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Sandro CCustomer Reviews for U-Haul of Mountain View
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was helpful. Equipement worked great. Good experience.
Nikolaus BThey were super helpful in connecting the trailer
Cheryl FSuper fast installation. Professionally done. Friendly service.
Eran TThe agent was very efficient; even though I had reserved at another location he quickly transferred the rental to this location. Two days later I extended the rental by phone. There was little wait time on the phone, and the agent quickly changed the rental times. At checkin the original agent was swift. Checkin took minimal time.
Keith HI go to this location for all of my Northern CA uHaul needs. They're always helpful and super efficient.
Ian MI was happy with the location; however, very disappointed with U-Haul. I was informed 12 hours before I was to pick up the truck that my location had been changed to Mountain-View - 45 minutes and a $110 Uber ride to get to, I had booked the truck 4-6 week before I required it because I was assured that if I booked it early, I would be assured to get the truck at the San Francisco location. I will not recommend U Haul to a friend.
Ross BNo improvement that I noticed. Frank had wonderful customer service and make sure we have the right equipment:)
Shawnee LProactive customer notifications - easy to modify time of pickup
param sI was disappointed because I went there on 4/6 to see if they had a pick up. The guy said no, but they had one for the next day 4/7. I said I'll take it. So when I went there on the 4/7, he said the reservation wasn't in there. And so when I looked at my receipt. The reservation was made for the day that I needed it the most was 4/6. So he must've got his days confused. But the other person that helped me said he can rent it out to me if I bring it back at a certain time, so that was a plus. But still they need to make sure they get their days straight.
fernando fFrank is friendly and efficient, thank you Frank
RomN NFrank U went above and beyond helping with the check out process - fast, efficient and excellent customer service!
Clint JMaybe it's time to upgrade the fleet. Over 100k miles and 9 years makes these vehicles antiques.
Shay BFront office staff is super friendly, professional, and speedy AF. I was outta there with my truck in minutes : )
Stephen DThere was zero customer service when I arrived. The guy seemed annoyed he had to talk to me at all. Pricing was unclear at best. When I dropped it off, it was a little better. The guy asked me if the company called me a lot while I had the truck but did not explain why. I think they had charged me for an extra day because he refunded me a day, which I appreciated because I returned the truck early. The people working there did not communicate well, but the app was helpful. Also, the truck smelled like cigarette smoke, but it was otherwise very clean.
Elli SMy experience with the team was quality through my entire reservation. Santos as able to find the best resolution for my issues that I come across from my behalf
Cristian QPlease put grease on my new Chrome Trailer Hitch Ball, and sell the Customers a New Plastic Hitch Ball Cover.
lawrence aPlease make sure all rings for straps are in place inside the trailer as one was missing, thank you
Roman NThe agent didn’t care that the same trailers had low tire pressure when we’d rented it 3 weeks prior and they’d not done anything about it losing air, despite our reporting it. The counter agent was actively eating chips and drinking soda while serving me. Incredibly unprofessional.
Chi-Ray CThat was easy to pick up and drop off
Sirus TNo staff present when we arrived and took 5-10 min before anyone came.
Johanna DGreat experience, Thank you for the service.
Sai RThe previous customer did not return the trailer in time for our pickup. The agent called them and got them to agree to return later in the day. Agent called us as soon as the trailer was returned. We still had some time to load up the trailer before it got too dark. Agent saved us from waiting another day to leave on our trip!
John DCheck out and checkout was smooth and efficient, staff were friendly, helpful, and professional. App wasn’t that helpful, though.
Juan DCleanliness of vehicles, although your vehicles are in good operating order, the interior and exterior could use some maintenance. The kindness I do go over your interior And windows just the next customer has a better experience and I
Chris SThe person who checked me in for return didn't seem too welcoming. He may have just been tired or had one of those bad days, which is understandable, but overall, everything checked out fine.
Allan CThe truck not clean and have bad smell not recommend to other movers manager rude to customer 62 W El Camino Real need to replace all workers.
Arturo LFrank U was an awesome help at this location - great customer service! Helpful, friendly, knowledgeable! Definitely would recommend to friends and family!
Clint JFrustrating to frequently receive a truck that immediately needs gas On site staff is great
Mike CThis time, I checked out with a human. In comparison to check out via the app last time, this was 1000 times better.
Peter BFrank is the best, always going the extra mile to help, Thank you FRANK
Roman NLess than friendly rep inside. Very cold feeling.
Wesley WWorker's are friendly and easy to talk too over the phone and in person
Donnalily MWe had our first U-Haul experience and it was amazing. The check-in process was through our phone and simple to set up. Frank helped check out and was very helpful and nice. We would definitely recommend U-Haul and this location :)
Joshua SThe key drop off wasn’t clear in the app. I was able to open Lockbox 3 so I left my keys in there! Thank you once again would definitely rent again
Ibtesham IThey hooked up the trailer in a heavy rain storm at 7:00 am . Nice work guys!
Michael HNothing - all the folks at this Uhaul location are just GREAT! Friendly, willing to lend a hand, give advice, etc. Just great place to get help!
Bruce WI was offered a truck with 1/8 fuel and an incentive to return with 1/4 tank for fuel credit. I took it but was anxious the whole time about tank size, fuel consumption, and gas prices at various stations. Not fun. But the condition of the truck was very good and we accomplished our goal quickly so we are satisfied overall.
David HCustomer experience was great. Everyone was very helpful and friendly and made the process quick. The real only improvement that could be made is with respect to maintenance on the truck. The truck I had pulled hard to the left. Thanks for everyone for making moving, a horrible experience in itself, a little easier!
James RChanged my reservation without notifying customer, wasted time to go and find another location
Young KExcellent customer service, professional and seamless process.
Bryon SGreat experience each of the two times I’ve used this location. Staff is professional and helpful, trucks are clean and in good condition — all you could ask for. Thanks
ANDREW Llove the modern checkout from cell phone. service was timely. person doing hookup was very profficient
Ron CWhen we got to the destination to begin loading stuff we noticed that there was a large amount of vomit in a bag hanging in the back of the truck. Also vomit on the inside of the walls. Other note is they didn’t place the extra equipment I ordered in the back of the truck.
Trevor HSuper fast service and very friendly employee.
Thomas SIt was an excellent experience at the U-Haul Mt View location. Staff were very helpful and the process of renting was seamless.
John SThey claimed I drove over 100 miles today and needed to fork over $136. Dude, I drove from Mountain View to San Jose and back, there’s no way I drove over 100 miles. I didn’t check the speedometer before I started the trip because frankly I didn’t think you guys would try to ram me like that. Track your fleet’s miles correctly so you don’t screw over customers due to your own negligence.
Henry RUnfortunately, every time I rented a car from this company, there was no guidance on how to work with its internal components during pickup.
Seyed Bvery friendly attendents good experience will rent u-haul again
George WThe people are easy to work with and the whole process is quick and professional. Thanks!
Jeff KEfficient, equipment was in good working order. Staff was friendly and professional.
CATHERINE Pgreat staff at this location!!!!
Howard FEmployees were very knowledgeable and helpful.
Kerry SThe first place we got our reservation through had no truck for us then bumped us to another location and they were rude and didn't have the truck either.
David REveryone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Thank you!
Emily Z | Overall Experience