Customer Reviews for Broadway Storage
(Distribuidor de U-Haul del vecindario)

484 comentarios

535 E Broadway   Louisville, KY 40202

(502) 434-5850

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(502) 434-5850

535 E Broadway
Louisville, KY 40202

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 5 p. m.
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Every thing was perfect, like this U Haul:)

Sariya I. 
Clasificación:
5.0

Very clean and inviting location, quick service and nice team

haitham H. 
Clasificación:
5.0

The team at this location very nice, professional and respectful.

Sunil T. 
Clasificación:
2.0

The location was closed and locked despite the hours saying they would be open. After checking in online we had to call them and then wait about 8 minutes for someone to show up to give us the key to the truck. The truck was not well cleaned and had a small ant infestation due to food that had been left in the truck.

Riley M. 
Clasificación:
5.0

¡Gracias!

bernice H. 
Clasificación:
2.0

After reservations wasn't met bounced me around to other locations. Truck was crap. Ac didn't work and aligned is needed badly. Didn't have the utility dolly and furniture pads. Very disappointing service and equipment. No one seemed to care.

Heath M. 
Clasificación:
2.0

Location was dirty and staff was not helpful. I had reserved a vehicle several weeks in advance, but when I arrived to pick up the vehicle the rental did not match my reservation, and the vehicle was full of cigarette ashes. I made do because I was under a tight schedule, but if I had time I would have canceled my reservation and gone to another location.

Peter W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mara P. 
Clasificación:
2.0

The facility was in disrepair and inside was a mess.

Vince S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred W. 
Clasificación:
4.0

Was a fast experience while returning.

Srinivasan K. 
Clasificación:
5.0

The person was very nice and explained everything and quick, I was out of there in 5 minutes

Adriam S. 
Clasificación:
5.0

Thank you for your help, and patient I recommend this location to my family and friends.

Tracy E. 
Clasificación:
5.0

Very Clean and inviting location

CARA T. 
Clasificación:
2.0

Make check in easier. Someone had to drive out to help multiple people check in "remotely"

Andrew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEY W. 
Clasificación:
1.0

As soon as I got there and tried to get my truck I was met with a 30 minute sign up form, and I felt as though half of it could have been done beforehand. It was already 7:00 and once I was done it was 7:30 and my storage unit closed at 9:00. I did get my truck, there was no dolly and I was charged for that anyways, which took me another 30 minutes to get from another location because I couldn't move my washer dryer without it. It was very bad weather that night and the dial to change the cold and hot air was broke and I was soaked from the rain and freezing from the air conditioner. Overall, wouldn't recommend.

Desiree S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katoysha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Albert P. 
Clasificación:
1.0

That particular site is unreasonably busy; I think Mr. Maher, leasing agent, is very competent but he is overly taxed and should have a 2nd agent working in the office with him at least 5 days a week. He's had a lot of challenges with certain customers who didn't return the trucks/vans on time and other problems. He needs help. There should be about 3 cargo vans at that site.

HUDA H. 
Clasificación:
5.0

Was Perfect service

venus U. 
Clasificación:
5.0

Very good service and nice team

Oluwasegun A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rocco S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B S. 
Clasificación:
5.0

Great customer service. Facility was full of equipment. No long wait fast and efficient. Definitely will come back if the need arises.

Lisa W. 
Clasificación:
2.0

I was charged double what I should have been, and the interior of the Truck had clearly not even been given a basic wipe down after the previous rental- very unclean.

Mason B. 
Clasificación:
1.0

The rental experience was easy and good but the truck broke down. Engine locked up because there was no oil according to roadside assistance. I was stranded for 5 hours. I called 17 times to please bring me a truck and tow the uhaul. We arrived at my tow drop off location and they were unaware of the the situation. I counted 7 extra employees just wondering around when one of them could have delivered me a truck. After all said and done I was 8 hours into a bad experience. I dont want this to happen to someone else. Please fix this!!!! Thank you , Shaun Noel

shaun N. 
Clasificación:
1.0

Door has hand writtwn note hours open at 8...i called him....he was at least an hour and a half late affected movers we hired by uhaul. at 70 we were left to finish loading the truck. totally unacceptable

Michael H. 
Clasificación:
3.0

Make sure maintenance is taking care of. Also I'm paid x amount of dollars in gas but also had to pay for milage. Enterprise is cheaper

Christopher B. 
Clasificación:
5.0

Thank you for all of your help

Shawn B. 
Clasificación:
5.0

Customer service is very good and the people are very nice and helpful, I like the Manager was very good and understanding, he went out of his way and used his phone to help me load my ID he just made my day.

JEFFREY H. 
Clasificación:
5.0

Excellent service and very nice attitude

jason S. 
Clasificación:
1.0

Store opened an hour late. The store interior is a mess. With no on in the store I honestly thought I had been scammed out of money. 6 other customers waited for an hour outside for the owner to get there. When I called his number at 8a (when the store was due to open), he said something about being with his kids and running late. A second person called him a half hour later and he was still driving. Three of us had movers scheduled to show up at 9 am. Accidents happen but the owner acted more put out than all of us. It had serious repercussions for the rest of my move that day. Truely a unpleasant experience. Would NOT recommend this location ever. He gave me no receipt or information about my truck. Terrible.

Adrienne A. 
Clasificación:
1.0

Parking lot was impossible to park in. And was overcharged for gas.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chelius K. 
Clasificación:
2.0

Have the equipment on site for pickup

Tim D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L. 
Clasificación:
1.0

Maybe try not screwing up their reservation. I called and made my reservation. It was confirmed. I also went the location of the pick up 3 days before to make sure everything was set. They confirmed everything then. Also received a phone call confirming everything. The day of pick up, they didn't see my reservation. I had to drive all the way to the next town, almost 30 min to pick up a truck. Completely inconvenient. Once I arrived at the other location, they tried to tell me they didn't have a truck. Even though I seen it when I pulled in. I'll never rent through U-Haul again. Too much of a hastle

Amberlee S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
2.0

Overpriced box wouldn't open say they open at ten on weekends but it's actually open earlier than that. Was charged 100 when we had it maybe three hours and not 6. Didn't even have to get gas due to it not even being a long trip it was just one trip.

Angela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
5.0

everything was good

Charles M. 
Clasificación:
5.0

Best service ever

Maher G. 
Clasificación:
1.0

The dealer charged me for equipment I didn't use! When I called to clarify it with them, they hung up on me.

Cierra B. 
Clasificación:
1.0

You gave me the wrong equipment, the truck was dirty as hell, and then you charged me for tools I did not rent lol so pretty much entirely suck

Lalana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miricle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob A. 
Clasificación:
1.0

Maintain the vehicles and if there issues, they need to be communicated to the customer. The on-site representative didn't check me out or in. I paid for a 24 hour rental, but was only given a 22 hour rental, so I had to extend my rental for another day (22 hours) according to this location.. I asked the gentleman when I rented it why it was only 22 hours and he just shrugged his shoulders and said to ask U-Haul. However, when I called to extend the rental, the phone representative said that the rentals are always 24 hours, unless that specific truck isn't available, which it obviously was since I was able to extend. The breaks squeak like crazy and jerk when stopping. The truck overheats, which caused me to run the heater to cool the engine, which caused me to use more gas. The A/C doesn't work at all, and it was 95 degrees and sunny. The lock wouldn't move until I sprayed a significant amount of WD-40 in it. Also, the passenger door has obviously had damage done to it, so it is difficult to open, makes a horrible sound when you do open it, and won't open all the way. This is the worst truck I have ever rented. It made an already difficult move absolutely miserable. When I returned the truck and told the gentleman about all of this issues, he shrugged his shoulders and said call U-Haul, maybe they will do something for you. I have been on hold on the phone and on chat for like 20 minutes.

Kat M. 
Clasificación:
5.0

The people who works at this location are very kind and helpful

Laquilla K. 
Clasificación:
5.0

The orange box to return the keys are to the right of the entrance

Edurne L. 
Clasificación:
3.0

The location was fine except it's not the location I booked and it was further away, and downtown

LEEANN H. 
Clasificación:
3.0

This location was a mess, vehicles open in the back…friendly manager but it was run down, dirty, and I thought maybe closed when I oulled up!

Shereen S. 
Clasificación:
2.0

This area is in a bad part of town and had very limited parking areas to bring a 26ft truck in the lot and part it.

Kelly P. 
Clasificación:
5.0

We love this location, perfect customer service, the location clean, convenient and the manager very helpful. Thank you Broadway Storage for your service:-)

Deondra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Very Good Service

michael C. 
Clasificación:
5.0

The customer service was quick, we didn't even have a reservation. The truck was clean! Great service!!

Bleu A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell L. 
Clasificación:
2.0

I was overcharged by at least 100 bucks on the rental of this truck the terms are not clear this is not fair I want my money back

Sean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisalee W. 
Clasificación:
5.0

Thank you for being Excellent location in customer service

noah K. 
Clasificación:
3.0

Hello, I don't understand sone of the charges. My credit card was charged an extra $100.

John W. 
Clasificación:
5.0

The best customer service with uhaul. Thanks Mark

wesley M. 
Clasificación:
2.0

It's not a mobile pickup location as described and it did not open on time (an hour late).

Mustapha J. 
Clasificación:
3.0

El cliente no dejó un comentario.

James J. 
Clasificación:
3.0

I still have not received my deposit back. Was told it'll go back on my card..

Diamond P. 
Clasificación:
3.0

Getting My Money Put Back Onto My Card Sooner

brooklyn B. 
Clasificación:
5.0

They were super kind and helpful! Highly recommend

Cody C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

Nothing, everything was great

Nellie D. 
Clasificación:
4.0

Person managing the office was 15 minutes late in opening

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doree G. 
Clasificación:
5.0

I always love to do business with this location, Mark is awesome guy :)

Jin C. 
Clasificación:
5.0

Nice and friendly customer servicw

Janette H. 
Clasificación:
4.0

I was not told I could return the truck on a Sunday, I was made to pay for an extra day for no reason.

joanna E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Keara F. 
Clasificación:
5.0

Procedures were much looser than I expected particularly in this area. While I say they were loose, I also think that may be the correct approach. A little risky but that may be needed. I am white middle class from another neighborhood but excited to see UHaul reaching out.

alfred S. 
Clasificación:
5.0

Nice

Rachel M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
5.0

Great location, clean and very inviting, perfect customer service.

Monica S. 
Clasificación:
4.0

No surprise additional fees

Chris M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

its the best rental experience wit Uhaul at this location. Manager Mark is very respectful.

barry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

I don't know because everything was perfect, Customer service was excellent

Cagetan N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garrett S. 
Clasificación:
5.0

very friendly and quick service

Tainisha P. 
Clasificación:
1.0

The Manager there was condescending and did not want to help. I had to call Corporate after he canceled my reservation for being late to pick it up AFTER I called to tell him I would be late. Furthermore, Uhaul wanted to change my drop off location to a place nearly 30 miles from my house.

Kevin J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
1.0

My truck was not available at the time for pick up after reserving it in March 2022 I had to wait over 6 hours to receive a truck supervisor central scheduling was absolutely ridiculous will formal compliant to follow

sonya M. 
No se han enviado comentarios para esta ubicación.

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