Customer Reviews for U-Haul Moving & Storage Of San Juan Capistrano

5,243 reviews

33033 Camino Capistrano   San Juan Capistrano, CA 92675
(Next to CHP Customer parking is limited to 30 minutes Please plan ahead)

(949) 245-6478

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(949) 245-6478

33033 Camino Capistrano
San Juan Capistrano, CA 92675
(Next to CHP Customer parking is limited to 30 minutes Please plan ahead)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The girl that helped me was super accommodating and very prepared to help her customers. God bless her and your operation there.

Omar Arzo 
Rating:
3.0

It took a long time for someone on the staff to acknowledge me.

Andrew Lewis 
Rating:
5.0

Quick and easy. Friendly staff

carolyn gallobruno 
Rating:
5.0

Customer did not leave a comment.

DAVID EUZARRAGA Fiesta Ass 
Rating:
5.0

The customer service/sales people were friendly and very helpful. The process was quick and easy. The gentleman that brought the truck out was extremely friendly and made sure everything was good before I left.

Laura Chiate 
Rating:
5.0

Fast and efficient

Sara Brechbill 
Rating:
5.0

Customer did not leave a comment.

Anthony Pinegar 
Rating:
1.0

We had to call for roadside assistance and were told it was 2.5 hours ETA plus 30 min to request a service. Plus, 1 hour of online submitting all the answers to their call center (actually a page with someone typing) because they couldn’t figure out what code to use as a problem!

Tatiana Taleb 
Rating:
5.0

Customer did not leave a comment.

karen eagleton  |  Overall Experience 
Rating:
1.0

the customer service was great but he auto transport was literally ripped, the passenger side of the strap for the autotransport was ripped and barley made it into the ratchet.

Matin Bani 
Rating:
5.0

Better online app check-out

GERARD DELIN 
Rating:
4.0

Can I get a email receipt?

Doug Winter 
Rating:
5.0

Customer did not leave a comment.

Esteban Diaz 
Rating:
5.0

No problems.

STANLEY RAMSEY 
Rating:
5.0

Sean Sorensen provided outstanding service!

GREGORY MOORE  |  First Impressions 
Rating:
5.0

Great Service!! Definitely recommend this location. Friendly staff and they were on point! Had everything ready to go immediately. Made our moving day less stressful!

Joleen Leonard 
Rating:
5.0

Customer did not leave a comment.

Richard Grable 
Rating:
1.0

Both people were rude. Esteban was ridiculous and so was the female worker.

Angelina Perez 
Rating:
4.0

Customer did not leave a comment.

Mike Yoshida 
Rating:
5.0

Customer did not leave a comment.

areie haziza 
Rating:
5.0

Customer did not leave a comment.

thomas jack 
Rating:
4.0

Everything was fine

John Kirchner 
Rating:
1.0

the agent at the desk had a horrible attitude. first he sad there are no trailers left, so we went to the Doheny branch. the nice agent at doheny said they don't have a trailer available and referred me back to san juan capistrano again. I told him "i am coming from there, they don't have any". hechecked and said they have a couple available and made a reservation for us. we went back, wasting almost an hour. same tall dark hair agent said we don't have any available again. I said we have a reservation, He said there is this guy that rent every day. I said does he have a reservation? he couldn't misinform us again and said "he must have cancel". then he reluctantly with a very rude attitude walked out and connect the trailer to our vehicle and left. This trailer was parked 3 inches front the trailer next to it and we could not get out. in any event, I am a businessman too and I know it is not right to treat cleant like this guy did.

HOMAYOUN DAYANI 
Rating:
5.0

Customer did not leave a comment.

Dennis Beecher 
Rating:
3.0

I would not recommend leaving the facility without reviewing charges. I left as I was told a receipt would be posted to my email account. It was posted and a fuel charge was added, I had put fuel back into the Cargo Van. After the event it is hard to argue the case!!!!

bernie franczak 
Rating:
5.0

Customer did not leave a comment.

David Patterson 
Rating:
5.0

Customer did not leave a comment.

Gregg Booth 
Rating:
5.0

Customer did not leave a comment.

nathan montgomery 
Rating:
5.0

Everyone was so helpful and friendly. Made renting a truck very easy.

Melanie Davis 
Rating:
5.0

Customer did not leave a comment.

Jeremy Illenberger 
Rating:
5.0

Customer did not leave a comment.

JOY HAYWARD   |  Overall Experience 
Rating:
5.0

Great experience!

BRYAN WINN 
Rating:
1.0

I have rented before it is has always been a bit rough around the edges. I picked up the truck and Esteban was my agent. He was not helpful in the least and I was, obviously, a distraction for him. I checked in and inquired about a larger truck which was available only 30 minutes before but E said that even if I had booked it online he would not have given it to me because he had people waiting. That was Okay as I had only inquired but I did find it a bit odd. He checked me in but seemed so distracted by his phone that I felt uncomfortable. I went out to the truck (without any assistance) only to find the truck totally out of gas. I had to go back inside and Esteban said "Sorry, none of the trucks have gas right now, when you come back just tell the agent". I explained that going asap to the gas station was not something I felt was reasonable could have cared less. I almost told him to take the truck and stick it up his ass, but truth be told we had a team planned and ready to go so i was stuck. I immediately went to the gas station and fueled up. We used the truck for several days but the AC did not work-it was broken and the drivers side door did not work so I got a error message every time I drove, which was very annoying. I went to drop off the truck today with Sean. I explained the issue and he was amazing. He took care of us (without me even asking) and understood our issue. Sean is the ONLY reason we will consider renting from this location again. Esteban desperately needs to be retrained or find another suitable job that has nothing to do with customer relations. I own a company Shower Toga and if one of my employees handled a transaction in this manner they would have been fired, not retrained, but fired. Sean is your only savings grace. If I rent again and walk in the door and Esteban is there I will cancel and leave. If Sean is there I will continue will my transaction knowing that someone within your establishment actually gives a dam.

