Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was one incident where a person snuck through the gate and cut off catalytic converters. Fortunately they did not steal mine, however I wish a better security was in place
SKIP LUJAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen Cooley
Rating:
5.0
pleasant experience
KEVIN SAWYER
Rating:
5.0
Customer did not leave a comment.
Jim Fraley
Rating:
3.0
The colorado pick up location charges significantly more then the Cheyenne wyoming location and its 32 miles difference. The amount was changed but was still a little higher due to some colorado fee
Jeanette King
Rating:
5.0
I requested a Fort Collins pick up a week before I needed the truck and with eight different U-Haul locations not one had my truck. I was sent to Wellington. A bit of an Inconvenience. Very friendly and helpful person assisted me there.
Steven Palmeri
Rating:
4.0
Customer did not leave a comment.
William Dirksen
Rating:
4.0
Customer did not leave a comment.
William Dirksen
Rating:
5.0
Customer did not leave a comment.
Erika Alewine-Wahl
Rating:
5.0
Not only is toy storage fantastic to work with, but also the roadside support system that brian helped us with when key was temporarily lot - just great customer service all the way thru it... thank you all!
Sandra Wolf
Rating:
5.0
Customer did not leave a comment.
JOEL COX
|
Overall Experience
Rating:
5.0
Had a great experience. Good communication with staff, when needed, and always friendly. I'll be back if the need arises.
Deon Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Hammond
Rating:
3.0
See the comment above.
Kurt Pedersen
Rating:
5.0
Customer did not leave a comment.
Mary Doyle
Rating:
5.0
Customer did not leave a comment.
JAMES BOIZOT
|
Overall Experience
Rating:
5.0
Very nice guy running the place. Quick in and out signing and paying for the contract. Conveniently located.
William Stevens
Rating:
5.0
Customer did not leave a comment.
Bonnie Burk
Rating:
5.0
Customer did not leave a comment.
Michael Scholten
Rating:
5.0
I was great to have a vehicle available so quickly. I had to make an emergency for animal feed since my truck was down. It saved the day. The UHAUL, even with high mileage, ran like a new one.
Richard Poche
Rating:
5.0
Should be some discount for flasher being out and getting pulled over
Jeff Johnson
Rating:
5.0
Customer did not leave a comment.
David Crawford
Rating:
5.0
Customer did not leave a comment.
Jason Green
Rating:
5.0
Thank you.
Javier Morales
|
Overall Experience
Rating:
5.0
Brian was a great help & we will be thankful for his friendly assistance at every step in our prolonged journey!
LINDSEY GREENE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary Manning
|
Overall Experience
Rating:
5.0
Not a thing! The gentleman who served us us was incredibly patient, helpful and went above-and-beyond to complete the rental process. If I ever need to rent a truck or trailer it will be from Wellington Toy Storage!
Roma Stewart
Rating:
3.0
Customer did not leave a comment.
Diane Shimp
Rating:
5.0
Great U-Haul location, will go out of my way to utilize this facility
Garry Jansen
Rating:
5.0
Customer did not leave a comment.
Gerry Jansen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garry Jansen
Rating:
1.0
Customer did not leave a comment.
Arthur Waller
Rating:
5.0
This facility and it’s employee’s exceeds the 5 star rating. And you couldnt ask for a better guy than Brian to run the place he is helpful, fair understanding, and in general and overall good guy I would definitely recommend this Storage facility to anyone well worth the money in every way
Randy Rohde
|
Overall Experience
Rating:
5.0
Never a problem! When the staff found that my unit was not properly secured I was contacted immediately! Very appreciated!
MILES KAPLANIDES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esjay Schroeder
|
Overall Experience
Rating:
5.0
Reasonable rates, very easy to conract
Andrea McGovern
|
Overall Experience
Rating:
5.0
I needed a specific trailer to move an item. I was only able to get that trailer here, but it turned out to be a great interaction.
Benjamin Baldwin
Rating:
4.0
Customer did not leave a comment.
Roma Stewart
Rating:
5.0
Customer did not leave a comment.
FRED SHIRK
|
Overall Experience
Rating:
5.0
I didn’t have an issue with either pick up or drop off locations. The issue I had with my U-Haul experience was that they were trying to charge me $40 for being 15 min late for my drop off. There should be a grace period of at least an hour. Rude customer service over the phone and way to expensive. Hopefully I’ll never have to U-Haul again.
