Customer Reviews for U-Haul of Santa Barbara

7,762 reviews

4417 Hollister Av   Santa Barbara, CA 93110
(On the corner of Hollister and Modoc just N of railroad tracks)

(805) 964-6777

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(805) 964-6777

4417 Hollister Av
Santa Barbara, CA 93110
(On the corner of Hollister and Modoc just N of railroad tracks)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Chiles 
Rating:
1.0

Customer did not leave a comment.

nawras alsman 
Rating:
4.0

Fix thecruise control on my 12 yr old rental

Les Benson 
Rating:
3.0

The employee’s weren’t friendly at all. Upon check in and check out each employee was visibly annoyed that I asked for help

Steven Wright 
Rating:
2.0

Make sure all the equipment works. Get rid of the false advertising that each building has an elevator

Clayton Sipiora 
Rating:
5.0

Customer did not leave a comment.

Karl Kelley 
Rating:
5.0

Nothing I can think of.

MICHAEL ADCOCK 
Rating:
4.0

The rental was good

april wheaton 
Rating:
5.0

Customer did not leave a comment.

Steven Bellamy 
Rating:
3.0

Please do not schedule a pick up at one location and not having any available, when a truck is reserved a week earlier, and then ask to go pick up at a different location. The employee at the scheduled original location informed me that the truck he has on site have to be reserved only. So what was my reservation called??? He sent me to another location and informed me that my truck is ready there. I only had to walk 0.7 miles extra, but that is not the point. I hope this will not be repeated again. Thank you.

cherif khoury 
Rating:
4.0

Customer did not leave a comment.

David Dawson 
Rating:
5.0

Customer did not leave a comment.

David Martin 
Rating:
5.0

The guy outside wasn't exactly personable but I came to pick up a trailer, not have a conversation so no love lost.

Julian Woods 
Rating:
3.0

They day I picked up my rental I was informed of a change in the drop off location. The new drop off spot was changed to Auberry, CA which is almost a two hour round trip in winter conditions. Then on the phone when I called to confirm my original drop off location I was told my only other option was Fresno, CA. Also an almost two hour round trip from Oakhurst. If these were my only options at the time I made my reservation, a week in advance, I would have made other arrangements. But my reservation was accepted for Oakhurst. I had no choice but to drop off my truck in Oakhurst as was stated in my original reservation. I was then charged a change of drop off fee. I’m disgusted by the lack of empathy to my situation by two customer service calls. I was basically told “Tough shit!” A very frustrating experience..

Anthony Ferdyn 
Rating:
5.0

All personnel were very nice

DANIEL BIFANO 
Rating:
5.0

They made it quick and EZ

Kirk Applegate 
Rating:
5.0

Customer did not leave a comment.

John misumi 
Rating:
5.0

Customer did not leave a comment.

Eric McMurtry 
Rating:
1.0

I was charged for fuel, a dolly, and blankets that I didn't use.

Michael Morton 
Rating:
5.0

Customer did not leave a comment.

Ian Chapman 
Rating:
5.0

Customer did not leave a comment.

Charles Stolar 
Rating:
5.0

Customer did not leave a comment.

SIMON HAMILTON 
Rating:
5.0

Customer did not leave a comment.

SIMON HAMILTON 
Rating:
5.0

Customer did not leave a comment.

Humberto Trujillo 
Rating:
5.0

Customer did not leave a comment.

nawras alsman 
Rating:
3.0

Rental truck was in very poor condition. Headlights were dangerously dim, radio did not work, A/C worked intermittently, seat belt would get stuck and not unbuckle, holes/tears in the seats, etc.

Kyle Campbell 
Rating:
5.0

Customer did not leave a comment.

Greg Logan 
Rating:
5.0

Maybe lower the boxes & displays around the clerks because it’s hard to see them & know who’s open. It is also not obvious which way to line up.

Anna Parker 
Rating:
5.0

Staff were very helpful and accommodating.

Caitlin Lam 
Rating:
4.0

Customer did not leave a comment.

ian fiedler 
Rating:
5.0

Location is great, and staff is great. Only downside was that the trailer I rented did not have rear running lights, though it had signals and brake lights. Technician checked my vehicle and determined that fault was with the trailer.

Jonathan Cook 
Rating:
5.0

Better experience than I could’ve hoped for, couldn’t be improved

Ian Holsteen 
Rating:
5.0

Customer did not leave a comment.