Kressa Peterson 
Rating:
5.0

The app has not been friendly to me. I just talk to the attendant. Way better experience.

travis king 
Rating:
5.0

We were very impressed with the cleanliness of the truck and fair price we were charged. We would recommend this location. Employees were very courteous and professional

susan miller 
Rating:
5.0

Customer did not leave a comment.

Luis Mcphelson 
Rating:
5.0

Excellent customer service

Dorothy Moneymaker 
Rating:
5.0

Customer did not leave a comment.

Keith Rossl 
Rating:
1.0

When I first moved in I got a call stating that my unit was unlocked as was found by the cleaning person. I was told I needed to return to lock it. When I returned, it was locked and my suitcase had been stolen. When I tried to report it I wasn't able to get in touch with anyone, when I finally did a week later I was told "oh well, there's nothing we can do." The rudest people work at this location.

Melissa Smith  |  Overall Experience 
Rating:
1.0

We arrived during business hours, but no one came out to greet us or even direct us on where to drop the trailer off.

Andrew Lewis 
Rating:
5.0

All worked very well for my cargo van reservation. I actually finished my work quicker than expected and returned it after only a few hours. .The van was clean with a rubber mat in the cargo area and I rented a bag of moving pads which protected some furniture well. It drove smoothly with excellent mirrors. At return an outside attendant did my checkin, my charges were reduced due to fewer miles than I had predicted, and I was quickly on my way home. It was a fine experience at San Juan Capistrano U Haul.

JEFF YOUNG 
Rating:
5.0

This is the fourth time we have rented a truck or van from this location and it is always a quick, easy and friendly experience.

Lori Anthony 
Rating:
5.0

Customer did not leave a comment.

susie namazi 
Rating:
5.0

Customer did not leave a comment.

Michael Benvenuto 
Rating:
4.0

Customer did not leave a comment.

MICHAEL NATSIS 
Rating:
5.0

Customer did not leave a comment.

Schyler Hartmann 
Rating:
5.0

Customer did not leave a comment.

Julie McGrath 
Rating:
4.0

Customer service was good, no problems, just not a memorable experience.

lucinda lambros 
Rating:
4.0

Customer did not leave a comment.

GREG VONURFF 
Rating:
4.0

Customer did not leave a comment.

Emily Carter 
Rating:
5.0

Quick and efficient

Garrett Lawrence 
Rating:
5.0

little disappointed when i got my final bill and it was about double what i expected and i had put way more gas in it than I needed to. When i returned the truck the guy who i talked to was on a cell phone and never acknowledged me.

Holly McLemore 
Rating:
5.0

Every time when I needed U-Haul was there for me. Thank you so much! A+

GABRIEL FRAENKEL 
Rating:
5.0

Customer did not leave a comment.

Tricia Lucarelli 
Rating:
5.0

Easy return

Jana hastin 
Rating:
4.0

I used the app to complete check-out and it had a few issues, mostly due to network slowness/overload. When I completed the check-out process, the app told me to proceed inside and show the green icon on my screen to any U-Haul employee (and skip the line). The only person inside was competing a trailer rental for another customer. I showed him my screen as he was finishing the trailer rental, and I could see the truck key hanging on the wall directly behind him. Rather than simply handing me the keys and moving on, he said, "I'll be right back, I need to help this customer hook up his trailer." The employee then walked outside to hook up this other customer's trailer, and asked his coworker (who was already outside) to come back inside and hand me the keys to the truck. The other employee literally grabbed the keys off the wall, handed them to me, apologized, and said, "good luck with your move."

Thomas Gray 
Rating:
5.0

Very clean facility and friendly, helpful staff.

Cliff Combs  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REBECCA SCHANNA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cliff Combs 
Rating:
5.0

Customer did not leave a comment.

casey falls 
Rating:
5.0

Customer did not leave a comment.

Andrew Jordan 
Rating:
5.0

super smooth, employees areaways super efficient and helpful. a actually go out of my way - past other haul centers - to go to this specific haul location.

Steven Bair 
Rating:
5.0

Technician was awesome had answers to all my inquiries

jose arvizu 
Rating:
3.0

Truck had check engine light come on. Truck had 1/8 tank of gas in it at pickup....there needs to be a manual walk around with the customer to verify condition of vehicle instead of a random text message that pops up after you leave the lot.

Chris Dransfield 
Rating:
5.0

Customer did not leave a comment.

Thomas Gray 
Rating:
4.0

Customer did not leave a comment.

Aubrey Eyer 
Rating:
5.0

Your self service app is not user friendly and lacks responsiveness and poor instructions

JASPER SCHANNA 
Rating:
5.0

Customer did not leave a comment.

Logan Knowles 
Rating:
5.0

Customer did not leave a comment.

Alan Mouchawar 
Rating:
5.0

Customer did not leave a comment.

Phyllis Kidder 
Rating:
4.0

Customer did not leave a comment.

SANDRA TRUDELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nurlan Maratuly 
Rating:
5.0

Customer did not leave a comment.

ERINN MILES 
Rating:
5.0

Nothing, keep up the good work

MARK CELANO 
Rating:
5.0

Customer did not leave a comment.

ALBERTO MALDONADO 
Rating:
4.0

Customer did not leave a comment.

Michael Oshiro 
Rating:
5.0

Customer did not leave a comment.

DJ Logemann 
Rating:
5.0

Great customer service. Very helpful

Eric Mervis 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RUSSELL 
Rating:
5.0

Customer did not leave a comment.

jason bonfiglio  |  Overall Experience 
Rating:
5.0

Helpful courteous staff…thanks

JOSE GARCIA 
Rating:
5.0

Super smooth, new equipment, large facility and efficient check-in process. No complaints.

Steven Bair 
Rating:
5.0

Customer did not leave a comment.

carol rayek 
Rating:
5.0

Your employww that greeted us when we arrived was very nice and helpful.

