El cliente no dejó un comentario.Jacqueline L.
Customer Reviews for Access Self Storage
(Distribuidor de U-Haul del vecindario)
Saddle Brook, NJ 07663
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Josue R.
El cliente no dejó un comentario.George A.
Clean, easy to find location and helpful staffChristopher M.
The woman at the front desk was very helpful and friendly. A pleasure to work with her.Steven E.
there is only one lady at reception, she is very courteous and polite but she is very busy, she has to look after all matters alone, when there are more customers she can not handle all customers same time, need more staffMUHAMMADW S.
Keep up the great work!!!todd L.
The guy behind the counter was friendly enough, but he explained nothing. I did not like the check in process with the web page on my phone. None of the photos worked and I had to ask what to do. I got a text to check the van back in via the web that I did not know about because nothing was explained to me. I didn't even notice the text until after I got home. The tire pressure sensor was on when I picked up the vehicle. Sub par experience.BRETT P.
The lady at front desk I think her name was Patria was amazing, friendly, and very knowledgeable you should be honored to have her under your employ I will always use this place to rent uhaultodd L.
El cliente no dejó un comentario.Theresa M.
El cliente no dejó un comentario.Alcangel P.
El cliente no dejó un comentario.GEORGEB R.
El cliente no dejó un comentario.Nicholas J.
Nothing â€¦ you guys did a great jobANEUDYS E.
noneJOSEPH F. B.
Returning a vehicle in the app does not work. When I upload a photo of the odometer/gas it gives an error to upload the photo again.SHAHBAZ S.
no commentJOSEPH B.
Very good experienceFRANCIS C.
Rain started pouring once I hit the road with a fully loaded U-Haul Truck. Some how the floor in the truck got wet and ruined my couch. Nothing was done to correct the issue.Michal Z.
they were efficient and the experience was very goodRobert B.
El cliente no dejó un comentario.ROLANDO O.
El cliente no dejó un comentario.RICHARD A.
El cliente no dejó un comentario.Jennifer D.
Lower mileage rate :DAmin S.
First time using Uhaul at this location. Very accommodating.TIMOTHY F.
When I went to pick up, they were not opened and when They got there I was told I possibly wouldn't be able to get a truck, I should have gotten a call from u haul to go elsewhere. They gave me a return. I was 3 hours late to return, I got a call from them saying they wanted to call before they reported the truck stolen, that was completely an unnecessary statement to say to a customer, especially someone who answers the phone,Denise G.
El cliente no dejó un comentario.DAVID M.
The truck was very dirty. The previous renter used the truck to haul items damaged from a flood. The back of the truck was filled with mud. The U-Haul employee just hit it with a broom quickly leaving a nice layer of dry dirt dust all inside the truck for me to move my furniture in. The front of the truck was also muddy with cigarette ashes in the cup holders. An overall unacceptable level of filth.SAMUEL P.
The same day when I pick up the truck I drop off the truck at the location Before I returned the truck I went to the gas station and I fell up the gas the same way they give it to me The next day I receive a statement for $59.40 for gas That location need to be reported that's a fraud They didn't even call me or try to contact me they just bill me with the amount of money Without my authorization I am very upset and mad about that that shouldn't happen like thatIyad S.
Great staff and experience....PETER M.
El cliente no dejó un comentario.ROBERT G.
Overall, truck was ready to go and pickup/drop off was quick. Employee was late opening the store though so we were 20-30 minutes behind schedule.MICHAEL H.
Uhaul should have more moving trucks available and not put in the fine print that it will change the customer pickup location depending on availability. That is very sneaky!MOHAMMED S.
I feel conflicted about how to review this experience. There was really nothing wrong with the equipment but I drove a total of 18 miles and got charged an additional $45 on top of the $20 rental fee. $10 in taxes and $36 for mileage. $36!!?!? For 18 miles?!?!!! That's double!!! Double the normal price. Ridiculous!!! It was 100 degrees out the day I rented that vehicle and almost just as hot when I returned it. Way to take advantage of your customers.AMANDA W.
El cliente no dejó un comentario.GLENN F.
The only problem I had was that my truck that I ordered wasn't there when I went to pick it up. I had to use a smaller van.VIVIAN R.
El cliente no dejó un comentario.Theresa T.
Customer service. Be honest with the customer.FRANCESCO T.
Friendly and helpful staff. Clear communications all throughout the truck rental process. Gracias.Benjamin Gill C B.
El cliente no dejó un comentario.PETROS T.
very nice customer service thank youOSCAR M.
El cliente no dejó un comentario.CLAIRE B.
El cliente no dejó un comentario.Jay L.
Nick and Martha assisted me with great excellence to wonderful Uhaul experience thanks so muchWinston G.
