Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Process to rent the pickup truck simple. Quick and easy return.
christine huesca
Rating:
5.0
Customer did not leave a comment.
Ben Hanson
Rating:
4.0
Nothing.
robert finnegan
Rating:
5.0
Fast & friendly service. Took care of us right away. Thank you!
Great experience overall
Brent Folland
Rating:
5.0
KEEP UP THE GOOD SERVICE U-HAUL EMPLOYEES
ALBERT TISDALE
Rating:
5.0
Customer did not leave a comment.
Julie Stemple Garcia
Rating:
1.0
Customer did not leave a comment.
Joslyn Coleman
Rating:
5.0
Customer did not leave a comment.
Caesar Baker
Rating:
4.0
Went I with to returned the U-haul I just had to leave the key, because the system was down nation-wide the guy said… Then they just emailed me the email with the receipt.
Valderia Okoli
Rating:
5.0
Customer did not leave a comment.
Adam Ortega
Rating:
1.0
Bad customer service, under staffed, we were more of a bother to them then a customer, vehicle was not located. It was poorly managed
Ernest Ramirez
Rating:
1.0
Truck was not clean - human feces was in back of truck. No gas at all in vehicle - they said "it happens". Took 45 minutes for getting the vehicle. Location said manager would call me, never heard from them again. They do not care! Will not rent again.
David Siverly
Rating:
5.0
Nothing
lydia zamoa
Rating:
3.0
Customer did not leave a comment.
xeng xiong
Rating:
4.0
The representative was very friendly and helpful. She was extremely nice and went above and beyond with her customer service skills. Even when the computer system was giving her a hard time, she was very polite, and helped other costumer reps with their issues as well.
chris leigh
Rating:
5.0
Staff was courteous and helpful, speaking accurate information. Thank you
Benjamin Strickland
Rating:
5.0
Staff was friendly and knowledgeable. I was in a truck and on my way within 10 mins of arriving at your store. Drop off took less than 5 mins. Very impressed with the service at 749 N Blackstone. Thank you.
Fabian Cantu
Rating:
5.0
Customer did not leave a comment.
Jay Robbins
Rating:
5.0
Customer did not leave a comment.
Pedro Zuniga
Rating:
2.0
Better customer service, also I things I reserved were not available or present when I arrived. System also shut down 3x so it took almost an hour to checkout etc.
Stephanie Mccray
Rating:
5.0
Customer did not leave a comment.
Michelle Costa
Rating:
2.0
The area is very shady but the employees are awesome and the equipment was outstanding
Cameron Glisan
Rating:
1.0
The truck was on empty when we picked it up. The manager stated the gas had been siphoned out. He advised that if we returned the truck with a quarter of a tank we would received a $50-$60 gas credit. When we received our online receipt it showed the truck had three quarters of a tank of gas. Luckily I had the manager email me confirmation after we picked up the truck that it was empty. Will I be receiving my gas credit?
josh bittner
Rating:
5.0
Customer did not leave a comment.
jose silva
Rating:
5.0
Great experience! Good customer service! Thanks
PHETSAPHONE SOUKSENGDAO
Rating:
5.0
Customer did not leave a comment.
Johnnie Gant
Rating:
5.0
Customer did not leave a comment.
paul donovan
Rating:
5.0
If each customer is treated the way I was, just keep up the good work. The only problem was the time allowed to travel 1,400 miles. I was called within an hour of getting home wanting the trailer for another customer! Needless to say they did not get it right then.
Calvin Bailey
Rating:
5.0
They understand your situation when you need more time like I lost my keys and I’m glad I found them very helpful
elizabith hernandez
Rating:
5.0
Everything went well fast service as well . I had previously went to the U-Haul on Blackstone they didn’t even acknowledge me .
Jeannene Leyva
Rating:
5.0
The truck had check engine light on and it smelled like weed inside
ROJELIO DOMINGUEZ
Rating:
4.0
super efficient check in on return
Joel Janzen
Rating:
2.0
The truck had a broken fuel line that was not caught by the associates when they were assisting with the check out. The fuel tank was open with fuel spilling out as the thiefs had siphoned gas from the fuel tank which means no truck in that facility is safe from this. Not to mention hazards of operating a truck with active fuel leak, Lost 15 gallons of fuel.
