Customer Reviews for U-Haul Moving & Storage of Mather

Rating:

5.0

Most efficient. Outstanding!

Rating:

5.0

Great customer service by both the man at the register and the man who helped hook my trailer up.

Rating:

2.0

one of the lift cables on the roll up door was broken. My main irritation is that on the morning of my truck pick up, I got a call from a woman there saying that I want allowed to RETURN my rental truck to the same location that I picked it up from. She said it was a policy that a multiple day rental must be returned to a location "outside of her area" So no Pyrite location or Folsom location. I said it was a stupid policy because I was just taking things to a Rummage sale IN THE NEIGHBORHOOD and my storage unit is on the same street as the U- haul. She said she would give me 30 miles and an extra day, not realizing I would have to pay an extra $15 insurance for that extra day. But I agreed and she said I could return the truck to the 65th st location. I figured that wasn't too bad because it's right by the freeway, and I said that out loudto her. Apparently the address she gave me WAS NOT right off the freeway, but down 65th street several miles from the freeway, so my ride had to go several miles farther than I originally told him and into a bad neighborhood. She could have corrected me when I said it and discussed a better location, but she didn't. She charged me a total of $124, which, I didn't even realize because this was taking so long and I was running late, so I skimmed over that. The receipt is not itemized, but 2 days at $20/day plus $15/day for 3 days would be just over $85, so what the heck? The Man at 65th Street was very helpful. I told him about the stupid "policy" and he said he had never heard of that policy. He also said That I was charged extra to return the vehicle to his location!. So he took $24 off of my bill and I appreciate it. He thought the Mills Station location might have been full and she was just getting me to move her inventory around, which she should not have charged me for. and the 30 free miles barely covered how far I had to take the truck, but probably not how far my ride had to travel to pick me up.

Rating:

5.0

Undoubtedly the best Uhaul location and staff I have ever been in contact with. I have utilized Uhaul many times in the past 20 years and have never received such excellent customer service. The check out was quick and the check in was just as quick. I appreciate the prompt attention and great attitudes of the staff.

Rating:

5.0

The manager and staff were wonderful. They were such a great help to me and my family. They made a difficult time easier. Thanks for all your help. Polite, professional and pleasant.

Rating:

5.0

Friendly and efficient staff. Great prices for trailers.

Rating:

3.0

rental detail should more clearly indicate the type of wiring harness or they should include them

Rating:

5.0

If someone finds my wallet please let me know

Rating:

5.0

Very helpful!

Rating:

5.0

Got what I needed, all of the people were very friendly and accommodating in taking care of me.

Rating:

5.0

Everything was good.

Rating:

5.0

Customer services is excellent here. Very friendly.

Rating:

2.0

The reason I am giving it two stars is because I am a customer to this location and this time I was supposed to return the trailer at 6pm but I was late and they had closed so I returned the trailer the next day at 9:30 the charged me double of the price.

Rating:

4.0

Back trucks into parking stalls the way car rental companies do it. Or at least configure your parking lot to not need a 5-point turn to get out of.

Rating:

1.0

The manager of the location(a woman) was extremely rude and yelled at me several times. I received the truck open up the back to inspect it. It was full of dirt and debris. I had a very tight schedule to make and I was there early to get the truck. I went back in to the shop talked to the manager said that the truck was dirty. Can we get it clean please, I had a tight schedule . She was rude yelled at me. Said I would have to wait. She refused to pick up the phone just to call the yard man to blow it out and clean out the back so I cleaned the back out myself and the yard man came over and I was cleaning it and was nice enough to take blow out the back of it help me clean it, he noted that the manager was rude and should’ve handled it. Manager did not care that I was there early and had a tight schedule to make and making me wait to get a vehicle cleaned out that should’ve been already cleaned out when I rented it. That is the point. And there’s no reason to ever be rude and yell at a customer ever .

