Customer Reviews for U-Haul Moving & Storage of Moreno Valley

8,742 reviews

23730 Sunnymead Bl   Moreno Valley, CA 92553
(Btwn Heacock & Graham, across from Big Lots)

(951) 247-0847

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(951) 247-0847

23730 Sunnymead Bl
Moreno Valley, CA 92553
(Btwn Heacock & Graham, across from Big Lots)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I've used them many times. Always satisfied. Great customer service. That's why I always come back. 😌

Donna Horne 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE ZERMENO 
Rating:
2.0

Train your young people, particularly a young man to remove the sunvisor from the window before starting and moving a vehicle, he literally almost hit someone and then turned around to try to blame the customer very unprofessional, and I will certainly not recommend this location to anyone

Shyra Arrington 
Rating:
4.0

The location facilities were great. The app is the issue.

MONICA CARPENTER 
Rating:
5.0

Customer did not leave a comment.

Sandra Velasco 
Rating:
5.0

I never have any problems here very efficient staff

heidi decas 
Rating:
3.0

I received a phone call confirming my return location. I SPECIFICALLY asked the agent if after hours returns were available because I NEED to return the truck the same night. They said “yes” but they failed to mention if I needed to drop off after hours the app is required. I spent 20 minutes or so just trying to figure out how returning after hours worked, and this was happening around 11pm in a new area. The actual time spent on the return was 5 minutes.

ANTHONY Redden 
Rating:
5.0

Customer did not leave a comment.

ed cabrera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROY JOHNSON 
Rating:
5.0

JD, Dee Dee and the other gentleman were very helpful and provided superior customer service even when they were heavily understaffed. They were amazing

Bryttnee Frost 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Easy check in/out process. Really helpful to be able to do tasks online.

Nicolas Castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Collazo 
Rating:
5.0

Excellent service thank you

Sergio Hernandez 
Rating:
5.0

Customer did not leave a comment.

vi Ly 
Rating:
4.0

Great experience

GARRETT BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN SALINAS 
Rating:
5.0

I have always had nothing but an excellent experience at this local store.

Roger Ott 
Rating:
5.0

Customer did not leave a comment.

Adrian Zarate 
Rating:
1.0

I was provided with information for one truck and then sent another link fir a teuck that I verified the information. The clerk who checked me in was rude saying I didnt verify the right truck. I told him to just charge me as I know that I did verify I was in the right truck. Why was rebtal $86?

Francine Robinson 
Rating:
4.0

Customer did not leave a comment.

Mike Dupont 
Rating:
5.0

Keep up the good work.

William Porter 
Rating:
5.0

Customer did not leave a comment.

Fu-chiang Lee 
Rating:
1.0

There was only one person working the counter who was servicing two customers at a time. The representative at the counter conducted herself like a drill sergeant in boot camp, barking orders during the whole transaction. I have never experienced anything like it at any other U-Haul location. The picture i was supposed to take would not upload on the link and no one available on the lot to assist. In addition, no one brought the truck to me as I had to find it myself. Very unsatisfactory experience.

Jay Cassidy 
Rating:
4.0

Stop false advertising $19.95 to then charge over $100

Junior Moreno 
Rating:
4.0

Waited outside for drop off help and nobody around for over 5 minutes so went inside to use restroom and explained to staff/mgr that I had honked after waiting awhile and nobody came out and he responded "yes we have staff working but they don't answer to honks" rusely

Carlos La-Madrid 
Rating:
5.0

The employees are so special. It rare you go to a business and everyone is pleasant.

CELESTE CARNEGIE 
Rating:
5.0

Customer did not leave a comment.

Eric Green 
Rating:
3.0

I don’t understand how I don’t get reimbursed for the truck when I didn’t even use it I literally only drove it one mile and when I brought the truck back the said I went 3 miles like the location wasn’t even 1 mile from the store let alone 3 so pretty much wasted $32 for nothing

Monteunia Outland 
Rating:
5.0

Truck and ordered supplies were ready when I arrived, and checkin process was easy. Would highly recommend this location

Thomas Phillips 
Rating:
5.0

When I arrived Saturday morning at 9:45am to pick up a 26 foot U-Haul Truck, there was a substantial amount of customers waiting in line with only 1 customer service representative working. She was amazing running between two separate desks to keep the line moving despite the continuous influx of customers. She treats her work with great attention to detail and is very consistent because this is the second time I have seen her on a Saturday morning taking care of what seems the entire business by herself. She is clearly a key employee. I wouldn't hesitate to hire her for my own business. The name on my U-HAUL is Meagan L I hope whomever reads this takes the time to commend her as she deserves every bit of praise!

Daniel Mercado 
Rating:
5.0

Customer did not leave a comment.

Gregory Sheridan 
Rating:
5.0

Customer did not leave a comment.

