Customer Reviews for University Drive Self Storage
(U-Haul Neighborhood Dealer)

1,421 reviews

965 E University Dr   Tempe, AZ 85288
(On University just east of Rural - south side of street)

(480) 831-3075

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/11/2024: 12:00 pm - 6:00 pm

Services at this Location:

Contact Us

(480) 831-3075

965 E University Dr
Tempe, AZ 85288
(On University just east of Rural - south side of street)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/11/2024: 12:00 pm - 6:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Jim was excellent in his performance. Never a problem with his service.

BRADLEY HULTQUIST 
Rating:
5.0

Customer did not leave a comment.

Nathan Alfred 
Rating:
3.0

Customer did not leave a comment.

Andrew Hernandez 
Rating:
1.0

Customer did not leave a comment.

Makayla McKenna 
Rating:
3.0

The signage identifying the facility could be better. I drove past the first time, as did my ride.

Jerome Behm 
Rating:
5.0

Customer did not leave a comment.

Marie Taylor 
Rating:
5.0

The person in charge there was very rapid we drove up he came out took care of business and we were on our way in no time

Alfred Figueroa 
Rating:
5.0

Customer did not leave a comment.

Dora Begaye 
Rating:
3.0

Very small office

Michael Recato 
Rating:
2.0

Guy at the desk was rude. I had booked a truck and was trying todo the mobile check in in the parking lot. Nothing was loading and so I went inside and he said, I usually don’t help people but I guess I’ll do it this time. What kind of shit is that? Then when getting the keys he’s just groaning. Obviously he don’t wanna be there but it seems that he owns the storage unit cause he lives in the connected building. Just rude customer service and I’m upset I just spent over $100 on a rental from this guy.

Matthew Bowens 
Rating:
3.0

Customer did not leave a comment.

Gopal Murthy 
Rating:
4.0

While moving the dolly came off its post in the truck annd broke the seal, I was subsequently charged. Sucks but probably nothing I can do.

Jason whetstone 
Rating:
3.0

The guy working customer service wasn't very friendly. But overall a decent experience!

MiKayla Short 
Rating:
1.0

Need to give out the gate code and the truck code before u get there. We couldn’t get in out of the gate. No helpful signage. No light.

Joelle Park 
Rating:
3.0

Did not inform me in advance U-Haul would need to call two references since I was renting with out of state ID - even though my profile has rented out of state many times - terrible customer service via remote checkin - not the local pickup staff.

Jeffrey Biehl 
Rating:
5.0

It was a very good experience.

Heather Donovan 
Rating:
5.0

Customer did not leave a comment.

Patience Noakes 
Rating:
5.0

Customer did not leave a comment.

Shubhvarata Dutta 
Rating:
2.0

The initial online service was awesome but when I got to the location it was dirty trucks scratched and stuff and they did not allow me to rent the truck another day they said it was a hassle to call and move 2 people I couldn’t rent it another day and I needed it so yea not again at that location

Manuel soto 
Rating:
5.0

Customer did not leave a comment.

MARK HERMAN 
Rating:
3.0

The sales person wasn't too friendly and seemed annoyed when I asked "what if questions ", customer service was lacking on E University Dr.

Melisha Faith Beyal 
Rating:
5.0

Professional team. They firm and answered all the questions. I am happy with the experience for this location.

Orkan Kurtulus 
Rating:
5.0

All good.

Scott Burkholder 
Rating:
4.0

Customer did not leave a comment.

Gordon Dustan 
Rating:
5.0

Customer did not leave a comment.

David Turner 
Rating:
4.0

Customer did not leave a comment.

Marsha Spencer-Morgan 
Rating:
5.0

No improvements necessary. The process was easy, quick, no worries. Thank you!

Kurt Stelling 
Rating:
1.0

WOULD NEVER CHOOSE THIS PICK UP LOCATION AGAIN! The manager Jim is RUDE! THIS GUY DOES NOT HAVE ANY PATIENCE!

Ruiqi Wang 
Rating:
3.0

Customer did not leave a comment.

Mike Webb 
Rating:
5.0

The man working there was very nice, and very helpful to us. Thank you, Ari

Ari Lyman 
Rating:
4.0

Customer did not leave a comment.

Sten Olsen 
Rating:
5.0

Customer did not leave a comment.

Serenity Kosorok 
Rating:
3.0

Customer did not leave a comment.

