Customer Reviews for U-Haul Moving & Storage Of Poway

5,489 reviews

13210 Poway Rd   Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd, Two blocks west from Community Rd. on Poway Rd)

(858) 486-3660

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(858) 486-3660

13210 Poway Rd
Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd, Two blocks west from Community Rd. on Poway Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

heather frost 
Rating:
5.0

Customer did not leave a comment.

Mahmood Mahmood 
Rating:
3.0

Customer did not leave a comment.

Brittney Page  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Metcalf 
Rating:
5.0

Customer did not leave a comment.

Liam Schroth 
Rating:
5.0

Customer did not leave a comment.

Anthony Lubrano 
Rating:
5.0

Professional, friendly, reasonably priced, quick and easy

Jeff Morgan 
Rating:
4.0

Customer did not leave a comment.

Richard Myrick 
Rating:
5.0

Fast and great customer service

ERIC OLMOS 
Rating:
4.0

Customer did not leave a comment.

Tamra Brouillette 
Rating:
4.0

Customer did not leave a comment.

Brad Pelletier  |  Overall Experience 
Rating:
5.0

Friendly staff. Very efficient pick up and drop off. Trailer was clean and well maintained. Well done!

David Allen 
Rating:
5.0

All good, fast and efficient.

MICHAEL DANIELSKI 
Rating:
4.0

Customer did not leave a comment.

William Zook 
Rating:
1.0

Customer did not leave a comment.

Maurice Hayes 
Rating:
5.0

Customer did not leave a comment.

Andrew Stevens 
Rating:
5.0

can you please send a bill

Venkata Sushanth 
Rating:
5.0

Making a reservation was easy, check in went quickly, staff was very helpful in hooking up my trailer, and the equipment was in first-class working condition.

Randall Rose 
Rating:
1.0

When I returned my equipment the worker refused to do a check in with me then charged me a cleaning fee. I am dissatisfied and will actively work to prevent others from using uhaul. Please contact me to address my concerns 559-361-2953.

Joaquin Weldon 
Rating:
4.0

Customer did not leave a comment.

Joel Mikre 
Rating:
2.0

I arrived to pick up my rental and could not find Toby, the manager, inside the place. Others were also waiting. I decided to walk outside to see if maybe he was checking on a rental return/pickup. I found him outside on the side of the building kinda towards the back. He was on speaker phone arguing with his girlfriend. They were cussing a lot back and forth. I walked towards him and said "you think you might want to come check us out?" He said "sorry", got off the phone and came inside to take care of all who were waiting. Once he finished with everyone, he proceeded to return outside and resume his phone conversation. He did not walk me to the vehicle, nor did he do any walk around to inspect the condition of the rental. He handed me the keys, pointed to where it was parked in the lot and that was all. The truck was dirty when I received it. I think it was very unprofessional of Toby to be on a personal phone call (especially cussing on speaker phone with the person on the other end) during business hours.

Shane Boullion 
Rating:
4.0

I had a reservation for a 15’ truck, but was told that it wasn’t available. That’s not what a reservation is… nothing was actually reserved. I was treated like I was in line for a 15’ truck but yall ran out. Except you didn’t run out. I saw 15’ trucks everywhere. Yall just only wanted them used locally. I’ll never use uhaul again I don’t suspect. How terrible to find out the day before traveling across the country, that your reserved truck does not exist. Poor service.

Jennifer Fender 
Rating:
5.0

Customer did not leave a comment.

Teresa Weir 
Rating:
5.0

Everybody at the facility was extremely friendly.

Phil Fairbrace  |  First Impressions 
Rating:
5.0

Great experience. Quick, easy, professional, friendly, reasonable rental fee. Would rent the trailer again.

Jeff Morgan 
Rating:
5.0

Excellent

John Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri Ercolano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Perez 
Rating:
5.0

Customer did not leave a comment.

mike guerrero 
Rating:
4.0

Customer did not leave a comment.

