When I arrived at the location I was told to pick up my uhaul it was not there. I had to go to another location. The original location seemed to lack good customer service skills in handling the situation.Greg B.
Customer Reviews for BRI Storage
(Distribuidor de U-Haul del vecindario)
Saint Albans, WV 25177
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Wiring on the trailers could be improved. Also correct hours of available pickup on the website would be nice. I scheduled 8 but it didn't open till 9. The amount of time to take delivery could be improved.Julian L.
El cliente no dejó un comentario.Raymond L W.
El cliente no dejó un comentario.David Kenneth Jr A.
El cliente no dejó un comentario.Randy G.
Very helpful staff. Got me in and out with the rental very quickly. Highly recommenddan A.
Eric was excellent!!Lori O.
El cliente no dejó un comentario.David D.
BRI was quick and efficient. I received the tow dolly I had reserved online within 10 minutes.Brendan G.
It was a very good experience and Eric Dunlap was very helpful and great to work with today. Gracias.VICKI L.
El cliente no dejó un comentario.Shannon W.
When we returned the trailer we arrived at 4:05pm and they were closed. Their advertised hours are until 5pm. After making several calls to the after hours phone number and NO ANSWER, we contacted another local Uhaul service center and they allowed us to return our trailer to them. I will not use this location in the future. Bad business!... additionally, there was no note left on the door as to why they were closed early or how up reach someone to speck to. Just an unanswerable number?!?!Terry L.
El cliente no dejó un comentario.Todd V.
I only needed for a day but was charged for 3 regardless of how long I needed it, the staff at this location were super friendly and helpful, not on them for thisMAGGIE M.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.Eric G.
El cliente no dejó un comentario.DEREK G.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.HEATHER K.
TERRIBLE CUSTOMER SERVICEKAITLYN S.
El cliente no dejó un comentario.Amanda W.
There was a cleaning fee of $25.00 assessed which was never discussed and just showed up on the invoice. The condition of the van was the same as when it was rented. Try disclosing all of the taxes and fees since they can at least be estimated at the time of rental.Eric P.
in my opinion the charges for miles should not be. if you return the vehicle with a full tank of gas like you got it, that should be enough. just saying.SIBYL B.
El cliente no dejó un comentario.harriette H.