Customer Reviews for U-Haul of East Los Angeles

3,543 reviews

657 S Atlantic Bl   Los Angeles, CA 90022
(N of Whittier Bl)

(323) 266-4833

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(323) 266-4833

657 S Atlantic Bl
Los Angeles, CA 90022
(N of Whittier Bl)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service. Very clean facility and vehicles.

Jose Gomez 
Rating:
1.0

My equipment was not ready at 7:30am. I rented online as i had no choice since i needed truck by 7:30am. Facility does not open until 9am. I hired moving crew to assist with my move, however truck was not available. Had to wait for center to open. Sent crew home. Lost money and didnt complete my entire move as the truck was not assigned until 9:30. 2 1/2 hrs later. Very disappointed. The only good outcome was the pleasantness of the office personnel who tried to assist me once the office was open.

Evangelina Wharton 
Rating:
5.0

Good service

JESUS VALTIERRARENTERIA 
Rating:
1.0

I was given an empty gas tank. Giving me a dangerous option to bring it back empty and not have to pay added fees or with a 1/4 tank and get credit $33 . putting me in a dangerous postion and run the risk of running out of gas. I cost me about $65 as i had no option but to use the nears gas station where the cost of fuel was over $5 . when i brought truck back i became aware that this was the case with customers that were ahead of me. I warn them not to accept these terms and get them to risk running out of gas. Warning thgis is a major law suit in the waiting by putting your customers in DANGER

Rosendo Avila 
Rating:
5.0

Customer did not leave a comment.

PATRICK ONEIL 
Rating:
3.0

There was a serious problem, I only drove 20 mi and I paid $30 for gas, but in the end it made me pay more than 30 for gas, very bad experience!

Zhen Yu 
Rating:
5.0

Customer did not leave a comment.

Emma Williams 
Rating:
5.0

Customer did not leave a comment.

gustavo luna 
Rating:
5.0

Customer did not leave a comment.

Ricardo Rodriguez 
Rating:
5.0

Yo lo recomiendo me atendieron muy bien los empleados muy atentos y el precio justo gracias por su servicio

Jose Luis 
Rating:
2.0

The online check out sucks . Customer service over all online and in person is horrible

Janette Lopez 
Rating:
5.0

No comment

Norma Ruiz 
Rating:
3.0

Make the prices online match the actual prices

Daniel Felix 
Rating:
5.0

very professional and courteous

Angelo Rosario 
Rating:
5.0

Good enough

henry harn 
Rating:
3.0

I’ve been to this location a few times, and have always had a good experience. Unfortunately, this time that wasn’t the case. The gentleman who wrote up the contract was almost robotic. He never took off his sunglasses and just did the minimum to complete the task. He never said thank you and just handed me the keys.

Ruth Lopez 
Rating:
5.0

Customer did not leave a comment.

Raymond Magana 
Rating:
3.0

Customer did not leave a comment.

Perry Wickliffe 
Rating:
5.0

I would suggest you to ask Google maps to correct the entrance point as currently it takes you to the exit and some turns need to be made through a tight streets residential area in order to return back, which is hard when towing

Enrique Ramon 
Rating:
5.0

Staff was helpful and was able to get us in and out of there really fast. They assisted with the app and were friendly too

Teresa Mendez 
Rating:
5.0

Justin was awesome as usual.

Robert Centrone 
Rating:
1.0

Terrible communication, did not arrive during agreed upon time windows, uhaul lied to me on the phone,

Kyrsta Morehouse 
Rating:
5.0

Thank you for everything.

Gustavo Morales 
Rating:
5.0

Customer did not leave a comment.

Angelina Collie 
Rating:
4.0

Customer did not leave a comment.

lawrence akasaka 
Rating:
5.0

Great service.