Lori Moberly 
Rating:
4.0

I don’t remember the gentleman‘s name that checked me in, but this is the second time I have worked with him within a month and he has always been over-the-top, friendly and extremely helpful

LISA HANNAH 
Rating:
5.0

It was significantly more expensive than expecting but not the locations fault. It's a Uhaul issue.

Jessica Lacerda 
Rating:
5.0

Customer did not leave a comment.

TIM hazlewood 
Rating:
5.0

Customer did not leave a comment.

James Easterly 
Rating:
1.0

There was only one of your employees there (who did a decent job with the amount of people he had to serve). It took me an hour and half to pick up a rental van. So did it for tens of other people. This was my worst rental experience.

Hani Tonddastnavaei 
Rating:
5.0

I had reserved a large trailer for a one-way move. I realized it was much larger than I needed, so they were able to modify my rental to a smaller size without any difficulty whatsoever.

Tracy Kreckman 
Rating:
5.0

I rent from a lot of locations and companies around the world. Uhaul has the best team, easiest process and I love it every time I rent from them. You're fabulous. Thank you.

CLINTON SWAINE 
Rating:
5.0

Customer did not leave a comment.

eric rodriguez 
Rating:
5.0

Customer did not leave a comment.

Mitchell Birenbaum 
Rating:
5.0

Thank you it is good

Khwaja Saeed 
Rating:
5.0

Small box trailer, pretty easy to use. They even let me use their electrical connector and not buy one.

Paul Kassel 
Rating:
5.0

Customer did not leave a comment.

Bruce Tiffin Kramer 
Rating:
5.0

Excellent location and great service.

GARY HARTSON 
Rating:
5.0

Customer did not leave a comment.

william connors 
Rating:
5.0

Customer did not leave a comment.

cheri martinez 
Rating:
5.0

Customer did not leave a comment.

Luis Biaggi 
Rating:
4.0

Customer did not leave a comment.

Michael Maiden 
Rating:
5.0

Customer did not leave a comment.

Mila Capistrano  |  Overall Experience 
Rating:
3.0

Improve customer service.

Kathleen MacKenzie 
Rating:
5.0

Best u-haul experience I’ve had - service was excellent

Bill Scannell 
Rating:
4.0

Customer did not leave a comment.

Ninette Sanders 
Rating:
5.0

Customer did not leave a comment.

JARYD HORSLEY 
Rating:
5.0

Toby Anders is incredibly customer friendly. He greets you when you arrive and helps with the poorly designed app for check in as cell signal is terribly poor in this area for AT&T (had barely a bar) and this apparently is the new future defined by U-Haul. I am not at all impressed with the app experience. I checked in in advance and upon arrival had to check in yet a second time and had to walk outside just to get a cell signal. Message to corporate U-Haul, I encourage you to really understand your full operational environment before deploying such apps to save cost. If it wasn't for Toby, I would have left and went to Penske to rent.

JOHN JASKOWIAK 
Rating:
3.0

Customer did not leave a comment.

Kathleen MacKenzie 
Rating:
4.0

Customer did not leave a comment.

Kenneth H Rice 
Rating:
5.0

Great vehicle and excellent service

Dennis MCCLANAHAN 
Rating:
5.0

Customer did not leave a comment.

Dave Fay 
Rating:
5.0

Customer did not leave a comment.

Robert Olson 
Rating:
5.0

Customer did not leave a comment.

Joe Campbell 
Rating:
5.0

Everyone who worked at this location was always friendly and helpful - thank you!

Evan Rose  |  Overall Experience 
Rating:
2.0

This was fun. I originally estimated I would drive the rental truck 14 miles for a subtotal around $30. When I returned the truck, I later saw a charge for about $65. This location doesn't give receipts by email until well after the fact, by the way, and the final receipt never showed what this doubled charge was for. Upon disputing the charge with my credit card, U Haul provided them a great receipt with the charges and supposed fuel level I returned the truck at and my credit card rejected my dispute. Unfortunately for U Haul, I have before and after pictures of the dash demonstrating that the fuel level of the truck I returned is of course higher than what U Haul says I returned it at. Althorn I submitted this with my original credit dispute, I look forward to chatting with them on the phone about why I should be charged 4 gallons of of gas for going 12 miles, especially when my picture of the dash shows I returned the truck at a higher fuel level than U Haul claims I did.

