Customer Reviews for Community Self Storage Voss
(Distribuidor de U-Haul del vecindario)

1,307 comentarios

2101 S Voss Rd   Houston, TX 77057

(713) 465-1430

Horarios de la ubicación

  • Lun.-Mié.: 9:30 a. m. - 5:30 p. m.
  • Jue.: 9:30 a. m. - 5 p. m.
  • Vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
Horario especial
  • 8/13/2022: 10:00 a. m. - 3:00 p. m.
  • 8/20/2022: 10:00 a. m. - 3:00 p. m.
  • 8/27/2022: 10:00 a. m. - 3:00 p. m.
  • 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(713) 465-1430

2101 S Voss Rd
Houston, TX 77057

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.-Mié.: 9:30 a. m. - 5:30 p. m.
  • Jue.: 9:30 a. m. - 5 p. m.
  • Vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
Horario especial
  • 8/13/2022: 10:00 a. m. - 3:00 p. m.
  • 8/20/2022: 10:00 a. m. - 3:00 p. m.
  • 8/27/2022: 10:00 a. m. - 3:00 p. m.
  • 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff at this location is the best personal I have ever encountered at a uhaul location

lawrence H. 
Clasificación:
5.0

Could not possibly make that staff friendlier or more efficient. They all deserve raises. They should be training managers or something. I wish all my uhaul experiences were like this. The one dude Fabion I think was his name even pronounced my name correctly, and no one ever gets it rite. Now I feel like a jerk for not remembering his, anyway he also helped me move a few boxes from one rental to the next. Really great team the 3 that I dealt with.

Rich P. 
Clasificación:
1.0

It sucks that all you ask me about is the "location" as if they have anything to do with your horrible digital experience. I spent 3 hours waiting in the parking lot trying to use the 24/7 pickup. This is literally the most disjointed digital experience I have ever been part of. It has become a mantra for me since I run a dev shop for a large team. Uhaul will be the example of how not to build out digital. It's not the locations fault. Your entire digital needs to be redone. Scrap it. Fire the leadership. Start over. It's terrible. When you do, here's the way it's supposed to work: 1. I download U-Haul app. (Account authentication) 2. I show up to pickup location. (Require biometric of account holder, geolocation, and scanning of QR code on the equipment) 3. I pickup truck (code for keybox is unlocked) This would literally only take you redesigning your trash app and putting QR codes on trucks. Done. Thanks for coming to my TED Talk. I will never do business with you again.

BRADLEY H. 
Clasificación:
5.0

Friendly staff and check in was quick and easy. Price was great!

KENDRIA O. 
Clasificación:
5.0

Quickest and easiest uhale I've been too in years !

Cory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

I was shocked that UHaul charged me $25 when I turned it in. I cleaned out the truck. I rolled up the moving pads and half of them where still in the bag folded. Why would you nickel and dime me. I am renting another truck this week are you going to do that again?

Georgia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER P. 
Clasificación:
5.0

Rates extremely high but other than that the service is great

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dhelip Kumaar R. 
Clasificación:
4.0

The check in instructions advised to check the vehicle for cleanliness, we did not realize that meant inside the storage portion of the vehicle as well. When we got to our storage unit to load up we discovered that the inside was filthy: broken glass, Q-tips, used fake eyelashes, and just dirt in general. Pretty gross.

Ivan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
1.0

I could not get the key out of the lock box because I was given the wrong passcode and then while trying to solve the issue I was on hold for 2 and a half hours before finding a different number to call. Also tried to use live chat and they're just as lazy, leaving the chat as soon as you don't respond in 60 seconds. I will never use U-Haul again.

Nakyra N. 
Clasificación:
5.0

El cliente no dejó un comentario.

harouna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leshawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan K. 
Clasificación:
1.0

After cleaning cat litter and cat shit out of the back of the truck at pickup. Telling the cashier upon return the cashier said we apologize let me apply a credit to your bill all I have received has been collection notices for $22 wtf. This is outraged and disgusting never again stay away from renting from Voss storage. I am paying the 22 but under no circumstance will I recommend Uhaul or this location ever.

james A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bornwell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Manal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
4.0

I didn't receive my final receipt.

ESEN E. 
Clasificación:
1.0

get my order right, ordered a truck and a furniture dolly and moving blankets, all i got was a truck. Online app almost useless

James Geoffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheriff O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jameeka G. 
Clasificación:
5.0

The ladies I dealt with were awesome and I Thank them for making (last minute) reservations & check out EASY!!

TANYA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis Alejandro R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramesh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sada J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina C. 
Clasificación:
1.0

I rented one of your trucks and also purchased a doll and didn't come with the truck and payed for it but never received it and didn't get a refund for the dolly . I had to go to home depot and get me a doll . Second my drop off location was far even tho i told them to put it where I was located at I got charged for extra miles .

