Customer Reviews for U-Haul Moving & Storage of Murrieta

7,568 reviews

25086 Jefferson Av   Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall, Across the street from Amberwalk Apartments)

(951) 239-4648

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(951) 239-4648

25086 Jefferson Av
Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall, Across the street from Amberwalk Apartments)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

michael grent  |  Overall Experience 
Rating:
5.0

Give customers a rebate if they only use the product 1/2 or less than the quoted/paid price. Brian

Brian Shaw 
Rating:
4.0

Customer did not leave a comment.

John Flaiz 
Rating:
5.0

Customer service from Counter Rep was appreciated.

David Serrato 
Rating:
5.0

Customer did not leave a comment.

JAMES DIRKS 
Rating:
5.0

Customer did not leave a comment.

nick bolin 
Rating:
5.0

Wonderful people working here! Thank you for your kindness! Well kept and very clean storage units !

Traudel Tanner 
Rating:
3.0

The exterior was covered in mud from the Rims to halfway up the doors. I ask the attendant to wash but he just rinsed and said that was the best he could do. I ask for a newer version because my clients were very picky. So... I received the muddy vehicle.

Rodney Walden 
Rating:
5.0

The brakes on the truck I rent were very squeaky

curtis Johnson 
Rating:
5.0

Ethan was great. Very knowledgeable. Did great work. Solved some electrical hookup problems. Overall a 10.

Jan Hartz 
Rating:
5.0

Ethan was very professional and very knowledgeable about questions I had regarding towing. A great asset to your company. Thank you

Glenn Santos 
Rating:
4.0

Customer did not leave a comment.

david hanson 
Rating:
1.0

My Ubox was dropped and my things were broken horrible experience and horrible service

Kay Akpan 
Rating:
2.0

It would have been helpful to Let me know that the drop off location where they said I could drop off would be closed and no drop box at that location. It was very inconvenient for me to have to drive several miles out of my way to go drop off the truck.

James Richardson 
Rating:
5.0

Keep doing what you are.

robert finnegan 
Rating:
5.0

Customer did not leave a comment.

CLAYTON WIMER 
Rating:
4.0

Customer did not leave a comment.

Fatimat Animashaun 
Rating:
5.0

Customer did not leave a comment.

DAVID MCQUEEN 
Rating:
1.0

Overcharged $18 for gas when I actually put more gas in there than what I left with. Frauds

Kalena Fite 
Rating:
5.0

The vehicle that I had appeared to be in need of a tune up and in need of an alignment. The noises that I could hear from the engine suggests that is time for routine maintenance. While driving it was also noticeable that the trucks wheels are not properly aligned. The service I received from the staff was excellent. They were accommodating when I needed to make adjustments due to the U-Haul app not working.

Christopher Rogers 
Rating:
4.0

Usually great here, but this experience was awful- I reserved a 5x8 trailer through the app 2 weeks in advance. Got a message to call facility regarding the reservation. Was told the trailer was not available and I had to go to another location to pick up. Donna was not helpful at all and basically offered nothing for the inconvenience of me having to drive an additional hour round trip to get a trailer. Another employee thankfully resolved the issue several hours later. Not impressed with the lack of customer service and no problem solving or compensation for U-haul’s inability to provide a trailer that I reserved and confirmed weeks prior.

Jason Jones 
Rating:
5.0

Great job, professional, polite and efficient. Thank you.

Amie Acosta 
Rating:
4.0

Customer did not leave a comment.

dickson mitchell 
Rating:
5.0

Your website needs improvement in speed and access. I had issues of timeout trying to load your pages. Try later

Gary Perkins 
Rating:
5.0

Great crew t u haul

DAN MILLIGAN 
Rating:
5.0

Self checkout was a little vague, but overall I would recommend this facility to anyone.

Deborah Nolen 
Rating:
5.0

The young man who installed my hitch was absolutely awesome. My appointment was at 9:30 am. I arrived at U haul at 9:17 am and the installer took my car in right away. I was told it would take about 45 to 60 minutes. Car hitch was installed and I was heading back home at 9:45 am, which included paying the bill. I am retired engineer and this young man had great attitude and knew what he was doing. Wow I was impressed! I live in Oregon and winter in SoCal. Great place with great service! Thanks

DOUG PETERS 
Rating:
5.0

Staff and Equipment were tremendous, I was impressed with Courtises, and professionalism..

keith elliano 
Rating:
5.0

Large U-Haul rental location that appears to be well stocked with trucks and trailers.

James Kramer 
Rating:
5.0

Customer did not leave a comment.

Betty Wichman 
Rating:
5.0

To print receipt before I leave.

Tyler Miller 
Rating:
5.0

Customer did not leave a comment.

Chris Figueroa 
Rating:
3.0

Very disappointing. The original location rented my truck out before I could get there. Got stuck in traffic and was half hour late and they gave me no choice but to go to a further away location for another one. That was so wrong. Traffic is bad and they should expect that . I left early to get there but freeway was backed up

Kathleen Rowett 
Rating:
5.0

Outstanding service, great location friendly staff

Edward Lehman 
Rating:
4.0

Van had only 1/4 tank of gas. Inconvenient to have to get gas to do our moving. Van had a weird smell.

tom BLOOM 
Rating:
5.0

Great customer service and fast

Rebecca Valerio 
Rating:
5.0

Uhaul’s rates are reasonable and they don’t upcharge you every 3 months like public storage. Also the staff is always available and helpful. The facility is clean and well taken care of. Renting a truck was a breeze.