Danny Halim 
Rating:
4.0

Toby did a great job helping me check in. After scheduling an online reservation I was unaware that I had to download some app and use this when I arrived vs checking in at the counter. Unfortunately, I only had a half a bar on my cell phone making it nearly impossible to use the app. I strongly encourage you implementing strong wi-fi and such so that a customer has the ability actually use the app in your store. Or at least permit a counter check-in when situations like this arise.

John R Jaskowiak 
Rating:
2.0

Inside was not sweeped received the at quater of a tank ... We filled up the tank to full giving $109.00 to uhaul

Garrett Moreau 
Rating:
5.0

Customer did not leave a comment.

KAVOUS KONT 
Rating:
4.0

Pick up and drop off of equipment was done in a timely and professional manner.

Lori Moberly 
Rating:
3.0

Customer did not leave a comment.

Kurt Cornell 
Rating:
5.0

Customer did not leave a comment.

Adrian Concepcion 
Rating:
5.0

Toby was very helpful and accommodating -- thanks, Toby!

Bill Burns 
Rating:
5.0

Customer did not leave a comment.

Steve Price 
Rating:
5.0

Customer did not leave a comment.

JOHN PACKARD 
Rating:
5.0

It was all good

Mark Bramble 
Rating:
5.0

Customer did not leave a comment.

William Neail Jr 
Rating:
5.0

Customer did not leave a comment.

Ken Ratti 
Rating:
5.0

Excellent customer service.

Jedd Bogage 
Rating:
5.0

Customer did not leave a comment.

Robert Olson 
Rating:
5.0

Customer did not leave a comment.

DIANNE KERR 
Rating:
4.0

Customer did not leave a comment.

Paul Reay 
Rating:
5.0

very easy in and out on both the pick-up and drop-off

Thomas Myers 
Rating:
5.0

Great staff at the desk. Fast check in.

james nelson 
Rating:
5.0

Customer did not leave a comment.

Joseph Cullen 
Rating:
5.0

Storage met our storage space & convenience

Robert Culanag  |  Overall Experience 
Rating:
4.0

None

Saad Jaffar 
Rating:
5.0

Customer did not leave a comment.

Kim Konotchick 
Rating:
5.0

Customer did not leave a comment.

thomas spethmann 
Rating:
5.0

Customer did not leave a comment.

PAUL FASOLO 
Rating:
4.0

Customer did not leave a comment.

Susan Blessey  |  First Impressions 
Rating:
5.0

Few parking for customers while leaving the car there temporarily

Sansiri Siriwan 
Rating:
5.0

Toby was a kind and helpful individual.... personable and knowledge

Felipe Gomezgutierrez 
Rating:
5.0

Customer did not leave a comment.

Nathan Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin Birch 
Rating:
5.0

Perfect last minute rental

Robert Bey 
Rating:
5.0

Excellent and fast customer service both at pick up and drop off- will utilize this location for all my future moving needs.

William Collins 
Rating:
5.0

Great rental. Easy in / easy out and no issues at all with the trailer. Toby was particularly helpful. I'll definitely rent for this location when the need arises next. Russ

Russell Penniman 
Rating:
5.0

Customer did not leave a comment.

Mirany Legaspi 
Rating:
5.0

Customer did not leave a comment.

ROBERT RICHARDSON 
Rating:
5.0

Professional, prompt - as always it was a positive experience at the Poway U-Haul location

Jim Hopkins 
Rating:
5.0

Customer did not leave a comment.