Roger Jones 
Rating:
2.0

I made a reservation to pick up at Costa Mesa location and the the u-haul rep was distracted and input wrong information, that cause me to went back and move to pick up vehicle in San Juan trying to avoid SURPRISES at the time of pickup due to mistake. Anyhow I asked to cancel CM and move to SJC pick up . He never cancel the first reservation and I ending up paying lot of money driving more miles with total amount over 400 dollars plus gas for simple trip to Bakersfield with small 10 ft. Van . Really costly . Simply prohibited excessive expense that leave me out of money in my budget. . And the wrong experience due to one of the employees mistakes .

felipe garcia 
Rating:
5.0

Fast and efficient. Thoughtful as to my need to get on with my day.

MARK HASSINGER 
Rating:
5.0

Extra easy pea z

Charles Johnson 
Rating:
5.0

Customer did not leave a comment.

Jani Rajamaki 
Rating:
1.0

Dumb. Y’all charged me $160 for a pick up truck I used for 5 hours. I shouldn’t have filled up you gas tank, which was another $60. Shit sucks forreal. SMH.

chris reyes 
Rating:
5.0

Customer did not leave a comment.

Charmaine Olesco 
Rating:
5.0

Customer did not leave a comment.

Ievgenii Sulima 
Rating:
5.0

Customer did not leave a comment.

Giancarlo Vasquez 
Rating:
5.0

All was good.

Robert Miranda 
Rating:
3.0

I had rented unit 1281 for many years and went in on Saturday 12/30/23 to try and add an 5x5 unit. The two people working had zero interest in helping. Showed me one unit on a map and did not offer to show it to me in the facility. Then they said it was reserved. I asked if any others might come available near the #1281 that I already had. They said they did not know. Zero effort. I went to another local facility and rented a larger unit and came back on 12/31/23 to move out of #1281. When moving out a lady with a smaller unit saw me moving and wanted to rent the #1281 that I was exiting. She wanted a rack that I had. We tried to sort that out with the worker there but he said he could not do that. I had to move out and then someone who was not there needed to inspect the unit and then she could rent it. I removed the rack and turned the unit over to your staff. Not sure if the lady was able to rent the unit. Really, really bad service. No effort to get up and sell the units so I took my business elsewhere. I really enjoyed the facility though but never the assistance from the staff.

Matthew Doss  |  Overall Experience 
Rating:
5.0

Your best location

Brian Rich 
Rating:
5.0

Excelente Customer Services, fast and very good equipment.

Betty Miller 
Rating:
5.0

The lady who checked me in was very friendly and helpful

Steve Buchholz 
Rating:
5.0

Customer did not leave a comment.

Anna Kunz 
Rating:
5.0

U guys were awesome

Joe Moreno jr 
Rating:
5.0

Friendly courteous staff.. thank you.

JOSE GARCIA 
Rating:
3.0

Not this location, but we had so much trouble getting a truck and a trailer, the trailer was 2 hours away and they wouldn’t give us any discount even though I was told I would get one when I booked it, we had to cancel the trailer the day before we moved. Then someone told us we had a truck at our location, and then a half hour later someone else called and said there wasn’t one and there would be one a half hour away. It was constant calls saying we don’t have something and we don’t have a discount and when we asked if we could talk to anyone else they just said no. No manager, no discount, most people were rude. Will probably not book U-Haul anymore. Unnecessary hassle and too much money for us doing a lot of work. Switching to Penske. This was the worst experience.

Kelsea Riley 
Rating:
5.0

Met the owner, intelligent young man who well the brand integrity and he is the promising future for the planet, lead by his generation.

Mark Celano 
Rating:
5.0

Everybody that works there isn't very helpful and consider it. The staff absolutely goes above and beyond to assist the guests making everybody's experience amazing!!!

STACIE BUSS  |  First Impressions 
Rating:
5.0

Service was great.

Peter Platner 
Rating:
5.0

The manager was very professional and listened to what my concerns were . He then went beyond to accommodate my needs, because of his attitude I would go back again .

Carlos Reyes 
Rating:
5.0

The windshield was dirty, but the truck was in great condition. Windshield wipers should be checked.

Lance Collier 
Rating:
5.0

I had an emergency need for a unit on a Sunday morning, and Y’all took care of my need in a Very prompt & professional manner. I was squared away in record time with no bologna and was moved in within a few hours of my reservation call. 👍🏻👍🏻👍🏻👍🏻👍🏻 Chris Stewart

Chris Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett Macbeath 
Rating:
5.0

Customer did not leave a comment.

Nick Cancellieri 
Rating:
5.0

Customer did not leave a comment.

joni cresci  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joann Cresci 
Rating:
5.0

Nothing. It was great.

Cindy Ward 
Rating:
1.0

The vehicle in which I rented was guaranteed to be there and it wasn't. Apparently the vehicle was rented to Amazon instead. The guarantee promised a $50 payment if the vehicle wasn't available at pick up and the associate that I dealt with refused when I asked for it. U-HAUL has been a nightmare during both move ins. I'd never recommend it.

Jason Dissinger  |  Online Move In 
Rating:
5.0

Great placw to store your things. Zero issues or complaints w the 10x15 unit.

Miguel Felix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chechulae Chapdelaine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vanessa edillon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA MARTINEZ  |  Overall Experience 
Rating:
5.0

The facility was great, but the u-haul was not available when we arrived.

john doyle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lowell Gray  |  Overall Experience 
Rating:
5.0

Facility is always clean , well lit and very secure!! The staff is friendly and helpful at all times! This is the best storage facility that I have ever seen. Will definitely recommend it!!

Susan Hiles Meadows  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorin Croft Matekel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Roldan  |  First Impressions 
Rating:
5.0

Everything was excellent! We moved & no longer need storage - thank you!!

LORIE BABA   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY VELASQUEZ  |  Overall Experience 
Rating:
5.0

Great experience!

Colin Emery  |  Online Move In 
Rating:
5.0

The San Juan Capistrano location was very good and they did an excellent job.

robert allison  |  Overall Experience 
Rating:
5.0

Always a great place to do business with.

