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james hughesCustomer Reviews for U-Haul Moving & Storage of Westminster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything's OK. but I'm having walking problem. Up and down was kinda hard, but other than that, the Best. Thanks.
MICHAEL LAFAELE CHEUNG | Overall ExperienceLiterally the easiest and best storage facility I have ever used. It seems these days customer service is gone, not here! The manager Dan is one of the nicest guys you will meet, and he holds his staff to the same standards. No homeless people here, no rodents, no mold, no shady characters, no trash. All the things you typically find at storage facilities, are not here! In 3 yrs I never had any type of break in, never heard of one from neighbors, or ever even saw signs of one. That is people's biggest fear when renting a storage unit. You could lock gold bars in here and never worry about them. Cameras EVERYWHERE! Climate controlled, just an all around win. And way cheaper than the place next door. Cant go wrong.
Daniel Luff | Overall ExperienceMy only wish is there was an elevator, other than that I was pleased
ANTONIO MACIAS | Overall ExperienceStorage entrances was blocked with left items. I was double charged for an extra unit I never had. It took two weeks to get my money back had to call more than once to get it fixed.
Erin Mc Reynolds | Overall ExperienceOnly bad thing is the cards they give you don’t work often so please get a new more reliable system for that, everything else was good
JARED MITSKUS | Overall ExperienceNick was very thorough with my introduction. I left feeling I could ask questions, knew how to access my unit and the size and price.
DeDe Klipka | First ImpressionsCarts are weren't always at cart placement area.
Charles Gonzalez | Overall ExperienceManagement and Staff are the best! Great customer service and very efficient.
nelsy leon | Overall ExperienceDan the GM is the u-haul experience I ever had!
Jaquece Abraham | First ImpressionsNot the issue with the location as they were very accommodating and transparent. The issue was with customer service not clarifying the month free is only valid within the same drop off location as the rental truck or else a ridiculous charge would be added. Though to their end, they tried their best to find an available storage unit as close as possible to our destination. Overall, considering what could have been a very stressful move, this location and the young man who helped us out (and clarified the different costs depending on truck rental drop off) made the experience pleasant.
Mariana Mejia | First ImpressionsI reserved a box at my storage location. Was told that the location was changed due to space constraints only to see lots of space at the original and preferred location. Typical Uhaul experience unfortunately
Derek Neumann | Overall ExperienceNo elivator
Nealon Sawyer | Overall ExperienceEveryone gave my son and I excellent service, starting with Dan, Nicholas, Will and the other ones I can’t remember their names. Very friendly and helpful! I have always rented storage space and rented trucks from UHaul. This facility is very clean which is very important to me. Thank you again. Nori F.
Nori Fernandez | Overall ExperienceWasn't made aware that this unit was on the second floor of a building that is not accessible at the time of purchase.
Ashley Santisteven | Overall ExperienceEverything was good as far as storing items. However the staff and management was problem. Everyone under manager Daniel at Westminster site were friendly but they all didn't really seem together...one tells you one thing and the next one said completely opposite. The site Mgr was a bully, acted like he was only there to collect a paycheck. When a stand-lamp was stolen out of my unit he could have cared less. FLIPPANTLY told me ,"Didn't see a thing on tape," nothing more, just didn't care. He is rude. NOT MGMT MATERIAL. I FILED A COMPLAINT ABOUT HIM AND HOW HE PERSONALLY VERBALLY ASSULTED ME. HE IS REASON I WILL NOT RECOMMEND THAT SITE TO ANYONE. NO THANK YOU!
Carolyn carpenter | Overall ExperienceAmazing service. I trust my property is in safe hands. Employees were exceptionally helpful and made moving less stressful
MEAGAN SWARTWOOD | First ImpressionsThe only negative: Many times I had to wait a bit too long to speak with a employee as the facility seemed to be understaffed. Otherwise, it was an excellent experience. Thank you!
OSCAR HOWARD | Overall ExperienceDan and his young team work very hard to keep the big property functioning well. The young man named MO, and the maintenance lady are super helpful and very nice. His assistant mgr has very good people skills and is very knowledgeable.
Bert Curtis | Overall ExperienceComing from another company's storage where I have three units I'm relieved to see the level security among other aspects of the facility that I am blown away with and I'm happy I'm making my move
Chris Cunningham | Online Move InDan went above and beyond to assist me on multiple occasions, he’s communicative, understanding, and friendly. The building was kept super clean and sanitized and the retail staff is also warm and welcoming. I had an overly positive experience and will 100% recommend this location to everyone I know.