Amin Safee
Rating:
5.0
Customer did not leave a comment.
Mark jump
Rating:
5.0
Dear U-Haul - I experienced the BEST customer service from your fantastic employee Stevie M. at a Fresno location. Stevie was quick to realize an issue with an evap cap before I drove away and immediately addressed the issue. Upon my return of the equipment one week later I was literally excited to see Stevie again. Having remembered me and the evap cap issue which delayed my rental a little, Stevie made sure I was not charged for an additional day’s rental fee due to the timing of the equipment’s return. Stevie’s great example should be a part of U-Haul’s training videos for other employees. If you check back on any security video you can see for yourself what an attentive job was performed. If only Stevie could be cloned…Truly, Juli.
Juli Ward
Rating:
1.0
As stated previously, also terrible service. Wanted to talk to an employee about the bad service I had been experiencing, so I went to return the truck I had during store hours (8:30am) and nobody was there, store was locked up. I did see employees sitting in their cars however. As soon as I left, they got out to go open the store I’m assuming. It seemed like they didn’t want to deal with me at all? That’s the impression I got.
James Williams
Rating:
4.0
Customer did not leave a comment.
Cassie Poppawell
Rating:
5.0
Friendly and helpful staff, would recommend for U-Haul rentals or storage units!
Cesar Flores
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Meyers
Rating:
5.0
Customer did not leave a comment.
MARRELL RICE
Rating:
5.0
Customer did not leave a comment.
Robert Engellenner
Rating:
5.0
Staff was hella friendly and helpful. Definitely will return to this location for future needs.
Seth Gamble
Rating:
1.0
I don't know about the drop off location, store was already closed when I returned equipment.
ANTONIO CASTRO
Rating:
5.0
Thank you
Juanita Newell
Rating:
4.0
Customer did not leave a comment.
Karen harris
Rating:
5.0
Customer did not leave a comment.
detroit searcy
Rating:
5.0
Customer did not leave a comment.
jennifer mcconnell
Rating:
5.0
Customer did not leave a comment.
jamy hall
Rating:
4.0
The truck I received was extremely dirty. When I opened the back it had mud and grass throughout. I had to sweep and mop it before I could use it.
Linda Persons
Rating:
5.0
Customer service was great, really fast and helpful. I would go back to this location whenever I needed to and recommend anyone who needs this service.
roxanne burrell
Rating:
5.0
Great customer service! Eventhough it was my first time, it was very easy to rent a Uhaul. Everyone is helpful and knowledgeable. Thank you!
Viridiana Rodriguez
Rating:
5.0
Great experience overall. Easy pick up and easy return. Great customer service.
Deborah Williams
Rating:
5.0
Customer did not leave a comment.
Jamila Rice
Rating:
5.0
Customer did not leave a comment.
Martin Birdwell
Rating:
5.0
Customer did not leave a comment.
CHERIE HUGHES
|
First Impressions
Rating:
4.0
Gas Cap indicator and check engine light should be fixed, but other than that, great experience.
Samuel Robert
Rating:
5.0
Customer did not leave a comment.
Steve Schmidt
Rating:
5.0
Customer did not leave a comment.
jessica hernadez
Rating:
4.0
Identify a designated register waiting line. Customers entering must go left or right of boxes, displays, etc to walk to counters. People waiting on both side of displays creates confusion on who is next to be helped.
George Wilson
Rating:
5.0
The location that I rented truck from was great! The service was too notch but the truck ran horrible. It sounded like it was going to breakdown at any moment.
Charlene Safi
Rating:
4.0
Customer did not leave a comment.
Christopher Moore
Rating:
5.0
Customer did not leave a comment.
gayle prezioso
Rating:
5.0
Give you five stars just keep smiling, and will smile back the staff was wonderful thank you for making a hard day easy as can be God bless you all
matilda garcia
Rating:
5.0
Great group of guys.
Joni Combs
Rating:
5.0
Customer did not leave a comment.