Rating:

5.0

Excellent customer service

Rating:

5.0

Friendly and efficient service

Rating:

4.0

The storage gate needs to be longer in a different place I actually hit one of the other poles that's on the overhang for the car parks and you can't get out of the gate you have to either extend the fence out past towards the road or put the gate somewhere else otherwise is great no problem

Rating:

5.0

To ensure that all the supplies are in the rental truck prior to pick up. My supplies weren’t in the truck I had to go to the Uhaul location to pick up the furniture pads. Overall it was good

Rating:

5.0

On the auto transport trailer Was a bolt missing trailer worked Out great Thank you

Rating:

5.0

Professional and nice staff

Rating:

5.0

It was an easy and good experience, both people working were very friendly and helpful

Rating:

5.0

I think everything looks great

Rating:

5.0

Excellent crew very polite that young man former marine. Very respectful.

Rating:

3.0

The general manager is lacking professionalism and customer service skills. The way she spoke to her employee in the presence of customers, as well as the way that she spoke to the delivery driver in the presence of customers was alarming. The way she addressed me upon returning the vehicle left me baffled. I already called customer service and made a complaint. What I didn’t like was roughly an hour later the general manager is calling me because she seen the notes on the file. My professionalism wouldn’t even allow me to speak to her because I was still baffled. The general manager at this location needs training. She was rude and had an attitude. I get it there are busy days, but no matter how busy you are you should be treating everybody with respect!

Rating:

4.0

Experience was good. Fast check in & out esp when you are limited on time. Overall 7.5/10

Rating:

5.0

Customer service was not good one of the guys was so rude and one of the guys was very respectable to customers the other one was so he was so rude oh my God he was he was so rude I will get him no stars cuz you don't talk to customers like that especially when they just telling you a question about the vehicle like I don't want to be charged for something that I didn't do so I'm letting the guy know that the fender thing was messed up and he want to talk all rude like I told him I'm a customer you don't talk to no customer like that I don't want to be charged with something I didn't do that's all I'm saying

Rating:

5.0

Great place!

Rating:

1.0

very challenging

Rating:

5.0

Additional staffing needed. The staff member, John, was working alone with people lining up, yet he was calm and attentive to processing each persons rental or purchase.

Rating:

5.0

This location is great. The Uhaul employee is wonderful and works quickly to assist and expedite service.

Rating:

5.0

NA

Rating:

1.0

Poor customer service the representative seems he was under the influence of some sort. As I went outside to locate the uhaul truck I was assigned to. I couldn't find it, upon going back into the store. I asked if he could assist me finding it. The representative seems like he didn't want to. not only was the equipment dirty, the tire was partially flat with a cut to the side wall tire, upon arrival returning the equipment the other representative that was working I had informed the problem about the tire. The representative mentioned so its not not we can every thing, il never rent equipment from this location ever again I believe I should get a partial refund for the dirty equipment and the tire issue

Rating:

5.0

The staff was very helpful, courteous, friendly and accommodating. Fast, effecient service and minimul wait times. Jennifer was outstanding and provided great customer service.

Rating:

2.0

Don’t rent equipment if you don’t know where I will pick it up. Don’t keep changing when we will be called to confirm location. And actually calling would have been nice but you didn’t even do that.

Rating:

2.0

The individual in charge of managing the facility is an elderly woman who unfortunately displays rudeness and lacks helpfulness. However, her son possesses a genuinely kind demeanor. It is important to remember that her negative experiences with certain individuals should not lead to a generalization that everyone is similarly unpleasant. In order to maintain a professional atmosphere, it would be beneficial for her to conduct herself in a more appropriate manner, rather than resorting to unpleasant behavior.

Rating:

5.0

Mr. Johnathan made the entire process pretty simple.

Rating:

5.0

I always get great service from the folks at this location. I rent trucks a lot and this is my go to place.

Rating:

5.0

Very nice young men

Rating:

5.0

This reservation started off a bit rocky, but the staff at both locations are superstars and went above and beyond to help me turn my upside frown into a smile.

Rating:

5.0

Best customer service I have experienced in a long time! Every employee was friendly and helpful. They called with updates and actually read the comment I had regarding the container delivery. I will definitely use this service again.

Rating:

5.0

I have to say the driver seat had some stains in which I think cause, the van to have slight order, however she rode like a champ! I would most definitely suggest clearing out the Bluetooth info that customers may forget to Delete after programming. I noticed when I cleared out my phone information as well as the other customers. Their phone number was still programmed in the Bluetooth setting. Thanks guys!

