The customer service associate at Winter's Self Storage was very friendly, informative, and helpful. She was very thorough and answered all our questions.
Lucia O
Customer Reviews for Winters Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rep at this Winters location was amazing. Was very straight forward with everything and went above and beyond to help.
Alvaro ZEvery one I dealt with was kind and helpful even after I lost one truck in a bad accident and they got me back on the road in a new truck the next day. I don't see how to make it any better.
dwight hExcellent customer service and extremely helpful!
Gregory AComputer systems were down so I had to wait for a copy of the paperwork, which the attendant said would be e-mailed to me ... and of course nothing ever came!
Samuel YI drove to 4 locations to get my guaranteed rental. From concord ca to san Rafael, then to two locations in woodland then finally to winters. 138 miles to get a truck then 50 more home to start my move. Totally unacceptable. Next time please honor original pickup location or at least the next one I am sent to.
Duane ANo comments,excellent service,thx
Rafael LThe representative at Winters Self storage was quick getting put truck and equipment processed so we could be on our way. The truck and equipment was clean and worked well. Returning the truck was easy and took only a few minutes. Over all good experience and made it one less thing to worry about for our move..
VIC MSo thankful the truck was available upon request. The office staff were very helpful & professional. Thank you ~ ML
Michelle LTruck dirty, half gas in tank. Person not knowledgeable in operation of vehicle.
Lee WAll the paperwork and information from the website was different when we got to the office. The office was very helpful in correcting the issues, but it took some time. Also, both the pick up and drop off locations were not what I had requested, which meant driving half an hour out of my way in both directions.
Toby RVery friendly staff!
Robert CUnfriendly staff
Katie WThis site informed me that I was suppose to drop it off at another location but I was not made aware to call ahead as to where to drop it off at. Young lady was so polite and accepted it anyway.
GARY GThe Winters location did everything they could to get me a Uhaul when my reservation for a 26' truck in Santa Cruz failed
Ronald ERude rude rude
michael hGreat friendly staff and very easy to work with. Always a wonderful experience when dealing with this location.
Renee RWe had requested pick up in the town we were moving from (Woodland CA which has 3locations). The pick up location was moved to a town 15 miles away which cost us time and money. We called U Haul for help to try to change location they weren't helpful at all.
Nancy MMy reservation was made for a location much closer to where I live. I had to take a cab to this location and am not happy about the extra expense.
Lance TUhaul should warn people before cancelling their reservation. I had no idea my reservation would be forfeited if I was late. It made an already stressful situation (moving) even more stressful and I had to go an hour out of my way to get another truck. It was a horrible experience and I would caution people against using uhaul in the future.
Nicole CWe dropped the vehicle off after hours.
Yvonne AYou guys are awesome!! Thank you so much for all of your help ??
MATTHEW SWhen we left the gas gauge was right at the edge of the full line and we called that full just as the owner did. When we returned it at that exact same spot she made a huge deal that it was not fill and she asked us to go putore gas in to make it full or we would be charged extra. This was very petty and unnecessary. We went and put $4 more I'm gas to pass the full line.
Michelle MWhen I got there I was told that I might get charged an extra fee because I was not on their schedule. I pumped extra gas and all blankets were folded and no damage on truck. When I asked why I was going to be charged if truck was returned on time, with extra gas, and under the mileage that I was told I could drive. When I asked how much I was going to be charged due to I don't know what, the staff couldn't tell me the amount. Staff member went out to inspect the truck and check her computer and of all the sudden she told me that there was no charge. Even though I was happy that no extra fees were to be paid I just didn't like the fact that according to this location I was not on their schedule to return the truck, that they couldn't tell me why I had to pay more fees and the amount.
JOSE Msome of the,rental units at Winters Storage have no lights!
John MI am grateful for the front desk helper. She was friendly and knid. I am grateful for the U-Haul insurance she sugested. Overall, I would come back again just because the people. One thing about the location is the need for a overnight drop for the large trucks.
JOANN PEverything was great thank you
Patricia LThe return went relatively easy. He was able to help me out with the return of the wrong dolly. He told me to complete this review in the hope that the next person would have a better experience. I didn't realize that I would have to pay extra for the mileage that went over ($9). He told me that the first place should have told me about the mileage and that I should have looked at it, not just looked at the gas gage. I returned it with less gas and he told me that it was $30 plus $4 a gallon if he had to fill it. So I took it back out and put gas in it. He also told me to sweep out the back or I would have to pay for cleaning. Wish I would have known that in Kirkland because the truck was very dirty, inside and out.
STARLA HManager was major grumpy. Clerk was late. Got no instructions for truck, just 'it's all yours'. Otherwise, all was as expected.
KENNETH CThe larger locations in Davis or Vacaville would have been much easier to get to on the U-Haul redirect from my preferred pick-up location. The drive was an additional 18-20 miles, one-way, and added almost an hour to the process of picking up the trailer. Between the extra gas and loss of time, it was a miserable experience. This was no fault of any of the staff at either location--the people I dealt with on site were friendly and helpful. The blame for this lies fully on whatever system is in place to determine the best place to redirect a customer for needed equipment. Additionally, U-Haul did not contact me by email, as requested, to confirm pick-up location, I had to go to my requested location first only to be sent an additional 40 miles out of my way. Very upsetting.
Dennis NYour agent was efficient and friendly. The truck, a 17 footer, was immaculate, and easy to use. I already recommended it to a friend who is moving next week.
DAVE MNothing, they were fantastic to work with!
SCOTT WNot a very professional atmosphere (with adjoining living space in the back of the office). Staff was friendly.
LARA PI would recommend this location if the other person lived in Winters, but the man was weird when I dropped the trailer off! It was after hours, but he came out and didn't want me to leave the trailer where I left it, outside the gate, because the gate was closed (24 hour drop off). Then he wanted me to come back the next day to move it, but my friend with the trailer hitch drove out of town to her home that night. I was sick the next day, so didn't go back. He just doesn't have the "people skills" that most of your employees have!
SUSAN RStaff was very accomodating and helpful.
JANET BCharles was extreemly helpful at a very disorganized time in the lives of our children...and my daughter had to go to emergency right in the midst of this. Thanks to Charles, he made their move simpler than anyone could have planned...daughter is doing better and the move is complete. Thank you for Charles!
MARSHA AEverything was fine, employee was curtious, helpful, professional, knowledgable, and easy to work with.
JILL SThanks, I think the service was excellent and the in and out service was up to standards.
DEBRA SOwners nickel and dime customers on anything and everything they can! I would drive 50 miles further to get the same truck from a different location. Thanks to these people I will most likely go with Ryder next time.
MATTHEW PThe owner of this business is interesting. He is not a warm and fuzzy people-person. He appears to run a tight ship, though. You can tell he served in the military for a long time. I liked him.
ALEX C