Customer Reviews for U-Haul Moving & Storage of Lemon Grove

7,628 reviews

1805 Massachusetts Av   Lemon Grove, CA 91945
(W Of Lemon Grv Av)

(619) 460-6370

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(619) 460-6370

1805 Massachusetts Av
Lemon Grove, CA 91945
(W Of Lemon Grv Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

N/A

Nguyen V. 
Rating:
3.0

Customer did not leave a comment.

Josefina E. 
Rating:
5.0

Customer did not leave a comment.

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

donna M. 
Rating:
5.0

Although I returned the trailer 30 minutes late. I explained that several accidents on the freeway caused at least a thirty minute delay. When I received the final bill, had been charged double. Since there were plenty of trailers on the lot, no one was inconvenienced, a little flexibility on the penalty might have been called for. I am a long time customer and hope to remain so

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Gilberto M. 
Rating:
5.0

The whole crew was great. Very helpful and friendly! I will be going back to this location for any of my further need. Highly recommend this location!

Gerald C. 
Rating:
5.0

Maybe an extra person at the counter to help customers might speed things up a bit. All employees were friendly and knowledgeable.

Cheryl B. 
Rating:
5.0

Kind and welcoming staff

Muhammad L. 
Rating:
3.0

The parking lot drop off area had a bunch of nails scattered throughout making it unsafe to drive on. I thought for sure I was going to get a flat tire. Staff were very nice and apologetic.

Trevor E. 
Rating:
5.0

Customer did not leave a comment.

Gisela A. 
Rating:
5.0

Customer did not leave a comment.

Arnold T. 
Rating:
5.0

The staff from start to finish was so nice, helpful, patient, friendly & never once lost their smiles. I didn't get a chance to get their names, but again everyone was so kind. It's rare to see this type of kind energy these days. Thank you to the Uhual Lemon Grove staff off Massachusetts.

MARITZA C. 
Rating:
5.0

Great service at this location

GUMARO G. 
Rating:
5.0

Staff at both locations were professional.

JOHN M. 
Rating:
5.0

Excellent service. Owner should be proud.

George O. 
Rating:
4.0

Customer did not leave a comment.

FELICIA Lee W. 
Rating:
5.0

Nothing! Everything was perfect!

Woodie Jr F. 
Rating:
4.0

Customer did not leave a comment.

FELICIA Lee W.  |  Overall Experience 
Rating:
2.0

I did paperwork and was given the keys. I get out to my rental . Then the attendant Says to me didn't they tell you it won't start. I was curious ,then the attendant say's that somebody is going to jump start. It took 20 minutes for truck to get Jump-started . So my contract said I rented at 8:30am when actually finally they jumped the truck it was 9:05am. I will take my rental needs to a another U-Haul.

robert V. 
Rating:
5.0

Jonathan at this location is top notch when it comes to dealing with customers. He made my experience seemless and easy and when you are moving this is so great

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Give clear direction on gas type to put in truck, nothing was labeled and I had to Google it to confirm it took gas and not diesel.

Mark K. 
Rating:
5.0

Due to unfortunate circumstances I needed the use of U haul twice in a months time. The first time I didn't have a reservation and they were able to get me set up with a van U haul with no hassle or time wasted. The second time I knew to make a reservation and again, it was smooth picking up another van with no issues or delays. Despite the busyness of the day, all the employees were kind, patient and helpful with everyone waiting for assistance. They are very well organized and timely. Can't say enough about an easy and seamless process. Thankyou to all the employees at the Lemon Grove location for all your hard work. I hope I don't need you for awhile but if I do.....I'll be back.

Loretta S. 
Rating:
5.0

Customer did not leave a comment.

KIRA S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Robin is kind and caring as well as professional.

julia n.  |  First Impressions 
Rating:
5.0

By exception of one assistant manager who was rather rude I'm the evening shift, everyone else was very helpful.