Justin Hunter 
Rating:
5.0

Customer did not leave a comment.

Dalila Corigliano 
Rating:
4.0

The location had some kind of strange, fairly graphic religious sign in the window. It was more off-putting than anything

May Smith 
Rating:
5.0

Customer did not leave a comment.

Juan Rosas 
Rating:
5.0

Customer did not leave a comment.

Charles Suda 
Rating:
3.0

The employee at front desk was rude. UHaul wasn't very clean.

Akanksha Reddy Anthireddygari 
Rating:
4.0

The man at the counter was not at all friendly!

SUHAIL VALLOPILL Aboobacker Abdulrahm 
Rating:
2.0

It was a combination of problems with U-Haul. The first was the person running the U-Haul was terse and unfriendly during our pickup, responding to a question about rental insurance by repeating the contractual information verbatim. He also made the prospect of turning the vehicle in on Labor Day seem like a real hassle since they would be closed, and I would have to use the U-Haul mobile app to turn the vehicle in. Any mistakes would cost me. Great. So, naturally the U-Haul app crashed while I was uploading the photos, and when I tried to resume turning the vehicle in, the app had closed my return, leaving me unable to edit or add additional required photos. Finally, the employee emerged (even though I was told the location would be closed) and asked for the keys, while I was on the phone with a U-Haul representative to resolve the photos that were not submitted. I had to tell the employee to stop when he entered the van to drive away and explain to him that the U-Haul rep wanted me to conclude taking photos so they could be emailed. Another negative experience was being up-charged for going over the estimated milage, but not receiving any credit from U-Haul for bringing the vehicle back with more gas than the vehicle had when I first rented it. Really disappointed in my treatment by the employee, disappointed in the U-Haul app, and in the predatory up-charging for the milage.

Drew Sullivan 
Rating:
4.0

Customer did not leave a comment.

Sreechandra Redd Allala 
Rating:
1.0

The location does not support T-mobile or Mint connection service. Since you need the internet to be able to get the rental or return it, it is so in convenient.

Hadis Banafsheh 
Rating:
3.0

The employee at the location is so rude and it turns out that this is a common knowledge, where the place has the reputation of having an old rude employee!

Mohamed Hamza 
Rating:
1.0

Customer did not leave a comment.

Nabhan Fakrudin 
Rating:
5.0

Customer did not leave a comment.

Raja Vemuri 
Rating:
1.0

I got charged for damage that was not caused by me. That is not right. I need my money back. Please investigate and give me my money back. Thanks.

mark Amobi 
Rating:
5.0

Made so easy.

Michael Durham 
Rating:
1.0

The representative said he would watch for me and open the gate. He didn't .I also replaced the gas but was charged for gas. Not to mention I could tell he's not fond of darker complexions. I will never use this location again

HELEN HURRYMCDANIEL 
Rating:
3.0

The vendor was rude , also the app was not responding to the return process

Srihari Sambamoorthy 
Rating:
3.0

Old guy at front office was not pleasant

Odalis Garduno 
Rating:
1.0

Made a reservation online 8/4/23 for 8/5/23 10AM pickup for a cargo van at the 8162 S Priest Dr Tempe, AZ 85284 location. I received a call @ 7:30 AM on 8/5/23 saying there was no cargo van at this location so i was referred to another location: 965 E University Dr Tempe, 85288. Once i arrived at this location the guy wasn't friendly at all. He wanted to know how long i would be needing the van and i told him 4 hours and that the information was entered online. He then proceeded to asked how far i would be driving and i told him 25-30 miles but he wanted me to be precise for whatever reason. we ended up going 46 miles and when we returned this guy tells me that we were being charged for 95 miles at which point my wife and told him that was not correct and he proceeded to make the correction. My complaint is that no one tried to be at all accommodating to the fact that we were routed to a new location and on top of that were attempted to be charged double the mileage. I have used Uhaul numerous times and for he most part had a pretty good experience. For whatever it is worth it might be in your best interest to give the guy on the University location a talk regarding his behavior, my wife and feel it was unacceptable.

Ernest Givens Givens 
Rating:
2.0

Customer did not leave a comment.

Alexander Ortiz 
Rating:
3.0

The truck was in poor condition with window molding falling off.

andres bucci 
Rating:
5.0

Customer did not leave a comment.

Yusi Li 
Rating:
5.0

Customer did not leave a comment.

