Customer Reviews for ARCO
(Distribuidor de U-Haul del vecindario)

Clasificación:

3.0

Expedite checking more quickly ….. way too slow.

Clasificación:

3.0

Not helpful in dropping off, just wish staff was trained in all area's

Clasificación:

3.0

I reserved a truck and trailer 5 weeks in advance, 2 days before my scheduled pick up date I got a message from u haul saying that my reservation had been updated. Instead of my original pick up place being. 2.3 miles from my house, it was changed to a 4 hour drive from my house one way. When I called to correct this huge error I was told we sorry there was a " glitch" .Now with 2 days, I had too start from the beginning. The price I was quoted was now off the table, it cost me a lot more money and I couldn't get the size truck or trailer I needed which ended up costing an additional $2800.00 to buy a trailer for the rest of the things that wouldn't fit.I hope that this is clear enough to explain why I am extremely angry about your "glitch " ! On a lighter side of my terrible experience I have to say that Gary in Laughlin Nevada at Storage & Uhaul really is an excellent employee! He was the most patient and helpful person and was able to find me the closest to the size of truck and trailer possible. He was awesome and I would recommend his facility and the Arco facility to a friend. The bad experience I had was with 1800gouhaul.

Clasificación:

3.0

Retail store/ gas station too busy for help customers

Clasificación:

1.0

Absolutely the worst experience! The staff working said they were NOT U-Haul employees, the customer had to do everything themselves, they ONLY print the contract. When I asked for a U-Haul employee to help me, they said get out, the two people working started yelling at me, the lady said I was giving the male employee a heart attack, threatened to call police. They would not check in my equipment. I called U-Haul directly which is ridiculous. U-Haul apparently has gone to ZERO standards.

Clasificación:

1.0

The place we got it from took 2 hours and would not take my card

Clasificación:

4.0

Don't try to give me truck with broken lock to start.. it delays the entire process.

Clasificación:

2.0

See above comments

Clasificación:

1.0

No attention to detail. He modifed my online reservation To dropoff in Prescott AZ.

Clasificación:

5.0

Nothing at this time.

Clasificación:

2.0

I rented a truck and auto toe. I called the drop off location to request to drop the auto tow early the night before. The owner did not understand English well and I guess recently took over the U-Haul so was not helpful. And the next day I went to drop off the truck and the Uhaul app would not upload the odometer photo, so it just got stuck. Because it is it Arco gas station, the gas station customers come first so there was a long line and everytime someone else came in I had to wait. Same guy as day before. He was unable to manually check me in. I had to call Uhaul customer service & be transferred to an app specialist to find out to try to use the browser and not the app to get checked in. That worked. It took way too long and could've been avoided if he would've just been able to manually check me in.

Clasificación:

1.0

Had to wait 45 minutes for the manager to arrive. All I needed was to pick up the key. Everything else was done mobile. She would not give me the key and was trying to log into the system that wasn't working. We waited a total oh 1 and a half hours. I think this store needs more training on the uhaul processes. It was miserable.

Clasificación:

1.0

Drop off was worst experience ever. Very unprofessional. Waited over 30 minutes to complete return paperwork. Kept leaving me waiting to wait on other customers.

Clasificación:

1.0

Gal had absolutely no knowledge about Uhaul at all and we were charged $42 for some reason after we returned it.