Anna Zamora 
Rating:
4.0

The lady who helped us had a beautiful vibe ❣️

Velma Owens 
Rating:
5.0

Muy buen servicio y equipo. Atención oportuna y buen precio. Gracias.

Carlos Chitiva Molina 
Rating:
3.0

The checkout process for the truck was longer than expected. This was not the fault of the employees they were doing the best they could with only having 2 employees for a long line of customers. This location is clearly understaffed. As far as the truck goes the maintenance is lacking because the steering was absolutely terrible I struggled with driving it because the alignment and steering of this vehicle was horrible! This truck should have never been given to any customer in this condition it is a safety hazard and complete negligence on the companies part.

Trent Tandy 
Rating:
1.0

I got to the facility around 7 pm to move my stuff into the storage unit, but was told the facility is closed. I told the employee, that the Uhaul app said they closed at 10 pm, he stated that it was incorrect. We had to leave with the uhaul truck and inconveniently move the stuff into the storage unit the next morning, and also the truck in.

adrian wilson  |  Online Move In 
Rating:
5.0

Friendly personnel.

Leo Bautista 
Rating:
5.0

Friendly employee clean building very nice

Gery Pearson 
Rating:
5.0

The units were very nice and the staff was very professional

DAVID LEON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN VAIAKU 
Rating:
5.0

Customer did not leave a comment.

Patrick Davis 
Rating:
5.0

I rented a 10 feet truck. the rental experience went really well. I am pleased and satisfied. One thing that I noticed was that there were no usb outlets where to plug my phone. Yes there was the cigarrete lighter option and the 110 adapter. Yes it is nice to have the the last two options but the usb option is most prevalent in most cars and this truck did not have it

Francisco Gomez 
Rating:
3.0

I picked the truck up and headed to the storage to load it and realized there was a lock on the back which prevented us from loading the truck. I called roadside assistance and they said it would take an hour for someone to cut the lock. Nobody came so I called again and they said there was miscommunication and someone would be there in ten minutes and that took another 30 minutes. I am upset because I had to wait and could’ve been done sooner. I would like a credit.

ANTOINETTE ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

Wylene Davis 
Rating:
5.0

Customer did not leave a comment.

Jeffrey May 
Rating:
5.0

Excellent 💯

Andrew Harmond 
Rating:
3.0

If you have a known issue with people stealing gas from your vehicles at night, the vehicles should be inspected in the morning and the customer should be informed, when the vehicle is assigned to the customers. The positive outcome, I received a gas refund upon my return.

keith smith 
Rating:
5.0

Keep up the good work! I was extremely happy I was capable of walk in up the desk and get my key since i had already completed everything online through the self pick up option. And It was even better to received the best truck on the lot. (it didn't smell like cigarette)

Maria Mendez 
Rating:
5.0

Customer did not leave a comment.

Tisha Leen 
Rating:
5.0

Customer did not leave a comment.

Tomas Carranza 
Rating:
5.0

Customer did not leave a comment.

TASHANNA JASPER  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

WILLIE JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LuJuana Blackman 
Rating:
5.0

Customer did not leave a comment.

Chris Zuelch 
Rating:
4.0

Customer did not leave a comment.

Eddie Calderon 
Rating:
5.0

Customer did not leave a comment.

Kevin Mcclure 
Rating:
3.0

Customer did not leave a comment.

travon banks  |  First Impressions 
Rating:
5.0

Friendly staff and professional

Andres Alvarez 
Rating:
1.0

Reserved a U-Haul online with credit card got to location the tried to get me to go to another pickup location because the truck I needed wasn’t there ,I was told due to the inconvenience I’d get $10 a day deducted from the 39rental fee added due to me having my own insurance , booked for three days paid 95$ before the extension ,I added an extra day upon returning truck I was told my rental price is 297 be careful or they’ll get you

AUDRIEL STEWART 
Rating:
4.0

Nothing at this time

DANNY CLARK 
Rating:
5.0

Customer did not leave a comment.

Uriel Reyes 
Rating:
5.0

Shout out to all the staff working 02/15/24

Stephen Carlos 
Rating:
4.0

Keep the customer informed in a timely manner regarding the availability of the ordered product. I was not notified until 30 minutes prior to my installation appointment.

AUDREY PREMDAS 
Rating:
4.0

Customer did not leave a comment.

MARISA ORSER 
Rating:
5.0

Fast service thank you

Franklin Bernal 
Rating:
4.0

Customer did not leave a comment.

bethaney hatch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cami Simpson 
Rating:
5.0

Customer did not leave a comment.

Shandrika Mitchell 
Rating:
3.0

pave the lot

prince ward 
Rating:
5.0

Customer did not leave a comment.

Sean Herbert 
Rating:
5.0

Customer did not leave a comment.

