Customer Reviews for U-Haul Moving & Storage of Manteca

Rating:

5.0

Everything was great Paulette was awesome and the people hooking me up were also awesome

Rating:

5.0

Jacob the agent who helped me was extremely helpful. He explained everything to me, what to expect, and finished up with “anything else I can help you with “. I was just inquiring and he sold me because he had all the answers. Great job.

Rating:

5.0

The night before we were to pick up our trailer, we were informed that we would have to pick up our trailer 25 miles away and then come back here to pack the trailer and after using the trailer take it back another 25 miles to return the trailer even though we had made our reservation weeks before. That was totally inexcusable. So very disappointing!

Rating:

5.0

Easy check out and return

Rating:

5.0

Friendly staff and very helpful. Clean and very secure

Rating:

5.0

Booked online, used the app to check in, and got in and out quickly. Returned the U-Haul vehicle and was very satisfied with staff service.

Rating:

5.0

Friendly staff. Easy to get to location and the process was really easy.

Rating:

5.0

Great and helpful staff, thanks!

Rating:

5.0

Paulette did a great job at check in. She is excellent at multi tasking and not getting irritated…(computer was going super slow!) very pleasant and professional😀

Rating:

5.0

Excellent!

Rating:

5.0

Good job everything went well and allow me to complete my task thank you.

Rating:

2.0

A picture was stolen from unit and the rent increased one month after moving in. A promisary note was completed to get my things out of storage i will pay back gradually.

Rating:

5.0

Everything was great

Rating:

4.0

Even though I was given access via my U-Haul entry card the alarm keeps going off when I enter the building.

Rating:

5.0

Excellent service definitely I can recommend my friends and I can use your service again

Rating:

5.0

Too much good

Rating:

5.0

Bridget and Ricardo was helpful and they really do their job properly. Thanks guys for all your help 😊

Rating:

5.0

Best location in the entire system

Rating:

1.0

The security with unauthorized homeless, street people,drug users became increasingly problematic over the three years I rented units. I could no longer feel safe as the buildings were isolated with no regular patrolling. I can to know that many other tenants had similar concerns and were leaving. There have been breaking, people sleeping overnight, bathroom doors propped open, people staying there for very long times so no one could use it, etc. The staff is friendly. helpful and good people. Unfortunately the situation is growing so I found another storage with better security!

Rating:

2.0

Truck smelled like cigarettes and there were ashes in the truck. Check engine light came on and I called them they told me it's because the truck is from Arizona and they don't smog their vehicles. Abs light also came on. The gentleman that helped me said the truck gor 5 to 10 MPG if I was lucky. I put way too much gas in. It was more like 15 miles per gallon.

Rating:

5.0

Service was great. In and out within 5 mins. Everyone were friendly. I never had any issues with u-haul. Others location were friendly too.

Rating:

5.0

Wonderful!

Rating:

5.0

Nothing. Experience was professional and quick.

Rating:

5.0

Very friendly staff

Rating:

5.0

I mean I just moved in, but so far everything has went perfect

Rating:

5.0

everyone was very nice and trailer was clean .

Rating:

5.0

Clean facility, the cars and cargo space is neat, courteous employees 👌🏾

Rating:

1.0

The mobile app did not work. I had to wait for the store to Open to get my reservation

Rating:

5.0

Great location they go above and beyond to help you!

Rating:

5.0

Love These Guys

Rating:

5.0

I moved out of my office because I retired. I didn't have space in my house for my office furniture and supplies, so I rented a storage room at U-Haul. I also hired 2 movers to help me pack and move my office stuff. They were great. They unloaded everything and put it in my storage room. A really good moving experience.

Rating:

5.0

Customer service, staff training

Rating:

5.0

I wasn’t told to be charged with $25, if I don’t do the vacuum inside the van . I returned it and it was pretty clean just some vacuum was needed, it should be added in my rental. End of the day I was charged with $211 for driving 300milse.