ANDREA JOHNSTON 
Rating:
5.0

Having a rearview camera would be a fantastic addition.

Ivan Padilla 
Rating:
4.0

Customer did not leave a comment.

Jose Marrero 
Rating:
5.0

the 4x9 motorcycle trailer was perfect for moving the 400 lb. treadmill .

Gary Birch 
Rating:
5.0

Helpful staff at pick up and easy after hours return.

Carol Suzanne Ly Glasman 
Rating:
3.0

The dolly that I rented was not in the vehicle as expected. I was able to borrow one so it actually saved me money, but clearly did not meet my expectations.

Mark Irwin 
Rating:
5.0

Customer did not leave a comment.

KENNETH ROURKE 
Rating:
5.0

Customer did not leave a comment.

Maryjane Marinobranch 
Rating:
4.0

Customer did not leave a comment.

john haskell 
Rating:
5.0

Customer did not leave a comment.

Vitali Dimbovski 
Rating:
4.0

Nice help at the front desk area, young man, not too talkative until I sparked up a conversation, so he had a great "to-do" attitude for sure............ Although the prices are triple what they are in Texas, my rental to come from Texas to Santa Barbara was $173. but taking the same size trailer back to Texas from here was over $700...... never ever again for me. OUCHY...

CARA JONES 
Rating:
5.0

Customer did not leave a comment.

Baron Kelly 
Rating:
5.0

Customer did not leave a comment.

Robert Walsmith 
Rating:
5.0

Customer did not leave a comment.

Martin Garcia 
Rating:
5.0

Customer did not leave a comment.

Mike Maurice 
Rating:
3.0

Have mobile check in trucks not stuck behind other trucks.

Elizabeth Jimenez 
Rating:
5.0

Customer did not leave a comment.

Peter Hasler 
Rating:
5.0

Customer did not leave a comment.

Ove Kargard 
Rating:
4.0

Customer did not leave a comment.

FRANK SIMON 
Rating:
5.0

I had to park my personal car in the neighborhood nearby which was okay but it would be helpful if there was parking at Uhaul to park my car for a day or two while I'm using the Uhaul truck. Overall it was a good experience. I liked Phillip P. He was courteous and helpful when I returned the moving truck.

Sean Lamb 
Rating:
5.0

Customer did not leave a comment.

Matthew Berger 
Rating:
5.0

Professional, quick service, easy to deal with. Highly reccomend.

lenie Ford 
Rating:
5.0

Customer did not leave a comment.

jeremy bragg 
Rating:
5.0

Service person Bobby was good, efficient and friendly.

Robert Gates 
Rating:
4.0

You guys were excellent! The after hours drop off was awesome and super easy! I will be renting from you again in the future!! Thank you!!

Elizabeth Travis 
Rating:
5.0

Add a discount option for turning in early. 😉

Frederic De Beule 
Rating:
5.0

Customer did not leave a comment.

Delanie Jellison 
Rating:
5.0

Customer did not leave a comment.

Benjamin Walther 
Rating:
5.0

Thanks, Sebastian and Eric. Seamless transaction.

Donald Ensign 
Rating:
5.0

Customer did not leave a comment.

Garrett glendinning 
Rating:
3.0

Better Wi-Fi for after hours drop-offs

BRYCE ROMERO 
Rating:
5.0

I think you guys do a great job and recommend you to everyone I know!

cheryl melone 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LAMBERT 
Rating:
5.0

Customer did not leave a comment.

Ben Hemmingway 
Rating:
5.0

Customer did not leave a comment.

Spencer Price 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GOLDFEIN 
Rating:
5.0

I believe his name is Eric. He went over the top to help me. I greatly appreciated his service.

Ronald Fairbanks 
Rating:
5.0

Customer did not leave a comment.

Douglas Korengold 
Rating:
5.0

Customer did not leave a comment.

Jose Vasquez 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FRIES 
Rating:
5.0

All good

John Voorhis 
Rating:
2.0

Unable to view odometer because "Change oil" message blocks odometer. Staff struggled to find keys to van they allocated to me. Van had only 1/16th tank of gas.

Richard Travers 
Rating:
4.0

Customer did not leave a comment.

Marissa Reynoso 
Rating:
5.0

Service person Bobby was very good.

