Assure you do all you can do to retain the manager of the Vivian Rd location Outstanding customer careDavid S.
Customer Reviews for Antioch Muffler & Brake
(Distribuidor de U-Haul del vecindario)
Kansas City, MO 64119
(SE corner of Chouteau Trafficway & Vivion Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 10 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jose J.
El cliente no dejó un comentario.Natisha G.
Quick and easyAaron B.
El cliente no dejó un comentario.DALE W.
The employees were very kind and I will rent here again!!Karen O.
busy Saturday Morning pick up. Employees were very professional. Took the time to make sure every customer was acknowledged. Truck was pulled up to the front of the building for me and was ready to go after I completed my sign in. U Haul computer system was down but the employees handled it.brian M.
El cliente no dejó un comentario.David R.
A.J., Manager, - Excellent customer service.merry M.
El cliente no dejó un comentario.Michael A.
Appliance dolly was not in truck. Had to look thru other trucks to find it.Tyler L.
This was out of my way as far as renting a truck. There are none close to me. There was one but it shut down. It cost me extra money to go this far and rent a truck. I also called the day before for an appliance dolley to be with my order. When I got there, they had NONE. That's the whole reason why I called. They failed miserably in this department. Truck was thrre and ready but that was it. Enter at a slight risk!!!!!Chris R.
El cliente no dejó un comentario.Reginald G.
I had no issues at all so no improvement needed.Tameika R.
El cliente no dejó un comentario.Sukru K.
El cliente no dejó un comentario.Ayoob R.
El cliente no dejó un comentario.Rhett P.
El cliente no dejó un comentario.Sean S.
El cliente no dejó un comentario.Brian W.
More thanks for stuff location 🌺🌺🌺ALI A.
Fast service, very friendly happy to help.Chandler D.
El cliente no dejó un comentario.Timothy K.
So many hidden costs. Some stuff on the truck needed repair.Jordan S.
I had requested a 9:00 am pick up time at a different location. The 15-foot truck was not available there so I was notified the day before that pick up would be at Antioch Muffler and Brake at 9:00 am. There was no mention that this location doesn't open until 10:00 so I had to wait an hour. I was given a different truck than on my contract and was told I would be sent a text with the new contract but was not. I didn't complete the pre-check online since the gas level etc. was not accurate. There was only mild confusion when I returned the truck at my destination city. In the end I had plenty of time to load the truck, had a safe and comfortable trip (AC and radio in working order) to my destination three hours away and the return was quick and easy so it all worked out.Linda W.
Make sure the damn thing runs good first and so it doesn't leave you on the highway and you got to walk 20 miles other than that their service suckedphebe N.
I was scheduled to pick my truck up at 8:00AM and the place didn't open until 10AM.Maryfrances L.
Once I arrived they didn't have the truck I requested also staff was very rude when trying to ask simple questions I def wouldn't recommend this locationCandace S.
The lady was really nice and help me out a lot and even saved me some moneytandance M.
El cliente no dejó un comentario.KAREECE W.
El cliente no dejó un comentario.Dyana B.
El cliente no dejó un comentario.Dillon G.
They charged me with a $75 cleaning fee for a truck that was dirty when I received it and returned exactly how it was given to me.Leo S.
El cliente no dejó un comentario.SeanD B.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.MARTY H.
Air conditioner in the truck.peggy D.
El cliente no dejó un comentario.Joann W.
Everything was great! Your counter rep was great and very easy to work with. In and out with no hassle.Ben B.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Rodrigue D.
The lady at the counter was super nice and helpful.Andrea S.
El cliente no dejó un comentario.Johanna G.
El cliente no dejó un comentario.Paula L.
The u-haul customer service rep was late to work which resulted in several customers waiting to receive their u-haul equipment. I waited nearly 45 mins. The tow dolly issued to me was in sub par condition, including one of the tail lights not working. I did not discover the broken tail light until the next morning as I started my trip. I was disappointed that the rep signed off on the tow dolly even though the light did not work.Emmitt D.
Everything went well. The message on the dash said it was due for an oil changeScott D.
I've rented from there quite a few times and have never had any problems Thank you!Tammy K.
We were susposed to be able to pick the truck up at ten but they were an hour late. Then they agreed to adjust the daily price of rental because of the inconvenience but they did not. Then we were charged .79 cents per mile instead of the agreed upon .59 cents. I could not honestly recommend your service to anyone and feel if asked people should be told.Roy W.
The lady that helped checkout and in my truck was excellent and very knowledgeable.Cindy N.
I checked in online. Then spent 30 minutes in the lobby where the very new employee asked all the same questions AGAIN, and wanted my credit card to charge AGAIN. It was an awful experience I hope to never repeat. The poor kid at the counter seemed completely clueless how the online check-in process worked. The concept was completely foreign to him. 30 minutes after the online checkin I was finally able to leave.I don't think it was the clueless kid's fault, he seemed very, very new, and did not know the system well. I blame poor training for this extremely poor experience.Carrie D.
El cliente no dejó un comentario.Victor S.
Everything went well. The young lady that helped me was very helpful and patient, as well as very professional.mike L.
The staff at this location was very friendly and helpful. Pickup and return process was easy. Equipment was in great shape too.Samuel K.
overall rating is great!! can"t think of a thing to improve what you are doing! very handy indeed! filled all my needs, great!!!dan U.
I'm being charged for gas for a vehicle when we received the vehicle with only a quarter tank of gas and left over a quarter tank in the vehicle. We also received the vehicle full of trash in the cab that we were required to clean outAlexander K.
El cliente no dejó un comentario.Anthony M.
Helpful and efficientKaren M.
El cliente no dejó un comentario.Osman F.
Very friendly and helpful!Harmony D.
Awesome customer service and great experience will definitely come back to this location . Lady at the front desk was very nice and helpful 5 âï¸âï¸âï¸âï¸âï¸Lisandro G.
El cliente no dejó un comentario.Andrew B.
Awsome servicecoral P.
El cliente no dejó un comentario.WILLIAM N.
Great experience lady at the front desk was great and very nice. Will return for future movesLisandro G.
Great customer service. Will use again on next movecutis R.
El cliente no dejó un comentario.sandara M.
El cliente no dejó un comentario.raymona T.
Very friendly, very helpful, in and out within 2 minutes, thank you U Hauldanny L.
Poor customer service , no receipt no emails I don't even know what they are charging me poor communicationkaleem R.
El cliente no dejó un comentario.Carl B.
I was charged for equipment rental and the equipment wasn't present in the van. I requested moving blankets, a furniture dolly and a regular dolly none of which was in the truck. I called and informed the location and the helpline that it wasn't present and was still charged for the rental.Erika B.
El cliente no dejó un comentario.darius J.
First of all. It supposed to be open at 9 nobody was there until 9:30. The one who helped me doesn't know her job. I do believe she needs good training, especially the smell of her smoke bothered us. I couldn't easily breath. I'm sure these comments do not change anything. But I keep writing from time to time to see if anything will be changed. This is not m first time complaining but the only good thing about this address is 2 minutes from my house.Saro S.
El cliente no dejó un comentario.Jeff B.
El cliente no dejó un comentario.denise J.
The inside of the box was filled with water. I did not see it leaving the location. But all my boxes got wet and soggy.Joseph N.
El cliente no dejó un comentario.Debra T.
Add running boards to all trucks To make it easier to get in-and-out of the cab. Add cruise control to help with long haulscheryl B.
El cliente no dejó un comentario.muamer M.
Staff were very helpful and professionalChris C.
The lady helping me was very friendly and made the process as smooth as possible, picking up and returning. I will recommend to my friends.shelly B.
El cliente no dejó un comentario.ADAM T.
El cliente no dejó un comentario.VICO C.
El cliente no dejó un comentario.william W.
El cliente no dejó un comentario.Othello M.
El cliente no dejó un comentario.LaDon H.
Continue to provide, FAST , Good customer service which is what I received.STEPHANIE H.
More accessible location.SARAH C.
Abby assisted me when I called, reserved the truck I needed and delivered great service at my scheduled time two days later. All went swimmingly. Thank you, Abby!GREGORY M.
El cliente no dejó un comentario.ZOE D.
I was thankful there was a truck that I could rent the same day without reservations. The employer was very friendly.LUCRETIA C.
El cliente no dejó un comentario.james N.
Service was great.Jacqueline C.
Your agent that helped me with my rental service was not very helpful at all! I told her that I wanted to return the truck at the Independence U-Haul, she said OK no problem, but when I was ready to return the truck I was informed it was going to cost me $200.00 to return it in Independence, I had to return it back to where I picked it up at, which meant more milage, & when I put gas into it the truck I put a bit more almost a full tank,, I was not given a refund for the extra gas, I picked it up at 1/2 a tank & returned it with 7/8 of a tank,. The gas gage was not working very well and did not show how much gas I was putting it, finally it showed. but it was wrong, I put more gas in. If your agent at the p/u U-Haul would have told me that I could have put my service on a one-way drop would have helped, but she did not, also she told me that if I put more gas into the truck I would be reimbursed, but I was not, she told me that they do not reimburse, she said one thing the another. Next time I need a truck I will have to go to another company, and I will also tell everyone I know about your service.richard K.
Waited over 20 min for employee to show up so got started late on my move. Store was supposed to open at 9:00am and the person that worked there did not show up til 9:22am.George H.
El cliente no dejó un comentario.MELISA L.
No improvements needed. My transaction was on point.DIANE T.
The associate was super helpful and the experience was quick and easy!ALYSSA S.
El cliente no dejó un comentario.MARGARITO R.
Servicios adicionales en esta ubicación
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