Customer Reviews for U-Haul of Van Nuys

6,574 reviews

7610 Van Nuys Bl   Van Nuys, CA 91405
(& Saticoy, Limited on-site customer parking. Park and ride 1/2 block away.)

(818) 786-6400

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(818) 786-6400

7610 Van Nuys Bl
Van Nuys, CA 91405
(& Saticoy, Limited on-site customer parking. Park and ride 1/2 block away.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jose Henriquez 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MISITA 
Rating:
3.0

Tall guy who helped get me setup is always friendly and great to work with.

william euell 
Rating:
5.0

Great service!

Ricardo Gonzalez 
Rating:
5.0

Very good

Alexander Andrade 
Rating:
5.0

The representative who helped me rent the Uhaul truck when I came in was amazing. She was very friendly and helpful.

Maksim Nozdrunov 
Rating:
4.0

Customer did not leave a comment.

MYNOR AGUILAR 
Rating:
5.0

Great service! I love the pickup trucks. Thank you!

Tiffany McLane 
Rating:
4.0

Good service

Phillip Delgado 
Rating:
5.0

Uhaul helps me be able to complete grocery haul and deliver good boxes for the elderly ! Thank you Uhaul !!

NICOLE RILEY 
Rating:
5.0

Uhaul helps me haul Grocery hauls and deliver food boxes to the elderly! Thank you Uhaul !!

Nicole Riley 
Rating:
5.0

Uhaul is my only 24/7 Truck Share service that I can trust !

Nicole Riley 
Rating:
5.0

Equipment ! Always accessible ..

Nicole Riley 
Rating:
5.0

Customer did not leave a comment.

Matthew Monge 
Rating:
1.0

They charged me an 800 cleaning fee. That is outrageous

Karen Agnes 
Rating:
5.0

Customer did not leave a comment.

ANDREW SCIARRA 
Rating:
5.0

Customer did not leave a comment.

Jorge Castilloalmaguer 
Rating:
4.0

Customer did not leave a comment.

VAGARSHAK MAFYAN 
Rating:
5.0

Customer did not leave a comment.

Angel Cotton 
Rating:
3.0

Have clerk show you around the vehicle. No pad provided as ordered.

Elin Bradley 
Rating:
1.0

Actually explain anything about what they're renting and maybe even install things correctly. All in all, I will never ever go to uhaul again. It would be cheaper to pay someone to move everything for me.

ashley skurdal 
Rating:
5.0

Customer did not leave a comment.

MAURICIO CONTRERAS 
Rating:
5.0

Customer did not leave a comment.

Lee Lavery 
Rating:
5.0

Easy online reservation and pickup.

GUSTAVO PONCE 
Rating:
5.0

Best location

Arman Khachatryan 
Rating:
5.0

Just keep doing what you’re doing works for me

Guadalupe Patino 
Rating:
5.0

Excellent! Terrific! My first time ever with them and all was worth it, jesuschrist...is Lord! (:

Salvador Garcia 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Prudencio 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MISITA 
Rating:
5.0

Everything was very smooth and professional. Thank You again

ALEXANDER MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Dwight Schmidt 
Rating:
5.0

The staff are really friendly and helpful at U-Haul of Van Nuys. They are also very thorough and make sure everything is in order. I left a couple personal keys attached to the truck keys when I returned it. I returned a couple hours later and the truck had already been dispatched but she had seem them and set them aside with my rental info to contact me to let me know she had them.

WILLIAM LONGSTAFF 
Rating:
4.0

Customer did not leave a comment.

Charline Nacion 
Rating:
5.0

My customer service rep was excellent! She was prompt, professional, helpful, and friendly. She made my rental process easy. Thank you!

MALCOLM ARNOLD 
Rating:
5.0

Customer did not leave a comment.

Darryl Lee Markowski 
Rating:
3.0

Truck from inside was dirty.

David Garcia 
Rating:
5.0

Customer did not leave a comment.

Luis Mata 
Rating:
5.0

Figure out how to lock the trailer to the hitch. It’s very easy to steal if one wanted to, and according to U-Hal person I spoke too, the insurance doesn’t cover theft of the trailer.