Katherine Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Luchowski 
Rating:
4.0

Customer did not leave a comment.

VALENTIN MORALES  |  Overall Experience 
Rating:
2.0

Unfortunately, we had a somewhat bad experience with service. We asked about furniture straps and were shown ones that we were told would hook onto the wooden beams in the uhaul. They did not fit on the beams so we could not use them. I will be going back to return them for this reason. We also were never informed that there was a $20 charge for returning the uhaul after hours. I only found out once I reviewed my receipt.

Tasha Coronado 
Rating:
5.0

Need more truck for one way availability.

JESUS ANDRADE 
Rating:
4.0

Customer did not leave a comment.

George Trono 
Rating:
5.0

Customer did not leave a comment.

DARRELL MCLAUGHLIN 
Rating:
5.0

The staff at this location was very helpful and a pleasure to work with.

todd meleen 
Rating:
4.0

It took a little while to get some help with my rental return, because I was not the only rental being returned at the time that I arrived. Once I did get help with the rental return, it was done speedily and effortlessly.

Stephen Thiel 
Rating:
5.0

We were very impressed at how clean the facilities were, how easy it was to load and unload, and working (not broken) carts always available.

Vanessa Hall  |  Overall Experience 
Rating:
5.0

The installer, Ethan, had a great personality! He was efficient, knowledgeable, helpful and friendly. Great customer service on his part.

Jamie Flores 
Rating:
5.0

I was surprised at how everything went well. I was expecting some issues to arise. There was one billing issue but it was resolved expeditiously.

Rita Kim 
Rating:
3.0

Customer did not leave a comment.

Dian Chase 
Rating:
5.0

The staff is top notch here!

JEREMY OSBORNE 
Rating:
5.0

Customer did not leave a comment.

Art Sarkisyan 
Rating:
4.0

Thanks for all the years of storing my memories.

Tosca Line  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Ariosta 
Rating:
5.0

Customer did not leave a comment.

Jeremy Jackson 
Rating:
1.0

Customer service were rude when dropping off equipment . The guy that helped me out was on his phone it seemed if I was a bother to him that he needed to get off his personal phone .

lectica arguelles 
Rating:
5.0

Customer did not leave a comment.

Sara Nicholls 
Rating:
5.0

Customer did not leave a comment.

Justin Fox 
Rating:
5.0

Customer did not leave a comment.

Nina Lonigan 
Rating:
5.0

Ethan is THE MAN, 100% would send people to this location just for his service especially with the experience this installation gave me. 10/10

Gabriel Cardenas 
Rating:
5.0

Everyone at this U-Haul location was friendly and helpful. The install of the hitch was very quick and clean. After the install, the installer went over the hitch and wire connections.

Peter Sienkiewicz 
Rating:
5.0

Nothing, everything is ok.

GUILLERMO Velasquez 
Rating:
5.0

Excellent service thank you so much!!! 😊

Eileen Barner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Drakeford 
Rating:
5.0

Customer did not leave a comment.

SID TAYLOR 
Rating:
5.0

Nothing. Pick up, with reservation, and return were quick and easy.

James Kramer 
Rating:
5.0

Jenn and Ariana were AMAZING! They were friendly, quick, knowledgeable and efficient. We really appreciated how great they were. Everyone at U-Haul has been unbelievable and amazing at what they do! It has made moving across country that much easier!

amanda young 
Rating:
4.0

Very h elpful

TRAVERS STEELE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Powers 
Rating:
4.0

The van was dirty with tar on the wheel well. Tires had mud all over them. Not that I really care, but you did ask if it was clean. Thank you.

Paul St. Louis 
Rating:
5.0

Friendly

maria ross 
Rating:
5.0

The left drivers window knob was broken. It was already in the system per the check in person. Why was it not fixed before rental? How long has it not been fixed? What are the intentions of gettting it fixed? If I rented it on 3/1 would it be fixed. Please let me know to earn a customer for life. 858 282 9818 Mark Waelss

Mark Waelde 
Rating:
3.0

We were overcharged for rental.

ROGER MCINTOSH 
Rating:
5.0

Customer did not leave a comment.

TERESA TOTIN 
Rating:
5.0

Customer did not leave a comment.

Carol Bocanegra 
Rating:
5.0

Delivered trailer and was out in 5 minutes. Great service.

ROGER KELLER 
Rating:
5.0

Customer did not leave a comment.

JOHN MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PORTIS 
Rating:
5.0

Everything good

Felipe Martinez 
Rating:
5.0

I do think the starter might be going out on the truck I rented.

Debbie Ritchie 
Rating:
5.0

Nothing. Beat uhaul I’ve ever been too.

Brett Reznichek 
Rating:
5.0

Customer did not leave a comment.

jeri woodard 
Rating:
5.0

Always have Great Service when I use this location..

Dean Zienowicz 
Rating:
5.0

Customer did not leave a comment.

Edberto Mendez 
Rating:
5.0

U-Haul definitely understands the needs of someone who is moving, or needs to move objects of any kind. The requested 2 wheel dolly wasn't placed in my truck before departure, but fortunately I had one of my own with me. Shelby had me checked in quickly at the counter and the van was clean and well-maintained. Everything I could have needed is available at this location. Return was easy. All in all, the experience I had with U-Haul could serve as an example for other merchants. U-Haul gets it!