Heather Law | Overall ExperienceEverything was great, including the representatives at the location. However, your online system refused to transfer photo identification onto your system and had to do it all again at the location. Also very disappointed in the lack of elevator for the storage facility.
Yvonne Flores | Online Move InEverything was smooth for an online move in except for getting in the building. That needs to be explained better.
Patricia Dudley | Online Move InValuable items stolen from storage unit
PATRICIA FIGUEROA | First ImpressionsThis was a very clean and rodent free facility.
jada WASHINGTON | Overall ExperienceI signed a contract on a unit that was already full and they have no elevator. so after moving mattress and other heavy items by myself i get to unit after signing contract for a specific one and it was occupied and the next available one was being advertised as a 5x8x10 (it was 5x6x8) and they were listing it falsely. I am now going to be charged $125 extra a month for a bigger unit because Uhaul has no idea what inventory they actually have. Would give 0 stars if i could.
Zachary Delaney | First ImpressionsThe whole process was easy and very supportive by Staff at the Westminster Location as well as the phone conversation.
Azucena Coronel | First ImpressionsThe staff and Dan the manager were really helpful, friendly and very patient with me and my move. I cannot thank them enough for their great customer service.
FELICIA TOLIVER | First ImpressionsVery much professional and understanding crew. Especially, Mr. Desmond. Thanks a lot for giving me the opportunity to be 'low maintenance' client. The best in town. J. Choi. W290
JEONG KYU CHOI | First ImpressionsOverall we had a good experience staff was professional and friendly The facility is very clean and nice and cool in the AC which made a world of difference I would definitely recommend this to family and friends
CANNIBIS NYE | Overall ExperienceOver all we had a good experience, the staff were professional and friendly. The storage facility was very clean and well managed and also nice and cool from the AC which made a world of difference as we were loading up the storage unit.
CANNIBIS NYE | First ImpressionsAgradecido con el servicio prestado, su personal muy amigable y profesional en su trabajo. Gracias por todo.
Edwin Diaz | Overall ExperienceStaff was amazing and it was extremely clean and well maintained.
Samantha Eberhard | Overall ExperienceThank you
Kai Dessalines | Overall ExperienceVery helpful personal Greg is very nice person and has excellent working ethics We appreciate it
Alan Roberts | First ImpressionsThis is unbelievable, I called uhaul and reserved a unit big enough for our! 2 bedroom apartment, when we got there the Mamager said we can’t rent it here. And I was asked to leave with no reason why. I now have lost everything that was in my apartment
joseph crimo | Overall ExperienceI am very satisfied and will definitely use Uhaul storage in the future!
vonda brooks | Overall ExperienceMost helpful customer care by an employee in a really long time! Thank you, daniel for making my decision to use the storages at U-haul instead of somewhere else, so easy!!!
Janna Pearly | First ImpressionsDan was absolutely amazing! He helped us at every turn as did Greg! Any questions or concerns we had they were on top of it! I will absolutely go back to this uHaul all the time!
Bonnie Zahn | Overall ExperienceDan is awesome. Thank you
TYLER SANDOW | Overall ExperienceNo one was trained and no one knew what they were doing.
ALEJANDRO LIRA | First ImpressionsI think Dan manager and all the rest of the employees were above excellent you couldn't ask for better. I definitely would and will recommend this uhaul. Thank you so very much
Gayle Curtis | Overall ExperienceDaniel made uhaul storage easy and was extremely friendly. He always helped me with any questions I had. The place is always super clean. The whole team is extremely reliable. Amazing workers here.
ESMERALDA SARMIENTO RAMIREZ | Overall ExperienceWhen I showed up to move in after reserving my unit the Uhaul team gave my unit away. I called two days before my move-in date to make sure everything was good. I was told by customer service it was all mine and ready. I ended up having to pay $60 a month more for a larger unit I did not need. The manger Dan never followed up and was rude. I would NEVER recommend this place. I'm upset with the service and lack there of
Lindsey Park | Overall ExperienceGreat everything
James Quealy | First ImpressionsThe manager here goes above expectations to make sure you're satisfied, very helpful and friendly. THANK YOU!
Stephanie Rodriguez | Overall ExperienceGreat customer service makes this location so likeable, the Manager "Dan" he is the best!. Moving? Storage?.... this is the right place👍
nelsy leon | First ImpressionsNice friendly service
CHRISTOPHER ANDERSON | Overall ExperienceConstantly getting accidentally removed off the system without being notified saying I had left the unit when I indeed didn’t. Have had this happen 3 times now and they offer a free month every time but the question is why am I getting removed with a reason.
Blanca Dominguez | Overall ExperienceLa tarjeta de acceso, no funcionó bien.