Javier Barragan
Rating:
5.0
Using on line reservation made it quick and easy to pick-up and drop off trailer. Service rep was very helpful.
Tyson Van Horn
Rating:
5.0
Great Service!
Calvin Macon
Rating:
5.0
Customer did not leave a comment.
Margarita Rodriguez
Rating:
5.0
Customer did not leave a comment.
Corky Draconi
Rating:
4.0
Customer did not leave a comment.
Zoe Scott
Rating:
5.0
Customer did not leave a comment.
BRENT WEINER
Rating:
5.0
Fuel was low, back of unit was dirty with broken glass on the bed; cover to key ignition was broken off and difficult to start. Attendant was very helpful and pleasant. Thank you for the refund for gas.
Frank Kelly
Rating:
5.0
Customer did not leave a comment.
Michael Caldwell
Rating:
4.0
Customer did not leave a comment.
Anthony Solorio
Rating:
5.0
Thank you
Robert Romero
Rating:
4.0
Tom corrected the error to our satisfaction.
Marcus Gervais
Rating:
5.0
Customer did not leave a comment.
Javier Barragan
Rating:
5.0
Very friendly customer service and extremely helpful! Would definitely return and recommend to a friend!
Matthew Tacy
Rating:
5.0
Customer did not leave a comment.
Devon Devine
Rating:
4.0
Customer did not leave a comment.
ORLANDO ROBERTSON
Rating:
5.0
Customer did not leave a comment.
Rebecca Starr
Rating:
5.0
Customer did not leave a comment.
Martin Birdwell
Rating:
5.0
Customer did not leave a comment.
CHEE VANG
Rating:
5.0
Customer did not leave a comment.
AL AUGUSTO
Rating:
4.0
Customer did not leave a comment.
Jason Holden
Rating:
4.0
Staff was friendly but did not show you to your vehicle. Spent 10 minutes trying to figure out the correct vehicle. Had to return due to being unable to unlock the padlock. Staff was able to get the lock open so we could start our move.
Amy Ybarra
Rating:
5.0
Great service!!
Calvin Macon
Rating:
5.0
Customer did not leave a comment.
Katelyn Kolosieke
Rating:
5.0
Customer did not leave a comment.
Klaus Brandauer
Rating:
4.0
The service was great.
William Jackson
Rating:
5.0
Customer did not leave a comment.
MEL MARTINEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Starr
Rating:
5.0
Customer did not leave a comment.
RaeAnn Vasquez
Rating:
5.0
Customer did not leave a comment.
Julene Ramirez
Rating:
5.0
Customer did not leave a comment.
Samuel Sierra
Rating:
5.0
Customer did not leave a comment.
david hart
Rating:
5.0
The location was not my first choice however the extra miles were provided by uhaul to accommodate the extra distance. Employees at this location were awesome. Knowledgeable about their own software. Knowledgeable about my route.
Uhaul corporate called the day previous and explained they were out of the 20 foot mover and said they were going to provide a 26 footer. I was confined with time and I accepted to avoid delays. Folks should know that the average MPG is 9 miles per gallon! Fuel costs easily surpassed $1100. One way !
Mark Lopez
Rating:
5.0
All staff members were awsum.
mario ramirez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tammy mann
Rating:
5.0
Customer did not leave a comment.
Kenneth Akin
Rating:
4.0
Stevie was awesome!
Gregory Colburn
Rating:
3.0
Customer did not leave a comment.
KAYLEE GRIFFIN
Rating:
5.0
Thank you to all staff at this location. Having everything in one location and the extra "pod" space was a lifesaver.
Kelene Garrett
|
First Impressions
Rating:
5.0
You have a manager his name is Seth awesome he takes care of his customers and his employees do an excellent job thank you 😊
linda trillo
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tiffiny Sellers
|
Overall Experience
Rating:
5.0
The truck I rented exceeded my expectations. Power and mirrors forever! Changing lanes was a breeze! It had super comfortable seats, felt safe and reliable. Free one month storage on the other end was an unexpected perk! Thank you for making my move easy!
