Rent extra blankets. The six on the truck is nowhere near enough
Geoffrey H.
Customer Reviews for Broad & York Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Bob on duty, was outstanding. But that's not the location I was suppose to pickup the truck. It was total of 40 miles out of my way. Even thought I reserved my truck in advance, I was informed the night before that the place I reserved it from did not have it and my pickup location was moved. This is unexpected and not acceptable, but what to do when you planned this move in advance. I appreciated that fact that they upgraded the truck, but when gas pricing are so high, all it did was cost me more on gas, especially when I had to drive an extra 40 miles. I did call the Columbus dispatch number to confirm why a truck is not available, all they kept saying there are non available.
Marwan K.This was the first time renting a truck for a long-distance haul. Very satisfied with the experience.
Elizabeth P.Robin is rude as hell to every customer. And you can clean the back and she'll still try to charge you. Don't go here
Miranda W.Staff personable and knowledgeable. Good experience.
KAREN T.The quoted price was wrong. I ended up paying over $200 more than what was quoted as being the final price. I ended up paying almost as much as I would have if I had paid a company to move my house for me. So what was the point? They don't even offer military discounts and customer service was terrible.
MATTHEW W.Nothing. Was a first time rental for me. Everything was explained, went perfect. Pleasant and friendly. Would recommend to any one.
Jeanne B.After hearing about all the hidden or surprise fees and horrible experiences some have experienced, I didn't know what to expect when I had to rent a small truck. Luckily my experience was very good. I told them how long I would need the truck, and about how many miles I expected to drive and they gave me an estimate of the complete final price. When I returned the truck, I was pleasantly surprised that the final bill was within $7 of the estimate. The staff was also very friendly and I would not hesitate to rent from them anytime in the future.
James H.The ap didn't work. The emails didn't work. I was logged into Wi-Fi on my car. I spent hours trying to get the online rental to work. What a disaster. I will NEVER rent online again. If it weren't for Bob from this location answering the phone on Sunday I would be without a moving van. U-Haul needs to get it's program together. I spent two plus hours on hold trying to complete the rent al on a dang truck. I cannot stress enough how awful it was to think I wouldn't have a truck on moving day.
Mara P.Great experience. It felt nice and professional.
Leslie B.Very friendly and professional
Jessica A.The young lady was very nice and helpful
James W.Bob was very pleasant to work with!!
LATRINA B.Staff was excellent very knowledgeable of everything
GREGORY M.Robyn was very professional and helped. Wonderful experience.
CHRISTOPHER K.do not change anything
DANA K.robyn did a fantastic job with our accommodations
JAMES C.Perfect! Employees were very polite and professional! Excellent!
RICHARD M.Everything went well but I question why I had to wear a mask when the guy behind the counter did have one on ?
JEFFRY B.Poor cell reception in the parking lot. Must go near the street!
Stephen H.It was a great experience. I'm using them again in the future.
Samuel S.Dirty vehicle.
TIMOTHY R.Na
Charles F.Truck kept stalling and check engine light came on
EDWARD W.Perfect service. Everything was perfect.
CHRISTOPHER R.I was charged for furniture pads that were not in the truck.
Casey T.Steering wheel was off center , you may want to have front end checked.
David L.Always a pleasure to do business with bob and his staff.
BRADLEY R.Make sure the truck is in good running order. I drove from Ohio to Texas with a broken air conditioning!!! With temps over 105
JOHN R.The lady who served us went out of her way to make sure we had what we needed. Thanks to her we got our job done.
ROBERT Y.Very nice staff. They assured me that I was not responsible for the windshield even though there was no note about it. They were quick to send my final invoice showing the truck checked in and no additional charges.
Steve R.They arrived 15 minutes before scheduled opening to accommodate our plans for giving out boxes of food to the community...WHAT A BLESSING TO OUR CHURCH AND COMMUNITY!!
GARY N.Thanks for saving the day. Been able to rent on short notice despite the multiple bookings was great. Thanks a lot.
DIEGO C.The process was really easy
MELISSA R.Always a great experience!
Bradley R.The vehicle had steering damage..someone had to have MUD run with vehicle b4 returning. I took pictures..they didn't have another vehicle to trade so I took my chances. they were very kind and helpful but I was crunched on time. recommend employees check all vehicles b4 returning in system.
KRISTIN P.Bob and robbin work hard to find you the right truck for the job.
BRADLEY R.Had to use the self check-in process with my phone. prompts were easy, but all the required pictures seemed unnecessary.
SEAN O.great service clean safe location
james K.Just keep being friendly and helpful as Robert did. He was awesome!
ratana T.Awesome experience: from using the website to reserve and pre-register. Friendly staff at this location. Only negative comment is the website seemed clear about pick-up location but was unclear about drop off location (it wouldn't let me pick the same location to return it) Thanks
Randolph R.Nada
RUTH F.Fix your app and make the self drop off less time consuming.
Casey R.Servicio al cliente de excelencia. You get to talk to a human!! They were very helpful and offered great advice on what we needed to safely move some sentimental pieces of furniture.
Lisa W.Awesome people and service! Wish every company like this !!
Joe W.I did not like the app for checking in the vehicle when I was done. It took too long and required too many photos.
Mark F.Excellent service
STEPHEN H.Great place & lady was kind for us.
Binod B.Online check in was a little confusing at first. Made reservation in my name and listed husband as driver. He went to pick up truck but had problems using his phone to do it.Kept telling him that he had to enter an alternate number but would not accept my phone number. Went inside to complete check in And was told since it was started online it had to be finished online, I had to come and use my phone for check in finally.
Joel B.Mobile check on and check out was garbage. Staff was great. I wasted at least 30 minutes trying to check in and out for it to keep failing.
Matthew J.Rented the truck on the app. I didn't fill out all the information needed and when I tried to get ahold of this location, tried 5+ times with no answer.
Jenny C.Everything was great and customer service in that location was excellent. Gracias.
SHAWN T.The staff was ok but a little pushy on some of the things. Like telling us we should get the insurance. Not sure if I will go back there.
Mark S.Excellent customer care from Bob! Super friendly.
BRETT H.The people and facilities were great. The inside of the cab could have been cleaner. All in all it was a very good experience.
Rebecca G.Nothing.
RICK M.app took a little bit, but we are out pretty far
jaysson E.The key was not in the right spot for electronic pickup and I had to spend almost an hour on the phone with customer service to get it resolved.
Carmen P.Nothing, service was great.
Robert W.