Rating:

5.0

Paula Martinez and her staff were Fabulous!! Friendly, compassionate and very professional. Would most definitely recommend family and friends to her Main street Manteca location. Thank You for the great service and care I was given. Ms.Lisa!🤗

Rating:

4.0

Good customer service on equipment rental. Helpful and friendly.

Rating:

5.0

Excellent service! Staff are very efficient, helpful and friendly. Thank you!

Rating:

5.0

Thank you!

Rating:

5.0

I use u- haul often, and the service is always professional…

Rating:

4.0

The woman employee was excellent.

Rating:

5.0

The folks at this location are just very accommodating and very polite. I always prefer coming to the site and any other site. I was feel like they always know what I need and they're always willing to help.

Rating:

5.0

The work was very quick and clean!! Very nice!

Rating:

5.0

I have had nothing but great experiences at this Uhaul…

Rating:

1.0

This location gets a "Poor" due to the following. I arrived at the location, waited about 10 minutes to check in the vehicle. No problem. The upsetting part was. The associate was not pleasant and a person of very few words. I cleaned the vehicle better than received. No comment about that. No problem, whatever. I notified the associate that the vehicle had a few issues I wanted to talk about. The associate was not interested in what I had to say. He checked in the vehicle, told me I was done. Have a good day. He then walked away to go and do something else. I followed him and mentioned again the vehicle had issues. He told me, " I only check them in, but will tell someone about your concerns" The vehicle steering was off center. To keep it straight on the highway the steering wheel was at 10 o'clock, vey confusing, especially when making turns. It rained and the wipers smeared the water off the windshield. Not good. I drove 487 miles. My bad was that I should have returned the vehicle when I noticed the steering was off, but I was already on the road and on a schedule. Either way I added myself as a road hazard. Dummy.

Rating:

5.0

Truck did it job

Rating:

5.0

N/a

Rating:

5.0

Great service

Rating:

3.0

They over charged

Rating:

3.0

This was the 2nd time we had rented a truck from this location first time was fine, this time the first truck the assigned us had not been cleaned had to go back in for a different truck the 2nd truck looked fine on the outside but the inside still had dirt in the driver seat, on the center console and a sticky area on the drivers door. Customer service picking up the vehicle was good, but when we dropped it off the help inside seemed lost on why we were there.

Rating:

2.0

The clerk was a bit rude … I didn’t get his name… long hair .. everything else was normal

Rating:

5.0

I’ve rented from this location on many occasions, they have always been professional and courteous.

Rating:

5.0

The lady that service us on 12/23/23 around 10am provided excellent customer service. She deserves an OUTSTANDING award. Very personable and pleasant.

Rating:

5.0

The truck I had was in very bad shape. The steering was very loose and did not respond well especially when on the freeway. Every time I came to a stop, I thought the vehicle was going to die. The engine was missing really bad. The driver's side door was very loose even when closed completely. I was able to watch the door bounce up and down while driving. Definitely needs some maintenance.

Rating:

3.0

Back to the blankets. Now they wanted 24 at return I only had 4. The guy said I would have to pay for lost ones. I said call Spokane they only gave me 4… he said it’s up to me to fix. I did. and had to make a few calls because no one would answer. They did the right thing in the end and even let me keep the 4.

Rating:

5.0

I can't say enough about the service and team at U-Haul 1109 S. Main St. Manteca. We always receive the very best customer service and appreciate every single person on staff. A special shout out to Ricardo and Fabian, you two are AWESOME!! Thank you so much for always checking us in and out fast and safely. We are always greeted with a smile and truly appreciate your professionalism and great attitude. Doing business with U-Haul regularly for the past 10 years has been a true blessing for our business, and we most certainly appreciate it. Best, Casa Royal Staging & Design LLC

Rating:

5.0

Excellent experience...topnotch service 👏

Rating:

3.0

UHUl nickel and dimes you for everything.

Rating:

3.0

The truck was making a rattling sound. Staff were not very friendly.

Rating:

5.0

Everyone here is so kind and professional. The owner is very organized and this has been the best location we’ve been to.