Robert Gates 
Rating:
5.0

Customer did not leave a comment.

Simon Hamilton 
Rating:
5.0

Customer did not leave a comment.

Sean McDermott 
Rating:
5.0

Excellent thank you

AHMED ELMOATASSIM 
Rating:
5.0

Customer did not leave a comment.

DALLAS FOLKS 
Rating:
5.0

Generally the truck is well-maintained, but the right side mirror mount could not be adjusted, making it impossible to safely monitor traffic on right.

Juan Campo 
Rating:
4.0

Customer did not leave a comment.

DEAN MARSHALL 
Rating:
5.0

Customer did not leave a comment.

Kyle Kinports 
Rating:
5.0

Customer did not leave a comment.

Nathan Ziv 
Rating:
5.0

Clear instructions on where to go to return the truck. Very helpful!

Lauren Johnson 
Rating:
1.0

Central appointment person got return time/date wrong Could not complete return check-in as internet connectivity too week

richard kelliher 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILSON 
Rating:
4.0

Customer did not leave a comment.

Mark Irwin 
Rating:
4.0

Rob, who helped me check out the trailer was great. Very professional and helpful. I didn't get his name, but the man that helped me check it in was very proficient.

Robert Tench 
Rating:
3.0

Limited parking options (few spaces); have to make a U-turn at the light to enter the property

Karen Behrndt 
Rating:
5.0

Easiest rental and return! Super nice staff. Thanks for making the nightmare of moving a little bit easier!

ROSANNA DURANCARLSON 
Rating:
5.0

Customer did not leave a comment.

Domingo Montejo Lopez 
Rating:
5.0

Great service and support! Thanks!

CHRIS PARKER 
Rating:
4.0

ERIC did a great job

siri atma khalsa 
Rating:
1.0

The equipment in my reservation was not prepared for me and when I returned to the site to get it, the employee acted like it was a huge hassle and told me I should have mentioned it when picking up the truck. On top of that, returning to pick up the equipment put me over the mileage on my reservation and I was forced to pay for the extra mileage.This was after I was forced well out of my way because even though I reserved over a week in advance I was suddenly told that my could not get my truck from the location I had requested because it was too much trouble for them to move it there. Terrible, rude, inconvenient, and shady. Next time I will not be using uhaul.

Carl Gabrielson 
Rating:
5.0

Outstanding service. Equipment needs were met and I would recommend this U-Haul location to my friends who need their services.

MICHAEL Solodon 
Rating:
4.0

Customer did not leave a comment.

Flaviano Morales 
Rating:
1.0

First the employees were not very friendly. Secondly the employees parked in all the customer spots and one spot was blocked off and the employees wouldn't open it up. Had to park three blocks away. The truck only had a 1/4 tank of gas. Finally, the truck smelled like someone has dumped a bottle of Febreze. Was awful overpowering smell. I will never use this location again. I don't think the employees like working there.

trish Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Vicente Trelles 
Rating:
5.0

Staff were professional and efficient. The add-on services and in-store products are a great idea. I bought furniture covers.

Thomas Hanson 
Rating:
4.0

I appreciated the telephone call to confirm the delivery date as it was incorrect was taken care of immediately. The driver to deliver the box and pick-up was extremely wonderful in every way.

Judith St.  |  Overall Experience 
Rating:
5.0

The lady who helped me over the phone, Sharon Smith was exceptional. She was so nice and went above and beyond for me to get an answer I needed. Please make sure she gets kudos!

Lauren Renz  |  Overall Experience 
Rating:
1.0

Every time I called with a question or to setup access, I was transferred and put on hold for a very long time. Once I was transferred four times, and after two hours, the agents hung up without help

Lucas Brady  |  Overall Experience 
Rating:
1.0

You're company is one of the worst companies I've ever had to deal with. You messed my orders up more than 5 times for different things, and youre costumer service is a joke.

Frances Lyons  |  Overall Experience 
Rating:
5.0

Delivery and pick-up of the U-Box was seamless. Thank you.

Olivia Mohler-Mascklet  |  Overall Experience 
Rating:
4.0

Rene was amazing. So warm and welcoming and helpful to each and every customer. He is truly a star employee and you’re lucky to have him !!

Lauren Cullen  |  Overall Experience 
No reviews have been submitted for this location.

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