Ray Vargas 
Rating:
1.0

Vehicle was blocked for 2 hours, customer service kept playing around and sending me back to the menu prompt to be ignore/avoid and eventually being hung up on to avoid any kind of assistance/compensation for their failed 24/7 mobile pick up. Was promised a 50 dollar credit that never happened and was never completed by the staff, once vehicle was unblocked 2 hours later, vehicle was on empty and employee claimed the tank was filled prior to pick up. Extremely shady business tactics and horrible work ethic if this is how you treat your customers will leave bad BBB rating for this experience

Gabriel Preciado 
Rating:
5.0

Customer did not leave a comment.

Teresita Meneses 
Rating:
1.0

To not charge extra on a corporate reservation instead of a personal reasevarion. We got charged an extra $11

Christian Castaneda 
Rating:
5.0

Customer did not leave a comment.

Camille Rodriguez 
Rating:
1.0

Customer did not leave a comment.

Shaneen Reed 
Rating:
5.0

They are great and helpful.

Kathy Vieyra 
Rating:
5.0

Customer did not leave a comment.

Omari Douglin 
Rating:
5.0

Customer did not leave a comment.

Marciano Baca 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MORALES 
Rating:
5.0

Excellent customer service. Everyone was very helpful I spoke to and the tow hitch install was quick! Definitely recommend coming here

scott robles 
Rating:
5.0

Customer did not leave a comment.

Tony Padilla 
Rating:
5.0

Good service

ANTONIO LARIOS 
Rating:
5.0

Customer did not leave a comment.

LLOYD RIDENOUR 
Rating:
5.0

Customer did not leave a comment.

Salvador Guzman 
Rating:
5.0

Everything was very good courtesy was there Just one comment not everyone is cyber smart can't rent due to electronic signing

ALberto Pena-Coronel 
Rating:
3.0

Make sure to have all items advertised on the online,

David Sanchez 
Rating:
5.0

Today I had a hitch installed on my Audi Q7. The gentleman who assisted me was very polite and patient, always greeting me with a smile. The installation was excellent, requiring only a small hole to be cut in the bumper, which was perfectly sized and not overly large like some of my friends have experienced elsewhere. Overall, it was a very pleasant experience.

wei zhang 
Rating:
3.0

Customer did not leave a comment.

Albert Nunez 
Rating:
5.0

Customer did not leave a comment.

teodoro meneses 
Rating:
5.0

Customer did not leave a comment.

William Aguilar 
Rating:
5.0

Customer did not leave a comment.

Brenda Trujillol 
Rating:
5.0

Customer did not leave a comment.

Bobby Sutton 
Rating:
5.0

Great, fast nice service

Santos Vasquez 
Rating:
5.0

This uhaul location was open early and had all we reserved for our move.

Rosalinda Olescyski 
Rating:
5.0

Customer did not leave a comment.

jian zhang 
Rating:
5.0

Customer did not leave a comment.

Carlos Armenta 
Rating:
1.0

I feel that we were taken advantage of. The gas level was not where the documents noted. They sent me a link to accept prior to receiving the truck. Then once I received the truck I took a picture of the trucks instrumental panel. When I noticed that the gas levels were incorrect. I informed the location that they had the wrong gas info, they were like you should’ve told me before you left. I explained that this isn’t good business practice. To lie about the amount of gas in the truck. And the u-haul location claimed that they were victims too. How does that make sense? Very very disappointed.

Guey Lin Jeng 
Rating:
5.0

Customer did not leave a comment.

Andrea Lebron 
Rating:
5.0

Customer did not leave a comment.

Angelo Orozco 
Rating:
2.0

Make total pricing fully transparent. The hidden fees and lack of communication is terrible. The employee said “yea this happens a lot” when we called about the extra service fees billed in the 2nd charge.

Joshua Espinoza 
Rating:
5.0

Manager at this location was very helpful and knowledgeable.

DAVE RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Katherine Carroll 
Rating:
5.0

Nothing.

James Carter 
Rating:
5.0

Service was fast and got me out in record time. No hassle.