Todd Smith 
Rating:
3.0

This place is over price for the little space you get. If you are tall it’s a lot of bending down, it’s not a place I would recommend to no one

LOTITHA GOVAN 
Rating:
5.0

Customer did not leave a comment.

RALPH KALMA 
Rating:
5.0

Customer did not leave a comment.

RALPH KALMA 
Rating:
5.0

Customer did not leave a comment.

Jeremy Fagan 
Rating:
5.0

I would say not a thing. The three people who helped us went t beyond expectation to be sure we were taken care of. All in all, a great experience. :-)

Shawna Ortega 
Rating:
3.0

The truck was nice and clean, but the app checkout experience was bad. I kept getting error messages, had to make two phone calls, and the same thing happened when attempting the return. For future U-Haul needs, I will do in person and not do it via the app. This is coming from someone who is very tech, savvy and pro doing things without human interaction.

Matthew Grindstaff 
Rating:
5.0

Very friendly, very welcoming, very helpful both on pick-up and returning.

Mike Rook 
Rating:
3.0

Customer did not leave a comment.

Edith Cortez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo Bobadilla 
Rating:
5.0

Customer did not leave a comment.

Juan Sulio 
Rating:
5.0

General Manager was excellent, thanks for the great service!

Gloria Jex Robie 
Rating:
5.0

Toby was terrific. Very helpful and professional.

Michael Reid 
Rating:
5.0

All went well, good equipment and service. Thx!

israel Negrete 
Rating:
4.0

Customer did not leave a comment.

larry sciblo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Weller 
Rating:
5.0

I only rented short term but everyone was very friendly and customer oriented. Very happy to have rented here.

DEBBIE DAVIS  |  Overall Experience 
Rating:
4.0

Overall, I had a good experience at U-Haul Storage. I left because I found an alternate facility that is newer, larger, a more convenient location & less expensive than what I’ve been paying at U-Haul.

desiree kates  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Taranisha Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela Hannosh  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PAMELA CHAFFEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICKA TAPIA  |  Overall Experience 
Rating:
5.0

Used them over the years... A great value & customer service, all around!

Linda Humejohnson  |  Overall Experience 
Rating:
5.0

Tobey has always been terrific to deal with. Always very helpful. Great experience.

GARY HARTSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Douglas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kasa Mele  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nancy thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quintin Du Plessis  |  Overall Experience 
Rating:
4.0

Thank you to the great staff at Poway Uhaul. Having a rough time right now and they made things easier.

RICHARD HETRICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valveta jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Batten  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

August Olinger  |  First Impressions 
Rating:
5.0

Tobby and his crew at poway uhaul was amazing the entire time we stored there! Thank you!

Jose Reyes  |  Overall Experience 
Rating:
5.0

Clean facility, friendly and helpful staff

lee wittig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Graul  |  Overall Experience 
Rating:
5.0

Both Toby and Nathan were very professional, helpful and friendly! Thanks guys. Take care!

Laura Stelmachowski  |  Overall Experience 
Rating:
5.0

Those guys were the nicest most professional of any U-Haul dealer I experienced

Deborah Crawford  |  Overall Experience 
Rating:
5.0

Tony is an amazing employee. He has helped me numerous times, either providing equipment or helping with moves (latest was moving two vending machines from unit to truck).

KEVIN SOTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Grasso  |  Overall Experience 
Rating:
5.0

You guys are always gr8 n understanding… ty!!!

Maria-Crisencia Wegryzn  |  Overall Experience 
Rating:
5.0

Toby was Excellent! He was very friendly, knowledgeable and extremely helpful!!

IVEY LEFTWICH  |  Overall Experience 
Rating:
1.0

Checked in with the front desk at that location. Absolutely no other customers there — and yet he seemed very distracted and explained almost nothing of the process to access my unit. Had to walk myself there, had to figure out the access code check in, had to cut the green “ready for move in” tag myself, which I wasn’t prepared for. Without knowing about the check in code process, my son and I set the alarm off twice before realizing we had done something wrong. Very disappointing experience.