Jonathan T.  |  Overall Experience 
Rating:
3.0

Customer service was bad for me. I let a worker know I had a reservation and then proceeded to help a couple that wanted a truck and spent 10+ minutes helping them. Another worker came by and helped the man who arrived AFTER me because he was making a payment for storage. During my transaction I was interrupted once again due to another customer “already has a trailer I just want to get her out” and made some payment, delaying my pick up even further. I arrived at 9:34 and didn't leave till about 9:55, felt like the 5 hour reservation I made was actually 4 and a half due to the delay. Regardless, customer service needs improvement 😬

Jesenia C. 
Rating:
5.0

The guys that work at the location I used were all amazing and nice and helfpul.

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

I'M A SENIOR WITH POOR VISON AND OPENED THE WRONG DOOR AND FINED $50 . I WILL NEVER USE U-HAUL AGAIN.

ALBERT C.  |  Overall Experience 
Rating:
5.0

Customer service it's excellent 👍

Marvin T. 
Rating:
5.0

Customer did not leave a comment.

David Uziel G. 
Rating:
5.0

Good service

Zenaida R. 
Rating:
5.0

The windshield however was dirty at night and had a glass when the lights hit it. Wasn't noticeable during the day

Annette M. 
Rating:
5.0

The Lemon Grove Facilty is the best!!!

Maria H.  |  Overall Experience 
Rating:
5.0

The only issue I had was with the main U-Haul customer service. My pick-up location was changed the night before without confirming with me. My assigned drop-off location didn't even accept trucks over 15' and I couldn't find a secondary drop-off location without the approval of the main U-Haul customer service.

Alexia B. 
Rating:
5.0

You guys did great ,great service thank you

Alejandro B. 
Rating:
3.0

This is not the location that I requested for pickup and it was much less convenient than the one I selected.

Macklin B. 
Rating:
5.0

Customer did not leave a comment.

Hector O. 
Rating:
5.0

Customer did not leave a comment.

Cornell W. 
Rating:
5.0

Nothing

Turran P. 
Rating:
5.0

Customer did not leave a comment.

Chasm B. 
Rating:
2.0

Trailer brakes were out of adjustment and trailer had a blown tire on my trip.

Nicholas M. 
Rating:
5.0

The attendants were very friendly, and very professional taught me

Charles G. 
Rating:
3.0

Customer did not leave a comment.

PAULINA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

On K. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

Customer did not leave a comment.

erica S. 
Rating:
5.0

This place was excellent overall great customer service

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

I have been going to the Massachusetts Ave, Lemon Grove location for years. The team at this location has always been professional and a pleasure to work with. Pre-registering on line helped make the process quick and easy. I don't know of anything that could improve the process.

JOHN Q. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
1.0

Have better coustmer service and trucks

Basem E. 
Rating:
5.0

Customer did not leave a comment.

TANEKA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taneka E. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Robert was great despite how busy it was.

Gilman T. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Great customer service!

Jose Leticia Z. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
1.0

Horrible experience with the last truck I rented. I use Uhaul a lot.. well not anymore! Thanks a lot

Ian D. 
Rating:
5.0

Very good

john A. 
Rating:
5.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Customer did not leave a comment.

Antionio O. 
Rating:
3.0

I appreciate the price point, location, staff, but I didn't like the layout / setup of the storage. It was a 1st level storage which meant i had to use a ladder to get to it. that's too much work for me.

Henry V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Great customer service!

Robert M. 
Rating:
5.0

No improvements needed. Excellent customer service.

kamal G. 
Rating:
5.0

None

William H. 
Rating:
2.0

The truck did not have a ramp, would have been useful if the agent I formed me. He wasn't very friendly at the check-in. When leaving the check engine light came on. Never went off. I didn't get a paper copy at check-in.

LINDSAY O. 
Rating:
1.0

Unprofessional and rude service from the evening staff

mohamed K. 
Rating:
5.0

The check in and check out was Professional, Expedient, and helped me during the stress of moving!! My favorite location for renting!! Good Job Guys!! Keep Up the Good Work!!!!

Ronald R. 
Rating:
2.0

The teammate who helped is was very good Our issue was the 10' truck we rented was supposed to be 1/4 full, we get into the truck and it's BELOW empty, we got no assistance from the manager/ owner, we had to chance getting to a gas station to fill tank Returned truck with plenty of gas and still have not received any credit The excuse for why the tank was pretty much on fumes was " we have an issue with people confining gas around here "

Priscilla A. 
Rating:
5.0

Girls at the counter are always courteous and helpful when i need help with a rental. Thank you. The boys handling the trucks are always courteous and helpful as well as making sure I have everything I need before i drive off.