Michael Thomas 
Rating:
5.0

Everyone was friendly and helpful. The store was clean and organized. Installer, Austin I believe, was professional and helpful. I would recommended this service to others.

Janet Jackson 
Rating:
1.0

I received email indicating I need to pickup from one location. After waiting in line for 30 minutes, I was told that my pick-up location is transferred to the new location. I need to go there and pickup truck from there. I went to other location and at other location I was told for the trolly I need to go back and pickup from there. How inconvenient that can be for any customer you can imagine. For returning the truck and equipment, I was required to go to two locations.

Rahul Datir 
Rating:
1.0

Used after hour drop off and the U-Haul app sucks

Gary Barlow 
Rating:
5.0

Very friendly and helpful.

chamay lynch  |  Overall Experience 
Rating:
3.0

On line check in didn't work. van had not been washed and smelt like dog. There was dog hair in the seats. And on line drop off did not work.

Randy jones 
Rating:
5.0

Thank you so much for your flexibility! I had some minor hiccups during moving day & they were totally flexible wi the my minor changes. You made it stress free!

Stephanie Melendez 
Rating:
5.0

None good service

Manuel Flores 
Rating:
5.0

The whole process was very easy, from getting a rental truck, picking it up, I only had the truck for 3 hours and everything was fine. Returning the truck very easy and convenient. Good customer service from everyone at UHAL

joe covarrubias 
Rating:
5.0

Customer did not leave a comment.

Noe Castillo perez 
Rating:
5.0

Thank you!!! You guys are a blessing!!!

Mark Villalobos 
Rating:
3.0

Customer did not leave a comment.

MonDrick Thompson 
Rating:
1.0

This location is terrible and horrible. The customer service that you provide is well below standard. You should be ashamed of yourself for being in business. I will never do business with you again.

paul fierro 
Rating:
5.0

Customer did not leave a comment.

VERONICA RODRIGUEZ 
Rating:
5.0

DJ the general manager is AMAZING!!

Teresa Warren 
Rating:
5.0

Provide better or more information on the location choices available for storing the U-Boxes. We made a good choice but not because we understood or even knew we had a choice. The Moreno Valley location worked out very well for us and they were all terrific. Thx!

Reed Jacobs 
Rating:
5.0

The owner Dee Dee was helpful even when they were super busy She was so happy and smiling Thank you

Jeanette Burton 
Rating:
5.0

Great, very convenient & the staff was very professional & informative. The facility was clean and nearby. Happy with my overall experience will recommend & made the whole moving process much easier !

Maria Ortega  |  First Impressions 
Rating:
3.0

Bad costumer service

Jordan Hernandez 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Sanchez 
Rating:
5.0

Trailer has some derby but nothing crazy couple broken light bulbs that where thrown in trailer but overall great

gilbert pena 
Rating:
5.0

Customer did not leave a comment.

Nadia Moore 
Rating:
4.0

Customer did not leave a comment.

Jasson Ferguson 
Rating:
5.0

Customer did not leave a comment.

Edward Arbello 
Rating:
2.0

Stop ripping the customer off reason I left this location at 9:45 am for San Diego with no gas I took picture and informed staff they said I had to put the gas just for me to bring it back empty and I wouldn't be charged gas mileage that was a lie they charged me $307 dollars and it only took $50 dollars going & $60 dollars coming back to top it off they had it written down that I had the U-HAULL trucks for 2 days when I only had it for a little over 8hours ripped off customer

Robert Casioce 
Rating:
5.0

Customer did not leave a comment.

Samuel Aragones 
Rating:
5.0

Customer did not leave a comment.

LEO PEREZ 
Rating:
5.0

James was exemplary in his service as it was a very busy day. He was courteous and treated each customer with respect and humor. His demeanor as well as that of other customer service representatives was very professional and appreciated.

Donna Woods 
Rating:
5.0

Staff was very friendly and helpful and the equipment was in excellent condition.

Jonathan Campa 
Rating:
5.0

Thanks

Evelyn James 
Rating:
4.0

Customer did not leave a comment.

Nicholas Miller 
Rating:
5.0

Just keep up with your customer relations which really see the them really looking out with customers I really liked their over all respect for what I needed and they do excellent work for my needs I would use them again and recommend them to my family and friends Moreno valley store top notch 👍😀👌

Joe Casares 
Rating:
5.0

Customer did not leave a comment.

Ralph Loredo 
Rating:
5.0

Customer did not leave a comment.

codie walker 
Rating:
5.0

Got blamed for an accident that DID NOT HAPPEN. No damage to truck but lucky we had uhaul insurance. Location on d Street San Bernardino I would not recommend

Michael danko 
Rating:
5.0

Customer did not leave a comment.

Terrance Lovett  |  Overall Experience 
Rating:
5.0

There was some confusion about the total charge when I returned the equipment on a Sunday, however, one employee, Dee Dee, took it upon herself to get everything straightened out. It is dedicated people like her that earn my respect and return business.