Hanan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samet G. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

The mobile check in procedure was confusing and time consuming. It took me over 30 minutes to get access to the truck. Most of a the time was spent waiting for the app to respond, in particular to authorize the release of the vehicle.

Dave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
4.0

She was very nice However the truck was dirty

MEHMET B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Athanasios P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
3.0

El cliente no dejó un comentario.

BLANCA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel W. 
Clasificación:
5.0

This location and personnel are NUMERO UNO!

JOSE M. 
Clasificación:
5.0

Inform them the furniture pads are rental only if they are rented.

JAMES R. 
Clasificación:
5.0

Very good service

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jinhee P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
4.0

The truck was the worst one I've ever rented ! The tow equipment button was on, the truck only would go about 20-30 miles an hour and when you tried to take off it was pulling back. I did not even go 1/2 mile and had used 1/4 tank of gas. The battery lite was on the entire time. I only did one errand and was exhausted so back I went got gas and when I got back to u haul there was a moving van blocking the entrance. Around the block using more gas & miles for no reason. I was only gone for about 1 1/2 hours so quite an expensive trip. I called the store to let them know what was going on and was told if you break down we can not come help you. Every experience there has been good up until now. But today a total Waste of my time & money!

JUDITH S. 
Clasificación:
3.0

Maintain the trucks mehn, fix those trucks to avoid accident

BABATUNDE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar H. 
Clasificación:
5.0

The woman there was so rude please give her a curse about how To be nice with the client

NIZAR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALI E. 
Clasificación:
5.0

Absolutely nothing !

Robert P. 
Clasificación:
1.0

Truck not available for full time. Very rude manager.

CRAY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA S. 
Clasificación:
5.0

ND

ZAID HIKMAT THAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYUNG Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRAMOD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED D. 
Clasificación:
5.0

Keep up with the good work. Thanks

MANUEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY W. 
Clasificación:
5.0

The lady that help me was so knowledgeable that she made the transaction fast and easy. She is so friendly I wish I did not forgot her name. But, you have to check the truck because, my driver was complaining about the break and it has staggering motion. But, anyway we made it.

Eraclea O. 
Clasificación:
5.0

Nada me parecio todo en orden

MARCELO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

The staff were particularly pleasant. Everything went well. The equipment was a bit worn, but worked perfectly well. Checking out the equipment was precise and left me feeling comfortable

DAVID CHARLES P. 
Clasificación:
2.0

The light in the interior of the cargo area did not work and I had to load the truck in the dark. The latch of the rear door got wedged above the rubber stop at the top of the rear opening. It took me 30 minutes with a crowbar and hammer to get it unstuck, otherwise I could not drive the truck after fully loading it. I reported the issues to the rental location and they acknowledged the issues were legitimate mate, but said they were not authorized to make any adjustments to my bill for the inconveniences. I am not sure I want to rent from U-Haul if they will not stand behind their product. To do nothing was quite offensive and cavalier.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENZIL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVIS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

The personal of the office is fantastic Thanks

GERMAN C. 
Clasificación:
5.0

Good service

GERMAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
5.0

Very nice ladies there ! Very helpful

RAMSEY C. 
Clasificación:
3.0

When I picked up the truck, I was told that I have 3/4 of gas in the truck. I returned it back with the same , but was charged two gallons of fuel! Whoever there that reads the fuel gauge , should have very good eyesight! I did not like it!

FEREYDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE E. 
Clasificación:
5.0

Perfect service thanks I will recommend you.

aura M. 
Clasificación:
5.0

Thanks I'm very pleased with the service

STIFINA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana A. 
Clasificación:
1.0

The truck had a loose tire. Big safety concern especially that our friends were driving the truck and had to call road assistance to fix it. Delayed our move for a full day and since that we tried to call endless times to file a complaint but the line will hung up after the recording instead of transferring to a real person. Awful

Hussam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nahir G. 
Clasificación:
3.0

The pick up time 9 am was changed to 9:30 am by Uhaul in the morning of pick up. Moving help arrived to my apartment at 9:20am, I told them to start the clock. The location is actually not opening before 10am. One employee decided to assist. The truck was parked in a snug/tight fashion, I was afraid to break the mirrors. I had a stressful experience.

AYSE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANUTELL R. 
Clasificación:
5.0

It was a good service, truck was ready when needed and all the other things. Thanks.

Kevin P. 
Clasificación:
3.0

Issues with mobile phone app. Pictures on system outdated. Unreported damages on system. In attempt to log damages, system froze. When reported was instructed not to worry about inspection and to take truck. No assistance was offered to walk to manually inspect vehicle with me. Truck had sluggish brakes. During middle if rental, had trouble starting truck. One last comment, do not like new segmental rental terms. Felt rushed. Terms did not seem fair and felt like uhaul taking advantage. Negative experience. May effect my utilizing uhaul in future.

ROBERT L. 
No se han enviado comentarios para esta ubicación.

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