Rating:

4.0

Alison informed me although I returned a little late not understanding it wasn’t the whole day to return but the same time I picked it up in Seattle, she informed me I would NOT be charged for the additional day. If I was gonna be charged for the additional day I would have kept the trailer and did more moving. Very disappointed especially after all the renting I completed in the last few months after retiring from military service. Also, I did not see where my contract indicated same time drop off as pickup.

Rating:

5.0

Storage units are dust free and secure

Rating:

2.0

Seems to me that this location is under staffed. The wait times are ridiculous. Also, the app needs to be better

Rating:

5.0

Great customer service and great team. The manager was awesome and was very helpful.

Rating:

5.0

The drink area was sticky from previous renter spilling their drink but other than that everything was very good.

Rating:

4.0

Great customer service

Rating:

5.0

I believe Paulette is the manager. If not she should be. She has helped me throughout the whole process from day one. Helpful, professional and was on point regarding any issues I may have had. I would definitely recommend and use again in the future. Thank you very much

Rating:

1.0

Was overcharged accused of not making payment. Which i did.Management was very unprofessional accusing me of switching my key to padlock i bought from you. The key clearly said uhaul on it. Which led me to have to pay $145 dollars to a locksmith. I feel that I was treated very poorly by staff. I will never recommend to anyone to your business establishment. I have moved my stuff out and moved up the road to a cheaper more Friendly establishment where I'm treated with respect.

Rating:

3.0

Rodents, field animals, and too many homeless in lot and around storage do not suggest going alone for safety

Rating:

5.0

The Employees are amazing.. very helpful

Rating:

5.0

I will miss that place. Being in different storage I think this one is one of the best place all ways very clean I like it was my house. Customer care excellent.the manager all way answered any questions with big smile and respect the cleaning staff very polite going to miss that place. God bless you all !!!!🥰❤️🙏🏼🙏🏼🙏🏼

Rating:

2.0

Following notice of a rate increase, I checked my 5x10 and 5x5 units to see what could be consolidated. I found that both of my units were almost empty. What remained fit in the 5x5 unit with space remaining. Apparently, someone had a master key to the cheap locks your company sells, and simply opened my locks and took an air fryer oven, drink blender, chopper, and water kettle. Perhaps, other things are missing. The owner of the franchise didn't really seem to care. Then, I recently got a notice about water damage. Thankfully, what was left was unharmed. If U-Haul doesn't care and the franchisee doesn't care, who cares?

Rating:

5.0

When I. Was in? Need of a place the store on my valuables you home representing friendly respond to my needs. Thank you so much even when I was late. It was really nice nice and considering thank you so much for yet. If I found our places and now we're living around thank you now.

Rating:

1.0

My 75 inch tv was destroyed do to water damage. Will never use again.

Rating:

5.0

I didn't havey things in there yet but they were a nice stagf

Rating:

3.0

Way to overpriced for the size I had, it cost me that much for a 10x20 at a U-Haul in Sacramento. The place is very nice and clean and very friendly staff but just couldn't afford it anymore.

Rating:

5.0

The best customer service!

Rating:

5.0

Although they were very busy when we got there they were very attentive great employees

Rating:

5.0

Thank you!

Rating:

4.0

I felt the staff and the safety of my stuff was above average unfortunately I lost my unit after having it for three years and I never received an email or an update of when my storage was wind and auctioned off I lost everything but a box of pictures were returned to me and I’m very thankful for that I just wish they were better communication between the both of us

Rating:

5.0

Very patient and understanding.

Rating:

5.0

You have a great team at u-haul, they know how to give good customer service

Rating:

5.0

Excellent customer service!

Rating:

5.0

Your staff was excellent and your facility was very clean! Loved my experience! Thank you

Rating:

5.0

The blonde lady was very helpful, professional, and nice during my time there while I was getting my storage space! I could not have asked for better customer service

Rating:

5.0

5 stars

Rating:

5.0

Staff was excellent, friendly and very informative.