Parth Patel 
Rating:
3.0

Customer did not leave a comment.

Crystal Whigham 
Rating:
5.0

Customer did not leave a comment.

aaron johnson 
Rating:
5.0

I was charged extra 25$ cleaning fees for no reason, I had returned it as it was given to me

ROHAN Nayak 
Rating:
5.0

Nothing at all,, Everything was Great,,Thanks UHaul on university

Stanley Price 
Rating:
1.0

Customer did not leave a comment.

Siva sai vasista Kakarla 
Rating:
2.0

The owner was rude and unhelpful

Zach Hsu 
Rating:
1.0

Requesting a full refund

Kevin Jatin Vora 
Rating:
4.0

Customer did not leave a comment.

Logesh kumar Nallasivam 
Rating:
5.0

Been using you guys for 20 plus years. Many Many times. Thanks, your always great!

Justin Moore 
Rating:
3.0

The front desk assistant was not interested in communicating with us. He couldn’t answer questions in phrases and always replied in expressions and sounds which is kind of annoying. He is not really helping.

SRI SAI RAM CHAR TIRUMALASETTY 
Rating:
5.0

Great knowledgeable service. Puts customer first Very friendly, caring, and personable Clean facility. It's a pleasure to do business here

Robert Criteser 
Rating:
5.0

The ac if uhaul blew hot air! Unacceptable in tempe where it is around 110 degrees

Aditya Chavan 
Rating:
5.0

Customer did not leave a comment.

Daniel Cutler 
Rating:
4.0

The manager is rude.

Siva sai vasista Kakarla 
Rating:
5.0

Customer did not leave a comment.

Tzu-Cheng Tang 
Rating:
2.0

Check out process was far too long online

Kennedy Ravelo 
Rating:
4.0

The experience is actually pretty good, other than the app asking you to take all those pictures.

David Ackerman 
Rating:
1.0

Rude service. Equipment was worn out.

Brandon Martin 
Rating:
1.0

Customer did not leave a comment.

Lacey Mack 
Rating:
3.0

The online checking is cumbersome and counterintuitive. Confusing. This location is very difficult to see from the road. The site was challenging to drive in and pickup trailer. Customer service was quick, knowledgeable, and helpful. Not sure who is renting the storage units at this location but noticed a number of people that appeared to be living in or near the units.

JAMES ROE 
Rating:
5.0

The person in the counter is harsh

Siva sai vasista Kakarla 
Rating:
5.0

Excellent service and fast

Cirilo Diaz 
Rating:
1.0

Customer did not leave a comment.

Nathan Metzger 
Rating:
4.0

Customer did not leave a comment.

Joshua Garcia 
Rating:
5.0

Customer did not leave a comment.

PADMA RAO KANCHARANA 
Rating:
5.0

Customer did not leave a comment.

Ian Coleman 
Rating:
4.0

You sent the rental contract after I had taken and returned the truck. I didn't even get a copy until after you asked me to review your service. Maybe let customers actually see the agreement? This looks like a positive review based on the score. It's not. I rated this place above average because it was better than my previous experiences with your service. I would not recommend the service and I would use a competitor next time.

Dean Harmon 
Rating:
5.0

Customer did not leave a comment.

Alannah Martin 
Rating:
5.0

The owner of this location was incredible! He was very knowledgeable and helpful and kind. Great place to rent from.

Brittany Hardy 
Rating:
3.0

No improvements are needed.

Gary Butler 
Rating:
3.0

Customer did not leave a comment.

Ryan Meneses 
Rating:
5.0

Drop off was easy

Chad Schleicher 
Rating:
5.0

Customer did not leave a comment.

Sidharth Dinesh 
Rating:
4.0

Customer did not leave a comment.