Nakiyia R. 
Rating:
5.0

Everything was great no complaints

Richard U. 
Rating:
5.0

Everything went fine with my relocation thank you

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Aneesah S. 
Rating:
3.0

For reserving on line it still took 30 minutes receive trailer. Perhaps provide more information on line. Staff more agents. Waited outside to return trailer over fifteen minutes weren't that busy.

Harry A. 
Rating:
5.0

This U-Haul location is very professional, helpful, straight forward and clean! Absolutely would recommend to others!

Julia H. 
Rating:
5.0

You all were fast and helpful! I'll be back. Thanks for your help.

Crystal P. 
Rating:
5.0

Please get your team better, faster software and a better system. They were forced to apologized many, many times to good customers about the long wait. It seems it was more of a software issued than a Cox Business problem. It was a long, long wait to get helped this morning, and that was due to software, not the teams lack of effort, they were amazing.

Lane S. 
Rating:
4.0

Customer did not leave a comment.

Charlie L S. 
Rating:
5.0

100% muy bueno.gracias..tks.

miguel A. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
4.0

Customer did not leave a comment.

Judy V. 
Rating:
5.0

Customer did not leave a comment.

Taneka E. 
Rating:
1.0

There was fraud on me and I will context it. The drop off location at 432 Euclid Ave refused to accept the rental. They suggested I drop off at U-haul in Massachusetts. Getting to the drop off, they accepted the rental but went behind me to debit my card for $106 for dropping up at wrong location. The entire rental was a horrible experience. Rather than U-Haul compensate me for this ugly experience, they still want to defraud me by charging my card without my consent, for dropping their rental in a location their staff asked me to drop off. What a shame!!!.

EDWARD A. 
Rating:
4.0

Manager was great and friendly. I wish the guy who had strapped the car down would've given us more instructions on how to take it off and he also made me drive the car up. I thought they would take care of that.

Alexandra H. 
Rating:
5.0

No complaints.

MARIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A S. 
Rating:
3.0

Customer did not leave a comment.

WILLIE D. 
Rating:
4.0

Robin the manager has excellent customer service you have a great employe. I feel the trailer tires tread wear was to a point the tires are in need of replacement.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

jorge H. 
Rating:
5.0

Staff communicated well, was respectful and assisted/guided me through my U-Haul experience as needed. Good job everyone! Thanks for making what could have been a challenging day a very productive one.

Nick M. 
Rating:
5.0

I think the engine needs maintenance. I kept having to jiggle/toggle the gas pedal forward to switch gears either up or down. It made it very difficult.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Erika S. 
Rating:
3.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
5.0

Young man that helped me was awesome!!

Thomas R. 
Rating:
4.0

Only issue was that the pickup location changed from Lakeside ti this location which made it a major inconvenience.

Louis T. 
Rating:
5.0

Employees are very helpful, friendly, and efficient. I come to this location even though it's not the closet.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Good group of people

PAUL G. 
Rating:
4.0

Head lights were out

Dana A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The u Haul works were happy & helpful. They offer excellent service.

robin K.  |  First Impressions 
Rating:
4.0

Facility was good. I asked if they could prorate the storage unit we were there for only 13 days and I paid for a whole month. They told me they don’t do anything like that so I’m not very happy. We are seniors and I was just trying to help Granddaughter and this was an an emergency vacatefrom the storage unit

Yvonne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyndal G.  |  Overall Experience 
Rating:
5.0

The Stff was amazing time and time again!

John D.  |  Overall Experience 
Rating:
5.0

Love the service, will recommend Uhaul to any to all moving.

Donyell S.  |  First Impressions 
Rating:
5.0

Breasia and Jeremiah were helpful,knowledgable, and always courteous.

Aaliyah L.  |  Overall Experience 
Rating:
5.0

The entire staff is very welcoming, polite and helpful every time I come in and every time I call. Thank you Massachusetts!

