Customer Reviews for Valero
(U-Haul Neighborhood Dealer)

Rating:

1.0

I have rented a truck from this location once for 5 days and they charged me for 5 days and 23 hours so they charged me for 6 days when the man told me he charged me for 5 days .just rented another uhaul from same location and they overcharged me again 82 dollars for 22 hours and they charged my ccard 100 dollars never got tbe chsnge fcrom 100 they totook off my ccard

Rating:

3.0

I am very frustrated, because I tried to return the box truck in a location closer to my home which would save me about 15 miles! When I picked up the truck, the initial location informed me that I could return it in any U-Haul location. I tried to return to this location; 8866 Utica Av, Rancho Cucamonga, CA 91730, I spoke over the phone to Tanya, who confirmed that I cannot returned to her location and I needed to return it to the pickup location!!!! It is my worst experience, and probably will be the last!

Rating:

3.0

honesty make sure u get the right miles

Rating:

5.0

The truck that I rented needed brakes , I ending pay extra because I had to take the street and I ended paying extra , I feel that is was not safe to go in the FWY

Rating:

1.0

The gas station attendant charge me an extra day.🤬🤬🤬

Rating:

1.0

Customer Service sucked

Rating:

1.0

This place should be shut down and taken off the map for uhaul. These guys are a bunch of jokes. They say they inspect vehicles and find nothing. They’re a bunch of thieves. I wonder how many other people have complained about this place. Uhaul needs to stop using this place as a pickup/drop off location. Uhaul needs to reconsider all non uhaul centers for their vehicles.

Rating:

5.0

Truck is dirty and location is too far but it is not a problem for customer Who live around that area. Staff is nice

Rating:

2.0

equipment need to keep up date, Gas meter Not working!

Rating:

5.0

Friendly service.

Rating:

5.0

Everything was clean n efficient

Rating:

3.0

The conveniences Was good & availability, My only recommendation is Trucks get cleaned after each use..

Rating:

2.0

Awful customer service. Not friendly at all. The attendant was so rude and not helpful at all. He refused to just bill my card for the gas I did not put in the uhaul. Also, he lied that the tank was half full when I picked up, when it was a quarter short of half a tank. I was made to fill it up to half tank. So not using that location again.

Rating:

3.0

The online process is a waste of time. I corresponded back and forth via messenger with customer service for 30 minutes all to be required to go inside and go through the same process with a live agent.

Rating:

1.0

He just handed me the keys and didn't bring me the equipment but I was charge for it. It was really bad experience. I would never come to this location at all.

Rating:

5.0

Nothing, this location are the best! Thanks

Rating:

3.0

You just need a bigger sign for notification

Rating:

1.0

They have their ow individual pricing, I rented the box truck for 90 miles that is $0.79 x 90 = $71.10 + $20 10' Truck + $14 insurance + $1 environmental fee + taxes, came up to be $114.00 HOWEVER they charged $147.00 and I called corporate they said call the location, then I called the location and their answering service answered, and they said they would have the location call me and they never did, I run a business I don't have time to go there and complain, I don't care if it's $1 or $100 it's the principle of the matter, All in all they charge what ever they want, I will write a review on this location to lower their customer base.

Rating:

5.0

Jennie was great!

Rating:

5.0

We returned the truck and got a refund no one explained that to us but it was a pleasant surprise.

Rating:

5.0

Great customer service and highly recommended

Rating:

5.0

Top notch

Rating:

1.0

Was not easy to find. It was well out of my way to drop off the truck. The people were friendly, but it was a busy gas station and not enough staff to efficiently handle the customers.

Rating:

3.0

employee training needed...i rented a dolly but when I got to my location it was not in the truck. If I wasn't able to borrow one from the premises the job would have been a disaster. No optional supplies in truck. I could have used some blankets.

Rating:

1.0

Make sure to double check the amount of fuel the truck has and dont go based on what they tell u it has. They dont know how to calculate amount due after what was already charged. They were trying to over charge

Rating:

2.0

I let the person know that the U-Haul I rented drove extremely poorly and was extremely dangerous to drive. Not only We’re the mirrors stuck in a faulty position the suspension caused the steering to make the vehicle impossible to drive safely. People at this company really need to quality check their vehicles before renting them out to the consumers.

Rating:

1.0

Do not assist customer to hook and unhook trailer,trailer don't have a landing gear to raise it or lower

Rating:

3.0

It was a very unprofessional experience. I prefer a regular walk in office verses a gas station.

Rating:

5.0

Bigger sign. I past the place twice.

Rating:

3.0

A little faster service would be much appreciated. I had to wait and let several customers pay for their goods even though I was first in line.