Stephen Grothe 
Rating:
5.0

Customer did not leave a comment.

Michael Brooks 
Rating:
5.0

Customer did not leave a comment.

Christina Orosco  |  Overall Experience 
Rating:
4.0

Friendly, easy process,

INES CHOY 
Rating:
5.0

******* Adam provided excellent customer service and answered all questions patiently. Thank you very much Adam

AMIN HABID 
Rating:
1.0

My experience was almost awful.. the women that helped us was amazing, she was sweet and patient. However… the check in experience was AWFUL! My reservation was for 7 am… we arrived at 7..I had to use the app to check in, stood in the freezing cold for 20 minutes before realizing the app was not going to work out, after uploading my drivers license 3 times…we finally went back inside to finish picking up the truck. We didn’t get any extra time added for the 30 minutes it took to reserve, and instead of 7 hours now only had 6.5 to get our move completed.. I reserved a 7am truck knowing I had movers showing up at 7:30… at 7:28 we finally left the lot with our truck with only 38 miles till the gas tank was empty. I will NEVER rent a truck through U-Haul again. You have an amazing staff in store that you have disabled from helping clients with your technology. One and done. Horrible experience, added unnecessary stress to an already stressful situation.

Amber Alexander 
Rating:
4.0

Customer did not leave a comment.

REBECCA PEREZ 
Rating:
5.0

Customer did not leave a comment.

Steven Robet Shaw 
Rating:
5.0

Customer did not leave a comment.

jeri woodard 
Rating:
5.0

The truck that I paid 230.00 dollars for was a very old truck, Very disappointed with the truck bad idle the cab would fill with raw fuel fumes real bad fuel mileage, if you're going to charge that much for your trucks, YOU NEED TO UPDATE YOUR FLEET!!!!!

Michael Brouillette 
Rating:
3.0

this entire move has been the worst experience of my life. i will NEVER invite anyone to use the u-haul company u-box or any of their pod type services after what i've just been through. i needed to use this system because i am a disabled person who had to move across the country and am on an EXTREMELY tight budget. first the agents on the phone assured me that the u-box containers would be left onsite at my property over night to be loaded. this gave me a great sense of comfort that was ripped away as soon as the boxes arrived and the drivers/packers told me that they would not be able to leave the boxes. this meant i had absolutely no way to add the small items that i needed to pack that night after the moving crew left. it meant that they left a lot of things behind because they had to remove my u-boxes and return to them to the holding site by 5pm. because of this i was unable to keep a lot of things that needed to be packed, like mop, broom, trash cans, cleaning supplies, oh and they didn't load up my MATTRESS so i had to find a way to get that from ca to tx on my own. secondly, when i finally found a place to live (i was homeless for a month through this nightmare) i was ASSURED BY THE AGENT ON THE PHONE that i would be able to move my items on the day that they needed to arrive without being billed an additional $117 per box (i had 3 boxes) for being in use on the 20th of the month. i was told by the agent on the phone that as long as they are removed/booked to be removed ON THE 20TH that i would be spared that expense. i had to call back to book the actual moving and movers after speaking to my apartment complex and storage unit about where my boxes can be placed for unpacking. the new agent on the phone told me the last agent was incorrect when they told me i could not move on the 20th day of the month and that billing would kick in at 12:01am the 20th so we booked the moving for the 19th. i was forced to arrange to unload the u-boxes an the storage site at no charge and load my property onto a box truck. the agent on the phone informed me that the truck and the pods were on the same property and that we would not need to make extra trips. I WAS ASSURED BY THE AGENT ON THE PHONE THAT I WOULD HAVE 24HRS WITH THE BOXES IN MY POSSESSION ON THE 19TH DAY OF THE MONTH TO EMPTY THEM TO AVOID THE STORAGE FEE OVER $300. not only was that false, NOT A SINGLE SOUL WHEN I GOT THE KEYS TO THE BOX TRUCK ATTEMPTED TO INFORM ME THAT WE HAVE UNTIL A CERTAIN TIME OF DAY TO UNLOAD THE BOXES BEFORE THEY GET PACKED UP FOR THE NIGHT. i also learned, while picking up the box truck, that the u-boxes were not being stored there, but were somewhere else in town so we lost time with our booked movers to unpack. the hired movers for helping unload things not only BROKE OUR DISHES, WOOD FURNITURE, AND REFUSED TO USE THE ABUNDANCE OF MOVING PADS IN THE POD TO TRANSFER THEM TO OUR MOVING TRUCK, THEY WERE BOOKED TO HELP US LOAD THE LAST OF OUR STUFF FOR THE SECOND TRIP WE WERE FORCED TO MAKE BECAUSE THE 15FT BOX TRUCK DID NOT HOLD EVERYTHING....OH WHEN WE GOT BACK TO THE SITE TO FIND NO MOVERS AND OUR U-BOXES WERE GONE!!!!!!!!! i called uhaul in absolute distress, we still had over 4 hours left to access the boxes but they barely tried to contact me about it. ONE phone call. no email, no text no other attempt because i was BUSY MOVING BECAUSE WE HAD TO GET IT DONE BEFORE MIDNIGHT. they just packed them up and i feel so robbed and taken advantage of. now i'm stuck with holding charges i did not agree to, busted my butt trying to avoid, AND CANNOT AFFORD, and i have to replace or repair over 40 broken items between kitchen, sewing, and home goods.

rebeca davis 
Rating:
3.0

26ft truck was supper old almost 200000 miles on it . Seats were ripped. Ever thing was sticky inside of truck.

larry deskins 
Rating:
5.0

Great work!!

