Customer Reviews for U-Haul of Torrance

7,005 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

David does a great job running this location. Always my first choice.

Taylor Nielson 
Rating:
5.0

None

ali heidary 
Rating:
5.0

Customer did not leave a comment.

cesar rincon 
Rating:
5.0

Customer did not leave a comment.

jose mendez 
Rating:
5.0

Quick and painless

Vincent Viray 
Rating:
5.0

The workers there were excellent and respectful and helpful. I would definitely recommend.

Rolando Mendoza 
Rating:
5.0

Customer did not leave a comment.

JOHN LOCANO 
Rating:
5.0

Easy peasy

Melinda Hurst 
Rating:
4.0

Customer did not leave a comment.

Aaron Falk 
Rating:
5.0

Customer did not leave a comment.

Elliot Profitt 
Rating:
5.0

Customer did not leave a comment.

Gerald Neureither 
Rating:
5.0

All of thebservice reps at this location are fantastic. This is my 2nd installation and I refuse to go to another location! Thank you very much for your professionalism and kindness.

April Porter 
Rating:
5.0

Customer did not leave a comment.

Richard Sittel 
Rating:
5.0

Customer did not leave a comment.

Walid Nasr 
Rating:
5.0

The older dude working the cash register was super helpful even with a lot of customers

tommy werner 
Rating:
5.0

Very good customer service. I've used this location many times in the past and they are always friendly and efficient.

Lawrence Heyert 
Rating:
5.0

Customer did not leave a comment.

JAMAL ALSHAMARI 
Rating:
5.0

Customer did not leave a comment.

Teddy Jones 
Rating:
4.0

Service staff were very polite and knowledgeable. Trailer towed well. Uhaul should add crank tongue lifts to all trailers, very difficult to unhitch for 1 person

robert russell 
Rating:
4.0

I was on the road for over 8 hours and at the last 30 miles before arriving at my destination the Car Trailer had a complete blowout on the passenger front tire. It startled the hell out of me because my $100 Thousand Dollar Corvette was on the trailer. It took 1.5 hours for a a repair man to arrive and repair the blowout. His work was exceptional to say the least. But it put me behind schedule by over 2 hours. UHAUL equipment is not properly serviced as it should be and the customers take it in the rear at the end because of poor maintenance procedure's.

Paul Smith 
Rating:
5.0

Customer did not leave a comment.

Susan Robinson 
Rating:
5.0

Everything went smooth and easy.

Douglas Pinheiro 
Rating:
5.0

Uhaul comes through again with nice reservation process and excellent assistance with trailer hookup and moving supplies.

Pascal Finkenbeiner 
Rating:
5.0

Fast and excellent service!

Jeanne Villaruz 
Rating:
5.0

Trailer was excellent! Easy pull to our destination.

STEVEN MOE 
Rating:
5.0

Customer did not leave a comment.

Javiar Perez 
Rating:
5.0

Customer did not leave a comment.

David Hughes 
Rating:
5.0

Customer did not leave a comment.

DOMINGO BAWE 
Rating:
5.0

Customer did not leave a comment.

Stan Defilippi 
Rating:
5.0

Customer did not leave a comment.

Bernardo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

nancy maggio 
Rating:
5.0

We had a horrible experience with the 15" foot truck we rented. The trailer door on our last run got messed up as we were about to close it after filling it up entirely. The steel wires on the truck the help the door coil up got tangled, I had to call for assistance which took over 2 hours. I had to call off of work because I had a loaded truck with no way of closing and locking it. The guy came and had no way of fixing it besides cutting the wires so the door would shut. Which ment I had to have someone holding this 300+ pound steel door open while we unloaded this fully loaded truck.

CARLA LIRA 
Rating:
5.0

Excellent service

Cecilia Munson 
Rating:
5.0

Customer did not leave a comment.

John Balladares 
Rating:
5.0

I use the service from the PCH & Hawthorne location several times a year. Its Top Notch.

ALDO ACCINELLI 
Rating:
5.0

These guys are the best!

JOHN KANUIT 
Rating:
5.0

Customer did not leave a comment.

Robert Fenster 
Rating:
4.0

Customer did not leave a comment.

Richard Ceman 
Rating:
5.0

Customer did not leave a comment.

STEVE MARY SQUIRES 
Rating:
3.0

There was nowhere to park personal vehicle

Marcus Brady Jr 
Rating:
5.0

The person guiding to the drop off seemed to not care whatsoever but the person checking us in was great and fast and flexible.

Mark Kuroda 
Rating:
5.0

Customer did not leave a comment.

Ramona See 
Rating:
5.0

Customer did not leave a comment.

Kevin Takamiya 
Rating:
3.0

speed up check out

gerald irwin drury 
Rating:
5.0

Make sure that you are giving the correct information. In Torrance CA I rented a utility dolly and a furniture dolly ONE WAY. I was told that I could return the rented equipment when I arrived at my destination in Minnesota. When I tried to return the rented equipment to a U-HAUL facility in Minnesota, the manager refused to accept it and told me I would have to drive 20 miles down the road to the U-HAUL facility where my U-box was stored. This manager complained that people from all over the country were being wrongly instructed that they could return rented equipment at any facility that was convenient.

Patrick Driscoll 
Rating:
5.0

Excellent customer service. The check in process was fast and efficient.