John Blackburn 
Rating:
5.0

Customer did not leave a comment.

Jose Covarrubias 
Rating:
5.0

Customer did not leave a comment.

Dolores Sherwood 
Rating:
5.0

Customer did not leave a comment.

Mark Dvoracek 
Rating:
5.0

Keep up the friendly customer service. This location was welcoming and professional. And the service was fast.

Jennifer Brown 
Rating:
5.0

Customer did not leave a comment.

Annette Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherily Cornelius  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Mandap  |  Overall Experience 
Rating:
5.0

I really love it!! How easy and fast was the process

Angelica Argueta  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Thomas Sanchez  |  Overall Experience 
Rating:
5.0

Everybody was very professional.

DAVID LEON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonicia Pinckney  |  Overall Experience 
Rating:
3.0

The unit a inferior unit and didn't specify that. I never put anything in the storage.

Sosena Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reyna mosqueda  |  Online Move In 
Rating:
2.0

Access Hours are only available during office hours, which was really inconvenient as it was the reason to choose the storage unit in the first place. Customer service from a certain employee was poor as they were condescending and didn’t help me at all. The manager here was kind and understanding and helped me get the storage size I needed even with limited availability.

Ryan Gonzales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kareem douglass  |  First Impressions 
Rating:
1.0

In August 2018 when i first got the storage room no problem payment on time even doing covid pay my bill on time in 2021 that's when it started to get crazy didn't want my niece to hav access to the storage room she been on my list of proof authorization to go in there and they still wouldn't let her go in there at the beginning I told them I get my disability money on the 3rd of every month and I can come in on the 4th of every month and pay it no problem from August excuse me September 2018 come forward all of a sudden when my niece started paying the bill that's when problems started happening U-Haul went back on their word but it's good she said she took everything out and closed account so I don't have to worry about helping her pay the bill no more and whenever use U-Haul ever again I'll find another company if I ever need a service like that ever again and I wish I can give you a bad rating

kevin Lytle  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Victoria Wynn  |  Overall Experience 
Rating:
3.0

My storage was way in the back with no doors to access. $80 a month was a little too high for the size storage I had but other than that it was ok

Sheila Stewart  |  Overall Experience 
Rating:
5.0

Just wish we were able to stay later to get stuff because people with off work hours is hard

Stephanie Larkins  |  First Impressions 
Rating:
5.0

I truly enjoyed the service and Megan was very very nice and very helpful to me thanks Megan

Terri Leonard  |  First Impressions 
Rating:
1.0

Uni1912 was stolen 2 times and unit 0151 was also stolen from these people! Unit# 0151 I paid a monthly payment of $181.90 plus $14 of the insurance Unit#1912 I paid $141.90 plus $14 of the insurance! No trust this company anymore

RAIDAH VAITAUTOLU  |  Overall Experience 
Rating:
5.0

The women at the front desk was very pleasant and was more than helpful and Courteous. 5 out of 5 service

RICKY PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yuecheng Li  |  Overall Experience 
Rating:
5.0

To expensive to rent

MARK VAXTER  |  Overall Experience 
Rating:
4.0

The staff is very understanding!

FELINO ALEGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ed cabrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kalynn Dawson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Wesley Mack  |  Overall Experience 
Rating:
5.0

Everyone there is so nice, respectful and helpful. It’s very clean and they have packing materials and have lots of rental storage and truck options. The only reason I only gave storage times a lower score was because if you’re there before closing and you’re ready to leave the guys come around and they want you out.

Karen Buchanan  |  Overall Experience 
Rating:
5.0

They should be able to come to store after hrs if office operations

johana varela  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leticia Aguayo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Martin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marco Figueroa  |  Overall Experience 
Rating:
3.0

The app shows the hours to access the units is until 10pm. We went back with a last load and weren’t able to access the building. We had to leave the truck there with our stuff and had to return the next day to finish unloading.

Gloria De La Riva  |  Online Move In 
Rating:
5.0

Worked with me when I had issues with the app and reimbursed me after being charged an additional month.

Nathalynn Ervin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyanne Finn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichole DeMoss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN MORGAN  |  Overall Experience 
Rating:
1.0

My experience at this location was awful. The personnel was not knowledgeable, friendly, and lack professionalism. I would NOT recommend this U-Haul location to my friends and family member.

KENNETH OR SHIRLEY WOODS  |  Overall Experience 
Rating:
5.0

Excellent.!!!!!!!!!!!!!!

ramona whitson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillie Young  |  First Impressions 
Rating:
4.0

Everyone was very nice except one black lady and I did not want to give a poor review on number four because of one person. I think it would be nice if you had trash cans because I noticed in some areas people were just leaving trash because there was no trash cans.