Max Cantu 
Rating:
5.0

Customer did not leave a comment.

Sophia Randle 
Rating:
5.0

Customer did not leave a comment.

Robert A Smith 
Rating:
5.0

A lift would be helpful for accessing the upstairs level climate controlled units!

LYNN MENIUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Walter 
Rating:
5.0

Customer did not leave a comment.

Ilene Flores 
Rating:
5.0

Everything went well, from the agents at U-Haul to the movers with Heroic movers that assisted me. Thank you

Shanda Green 
Rating:
5.0

Customer did not leave a comment.

Imee Fontecha 
Rating:
5.0

Great company- no suggestions

elizabeth Thomas 
Rating:
5.0

Customer did not leave a comment.

ROBERT HENRY 
Rating:
5.0

Nothing needed. Staff was great and very helpful! Ive rented many times now and its always a good experience. Thank you uhaul off Jefferson.

Justin Severson 
Rating:
5.0

Outstanding customer service.

Matt Shoup 
Rating:
5.0

Carolina was amazing in assisting me with the U-Haul trailer and answering any questions I had. Thank you!!

eric boyajian 
Rating:
5.0

Customer did not leave a comment.

Zyrun Jackson 
Rating:
4.0

Customer did not leave a comment.

Lauren Fiandor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Franck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

willie Thomson   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Miller  |  Overall Experience 
Rating:
5.0

I would definitely rent from them again.

Eddie Galindo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICK FIELDS  |  Overall Experience 
Rating:
5.0

Awesome location thank you for all your help.

Hillary Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMILO CASILLAS  |  Overall Experience 
Rating:
5.0

Friendly staff and clean environment!!

Antonio Williams  |  Overall Experience 
Rating:
5.0

Very nice staff helpful and knowledgeable! Highly recommended 😊

Eileen Merle  |  Overall Experience 
Rating:
5.0

I was so relieved to deal with Caroline and Tom regarding a total mess created by movers contracted & my truck rental. Caroline called me to explain what had happened with the truck and that the movers did not return it and it was a mess with my items still left thrown all around 5 days after the return. I was out of state, returned and went to the office on Jefferson in Murrieta, Ca. They were so accommodating and sympathetic to my issue and accumulated fees and were so kind and they provided me the utmost customer service and respect. They both went above & beyond to make my life as simple & hassle free as they could, and they did. I am so grateful to them both for helping me & reassuring me they would do everything they could for me. Thank you for providing the best service to a messed up situation and going above & beyond to make sure I was treated right given my situation. I appreciate you both so much- you were a blessing when I was needing it and calmed my panicked self. You both deserve an award and a raise for your excellence in understanding & providing me every discount that you could- I am sooo grateful to you both.

Candy Powers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig Savage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANTE PATE  |  Overall Experience 
Rating:
5.0

I enjoyed everyone that worked there they were very helpful and friendly

shamaud SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar Valencia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jim Leathers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA OWENS  |  First Impressions 
Rating:
5.0

Super clean storage facility. Many people in the customer service department if you have an issue. Highly recommended.

tammy Vertrees  |  Overall Experience 
Rating:
4.0

PLEASE UNDERSTAND THERE ARE STILL PEOPLE INSIDE THE PROPERTY AFTER HOURS. I PERSONALLY BELIEVE THEY ARE THEIVES.

SONIA WEATHERALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Estevez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNA NEQUETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Finch  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

vincent citrinl  |  Overall Experience 
Rating:
5.0

The Owner and Staff, especially Ms Terri are not just professional and knowledgeable, they are some of the most Customer Care focused individuals I have ever had the privilege to encounter! I highly recommend their location not just for local moves, but one-way moves as well! They are incomparable within other U-haul locations and their outside competitors!

Beverly Tisdale  |  Overall Experience 
Rating:
5.0

Staff was helpful and friendly.

Maria Alvarez-Yanez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Tisdale  |  Online Move In 
Rating:
5.0

The Murrieta team is incredible!!! :) So is the hemet U-Haul

Jorge Jimenez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEREMY ODENBRETT  |  Overall Experience 
Rating:
4.0

Very expensive

Samuel orozco  |  Overall Experience 
Rating:
5.0

JoVita provided exceptional customer service. She was so positive and upbeat and provided such great service. She took the time to answer all of my questions which helped me make the right decisions regarding storage and made my move smooth and straightforward.

Kathleen Ragland  |  First Impressions 
Rating:
5.0

The storage manager, Arriana was very nice and helpful.

Eileen Merle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isaac Calderon  |  Overall Experience 
Rating:
5.0

Kyle provided excellent customer service.

LISA THIELKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel Gonzalez  |  First Impressions 
Rating:
5.0

I appreciate your kindness and willingness to help with our charitable purposes.