Caleb Wiemer
Rating:
1.0
The open trailer I reserved was not on site so the agent rented me a smaller enclosed trailer and said I should raise the issue at the drop off location,
The drop of location agent wrote up my issue of wrong trailer at pickup location.
She said Cuck Trionfera was to contact me.
No word from Cuck Trionfera yet
Michael Schroeder
Rating:
5.0
Customer did not leave a comment.
Ricardo Sarti
Rating:
5.0
I've rented a few times here and he are amazing to work with.
Clayton Terrell
Rating:
5.0
Customer did not leave a comment.
RAY PLUNKETT
|
Overall Experience
Rating:
5.0
This storage location is awesome! Super clean, responsive, and treats customers with a ton of respect! The only reason we took our stuff out of storage was because we have a home now for all of the stuff we had in storage! I would recommend this storage location to anyone who needs a storage place in northern Colorado
Noah Harbour
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sam Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Newman
|
Overall Experience
Rating:
5.0
Brian was AWESOME !!!@
Christopher Coats
Rating:
5.0
Brian was friendly and supportive both on the phone and upon pickup!
Tonya Bontrager
Rating:
5.0
Very pleasant experience. thank you
stephen mangerson
Rating:
4.0
Customer did not leave a comment.
Robert Alvestad
Rating:
5.0
Clean storage facility. Brian Graves is wonderful!
VICTORIA ANN HOLT
|
Overall Experience
Rating:
5.0
Friendly and helpul location. A great experience. Highly recommend this drop off location.
John Evans
Rating:
5.0
Very good service and polite!
RON GILDEN
Rating:
5.0
Nice place to store your stuff, very satisfied.
Bonnie Schneider
|
Overall Experience
Rating:
4.0
The trailer worked very well and was easy to tow.
Joe White
Rating:
4.0
Customer did not leave a comment.
William Epperson
Rating:
3.0
Customer did not leave a comment.
Philip Wolff
Rating:
5.0
Service was amazing no improvements needed.
Clayton Terrell
Rating:
5.0
Customer did not leave a comment.
Jon Slutsky
|
Overall Experience
Rating:
5.0
Good product and great customer service.
Charles McCarthy
Rating:
5.0
Customer did not leave a comment.
George McConnell
Rating:
5.0
Customer did not leave a comment.
DANIEL THOMPSON
Rating:
5.0
Customer did not leave a comment.
Ethan MASON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Spencer
Rating:
5.0
Customer did not leave a comment.
DONNA VICKREY
Rating:
5.0
Customer did not leave a comment.
Jedydiah Wubben
|
Overall Experience
Rating:
5.0
This place was awesome, never had any issues would recommend it to anyone, only reason I left is I don’t own my camper anymore.
Jose (Jesse) Guajardo
|
Overall Experience
Rating:
3.0
Paid good money for this trailer, it had a flat before we could even get it loaded, dispatch for the road service said they would be to us in 10 min when they new that there was no way possible that they could be to us in less than 45 min and finally once we could get started loading there wasn’t any ramps. We will use another company for the rest of our moves!
Tammanika Coronado
Rating:
4.0
26 ft truck had poor mileage, load weighed in at 23K lbs, steering wheel was misaligned, headlights misaligned, air conditioner only worked intermittently.
MARCI HARRIS
Rating:
5.0
Customer did not leave a comment.
TRISHA ROMERO
Rating:
5.0
Wonderful! Beautiful facility!
diana walsh
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Stephen Hillyer
Rating:
5.0
Customer did not leave a comment.
Nathaneal Plumm
Rating:
5.0
Customer did not leave a comment.
Cheri Scimeca
Rating:
5.0
Customer did not leave a comment.
John Mol
Rating:
5.0
Customer did not leave a comment.
DENTON WEIMER
Rating:
5.0
Customer did not leave a comment.
DOROTHY THOMAS
Rating:
5.0
Yes
Karen shumat
Rating:
5.0
Customer did not leave a comment.
Patrick Beauregard
Rating:
5.0
Customer did not leave a comment.
John Randall
Rating:
3.0
Again my drop off location was moved without even telling me. When I got to original drop off location I was told it was moved and I had to drive almost 10 miles in the opposite direction. I am so disappointed in uhaul and everyone I felt with. This was across country trip to move my son and it was a nightmare.
Thomas Thompson
Rating:
5.0
Customer did not leave a comment.