Dannel Arnold 
Rating:
5.0

Good service

CHRISTOPHER MILLER 
Rating:
5.0

Thanks a ton!!

Mihail Falkov 
Rating:
4.0

Amber was amazing! Super helpful and friendly.

Alesha Haase 
Rating:
5.0

everything is excellent

omar lopez 
Rating:
5.0

Very bad the employee who took care of me when I returned the Van

EDUARDO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

joel smollett 
Rating:
5.0

Customer did not leave a comment.

ARMEN SHAHNAZARYAN 
Rating:
5.0

Customer did not leave a comment.

Vardan Chaglasyan 
Rating:
4.0

Lo mejor seria tener un servicio en millas ilimitadas por un día a un buen.precio razonable como 30.

Carlos Adrian Fraboso 
Rating:
5.0

Location People Work 5 Star

Armen Mirzakhanyan 
Rating:
1.0

We reserved at a different location initially but it didn’t have the truck there. The worker was very kind and helped us find a nearby truck but it was very unprofessional by U-Haul. I will not be renting here again.

Aleesha Perez 
Rating:
4.0

Short staffed in the morning. Busy place. But the 2 employees that waited on me where great. And knew their job's.

ERIK MARKUS 
Rating:
5.0

Customer did not leave a comment.

Carlos Martinez 
Rating:
5.0

Customer did not leave a comment.

Asatur Mnatsakanyan 
Rating:
5.0

Customer did not leave a comment.

Lorena Sanchez 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Mejia 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MISITA 
Rating:
5.0

Customer did not leave a comment.

Louis Desousa 
Rating:
5.0

Customer did not leave a comment.

Dorothy Semakula 
Rating:
5.0

Nothing everything is super 👌

Edwin Brizuela 
Rating:
5.0

Customer did not leave a comment.

Pedro Ramirez 
Rating:
5.0

eveting good

Ramon Prudencio 
Rating:
5.0

They went out of their way to help me when I showed up at the wrong location. Amazing team!

eric Stevens 
Rating:
5.0

Customer did not leave a comment.

Chris Victorine 
Rating:
2.0

I want to make clear that the gentleman who helped me at the Van Nuys location on 1/6/24 was fantastic. He was attentive, efficient, and very friendly. Please look him up, I want to make sure he is told my comments. My issue is that, this Van Nuys location is plagued with thieves who steal the gas from the UHaul trucks every night. The first '20 truck that I was given, the paperwork said the gas tank was half full. But when I started the truck, the gas gauge showed empty. I grabbed the UHaul employee and let him know. He found a second truck for me, but when I started the engine, same thing. It was supposed to be a quarter full. I felt really bad for the UHaul guy helping me. He was so apologetic. He explained that they have an ongoing issue with gas being siphoned/stolen from their trucks. I felt so sorry that he had to work in these conditions. How often do the UHaul customers take their frustrations out on him and his team? Often, I'm sure. Even though this is a consequence of UHaul the company not protecting their employees and the company's trucks. Invest in proper security. Anyway, the employee who helped me was fantastic; he got me in another truck. It of course was also on empty; so drove it up the road to the 7/11 and put some gas in it. I tip my hat to the guy who helped me; he was calm and graceful in what I can only imagine is such a vexing work environment. I say the same thanks and offer of acknowledgement to the woman who helped me when I returned the UHaul truck in the evening of 1/17/24. She was incredibly helpful. When I explained the gas situation/issue with her (a separate issue was that, no matter how much gas I put in the truck, the gauge always showed as empty. No gas was leaking from it, so ultimately, I concluded the gauge must have been broken from gas being stolen from it so often). The woman who helped me on the rental return was equally fantastic. Super helpful; she got me out of there fast, and she was very sympathetic to the challenges I faced, and she provided a few credits to make up for the hassle I had to deal with. Both on pickup and return, the customer service was fantastic. My two-star review is solely around UHaul the company and how they are not protecting their trucks and employees.

