Nick provided outstanding customer service and support. Without a doubt for future moving needs I will return here. And anyone I know requiring the same, I will refer to him. Thanks.DAVID S.
Customer Reviews for Cargo Bay Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Jack J.
El cliente no dejó un comentario.Jose J.
El cliente no dejó un comentario.KATHERYN C.
the lady that helped me on the phone was super nice, and EXTREMELY helpful, I will be using uhaul again.Trajan D.
You need an electrical adapter which will work to connect a U-Haul trailer to a rented, Budget truck. The Budget truck has a "unique" wiring connection, and despite U-Haul's many adapters, you don't have one for that, and you really need one. I wanted to rent a trailer, but I could only rent a dolly to help load the truck.Mark V.
Excellent customer service at this location.Shedrick P.
No recommendation for improvement excellent service by the team at this location.DEMETRIUS H.
El cliente no dejó un comentario.CHRIS C.
El cliente no dejó un comentario.Beven O.
Nothing. The U-Haul Agent was friendly, courteous and helpful.John P.
Check out using app took several attempts as it was having issues with the pics being accepted. Was very frustrating.Raymond S.
Employees were incredibly helpful, kind, and professionalJoseph R.
To start, I called the number provided very early the of pick up to explain that we were running late. I asked to push the pickup date back by an hour and a half. They agreed and said it was not a problem. 10 minutes before my original pickup time I got a call from the location. The gentleman was fairly rude, explaining that I never called him as he is the only one working. I told him the number I called and he said â€œThat's the corporate number, you should have called me insteadâ€. I explained that I someone called the number provided and that the number he gave me was different. He explained that if I had been a half hour late that my truck would have been assigned elsewhere and that from now on I should not call the corporate number. His tone was curt and condescending. Then, worst part was that I was billed $94 more than what showed on my receipt. No one seemed willing to do anything about it and continuously told me it was not possible. I initiated a three way call with my bank and a Uhaul Manager and still Uhaul would not help. They chided me and acted like I did not know what I was talking about. After hours on the phone, they finally agreed to offer a refund as it turns out their system may have been having issues. Though he would not actually tell me what happened or offer any sort of apology. He was still rude and seemed resentful that he was refunding me $100. It was awe full and I will never recommend Uhaul. I can not believe how rude and clipped they were with me, they literally charged me more than what my receipt showed and my bank confirmed it!!! Then they proceeded to get nasty and annoyed with me as though it was my fault they got extra money from me. This will be a google review.Lyle R.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.Anna S.
Gentlemen I spoke with said to drop off and he would take care of me on Monday (closed due New Year weekend) he took care of my drop off within an hour and sent me my notification. Very well happy with this. Again someone above and beyond for being closed. GraciasBill F.
El cliente no dejó un comentario.VICKI V.
Uhaul corporate screwed up and did not have my reservation ready, and the people here went out of their way to get us taken care of. Very good people who know what they are doing. A huge thank you to this team for going above and beyond.Margaret R.
Ordered a 10 foot at another location (bell fork). When arrived no uhaul. She went out of her way to accommodate. Was informed we had to drive across town to pick one up. Complete opposite direction and put us an hour behind schedule. Man at Kellum was very good at his job and gave us a discount but I still end up paying well over the price I was given to begin with. Head light burn out. Clean condition. I stressed when I called a few times before picking up uhaul that I did not want to travel to pick one up and was also informed they would call the day before the day if there would be a problem. Very inconvenient for all helping me move. Not happy right now.NANCY F.
Very friendly and polite which means so much! Thank you for accommodating everything! And thank you for informing me on the cheaper rates for 1 day return service!WILLIAM H.
El cliente no dejó un comentario.Malcolm C.
El cliente no dejó un comentario.YAZMIN A.
The only thing I was upset with I rented a 19.95 10 ft truck and it didn't have a ramp. I only was loading a fridgerator which made the move very difficult.MARJORIE C.
El cliente no dejó un comentario.EMILEE K.
The staff was extremely helpful and knowledgeable. I would recommend this location to anyone in the area.JONATHAN S.
El cliente no dejó un comentario.Julie M.
El cliente no dejó un comentario.CAMERON T.
El cliente no dejó un comentario.TAYLOR A.
The strap to secure the dolly is pretty flimsy, made of plastic. I didn't intend to use it but once the strap broke I actually used it and it came in handy. The point is I was told I would have to pay the extra money if the strap was broke weather I used it or not. Just think the strap needs to be made sturdier.ROBIN C.
Nick was super outstanding excellent attention to details very well explained and helpful.Robert S.
El cliente no dejó un comentario.JENNIFER D.
El cliente no dejó un comentario.DAWN M.
The pickup location and man running it was awesome, however the server/ system they used at both the pickup location and drop off location both lagged and locked up so bad that the poor staff wasted time waiting on it to work or even load . My other issue was hidden fees that came weeks after my rental. Some how I hit a toll road costing me .41 cents plus a $1 no big deal so I paid it. Then a week later another bill for roughly $100 ... They knew my destination and I went no where else, Im not sure why I got charged extra. Insurance should cover stuff like this if you pay for it in my opinion. Workers are your strong point business model and taking advantage of customers is bad.ROBERT J.
Awesome ServiceALVIN J.
Ensure facilities have the equipment customers reserve.KRISTEN P.
Nothing, thank you for everything.Robert B.
Only issue I had was no appliance dolly.Debra C.
From this location I do not think anything needs to be changed. They had excellent customer service!! I will definitely use them again in the future.JEAN H.
They bent over backwards to help me rent the trailer with a ramp for my company.Thaniel B.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Joseph P.
Very friendly and super helpful. Thank you for all your help. It is greatly appreciated.KIMBERLY L.
We had originally reserved a tow dolly from a closer location. When we arrived, the tow dolly was not there although the website stated a reservation guarantee (did not receive $50 guarantee refund). We waited an hour for it to be dropped off. It never arrived. The next day we drove 30 minutes out of the way to the location on Kellum Dr. The straps on the tow dolly did not work properly. We were also made to return the tow dolly back to this location 30 minutes out of the way. We will try our best not to have to use U-Haul ever again. This is not the first time that we have reserved equipment online from U-Haul only to get there and find out it wasn't there in the first place.Ashley F.
Excellent customer serviceANGELENE S.
El cliente no dejó un comentario.WILLIAM S.
The person who assisted us, was kind, polite and very helpful.TRACY B.
El cliente no dejó un comentario.MICHELLE S.
Great staff! They even came outside as I was checking out my truck to offer help and a faster solution. I will definitely be working with them again!RONNIE L.
Very professional and kind. Great customer service!Nina M.
El cliente no dejó un comentario.rebekah H.
I didn't even know the storage facility was a drop off. He did a great job and it was smooth process. It was exceptionalREBECCA A.
El cliente no dejó un comentario.KEERAN M.
El cliente no dejó un comentario.GREGORY H.
Friendly & excellent customer service.Crystal A.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Tammy H.
El cliente no dejó un comentario.Ingo S.
El cliente no dejó un comentario.John W.
There were many problems we encountered during our time using uhaul. We were given defective equipment that could have gotten us into a really bad accident! Upon trying to switch it out we encountered many rude employees and not a lot of solutions for our current problem! Overall it was very disappointing and I don't think we will be using U-Haul again!Kelly C.
Very friendly staff at Cargo Bay StorageJohn W.
El cliente no dejó un comentario.Laura C.