The worker was quite confused about the reservations and payment and altered the contract so now my name isn't on it and I cannot use it for my taxes. They charged the wrong card which put me in a bind. We requested some assistance in fixing the ratchet strap and inadequate help was provided. The license plate was damaged and was bent to the point of breaking.LARRY Q.
Customer Reviews for Bernalillo Storage & Rentals
(Distribuidor de U-Haul del vecindario)
Bernalillo, NM 87004
(I-25 Exit 240)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 4:30 p. m.
- Dom.: 10 a. m. - 4:30 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.dakota W.
When I made my reservation my receipt indicated pick up at the central location. But when I got there we had to travel to the bernalillo location way out of my way.Alberta W.
Trailers do not come with a tongue Jack or tire chocks, so moving it out of the way to load the truck was labor intensive and dangerous.Ronnie N.
El cliente no dejó un comentario.Leonard L.
El cliente no dejó un comentario.Kim S.
Easy process and transaction.Toni C.
El cliente no dejó un comentario.BRIANA G.
El cliente no dejó un comentario.Greg D.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.JOSEPH O.
Very friendly & helpful!Todd C.
No inside area to conduct business, no additional service or supplies offered, service team member did not seem to be knowledgeable, could have been new. Location was not ideal, bright spot was the return , team member was prompt friendly and handled the return wellKim W.
Very friendly and helpful.Horace W.
El cliente no dejó un comentario.Avelina T.
They were great! Easy to work with.Deborah D.
I assume location managers are anxious to remove the Old 6 x 12 trailer off their lot. Must be GOLDEN when an unsuspecting customer desires a one way destination. Some poor soul in Utah is now being sought after to take this equipment off their hands. Think, if management does not like this trailer WHY would you assume a customer desires it? Should be scheduled for a refurbish or removal.Sean S.
Great staffken B.
I was told multiple time by uhaul that I could drop the vehicle off after hours. When I arrived the gates were locked and there was no way to do so. The app did not work either. I work 7 days a week during their hours of operation and resulted in me wasting an additional 73 dollars in late pentalties that I didn't need. I would have chosen a different location if I had know this was going to happen. I have no complaints about the location. The people unconventionally helped me get it returned through use of a nearby neighbor. However I'm passed Uhaul promised after hours return and was not the case.Adam C.
El cliente no dejó un comentario.KENNETH B.
Great service and great truck Thank youMark F.
El cliente no dejó un comentario.JOY CELESTE R.
El cliente no dejó un comentario.ADRIAN L.
El cliente no dejó un comentario.MICHAEL D.
Always live going here. Nice and very professional.Laura G.
El cliente no dejó un comentario.ROBERT M.
Make sure all equipment is cleaned out from previous rentals . I had to clean out all the dirt myself 1st before I could load any of my belongings onto it. It was very upsetting. I took pictures before I cleaned it.Jacquelyn S.
El cliente no dejó un comentario.Laura G.
This was by far the worst U-Haul experience. I would discontinue this location as it is not welcoming and a nuisance. The manager there is useless, took one hour to print my contract, total disrespect for my time. Hooked up the trailer wrong, did not know that the safety chains need to be crossed, putting them straigh is very dangerous and did not know how to strap a car to the trailer. When I told her about the chains, she started screaming and told me to go read the instructions !!! She then left. She SHOULD GO, as she is DANGEROUS TO CUSTOMERS. Her attendant told me to test the lights when they were not plugged. He SHOULD GO, he is a DANGER TO CUSTOMERS. He also was completely unable to guide me to hook up the ball hitch to the trailer. Too dumb to do it, he needs another occupation. Please discontinue this location. U-Haul should realize that New Mexico workers are of very poor quality. Thank You.DIWAN SINGH B.
The people where I rented were super cool and helpful. Price was good. Equipment was Honda old kinda heavy as per almost any uhaul but it worked great and I got my job done.DARIN D.
Great job.Brendan J.
El cliente no dejó un comentario.Wewoka S.
El cliente no dejó un comentario.Michael G.
Great service. Trailer was hooked up by very knowledgeable attendant. Location has easy access.Richard P.
El cliente no dejó un comentario.gary S.