CYNTHIA NORWOOD  |  Overall Experience 
Rating:
1.0

Lost items to theft

LEWIS BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernestine Jones  |  Online Move In 
Rating:
1.0

Problems from even before I moved in. Sent to different location to pick up truck, when moving in, the unit was not ready. I had to wait until next day to unload and then was given a smaller unit than what I had reserved.Also had to buy an "Approved" Lock and told to take off the lock I had placed on my unit. Why can I not keep my stuff secure with the lock of my choosing instead of the generic, overpriced lock that they sell. Absolutely unacceptable. When I moved out everything was running smoothly until I parked the truck to grab some Lunch. Came back and the truck didn't turnover at all.i had driven that truck no more than 1.mile from the Storage facility. Waited 4 hours in that parking lot for a tow truck. Had to be towed to my address and unloaded a day later without the help I had the day before. I will personally never use U-Haul services again. A person can only take so many screwups by other people.

Roberto Lopez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Copeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramona whitson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Mooney  |  First Impressions 
Rating:
5.0

Very friendly staff all around good service.

Jermain Sullivan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEANETTE URIBE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Petitt  |  First Impressions 
Rating:
5.0

Happy experience all the way around.

Richard Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN WARE  |  Overall Experience 
Rating:
5.0

Staff is always very helpful and knowledgeable. I have been renting a unit now for 3 years and I have never had any issues.

Emily Perez  |  First Impressions 
Rating:
5.0

Great people ... I appreciate all you've done...Thank you Barbara!!!

Chamay Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE NETTER  |  Overall Experience 
Rating:
5.0

Thank you all and God you for your good workmanship

Nathaniel Fleming  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolas Castillo  |  Online Move In 
Rating:
5.0

Great service

Benge Adams  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Charlene Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER AFRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERTHA LOPEZ  |  Overall Experience 
Rating:
5.0

If I ever need a storage unit again, I will be back. We never had any issues and the staff were always pleasant to deal with any time we had a question or a need (in fact, even renting equipment or filling propane the staff are pleasant.)

Dennis FOLEY  |  Overall Experience 
Rating:
5.0

Stay from years ago to date was exceptionally polite, helpful, attentive, caring and outreaching. DeeDee has been since the first time I went to her to reserve a storage unit for me gracias and humored. Tanya recently herself followed suit with the same disposition as did Tiny. I’m grateful for how much support Tanya provided me with DeeDee as I vacated my unit after years of making payments on my account. Thank you for stellar service. They should train your New York branches.

Ronald Montano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER NORWOOD  |  Overall Experience 
Rating:
3.0

Place was clean, busy the day I went in,the only part why I reviewed average was because the monthly price I reserved online, turned out to be higher at the counter, with the only explanation being, we raised our prices.

Mario Medina  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patricia Wyatt  |  Overall Experience 
Rating:
5.0

The associate who assisted me on Thursday Feb.2 in the office was rude and very unfriendly. She seemed inconvenienced by my question and gave off a very condensing impression. Later that evening I encountered a gentleman outside who was in charge of locking up the units and he was very kind and gave me a lot of information as well as showed me where my unit was although it was closing time. I returned on the 3rd and both ladies working in the front office were amazing. They assisted me and answered all my questions their interactions with other customers were also welcoming and friendly!

Celeste Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ARETHA BOWENS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Margie Merchant  |  Overall Experience 
Rating:
3.0

Staff was friendly but clear instructions for access were not given for first time storage user. My access card did not work and I required assistance gaining access at the storage building. There are not enough access doors for such a large building. The complimentary carts were helpful but it would have been much easier to have an additional unload area on the other side of the building.

DENISE RASCON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sarah Sablowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry fahie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSTAND JOHNSON  |  First Impressions 
Rating:
5.0

The staff were friendly and quickto help.

James Hatfield  |  Overall Experience 
Rating:
2.0

The storage outside should be secured with a gate. Our storage got broken into and we lost items. It has an “alarm” but doesn’t help cause I wasn’t notified immediately, I’m sure if the alarm worked, mgmt would have been notified and then they should have contacted us. I was told “I was going to call you to let you know during my rounds I noticed your lock was gone,” this was after we discovered it was broken into. Even tho’ the staff is friendly, doesn’t make up for the lack of security (considering the city we live in) and notification. For the price I paid a month, they could do better!

LORELYN LAQUINDANUM  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole Huery  |  Overall Experience 
Rating:
1.0

I would not recommend outside storage units do to constant break-ins and lock & key inconvenience. However, my 2 star points are for the move-out accommodations -extended time to after the 2 break-ins ijust days apart and the notices-.