Carlos Hernandez 
Rating:
5.0

Customer did not leave a comment.

Hugo Camacho 
Rating:
5.0

Customer did not leave a comment.

Lilu Zhao 
Rating:
5.0

Benjamin was great!! Took care of business

Carlos Rodriguez 
Rating:
5.0

Nothing leave it that way, great Mexicans.

CARLOS VALADEZ 
Rating:
5.0

Customer service was great. Easy, quick, process. Thanks U-Haul!

NADINE GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Cesilio Flores 
Rating:
5.0

Customer did not leave a comment.

PATRICK ONEIL 
Rating:
4.0

Customer did not leave a comment.

Ricardo Tovar 
Rating:
5.0

Customer did not leave a comment.

Monica Patton 
Rating:
5.0

The staff was super awesome, personable, and professional from stsrt to finish. My expereince was great! When there were issues with the computer system, the gentleman explained it and remained calm and courteous throughout the entire process.

Martice Hawkins 
Rating:
4.0

Charges were different from initial transportation quotes. Exceeding and elevating prices, which is unexpected and uncomfortable.

Teresita Dillon 
Rating:
1.0

Your customer service is very poor and leaves little to be desired. I will not be using or referring your services to anyone ever again.

Nacilia McCarthy 
Rating:
4.0

Customer did not leave a comment.

Benj Sinskul 
Rating:
5.0

Customer did not leave a comment.

Martha Mendoza 
Rating:
5.0

El servicio y todo está excelente , no tuve ningún problema

Aman Juarez Valdes 
Rating:
5.0

Brandon & team where wonderful

Angelo Orozco 
Rating:
5.0

I was a little concerned with the service light on but the rental place told me not to worry about it. But overall the vehicle drove great

shelby WILSON 
Rating:
5.0

General manager gave excellent service and was very knowledgeable.

Matthew Tulaphorn 
Rating:
5.0

Sliding side doors. I got to rent the dodge ram this time. ALL your vans should be dodge rams. Fantastic vehicle!

Donald Jennings 
Rating:
5.0

Customer did not leave a comment.

Margie McKinney 
Rating:
5.0

I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent experience using U-Haul's U Box service (Reference: 20917750) and hiring a moving helper. The scheduled time for my moving helper was changed due to his Thanksgiving plans, causing significant inconvenience. To exacerbate the situation, the U-Haul representative in Los Angeles inadvertently locked my U-Box without providing the necessary key. Despite my efforts, I couldn't reach the moving helper, leaving me with no choice but to purchase tools to break the lock and tow the U-Box myself. Subsequently, I had to handle the entire move, including transporting my belongings up 12 floors, without the assistance of the hired moving helper. This experience has been incredibly frustrating and disappointing. I believe there is a clear lapse in service, and I urge U-Haul to address this matter seriously. I am seeking a refund for the inconvenience, additional expenses incurred, and the overall distress caused by this situation. I appreciate your prompt attention to this matter and hope for a swift resolution.

Yizhou Lu 
Rating:
5.0

Uhaul staff was so helpful despite being 15 min late to my reservation and right at closing time. My apologies again but thank you so much for being of service. You made my move to my new home smooth with your help!

Diana Figueroa 
Rating:
1.0

Waited over an hour to pick up my reservation... Justin was giving everyone in line attitude. Not professional at all..... he also said "if u don't like it you could go elsewhere".

Salvador Novoa 
Rating:
5.0

Nice service thanks

JOSE PEREZ 
Rating:
1.0

The General Manager (Justin) was rude and completely lacked in providing customer service. We rented a truck, furniture dolly and some furniture pads. He informed us that he didn’t have a furniture dolly and didn’t provide any alternative options. Good luck trying to move without a dolly. As the General Manager of this location, U-Haul should expect and deliver better service. He was condescending and didn’t care at all that we were now in a bind. No suggestion or offer of an appliance dolly or other U-Haul product. Do better.