Jason Burns  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Leonard Goodlett  |  Overall Experience 
Rating:
1.0

The containers had Rats inside and were bitten by spiders. Rotting floors with holes allow rodents and other creatures to get in. It had a rat trap placed inside our unit when we did not know, and rat feces was seen throughout. And then when I told the staff they said, " Yeah That's why were raising the rates to get new containers. We immediately cleared out our unit and were told there was no proration even though we just paid the rent.

Fred Hess  |  Overall Experience 
Rating:
3.0

The owner was friendly and cheerful but he appeared to be trying to do 10 things at once. He had to close early for a personal matter so I had some issues dropping off the trailer. I would definitely use this site again but he should find a backup for when he’s called away

Roelf Hogen-Esch  |  First Impressions 
Rating:
5.0

Great staff always polite and helpful

Robert Hartfield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna Arguelles  |  Online Move In 
Rating:
5.0

Personal were excellent. Reason I would not recommend this facility is the flooring in entrance. Tile is not smooth, super bumpy. Hard to transport items to unit. Have 2 units at 2 other facilities. Access them daily for my buisness and transport 1-2 carts. Never an issue with items falling off over and over. Frustrating

cathleen stoner   |  Overall Experience 
Rating:
5.0

I never used it

Kent Buckman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Richardson  |  Overall Experience 
Rating:
4.0

Toby is a great manager. He is very knowledgeable and helpful and he should be recognized for his efforts.

Emily Rybar  |  Overall Experience 
Rating:
3.0

We've had storage at U-Haul for more than 20 years did not just move in. I did recently, however, visit the facility. No issues except we couldn't get help getting the lock off because it had rusted and in trying to get it off, the key broke in the lock. We had one other issue; tried to get into storage unit - called and were told we could access up until a certain time; we arrived with a moving van and were not able to access. It was an outside unit but area was blocked.

ROBERT R. GANNAWAY JR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine Zobel  |  Online Move In 
Rating:
5.0

Toby is very helpful and kind.

Luis Morales  |  Overall Experience 
Rating:
4.0

I have been with U-Haul Poway since 2004 when I left for Thailand as a Peace Corps volunteer, then again in 2016 to serve in Liberia, West Africa. Been through several changes in U-Haul management... in managers but maintained storage in same location because of good rapport with staff.

LILIA COLINA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monty weadel  |  First Impressions 
Rating:
5.0

Friendly staff and storage facility is well kept

JESSE GOGUE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal geary  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria-Crisencia Wegryzn  |  Online Move In 
Rating:
5.0

TO WHOM IT MAY CONCERN: I CANNOT SAY ENOUGH ABOUT TOBY ANDERS. HE IS A MAJOR ASSET TO THE COMPANY, AS WELL AS A HELPFUL, PROFESSIONAL AND GENUINELY CARING PERSON. HIS INTERACTION WITH MYSELF AND OTHER INDIVIDUALS IN MY PRESENCE SHOWS CHARACTER WITHIN HIMSELF AND THE COMPANY. A DEFINITE FIVE STAR RATING FOR TOBY ANDERS. REGARDS, PHIL PEDRIN

Phil Pedrin  |  Overall Experience 
Rating:
5.0

Toby went above and beyond and helped in ways he didn’t have to. Really appreciate the help and the safe keeping of our belongings. Will definitely refer you if we ever know of anyone In need!

CARSON FASSETT  |  Overall Experience 
Rating:
1.0

They messed up my reservation and I had to find a facility last minute with a truck full of all my belongings. Then we were charged additional mileage on our truck rental when we had to relocate to another facility. I had originally booked a first floor (larger) unit and they tried to assign me a second floor smaller unit with no elevator/lift to move my belongings. They did not tell me it was a second floor until the guy walked me back. I had called the number listed under my reservation for Poway to confirm the day before. When I asked why they didn’t have my reservation the guy told me that I should have called his location directly. I called the number listed in my confirmation email under Poway!!!! It was a very frustrating situation to deal with in the rain and then to get an additional charge for mileage after having to scramble for another location to was not ideal! I would not recommend the Poway location! Nobody there was helpful or easy to deal with.