Helena Tanner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique Hughes  |  Overall Experience 
Rating:
5.0

The first day for me, was great and the employee are really helpful. Plus the price for my storage unit, is a great price for me at this moment. Ty

Shana Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY EDMONDS  |  Overall Experience 
Rating:
5.0

The Staff was Super, Aways nice and professional.. Thank you for everything.

cecil bradley  |  Overall Experience 
Rating:
1.0

Took My money they took renting to us Never Stood by out Second day of us using the storage But the Mgr Demanded on my Daughter to have her ID and they Locked keep it available the 1225 storage ! They never needed from my daughter ! Crystal wasn’t able to get to her clothes her Coat and her dogs food Had to stay in RAIN all night Due to the Mgr disallowed to enter Crystal Denson into. Our storage. How they had not done by their WORDS for renting to us ! LIED ! And She was DISSABLED COLD, WET They charged wrong somehow toward to my daughter Check their cameras on the date on 10-8-22 So They charged Crystal they say she did Cut the Fence or did not Cut their Fence women can’t do things using big Cutterd ! . The back area and they allowed homeless people allow walking yhru so a lot of pass time entered in and out on the UHaul property. STILL the FENC E i is And it’s OPEN for ENTERTRANCE ! POOR UHAUL People are Pitiful thoughtless towards their Customers ! The Have Done wrong too US !

Pamela Patton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Le'Shaunte Logan  |  Overall Experience 
Rating:
4.0

Helpful Good !

Pamela Patton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE NETTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna Crunk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kortney Loar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio griffin  |  Overall Experience 
Rating:
5.0

The hours didn't really work for me but thats just for me so don't let that influence your decision. The staff, facility, storage unit , cleanliness, products available for you to purchase and how safe my stuff stored in my unit were all excellent and worth the price.

John Paulino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry fahie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria Wynn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william duboise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Best   |  Overall Experience 
Rating:
5.0

JD and staff are the best very happy and respectful

edmon tyser  |  First Impressions 
Rating:
5.0

Customer service was very helpful very friendly and very patient with a beautiful smile I was very content with everything with customer service Thank you 😊

Margie Gonzalez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JANNETTE NAVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kortney Loar  |  First Impressions 
Rating:
5.0

Mz Judy is so professional kind respectful to all cousomer

Anita Greenlee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie Depippo  |  Overall Experience 
Rating:
5.0

N/A

RASAQ babajide  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shanel Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYSSA ADAME  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann marie TAYLOR  |  Overall Experience 
Rating:
2.0

Unable to speak with customer service, ants were all over my stuff, and unable to get stuff out had to come back next day.

jonathan myers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

felipe hernandez  |  Overall Experience 
Rating:
3.0

The unit numbers were hard to locate on the outside of the buildings. Took us 15 minutes to find someone who could tell us where it was. Once inside the Unit was not clean.Had to wait for 45 min in the heat until it was ready. Other than that the unit was fine!

Adele lingenelter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERTHA LOPEZ  |  First Impressions 
Rating:
5.0

They’re friendly with me as a Deaf identity!

German Zazueta Rubio  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ranetta Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Areona Coward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vaschar Moore  |  Overall Experience 
Rating:
5.0

La razón por la que me cambié con ustedes es que me queda cerca . Solo espero que no me cambien el precio. Por esa razón dejé el otro lugar. Gracias

ANTONIO GOMEZ  |  First Impressions 
Rating:
5.0

Yes I will recommend a friend are a family member when they decide to get a storage unit. and I will be back soon. Thank you.

Oliver Trapp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY PRICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMETRIS BROWDER  |  First Impressions 
Rating:
5.0

I've been a UHaul customer for a number of years and it has been a great experience...staff is very professional, polite and courteous...if ever I need storage/moving assistance again UHaul will be the first company I call..thank you very much...

VICTOR ROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Mcmillan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Garrett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CORNELIUS TATUM  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa Vigueria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie MERRITT  |  Overall Experience 
Rating:
4.0

From beginning to end, you were very helpful. Thank you for your help.

Gilroy Newball  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maria gutierrez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIZA GUERRERO  |  Overall Experience 
Rating:
5.0

Thank you for everything. Please fix the access port on the building for space #0304. God bless. Josie Cowart.

josie cowart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Ginns  |  Overall Experience 
Rating:
3.0

It didn’t seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.

dulce deleon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIKA SILVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haydee Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Bales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jess Paco  |  Overall Experience 
Rating:
4.0

Awkward lay out of the units, but other than that, it was a great experience.

Erika Moore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAWUBDER SANDHU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA CHAIDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haydee Gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Gates  |  Overall Experience 
Rating:
5.0

Moreno Valley California Uhaul is Awesome

Archie Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaDonna Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inez Cisneros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Bynum  |  First Impressions 
Rating:
5.0

The staff was friendly and knowledgeable and also helpful. I had a great experience.

Barbara Tyree  |  Overall Experience 
Rating:
3.0

This facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.

