Customer Reviews for AAA Wildcat Storage LLC
(Distribuidor de U-Haul del vecindario)

764 comentarios

1011 W Cascade Ct   Ellensburg, WA 98926

(509) 962-4883

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 962-4883

1011 W Cascade Ct
Ellensburg, WA 98926

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
5.0

I will ONLY rent from this location!

Mackayla L. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNALDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm J. 
Clasificación:
4.0

nice people, hassle free experience.

phil C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

The service provided by the counter attendant was exceptional.

Michael C. 
Clasificación:
5.0

Staff was very friendly and helpful. We were even offered cold beverages on a hot day

Leland L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

Great service, great quality of customer service.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irma K. 
Clasificación:
3.0

The office people were very friendly and helpful.

Banumathy J. 
Clasificación:
5.0

When a customer makes a reservation, honor it. A truck missing since 8 am shouldn't be identified as missing by the next customer. You literally didn't offer any solutions until my wife chewed you out. There better be some refund for all our wasted time and energy. I reserved with plenty of time....and you were a complete let down to deal with in an already stressful situation.

Jason H. 
Clasificación:
5.0

The manager Karen was informative, helpful, and professional. The office was clean, and the trailer worked great.

RICHARD F. 
Clasificación:
4.0

Only issue we had was the missing buckle otherwise we had a good experience with our rental

Jeanette D. 
Clasificación:
3.0

Karen was very helpful from when she answered the phone, friendly and very knowledgeable. The checkout (picking up the truck) went very quickly. Pleasure to doing business with AAA Wildcat Storage.

Robert D. 
Clasificación:
5.0

New management is awesome

Terry S. 
Clasificación:
5.0

Everything was excellent- especially the customer service!!!!

Kathi S. 
Clasificación:
5.0

Staff was welcoming and very helpful. I would fully recommend this location for renting U-haul.

KURT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

Fast and easy.. nice people

tinker W. 
Clasificación:
5.0

super-fast service

Marium B. 
Clasificación:
5.0

Great experience, def would recommend! Quick easy pick up/drop off, reasonable price! Really helped us out when the trailer we had lined up to borrow from a friend didn't work out. Friendly, competent staff at both pick up and drop off. Didn't need it for as long as we had it reserved, and I was pleasantly surprised to find that I was only charged for the time I actually had it.

Susan I. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL C. 
Clasificación:
5.0

Great customer service!!

RUSSELL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Karen couldn't have been better. Huge fan.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARITA A. 
Clasificación:
2.0

The whole experience was a very bad experience. I have rented from U-Haul before w/ good results, but I doubt I ever will again. The local WA U-Haul had to go through a Seattle office and "the right hand didn't know what the left hand was doing". Couldn't be guaranteed I would get the size of truck I needed so I went to a size larger which was totally unacceptable; trying to get someone on the phone at the E-burg p/u site was impossible, even for the Seattle office. The only place I could get a hold of consistently was the service center in Kittitas,Wa who I originally wanted to acquire the equipment from, and I couldn't get both pieces of equipment from the same place. What a bunch of yayhoos! Stressful for a situation that is already stressful. Never again! Judith Cullinane Sorry it took so long to respond but I had to be in the right frame of mind to respond to this circus I endured.

Judith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin K. 
Clasificación:
3.0

Advertised hours were 0900-1799. Gate was locked and nobody around at 930. Eventually a man with no uniform or other identification told me to leave the trailer on the street by the gate. My invoice came to my email later in the day w/o any issues. Would be nice if they put a sign near the key drop box on what to do when dropping things off when no one is around.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
4.0

Truck needs an alignment but other then that a ok !

Dale B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Natalie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

The price was way too high to travel 120 miles and we returned it within a 4 hour time frame. But at least we had it.

KRISTINE L. 
Clasificación:
4.0

Not much excellent service

Steve K. 
Clasificación:
3.0

I Clint figure out how much gas to put in and the fuel gauge takes a long time to register so I ended up putting in more fuel than I needed to. Super annoying. I want my extra fuel money back.

Bryce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

Too long a wait to turn the truck in, since there was only one employee there. Otherwise, fine.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kregg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna H. 
Clasificación:
2.0

U-Haul allowed me to schedule drop off here. When arrived, person told me I. Ouldnt because they over booked. Wanted me to drive 30 miles away. Had to call customer service to get fixed. Just a headache.

BRANDON DOUGLAS H. 
Clasificación:
5.0

I don't think the side lights worked when headlights were on. I never checked them just the turn signal and brake but I did end up driving a couple hours in the dark and was concerned.

KENNETH K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rebecca R. 
Clasificación:
2.0

The drop off was very confusing

GRIGORY H. 
Clasificación:
1.0

Staff was unhelpful. Refused to help me once I started mobile check in, which took 40 minutes to complete. Despite a mask mandate, staff was unmasked in the office. I was not informed that my car would be locked in the lot at 4:30. I was stuck overnight overnight at a motel 2 hours away from home with a 3 year old. So my $50 van rental cost me >$200 for a motel and cab plus missing an extra day of work. There were no signs posted. Uhaul Chat was very unhelpful. I have lots of pictures confirming there were no signs warning that my car would be locked up. I have had some bad Uhaul experiences but this was the worst.

