Customer Reviews for U-Haul Moving & Storage of Ukiah

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Everything went very well from pick up to drop off.

Rating:

5.0

Service and vehicle were excellent.

Rating:

5.0

All the people at the Ukiah, California, location have always been qualified.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very friendly NO HASSLE service! Ukiah U-Haul made it SO easy I would definitely rent from them again.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Moving boxes is quite a workout. It does always feel really hot in there. Maybe the heat is to ensure that condensation doesn't accumulate but it's uncomfortable. Otherwise great experience and clean facility.

Rating:

1.0

Customer did not leave a comment.

Rating:

3.0

David , the so called manager is not professional looking.. His hair and clothes are ALWAYS dirty and sloppy …I have rented many times and everytime his clothing is not crisp nor clean nor is it neat looking. Very sad

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Friendly, knowledgeable staff. Great service

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

It would be nice if the personnel that rent the trucks would take the time to check out each vehicle to ensure that the tires were in a safe working condition so that the customer would not have to go through the circumstances that I and my family had too! It would be nice if someone from corporate would contact me and maybe give me back a refund for the trouble that we went through. In addition, I was asked to tow a trailer back to the location that I was traveling to and had to go to another location from where I picked up the truck. When I got to that location, the trailer was not there! Someone called me the next day and told me the trailer was available but the truck was still being loaded and in a location some 40 miles away.

Rating:

5.0

Customer service was great. Work and efficient

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Consistent quality customer service. Friendly, informative staff. Always a pleasure to do business with on occasion when I need a truck or ??? for the day to run around here in Ukiah, California.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Make it easier to locate a proper place to park.

Rating:

5.0

Excellent service, well-maintained trailer. I did want to change the pick up time but was unable to get through on the phone.

Rating:

4.0

None

Rating:

5.0

quick and easy drop off

Rating:

5.0

The people waiting on us were very friendly and helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

What was most disturbing was the cost per miles. I was shocked when I was given the total over $500 Honestly I will never use U-Haul again.

Rating:

5.0

For my situation, all staff were friendly and ready to help. Both staff in store and over the phone were excellent.

Rating:

5.0

Service was excellent had a great move using Uhaul thank you.

Rating:

5.0

Your website is terrible. Needs to be scraped and new one made by people that know what they are doing. I could not do anything and when returning truck could not get a receipt. Very bad.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer service was great, quick, and kind. I will definitely be using uhual again. No improvements, service was great.

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

We agreed to do a pick up for a U box and drove 2.5 hours out of the way $120 in gas (they said we would be compensated $600. We got to Elk Grove and they claimed the box was cancelled. I let Uhaul know and they said they could only compensate me $150. Basically I lost time and money for nothing.

Rating:

4.0

Accessing the storage after hours via key card never worked.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Not happy with the app. Had to call customer service for assistance twice. I will say they were very helpful, thank goodness

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Drop off person was too busy talking on his phone to unload the trailer seems that the phone is more important than the job

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Michael was super nice and professional

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

My after hours code doesn’t work I can’t get in that’s my only complaint

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Best service around!

Rating:

3.0

Uhauls rented at Ukiah location are always dirty.. and even this time the fuel was just below half tank when the paperwork said it was 1/2 … it’s unfortunately the closet location to me and so I feel I have to rent there. Average is relative to what I have come to expect from this location.

Rating:

2.0

Customer did not leave a comment.

Rating:

2.0

Very standoff service .... I wasn't walked out to the uhaul and shown it's condition. I was told to match my key to the sign on the uhaul with no assistance. No one opened the back or explained it would need a cleaning before returning.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

There's really no way to improve. The service was top notch, very friendly, kind and helpful. I was able to check in on line which made pick up very quick and easy (love that feature) When I returned the truck they were waiting for me in the return area...how he knew I was approaching I'm not sure, but everything was just so seemless. I use our local U-Haul whenever I need to get heavy furniture moved, do dump runs or for those impulse buys that won't fit in the car! lol It's a reasonable price to rent for the day for a few hours. I've used U-Haul in the past for moving from house to house as well. Highly recommend the Ukiah U-Haul!

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Awesome

Rating:

1.0

Uhaul in KC installed my hitch and wiring. My wiring was broken when I went to get a trailer in ukiah. Uhaul ukiah could not fix uhaul KC wiring job. Uhaul should be able to fix their own work. Moreover, the relay plug that was broken was a recalled part by uhaul. With uhaul written on the part. Anyway, I had to pay a 3rd party to fix uhauls own wiring job and was never compensated for the recalled part either.

Rating:

5.0

Windshield had a dirty film on the inside that was so bad I had to clean it.

Rating:

5.0

Customer Service is always The Best! We appreciate our local Uhaul.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

They were really helpful at this location I will definitely recommend this place To family and friends

Rating:

5.0

Mike was very professional & we had a very good experience, thank you

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

What can you do to improve? Have a little more compassion, moving is stressful, especially long distance in the rain.