BENJAMIN Z.  |  First Impressions 
Rating:
5.0

Manager Bre are very helpful and nice 😊

Anthony B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesus a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WENDY D.  |  First Impressions 
Rating:
5.0

Wonderful staff inside and outside

Yvonne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephani P.  |  Overall Experience 
Rating:
4.0

The prices for a monthly rate could be lower and a discount for lemon grove residents. Local customers can have 30% off

LAURAMAY A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jonathan t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRANICOLE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio B.  |  Overall Experience 
Rating:
5.0

The staff really looked out for me! Shot out to the manager with the pink lashes--She should get a raise!

lynora s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike s.  |  Overall Experience 
Rating:
5.0

They were super helpful and accommodated me when I ran out of room and got me set up quickly so I could continue to move out of the UHaul truck. So grateful we found this place! Everyone we encountered was professional, helpful, and working hard!

Marit J.  |  Overall Experience 
Rating:
3.0

You get average because the manager was amazing…. The facility was not great. It took over an hour to get stairs to start moving. And that is only because the manager worked hard to get them to fit. Maybe not be greedy and take some units out to make it easy to maneuver the stairs without a struggle!

ASHLEY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  First Impressions 
Rating:
1.0

The online reservation or APP needs to be written so that your employees and costumers waist less time. Everything I put in the App had to be redone when I got the facility. It is frustrating to fill in information twice.

Scott R.  |  First Impressions 
Rating:
5.0

The area is well maintained and I have not seen any PEST since I've been there.

LINDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl L.  |  Overall Experience 
Rating:
5.0

Bree is amazing!

Dawn J.  |  Overall Experience 
Rating:
5.0

Thank you for a quick and easy setup for this storage unit.

Ashlee O.  |  First Impressions 
Rating:
4.0

Staff is the best I have ever met!

Eleine E.  |  Overall Experience 
Rating:
5.0

U-Haul staff was very helpful and supported and professional and courtesy.

Freddy W.  |  Overall Experience 
Rating:
5.0

I was not aware that some storage areas are on an upper level that requires stairs. I should have read the fine print more carefully. Be sure to read the descriptions online of the storage space provided.

CARMEN D.  |  Overall Experience 
Rating:
5.0

Very good service overall customer service was excellent thankyou

elaine b.  |  First Impressions 
Rating:
4.0

The only complaint I had was how extremely difficult it was to access my upper unit. The ladder provider was horrible to maneuver. It definitely took two people to try and even that was not easy. Other than that customer service was always good and respectful.

LILIA H.  |  Overall Experience 
Rating:
5.0

Briasia was patient with me in helping me get set up for my first unit. When I needed another because I misjudged my space, she was quick to help me find an additional one. The man who checked in my truck was very kind. And the person who helped my mom (78 years old!) drive my car closer to the unloading was so nice to her. Another worker saw we may need another cart for unloading and she went and found one for us. I'm truly grateful I found this place!

Marit J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio B.  |  First Impressions 
Rating:
4.0

The only thing I would have to comment about is that it’s a little hard to get onto the upper level storage. The ladder was very steep, but overall we liked the price for the storage unit.

LETICIA E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

laura p.  |  Overall Experience 
Rating:
5.0

Great service and very accommodating to our needs. So appreciated the managers help and friendliness.

STEVEN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kendra M.  |  First Impressions 
Rating:
5.0

Employees were very professional and helpful. Facility clean and accessible.

Regina L.  |  First Impressions 
Rating:
5.0

Management goes over and above for their customers. I saw them working just as awesome with others that came in while I was there!!! All the employees had great customer service skills. You don't see that anymore! So I would definitely recommend this store to people I know and meet.

Lavonne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eugene b.  |  Overall Experience 
Rating:
5.0

Thank you Cynthia for being detailed and explaining everything I needed to know!

Maria L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachel E.  |  First Impressions 
Rating:
2.0

The U-Haul experienced two roof leaks, I was called at work to come and move items to another storage room. I did not understand the rate increase every month. There were no carts readily available for me when I shut down the storage. The food was that the storage was in my neighborhood.

DIANE R.  |  Overall Experience 
Rating:
5.0

Mr Garcia + his team were a pleasure to talk with +ask questions. They run a GREAT facility with an assortment of clients +services. Highly recommend! for storage + moving services.