MACK LARY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILYANN AHIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Garica  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio Llanes  |  First Impressions 
Rating:
5.0

ivan was amazing. lynn was very helpful during move in. kyle is short. ethan was good at giving directions. mike was loud but kyle straightened him out since he is his boss. ezra was respectful. terri was very joyful. everyone was amazing.

arianna lyons  |  Overall Experience 
Rating:
3.0

Uhaul pressed charges to my knowledge on my boyfriend I wish for the charges to be dropped as we are no longer renting there and will no longer be a problem to them. Thank you for your concern and Mary does a really good job up there in the office.

stephanie orosco  |  Overall Experience 
Rating:
3.0

I was being evicted from my apartment and didn't have many other options at that time your storage was a great fit. 24 hour access and close. I am on social security and only get paid once a month my due date and payment date were to far apart. I tried for years to get your office to work with me to do anything to change my due date so I wouldn't keep getting charged late fees. They would never even consider any other options. I am disabled and didn't have the ability to physically move the items myself and no help to move the stuff either. I paid hundreds maybe even thousands of extra dollars in extra fees because your company refused to work with a 6 year customer. No customer appreciation whatsoever! Also, the office staff at this location is as absolute joke! The first thing is they NEVER answer the phones or return phone calls. When you email or call the 800 uhaul number and they tell you they will have someone call you. THEY DON'T! If they decide to do random collection calls and you ask for more information or something else they promise to have someone else follow up with you. THEY DON'T! When we were moving out, we were sorting and stacking our items. We left a clear driving path. An employee comes around and tells us to move the items further back so people can pass through. We informed her we had been at it for hours and people have been going through all day with no problem. She had to step aside so a car could come through. She still responds just move it a little further back please in a "tone" and walks off. We were completely done and leaving I was driving the 26 foot truck, trying to safely maneuver it to park so I could go in the office and close out the unit. My husband was on the other side of the truck trying to direct me into a park. An employee was approaching on the far side of the truck telling me to keep going he was getting ready to pull out one of the parked trucks. I'm trying to acknowledged him as well as get my husband's attention to inform him. The employee is continuing to walk and yelling to keep moving he's going to pull out a truck. Very loud and extremely rude. Again I'm in a noisy 26 foot truck, the location is on a loud high traffic street, and my husband is 64 years old and deaf in 1 ear and this guy is being very rude he has to move his truck. Over the years the staff at this location have always been less than friendly! I don't belive that's the uhaul standard. We picked up a truck from Menifee, great experience! Turned it in in Las Vegas, no problems. Can't say the same for your location!

Tarsha Bunch  |  Overall Experience 
Rating:
5.0

No complaints; very nice facility, always clean.

Christopher Hackney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle NANCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Phillips  |  Overall Experience 
Rating:
5.0

All staff provided good customer service.

cheryl johns  |  Overall Experience 
Rating:
5.0

The manager that helped me was very friendly. She was also clear and concise regarding information and made sure I didn’t have any questions left after helping me.

Shane Herrera  |  Online Move In 
Rating:
4.0

I had an ongoing problem with checks from my credit union not being received. For the last two of the five years I rented the unit I resorted to calling in my storage payment monthly. I don't understand why online banking worked fine for 3 years, before I started getting late notices. I was told the checks were not being delivered. I'm still puzzled, but Management always rectified any issues in a professional manner.

Michelle Rucker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Clauretta Rushing  |  Overall Experience 
Rating:
4.0

Wish you wouldn’t continue to raise rates. Can’t use “supply chain issues” as an excuse.

Linda Margiot  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Janet Raymond  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christian Rangel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennie henderson  |  Overall Experience 
Rating:
4.0

Staff was always helpful and pleasant. Thank you.

Cathy Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVIE NORWOOD  |  Overall Experience 
Rating:
5.0

Good storage facility very secure with cameras and entry cards and codes. Indoor storages. Not like a garage with a lock like most drive up ones are. Problie got alot invested in such a facility. But the price is still low. Best storage place I've seen in mylife.

jason williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Burrell  |  Overall Experience 
Rating:
5.0

The entire staff at all locations did a great job. Special thanks to everyone at Uhaul in Murrieta who’s services I will continue to use. Thanks again

Daniel Rogers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Fletcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy Vertrees  |  First Impressions 
Rating:
5.0

Always friendly & courteous derive for over 10 years of using this facility’s services. Thanks.

PATRICK BREWER  |  Overall Experience 
Rating:
5.0

Hola yo estoy satisfecha con el Servicio al Cliente se U Haul . Ayer terminé mi contrato con ellos y en todo momento ellos fueron amables y respetuosos. Muchas gracias Atte. María R. Martínez.

Maria Martinez  |  Overall Experience 
Rating:
5.0

Every service that I have received at this UHaul location has been excellent. Renting storage space, renting trailers or a truck and having my hitch placed on my vehicle. All great experiences. And, the cost of storage did not creep up steadily over a short period of time like it has done at 2 other storage facilities. So, thank you!!!

Diane Daniels  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelo Blankenship  |  Overall Experience 
Rating:
5.0

The 1st month free storage option was a life saver to us. It very much made renting the truck from uhaul a no-brainer. The card scan function at the front of the facility was interesting and I am sure the security team in charge of rigging over 100 personal storage gates had a challenge. But like nearly everything in the uhaul brand, they knocked it out of the park. Thank you for the positive experience.

Donald Garman  |  Overall Experience 
Rating:
5.0

Very nice facility and I appreciate that it’s climate controlled. Mike was extremely helpful and funny.