Kenny Winters  |  Overall Experience 
Rating:
5.0

Great facilities and awesome stuffs. Specially Mitch and Elena. I hate moving out, lost my comport storage facilities!

jose Mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MANSOOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTO DELGADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla Martus  |  Overall Experience 
Rating:
5.0

Awesome experience

Myles Gentzkow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MENDOZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MANSOOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tania martinez  |  Overall Experience 
Rating:
4.0

My only complaint is that rated keep going up. Year after year. Couldn’t afford anymore.

Charlene Nielsen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Staci Lawley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle Keathley  |  Overall Experience 
Rating:
5.0

My seven months with this U-Haul facility was an excellent experience. The staff were knowledgeable personable and efficient when I rented the unit and when I ended my contract. The storage area was well secured, well lit and spotlessly clean. I appreciated the convenience of a clean and well-stocked bathroom available in the storage area. Overall, no notes! Five star experience, I would definitely recommend this location to other residents who need a temporary storage solution.

Philip Krajeski  |  Overall Experience 
Rating:
5.0

very nice and friendly

Chechulae Chapdelaine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew pendelton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clare Schiller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica booth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ej Rozell  |  Online Move In 
Rating:
5.0

Nice place. Prices going up was the reason for moving.

Christopher McIver  |  Overall Experience 
Rating:
4.0

I made this reservation in advance of moving from Scottsdale and had arranged to drop the truck and trailer off. I knew I would be there after 7 and tried to check in online several times but the link would not work. I spent most of the trip from Phoenix in the phone with uhaul and no body could help this. I was supposed to be given a code to get in but nobody called me. I brought the truck and trailer there the next day, my time to be checked in was 0800 but because I couldn’t get access the night before it took until 1000 to unload and I was charged for an extra day rental. Pretty mad about that. Anyway. The two people working in the office were really nice.

Denny Alexander  |  First Impressions 
Rating:
5.0

Excellent customer service

DEVOREAUX WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald crawford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT DEWITT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORRAINE MUNOZ  |  Overall Experience 
Rating:
5.0

Very nice people and friendly I wish the owner the company good luck more on the future. And thank you for the management to give me chance to get my other important items . Thank you 🙏

roberta Villanueva  |  Overall Experience 
Rating:
4.0

My only issue, is that they kept raising the rental price.

Diane Peterson  |  Overall Experience 
Rating:
5.0

The manager over at San juan Capistrano his name is Mitchell. He Was so patient and so find during my most difficult ti'm trying to move in a short amount of time I was having so many issues with transferring money to my account to another and then the card kept coming up as fraud because of a missed typo on the zipfood and I kept my phone kept dying and I kept having to charge it out in the car so I can talk to the bank to clear it and he was just not irritated at me very polite very kind help me every step of the way Your company is very lucky to have him as a manager

Christina Mccaffferty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Gutierrez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward romero  |  First Impressions 
Rating:
5.0

Excellent Staff !! Courteous & very customer service oriented. Elvira- always was so kind and I referred many customers to her. Sorry to hear she’s gone. I still have a unit there and waiting for a large unit to open up . Happy customer! RB

RENNELL MAY  |  Overall Experience 
Rating:
5.0

Our departure agent in Oak Harbor, WA went out of her way to assist us. She gave us an extended drop off window as we were traveling with three pets, and had to accommodate their needs. She talked with us to understand our move, and let us know about the one month free storage option, which was incredibly helpful.

Cindy Talwar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Ochoa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William LOUGHRAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tania martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beverly franks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Brainerd  |  First Impressions 
Rating:
4.0

Everything was great. One improvement would include extending the operation hours for the sliding door into the storage units. The sliding door makes it a lot easier to transport carts with a lot of items on them.

Connor Howe  |  First Impressions 
Rating:
5.0

Very helpful!

Margaret Nash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Goebel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUILHERMO MONTES  |  Overall Experience 
Rating:
5.0

Exactly what I was hoping for any storage unit. Friendly and helpful staff as well.

Matt Tompkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle Webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARRY GETZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Keller  |  First Impressions 
Rating:
5.0

The best storage facility!!

Mary Lee  |  Overall Experience 
Rating:
5.0

Everything happened very smoothly and no hiccups

Robert Hales  |  First Impressions 
Rating:
5.0

I found the facility to be very clean and well maintained. There were always enough carts/dollies available for my use. The staff was friendly and helpful.

Richard Flynn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaila Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kamille armas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meggan Heck  |  First Impressions 
Rating:
1.0

The unit was not ready for move in, the Security seal was present. The storage lock was missing. Direction to my storage unit were wrong. The employee didn't have her Uhaul uniform or name Badge. These are only a few items I noticed.

pedro salinas  |  First Impressions 
Rating:
5.0

I would like to downsize our storage unit from 10x10 to 5x10 please as soon as one comes available. Thank you. FOR Kyle Keathley #1068?

robert mueting  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen DiRocco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Lopezbanda  |  First Impressions 
Rating:
5.0

your employees were very nice and friendly. easiest move ive experienced i with a storage unit. the people working for your san juan capistrano uhaul were very helpful. they have security cameras in the storage facilty which makes me feel safer and they let u have access until 10 p and they have alarms if you dont use a code and unit # to open the doors to even get into the storage. safetu anf the climate control units make mr feel

Jennifer Kuri  |  Online Move In 
Rating:
5.0

Excellent facility, felt safe and secure and the staff are always very helpful

Kerry Howells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY GAGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY THOMPSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabriel Fraenkel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JODI DAVID ATKINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig hanslic  |  Overall Experience 
Rating:
5.0

Thanks, great experience per usual

Lainey Tanner  |  Overall Experience 
Rating:
5.0

Helpful team and nice staff

Nathan Arthur  |  Online Move In 
Rating:
5.0

Fantastic experience, have used UHAUL services many times and in several different states. This is by far the best ever!