Marcdela C.  |  Overall Experience 
Rating:
4.0

Having to enter my code everytime to get in, when im unloading was a pain. But otherwise all went well.

Maria H.  |  First Impressions 
Rating:
2.0

The lock was totally gone or missing when I went. To check in the green plastic tie had already been broken and lock that I was told should have been in the unit. For me to use and place on my unit ??? WAS GONE MISSING !! When I went in the unit at about 9:30 pm last night !! The only thing I can say I really can give a positive opinion about is the location of my assigned unit !! First one just inside the double doors would have been very convenient! The only other very concerning issue was / is the obvious , very recent water stains that are evident from a water leak that has run down the support pole holding up the roof, which shows that it encroached into the unit we just rented? As well as the water staining in our unit on our walls, & floor!! So I did not move into this unit yet!

John W.  |  Online Move In 
Rating:
5.0

Mr Garcia and Team were each exceptional in my experiences with them

Marcdela C.  |  First Impressions 
Rating:
2.0

It’s too difficult to move the ladders around the hallways to access the upper level storage

Timothy W.  |  Overall Experience 
Rating:
5.0

The rolling stairs are tough to navigate around. Otherwise so far, so good

Curt M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albino S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Casey L.  |  Overall Experience 
Rating:
4.0

Price is ridiculous

Geneveve G.  |  Overall Experience 
Rating:
4.0

Good service

JULIO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nyatit g.  |  First Impressions 
Rating:
5.0

Robin Garcia did a outstanding job helping me move in, he goes out of his way to make sure if i have a issue it gets taking care of. the staff also is very perfessional and friendly. Nice Job All, Thank You. Jeffrey B Wilson

Jeffrey W.  |  First Impressions 
Rating:
4.0

Nice people and nice facility, overall a very good experience

Gildo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Online Move In 
Rating:
5.0

The owner of the facility was extremely cordial and very customer oriented/friendly. I was closing my storage unit out and it was a very stressful situation for me and my family. The owner went out of his way to make the entire situation easier and less stressful for me to which I am very grateful. I thank him very much.

Sarah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  First Impressions 
Rating:
4.0

I love the convinience of the late hours. Never over crowded. People are friendly. What I liked the best is they waived my November payment since I didn't get my paycheck on time and just waiting to rent another time with you.

Maria H.  |  Overall Experience 
Rating:
4.0

The staff have always been very helpful. I dealt with Mr Garcia and Chris the last few days and the experience was great. The facility is well maintained. It's easy to contact the company. The only negative experience is the yearly rate increase.

Della D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W.  |  Overall Experience 
Rating:
2.0

The only complaint I have is the accessibility for the storage on top. I am a disabled veteran. Safety is my first priority and concern. To have someone step up in a ladder to put items in or take them out is dangerous. I was very surprised, discouraged and saddened that a woman or men for that much will have to climb up on a ladder to retrieve their belongings. What happened if you are inside, someone takes the ladder, how are they supposed to get down. You all ( if you haven’t) eventually have a law suit file against you for negligence if someone falls. That was a deal breaker for me. Other than that. Everything was great. Your website needs to describe in detail that the storage is on top of another one and you have to climb a ladder with steps to enter or exit.

Dorthy G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sera T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juana S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gildo P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah F.  |  Online Move In 
Rating:
1.0

Some of my items stored in #280 was stolen and the rest had water damage on them. Police report was filed. The items were insured with UHALL. Most vital items (among others) were my retirement portfolio (Gold Coins and watches - over $100,000) I am still waiting to hear from UHALL in Lemon Grove since October 2022. I hope to receive some support from UHALL as soon as possible.

Jerry O.  |  Overall Experience 
Rating:
3.0

Service could have been faster. I’m assuming There may have been a staff shortage.