Laura Cooper 
Rating:
2.0

I don't typically like writing bad reviews, & I'll simply stop going to that business, but since I like the U-Haul brand & want to keep using them, something needed to be mentioned. Overall, the truck ran fine & the renting process the U-Haul was efficient. However, the gentleman who helped me (who I believe is the manager of the location) was very off-putting. I came in to the office to finalize the transaction: ID, card info, etc., the normal process. Near the end of the transaction, I asked a very simple question to the following statement: "Please sign your name in the box below." I prompted him to affirm what he needed, "Did you mean my name or my signature?" He condescendingly said, "It's the same thing." At this point, I could put together who I was dealing with. Once I finished moving, I preemptively brought my own push broom from home because I knew he was going to have an issue with the truck in some facet when I brought it back. I actually arrived earlier than the allocated time that I blocked. When I walked into the office, he was speaking with another customer who I could tell didn't speak the greatest English & didn't know what he was doing. I tried to help him with understanding the process since this wasn't the first time I have rented a U-Haul. I was stopped by the same man from the morning who told me, "Sorry this isn't your transaction, it has private information." I don't know what else I expected. Let alone, I was standing back a considerable distance so even if I was trying to commit any sort of fraud, I wouldn't be able to because what was I going to see? The customer apologized for his lack of understanding & even told him that his English wasn't very good. Then came my return. As I previously stated I brought my push broom because even though I had swept a couple times already, someone of this nature always finds an issue. I was closed inside the office with another person who I had already mentioned "I'm probably not coming back to this location in all honesty. The guy is very condescending." The employee steps back in to pull me out of the office. Low & behold he had an issue with the debris. I work with dirt & debris all day as I have my own landscaping business, so I get clean up is the hardest part. I told him preemptively, before stepping out of the office that "I brought my broom 'cause I know the truck is still a little dirty, just let me know if you need me to clean it out some more." He prompts me with, "Yeah, it's more than 'a little dirty'." I say to him irritably, "I know, that's why I said I brought my broom." He finalizes his inspection of the truck while I'm cleaning out the back, where everything was in same condition. I even left more gas in the tank than I began with as a 'thank you for letting me use the truck'. Safe to say I regret doing that now. I like to think I'm a fair individual & maybe I just caught him on a bad day. But this is no way to run a profitable business, let alone a business at all. I would've left a one-star review if I didn't want to keep going with the U-Haul brand service was just that bad. Safe to say I'm going to drive the extra 10-15 minutes to Mesa so I don't have to use this office again.

Christian Moreland 
Rating:
3.0

Customer did not leave a comment.

John Lundgren 
Rating:
5.0

Customer did not leave a comment.

Richard A Ferrell 
Rating:
5.0

We rented a van and it was awesome!

Aimee La Fleur 
Rating:
5.0

Customer did not leave a comment.

AISHA MARTIN 
Rating:
3.0

I’m want to know why the attendant took my photo?

EDWARD SAUNDERS 
Rating:
4.0

Customer did not leave a comment.

Veronica Alvarado 
Rating:
5.0

Reserved online, fairly easy process to pick up. Location is convenient.

Kimberly Shaffer 
Rating:
5.0

Customer did not leave a comment.

Susan Christofferson 
Rating:
5.0

Great service. Great pick up and drop experience.

Atharva Wani 
Rating:
2.0

The Truck was rented with the Empty gas tank, dirty cabin and bad suspension. Not a pleasant experience.

Volha Panco 
Rating:
5.0

Yes All good with the storage

Julia McMurran  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

haley kirkpatrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yang Song  |  Overall Experience 
Rating:
5.0

I had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage

hilary sutter  |  Overall Experience 
Rating:
5.0

I'm not very pleased at all.

Edward Holden  |  Overall Experience 
Rating:
3.0

Everything was pretty average.

Edmund Dong  |  Reservation 
Rating:
4.0

Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.

terryAnn Bell  |  Reservation 
Rating:
4.0

Fine

Marnie Bryan  |  Reservation 
Rating:
4.0

Staff was very friendly and efficient during our check in process and truck rental process.

Victor Wilkerson  |  Reservation 
Rating:
4.0

The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn’t. Maybe add some light too.

Madeline Saunders  |  Reservation 
Rating:
4.0

The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.

Kourtney Fiorucci  |  Reservation 
Rating:
3.0

I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.

Meredith Brezovsky  |  Reservation 
Rating:
5.0

Good service so far! No complaints. We shall give it time.

Kenneth Fuller  |  Reservation 
Rating:
4.0

There could possibly be a bit more lighting inside the unit

Saif Jan  |  Reservation 
Rating:
5.0

Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.

Joseph Holohan  |  Reservation 
Rating:
3.0

Quick and easy

Malachi Wilkins  |  Reservation 
Rating:
2.0

Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.

jonborah brainich  |  Reservation 
Rating:
1.0

I was unable to get the website to work and therefore never rented a storage unit.