Brittany Aceves  |  Overall Experience 
Rating:
5.0

The gentleman that helped us was very knowledgeable and quick. I love this u haul. My mom has been with them for YEEEAARRSS!!! Everyone is totally helpful and friendly.

Ezequiel Ferra espinosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Peiss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Cavins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abigail smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Graul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rocio bergman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Gerrity  |  Overall Experience 
Rating:
5.0

The GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can’t thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say

Scott Heinrich  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vivian Valois  |  Overall Experience 
Rating:
5.0

Thanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.

Todd Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Macgregor  |  First Impressions 
Rating:
5.0

Great customer service

Rick Brinigar  |  First Impressions 
Rating:
5.0

The general manager was very helpful and patient with all my questions. He helped figure out a solution.

KELLY PFEIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Villanueva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorenzo Valverde  |  First Impressions 
Rating:
5.0

The staff was great polite friendly and very helpful. The Poway facility is clean and well run.

sue smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Cherpan  |  First Impressions 
Rating:
4.0

Parking is a challenge but everything else is great. The staff is courteous and friendly.

vernon dumolt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Fletcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank NAVARRO  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

joannah marrujo  |  Overall Experience 
Rating:
1.0

I was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!

Carolyn Davies  |  Online Move In 
Rating:
3.0

When I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.

Karina Flynn  |  First Impressions 
Rating:
4.0

It was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Thank you

Lorraine Socia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Meyer  |  First Impressions 
Rating:
3.0

Many problems and headaches using auto pay system which led to many confrontational communications

RON MOON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Wettschreck  |  Overall Experience 
Rating:
5.0

The U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%

Stephen Hernandez  |  Overall Experience 
Rating:
5.0

We were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.

CAROLINE DE MOLL  |  Overall Experience 
Rating:
5.0

Due to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Thanks!

gena davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSSELL Y LEE  |  Overall Experience 
Rating:
5.0

I think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?

Sally Michaud  |  First Impressions 
Rating:
4.0

You have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you

alan glickman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Thompson  |  Overall Experience 
Rating:
5.0

Thank you for the convenience and ease.

Jorge Javier  |  Overall Experience 
Rating:
2.0

People at desk weren’t helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly “Jesus Christ does everyone have to come at the same time.” Girl that helped in the AM wasn’t too friendly and appeared sick…stuffy and coughing. Other locations are better.

Caroline Carter  |  Overall Experience 
Rating:
5.0

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Mildred Padilla Harris  |  First Impressions 
Rating:
5.0

Thanks for your service

ANTHONY PHUC HAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria D Solis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Stranger Jr  |  Overall Experience 
Rating:
5.0

Thank you for all of the years of use.

TED PARISI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MENDELSOHN  |  Overall Experience 
Rating:
4.0

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Halley Hogan  |  First Impressions 
Rating:
5.0

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Qing Fang  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina Vanderhorst  |  Online Move In 
Rating:
5.0

The transfer to a different storage was efficient and fast. Awesome staff.

ERIC MORFIN  |  First Impressions 
Rating:
5.0

I appreciate all of the help from the staff. Thank you.

Gaylene Collins  |  Overall Experience 
Rating:
3.0

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

ANDREA PAYNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Kutschka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio Figueroa  |  Overall Experience 
Rating:
5.0

Jose Aguilar was awesome … always went the extra mile

Gary Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen mojica  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly Titus  |  Overall Experience 
Rating:
1.0

I called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren’t the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don’t know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.

MARIA AMARO  |  Overall Experience 
Rating:
1.0

I made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told “good luck”. In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.