Nelson Aveleno  |  Overall Experience 
Rating:
3.0

The guy that processed my rental unit was rude and very unfriendly. I’ve never experienced such poor customer service.

Melissa Smith  |  First Impressions 
Rating:
5.0

I would just like to thank the staff at U-Haul Philip especially Elvira as well she was a great help it's a beautiful person and I would definitely recommend them to all my friends and I would definitely store with them again they made it convenient they're very helpful and all I can tell them is thank you

RYAN SORLIEN  |  Overall Experience 
Rating:
1.0

You literally have prostitutes servicing johns at your facility. Every time we've been there, staff is rude and put-out when having to actually help a customer. Your policies are inconsistent, and restrooms are disgusting. What a tremendous amount of money spent for such a crappy experience. Also, I fell out of the back of the UHaul at your facility, the handles are so thin it slipped through my hand, none of your employees could be bothered to check to see if I was hurt. And there were multiple employees around when it occurred. 0/10, would never recommend this location.

Stephanie Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Page  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john loughran  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Will Delaney  |  First Impressions 
Rating:
5.0

Elvira and her team provided excellent service. A well-run office.

William Barber  |  Overall Experience 
Rating:
5.0

This facility is the most impressive I have experienced.

Nelson Aveleno  |  First Impressions 
Rating:
5.0

Isabel and Elvira were so helpful and went above and beyond to get me into my storage unit at the end of office hours. I had a terrible day with moving issues and without their amazing customer service, I would have no place to put my stuff. In today’s world where service is compromised and weak, it is so refreshing to have such a positive experience where business employees and management actually care and are willing to take the necessary steps to help another person out. It was so, so appreciated!!

lindsay dahlin  |  First Impressions 
Rating:
5.0

The only challenge was getting in and out of the “one way” marked driveways (which customers did not abide by) and maneuvering among all the parked trucks, trailers, customers getting hitched up etc.Everything else is perfect. Thank you.

Mary Bestgen  |  Overall Experience 
Rating:
5.0

Muy buen servicio gracias

yovani diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAGDY SARIELDIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Soltonna Rizzi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bill Baldi  |  Overall Experience 
Rating:
4.0

I do not choose to comment. Thank you u-haul.

cale hill  |  Overall Experience 
Rating:
3.0

Too soon to rate at highest level. Loading access is tight due to all the biobtail trucks parked in back loading area.

James Saccaccio  |  First Impressions 
Rating:
5.0

The Uhaul facility in San Juan is easily accessible and very well maintained.

Richard Flynn  |  First Impressions 
Rating:
5.0

Clean, nice space, worked perfectly for my move.

Erik Aamodt  |  Overall Experience 
Rating:
5.0

Top Shelf Place and Staff

DAVID KUZMICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL NICKEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia paulsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald crawford  |  First Impressions 
Rating:
5.0

The team at this location is great!! Thank you!

Tisha Moreno  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janine Werner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madeline Belliveau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOY HAYWARD   |  First Impressions 
Rating:
5.0

Storage facility is spotless and staff was friendly and helpful

Leonard Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Baldwin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kim gage  |  Overall Experience 
Rating:
5.0

Always attentive!

patricia lepe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Pierce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Sieloff  |  Overall Experience 
Rating:
5.0

Very nice staff member that helped me out!

chris grazer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORIE BABA   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david perguson  |  First Impressions 
Rating:
5.0

All the employees at this location are so nice and helpful

Stacie brian  |  Overall Experience 
Rating:
5.0

All of the staff were super friendly and helpful!

trevor gates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Wylie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAMROY VANVELZER  |  Overall Experience 
Rating:
5.0

My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.

Bagalee Ortez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET K SMOLIK  |  First Impressions 
Rating:
4.0

good job.

Erik Aamodt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley Parker  |  First Impressions 
Rating:
5.0

Sometimes there’s peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I’ve been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.

Claudia Rae  |  Overall Experience 
Rating:
5.0

The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.

michelle driscol  |  Overall Experience 
Rating:
5.0

The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.

Sandra Stawski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Smith  |  Overall Experience 
Rating:
5.0

SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.

Shelly Page  |  First Impressions 
Rating:
5.0

The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I’ve ever used.

Cynthia Halverson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Casey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janneth Garay  |  Online Move In 
Rating:
4.0

A wonderful experience! The facilities were outstanding - the best! Management was amazing, friendly, and always more than helpful. My only reason for the 4stars vs 5 stars is that it was absolutely impossible to reach the location directly. Going through 30 minutes of the call center and listening to the continuous commercial waiting to speak to someone is really painful.

george watsonvii  |  Overall Experience 
Rating:
5.0

I’ve been using UHaul fir both personal & business over 30 years

carole purcell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lily Toh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Tollefson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Jaton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landon Felix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Merian Guerra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Tollefson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE ADDISON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen Rochefort  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon helton  |  Overall Experience 
Rating:
5.0

Laura, (manager ?), was excellent and got us informed and squared away in just minutes.

Paul Stanton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEIDI BAILEN  |  First Impressions 
Rating:
5.0

Thanks for everything. It was a good experience.

Diane Mathews  |  Overall Experience 
Rating:
5.0

The staff at the UHaul of San Juan Capistrano are great! I've used this UHaul location to install a tow hitch with wiring, rent trailers and also use the self storage. The employees have been great every visit. They go out of their way to ensure a top notch experience.

Denver Leonard  |  Overall Experience 
Rating:
5.0

Convenient, and it was nice to have moving carts to use and a bathroom onsite. I felt my contents were safe there.

Laura Stites  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Weston Lewis  |  Overall Experience 
Rating:
5.0

No matter who we dealt with yesterday everyone was polite, quick to serve and just right out professional. Such a difference from the Uhaul facility that picked the truck from. We actually enjoyed our time spent at this facility. Bravo to a great team.

Frederick MacKinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendall Schaeffer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad Fitzsimmons  |  Overall Experience 
Rating:
5.0

Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!