Rating:

4.0

Condition on what information required. Website said bring insurance. There is much more required.

Rating:

5.0

Paulette the manager was amazing she was very helpful accommodating and Nice I would recommend that storage facility to everybody in Manteca

Rating:

5.0

Love my uhaul family

Rating:

5.0

EXCELLENT SERVICE

Rating:

4.0

Great team, and very helpful

Rating:

4.0

The only problem was I went after 7 o'clock and an alarm kept going off I thought I had 24 hour access.

Rating:

5.0

I'm really impressed with the service U-Haul gv me happy I came there very professional staff

Rating:

5.0

Excelente servicio al cliente del personal en la tienda

Rating:

5.0

Great fast experience. Very accommodating. Thank you

Rating:

4.0

I rented a small size storage unit because I don't have a lot of boxes to store and this was possible because I rented a 4x8 trailer in Chula Vista that I towed to Manteca. Everything went well upon arrival and check in because I was exhausted after the drive and towing for the first time. I would have possibly kept the storage unit longer, but I finally have a space to move my boxes into after a month. The storage unit was more convenient and better priced than storage units that I've had in Chula Vista, Philadelphia, Wilmington (DE) and Seattle. I may be back soon because I may have to relocate for another job soon. I'll rent a small trailer again now that I have a U-Haul installed trailer hitch on my car.

Rating:

5.0

Fabian made my move much more pleasant. Also helped with my storage rental. Great guy!

Rating:

3.0

When my card on file failed to work they didn’t notify me until it was 2 months delinquent.

Rating:

5.0

Staff were always friendly, areas were clean and always felt safe when visiting the facility.

Rating:

3.0

A storage unit that fit my bedroom set, a tv stand, and some boxes, was too much money. 105$ a month is crazy. Staff wasn’t very friendly at times, especially if I was having difficulty getting in and needed help.

Rating:

5.0

Good and fast service Clean storage.

Rating:

2.0

From day 1, nothing but issues.. Day 1, didn't show or tell me about card access, day 1 went to locked unit and had to go back to office and then wait 15 minutes for someone to unlock it. Set up autopay (I thought) but got charged $20 for paying late so I logged in and set up autopay but was charged AGAIN this month for paying late so I called and wasn't very happy or nice when telling them to set up autopay for me since nothing I did was fixing it.. Oh, when you sign up you HAVE to give a friends name/address and my late notices were being mailed to HER, not ME!! WTF? Will not use them again for storage....

Rating:

3.0

storage was on the expensive side but it was the only thing available at the time . but this may not be the aporoiate place to vent this but i think uhaul will nevere get my business again i tried to rent a 8x12 cargo trailer the price comes back at 4000 dollars why are you gouging people 4 montha ago i rented the same trailer for 350 .oo why the price hike i can get a moving company to move me for 2900 buck they come pack it up and unload it so why would i ever use uhaul again

Rating:

5.0

The staff are very efficient. The lady who showed me the storage she is very friendly she really help me to make sección on!! Love that place.

Rating:

1.0

Tienen El peor servicio de cualquier otro lugar

Rating:

5.0

David helped us the entire time. He was awesome. Very well mannered and excellent customer service.

Rating:

4.0

rates for 5x5 are too high

Rating:

5.0

Excelente personal! Muchas gracias.

Rating:

5.0

I think they need more staff. Otherwise the place was good

Rating:

1.0

Rude employees wouldn't recommend u haul to anyone

Rating:

5.0

Pleased with the air conditioning unit and didn’t have a problem with seeing bugs or any that were alive in my unit.

Rating:

2.0

I was assured of a certain storage size needed for my items, that size was not was not available so I had to forfeit some of my own personal items, rendering a $25 “cleaning” fee UHaul really needs to get their communication together between corporate and on sight personal. I’m very upset about my service and will be spreading this situation to any and all who ask me.

Rating:

4.0

The manager is awesome, other staff needs more training and manners.