Stacie Cherochak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue smith  |  First Impressions 
Rating:
4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not

Thomas Simpson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES GIBSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joshua reese  |  Overall Experience 
Rating:
5.0

wish there was more parking available!

Paula Waxman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Chance  |  Overall Experience 
Rating:
5.0

Jose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility

craig Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared LeBeau  |  Online Move In 
Rating:
2.0

The location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.

PAUL APPLEBY  |  Overall Experience 
Rating:
5.0

Needed my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.

Joseph Gerans  |  Overall Experience 
Rating:
5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Taryn Heard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Hernandez  |  First Impressions 
Rating:
5.0

All staff extremely helpful. Thanks!

Jonathon Johnson  |  Overall Experience 
Rating:
5.0

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Mario Mejia  |  Overall Experience 
Rating:
5.0

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Alison Canty  |  Overall Experience 
Rating:
5.0

Jose, Toby and everyone was professional, curious about very personable.

Elena Ortiz  |  Overall Experience 
Rating:
5.0

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!

Kenn Doughty  |  Overall Experience 
Rating:
5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

JULIA SMITH  |  First Impressions 
Rating:
3.0

It took a long time to check in but check out was streamlined.

BOB MCKEE  |  Overall Experience 
Rating:
5.0

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Lee Simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Kutschka  |  First Impressions 
Rating:
5.0

Todo muy bien

Guillermo Mendoza Prado  |  First Impressions 
Rating:
5.0

Rachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!

Shaarayah Bradsher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tami Krumheuer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario Mejia  |  First Impressions 
Rating:
5.0

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

JAMES HUTTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Needham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Needham  |  First Impressions 
Rating:
5.0

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

George Cota  |  Overall Experience 
Rating:
5.0

keep up the good work.

Kim Masso  |  Overall Experience 
Rating:
5.0

Very reasonable prices!

Janice Olsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Downing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna pinto  |  Overall Experience 
Rating:
5.0

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

carl bolus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN CHALKER  |  First Impressions 
Rating:
5.0

Just what I expected and beyond in great service even when they were VERY busy.

MAREL STERLING  |  First Impressions 
Rating:
4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Anthony Marano  |  Online Move In 
Rating:
1.0

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

Rachel Acfalle  |  First Impressions 
Rating:
5.0

Having a u-Haul company in the neighborhood is very convenience.

DIANA AYALA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Groh  |  Overall Experience 
Rating:
3.0

Refunded extra charges. What if I had not noticed???

Ronald Gaede  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA BARBER  |  Overall Experience 
Rating:
5.0

During this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!

Tyler Boright  |  Overall Experience 
Rating:
3.0

Staff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.

John Granger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emalyne Bron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle glover  |  Overall Experience 
Rating:
5.0

Only recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot

alvida pyros  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Downing  |  First Impressions 
Rating:
5.0

thanks for the service ,I GONE HAPPY.

Martha Moreno-Perez  |  Overall Experience 
Rating:
5.0

Thank you all for a good experience.

elizabeth newman  |  Overall Experience 
Rating:
5.0

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

brenda ward  |  Overall Experience 
Rating:
5.0

Very nice place to store my belongings until I finished moving into my new place.

Matthew Karbosky  |  Overall Experience 
Rating:
5.0

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

DANIELLE Portacio  |  Overall Experience 
Rating:
5.0

Very convenient

SCOTT ALLEN  |  Overall Experience 
Rating:
5.0

Great customer service

Annette Hubbell  |  Overall Experience 
Rating:
5.0

We always have a great experience at this location!

Taylor Barre  |  Overall Experience 
Rating:
4.0

Very good customer service and respectful.

Israel Aromin  |  First Impressions 
Rating:
5.0

Great experience from beginning to end! Thank you

Cathi Terry  |  Overall Experience 
Rating:
4.0

The management team was very helpful in assisting me with my needs. Thank you!