Priscilla Green  |  First Impressions 
Rating:
2.0

I planned ahead worked with the online service to get the storage unit I wanted……. With DRIVE UP ACCESSIBLE AND she was great and helpful with getting the equipment and Accessories we needed to do the job done we had the wrong dolly on the the truck, we

GEORGE MCMANNIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Izquierdo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Constance Marine  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kera Williams  |  Overall Experience 
Rating:
5.0

I have rented storage spaces in the past and got it has got to be said this UHAUL facility was by far the best! The staff was so helpful and kind! Very clean, very reasonable prices. Thank you

Sylvia Noble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben Ledley  |  Overall Experience 
Rating:
5.0

The staff is very nice, helpful, and professional.

engila hashemyar  |  Overall Experience 
Rating:
4.0

I cancel my storage rental, l was so focus on moving everything that for a moment l forgot the space number, so l asked him if he can find it withe card that was given to me or by the phone number, that's when his personality changed on the negative side, after a couple minutes he just said "ok give me your name and last name "

Jose Nunez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAISHA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Best customer service at the location. Friendly and very helpful!!! Thank you for the great service. I would definitely use this facility again.

Miguel Nunez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Hatten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia Noble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT HENDRICKSON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jared Castro  |  Overall Experience 
Rating:
5.0

Thank you for helping me for the past two years! Thanks to the TEAM!!!

Teresa Lucianna Pina  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff and very clean facility. Good Job!

Kevin L Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myrna Aguilar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Kereluik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT HENDRICKSON  |  First Impressions 
Rating:
5.0

Great people and very knowledgeable of their products.

Felipe Garay  |  Overall Experience 
Rating:
5.0

Richard was so very helpful and accommodating. There wasn’t a check available and he worked hard to get one for me. And when I picked up the truck I also rented my storage unit, and he was very patient and showing me how to use the key card and show me where my new unit was located. Very pleasant to deal with.

Lori Luna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patty Allinson  |  Overall Experience 
Rating:
4.0

The only probably I would have to say is they do not give you the pro rated amount when you leave so you pay for a whole month even though you have nothing in there and your not using it anymore.

Thalia Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOLAN ALEXANDER  |  First Impressions 
Rating:
5.0

These people are more than reasonable with their tenants.

Wendy Van Leuvan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

McKenna Glasser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary McCutchan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Buchanan  |  Overall Experience 
Rating:
1.0

The bottom line is that you raised your rates two times in less than a year. Blame whatever you want, but the rates aren’t worth what I am utilizing from you. I can go buy a storage shed for less than your over inflated prices, which I did.

Luke Dodd  |  Overall Experience 
Rating:
5.0

Clean, convenient and friendly folks.

ANDREW EASTWOOD  |  Overall Experience 
Rating:
4.0

The only reason it's not excellent is because I never received a pro-rated check for the remainder of the month. I only used about a week of the last month but it was paid through to the next month

Bobby Doss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita Robison  |  Overall Experience 
Rating:
3.0

The navigation around the complex has always been problematic. The staging of trucks, pods, on one way access and exit roads and the what can only be described as pac-man maze To get in and get out, to and from storage. A couple time one must take car off-road (rocks) to leave and get in to the only side entrance to storage building, and the narrow opening to get vehicles — including small to medium moving boxes trucks could be risky for the new renters if box. Staging empty trailers in or near the two or three retail parking is not ideal. I watched a small car back in to a bumper-level tripod holding neck, knocking it off To hit the ground, When moving out of a unit it would be “friendly” to offer a store credit to offset proration that isn’t returned when checking out a couple weeks early. It’s a common practice elsewhere but u-haul is the leader. When paying rent in advance it is a nice incentive to pay for 12 and get the 13 month equivalent credit. However, my experience it required intervention and reminders by me to assure the credit was taken and transparent. I’d rent again and location is ideal for area. If you use mystery shoppers to monitor and improve look to monitor those areas

COLIN KLEIS  |  Overall Experience 
Rating:
5.0

The app is a spectacular idea, but it does need a lot of tech help. It logged me out while in the middle of transactions and it does not offer face ID. It should have the option to stay logged in and apply for automatic payments.

SHELDON WOODSON   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmeralda Vazquez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeannine Peecher  |  Overall Experience 
Rating:
5.0

The staff was always helpful and courteous. Thanks!

RICARDO GARCIA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darren Thomas  |  Overall Experience 
Rating:
5.0

Alex and his team are great! It’s always a pleasure giving them my business

ALEXANDER PIERCE  |  Overall Experience 
Rating:
2.0

My storage was not available when arrived. Wasted my time and gas expanse. Unsatisfied service.

KAREN LERMAN  |  Overall Experience 
Rating:
5.0

Best service, staff, and storage facility. Made my moving experience a breeze. Thank you Murrieta UHUAL

Laticia Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Langley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Colburn  |  First Impressions 
Rating:
2.0

The staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!

ANN TROMBLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Scott  |  First Impressions 
Rating:
5.0

Rent a storage space was fast and easy. Staff was always helpful. The facility was always clean and felt secure.

Daisy Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer Healey  |  Overall Experience 
Rating:
5.0

Tim and the staff at this location are awesome!

Spencer Healey  |  Overall Experience 
Rating:
5.0

Best experience I’ve had at any storage facility. Very clean facility and great friendly staff to help out when ever we needed help. Would highly recommend the facility for any of your moving and storage needs.