Tracy Hattingh 
Rating:
5.0

Gentleman at the Torrance store was very nice! I wasn’t expecting much service since we rented on a Sunday, but he provided A+ services. Would highly recommend this location.

Taku Hanada 
Rating:
5.0

I have used this location several times over the years and have never been disappointed with the service or equipment.

Kurt Baker 
Rating:
5.0

Customer did not leave a comment.

Aaron Aalcides 
Rating:
5.0

Customer did not leave a comment.

gerald Peeke 
Rating:
4.0

Customer did not leave a comment.

Rachel Hegab 
Rating:
3.0

The only problem I have is one person tell me when price and another person tell me another price but overall they were great

Shirdale Lavon Parrott 
Rating:
5.0

Customer did not leave a comment.

John Lydon 
Rating:
1.0

I was over charged for mileage I did not use. Truck Reservation # 72081783

Armndo Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Justin Simpson 
Rating:
5.0

Smooth return.

MELVIN MOK 
Rating:
5.0

Customer did not leave a comment.

Robert Dahl 
Rating:
5.0

2days at $19.95 plus fees = $100.00+ was more than I expected. $80ish would have been better since I had to fill gas $22, too.

Pamela Peretz 
Rating:
3.0

Customer did not leave a comment.

Joe Wilson 
Rating:
5.0

Customer did not leave a comment.

Juan Flores 
Rating:
5.0

Great customer care service

wendy metcalfe 
Rating:
5.0

Customer did not leave a comment.

Steve Sigler 
Rating:
5.0

Customer did not leave a comment.

Phoebe Toledo 
Rating:
5.0

The guy that helped was great during the paperwork, checkout and checking back in friendly and clearly understood the role.

Denis Raymond 
Rating:
5.0

Customer did not leave a comment.

DAVID GONZALEZ 
Rating:
4.0

Customer did not leave a comment.

Rosemary Herendeen 
Rating:
5.0

Customer did not leave a comment.

DAVID RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Frank Adams 
Rating:
5.0

Customer did not leave a comment.

Sonja Anderson 
Rating:
5.0

Customer did not leave a comment.

Kamran Ghadimi 
Rating:
5.0

Very friendly, and made the moving experience less stressful

DAVID MARTIN 
Rating:
5.0

Customer did not leave a comment.

Damien Delany 
Rating:
5.0

Great customer service. Thank you.

WILLIAM MENDEZ 
Rating:
5.0

Exceeeded my expectations. The man who checked me in was extremely knowledgeable, professional, and helpful. I will definitely be using this uhaul location again

Parker Dunbar 
Rating:
5.0

Great Staff...friendly and knowledgable Very organized Highly recommend this location

Matthew Stenerson 
Rating:
5.0

The gentleman who helped check us out was very professional and very helpful. Very friendly....

Faith Wiesner 
Rating:
5.0

Great service

Joel Chavarin 
Rating:
4.0

Customer did not leave a comment.

Katia Anthis 
Rating:
5.0

Customer did not leave a comment.

eugene hernandez 
Rating:
5.0

Customer did not leave a comment.

Bruce Biesman Simons 
Rating:
5.0

Nice friendly service

Kira Schwartz 
Rating:
5.0

Good job and well organized operation

James Baldwin 
Rating:
5.0

Customer did not leave a comment.

Sean Nazemi 
Rating:
5.0

Customer did not leave a comment.

Jared Nizich 
Rating:
5.0

All the employees at this location are professionals, very respectful & knowledgeable. Lynne Happy customer Rancho Palos Verdes

Lynne Amano 
Rating:
3.0

Customer did not leave a comment.

Gary Barlow 
Rating:
5.0

This place is a great place to do business with.

Gloria Valle 
Rating:
5.0

Customer did not leave a comment.

Pedro Ramirez 
Rating:
5.0

Once I got directed to the Torrance location (Hawthorne Blvd) I couldn't be more pleased. This is after a failed attempt at the Hawthorne and the Long Beach (Cherry) locations. Why the f**k does Uhaul have an online appointment and ordering system on their site if it means absolutely NOTHING. I got an email confirmation from both places and nothing. Thankfully the person I spoke to in Long Beach was able to set up and confirm everything in Torrance. Everything from that point went incredibly fast. They were excellent there and will only go there in the future.

James Racle 
Rating:
5.0

Clean Vehicle and Staffs are friendly Excellent Service near my area^^

Paul Chung 
Rating:
5.0

Customer did not leave a comment.

Rebecca Simon 
Rating:
5.0

Both sales-techs were knowledgeable & helpful. A no muss- no fuss call

Ghalib Tikari 
Rating:
4.0

Customer did not leave a comment.

Libra Washington 
Rating:
5.0

Loved the quick checkout.

Roman Hernandez 
Rating:
5.0

Rente por un dia el trailer y solo lo use 9 horas y lo regrese antes del dia y me cobraron dos dias

Pal Perez 
Rating:
5.0

always very friendly

SHERRY GRANSTOM 
Rating:
4.0

The staff was being pulled in all different directions, but still able to give good customer service.

Neal Naydo 
Rating:
5.0

Returning was convenient and quick by email.

JEAN MORE 
Rating:
5.0

Customer did not leave a comment.

Erik Blank 
Rating:
5.0

Very professional and reliable. This store is my go to.

Rosella Yousef 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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