Susan Smith  |  First Impressions 
Rating:
5.0

the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided

MICHAEL KILPATRICK  |  First Impressions 
Rating:
5.0

Excellent customer service!

Bonnie Tucker  |  Overall Experience 
Rating:
5.0

I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!

Ethan Sabaroff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nick cancellieri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez  |  First Impressions 
Rating:
5.0

Laurie was informative and very kind. My experience was top notch.

SARAH KELLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Bush  |  Overall Experience 
Rating:
5.0

I rented a uhaul truck and it came with a free month of storage. Made moving and storing my belongings easy.

Javier Lopezbanda  |  Overall Experience 
Rating:
5.0

Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.

Tom Nowak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Daigneault  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful! The facility was one of the best places I've used and would definitely use them again for any storage needs.

gloria freeman  |  Overall Experience 
Rating:
2.0

We had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren’t very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.

kathleen mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Cohen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beverly franks  |  Online Move In 
Rating:
4.0

Very nice facility

SHERRY KELTERBORN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda vandurmen  |  Overall Experience 
Rating:
5.0

The entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99% safe & secure. Love the climate control compbined with the facility is 100% concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.

Steven Blankenship  |  First Impressions 
Rating:
2.0

Elvira Manager extremely jude. Parking sucks. And so does the alarm system. Wouldn't come back if paid a million dollars

Katherine Bruffy  |  Overall Experience 
Rating:
5.0

The professionalism of the staff was above average it was excellent

CHAD MARTIN  |  First Impressions 
Rating:
5.0

The only reason I moved out was I needed a first floor unit. I rented a 10x10x9 unit on the ground level. Unfortunately all that was available when I arrived was two units adjacent to each other equivalent to that size. Unfortunately, I had big furniture and it wouldn’t fit through the door. Subsequently I had to leave the furniture out. I checked with your office to see if there was another available unit but your staff said there were none. I had to move only due to the storage situation. I even asked to be wait listed but unfortunately u do t have that. I actually love your place. I am going to keep checking back as I think you are the best storage in town. Hours, staff, cleanliness, card system, location! No wonder you are full! This place is a 10! Sorry I had to leave but no where to put my furniture!

Cynthia Westman  |  Overall Experience 
Rating:
5.0

The young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!

Susan Hiles Meadows  |  First Impressions 
Rating:
5.0

La manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!

MIGUEL PEREZDIAZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lainey Tanner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Staci Bishopp  |  Overall Experience 
Rating:
5.0

The customer service is outstanding ! From the whole team. I’m very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJC

RENNELL MAY  |  First Impressions 
Rating:
5.0

Staff was very helpful, facility was clean. Convenient use of carts. Very helpful to have uhaul truck pickup and drop off at the same location. Could use an easier and smooth location for an access ramp.

Amy Daigneault  |  First Impressions 
Rating:
5.0

Very helpful and accommodating

william salinardi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Tucker  |  First Impressions 
Rating:
5.0

I have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.

Cynthia Sieloff  |  First Impressions 
Rating:
5.0

Really nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.

Daryl Bedrosian  |  First Impressions 
Rating:
5.0

The staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!

Madeline Belliveau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue stone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHELSEA FEILERDORMAN  |  First Impressions 
Rating:
5.0

Thank you for the free month. That helps.

JOHN WENSKUNAS  |  First Impressions 
Rating:
5.0

Todo bien.

CELEDONIO MORENO  |  Overall Experience 
Rating:
5.0

Overall great place. Storage units were very up to date and clean.

Cole Hauptman  |  Overall Experience 
Rating:
4.0

I was surprised all the paperwork was done online. Only problem you can't ask a computer questions. It was confusing how to gain access once I arrived at the sight. The entrance where you drive up is an exit to the property and marked as such. Had to find a park on the crowded street and walk into the store to get directions. The staff person was courteous and very helpful. He was ⭐⭐⭐⭐⭐

Cheryl Burns  |  Online Move In 
Rating:
5.0

Very clean and I felt safe inside the storage area.

Sheryl Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahura Naderi  |  Online Move In 
Rating:
4.0

My move-in experience was very good; however, I made a prior reservation over the phone with someone at the branch I was booking storage at, which was not in the system. Getting the size room I originally requested worked out, though I felt concern upon first arriving and finding that my reservation was not intact from the phone call and notes I had made for myself in booking the room.

REBECCA SCHANNA  |  First Impressions 
Rating:
5.0

Vincent and staff were amazing! I really appreciated their willingness to go out of their way to help me and get me moved in. I am very happy that I chose your location as it will be the best fit for me going forward.

Rosemary Slouka  |  First Impressions 
Rating:
4.0

Thanks for making this easy. Would have been 5 Stars... but....Only negative is that online reservation that I held got canceled in your system and no notice was sent to me. So I had no idea that it was lost. Had i not called before I came I could have come there assuming my space was still there for me, and I could have been out of luck! You can't relinquish someone's reservation and not tell them. Please correct this.

kenneth BERGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff McCleary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY VELASQUEZ  |  First Impressions 
Rating:
5.0

Excellent staff and storage facility.

David Chang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea MEREDITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ric Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Weston Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE GORDON  |  First Impressions 
Rating:
5.0

Great staff, plenty of employees to help and storage on site. Excellent.

Agape Recruiting  |  First Impressions 
Rating:
5.0

Tx

CHARLENE WATKINS  |  First Impressions 
Rating:
5.0

Professional and helpful staff and clean storages !

Angel Ramirez  |  Overall Experience 
Rating:
5.0

My reservation for the storage unit was not found in the system due to a slow server not functioning properly. However, the staff was extremely helpful and helped facilitate securing a storage unit. I want to personally thank Steve at Capo Beach Uhaul for going above and beyond to help me move in my belongings.

Chad Moline  |  Online Move In 
Rating:
4.0

The unit size I reserved was not what I originally received. Took extra time to get the unit size I reserved.