Isaac Lopez
Rating:
5.0
Cell service was poor, and I couldn’t check the truck back in. I did not have a pen to write mileage, etc.
Curtis Reynolds
Rating:
5.0
We were very thankful for the 24/7 drop off. We didn't realize the location would be closed (it was a Sunday), but we were able park the truck and drop off the keys in the drop box!
Jessarae Baker
Rating:
5.0
Worked out well. Thanks.
JOHN DIMOND
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alan King
Rating:
5.0
Even though this was not my requested pick up location, Brian was very helpful and accommodating, adding extra miles and an additional day.
DeeDee Deuter
Rating:
3.0
Customer did not leave a comment.
Jonah Baker
Rating:
5.0
Great team to work with!
tom brown
Rating:
5.0
Customer did not leave a comment.
Amber Catlett
Rating:
5.0
Customer did not leave a comment.
Jessica Weisz
|
Overall Experience
Rating:
5.0
I honestly don't think there is anything they could do better. The people are super nice and helpful. Using your company made that part of our move very easy. Thank you.
DONNA RAIBON
Rating:
5.0
Customer did not leave a comment.
Richard Woloszyn
Rating:
5.0
Customer did not leave a comment.
Robert Griffith
Rating:
5.0
Customer did not leave a comment.
Gene Postenrieder
Rating:
5.0
Wellington Toy Storage took great care of me while I rented storage units from them. The location had good security, and someone was always available during business hours to help me.
Lori Quarnstrom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Callie Davis
Rating:
1.0
The wrong drop off location was put on my reservation. I asked about it when I picked up the trailer and was told it didnt matter I could drop it off anywhere. I dropped it off at a different location(30 min away) and was charged a $125 fee for using the wrong location. This is unacceptable. If it mattered l, they should have changed it like I requested.
CHRISTOPHER GILES
Rating:
5.0
Customer did not leave a comment.
Veletta Willbanks
Rating:
5.0
Checked the tires when I brought it to the house in CO. This was prior to putting the vehicle on it to be towed. One tire was at 20psi. Found a nail in the tire. Called roadside assistance who sent someone out with a new tire. The issue was promptly corrected. One of the side lights was also out on the trailer. No other issues. Tires on all vehicles should be inspected prior to renting them out.
Skene Black
Rating:
5.0
Brian Graves does an excellent job and I highly recommend both this location and the services he provides. I was a bit confused about the process when I arrived (late!) and he did everything he could to get me up to speed, eventhough he was about to close for the day. Great customer service, thank you for your patience!
Bryan Lamoreaux
Rating:
4.0
Customer did not leave a comment.
DANIEL HOGAN
Rating:
2.0
Didn't have the truck we needed, ended up driving 200 miles out of the way to get the right size truck, the location of the truck didn't even have the dolly we had on the reservation and the price I was quoted and what I was charged were not the same. And the trucks alignment was horrible and made it difficult to keep on the road.
RACHAEL WATSON
Rating:
5.0
Customer did not leave a comment.
Julia Robideaux
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jill Bounds
Rating:
5.0
They are very friendly and helpful. Reservation/Check-out/in process was fast and efficient.
ERIC COMPTON
Rating:
5.0
everything was great! Brian made it such a good and easy experience. Very friendly and accommodating! Thanks. I'll come again.
Shannon Craig
Rating:
3.0
Thanks for the rental
Keith Warren
Rating:
5.0
Customer did not leave a comment.
Barbara Phillips
Rating:
5.0
Had some high end furniture in storage for a year. Result was good.
Had mishap on day I moved on a Saturday. By early afternoon on Saturday no staff was there to help.
Linda Cavazos
|
Overall Experience
Rating:
5.0
I felt comfortable with my stuff in the storage unit people in the office very friendly and helpful
Herbert Cox
|
Overall Experience
Rating:
4.0
Expand the return area.
ALBERT POWELL
Rating:
5.0
Customer did not leave a comment.
Brandon Baker
Rating:
5.0
Customer did not leave a comment.
Joseph Holston
|
Overall Experience
Rating:
5.0
The customer service was fantastic. Polite knowledgeable. Show me everything I needed to know about the truck. awesome. I highly recommend them.
GREGORY REYNOLDS
Rating:
5.0
Outstanding service! Helpful and friendly. Security great, for example, he was concerned when he noticed I’d been at my locker at 2:45 am. Only concern was that he didn’t wear a mask or require them in his office.