Laquita B.  |  First Impressions 
Rating:
5.0

Johnathan did everything and then some to make our storage and truck rental easy! He was incredibly kind and helpful and supportive in making the entire chaotic process very manageable and stress-free! Thank you John :)

Dakota G.  |  Overall Experience 
Rating:
5.0

Muy excelente servicio y si lo recomendaría a mis amigos y familia muchas gracias y bendiciones para todo el personal que trabaja con ustedes 🙏🙏🙋‍♀️🙋‍♀️👏👏👏👍

CAROLINA S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, thank you, to all the staff.

roscoe b.  |  Overall Experience 
Rating:
5.0

**Outstanding** customer service. I felt welcomed, and every staff member I encountered was friendly and took the time to offer me extra assistance whenever I needed it. The fantastic way I was treated here, and the ease with which my needs were addressed made what had been a difficult and stressful situation into a much more pleasant experience. Absolutely a pleasure doing business here.

Hope L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V.  |  Overall Experience 
Rating:
5.0

Great place.

roscoe b.  |  First Impressions 
Rating:
5.0

You have a real good team there

Marian S.  |  First Impressions 
Rating:
3.0

Yea it's alright I guess I could of done better with a first months free waiver like I was told online. Once I get that I'll be one happy camper.

Maria H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Colette M.  |  Overall Experience 
Rating:
5.0

Great staff, friendly and helpful. I had a bad experience in 2017

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eugene b.  |  First Impressions 
Rating:
5.0

This was hard for me moving my moms thing, but this location went above and beyond

Tracy S B.  |  Overall Experience 
Rating:
3.0

They top storage are hard to get to the ladders are unsafe

ROBERT Y.  |  Overall Experience 
Rating:
5.0

Gabriel the General Manager & Staven staff were outstanding. Rate 10-A. Thank you. Steve Weissinger.

Steve W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RACHEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole V.  |  First Impressions 
Rating:
4.0

Management and staff are okay they take care business here okay.

MARY R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY P.  |  Overall Experience 
Rating:
5.0

Gabriel the manager. A 17 year veteran was outstanding. Sincerely Steve Weissinger

Steve W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

MADISON C.  |  Overall Experience 
Rating:
2.0

I made my reservation with time and just because I want to confirm at the day of the reservation, I was told that it was gave to some else that pay first buy my was a package deal with the rental of the uhual.

Luis L.  |  First Impressions 
Rating:
5.0

Staff was really nice and helped me move in. My particular unit was not available after having a reservation but the staff helped me get another unit for the next month! Security is also great here.

Cheryl S.  |  First Impressions 
Rating:
5.0

Fast service

tomarkic w.  |  First Impressions 
Rating:
5.0

You were the first one I used in my life and I saw your storage and I felt for it. You are an excellent business. Thank you for taking care my need. Yes, if I need a storage, I will go back to you definitely. Also I will recommend you to everyone. Take care and thank you again.

Terabata G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENEFFER C.  |  Overall Experience 
Rating:
5.0

Loved the 24/7 access. Staff were always helpful and friendly and professional.

GUADALUPE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paige W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Godfrey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUINN D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Alaexzandria Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonardo N.  |  Overall Experience 
Rating:
5.0

I used this unit for almost a year and have no complaints.

NINA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth O.  |  Overall Experience 
Rating:
5.0

Costumer service was Great 👍

KEVEN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAMARA P.  |  Overall Experience 
Rating:
5.0

I will definitely us uhaul an Storage again and recommended it.

Frank M.  |  First Impressions 
Rating:
5.0

Loved it

ADAM F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Al C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

graciela j.  |  Overall Experience 
Rating:
4.0

The assistant manager was always really great and helpful. Unfortunately I can’t remember his name.

PAIGE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EARLENE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
4.0

We had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.

ROCHELLE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kellie E.  |  First Impressions 
Rating:
4.0

Everything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.

Shari H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIK J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia O.  |  Overall Experience 
Rating:
3.0

Very good experience. My only disappointment is they wouldn’t apply a moved out early to my other unit. I found the staff to be very helpful. I don’t like there are no trash facilities on site.

ROCHELLE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albino S.  |  First Impressions 
Rating:
4.0

Move in was very complicated. Didn’t know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn’t get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.

Cory B.  |  Online Move In 
Rating:
4.0

Would like to access past 7pm

Hannah S.  |  Overall Experience 
Rating:
5.0

Really nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!

WILMA N.  |  First Impressions 
Rating:
3.0

There was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun

Idalia S.  |  Online Move In 
Rating:
5.0

It is like a Ray of sunshine to use u haul !