Melanie Wylie  |  First Impressions 
Rating:
5.0

Excellent service provided by agent

Anthony Bush  |  First Impressions 
Rating:
5.0

The move in process was really simple and the staff were extremely helpful and friendly.

karen dekker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ronda elliott  |  First Impressions 
Rating:
5.0

Had an excellent experience with my storage unit. Facility was clean, easy to use, carts were always available, and the staff was friendly if I ever needed anything.

Andrew Willson  |  Overall Experience 
Rating:
1.0

You shouldn’t have charged the card that the deposit was done for extra charges that I incurred. It wasn’t my card. It was my friends and you didn’t have any reason or approval from her to do that. $295. I was on the contract and it was my responsibility not hers in any way. She has defriended me and it’s all your fault for not crediting her card back and not coming to me for the additional charges. It wasn’t even 30 days that you charged her card. I was the lessee for the van not her. Ridiculous and I will never recommend UHaul to any of my friends. Plus your $19.99 a day rental. Is so far from that with all the other things that also expected to pay in advance.

STELLA SATTERFIELD  |  Overall Experience 
Rating:
5.0

I'm very impressed with this storage facility and the people who manage it. It's clean, well maintained and the employees are extremely helpful.

WILLIAMROY VANVELZER  |  First Impressions 
Rating:
5.0

Great Service!!

Paul Vogeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas Sieloff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Brown  |  Overall Experience 
Rating:
5.0

Very helpful professional, cleanest storage I’ve seen! I choose for location and price.

Kelly Kemmerer  |  First Impressions 
Rating:
5.0

Elvira is awesome!

leanna bradshaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Webb  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris Baldwin  |  First Impressions 
Rating:
5.0

Keep up the good quality and good attitude and helpful staff.

Maria Jesusa Socorro Talley  |  First Impressions 
Rating:
5.0

I have used many storage units in our 20 years of business and this has to be THE most professional and well kept facility I’ve found. The bathrooms are immaculate and SMELL great! 🤣 The staff goes beyond duty to accommodate your needs. I am beyond pleased with Elvira, Ed and Steve and their entire team. Give those guys a raise!

Cynthia Sieloff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Bargaehr  |  Overall Experience 
Rating:
5.0

The staff were awesome!!

Myles Gentzkow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joy bradley  |  First Impressions 
Rating:
5.0

The Manager at the San Juan location (El Vira) was very accommodating, professional and friendly. Her through ability to cover all terms and agreements along with instructions made out move go very smooth. Happy with offer, location and staff.

michelle driscol  |  First Impressions 
Rating:
4.0

Prompt service

STEVEN HAKOLA  |  First Impressions 
Rating:
5.0

The staff were extremely helpful! The facility is excellent and even includes beautifully-maintained restrooms on each floor. We were on the second floor which is humidity-controlled. The elevator was extremely spacious and everything is kept in extremely good condition. I would highly recommend this facility!

Mark Lauria  |  Overall Experience 
Rating:
5.0

The staff was beyond kind and helpful. I had a mattress and a couple pieces I needed to store and they made everything easy. From renting the truck to storing it an their storage units with the elevator and free carts. 2 very friendly guys that work there (wish I could remember their names, one guy had tattoos on his leg) ran up to help me load my mattresses. The whole experience was lovely.

MICHELLE BENETIER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jack likins  |  First Impressions 
Rating:
5.0

I have had many storage units from Newport Beach to Laguna Niguel in our 20 year long career as a Caterers and as a Wedding Coordinator. We have never experienced the warm, efficient, caring and excellent customer service that we were given at this storage facility. You are truly treated like family.... your every need is seen to with a SMILE and a gracious attitude I like so many other facilities. It is so refreshing to meet people that actually enjoy their jobs and evidence it by their can-do, go beyond the call of duty attitude. We will always recommend this facility! Thank you Elvira, your mom, Elvira and Ed and your entire crew. True Excellence exemplified.

Cynthia Sieloff  |  Overall Experience 
Rating:
5.0

Staff very nice and helpful. The storage area was clean.

Aaron MacDonald  |  First Impressions 
Rating:
5.0

The facility in San Juan was so well run and so clean, we actually chose a U-haul storage location in Arizona even though it was slightly higher priced than the storage we had been using. The people were helpful and it was a great experience working with you in San Juan. Thank you.

James Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER ISRAEL  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful and the facility is clean and well maintained.

Jim Smith  |  Overall Experience 
Rating:
5.0

U-Haul cooperated well with my Mover and although they were surprised to find storage space upstairs apparently that wasn’t a problem and the double space I reserved seemed to accommodate my belongings.

Patrick Oswald  |  First Impressions 
Rating:
5.0

Was getting ripped off at previous Uhaul storage facility that was over priced for how poorly maintained it was, glad I found this location that was just a 15 minute drive further. At the end of the day I was happy to find this location & the staff was friendly and helpful

ruben perez  |  First Impressions 
Rating:
5.0

The Tim in this locación are always attending and professional,and friendly. I recommend.

roney serrano guzman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelley DERIFIELD  |  Overall Experience 
Rating:
5.0

What a most pleasant experience! The pricing is excellent, the service fantastic. I just can’t say enough about our experience... it was expeditious, customer service reps were conscientious and kind. I’m delighted and completely satisfied with our experience.

Cynthia Sieloff  |  First Impressions 
Rating:
4.0

The time we took to secure storage online was a waste. At check in the clerk didn't find it which resulted in a double booking and double charging. After checking our bank account to discover the double charge a long phone call the next day was required to rectify this. Otherwise I'm satisfied with my decision to store at this U-Haul.

Layne Fant  |  Online Move In 
Rating:
5.0

Everyone was very friendly helpful and nice was ready to answer question . I will recommend them to my family and friends.

ELIZABETH BRACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lily Toh  |  First Impressions 
Rating:
5.0

I signed up for another storage unit via your website. When I broke the seal to move stuff in, there was no lock on the floor and no rat trap. The office staff quickly gave us a lock, and the custodian quickly provided a rat trap. All good.