El cliente no dejó un comentario.RUDOLPH N.
I'm not quite sure what I can say needs improvement onWINSTONBALDWIN G.
You guys are good ,fast polite profesional Good jobOSCAR M.
Marta was very welcoming ans accomodating and her teammate. Very pleased with the service.ALGY V.
Everything went very smoothLAWRENCE H.
El cliente no dejó un comentario.HARVEY W.
very nice serviceSTANISLAW S.
El cliente no dejó un comentario.Jin L.
El cliente no dejó un comentario.LISBETH B.
El cliente no dejó un comentario.MACIEJ P.
The van does not travel well in snow. Any tiny incline ad itgoesnowhere.LAWRENCE T.
El cliente no dejó un comentario.Hasan E.
El cliente no dejó un comentario.Kristal A.
El cliente no dejó un comentario.Raamiah E.
El cliente no dejó un comentario.Ernesto S.
Friendly and helpful staffJuan M.
Staff was polite, patient, and professional !Maryellen L.
Great experience renting a 10 foot truck! Was fast, easy and affordable.Stephen M.
El cliente no dejó un comentario.Cheyenne E.
No changes needed. Just continue with the great service you have been providing! Thank you! Sorry for delay in sending this reply - I haven't been online.Claire B.
Servicio al cliente de excelencia. The rental agent was friendly and went above and beyond. It's nice to have great customer service during these times. ¡Gracias!Odessa M.
Have a broader selection of vehicles.Eduardo A.
El cliente no dejó un comentario.Susan J.
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.Nicholas M.
Excellent customer service from beginning to end, and top-quality vehicle!!Lawrence W.
El cliente no dejó un comentario.Peter M.
This was my first rental and it could not have been easier. Very clean and neat office and the van was near to new. My husband drove it and found it easy to handle. we are contemplating renting with this office again in the near future.DORIS C.
Super friendly staff!Yuchen W.
El cliente no dejó un comentario.Anthony F.
El cliente no dejó un comentario.Rouky M.
El cliente no dejó un comentario.Claire B.
Everything was easy. Friendly, helpful staff.Robert C.
El cliente no dejó un comentario.Roman R.
El cliente no dejó un comentario.Yuntong T.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Philip W.
El cliente no dejó un comentario.Cynthia C.
Nothing snick at this location was awesomeDominique B.
El cliente no dejó un comentario.Tyrone D.
The people working there are exceptionalValery G.
Make sure the vans are clean inside before the next rental.Michael C.
El cliente no dejó un comentario.Angela M.
El cliente no dejó un comentario.Genrietta S.
All was good no improvement needed.Mercedes L.
El cliente no dejó un comentario.Mary R.
El cliente no dejó un comentario.Guy P.
El cliente no dejó un comentario.John O.
I had an issue with the reservation. I called to change the pickup time to 8:00 am which was before they opened. I had signed up for mobile pick up. They said they changed it but it was not changed. I called when I got there and they were unable to help me. I called U-Haul and they helped. I also had an issue with uploading the necessary pictures to the U-Haul website. I had to try several times. At the end I received a notification that my Information was under review. This took some more time and eventually it went through. In the end I was late to where I had to be as I first got in the truck around 8:45. Not a good experience.Jay L.
The tires on the vehicle they rented were nearly bald. While the process was excellent the vehicle itself in my opinion needed some maintenance.Guy P.
Nothing because It was perfect customer satisfactionDave R.
The cost and availability of trucks and vans at Access Self-Service in Saddle Brook NJ makes the U-Haul experience very convenient.Stephen K.
El cliente no dejó un comentario.Joanne E.
I did not get the dolly or the furniture pads that I requested.John O.
It was obvious that the employees we dealt with, although courteous and attentive, were not in the least familiar with the truck we rented beyond the standard checking for dents and dings, mileage and a full gas tank. I drove the truck approximately 175 miles and was forced to deal with a number of defective items: 1) The truck was not standard with power windows, so it was necessary to crank the window up and down, which alone was not a big deal except that I was forced to constantly roll the window open and closed due to the fact that the driver's side mirror was loose and kept moving so that I could not properly see cars on my left side. Each time I rolled the window up and down to adjust the mirror, I had to hold on to the steering wheel with my right hand while reaching out with my left to make the adjustment and taking my eyes off the road ahead. It was an unsettling drive on busy New Jersey roads. Added to this fiasco was the fact that the knob on the window crank handle kept coming off making it nearly impossible to easily roll the window up and down. I paid nearly $500 to rent this truck and I can assure you that someone with less driving experience could have easily been in an accident.Robyn P.
The staff was excellent and I was happy with the valueThomas B.