Rating:

5.0

👍🏾👍🏾

Rating:

5.0

A happy people there

Rating:

5.0

Jennifer was easy to work with and very funny!

Rating:

4.0

Windows was very dirty

Rating:

5.0

They are friendly reliable any problems you have to take care of it right there on the spot

Rating:

3.0

I left my trailer n jetski cuz I have no choice. Im taking advantage of one month free storage. But apparently gate is always open. Anyone can go in n out without the key card. Im scared. Guys extremely nice, fast n easy. This was the 3rd uhaul shop I went to looking fir storage so i dropped off n left quikly cuz Im moving. I had deadlines

Rating:

3.0

Can't rate location as we never went to the location. Moving company made that contact. Movers on both ends were great. Only thing could be better woudl be the adversing of what the container can fit as we had to leave too much stuff we planned to take.

Rating:

5.0

The manager provided excellent advice and help which made the rental experience very efficient!

Rating:

5.0

I go out of my way an extra few miles to go to this U-Haul location. It’s that dependable.

Rating:

4.0

Although I went over the 24 hour time period by an hour and was required to pay for an extra day I was not allowed to keep the truck for the remaining section of time which I did pay for . The manager said they scheduled the truck to the next customer, so why do I pay for time I’m not able To use ? That is messed up And no way to do business!!

Rating:

5.0

We had a bit of a wait due to a truck getting propane, but John came in for his shift early and helped us before he even clocked in! He was friendly and very helpful!

Rating:

5.0

Everything was fine

Rating:

3.0

I rented a unit for 3 months and visited at least 5 times. Why I say it is not well maintained: The large automatic door with no threshold plate closest to my unit was almost always "broken". Made it difficult to get in and out physically, and twice had to wait for an available staff person to open the garage doors. I didn't like that I couldn't just get in and out without having to find someone.

Rating:

4.0

Tune app process does not work in and on this location. It works perfectly at the other U haul I use but here I had to have the counter to check out and return. Very poor app performance.

Rating:

1.0

My experience was horrible I rented a truck for 3 hrs and the night person told me to just bring the truck back in the am truck was picked up at 630 pm and returned by 9 am and they charged me for another day

Rating:

5.0

It was perfect and Jennifer was wonderful.

Rating:

5.0

Overall - good experience. No need to improve!!

Rating:

5.0

Customer service was exemplary.

Rating:

5.0

they did a good job thank you

Rating:

1.0

Please be aware!!!! I rented a pick up truck. My route/ contract shouldn’t have been no more than $40 $50. Max with mileage and rental. $19.99 pick up truck. 0.79 a mile went 27 miles Total amount no more then $60 including gas When I return the vehicle at the location thank God my card declined because they tried to charge me $155. The workers indicated I went 100 miles then when I got into the office they said I used 200 miles no one believe me until I stood my ground and made Jennifer, which is the owner as it states on her badge. Look up the last three customers calculate their previous miles, because something is not right! she was so rude indicating scenarios that someone must’ve took my keys and ran up 200 miles and it was my problem not hers… which was an insult because I live & take care of my elderly mother which is 69 years old and she’s a hospice patient with dementia, and cannot walk. I felt like I was being prosecuted against a crime I did not commit. This was the worst experience I felt since I found out my mom’s condition. Which I’ve moved across the continent to take full responsibility of, She indicated she’s a professional, and she never get things wrong when it comes to calculation and paperwork within the system. If I wouldn’t have stood my grounds, I would’ve felt used, robbed and abused right before my eyes she profiled me I can’t explain the emotional roller coaster in regards to proving my innocence. She was so firm and aggressive in regards to that store location never making manual mistakes. She also threatened to send this bill to collections because in her mind, she never make mistakes, after sitting for about 30-40minutes after bashing me and accusing me, as well as dehumanizing me in front of customers & coworkers she had made a phone call, she asked for mileages They gave her the mileage of the truck that I rented which came out to be 375miles On the thermometer she calculated the mileages In which the miles on my returned rental said 354 miles (note) the mileages that I use was way under the amount from the previous customer used which indicated whoever typed in the information typed it in incorrect before I got a chance to rent out the vehicle. After she notice the incorrect, she still was rude about it after the fact that I was tearing up out of frustration, I felt Accused of a crime that I did not commit and no matter how I feel she was going to charge me that $155 and or send it to collections ! She also mentioned within a 20 minute timeframe, she use the vehicle for personal usage because the truck is new to the location, so the miles that was collected She used among her personal gain, and try to make me pay for the mages that she used!!! I was kind enough to fill up the tank even when the vehicle They had given me had no fuel. The fact that she was SO firm in regards to never making mistakes, I asked her who manually typed in the information prior to renting the vehicle out to me all along. It had her name on it. After Repeatedly stating I don’t never make mistakes,! The fact that she didn’t apologize to me made me feel like she does this frequently robbing people under the table and the fact that she was the owner made it loud and clear this is a ongoing repeatedly behavior that they commit so customers please be aware! She dehumanize me in front of her coworkers and customers as far beyond disrespectful… No professional class & are modern day pirates! People I encourage you to take photo pictures of the mileage gauge as well as doing your walk around. No one indicated I had to go online to do a walk around the gentleman just stated to pick the key out of the box and gave me the code and paperwork. They did not make it clear that you have to download the app and do a digital walk around before driving off. She also stated rudely and aggressively. That’s my fault because I didn’t do a digital check in & I was fully responsible and it’s my fault because of that. (Note) the gentleman that helped me is fairly new to the company because he kept asking her questions in regards to the protocols and how to check out vehicles, which was fairly OK However, she personally gain leverage of knowing that there will be errors because of a new hire and yet she still prosecutes and unnecessarily charges customers for their mistakes!!!!! The look on her face was priceless when she realized that the mistake was on her behalf. Her last ending words don’t take it personal and your persistence.. Was presenting out of her mouth as I began to thank her for taking the time and patience, and getting down to the bottom of it, expressing to her how dehumiliating and abused I felt…. I would NOT come here. I could just imagine all the other people that have became victims because of her train of thought in regards to never making mistakes….

Rating:

5.0

The process to rent has been very well streamed lined and smooth. I always have the best service at Mills Mather location.

Rating:

5.0

My comments are above

Rating:

5.0

The woman that helped me was very efficient and knowledgeable…A pleasure doing business at this location

Rating:

2.0

Having to go upstairs to my storage without a lift makes no sense. The wide security doors are always unavailable for some reason or another!

Rating:

5.0

Excellent manager!!! And easy pick up and drop off

Rating:

1.0

I do not recommend this place this place is a scam I've been renting you alls for years and always been able to return blankets that were unopened this place will not let you return them they want your money they will give you dirty trucks that are filthy beware of this place. I will never go back to this place and rent a truck again.

Rating:

5.0

Jennifer was very sweet and helpful*

Rating:

2.0

The staff at this facility was awesome and very helpful, it is the overall security of the facility that is below par and little has been done to date to improve security. I had my motorhome broken into and vandalized.I understand that this has been an ongoing problem.

Rating:

1.0

Our motorhome was broken into and items stolen. Extensive damage to a window in which the thief entered. Perimeter fencing is in disrepair. Manager has no plans to make repairs.

Rating:

5.0

Outstanding customer service

Rating:

3.0

The no proration of the month is nothing more than stealing. You didn’t earn it.

Rating:

5.0

We had a problem with our online order...The staff at this location was not only professional, but very well adapted for their job in all areas. The staff was able to function with a great degree of emotional intelligence even when problems were presented to them that were to no fault of their own, as in navigating the online system for customers. Kudos all around to this location for being at the level iof excellence in customer service!!! All expectations net & succeeded!🏆🏆🏆

Rating:

4.0

The Lady that runs the place is blatantly hostile in both demeanor and attitude I'm surprised that anyone would stay long either a employee or customer I'll never come back as a customer so long as she's there

Rating:

4.0

The overall experience was quick & straightforward. Our only complaint would be that the staff person at the front desk asked us to create our personal code while other customers were in ear shot, so we declined. We're glad the option to do it later was available.