JAMES broadley 
Rating:
4.0

Customer did not leave a comment.

Josie Cortes 
Rating:
2.0

I was charged for furniture dollys, a regular dolly and moving boxes even though they weren't in the truck.

Alaina Gilchrist 
Rating:
5.0

Customer did not leave a comment.

PATRICK ONEIL 
Rating:
5.0

Good service y amables

Salomon garcia 
Rating:
5.0

Customer service is great and Informative. I am very satisfied with the store.

Juan Monzon 
Rating:
5.0

Customer did not leave a comment.

PATRICK ONEIL 
Rating:
5.0

The drivers were excellent.

larry fulmer 
Rating:
1.0

Only one pod has arrived

Amy Durney 
Rating:
5.0

Customer did not leave a comment.

ALBERTO DEJESUS 
Rating:
5.0

Customer did not leave a comment.

Sylvia Ware 
Rating:
5.0

I was very please by my experience with UPOD , arrive in times , costumers services was amazing, budget friendly and very professional, recommend to anyone who need their services..

marjorie cosic 
Rating:
5.0

Make it very clear where to drop off truck, have dómine directing customers outside, so the customer doesn’t go inside where there is no help, but over all great service and easy with the mobile app, fast in and out

Alfonso Covarrubias 
Rating:
4.0

Check brake/tail lights on vehicles regularly. The left turn indicator light was not working on the vehicle I rented.

Margaret Vita 
Rating:
5.0

I was helped right away, and during my moment of distress, they got me in a rental fast!

Nicole Cervantes 
Rating:
5.0

Customer did not leave a comment.

Marisol Foronda 
Rating:
5.0

.

Viresh amin  |  Overall Experience 
Rating:
5.0

Helpful staff

Raquel Alo  |  Overall Experience 
Rating:
2.0

Our storage unit had rats

Michelle Ortiz  |  Overall Experience 
Rating:
5.0

Everyone that I needed to deal with we're professional, well trained with forklift operator and helpful either on phone, via text messages, and dropping off/picking up containers. Great experience! R

Rita Peterson  |  Overall Experience 
Rating:
5.0

Our UBoxes from another state and we did not visit this facility. But what I can tell you is that the customer service was excellent and Jennifer who delivered and picked up our boxes was excellent!

julee floyd  |  Overall Experience 
Rating:
5.0

NA

michael velderrain  |  Overall Experience 
Rating:
5.0

As always, my experience with U-Haul was convenient and painless. Thank you!

KT Nguyen  |  Overall Experience 
Rating:
5.0

I RECOMMEND U-BOXES FOR LONG DISTANCE MOVING ,IT TAKES AWAY THE STRESS OF DRIVING FROM POINT A TO POINT B .WHEN I CAME IN I APPRECIATED THERE WORDS ,"WE GOT YOU COVERED" IF I HAD TO DO IT AGAIN I AM

javier salazar  |  Overall Experience 
Rating:
5.0

The use of these U-Boxes was exactly what I need. Thank you,

PATRICIA RAMIREZ  |  Overall Experience 
Rating:
5.0

Drop off and pick up of Uboxes were handled easily by your drivers. They both were courteous and timely! We never visited the facility so I am unable to answer questions about that.

SHELLI DOLIN  |  Overall Experience 
Rating:
5.0

Jennifer (Uhaul Boxes, Delivery & Pick Up) & Daniel (office) are always friendly & professional. It was a wonderful experience working with both of them. Thank you!

MICHELLE Foerstner  |  Overall Experience 
Rating:
5.0

The service was really good. Thank you The ladies who operated the fork lifts did a very professional job. We were very impressed.

stephen goldstein  |  Overall Experience 
Rating:
5.0

I did not go to this facility because I ordered u-boxes. But the delivery people were great. I had to order two more boxes at the last minute and it all worked out great.

Robert Roth  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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