Phillip Kruse  |  Overall Experience 
Rating:
5.0

Judy is the best

FRENSHAKERNAY HARRIS  |  Overall Experience 
Rating:
5.0

The Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.

edward saulet  |  Overall Experience 
Rating:
4.0

The access hours are a bit short extended hours or even extended on pay

Karina Federico  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clinton Dague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA FERRIS  |  Overall Experience 
Rating:
5.0

Our unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!

Susan Mcmillan  |  First Impressions 
Rating:
5.0

Great place to store your everything..

HOSEA WILLIAMS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARCUS HOLMES  |  Overall Experience 
Rating:
5.0

Our belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Thank you.

SHARON WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita Bryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECKA NUNEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leilani Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Seica  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Simpson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roberta Johnson  |  First Impressions 
Rating:
5.0

Clean and friendly staff!

Kenia Mejia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergio Ibarra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Beauchamp  |  First Impressions 
Rating:
4.0

Some uhauls have an area for unwanted items or disposal items.

Sharon Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Pennington  |  Overall Experience 
Rating:
1.0

They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.

Roger Mesa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmella Ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Murrieta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTINA VERA  |  Overall Experience 
Rating:
5.0

Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!

ARNOLD MCCLAIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSE PADILLA  |  First Impressions 
Rating:
4.0

Closing access to your storage unit at 7:00pm is too early.

Andrea Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Villagomez  |  First Impressions 
Rating:
5.0

Everything when smoothly everyone was helpful and friendly. Great job.

Oliver Trapp  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CULLEN FUJIWARA  |  Overall Experience 
Rating:
5.0

Thank you for everything 😊

candace risenhoover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESHAUN JAMERSON  |  First Impressions 
Rating:
5.0

The owner (per name tag) was super helpful and extremely nice

LORELYN LAQUINDANUM  |  First Impressions 
Rating:
2.0

Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.

Paige Meza  |  First Impressions 
Rating:
5.0

Thank you I appreciate your help

Alisa Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Crunk  |  First Impressions 
Rating:
5.0

MANAGEMENT OF THE FACILITIES ARE GREAT

edward saulet  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniela Signorelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN MASS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricky Seica  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Illana Wood  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Candice Daniel  |  Overall Experience 
Rating:
3.0

High rates for storage rooms. Higher then anyone else.

Terrell Cummings  |  Overall Experience 
Rating:
4.0

I like the unit being indoor for climate control purposes.

Phillip Kruse  |  First Impressions 
Rating:
5.0

Judy was great thank you for the help.

Aaron Blumenthal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto Lagunas  |  Overall Experience 
Rating:
1.0

This is absolute worst experience I’ve had with a moving/storage company. The staff specifically ridiculed my fiancé’s payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I’d rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.

JOVAN WALLACE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVIA VILLANUEVA  |  Overall Experience 
Rating:
5.0

Have rented trucks from Judy for years, always a pleasure!

PAULA LORENE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES VANDUSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANESSA SHANNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL HAWTHORNE  |  Overall Experience 
Rating:
5.0

Patty Moore was extremely helpful! Thank you 🙏

valerie hanot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaterria Gipson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina Gallardo  |  First Impressions 
Rating:
5.0

I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn’t she tell me at that point that the keys and lock were mine?

catalina gonzalez  |  Overall Experience 
Rating:
5.0

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

TINA PLEASANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie NEGRETE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dexter Woods  |  Overall Experience 
Rating:
2.0

On the day of my pick which was after hours, my 10ft truck wasn’t prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

RUDY FERRER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaShawn Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

javier sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Areona Coward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha BryantGrimes  |  First Impressions 
Rating:
3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Victoria Corralejo  |  First Impressions 
Rating:
2.0

There was roaches and the central air did not help keep my stuff in temperature

Abigail Lopez  |  Overall Experience 
Rating:
5.0

I found all the staff very helpful and eager to serve with a smile.

ARIE GREEN  |  Overall Experience 
Rating:
5.0

Thank you for being quick and super helpful. Wish you the best!

jACQUELINE GARZA-AVALOS  |  Overall Experience 
Rating:
5.0

Storage clean

ARIE GREEN  |  First Impressions 
Rating:
3.0

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

Paul Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rony Richard  |  Overall Experience 
Rating:
4.0

The hours listed for access to the storage was not the same. This may be due to COVID.

Roy Landreth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL HAWTHORNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE BROWN  |  Overall Experience 
Rating:
4.0

Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.

Thi Markwell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

william pollard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA TEUBNER  |  Overall Experience 
Rating:
5.0

Staff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.

maxine phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel Garibay  |  First Impressions 
Rating:
5.0

Kind, courteous, and professional.