Rating:

3.0

Giving Average because I thought that if I vacate earlier than my monthly installment date then I will get a refund for the remaining days since I am no longer using it. The rent should be prorated.This will give your customers more satisfaction because I feel why should the customers pay if they have already vacated it.

Rating:

5.0

Excellent service from staff.

Rating:

5.0

Staff was great and helpful. Facility is just what I was looking for. I was a little disappointed when I was told that having a reservation didn't guaranty me a space for my motorhome, a space was not waiting for me but I lucked out that someone had just vacated a spot.

Rating:

5.0

The people at the the faculty where I stored my car were very nice and helpful

Rating:

1.0

So glad to longer be with this storage facility been there for year and the staff is just rude especially the older lady that a general manager always has an attitude even when I was closing out my unit on the 27th. I did meet one employee named Josh and he was very nice and friendly I wish I only had to deal with him and not her.

Rating:

5.0

Professional and friendly service.

Rating:

5.0

Thank you

Rating:

5.0

It has been a satisfying arrangement. I thank for your good service. Given the opportunity I will share my experience with others.

Rating:

5.0

You guys are my go to spot when I need to store. Thank you so much. :) Gianna

Rating:

5.0

Great

Rating:

5.0

top notch staff

Rating:

5.0

The staff are kind, enjoyable to interact with, work well together, helpful, and go above and beyond to ensure you have everything needed etc. A great experience!

Rating:

5.0

Jennifer & Victor were both great and the rest of the staff is friendly and helpful!!

Rating:

5.0

Great 👍 job

Rating:

1.0

When I first showed up the lady at counter checking me in would talk very rudely to other customers when they came in and said it's gonna be a 20 min wait. Then after a week of my truck being there it got broken into and vandalized. When I took my equipment out being there only over a week I did not even get a refund. I will definitely share this on social media and youtube. U-Hauls lot is not secure. They have surveillance but had me park my truck where surveillance couldn't see my truck.

Rating:

3.0

The staff was great. Seemed unorganized inside. My big no was access to the units due to parking. Only two doors and customer parking in front of those doors. I hired a crew to assist me unload and lost time with the movers

Rating:

5.0

Jennifer was always willing to help whenever it was necessary, and did it with a smile.

Rating:

4.0

Uhaul is a reliable brand and the staff is always courteous and patient and at times offer exceptional service

Rating:

4.0

From the time I rented the storage unit, the facility has always been clean and accessible when needed. The staff was always been helpful and accommodating.

Rating:

3.0

Jessica the manager was rude to myself and other customer. I am not sure if she was rude to me because I requested a call back from the district manager and never got a call. It was in regards to her customer service.

Rating:

4.0

Need more employees. Only 1 was available to assist a group of 6+

Rating:

5.0

The assistant manager was very helpful. She gave us more information that we needed. And was very helpful and customer service orientated.

Rating:

1.0

I am filling this out based on an employee named Ariella and I will also be emailing Uhaul corporate offices. The experience we walked into was absolutely ridiculous! This lady (named Ariella because I finally asked the employee trying to help us to write her name down) was rude, so rude that my adult children and myself were uncomfortable. We shouldn't have to listen to an employee leave an approximately three-minute-long rude voicemail talking completely down to someone about parking in the wrong spot at the facility. Meanwhile, the gal named Lya was trying her best to keep peace in the office and got to a spot where she needed assistance with our storage. This went on for quite a while in which another customer came in and was "snapped" in rude tones saying to her that she was busy and would help her when she was finished. This was fine, however, the tone used was extremely rude, not to mention this lady had still not helped our situation and by now it was 6:00 pm and the facility was to close at 7:00 pm. Lya asked for assistance again from Ariella and was told to wait (despite the fact that we should have been done and on our way) - we were not a priority. Lya asked if we could start unloading the uhaul while waiting and Ariella snapped - NO not if the order isn't complete. At this point, Ariella was just sitting there and Lya got frustrated and had to leave the office to try and call the store manager for help with our storage. We were further disgusted when Ariella got up from behind the desk (still not helping us) and scuffed at my 26-year-old daughter with an attitude. NOT OK! We had just spent three days on the road and to be treated like this was awful. By the time it got figured out, the time was 6:30 pm and Lya quickly opened the large door so we could unload by 7:00 pm. Next thing I knew was Ariella came stomping out with an attitude for NO REASON and stated - JUST SO YOU KNOW I AM CLOSING THAT AT 6:45 pm. At this point, I wanted to lose my mind on this woman, but luckily my focus was on getting as much of the Uhaul in 15 minutes as we could. First, I would like to say that even my 21-year-old son stated that it was a good thing that Lya was there trying her best to put out fires because I would have not gone as well for Ariella. Secondly, we will be getting a different storage unit in the near future and not recommending the facility. Thirdly, we were there when the call came in that this Ariella actually had left the horrendous phone call erroneously. I could go on but will say lastly that this experience was supposed to be pleasant and it wasn't. After she had the nerve to stall our interactions, we had to wait until after it was locked at 7:00 pm for another 15 minutes for the alarm to set. In the meantime, two other customers tried to come to the facility to drop off stuff in their storage and were turned away. The sign says 24-hour access, but that is not entirely true. Overall, WORST experience with Uhaul, and we will not use it again. With that being said, this employee Lya deserves a medal as she held it together incredibly well.