JOYCE H.  |  First Impressions 
Rating:
4.0

The only issue was finding a cart available to assist with unloaded and transporting.

Hannah S.  |  First Impressions 
Rating:
1.0

The six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.

RICKI P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ladarius B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Silvia V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca C.  |  Overall Experience 
Rating:
5.0

Clean, convenient, friendly, professional service!

Margarett w.  |  Overall Experience 
Rating:
5.0

Very helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.

Willie w.  |  Overall Experience 
Rating:
2.0

System was shut down and a lot of my time was wasted

SHANAE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERNON M.  |  First Impressions 
Rating:
5.0

The whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.

Sarah L.  |  Overall Experience 
Rating:
5.0

The Staff member Kelley, went out her way to accommodate me.

Ben H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric P.  |  Overall Experience 
Rating:
5.0

The staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.

Michelle P.  |  First Impressions 
Rating:
5.0

Professional, easy to talk with, good information

Brenda L.  |  First Impressions 
Rating:
4.0

The inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.

CHRISTOPHER R.  |  Overall Experience 
Rating:
5.0

I had an amazing experience. Highly recommend this location to anyone looking to store.

Ceasar S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie M.  |  First Impressions 
Rating:
3.0

We had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a “no show” resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available—only a larger, more expensive 8x10 was. We were in a ‘must have’ situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.

Melissa A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKY V.  |  First Impressions 
Rating:
3.0

Having a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.

Deja M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ismael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca C.  |  First Impressions 
Rating:
5.0

I surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise

Sarah L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia O.  |  First Impressions 
Rating:
3.0

My unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit

Eric B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTINA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PATRICK H.  |  Overall Experience 
Rating:
5.0

Everyone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.

Chad F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JIMMY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUNE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAMMY T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEANNE B.  |  Overall Experience 
Rating:
1.0

The manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.

vanity k.  |  Overall Experience 
Rating:
5.0

Kelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.

RICKI P.  |  First Impressions 
Rating:
5.0

I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things

Milagros A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wiley N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SHALISA W.  |  First Impressions 
Rating:
4.0

Very friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times

antia g.  |  Overall Experience 
Rating:
4.0

It was a good experience for me. I appreciate all the help that I received from the workers there.

henrietta r.  |  First Impressions 
Rating:
5.0

Kelly did a great job helping me get set up. It was fast and easy!

Dawna U.  |  First Impressions 
Rating:
5.0

Great people and great facilities.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roy r.  |  First Impressions 
Rating:
4.0

Gina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.

vivian m.  |  Overall Experience 
Rating:
5.0

Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.

Steve R.  |  Overall Experience 
Rating:
5.0

I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.

Loretta W.  |  Overall Experience 
Rating:
5.0

I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim

NASIM S.  |  Overall Experience 
Rating:
5.0

Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.

bessie b.  |  Overall Experience 
Rating:
5.0

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

FELICIA Lee W.  |  First Impressions 
Rating:
5.0

We are very pleased with Uhaul’s staff and facility. Kiki is an exceptional employee who goes 110% in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda

JERRY E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Minnie B.  |  First Impressions 
Rating:
5.0

Great Staff and customer service.

Rosalio R.  |  Overall Experience 
Rating:
5.0

Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!

Toni B.  |  Overall Experience 
Rating:
5.0

Great customer service from all the staff members.

Rosalio R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Xanthe M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beverly anne n.  |  Overall Experience 
Rating:
5.0

On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I’m happy they helped me.

Monika B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reginald p.  |  First Impressions 
Rating:
5.0

Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I’ve had with u-haul yet!

Ashley L.  |  First Impressions 
Rating:
5.0

Steven was very helpful in finding us a cart for moving, very polite and respectful.

Jeunita R.  |  Overall Experience 
Rating:
5.0

Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?

Toni B.  |  First Impressions 
Rating:
1.0

So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.

Michele T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gwendolyn D.  |  Overall Experience 
Rating:
3.0

Roof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.

Diana H.  |  Overall Experience 
Rating:
4.0

there was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome

POL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  First Impressions 
Rating:
3.0

Never had any issues or concerns with location. The staff was always polite.