Isabel Ranney  |  Reservation 
Rating:
3.0

Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.

Brittany Karlik  |  Reservation 
Rating:
3.0

It was okay.

Natalie Cortez  |  Reservation 
Rating:
4.0

Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.

Csaba Jevtic-Somlai  |  Reservation 
Rating:
5.0

Good experience! Very knowledgeable staff! Definitely recommend

ANDRE ESCALANTE  |  Reservation 
Rating:
5.0

Great experience

DEION GUIGNARD  |  Reservation 
Rating:
5.0

Flawless Sevice when you deal with the people. Online ordering needs repair work.

DEION GUIGNARD  |  Reservation 
Rating:
5.0

Tried ordering online several times but would get ‘error, please go to dashboard to complete.’ I did several times but it would never complete. Then i get several charges of $6.95 on my credit card.

DEION GUIGNARD  |  Reservation 
Rating:
3.0

I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.

Zaynab ameen  |  Reservation 
Rating:
5.0

Very clean and nice facility. Staff was excellent and helpful

Jill Mceldowney  |  Reservation 
Rating:
5.0

Great service and clean units

Mark Block  |  Reservation 
Rating:
4.0

Ok

Pin Jie Tee  |  Reservation 
Rating:
4.0

Room is great, but no lighting inside.

Rachel Ding  |  Reservation 
Rating:
3.0

After I finished renting online, I got a message saying A lock is inside the room. But it’s not ture. I understand that I need to use my own lock, but please don’t send the message to mislead people.

Qingyun Chen  |  Reservation 
Rating:
5.0

Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.

Wen Zhang  |  Reservation 
Rating:
5.0

Wish I had known about this place 3 years ago.

Tirzah Nelson  |  Reservation 
Rating:
1.0

Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!

Shona Namie  |  Reservation 
Rating:
3.0

Service was good.

Christopher Reid  |  Reservation 
Rating:
3.0

Office wreaked of cigarette smoke, other than that everything was fine.

Chemyla Hardy  |  Reservation 
Rating:
5.0

Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.

Lauren Miller  |  Reservation 
Rating:
4.0

Very easy reservation process and awesome communication skills as well.

Elizabeth Harris  |  Reservation 
Rating:
5.0

Great location, and helpful staff.

Wenbo Chang  |  Reservation 
Rating:
4.0

Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.

Robin Vise  |  Reservation 
Rating:
5.0

The staff was very kind!!

Jose Acuna  |  Reservation 
Rating:
1.0

When you see people living in the storage units, had to walk by a guy naked changing, it’s an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.

bradly lee gaulke  |  Overall Experience 
Rating:
1.0

I lost my stuffs.

Fanghao Li  |  Overall Experience 
Rating:
5.0

We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.

Andrea Flores  |  Reservation 
Rating:
3.0

Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.

Monserrate Velazquez  |  Overall Experience 
Rating:
5.0

Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.

JOHN DONATUCCI  |  Overall Experience 
Rating:
5.0

THANK YOU !

Tama Herrick  |  Overall Experience 
Rating:
4.0

The people hanging out in the back units don’t help the image of the business.

Michael Binkley  |  Overall Experience 
Rating:
5.0

Everything was good

Loren Fiedler  |  Reservation 
Rating:
2.0

I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.

Maya Galvan  |  Overall Experience 
Rating:
3.0

This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit

Latasha Thoms  |  Overall Experience 
Rating:
4.0

Clean unit and easy to get to. Great location from my home.

Lucy Graf  |  Reservation 
Rating:
2.0

property appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.

Michael Schlebecker  |  First Impressions 
Rating:
3.0

Good

Lacie Morgan  |  First Impressions 
Rating:
3.0

The entire process was OK. I have no negative or positive comments.

KENNETH ONO  |  First Impressions 
Rating:
5.0

Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.

JOHN SULLIVAN  |  First Impressions 
Rating:
4.0

Very welcoming place, friendly staff.

AISHA MARTIN  |  First Impressions 
Rating:
4.0

Good value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit

THEODORE BOHN  |  First Impressions 
Rating:
5.0

I was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.

PATRICK BANES  |  First Impressions 
Rating:
5.0

The staff was friendly and courteous. Got me through the process quickly.

CHARLES MAYPER  |  First Impressions 
Rating:
1.0

I reserved the unit online being told that o would receive the first month free only to find this facility does not honor that promotion.