Rating:

5.0

This facility is awesome the staff is great friendly and very helpful

Rating:

5.0

Jessica was great!

Rating:

5.0

I loved the experience and will definitely rent here again! Five stars!!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

This is the best U-Haul I have ever experienced in 45 years Erick was so kind always helpful and Vanessa the manager runs a tight ship! She gives excellent professional service! Thanks to all the staff and going to miss y'all!

Rating:

5.0

Jessica went out her way to help accommodate me. She was friendly and professional and cleared all misunderstandings. Thank you Jessica!

Rating:

5.0

Customer Service was knowledgeable & friendly

Rating:

3.0

The one downside I found was that my unit was on the second story and there isn’t a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.

Rating:

5.0

Extremely helpful made me feel like everything was ok

Rating:

5.0

There was no lock in my unit, but I understand that it was after hours

Rating:

5.0

My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++

Rating:

5.0

Very nice place.

Rating:

5.0

The grounds need to be swept more often. Landon was very friendly & helpful.

Rating:

1.0

The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out. They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a Hang out where the fence was broken I’m the back by my car. My car was vandalized numerous times. Someone stole a lot out of it. They wouldn’t credit me anything for my trouble.

Rating:

1.0

I have used uhaul for a number of years in different states and this is the first time I've felt the need to write a bad review. My car was damaged on the property due to negligence on uhaul's part. I paid for car storage and after 5 weeks of being away I came back to a big dent in the top of my car. It was obviously from something being dropped on it. Uhaul has been doing work under the awing that my car my under and never made sure the contractors were using protection for people's cars in case something was dropped. They honestly didn't care about the damage and said they weren't responsible for it since they say you rent here at your own risk. They have also had break ins into RVs. I would NOT leave your vehicle here.

Rating:

5.0

It was good.

Rating:

4.0

The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.

Rating:

5.0

Thanks for your service and professionalism.

Rating:

1.0

Staff made an untrue remark about me.

Rating:

2.0

Front desk rep was not friendly or very helpful

Rating:

1.0

My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?

Rating:

1.0

My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.

Rating:

1.0

Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.

Rating:

2.0

I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a $3000.00 out of pocket expense. So no I would not recommend this place to anyone.

Rating:

1.0

My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.

Rating:

2.0

Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.

Rating:

4.0

My boat stereo was stolen and the boat was ransacked. Obviously not secure.

Rating:

2.0

Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.

Rating:

1.0

Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.

Rating:

1.0

Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in

Rating:

1.0

Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security

Rating:

1.0

I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.

Rating:

5.0

Yes Jessica was the best over at the mill station in Rancho Cordova California

Rating:

1.0

Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.

Rating:

5.0

The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Thank you!

Rating:

5.0

Jessica and her staff were always helpful and courteous

Rating:

5.0

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

Rating:

3.0

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

Rating:

5.0

I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.

Rating:

5.0

Very professional...

Rating:

3.0

The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!

Rating:

5.0

Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.

Rating:

5.0

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

Rating:

5.0

The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica

Rating:

5.0

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

Rating:

5.0

The employee was very nice and helpful.