MATTHEW DUGGAN 
Rating:
5.0

The guys who work here were very helpful and very nice ! 10/10

Samantha Aleman 
Rating:
5.0

Everything was top notch service. Steven was extremely knowledgeable, awesomely kind and very professional. A 5 star service! Highly recommended!

Adrian Popa 
Rating:
4.0

The staff at this location are exemplary, but I would suggest reserving at a different location only due yo location mainly seems more for receiving and shipping purposes

Nathan Hernandez 
Rating:
2.0

phone service was good for reserving a truck - although they failed to mention cost of insurance and the possibility of using volunteer movers who are on the premises and available for moving furniture. When I asked about movers, I was told a moving company would be contacted at 85$ per hour. The bigger issue was- When I was given a pick- up truck there was no mention of straps needed to hold down the items to keep them from falling out of the truck when driving .This thwarted my efforts to transport all of my items and had to leave several pieces behind to avoid a possibly dangerous situation on the road. Those straps should be mandatory when renting a pick-up. Now I must find a way to tranport the rest of the furniture that was left behind.

Lenora May 
Rating:
5.0

Customer did not leave a comment.

Zack Myers 
Rating:
5.0

Customer did not leave a comment.

MANUEL SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Fernando Contreras 
Rating:
5.0

Customer did not leave a comment.

Brian Reeves 
Rating:
5.0

Customer did not leave a comment.

Martiza Ramirez 
Rating:
5.0

Employees of U-Haul are very knowledgeable

Shawn Claycamp 
Rating:
5.0

No comment great service

Andres Diaz 
Rating:
5.0

Customer did not leave a comment.

richard laborico 
Rating:
5.0

Customer did not leave a comment.

Carlos Martinez 
Rating:
5.0

The gentleman who was helping me was a nice person and friendly.

Victor Pleitez 
Rating:
5.0

Customer did not leave a comment.

REGINE SANMIGUEL 
Rating:
5.0

Everyone they're so kind and courteous very professional and helpful always with a smile thank you U-Haul Happy New Year!

Bernice Boochee 
Rating:
5.0

Customer did not leave a comment.

ELMER GUARDADO 
Rating:
5.0

Customer did not leave a comment.

HARUTYUN SAHAKYAN 
Rating:
5.0

Customer did not leave a comment.

GREGORIO ESCOBEDO 
Rating:
5.0

Super efficient group.

Mark Brown 
Rating:
4.0

Customer did not leave a comment.

ANA RODRIGUEZARROYO 
Rating:
3.0

Customer did not leave a comment.

Ben Siegler 
Rating:
5.0

Friendly staff

Michael Mossholder 
Rating:
2.0

Customer did not leave a comment.

Ron Hardy 
Rating:
5.0

Customer did not leave a comment.

Irene Chigulia 
Rating:
5.0

Customer did not leave a comment.

James Riepel 
Rating:
5.0

I can think of absolutely nothing you can do to improve for the next customer! This was the best U-Haul experience I have EVER had, including any other seamless ones... it was even better than those! Mainly due to the worker you have there (black guy; was running the front desk during my rental time). Give... Him... A Raise! You've truly got an incredible person working there, which I know is hard to find. Good for you. (Good for me. Good for all of us!) Thanks. Best Location Yet!!

TIFFANY LOCKETT 
Rating:
5.0

Customer did not leave a comment.

Brian Lee 
Rating:
5.0

Great experience, great customer service. Highly recommend

Kerin Berger 
Rating:
5.0

Customer did not leave a comment.

william euell 
Rating:
5.0

Was nice customer service

DEEPAK SHARMA 
Rating:
5.0

Customer did not leave a comment.

LEONARD BARRETT 
Rating:
5.0

Customer did not leave a comment.

LATOSHA RENEE BROOKS 
Rating:
5.0

Hopefully you have on record who assisted me, cause he was one of the best customer experiences I've had. And not just with me, I watched him deal wirh another party as well and was like wow he's good

PATRICK CAIN 
Rating:
5.0

Customer did not leave a comment.

EMIN GRIGORYAN 
Rating:
5.0

Always fast service

DENIS FRANCOALFARO 
Rating:
4.0

Have used this location several times and will continue

COREY WILSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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