Dave was excellent is getting my equipment checked back in and getting me out of there quick.Luis V.
Patricia did a great job handling my drop off. She was very thorough and made sure I left satisfied.JEFFREY P.
Truly impressed with the lady that handled our pick up.Keith D.
None at this timeAlbert G.
Extraordinario servicio al clienteFrank A.
El cliente no dejó un comentario.Jordan R.
El cliente no dejó un comentario.Rob G.
Uhaul was filthy when I picked it up. There's were articles of trash in it and the steering wheel was sticky. The truck pulled so hard to the right, that if I let go of the wheel it was pull violently. It did this while it was empty and full of furniture. It was also unaffordable but I hard no choice.Brittany J.
El cliente no dejó un comentario.John J.
We were out of town. The truck was the only one at the pick up location which was a half hour from where we were. It was clean and well maintained.Michael H.
Friendly service!Cynthia S.
El cliente no dejó un comentario.timonthy M.
Get a representative that knows how to check out a truck.Myron W.
Excellent location. Very neat, clean, orderly, and staff very competent and helpful.Steven M.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Aaron P.
El cliente no dejó un comentario.Gene C.
Truck cabin contained an overwhelming cigarette odor. I had to drive it with windows down in winter on an interstate trip. Overwhelming for a non-smoker.Katherine D.
There young man was super friendly and helpful.Vance K.
El cliente no dejó un comentario.URIAH U.
Attendant was very nice.STEVE W.
Leo was extremely helpful and very pleasant to deal with. The checkout process went very quickly.Jonna S.
Very easy to get the equipment I needed, the rep was very good and I was in and out in no timeGerald M.
NA. Excellent customer service.FRANK S.
El cliente no dejó un comentario.PATRICK P.
El cliente no dejó un comentario.michael R.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Vicky K.
Maybe, close the the services down at later time. That'll help for others who might want to return the equipment on the same day preference.Elroy V.
El cliente no dejó un comentario.Tina S.
El cliente no dejó un comentario.Jose D.
They were very helpful in getting us checked in. They also spent time in helping us get familiar with the area since we just moved in. Super nice and helpful people there. ¡Gracias!Mark J.
El cliente no dejó un comentario.Yunea F.
Great service!!!William M.
El cliente no dejó un comentario.Carrie R.
El cliente no dejó un comentario.Kerry K.
Tire pressure was low on 3 of 4 trailer tires. Tongue jack was not retracted fully. gouging our concrete driveway.dale L.
El cliente no dejó un comentario.Gabriel M.
Fast, easy rental experience! Staff was very knowledgeable and extremely helpful. ¡Gracias!STEVEN K.
Gentlemen was very polite and very thorough.Kristina R.
El cliente no dejó un comentario.Lorraine G.
Very helpful and courteousRichard K.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.brain W.
El cliente no dejó un comentario.Jeffrey M.
Outstanding customer service!Kenneth S.
El cliente no dejó un comentario.Connie D.
everything was very goodThomas D.
all goodJAMES P.
El cliente no dejó un comentario.Beverly B.
The app was difficult to use.Erica V.
It was not the site person's fault that the location was not operating properly. It was someone on the opposite end along with the computer system refusing to take the information he fed into it. I made a reservation two days before. I talked to a wonderful customer service oriented male who was excellent. However, when we got there to pick-up the truck it took over 45 minutes to get it. We were under a deadline to be back with the truck 15 minutes away. Consequently, the Uhaul site problems caused my movers and us to extend our work time due to waiting at the Uhaul site. That should not have happened.ELAINE K.
El cliente no dejó un comentario.Kenneth V.
El cliente no dejó un comentario.Edward G.
El cliente no dejó un comentario.Charles C.
John was very thorough and professional and made excellent recommendations to ensure our safety when renting the equipment.Greg A.
Hire competent and attentive staff.Jessica L.
El cliente no dejó un comentario.CRYSTAL N.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Alex G.
El cliente no dejó un comentario.DOREEN L.
El cliente no dejó un comentario.Steven B.
U-HAUL poor poor selfish Monopoly CompanyJesus B.
El cliente no dejó un comentario.Dek G.