Rating:

5.0

Best experience

Rating:

5.0

Everyone was great help!!

Rating:

1.0

I was happy with the service attendant but when I unexpectedly found a large room to share I had to vacate the storage space in order to conserve with the payment of my living space. I expected to get the rest of the time I did not used at U-haul be refunded unfortunately I was surprised that you guys would make extra money from the space but not refund the money I didn't use. That was not nice.

Rating:

5.0

💯EXCELLENT

Rating:

5.0

I was impressed with the staff kindness and support. This branch in huge, clean, organized, ...etc. they even helped me drop off the rental truck and trailer at their branch instead of driving extra hour for the final destination. Awesome people. The branch supervisor was doing 2 customers at the same time just to keep the line moving with a beautiful big smile on her beautiful face.

Rating:

5.0

Staff is always very helpful and courteous. Thank you

Rating:

5.0

I was very pleased and very welcomed by the staff who helped me they were the best thankyou so much..

Rating:

4.0

Please have a more smooth exit-out experience and the ability to set up a move-out date in the system. Also would feel safer if the units were gated.

Rating:

2.0

Staff was rude and very slow

Rating:

5.0

I never imagined I would say this about a U-Haul but absolutely love this place. The lady who signed me up was so kind, friendly, and helpful. The storage units are also very new and clean, easy to access.

Rating:

5.0

Thank you sooo much for all the help all the staff in Manteca are very helpful and accommodating 🙏🙏🙏👍👍👍 Stay safe and healthy Bless us all ❤️

Rating:

5.0

I’m very pleased with the services of your staff especially DETASHA AGUERO.

Rating:

5.0

Staff are very professional and efficient.love that storage is one of the cheeps one in Manteca and Modesto I’m so happy with ::: :)

Rating:

3.0

Little strict if you forget a payment, should work with people better, some time things happen.

Rating:

4.0

My storage good but the location in building was rough taking stuff up and down the stairs.

Rating:

3.0

Awful sized units Difficult to get into and out of Why do I buy the lock? Access is limited and nobody would want in there Did I mention horrid location of units upstairs in and around corners through doors Bait and switch where I rent a trailer and get a free months storage for something 1/4 of the trailer size Paulette was gold but the remainder of the uhaul storage experience was tepid at best. New people not knowledgeable or helpful

Rating:

4.0

After renting a U-Haul van, I asked the young lady inside if any small 5x5 storage units were available for rent. She indicated that there were not, and took my contact information to be put onto a waiting list. A day or two later, I went to the uhaul.com website on a whim and checked for 5x5 availability, and it seemed there were 5x5 units available the whole time, so I went ahead and rented one online. After hours access works fine, but there really should be a note posted adjacent to the door stating that, after the access code is entered, the renter has to pull *hard* to open the door. Other than that, getting in/out is very easy.

Rating:

1.0

Loads of issues mix up and very poor customer service. A barrage overkill in late notices. It is illegal to send a late notice 24 hrs after a late notice. I have late notices waking me up 1am on email. Plus in the mail. Plus daughter gets pre lien notices telling all of my business after 5hings were resolved. I am taking this up with higher ranks. Terrible worst storage experience. U haul is usually awesome. Ivdeel harrassed which is illegal.

Rating:

5.0

Paulette is such a sweetheart She assisted me moving in and out. She is quick and very professional. Thank you paulette for making my transition quick and easy

Rating:

5.0

Sherri is great and super helpful!!!

Rating:

5.0

I had my storage for some time and I am pleased to say that I have not experienced any problems. I am thankful for all the staff in the Manteca branch, they are awesome. Mahalo

Rating:

2.0

I called in morning to see if they had a larger storage unit. They said yes and reserved it for me. When I got there they didnt have one. So I had to get 2 small unit. I live 80 miles away so I was not going to take stuff back

Rating:

5.0

The folks in Manteca were amazing! So friendly and helpful. Everything about my experience there was beyond expectations. I will definitely recommend and use them in the future.

Rating:

5.0

Thanks you guys,at manteca location!!