Maria Romero | Overall ExperienceCompletely satisfied
Stephanie Rodriguez | First ImpressionsTook 45 minutes to check in and only one person was working on the weekend. My movers literally moved my whole storage when I was waiting in line for get uhaul. After I returned my uhaul it was another 30/40 minute wait to return equipment and I saw the same people in line when I left. This is a billion dollar company why isn't there a more efficient way to get vehicles. At enterprise rental you literally check in at kiosk and get vehicle within minutes. I was talking to other customers in line and they said this specific uhual only one person is always working. Cashier didn't even do a walk around of the vehicle or look at gas and I just turned in keys/closed out storage unit. When I got the bill I was charged for not filling up and insurance around $85.00 that I did not ask for. I took pictures of before and after of gas and sent them to uhaul. Uhaul customer service only reimbursed me because I took photos. If i did not take them they probably wouldn't have reversed the charge.
Rochelle Thomas | Overall ExperienceThank you
TYLER SANDOW | Overall ExperienceI would have rated 5 stars, but because it lacked an elevator and I rented a unit on the 2nd floor, having to carry more than 20 containers that were at least 50lb each, made me cancel it right away. I thought there would at least be an elevator to help and make it even more convenient but I was shocked to find there was none. They should have mentioned that there was no elevator before I rented it.
SAMYLANIE GARCIA | Online Move InExcellent service
vonda brooks | First ImpressionsStaff is great
Howard White | First ImpressionsIt has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.
Leonard Tabone | Overall ExperienceStill waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.
francisco herrera | Overall ExperienceNo Elevator.
Jaime Del Carpio | Overall ExperienceOn another note I rented a truck and found it was filthy. I was disappointed and didn’t feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who’s primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.
TYLER SANDOW | Overall ExperienceWe had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.
anh rock | First ImpressionsDan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.
JANNIE FARMER | First ImpressionsI emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.
Stephen Galli | Overall ExperienceSTAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free
KAREN MCLUCAS | Overall ExperienceOutstanding!!!
KAREN MCLUCAS | Overall ExperienceExcellent staff members
KAREN MCLUCAS | Overall ExperienceThe units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.
Ezekiel Cruickshank | Overall ExperienceGreat place friendly staff. Great service
Leonard Tabone | First ImpressionsThis location is a bit further than others but the staff here has always treated me well.
Leonard Tabone | Overall ExperienceDan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!
Salina Golightly-Mondragon | Overall ExperienceStaff went above and beyond to be helpful.
Brigit Ramirez | First ImpressionsEveryone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings
jean hensley | Overall ExperienceAfter having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan
Salina Golightly-Mondragon | First ImpressionsGreat team. Dan the manager was helpful and professional.
James Mackie | Overall ExperienceThank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.
Stephenie Saint Vincent | Overall ExperienceIn 5 years the rental fee for my storage unit increased by 70%. A complete rip off.
ROD GARRETT | Overall Experience!
TONY PEREZ | Overall ExperienceDaniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!
Sally Johnson | First ImpressionsEverything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.
Mohebullah Karimi | Overall ExperienceWould use this facility again if needed
CHERYL MILGROM | Overall ExperienceUHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.
Laura Rheaume | Overall ExperienceThe manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+
Jeremy Merrill | First ImpressionsHorrible customer service! Service people never pick up the phone. Long lines.
roman fernando | Overall ExperienceLil under staffed but all went well very happy with da truck I had!
adam fineman | First ImpressionsEveryone was very nice and helpful.
anayah wallace | First ImpressionsFriendly customer service
TRACEE SMITH | Overall ExperienceThe new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable
Dennis Rey | Overall ExperienceI will rent again Thanks
Carlos Roger | Overall ExperienceMy only complaint is the stairs, great service here and accommodating..
PATRICIA LYNN BEIGEL | Overall ExperienceThis place is great.
thuy phuong | Overall ExperienceGlad to be done with the expense.
michael brooks | Overall ExperienceThe moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about
Zachary Keller | Overall ExperienceThe young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!
CATHI SWEARINGEN | ReservationPablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!
MARC SIWIRSKI | Overall ExperienceUnit was well maintained.
GABRIEL SCOTT | Overall ExperienceIn over a year of usage I never had a bad experience. Great service!
Patricia Ferrer | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank Gil | Overall ExperienceThis place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you
Adrian Sabater | Overall ExperienceGreat service!
IVAN JARQUIN | Overall Experienceit was a great experience
trinh nguyen | Overall Experiencegreat!
debbie philipps | Overall ExperienceMike the manager was so helpful and polite. He did a Great job.
Robert Isaac | Overall Experience