Rating:

1.0

Didn't appreciate employees approach after we drove 10 hours in the rain; we were super tired, stressed and anxious as it was. Employee said we were late, even though we arrived 15 min prior to closing. So he went ahead and charged us for an extra day, even though we were not late. Employees seemed more concerned about going home, even made a comment about it. Then we were accused of delivering the trailer with a flat tire, however we had just driven it there towing our truck, we'd notice if there was a flat tire AND would have said something if there was. Didn't like or appreciate the entire U-Haul experience, will never use again.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Friendly, fast service, easy return, literally took me 3 minutes to return, and was on my way.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

This location sits on a hill and to someone unfamiliar with it, the chance of the tow bar on the 26 footers getting caught in the gravel is a constant concern.

Rating:

4.0

Staff were an excellent help!

Rating:

5.0

Nothing (except lower prices). Everything was handled in a cheerful and professional way by the staff.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

U-Haul store staff were friendly, but ultimately could not provide assistance, and directed me to the website to complete my purchase. At my destination, I was given a window of delivery from 1:30-3:30 and my U-box wasn’t even picked up from Marietta, a 45 minute drive, until 3:45. It was very frustrating to have movers on site and ready to unload based on U-Haul’s promised delivery time and having to make them wait.

Rating:

5.0

Customer service was awesome

Rating:

5.0

Always a pleasure to do business with the Ukiah, California branch of U-Haul. Vibrant & youthful employees eager to assist an old guy like me. SOOOO REFRESHING with today’s youth…🇺🇸🇺🇸🇺🇸👍👍👍

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

service was slow because there was only one person working. Truck smelled throughout of marijuana, and the driver's seat was tilting to one side. But it served it's purpose.

Rating:

4.0

After hours access is not in working order, other than that it is a very good storage service

Rating:

5.0

Throughout my 60 years I have used U-Haul many times, but never have I had service like I received today. Every person at this location was so very nice, and went out of their way to make sure we had everything we needed. I can honestly say I have never received service when I truly felt that every one of the employees actually cared l, and they all went out of their way to make sure we had everything we needed. The people working at this location were beyond amazing. I can't explain how pleasant the whole experience was. I hope the company knows what an awesome crew they have. Thank you and I will be back to have my tow bar installed very soon, and will recommend this location to everyone. 👍

Rating:

3.0

I want an inspection of the vehicle WITH the salesman Before leaving the establishment NOT have to go on line. The pictures were very difficult to see and didn't show defects well. It's best to do it in person

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I really appreciate the service we received, thank you, and the cargo van worked efficiently. We will cone back again.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

If someone makes a reservation for a set time to pick up a truck, please make sure that there are enough staff to help at the counter. We were in a hurry. Other than that, the staff are friendly and helpful. The place was clean and organized. I highly recommend this place!

Rating:

4.0

The truck ran fine and was in good condition. However, the windshield was very dirty with bug spatter when I picked it up, and it was a bit annoying that the fuel was only at 3/4 of a tank. I would have appreciated a clean windshield and not having to stop for gas as soon as I did. Otherwise the service people were nice and I got checked in quickly.

Rating:

3.0

They were having computer issues upon check-in at counter. Prior to that I tried checkin by smart phone, online and the website said a message like it ran out on memory when trying to load by license.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

With all of the 26 foot U-Hauls parked near the after hours entrance, you could not access the units to get things in and out because they blocked all but a 2 ft path. The latch that the lock attached to felt like it would come off with an easy tug. The doors were also made of super light weight material and would break if someone kicked it.

Rating:

3.0

You have too many rental trucks and trailers. There is no room to park for your customers who pay 100 + a month. It's inconvenient. I will not recommend or come back to rent a storage.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Always loved uhaul...a little issue won't change it. God bless

Rating:

5.0

Thank you! You did an excellent job helping me.

Rating:

1.0

Lady was great, everyone else no comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

I have typically had a great experience with U-Haul. Both for vehicle rentals and storage units. I had some issues with both at this location. 1) due to circumstances beyond my control, I showed up with my rental truck to place my belongings in a storage and return my truck. Little did I know, when I arrived at the hours staff were on site to unload, there was no elevator to get upstairs. In addition, I was provided the smallest unit for my free month even though I asked staff if a larger unit was available. I was told there was not (but I could clearly see units unused, and remained unused during the duration I stored my belongings there). I believe they did not want to give me a larger unit for my free month. I've never experienced this before. And because I had a very full truck, it took me almost 2 hours longer than expected walking heavy boxes up stairs and trying to make everything fit in my tiny unit. I returned my truck and was charged an entire additional day! Even though I saw the truck I returned was not critically needed seeing as their lot has ample numbers of 10 foot trucks...and mine sat around for quite some time, unused! I requested a refund, and was refused. Again, very disappointed. U-Haul typically has been very accommodating...but this rental experience was the worst I've had. I was never provided a card to access the building and was never made aware in my coming and going, that it was typically offered. I wasn't aware that technology was on site until another guest was curious why I was waiting for the staff to arrive and unlock! I then obtained one. Upon my renting the unit, it should have been offered as part of my perks. To have longer access hours. The staff...David, the General manager, was kind and accommodating. Most of the staff were friendly enough, but several of them do a lot of sitting around when the property could have been attended to for cleanliness, such as vacuuming. David was always busy and worked very long hours, while most of his staff sat around looking bored. I appreciate the kindness David extended, for reasons I won't go into. He knows what I'm referring to, and it won't be forgotten. But the above issues were my experience and observations in truth, and I honestly hope I never have to use this location for rental purposes again. I wasn't going to respond to the request for feedback, but this morning I had about 4 more requests to do so...so, here you go. Not what you were probably hoping for.