EARL W.  |  Overall Experience 
Rating:
5.0

Kudos to the cleaning staff, extremely clean and very accommodating.

RUBY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vivian m.  |  First Impressions 
Rating:
4.0

The young gentleman that helped us was great,

Tim F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GILLIAN C.  |  First Impressions 
Rating:
5.0

i love u haul !!!

david v.  |  Overall Experience 
Rating:
5.0

Helpful staff

kripalini r.  |  First Impressions 
Rating:
5.0

Dedicated and competent staff working the registers and regudtratiolm

POL S.  |  First Impressions 
Rating:
5.0

Front desk girls have always been polite and helpful👍

Helen S.  |  First Impressions 
Rating:
5.0

Very polite and knew just the right size I needed. Excellent people skills.

Jeunita R.  |  First Impressions 
Rating:
5.0

Once again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.

Patrick T.  |  First Impressions 
Rating:
4.0

Everything is great except the water/mold smell I have noticed for the past 2 months

Amy J.  |  Overall Experience 
Rating:
2.0

Management permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!

andrea d h.  |  Overall Experience 
Rating:
1.0

The facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it’s raining . I had to close my storage unit. I wouldn’t recommend the business it’s very disappointin.

EDNA V.  |  Overall Experience 
Rating:
5.0

I would Recommend

Robert H.  |  Overall Experience 
Rating:
5.0

Never worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.

MYRA W.  |  Overall Experience 
Rating:
5.0

I really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time

bobby j.  |  First Impressions 
Rating:
4.0

Staff was helpful and nice every time I checked on my unit. Check in and check out was easy.

shanae s.  |  Overall Experience 
Rating:
5.0

Humble

KIMBERLY S.  |  Overall Experience 
Rating:
2.0

Staff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.

Emmanuel C.  |  Overall Experience 
Rating:
5.0

Thank you for everything

JOY B.  |  Overall Experience 
Rating:
1.0

This place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She’s very rude and has 0 customer service skills. This location never answer the phone.

monica h.  |  Overall Experience 
Rating:
5.0

love company n all the pple !!

david v.  |  Overall Experience 
Rating:
5.0

It was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas

Ivan D.  |  Overall Experience 
Rating:
5.0

Everyone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.

Jenna M.  |  Overall Experience 
Rating:
3.0

There were bugs in the hallway.

Shola W.  |  Overall Experience 
Rating:
5.0

Great supportive team

Octavia L.  |  Overall Experience 
Rating:
5.0

Absolutely friendly staff all around especially Travis! Very professional and accommodating!

Christina C.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff

Leslie M.  |  Overall Experience 
Rating:
5.0

Thank you. I had the best rate for 2 years!

ANISHA M.  |  Overall Experience 
Rating:
5.0

Anthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.

Jacqueline R.  |  Reservation 
Rating:
4.0

The only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.

jennifer s.  |  Overall Experience 
Rating:
5.0

One if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.

Michael S.  |  Overall Experience 
Rating:
5.0

Kind and helpful staff!

Ashley W.  |  Reservation 
Rating:
1.0

I Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact

jesse a.  |  Overall Experience 
Rating:
1.0

Roaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.

colandria dioneis m.  |  Overall Experience 
Rating:
5.0

Owner and employee are courteous and rendered superlative quality service!.

Cecilio G.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful.

deandra c.  |  Overall Experience 
Rating:
5.0

Spent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system

Trenton N.  |  Reservation 
Rating:
5.0

It was an excellent experience and I couldn’t have asked for better.

Udell E.  |  Reservation 
Rating:
5.0

The staff were very professional and helpful

diane g.  |  Overall Experience 
Rating:
4.0

Nice, helpful staff. The online payment system was easy and simple to use.

Carolyn B.  |  Overall Experience 
Rating:
2.0

They were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.

Daniel Z.  |  Overall Experience 
Rating:
4.0

Everything was good, but should have been informed about the tight fit on getting large funiture in small place.

josheph Jr f.  |  Reservation 
Rating:
2.0

You all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.

Jared M.  |  Overall Experience 
Rating:
4.0

Drop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.

Sarah A.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top