DEBORAH DELANEY
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
JOHN RABB
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julian Van Bindsbergen
|
Overall Experience
Rating:
5.0
Was very happy with the level of service I recieved during the duration of my time as a customer. The the guys who work there are amazing and super friendly, and professional even when the obnoxious and rude come in.
christina sanchez
|
Overall Experience
Rating:
5.0
I would use again
ROSHONNA FLOWERS
|
Overall Experience
Rating:
4.0
My paid dolly was not on the truck. I had to return to get it. Inconvenience .
Rashidah Orr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcelo Gomez
|
Overall Experience
Rating:
5.0
Sam was extremely helpful checking us in and getting us in a storage unit that fit our needs.
Asa Ginoza
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
eulalio giral alvarado
|
Overall Experience
Rating:
5.0
Staff is great!
Andrew Perez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ryan mulcahy
|
Overall Experience
Rating:
3.0
1st truck had dead battery. Second truck was showing low pressure allert and rear right turn signal not eorking.
Christine M Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
natalie gonzales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Gordon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOLENE NEMEC
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus Escanuela
|
First Impressions
Rating:
1.0
My storage unit got broke into twice in the 3 months I rented it. Second time we went back there was a random lock that didn't belong to us. I know it's not ok to accused without proof but I definitely think it's an inside job.
Jorge Ruiz Pantoja
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio gamero
|
Overall Experience
Rating:
2.0
-so disorganized
-submitted cancellation online and no one even saw it.
-not accessible at all. Can’t call the store. No one answers
-staff are clearly overworked and thus grumpy and impatient.
GUADALUPE DIAZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hubert Williams
|
Overall Experience
Rating:
2.0
The person that helped me was very rude. The process of getting the unit took almost an hour. Even though i had already did everything online before arriving. Then once all the paperwork was done i went to locate my storage unit only to find that they had rented someone elses unit. I had to go back in the office and instead of signing a new contract with the new unit number he just crossed off the old one and wrote the new unit on my contract. Never again i will be looking for a new unit
krystal miller
|
First Impressions
Rating:
5.0
Very much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Thanks!
John Stagnaro
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alejandra gonzales
|
Overall Experience
Rating:
5.0
This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank you
linda trillo
|
Overall Experience
Rating:
5.0
Excellent customer service
linda trillo
|
First Impressions
Rating:
5.0
Everybody involve was friendly and helpful.
Kevon Ross
|
First Impressions
Rating:
2.0
Unsecured location no gated access and the unit was not cleaned.There was
Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant’s can have their lock. Door latches are sturdy and heavy metal that are hard to open.
Meena Sunderraj
|
Overall Experience
Rating:
5.0
Thank you.
KEITH MOORE
|
Overall Experience
Rating:
5.0
Representative done a awesome job.thank you
linda trillo
|
First Impressions
Rating:
5.0
Beyond happy w the great customer service especially from Sam, he handled everything amazing!!
Martha Venegasgomez
|
Overall Experience
Rating:
5.0
The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.
Alexine Arriola
|
First Impressions
Rating:
4.0
I have one complaint, #1-- the storage units are not behind a locked gate.
CYNTHIA CHESTER
|
Overall Experience
Rating:
4.0
The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level.
I appreciated their courtesy and assistance.
Elizabeth Payne
|
First Impressions
Rating:
4.0
great service nice product
John Mouanoutoua
|
Overall Experience
Rating:
4.0
Very pleased with the service and the facility.
thank you.
anthony le
|
Overall Experience
Rating:
5.0
They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.
Brian Oelbermann
|
Overall Experience
Rating:
4.0
Great
stephen sorensen
|
Overall Experience
Rating:
5.0
Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,
gary lasky
|
First Impressions
Rating:
1.0
I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.
SARAH SCHUYLER
|
Overall Experience
Rating:
1.0
Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services.
Heath and Christine are insulting, rude and defiant.
Charlene Slimp
|
Overall Experience
Rating:
1.0
I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.
Charles Santamaria
|
Overall Experience
Rating:
1.0
One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.
cody manyranya
|
Overall Experience
Rating:
1.0
Will never be back here again.
Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice