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MARCKENSON L.
Customer Reviews for Acorn Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Everything went smoothly and I was very impressed with the service.
CHARLES C.We got there to pick up blankets prior to move and about four of them were stuffed in my trunk unfolded. I had to take them out myself and folded them myself. When I picked up the truck, they did not have a hand truck I reserved on line. They sent me to a different location which didn't have one either. So I had to go buy one at Home Depot. My movers back at hope where sitting there for an additional hour waiting for me to get back (had to pay an additional $100). It was a fiasco. I would assume, the location would make sure they have everything that was on the reservation but I guess that's to much trouble. Overall, it was a negative experience
Avelino G.The trailer we rented was littered in horse maneuver when we picked it up to move furniture. The location also didn't have any moving supplies although the website let us boom a furniture dolly and furniture pads and I never received a call back from the Pompano location to cancel the ratchet straps despite being on hold for 40 minutes and speaking with a rep at the 800 number being promised a returned call. This was a tough experience all around.
Janelle L.I am not really sure what to tell you to improve for the next customer other than to not use this location. The employees were rude and made derogatory comments. I was treated like I inconvenienced them from their real job.
Emily H.I am a frequent renter of vehicles, not only trucks. I always make sure to return vehicles to the proper fuel level. I did so for this rental. I was charged a $30 fee plus the cost of 4 gallons of fuel. I filled the vehicle immediately before returning it. Additionally, I estimated I would drive approximately 20 miles for this rental. I drove 15 but was charge for 20. I have been trying to call the rental location repeatedly this morning and keep getting put on hold with no one coming back to the line. One time someone answered and then immediately hung up. I may have to contest this additional charge unless we get this corrected
Jeffrey L.They had no truck for us even though we had a reservation. They finally found one way smaller than the one we needed. We didn't get the dolly and pads even though we paid for them in the end!!!
Nancy F.I think when you call UHaul and book your reservation . The price that is quoted to you and the price you get are far different. The employees at Acorn storage were very nice but overwhelmed. The gas was on empty when we picked up the van. Not very happy about that at all.
Randee L.Tip top workers.
Raymond B.Rented here before. Always awesome. Thank you very much
Patricia A.The servicevat this location is first rate.
Michael P.Staff was very friendly.
Stephanie B.Amazing staff
Jacob S.The Boca location looked at a picture of my gas when I started and said I was all set and then charged me an extra $50 for gas. Hopefully I get refunded for that.
Dan H.Very professional!.. Very friendly! Everything was ready to go before I came to pickup! I highly recommend this location!
Daniela Elena P.Both of the guys running the place were awesome!
Michelle B.The employees were super rude and wouldn't rent anything unless I had a reservation. I told them online the equipment says it's available and I was looking at at least 3 different trailers. I made the reservation online while in store and they said sorry we don't have the equipment. 5 mins later I sent a friend in with my reservation number and they gave him the equipment they said “wasn't availableâ€. I don't know why they were so lazy and rude. There was literally no one else in the store , they were not busy. Plus I live close to that uhaul and dove by it several times that day, the other trails that I would have rented never left the lot all day.
Jackson H.I don't know. I have rented twice, so far, from Acorn Mini Storage U-Haul. The team is at the top of their game!
Stephen B.Great service team! Nice guys, do a good job!
Laura K.He lie to me and everything I'm pay a lot of $$$$ to rent $2.280 he charged more money to me
NESTOR A.Turned the vehicle in on Saturday, July 16 at 6pm which was a day early because Uhaul called and confirmed my drop off time and location. When I arrived the guy, sorry no name, told me they were closed and just drop the key in the drop box. I asked if I needed to check the car in through the website and was told no. Today I receive a bill saying the vehicle wasn't returned until Monday the 18th, a day late and proceeded to charge me for the extra day. When I called the guy told me he would refund the charge but as of this writing it has not been issued.
William C.Rock assisted us when we picked up the truck. Great customer service!
David G.Facilities should be larger and waiting lounge. Was very busy for small size
Robert S.They were busy but clearer on drop instructions could help, but we got it handled and they were pleasant. No harm no foul.
DONALD M.Would be nice to have truck dolly for moving boxes
Gary S.We just wanted to take a moment to express how grateful we are to Rock and Victor who are always so kind and professional when we are booking a U-Haul van/truck for our party planning business. They are always so polite and friendly and get the job done for us in a timely manner. We could not do our job without the support of these two fine gentlemen! We are grateful to do business with them and recommend them to everyone!
John B.The staff is amazing. Second time renting from this location. 5/5 on professionalism, vehicle quality, and how simple they made the process. My go to stop if I need a u-haul rental!
Wilber F.There is no problem with this location. Horrible experience with uhaul customer service.
Aleksandr N.Everyone was very nice, great personality, very helpful a awesome establishment all around the board!!!
Carol P.We had filled up our gas right before returning the truck, and we were still charged an additional 80 dollars for them to fill up the gas. We had filled it up to where they told us we needed to, but they still charged us. Terrible.
Lindsey P.Everyone at this location is so awesome and helpful, I can't thank them enough for their speedy and courteous service. 5 Stars!!!
JENNIFER C.The guys were extremely patient and accommodating.
Amanda J.I had to drive an hour to pick up my rental in Boca Raton since the location I was given to pick up my rental originally in Pembroke Pines, thru the Web site, did not do One Way rentals. I originally rented a Van and had to settle for a 10' box truck and I that was because I had to call U-Haul customer service so they could make good on a rental for that day.
Thomas R.most def go to do better horrible
Justin L.This was the best experience (both service and equipment) renting a cargo vehicle of the many I've had over the years. I thank Vic at the service desk for being courteous, efficient and accommodating.
Stephen B.I got charged another 33 dollars and was not told why
Daniel F.Best location!
Ion N.Picked up truck had no gas air conditioning didn't work. Facility was kind enough to let me Pickup vehicle one hr earlier than scheduled reservation time
Adam L.Very small location but friendly helpful staff. All good.
Daniel V.Over charge
Samir Z.Excellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends
WILLIAM C. | Overall ExperienceI had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.
ELSA J. | Overall ExperienceAll good
KEVIN H. | ReservaciónWonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Gracias.
nathan a. | ReservaciónGreat service
Michelle V. | ReservaciónThey are every jod Thank you
JULIAN G. | Overall Experiencewe reserved a unit for our daughter and she did move into that unit.
Privacy R. | First ImpressionsConvenient and close to where I live. Will rent here again when I need to.
Privacy R. | First ImpressionsThey were fast and friendly. Made it very easy.
Privacy R. | First ImpressionsI ended up not using the facility, but though the entire reservation process was very smooth.
Privacy R. | First Impressionsbottom of the barrel storage facility
Privacy R. | First ImpressionsShowed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.
Privacy R. | First ImpressionsVery good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.
Privacy R. | First ImpressionsIndoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous
Privacy R. | First Impressionsemployees have been helpful
Privacy R. | First ImpressionsI did not use the facility.
Privacy R. | First Impressions