JANET T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RECCO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDON WESLEY M. 
Clasificación:
5.0

Great people, friendly and helpful.

ROBERT P. 
Clasificación:
5.0

Fast and reliable

CECE M. 
Clasificación:
5.0

Great service

ALAN S. 
Clasificación:
5.0

Would recommend

CASEY F. 
Clasificación:
5.0

Great

ROBERT M. 
Clasificación:
5.0

Very friendly on-site agent

Devin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruth Rachel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUU A. 
Clasificación:
4.0

well organized and easy to drop off truck

Thomas L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal C. 
Clasificación:
5.0

Everyone was amazing and soo nice. They helped us with smiles on their faces!

Carly T. 
Clasificación:
5.0

Very quick drop off process and nice staff.

Lindsey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
2.0

I reserved a truck and called the office 6x and left a message each time asking for a return call. Never received a callback. Finally, went to the website to change my reservation and when I got to uhaul I was told my 1230 reservation couldn't be honored bc the truck wouldn't be back until 3:30. There were 3 other trucks on the lot and I was told there were not any trucks available and I could try and call the “Sears location”. Not even a suggestion of how they could help me. I had to ask about the other trucks and she said they were all reserved. I asked about what time they were being used. One wasn't even going to be picked up until 4:30. I told her I could have it back by that time. So luckily I was able to move my stuff but not bc of any customer service on their part. The place was dirty, staff unhelpful and without any customer service skills. It was horribly disappointing.

Angie T. 
Clasificación:
5.0

Great people at Wildcat

ANDREW W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan W. 
Clasificación:
5.0

I really liked the service, rented online and just went and picked up.

Cristian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN R. 
Clasificación:
4.0

Friendly, courteous, knowledgeable staff

Michael R. 
Clasificación:
5.0

The original location we were assigned to drop off in Ellensburg told us to go to another location because they were full. We went to AAA Wildcat Storage and had to spend 25 minutes on hold so customer service could approve a different drop off site and avoid a penalty fee. It took convincing of the employee at the storage unit with Uhaul customer service to finally allow us to move drop off locations. A: we should not have been assigned a drop off location that was full B: we shouldn't have to spend 25 minutes on hold with customer service when it is asked to return the truck during business hours yet a longer wait time would have put us past closing time. C: customer service should more easily allow a change to drop off locations especially if the customer was instructed to go to this new location AND the new location was willing to accept a truck. Customer service was trying to make us drive another 25-30 minutes to a different drop off location which would have been outside of business hours and cost more in exceeding the allotted mileage.

Tyler O. 
Clasificación:
3.0

The confirmation process could be faster. We got our confirmation notice 3 hours after our reservation time.

Ben Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

AARON S. 
Clasificación:
3.0

The location was closed when I dropped off.

Jeffrey P. 
Clasificación:
4.0

Was told I would receive email confirmation of final charges. Have not received; don't know what I was charged.

Rob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary M. 
Clasificación:
5.0

On-line and phone order system did not find a needed trailer for this date. Went to AA Wildcat Storage on the day before and they had what I needed. It was reserve for the day after my need so AA Wildcat did a contract for a day use the day I needed. Worked out perfect, I got my move done and the trailer was back that night, for the reservation the next day.

William M. 
Clasificación:
3.0

Totally underwhelmed by the customer service. Left two voice messages, neither one of which was responded to. Desk staff not very friendly or helpful. Tedious to have to reserve on line when you are in immediate need of a vehicle.

Sandra C. 
Clasificación:
3.0

Please make sure all requested supplies are present, and make an easier mobile check in process

Brandon S. 
Clasificación:
3.0

The reason I would recommend going there is because its close. What really burns me is we brought the truck back three days early and i don't get ANY money back?!? I even “accidentally” filled the damn gas tank! Because of the pick up issue with no confirmation until 48 hours before and no money back for not using it the extra days I would not recommend Uhaul in general

GAIL ANN M. 
Clasificación:
4.0

The staff was super friendly. The only thing I would change is that when I picked up the truck, the can reeked of smoke. I felt like I was driving in an Ash Tray the first half of the day.

Charlie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
2.0

Check engine light was on. The only way to avoid extra charge for gas is to put in more gas than I used with a vehicle that has a check engine light on and is getting sub optimal fuel mileage.

Michael G. 
Clasificación:
3.0

I rented a truck that was much bigger and more expensive than I needed because I had to have a ramp to move one heavy item. I got to The rental lot and there was a smaller, 10 foot truck that had a ramp. I would've rented that one had it been available on the website but the website listed that only the 17 foot truck had a ramp. So I spent over $20 more for a truck size that I didn't need. An employee actually told me that the smaller truck did not have a ramp yet I could see that it clearly did. I'm a little confused as to why this option wasn't available.

Erin Z. 
No se han enviado comentarios para esta ubicación.

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