Christopher Tvrdevich  |  Overall Experience 
Rating:
5.0

Easy access...No stairs..!

Lee Mason  |  Overall Experience 
Rating:
3.0

Workers never helped you when you walked in or greeted you. Very rude. Customer service is huge with Me and they always failed at this on more then 6 occasions.

Joseph Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clara Colasanti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun Brennan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Ramirez  |  Online Move In 
Rating:
4.0

Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice

Brent Slama  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henrietta Grow  |  Overall Experience 
Rating:
5.0

I always have a pleasant experience with U-haul employees.

RICARDO GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA JONES  |  Overall Experience 
Rating:
5.0

Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.

Timothy Irish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Stamper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHREE HAGENS  |  Overall Experience 
Rating:
4.0

You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month

tyler larochelle  |  Overall Experience 
Rating:
5.0

Great service! Easy to get in and out.

Spencer Healey  |  First Impressions 
Rating:
5.0

Thank you

Chris Formosa  |  First Impressions 
Rating:
5.0

I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.

Gina Finn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Stamper  |  First Impressions 
Rating:
5.0

Very professional service

SHELDON WOODSON   |  First Impressions 
Rating:
1.0

My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn’t as large and we couldn’t fit all our items into it. They didn’t have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience

linda williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jason kuhar  |  Overall Experience 
Rating:
5.0

The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.

Diane Daniels  |  First Impressions 
Rating:
5.0

Thank you for your friendly help

CAMILO CASILLAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy THOMAS  |  First Impressions 
Rating:
5.0

Outstanding location.

ALEXANDER MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold Eliot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael sarmiento  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugina Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda McCain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO GARCIA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sorothavy Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Allen  |  First Impressions 
Rating:
5.0

I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you

Alice Fortier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Watson Afaese  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.

DOMINADOR JALIQUE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda MARGIOT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bruce mitchell  |  Overall Experience 
Rating:
5.0

They were very helpful and had a very good service

lucila bean  |  First Impressions 
Rating:
5.0

Staff was courteous everything I needed was done

brian tyerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN RODRIGUEZ  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.

LAURA EASLER  |  First Impressions 
Rating:
3.0

Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)

SHARALYN OLDENBURG  |  Overall Experience 
Rating:
5.0

The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.

Carolyn Burkhart  |  Overall Experience 
Rating:
5.0

Great and very pleasant

Rudy Maretich  |  Overall Experience 
Rating:
5.0

A little surprised at the charges for returning the truck to the incorrect facility.

RAUL CARRASCO  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Brett Paulk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTICE OSEI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nona Nixon  |  Overall Experience 
Rating:
5.0

Great to do business with a company who value customer satisfaction.

Sharon Pichon  |  Overall Experience 
Rating:
5.0

The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.

Theresa Worrel  |  Overall Experience 
Rating:
3.0

Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.

CHRISTOPHER GRAVES  |  Overall Experience 
Rating:
5.0

Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.

CHRISITNA WOOD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Vega  |  First Impressions 
Rating:
3.0

Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.

Amanda Kattan  |  Overall Experience 
Rating:
5.0

Thank you very much it has been a great experience best storage I have had yet

michael henshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally Domanasarndt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luvinia Gray  |  Overall Experience 
Rating:
5.0

Thank you for your services.

Patrica Long  |  Overall Experience 
Rating:
5.0

Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!

Debbie Hartman  |  Overall Experience 
Rating:
5.0

Quick and easy! Amazing location.

jovita sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra houston  |  Overall Experience 
Rating:
1.0

They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.

Jill Sourisseau  |  First Impressions 
Rating:
4.0

Great experience. Employees were very helpful

Marvin Ratcliffe  |  Overall Experience 
Rating:
5.0

The staff at this location was very professional.

James Cleary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Weststeyn  |  Overall Experience 
Rating:
5.0

Uhaul is always clean, staff is always friendly and helpful!

SARA HEITMAN Cockey  |  Overall Experience 
Rating:
5.0

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

William Munsch  |  Online Move In 
Rating:
3.0

Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.

Sean O'Donell  |  Overall Experience 
Rating:
4.0

The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.

Fadia Ibraham  |  First Impressions 
Rating:
5.0

A+++++++++++ for the staff and facility!!!

ALYSSA HENDRIKX  |  Overall Experience 
Rating:
5.0

Easy access to storage units and helpful staff.

Ronald Martin  |  Overall Experience 
Rating:
5.0

Very convenient to get to . Always clean.

Cooki welsh mcclatchie  |  Overall Experience 
Rating:
5.0

The service representative was knowledgeable and helpful.

PAUL WILLIAMS  |  First Impressions 
Rating:
5.0

My experience was awesome.

Mack Larry  |  Overall Experience 
Rating:
5.0

Very nice experience

Anthony Murphy  |  Overall Experience 
Rating:
5.0

Amazing

William Glover  |  First Impressions 
Rating:
5.0

Real friendly always there 2 help u very with our needes

Steve Laviera  |  Overall Experience 
Rating:
5.0

The Customer service employees were very amicable and accommodating. This is a plus to the company.

Mack Larry  |  First Impressions 
Rating:
5.0

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Obrian Magisa  |  First Impressions 
Rating:
5.0

Great experience

Danny Umphenour  |  First Impressions 
Rating:
5.0

Excellent service, clean, and secure.

Wayne Nardolillo  |  First Impressions 
Rating:
5.0

Our experience was helpful and professional from start to finish.