Privacy Request  |  First Impressions 
Rating:
3.0

Was very satisfied. Clean grounds. Helpful staff.

Privacy Request  |  First Impressions 
Rating:
2.0

Average customer service

Privacy Request  |  First Impressions 
Rating:
5.0

The man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.

KAELYN SOLOMON  |  First Impressions 
Rating:
5.0

The space was clean and free of any visible bugs, leaks, or other issues. The staff was polite. No complaints at all.

Privacy Request  |  First Impressions 
Rating:
3.0

This location was not as nice as expected from the website. But it was close and convenient for our move.

MARLEN SILVERII  |  First Impressions 
Rating:
3.0

the gentleman there has provided me good service. The woman who answered when I called to confirm my cancelation was unbelievably rude.

Privacy Request  |  First Impressions 
Rating:
3.0

never used self storage before, I feel secure about leaving my stuff there for 2 months

LAURA PULONE  |  First Impressions 
Rating:
3.0

Very nice people occupying the office and very helpful

Privacy Request  |  First Impressions 
Rating:
4.0

Good service overall.

Privacy Request  |  First Impressions 
Rating:
4.0

Overall, I received a great experience through University Drive Self Storage.

Privacy Request  |  First Impressions 
Rating:
3.0

Storage units could be a little bit more secure. The latch mechanism seems a little bit flimsy. The staff seemed friendly and the place seems relatively secure all around though.

Privacy Request  |  First Impressions 
Rating:
5.0

Great location! Great price!

Privacy Request  |  First Impressions 
Rating:
5.0

it is really good

Privacy Request  |  First Impressions 
Rating:
4.0

Customer service was excellent and the unit was accessible. My one complaint is that I was not sent any instructions when I rented the unit and had to call the facility to ask how to check/move in.

Privacy Request  |  First Impressions 
Rating:
3.0

Accommodating to all my needs and answered all my questions.

Privacy Request  |  First Impressions 
Rating:
4.0

They were very helpful and explained everything thoroughly.

Privacy Request  |  First Impressions 
Rating:
4.0

good

Privacy Request  |  First Impressions 
Rating:
1.0

I went with another facility because when I called with a few questions it was clear that the man I spoke to had no time for me!

Privacy Request  |  First Impressions 
Rating:
4.0

After re-evaluating the space we needed, we decided to get a bigger unit and cancel this reservation. Was able to call facility and cancel on the spot. Friendly receptionist

Privacy Request  |  First Impressions 
Rating:
3.0

Fit my needs and was as advertised. Nothing in particular in terms of positive or negative.

Privacy Request  |  First Impressions 
Rating:
3.0

We accidentally reserved two units. We did not use the second one

Privacy Request  |  First Impressions 
Rating:
3.0

We were able to move in earlier than expected. It was fast and easy.

Privacy Request  |  First Impressions 
Rating:
5.0

Great experience, very helpful and knowledgeable site manager. Reasonable prices, pickup truck did job, ran well. Would recommend to others. Good location for ASU students, reasonable prices.

Privacy Request  |  First Impressions 
Rating:
2.0

old storage unit. no visible security cameras. homeless people in the area.

Privacy Request  |  First Impressions 
Rating:
5.0

The man at the desk was extremely helpful and nice. The storage unit was clean and easy to get to.

Privacy Request  |  First Impressions 
Rating:
3.0

the facility is good and serves my need. i am satisfied.

Privacy Request  |  First Impressions 
Rating:
4.0

They accommodated my son being late picking up the truck a promptly e mailed me an invoice with a small refund.

Privacy Request  |  First Impressions 
Rating:
3.0

Decided did not need storage unit - wanted small one with climate control

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly and helpful staff.

Privacy Request  |  First Impressions 
Rating:
3.0

The staff was very helpful, the locker was clean. The facility is a bit old and a little shop worn, but perfectly fine for the needs we have.

Privacy Request  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Facility was clean and well lit. Very happy with everything.

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly, quick, and helpful.

Privacy Request  |  First Impressions 
Rating:
5.0

clean, good customer service.

Privacy Request  |  First Impressions 
Rating:
4.0

The attendant was very nice and knew what was needed for move in paperwork.

Privacy Request  |  First Impressions 
Rating:
4.0

Easy access, no confusing.