Martha Tippets
|
Overall Experience
Rating:
5.0
I have been doing business with these guys since they opened. I've storing my boats, campers and personal effects inside and out. They've rented me uhaul trucks and everything I've needed throughout the years. They've always treated me fair and never had anything tampered with. The next time I need to store my stuff - I will be back I'm sure.💯
Paul Cheney
|
Overall Experience
Rating:
5.0
Easy 24/7 secure access to the facility and well maintained storage units.
Andrew Schweighauser
|
Overall Experience
Rating:
5.0
Super Nice Staff…. Awesome Experience
James Thomas
|
Overall Experience
Rating:
5.0
Thanks
ALFRED PLUNKETT
Rating:
5.0
This was so well run. Very clean and the manager/owner was there or a family member was there each time we went during the days we needed access.
Excellent service.
ELIZABETH SCHORRE
|
Overall Experience
Rating:
5.0
Awesome experience! If I hadn't been downsizing we would have loved to stay. Highly recommend this facility for ease of use, great staff, and fair rates.
BRYAN LAMOREAUX
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brandon Sterkel
Rating:
5.0
Customer did not leave a comment.
Ian Doty
Rating:
4.0
Too expensive
Charles Riesselmann
Rating:
5.0
Customer did not leave a comment.
FREDERICK STECHERT
Rating:
5.0
Customer did not leave a comment.
Linda Stechert
Rating:
5.0
Customer did not leave a comment.
Frederick Stechert
Rating:
5.0
Customer did not leave a comment.
Richard Estrada
Rating:
5.0
Office staff is great We have used you for the past four years and will be back next fall
Dan Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICK NOVAK
Rating:
5.0
Best storage facility we ever used. Have dealt with several facilities in northern Colorado over the years and Wellington Toy Storage is hands down the best. Clean, secure, access hours are incredible. Very useful that it is also a U-haul neighborhood dealer -needed packing supplies several times and was able to walk over to the office and purchase. Highly recommend this facility.
CATHERINE SIMON
|
Overall Experience
Rating:
5.0
good job
CLIFFORD MCDONALD
Rating:
5.0
Customer did not leave a comment.
AVIS MARIE ACTON
Rating:
5.0
Very nice guy
BRENDA SCHWINDT
Rating:
5.0
I loved how nice the man was and that he made turning in the truck easy as we where tires from moving all day. He also made sure that he had everything that he needed before we left so that we did not have to come back.
Heather Keys
Rating:
5.0
Customer did not leave a comment.
SANDRA LECLAIR
Rating:
5.0
Customer did not leave a comment.
Dan Barch
Rating:
5.0
FANTASTIC STAFF! Very Accommodating and always kept in good contact with me. I am moving out of state but I would definitely recommend this facility to everyone! Thanks for a very easy rental!
Gene Beard
|
Overall Experience
Rating:
5.0
Great place and great people!!
SPENCER BUCHANAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erik Blatnik
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Constance Vanmeter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Cassidy
|
Overall Experience
Rating:
5.0
Staff was very friendly and very helpful. The facility was clean and convenient with carts and dollies available for use. Overall a great facility.
Rick Reynolds
|
Overall Experience
Rating:
5.0
I had to store my travel trailer for 9 months while I stayed with my mom in Denver. Wellington Toy Storage was outside the Denver congestion, and well worth the short drive. It was less expensive and friendlier than anything in the city. Brian recommended a great mobile RV mechanic to winterize my trailer, and checked the tire pressure for me when I went back to pick it up. Great experience!
Becky Petersen
|
Overall Experience
Rating:
5.0
Best place to rent by far.
Tim Lally
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADAM DUKAVAS
|
Overall Experience
Rating:
5.0
Stored everything in our 3 bedroom house in 2 storage units for 4 months. Everything went smooth, was super clean and accessible and Brian, the manager/owner was extremely pleasant and easy to work with.
Brandon Heilig
|
Overall Experience
Rating:
5.0
Extremely accommodating!
Bill Valladon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONY COOK
|
Overall Experience
Rating:
5.0
Had my vehicle there for a almost 2 years. Communication was great, they knew my space and my vehicle every time I called. Had other stuff stored at Cannonball storage. They use a call service. Never personal. Wish I would have stuck with WTS. Best service ever in Wellington.