Diana Khan  |  Overall Experience 
Rating:
2.0

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

Bret Webb  |  Overall Experience 
Rating:
2.0

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

JAMES STAHLSCHMIDT  |  Overall Experience 
Rating:
2.0

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Brooks Buehler  |  First Impressions 
Rating:
5.0

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Jessica Jardine  |  Overall Experience 
Rating:
5.0

Great customer service, super easy process start to finish. Will definitely recommend

Chevelle Blackburne  |  Overall Experience 
Rating:
5.0

service and experience was good

chuck kemp  |  Overall Experience 
Rating:
1.0

We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.

Michael osgood  |  First Impressions 
Rating:
5.0

Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!

DANIELLE Portacio  |  First Impressions 
Rating:
5.0

Easy peasy

Kiere Eichelberger  |  First Impressions 
Rating:
1.0

Converted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.

Tisha Murdock  |  Overall Experience 
Rating:
5.0

They went above and beyond to help me get the right storage space.

Anthony Vella  |  First Impressions 
Rating:
4.0

Great service!

Drake Avila  |  First Impressions 
Rating:
4.0

Very friendly and helpful.

Kim Masso  |  First Impressions 
Rating:
5.0

Excellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.

John Matthew  |  Overall Experience 
Rating:
4.0

Desiree was incredible! Thank you for all you do

Heather Davalos  |  Overall Experience 
Rating:
5.0

We love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you

Taylor Barre  |  Overall Experience 
Rating:
5.0

From being to end this was a very professional service. Would highly recommend your company.

dawn burns  |  Overall Experience 
Rating:
5.0

The Manager, Jose, is excellent. He's always been helpful and professional.

Christian Grasso  |  Overall Experience 
Rating:
5.0

Desiree and the other workers were so kind and helpful.

Matthew Aaronian  |  Overall Experience 
Rating:
5.0

Thank you for an awesome job!

Heather Davalos  |  First Impressions 
Rating:
2.0

My storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't

MARY LAW  |  Overall Experience 
Rating:
5.0

Only down side is the minimal parking

Alex Vaughn  |  Overall Experience 
Rating:
5.0

Great place!

LORI WHITTY  |  Overall Experience 
Rating:
4.0

Staff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!

Angie Gonzalez  |  Overall Experience 
Rating:
5.0

Jose & his staff are easy to work with Excellent service!!!

CARLOS CHAVEZ  |  Overall Experience 
Rating:
4.0

Godd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.

David Haskins  |  Overall Experience 
Rating:
5.0

:)

christy embry  |  Overall Experience 
Rating:
5.0

Everyone was very helpful!

Kathleen Tanner  |  Overall Experience 
Rating:
5.0

Thank you

Symea Solomon  |  Overall Experience 
Rating:
4.0

The third party mover was sub-par but everything else was fine.

Ramon Vazquez  |  Overall Experience 
Rating:
5.0

Juan was very helpful

Guy Impastato  |  Overall Experience 
Rating:
5.0

Jose was very helpful we appreciated his professionalism.

Guy Impastato  |  Reservation 
Rating:
4.0

Very good Will use it again soon.

margarita voto  |  Reservation 
Rating:
5.0

Great facility. Staff very, very helpful!

PATRICIA MESSER  |  Overall Experience 
Rating:
5.0

Jose is great.

tino solis  |  Overall Experience 
Rating:
5.0

So helpful, so kind, so knowledgeable

lisa holt  |  Reservation 
Rating:
5.0

Jose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.

David Torres  |  Overall Experience 
Rating:
5.0

Thank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!

Sun Hwang  |  Overall Experience 
Rating:
5.0

Always friendly and helpful staff.

GORDON JEWESSYOUNG  |  Overall Experience 
Rating:
4.0

none

jack roper  |  Overall Experience 
Rating:
5.0

Thank you guys

Joe Campbell  |  Overall Experience 
Rating:
4.0

Good service :)

david delarosa  |  Overall Experience 
No reviews have been submitted for this location.

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