Jacqueline Barnett  |  Overall Experience 
Rating:
5.0

Great professional staff, knowledgeable, and helpful. Thank you.

Eileen Barner  |  First Impressions 
Rating:
4.0

The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

robert murphy  |  Overall Experience 
Rating:
5.0

Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Daniel Lieberman  |  First Impressions 
Rating:
5.0

Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Marilynn Taylor  |  Overall Experience 
Rating:
2.0

Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

Gilberto Cruz  |  Overall Experience 
Rating:
5.0

good service

Timothy Batiuk  |  Overall Experience 
Rating:
1.0

Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Momo Jazz  |  Overall Experience 
Rating:
5.0

Exceeded all expectations!

Robert Torrales  |  First Impressions 
Rating:
1.0

I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

steven vincent  |  First Impressions 
Rating:
5.0

Thank you for your providing this service.

James Johnson  |  Overall Experience 
Rating:
2.0

1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

Barbra Dewoody  |  First Impressions 
Rating:
3.0

A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.

Allen Manley OBrien  |  First Impressions 
Rating:
5.0

Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day

Lauren Dudley  |  Overall Experience 
Rating:
4.0

when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.

justine corrington  |  Overall Experience 
Rating:
5.0

Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.

Rick Keyson  |  Overall Experience 
Rating:
5.0

Too much money for the few things I had but the place is very nice

Mike Ashley  |  Overall Experience 
Rating:
5.0

Great service.

amrik tan  |  Overall Experience 
Rating:
5.0

This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.

Loida Quinones  |  Overall Experience 
Rating:
5.0

They are great

Angelina Robinson  |  Overall Experience 
Rating:
5.0

This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.

TIM BECKER  |  Overall Experience 
Rating:
5.0

Very clean and secure facility. Lawrence was very helpful and friendly, as well.

Kevin Taylor  |  First Impressions 
Rating:
5.0

Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.

TIM BECKER  |  First Impressions 
Rating:
4.0

All employees were very helpful and courteous

rita walker  |  First Impressions 
Rating:
5.0

You made my life so easy, everything I needed in one location you are the best Go team Murrieta

Sam Jazaerli  |  First Impressions 
Rating:
5.0

This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.

Ronald Tesone  |  Overall Experience 
Rating:
5.0

The storage facility is clean and very well maintained.

Michelle Goebig  |  Overall Experience 
Rating:
5.0

Outstanding!

Michael Sheahan  |  Overall Experience 
Rating:
5.0

The woman that helped me at the front dest was very helpful and nice !

Eric Arce  |  First Impressions 
Rating:
4.0

The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.

Floyd Williams  |  Overall Experience 
Rating:
5.0

My experience was great as well as the interaction with staff. All were amicable.

Mack Larry  |  Overall Experience 
Rating:
5.0

The lady heard my concern about tow dolley and initiated a complaint to address my concern.

Nel Hexner Jalos  |  Reservation 
Rating:
5.0

Great service.

Joe Hudson  |  Overall Experience 
Rating:
5.0

Great service would recommend to others.

cooki welsh mcclatchie  |  Reservation 
Rating:
5.0

Great customer service! And thank you 😊

Ben Munguia  |  Overall Experience 
Rating:
5.0

Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.

Caesar Barillas  |  Overall Experience 
Rating:
5.0

Great service ❤️

Benjamin Munguia  |  Reservation 
Rating:
5.0

I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.

CHRISTY FRENCH  |  Reservation 
Rating:
3.0

Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage

Brandie Blacketer  |  Overall Experience 
Rating:
5.0

Great service.

DOUGLAS BAILEY  |  Overall Experience 
Rating:
1.0

Terrible experience. Terrible customer service.

pouya rostampour  |  Overall Experience 
Rating:
5.0

The carts in the indoor storage are really useful.

Andrew Justice  |  Overall Experience 
Rating:
5.0

Excellent facility, great staff💯.

Laneal Baker  |  Overall Experience 
Rating:
5.0

Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again

florina cordova  |  Reservation 
Rating:
5.0

Everyone one there was great! In particular a girl who might be a manager (played soccer).

Judith Rodriguez  |  Overall Experience 
Rating:
5.0

Ray was a big help she did an excellent job and thank you .

Mike Ashley  |  Reservation 
Rating:
5.0

The staff is professional, and the facility is clean.

julie larned  |  Reservation 
Rating:
5.0

Uhaul is the absolute best storage facility anywhere!

Jennifer Bennett  |  Reservation 
Rating:
5.0

Your delivery driver Ross was great!!!

Julia Mccarthy  |  Overall Experience 
Rating:
1.0

We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna

Robert English  |  Reservation 
Rating:
5.0

The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You

Sharon Bond  |  Overall Experience 
Rating:
5.0

Entire staff ws very friendly and helpful. Thank You

Frank Cusimano  |  Overall Experience 
Rating:
4.0

Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.

Cari Forrester  |  Overall Experience 
Rating:
5.0

thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.

alexander fedorov  |  Overall Experience 
Rating:
2.0

The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.

christy jeske  |  Overall Experience 
Rating:
4.0

Everyone was very friendly iam happy eith the service i received.

Gregory De Pass  |  Overall Experience 
Rating:
3.0

Need lights in the units. Hours not long enough and way too expensive.

Mike Runyan  |  Overall Experience 
No reviews have been submitted for this location.

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