Rating:

4.0

Make sure equipment is working

Rating:

1.0

U BOX MOVING UNITS MUY CARO MEJOR BAYAN CON EL AMIGO QUE LES PRESTE LA TRUCK GRATIS Y AL LE COMPRAN UN 12 DE MODELOS NOMAS SON $12.99 PLUX TAXES Y LEPAGAN EL GAS

Rating:

3.0

Good service but bad location due to traffic

Rating:

1.0

The sales attendant was very rude. Did not even bother to say hello or evn direct any conversation. Very rude

Rating:

3.0

have more parking space available at the receiving area.

Rating:

3.0

Attendant was trying to run the gas station and rent a u-haul so it took longer to check it out.

Rating:

3.0

The operator had a hard time getting the contract to print we wasted a whole hour not good .

Rating:

2.0

Finished pricing was not what was quoted. Unhappy patron

Rating:

1.0

They over charged me, then charged my card a unauthorized charge to my card for 36$ with no explanation, now i have to depute this with my bank and wait 72 hours with U HAUL about the over chargers. You call for information and they give you FALSE information and they end up charging you more money. I WILL NEVER use this again, horrible horrible horrible experience

Rating:

1.0

System was not working. I could not get any paperwork for the car and could not get insurance. I paid cash no receipt.... also was changed from the card... so far got changed twice without receipt

Rating:

1.0

Please check with pick up location first before you charge customer gasoline . Which mean your guys didn't has nation wide system. It cause customer very unhappy and inconvenience.

Rating:

5.0

Summer's here, good idea 2 repair the air conditioner

Rating:

1.0

Took my deposit money .

Rating:

1.0

The problem with this location is the location the truck was not easy to access people from the taco place were blocking the entry and exit I was not happy with my experience at all because this was the 3rd pick up place I went to the second place no one was even there I waited 1hr the phone customer service was terrible

Rating:

5.0

the best costumer service I have received at any uhal, the manager Hussain was very friendly and made my rent smooth and fast. I would definitely recommend this place for U-Hauls. 5 stars !

Rating:

3.0

The vehicle was clean but the gas gauge seem to be broken. The gentleman who rented us the truck told us we needed to fill the tank more. When we tried to fill the tank gas Spilled Out of the tank making us waste our money and gas. The vehicle was clean and swept out when we picked it up. The gentleman at the station also accused us of breaking the Front plastic bumper of the truck which we did not do. The owner of tried to get me to admit and I broke the Front plastic bumper of the so the owner tried to interrogate me hoping that I would admit to Breaking the plastic bumper on the truck. We are grateful for the rental but we will not consider this rental place again thank you.

Rating:

3.0

Only one person to run both store and rental portioned

Rating:

1.0

Rates crazy for local.

Rating:

5.0

I like the store

Rating:

1.0

They charge a plus day just because I drop the truck 20min late supposedly them..is ridiculous..n the Arabian guy was very rude n disrespectful with us .

Rating:

3.0

Make sure the mileage meter and gas gauge are verified in front of the customer. This particular dealer didn't do that, in turn there was a mileage discrepancy. I feel I was overcharged. It's not the principle factor, it's the point.

Rating:

2.0

Need more than one person handling uhaul and gas station duties.

Rating:

3.0

the truck was dirty the Box inside the box smell like rotten alcohol i gag it was nasty the truck was misfiring no power no gas mileage 8 miles per gallon and he was just so overrated and overpriced

Rating:

3.0

Could really not help us.

Rating:

3.0

One man show. The place was busy when I checked in so it was pretty much self service. Wasn't a big deal being a guy but for a woman it would have been difficult

Rating:

4.0

Everything good but parking lot very small to park or enter in to with a trailer.

Rating:

1.0

We showed up to pick up a 6x12 trailer. The clerk couldn't figure out how to add insurance to my order since I still needed to add that to the rental and he was almost going to just let me take it with zero coverage because he couldn't figure out how to use the computer. He asked if I was going to need it until 4, which is how long I estimated I would need it. When I told him I wasn't sure, he said it was ok, I had the trailer for 24 hours anyway. So I felt at ease. We finished signing the documents, and then he gave me my papers and waved us off...leaving us to latch the trailer onto our SUV in the pouring rain, with no assistance whatsoever. Later, at 4:30, they called me and began harassing me about why I hadn't returned the trailer yet, even though they told me I had a day's rental and I could return it "any time before 8:00 am tomorrow". They guy demanded to know when I was bring it back, and when I said I still needed it and I didn't know, He spat, "bring back tomorrow 8:00 a.m." and hung up on me. So I decided there was no way I would return it there.

Rating:

5.0

U-haul is the best.

Rating:

3.0

Location was very cramped had to go in just to figure out place to park

Rating:

1.0

Very very ghetto had no idea it's was at the valerian was not told

Rating:

3.0

Nice and fast process.

Rating:

1.0

Horrible customer service. Truck filled with roaches. Took way too to long to finally pick up the truck and to return. Horrible,horrible! Go somewhere else.