Earl Slee  |  Online Move In 
Rating:
5.0

Elvira was so helpful and informative! Made life easy and our transaction a breeze

john benson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Berg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Boet  |  Online Move In 
Rating:
5.0

The staff have been very friendly and helpful. They have gone the “extra mile” in customer service. Thanks!

Mark Lauria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayla nascimento  |  Overall Experience 
Rating:
5.0

From beginning to the end of renting a truck and storage your staff was very helpful and friendly...moving can be very stressful and you all were very accommodating !!

Kayt Hughes  |  First Impressions 
Rating:
5.0

Staff was extremely helpful. Thank you.

James Jordan  |  First Impressions 
Rating:
5.0

Elvira was great. She took the time to show me different spaces to figure out which one would accommodate my needs best. When I think of moving I don’t expect a clean of an environment overall, well they have. Makes me feel good that my stuff is in a place where they care about how things look.

Darrin Kerbs  |  First Impressions 
Rating:
5.0

Great facility. Only issue was that very loud alarm system would periodically go off. But it was newly installed and I'm sure the bugs will be worked out.

George Puentes  |  Overall Experience 
Rating:
5.0

I was very pleased with the employee who assisted me with my needs. He was kind, helpful and very professional. I would recommend the San Juan office to anyone needing storage or supplies.

linda murogarcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Doss  |  First Impressions 
Rating:
5.0

Elvira and Ed provide excellence in service... Very responsive, knowledgeable, and friendly. Moving is stressful, yet the combination of this modern and clean facility and very capable staff made the experience quite pleasant

Sal landers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Suarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFF SCHANNA  |  First Impressions 
Rating:
4.0

Above average but with one glaring problem The SJC facility is all new and clean and great but...the load in design is horrifying. 1 door. For essentially everyone. I had one of your 20' trucks with a ramp. There was another uhaul truck with a trailer and a few more vehicles trying to unload. I eventually had to back in on a diagonal blocking handicapped space. It's a total clusterf*ck. Bright spot: new guy Josh. Still sort of training but great attitude. Willing to try anything to make it work for the customer. He'll probably lose that attitude as time goes by but he's awesome right now. I dread the day I try to get my stuff back out again.

William Moehring  |  First Impressions 
Rating:
5.0

Good location, good people. Location was very clean and tidy and up to date.

Dennis Hill  |  First Impressions 
Rating:
3.0

The counter customer service agent was kind, but swamped. They are understaffed. The storage access doors were still locked in the late AM. I tried calling and it was faster to walk over to the counter. The contact button on the call box didn't contact me to anyone. It is a busy facility and other patrons aren't as mindful of parking so that others still have access (ergo, I showed up to unload my car only to see two trucks parked on diagonals and blocking the walkways with full carts - over and hour later and they were still there - I had to come back the next day). That all being said, it is clean, the moving carts are super helpful and feel new, and the location is convenient to my home and the freeway.

LAURA acuna  |  First Impressions 
Rating:
1.0

Terrible reservation experience. Why overbook trucks and leave your customers screwed. Staff was not friendly. Check in takes FOREVER. They didn’t have decency to show me exactly which truck was mine and I got in two wrong trucks and went back inside twice to clarify which truck is mine. I had a 3:30 pick up and they never even let me know the truck was running late. I even called and waited on hold for 20 mins since there is no direct line to the store and verified the truck would be ready. It was an hour late and they also tried saying my reservation isn’t supposed to be until 6 even after I verified with two staff my pick up time. Unacceptable. I will not use uhaul again.

Kassandra Pitchford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Todd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randal Blanck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

todd fortune  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Berg  |  First Impressions 
Rating:
5.0

Very friendly staff and very willing to help with our needs! Thank You

John Forney  |  First Impressions 
Rating:
5.0

The facility is neat and clean and the staff, especially the manager, Elvira, went out of their way to help us. We ended up having to move to a larger unit and they handled it with no problem.

Pamela Avila  |  First Impressions 
Rating:
5.0

Very impressed with facility. Clean, safe, fresh and bright. Easy and convenient. Elvira is fantastic. She is efficient, friendly, knowledgeable, helpful and kind. Please let her know how much she is appreciated. Thank you.

Mary Bestgen  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly

Bill Doss  |  First Impressions 
Rating:
5.0

Best crew!!!

Ashley Inyang  |  First Impressions 
Rating:
5.0

I had a ubox delivered and both drivers were punctual, friendly and professional. Would recommend to a friend.

christopher perkins  |  Overall Experience 
Rating:
5.0

Thank you for everything.

Connie Hughes  |  Overall Experience 
Rating:
5.0

My 2 U Boxes from NY arrived ahead of schedule The corporate U Box Computer Program could use some tweaking my shipping/receiving address was the same & could not be updated on my website tracking

raymond harquail  |  Overall Experience 
Rating:
5.0

Elvira and her team at U-Haul were wonderful. I shipped 4 U-boxes from Seattle and stored them at the warehouse. The U-Boxes are so convenient and how I will move or store anything in the future!

Jenny LASH  |  Overall Experience 
Rating:
2.0

They are too busy and Uboxes are nightmare. Way too small and not organized and efficient like Pod.

afsaneh sarafraz  |  Overall Experience 
Rating:
2.0

Not enough characters to reply, But! clerk told everyone in line to be patience, when it was my turn he said not enough time before closing, I replied "patience" clerk has poor attitude!!!

James Jacomb  |  Overall Experience 
Rating:
2.0

Our u-boxes were ant infested. We had our other shipment fromPODs storage and had no issue. We did not move any food and definitely did not have ants in our things prior to moving them into the u-box.

rakhi datta  |  Overall Experience 
Rating:
5.0

The staff was very nice and accommodating. I had 2 Uhaul boxes, and was hoping to use a double trailer. This facility did not have one. The young man helping had the 2nd ready prior to my return.

Sean Scoles  |  Overall Experience 
No reviews have been submitted for this location.

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