Customer Reviews for The Point Motors
(U-Haul Neighborhood Dealer)

7 reviews

360 W Avenue I   Lancaster, CA 93534

(661) 942-5519

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(661) 942-5519

360 W Avenue I
Lancaster, CA 93534

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Donna Casella 
Rating:
3.0

People were okay. I did not get a receipt right away.

Willie Gilbert 
Rating:
2.0

This location appears to be a newer uhaul location and they are still working out the kinks. The folks here could really use some training support as when we arrived at our destination the tow straps were loose on the dolly and the miles were incorrectly logged so the receiving uhaul rep wanted to charge me $150 for going over on our miles. Luckily I had a pic of the odometer to show that my story was true. Did a lot of work with the west lancaster location and they were so incredible. Super helpful but I didn't receive a review link so I am sharing it here.

ERIC JOHNSON 
Rating:
1.0

Better trained people

Tomas Delabra 
Rating:
2.0

I booked the rental over a month in advance and had chosen the main U-Haul hub in Lancaster as the pickup location. Not sure why it got changed to this location as the rental came from out of town. This location was not tracking my rental when I arrived on pickup day. The area manager dropped off my rental shortly after I arrived and coached the onsite attendant how to process the rental. The area manager was great and got me taken care of. Not sure how this would have gone otherwise.

Andrew Fama 
Rating:
5.0

Very good

Elva Cisneros 
Rating:
1.0

Poor because this location charged me twice and I am currently awaiting my refund. I was charged 170 in the first location and 236 in this location. Overall ended with a bad experience with uhaul.

JOHN REGIS DE LEON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Moving Supplies

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