Privacy Request  |  First Impressions 
Rating:
3.0

Nice staff and very confusing layout

Privacy Request  |  First Impressions 
Rating:
5.0

Second time I`ve used this place for my moving needs. Excellent customer service, always reliable, and everything is always smooth! I will always recommend this place! Thanks

Privacy Request  |  First Impressions 
Rating:
3.0

The front desk staff were not very friendly. The facility was sufficient and well maintained for storage.

Privacy Request  |  First Impressions 
Rating:
5.0

Super accommodating and helpful. Made sure I got all the refunds I was supposed to get, even going above and beyond to call me after I had left to double check everything. Awesome!

Privacy Request  |  First Impressions 
Rating:
5.0

I would recommend this storage facility. It is across from the ASU campus and was very convenient to leave the U-haul at the storage site when finished unloading.

Privacy Request  |  First Impressions 
Rating:
5.0

Everything went as planned!

Privacy Request  |  First Impressions 
Rating:
4.0

I like the storage facility. I don`t like the reservation service

Privacy Request  |  First Impressions 
Rating:
4.0

Proprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.

MARC MAHAFFEY  |  First Impressions 
Rating:
5.0

Excellent staff friendly and helpful.

Privacy Request  |  First Impressions 
Rating:
4.0

The staff was very helpful and relaxed after our reservation was made. I feel comfortable that our unit will be safe. In the future, I will consider renting a storage unit from this location again.

Privacy Request  |  First Impressions 
Rating:
5.0

The manager Charles was extremely knowledgeable and helpful. Move in was smooth and the storage unit was easily accessible and the perfect size.

Privacy Request  |  First Impressions 
Rating:
4.0

The site was clean and as advertised. No problems.

Privacy Request  |  First Impressions 
Rating:
3.0

Everything was as expected, no trouble moving in. Charles was very helpful and friendly!

Privacy Request  |  First Impressions 
Rating:
3.0

Order was accidentally placed twice. Only moved in once, but they cancelled double order with ease.

Privacy Request  |  First Impressions 
Rating:
3.0

Great service. Easy, fast and affordable. The unit is what you expect, the only thing I would really want is a little more lighting inside the interior units.

Privacy Request  |  First Impressions 
Rating:
5.0

Everything went well!

Privacy Request  |  First Impressions 
Rating:
3.0

The unis was not located as I had interpreted and was unusable to me. The tendant was very friendly.

Privacy Request  |  First Impressions 
Rating:
2.0

The person working the front was friendly and helpful. Unfortunately, the unit was not what i was expecting. The door when closed has a 1-2 inch gap at the top.

Privacy Request  |  First Impressions 
Rating:
3.0

It was good move. I wish there was light inside the storage itself.

Privacy Request  |  First Impressions 
Rating:
5.0

Very nice, helpful service Thank you!

CYNTHIA FABIAN  |  First Impressions 
Rating:
3.0

Service was ok

Privacy Request  |  First Impressions 
Rating:
3.0

As expected

Privacy Request  |  First Impressions 
Rating:
5.0

i decided to go with another facility with climate-controlled units. your customer service rep i spoke with both times over the phone was very helpful.

Privacy Request  |  First Impressions 
Rating:
3.0

The storage is nice and convenient. However I am concerned about some additional charges to my account.

Privacy Request  |  First Impressions 
Rating:
3.0

We were pleased with the quick sign in and ease of accessibility to the storage unit.

Privacy Request  |  First Impressions 
Rating:
3.0

Did not end up using the storage space. Was very helpful when I called initially and when I called to cancel. Booking online was very easy and helpful

Privacy Request  |  First Impressions 
Rating:
3.0

Dark in the storage unit. But nice staff. Very helpful

Privacy Request  |  First Impressions 
Rating:
4.0

I definitely love the service and how the storage is just about the right size. The only thing I would suggest is to have air conditioning because it can get really hot!

Privacy Request  |  First Impressions 
Rating:
4.0

The service is pretty good, and the storage room is even bigger that i expect!

Privacy Request  |  First Impressions 
Rating:
5.0

Unit was clean, easily accessible, and even was well lit when I arrived in the evening. The staff was very helpful and kind.

Privacy Request  |  First Impressions 
Rating:
4.0

Very nice staff very helpful. The price was very good. Really like the place

Privacy Request  |  First Impressions 
Rating:
5.0

I will continue to use this facility for as long as I need to store items. Their customer service was great!

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

Back
To Top