Richard Martinez
|
Overall Experience
Rating:
5.0
These people were wonderful and friendly even before we met in person. I We did all the arrangement over the phone. Everything went smoothly from the time we moved in until we moved all our belonging out;. I would recommend all the people at the Wellington Toy Storage to anyone as a great place and life long friends. Thank you all for the help, advice and happy smiles. Kay Blanton Huffman
KAY HUFFMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Bush
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN TURNER
|
Overall Experience
Rating:
5.0
This was an amazing, safe and secure place to have our items stored. Not once did we ever worry about our items. Great piece of mind not having to worry. Brian has is an amazing guy through our time here. Thank you guys so much.
Cristal Manning
|
Overall Experience
Rating:
5.0
Great Storage Options with 24/7 access, will use again when needed.
Nicholas Burgy
|
Overall Experience
Rating:
5.0
We love Wellington Toy Storage and have used them twice. We plan on using them again after we use our camper as a ski chalet this winter. They are reasonably priced. The facility is well lit and safe. The office staff is friendly and very helpful. I would highly recommend them for your storage needs.
Julie Anton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANNON ABBOTT
|
Overall Experience
Rating:
5.0
Very positive experience with this vendor/facility! Any issues, questions, changes resolved expeditiously and courteously.
Paul COCKING
|
Overall Experience
Rating:
5.0
Brian Graves does a great job making sure your spot is clean and not blocked in. He also helps out if you need assistance with your trailer and parking spot. Easy to work with and friendly. Ron
RON BENSON
|
Overall Experience
Rating:
5.0
Excellent service
JORGE PAEZ
|
Overall Experience
Rating:
5.0
Everything was great at this facility. Access is great. Employees were easygoing and helpful.
ROBERT ROSS
|
Overall Experience
Rating:
5.0
Awesome experience! Staff is very friendly and professional
Valerie Sumner
|
Overall Experience
Rating:
5.0
Lovely people, great service! I go there again anytime!
CANDACE HAHN
|
Overall Experience
Rating:
5.0
5 Star hands down!
Codi Pittman
|
Overall Experience
Rating:
5.0
Great staff and fantastic location. I was able to rent a unit quickly. I would recommend this facility!
Tatiana Zentner
|
Overall Experience
Rating:
5.0
Brian was very helpful and made the experience at Toy Storege a good one.
DALE BARELLA
|
Overall Experience
Rating:
5.0
Nice facility with choice of inside climate-controlled units. Friendly, easy to contact owners. Thank you very much.
ALLYSON SPEAR
|
Overall Experience
Rating:
5.0
Very accomadating, and a very friendly staff!
VERNON AMENT
|
Overall Experience
Rating:
5.0
We had storage units, RV spaces and have rented Uhaul trucks and trailers from Brian. Always had great service and friendly, responsive communication!
DANIEL DIESNER
|
Overall Experience
Rating:
5.0
Both gentlemen at this facility were extremely helpful and accommodating - especially when I forgot my gate code and had to call their 24-hour (HELP!) number.
Bill Valladon
|
Overall Experience
Rating:
5.0
Great customer service and great facility!
SUSAN DINKEKL
|
Overall Experience
Rating:
4.0
We were pleased with this facility.
Kay Baldwin
|
Overall Experience
Rating:
5.0
Very helpful and great people.
JEREMY WORTH
|
Overall Experience
Rating:
5.0
The staff was wonderful to work with. They went out of the way to give a helping hand for few minutes more than once.
EARL WOOLERY
|
Overall Experience
Rating:
5.0
Very nice people!!
Kevin Gardner
|
Overall Experience
Rating:
5.0
Excellent customer service. Always friendly with helpful advice.
DAWN NEWBRE
|
Overall Experience
Rating:
5.0
You made the process of moving in and out very easy.
GLENN BRUCHER
|
Overall Experience
Rating:
5.0
Some of the most helpful folks you can find, always available and will work with you on your needs....
CANDICE FOLKERS
|
Overall Experience
Rating:
5.0
Very clean safe storage with courteous friendly staff
Pam Klement
|
Overall Experience
Rating:
5.0
We stored our rv there for four years. We recently sold it, so no longer need the facility. Highly recommend WTS.
DAN ECKDAHL
|
Overall Experience
Rating:
3.0
Only wanted one storage , upgraded to larger unit apon arrival.
ROBERT MORIN
|
First Impressions
Rating:
5.0
Brian was great. Very helpful and professional. Storage unit is perfect for my needs.