Rating:

4.0

The facility is well maintained with a friendly and helpful staff. The only issue I had was with parking. At times the lot was so full of rental vehicles that it was difficult to find a parking place. I do understand that there is likely no solution for this as the U-Haul lot has limited space.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Sometimes Night access door blocked off with truck or keypad turned off.

Rating:

5.0

Very helpful, secure, convenient, trustworthy, and excellent customer service. I would highly recommend this facility to everyone I can. Thank you for your excellent customer service.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Nesecitan más trabajadores que permanescan dentro de la oficina

Rating:

5.0

The staff there was very helpful N Ukiah. Also willing to answer any questions that I may have regarding anything that Hass to do with you all. Very happy with my experience!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The owner and his team are thorough, quick, and great to work with. Highly recommended.

Rating:

5.0

Staff was exceptionally helpful, pleasant and efficient

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Excellent! Friendly staff. I recommend it to people all the time.

Rating:

5.0

They were very helpful very patient for our unique situation. Would definitely recommend them and would use them if we need to OK thank you.

Rating:

5.0

Very good customer service

Rating:

4.0

Very friendly, knowledgeable staff. Will return again if ever needed.

Rating:

5.0

No muss no fuss! Nice folks work here, easy to understand!

Rating:

5.0

I got the unit in June 2017 and move out August 2021. I never had a problem with staff, was able to access my unit when I needed to and the the business was always clean.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The staff at U-Haul were extremely helpful and nice.

Rating:

5.0

Only issue we encountered was the hole for lock was slightly misaligned but was immediately taken care of by maintenance personnel JD and professionally handled High fives and gold stars for Uhaul staff in Ukiah CA

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Staff was friendly and location is clean however the doors to enter the storage were broken on several different occasions when we went to access our storage. We were forced to extend another month when we drove over 2 hours to empty it and the key pad code was not working, again. Extremely inconvenient to have a storage unit you can't access as you please, especially when it's two hours from where you live.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

U-Haul customer service is quite amazing. Your on-site managers always provide the information that I need, and they have made me feel that U-Haul should continue to be my first choice.

Rating:

5.0

Fast and great service really great employees

Rating:

5.0

As it turned out, I didn't need the storage space after all, only thank you for being there for me in case. Ardenji was very helpful both in the renting and then in the canceling -

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

There were no large units available and the second floor units are difficult to access with only stairs when moving large amounts of items. Staff was great.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

david hoffart at ukiah uhaul storage was friendly and helpful.

Rating:

1.0

My access code never worked. One time my lock was on a different storage unit. Nobody could tell me how that happened. When I moved out and wanted my money back for my months that were prepaid they told my that I couldn't get it back. It wasn't until I had my boyfriend come in to help me that they "called" someone and figured it out. I would not recommend anyone to this place.

Rating:

5.0

Excellent customer service!

Rating:

5.0

During the time I used the storage I never had a problem. I felt my items were safe. Thanks for everything.

Rating:

4.0

Temperature not always where it should be. Appreciate the recent paint/clean up.

Rating:

5.0

Pick up was relatively quick. There was a problem with the storage unit, but the destination Uhaul in Ukiah was very accommodating and worked with me on my timeline.

Rating:

3.0

The Uhaul in Ukiah CA. Storage actually smells like rats.. And they close at 7 so i get off work at 6 dnt have much time... Other than that love the staff.. Very kind and helpful

Rating:

5.0

Staff truly understands how to deliver EXCELLENT customer service.

Rating:

4.0

Thanks!

Rating:

4.0

My best to Jen and David... They have such wonderful personalities that r experience there was so awesome... One thing i didnt care for was how cold it was inside... Made it hard for me to sort throug

Rating:

1.0

Every time I’d call corporate about the filthy units and the rats in my things they’d raise my rent and still do absolutely nothing. I want my $10/ month insurance fee back!

Rating:

3.0

only one person staffing this location - they NEVER answer the phone.

Rating:

1.0

Had UBox shipped from Colorado. UHaul chose Ukiah. Couldn't deliver and couldn't provide a solution. Go to UBox and it had been broken into. No one notified me and no one helped me with next steps.

Rating:

5.0

Very helpful in getting me set up with a new storage unit, and helping resolve problems from the rental.

Rating:

1.0

My pod was broken into and they did not call. They never answer their phone and are not helpful. I made a reservation to have the pod on a trailer to take it empty it and it was not ready when we arri