Martin Elias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Hidalgo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norberto Gutierrez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN PATEL  |  First Impressions 
Rating:
4.0

Access hours should be extended. Customer service is excellent 👍

GERONE ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Cannon  |  First Impressions 
Rating:
5.0

Very nice place and clean

Juan Medina  |  Overall Experience 
Rating:
5.0

Very customer service keep up the great job

George Johnson  |  First Impressions 
Rating:
5.0

Great service

libier lopez  |  First Impressions 
Rating:
5.0

Everyone and the equipment worked out well.

Jay Johnson  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Service in a timely manner. Overall good experience.

Sherry Wood  |  Overall Experience 
Rating:
5.0

I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!

KELLY TOHM  |  Overall Experience 
Rating:
5.0

I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.

RITA DOYLE  |  First Impressions 
Rating:
5.0

Great!

Melissa Aguilar  |  Overall Experience 
Rating:
5.0

It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.

maxine phillips  |  First Impressions 
Rating:
2.0

I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics

OSTILIO VALDEZ  |  Overall Experience 
Rating:
4.0

Just couldn't afford $55 for a 5x5 closet.

RALPH SPARACINO  |  Overall Experience 
Rating:
5.0

All staffs were kind & very professional. So efficient & the facility were always clean & secure. We’ve rented storage unit for last 2 years & really appreciated for the excellent service.

Angie Hahn  |  Overall Experience 
Rating:
5.0

Thanks

OSWALD SOSA  |  First Impressions 
Rating:
5.0

Great service. Quick transfer from another facility.

Joleen Rosario  |  Overall Experience 
Rating:
5.0

This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!

cynthia alonzo  |  Overall Experience 
Rating:
4.0

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

LINDA CHAPPELL  |  First Impressions 
Rating:
5.0

I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession

BEATRICE WILLIAMS  |  Overall Experience 
Rating:
5.0

The staff was really helpful and Customer service was excellent.

michael argumedo  |  Overall Experience 
Rating:
5.0

Great customer service

Yolanda ChaffersLewis  |  First Impressions 
Rating:
5.0

Clean modern storage facility. Great customer service.

Brandon Clifford  |  First Impressions 
Rating:
4.0

I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.

melanie loder  |  Overall Experience 
Rating:
5.0

Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review

Theodore Staren  |  First Impressions 
Rating:
5.0

Fast and efficient service very pleased

charles tucker  |  First Impressions 
Rating:
5.0

Carlos was friendly and helpful.

Melanie Hayden  |  Overall Experience 
Rating:
5.0

Great place.

AARON LEONARDO  |  Overall Experience 
Rating:
5.0

Very much appreciate the facility and service provided.. thank you

GRAHAM CUNLIFFE  |  Overall Experience 
Rating:
5.0

The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.

joseph Wegner  |  Overall Experience 
Rating:
5.0

It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated

GRAHAM CUNLIFFE  |  First Impressions 
Rating:
4.0

My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!

JOSIE INSANA  |  First Impressions 
Rating:
5.0

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

MAJORIE THOMAS  |  First Impressions 
Rating:
5.0

Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe

joseph Wegner  |  First Impressions 
Rating:
5.0

Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.

Timothy Meryweather  |  Overall Experience 
Rating:
4.0

I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team

MONIQUE LUMPKIN  |  Overall Experience 
Rating:
5.0

Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.

Bunnavy Mogo  |  Overall Experience 
Rating:
5.0

The folks at U-Haul were gracious and helpful. Thank you.

John Martin  |  First Impressions 
Rating:
5.0

Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!

JOHNNY SERRANO  |  First Impressions 
Rating:
1.0

Going to court got assault

lisa scott  |  Overall Experience 
Rating:
5.0

The manager Judy was always helpful and exceedingly pleasant to deal with.

STEVEN ODGAARD  |  Overall Experience 
Rating:
5.0

First time there and was pleased.. with the service .

fidencio gonzalez  |  Reservation 
Rating:
4.0

N/a

PATRICK ROJAS  |  Overall Experience 
Rating:
3.0

Didn't have what I was looking for.

NATASHA HUFF  |  Reservation 
Rating:
5.0

Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.

peggy foster  |  Overall Experience 
Rating:
4.0

Great service.

ANTHONY STEPHENS  |  Overall Experience 
Rating:
3.0

Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.

WILLIAM CLARK  |  Overall Experience 
Rating:
5.0

Thanks for your help I really appreciate it

ALBERT REYNA  |  Overall Experience 
Rating:
5.0

Josie was great! So helpful and friendly :)

Tricia Belles  |  Reservation 
Rating:
5.0

Satisfactory

Michael Nsofor  |  Overall Experience 
Rating:
5.0

My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.

RITA DOYLE  |  Reservation 
Rating:
5.0

Great place

Joe Flanagan  |  Overall Experience 
Rating:
5.0

Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.

edith white  |  Overall Experience 
Rating:
5.0

The staff was great thanks

MISCHA DAWSON  |  Overall Experience 
Rating:
5.0

Judy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌

RACHEL GARCIA  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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  • Trucks for Sale

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