Rating:

5.0

Made a difficult move easy!!

Rating:

5.0

Great customer service very polite keep up the good work

Rating:

5.0

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

Rating:

5.0

The worker that helped me was truly a blessing.

Rating:

5.0

Great location

Rating:

5.0

Thank you

Rating:

5.0

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

Rating:

5.0

Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.

Rating:

5.0

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

Rating:

5.0

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.

Rating:

5.0

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Rating:

1.0

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Rating:

1.0

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Rating:

5.0

Great customer service! Very helpful

Rating:

5.0

The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!

Rating:

5.0

I always have such a great experience each time I’m there. Friendly, knowledgeable, helpful staff. Thank you!!

Rating:

5.0

Good service

Rating:

5.0

Wry helpful. Very courteous and just all around great human beings.

Rating:

5.0

Great customer service at this location!

Rating:

4.0

The office staff were excellent. Because of them my move was successful.

Rating:

1.0

1. No restroom; go off site 2. Truck 1/4 tank full @ pickup. Res never said It. Had to gas but Couldn’t at Uhaul. Had to go offsite. 3.closed stor acc 5-15, pd 4 31 days. No credit. Utter Rip-off🖕🏽

Rating:

4.0

All in all, it was a good experience. It was extremely hard to see inside the storage unit. The staff was very friendly, respectful and polite.

Rating:

5.0

Great people

Rating:

5.0

Storage unit rental was a breeze. Staff always attentive! Thank You U-Haul!!!

Rating:

5.0

Great place to store your rv or trailer. Customer service is always very helpful.

Rating:

3.0

I chose this facility because of the 24-hour security and video. At one point someone got in my motorhome slept in it and stole a few things. Another vehicle had the window broken and the stereo stole

Rating:

5.0

Great experience, everything was perfect!

Rating:

4.0

Great staff with great service and nice location

Rating:

5.0

The two staff members that assisted us were very friendly and helpful. The facility is well run and very clean. I will definitely recommend them!

Rating:

5.0

xxx

Rating:

4.0

We had our unit from January to March and it was a good choice for our temporary storage. Every time we were there the employees were always busy either cleaning or helping customers. Always friendly!

Rating:

4.0

Great Location and nice staff

Rating:

5.0

Jessica and her team are great !

Rating:

5.0

Satisfied

Rating:

2.0

I stored a boat there along the fence adjoining an industrial park. My boat cover was untied and moved to a car in the industrial park. Fortunately, I was able to recover my $200 boat cover.

Rating:

5.0

Great Team and great people!

Rating:

5.0

Great Customer Service! Very professional A+

Rating:

5.0

Excellent service provided by their staff

Rating:

5.0

Great experiences having our Ubox delivered here from Wisconsin super easy to pick up they had them ready to go when we showed up.

Rating:

5.0

Friendly enjoyable

Rating:

4.0

Did not like indoor storage to much extra work to move stuff in and out.

Rating:

1.0

The unit was not at all what I expected. I’m seekign a refund. Thank you

Rating:

3.0

It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.

Rating:

5.0

~

Rating:

5.0

Service excellent, but billing department deducted anther months rent from my account in error after unit 1303 vacated early. That cost me over draft charge, $20. Please fix it!!

Rating:

5.0

aii good

Rating:

1.0

It said that you had cameras and every thing was secure but within the last couple months my trailer was broken to twice without you knowing or seeing it. The manager didn't care or show up.

Rating:

4.0

Great job by great staff, however they need more help. This location like others are very busy. Hire more people.

Rating:

2.0

You guys ask for too much info or. Simple thing

Rating:

4.0

Thank you for your accommodation much appreciate it

Rating:

4.0

While there my trailer was broke into 4 times. Than one time a 500.00 welded generator was cut of the front of it.

Rating:

4.0

The staff are friendly and courteous.

Rating:

4.0

Antony is very kind.

Rating:

5.0

1

Rating:

1.0

I rented a storage unit for about 6 months. Once my belonging were moved there was water marks on some of them as the unit had water within. My auto payment processed on a closed account.

Rating:

4.0

they served my needs when it mattered most!