Rating:

1.0

Feel free to call me if you would like to know why ive given these ratings. This was a terrible experience.

Rating:

5.0

N/a

Rating:

5.0

We appreciate the great customer service that Tasha provided during final check out. She definitely went above and beyond. Thank you Tasha. The Parkers.

Rating:

5.0

We arrived close to closing time but felt the employee gave us his full attention

Rating:

5.0

I want to make a point to send a HUGE THANK YOU to Shelly in facilities!! She was always so helpful and always super nice!!! She is definitely amazing! Cannot thank her enough!

Rating:

5.0

Tasha explained the whole storage process like a Pro , she even found me a unit by the door. Best part was I received a free pad lock with Month free. Tasha has superb customer service skills !!

Rating:

2.0

Very unorganized. 45 minutes, i was there, my reservations was shown to them yet they say they don't have it. the 39.00 5X is false advertising, i got a 5X5 for 15.00 more + insurance.

Rating:

5.0

everyone helpful

Rating:

5.0

The gal that helped me was amazing and well deserves that manager position when in comes available. She was quick, sweet and on top of things. Im sorry I dont know her name. I think its tayden.

Rating:

4.0

although lies were long at times employees remained patient, courteous and professional. Overall good service and experience throughout my moving experience and need of storage units as well.

Rating:

5.0

Everyone always takes great care of us there! Paulette runs a great business!

Rating:

5.0

Nice place to store your extra items

Rating:

5.0

Great friendly service

Rating:

5.0

I really liked the service I recieved while storing my things. I would definitely recommend your facility to friends. The space was adequate and it was nice and clean and the price was great. Thanks a

Rating:

5.0

The staff was very helpful and accommodating when I needed to change the size of my storage unit. The facility is very clean and secure.

Rating:

5.0

i always use u-haul for my moving and storage needs.

Rating:

5.0

Wonderful service. Everything went perfectly.

Rating:

5.0

Very good experience.

Rating:

5.0

Excelente service and security that makes it easier for you to store anything you want thanks UHAUL And it's employees.

Rating:

5.0

Employees were exceptionally kind, patient and professional. They went out of their way after closing to accommodate my immediate need of additional storage at the last minute as we were unloading

Rating:

5.0

Superb pricing. Excellent customer service. Great hours. Easy online payments. I loved everything about Manteca Uhaul.

Rating:

5.0

Great storage experience

Rating:

5.0

Accessible, well-maintained and secured. Will definitely recommend!

Rating:

5.0

I was very impressed with the staff!! They were always busy but took the extra time to help me with all my questions. I wish I could give them more stars!!! Thanks for the great service experience!

Rating:

5.0

I was very satisfied with your facility and would be pleased to recommend this location to anyone needing extra storage.

Rating:

1.0

Negative 5 stars. Rent got raised for no reason, and you have to pay extra to access your storage 24hrs a day. This is the worst place I have ever been. Horrible attitude from all employees.

Rating:

5.0

Easy online return and grateful for 24 hours drop off.

Rating:

5.0

Many thanks to everyone at the facility. Special thanks to Paulette when she locked the U-Box for me after noticing that my loaders failed to do so at the far end.

Rating:

5.0

Very pleased with this location

Rating:

5.0

This is probably the cleanest facility that I have been in. The staff is very friendly and attentive.

Rating:

5.0

we only needed small storage for a month, so this worked out great

Rating:

5.0

Great location also right off the freeway. By far the best of any we looked at and felt our belongings were safe here and they were.

Rating:

4.0

My only two negatives were that it seems understaffed. There always seemed to be a long wait. Also when we were moving our stuff out of the storage unit. We saw two cockroaches on the floor.

Rating:

2.0

.

Rating:

2.0

Need more staff people working to long of wait very slow.

Rating:

5.0

Everything was great. Easy access in and out and security is top knotch. My only complaint is the hours. Closing at 7 makes it very hard to get there in time when you get off work at 5:30

Rating:

5.0

Great facility