Customer Reviews for U-Haul Moving & Storage of Barstow

2,725 reviews

800 E Main St   Barstow, CA 92311
(in between barstow rd and muriel on main st, next to the bowling alley)

(760) 256-8786

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(760) 256-8786

800 E Main St
Barstow, CA 92311
(in between barstow rd and muriel on main st, next to the bowling alley)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ryuhana Hobley  |  First Impressions 
Rating:
5.0

Thank you for your service to huston barstow.. And thank you for the low prices that you have for us..

Evelyn Alarcon 
Rating:
5.0

Customer did not leave a comment.

Sallie Johnson 
Rating:
5.0

Great service thank you so much

Mateo Sebastion 
Rating:
1.0

Was way over charged salesperson was extremely rude. and i willnever rent from your company

Richard Mitlo 
Rating:
5.0

Customer did not leave a comment.

Jose Hidalgo 
Rating:
5.0

Customer did not leave a comment.

Genevieve Cariato 
Rating:
5.0

Customer did not leave a comment.

Erica Pait  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHEL KASSEHIN 
Rating:
5.0

Customer did not leave a comment.

Sandra Casian 
Rating:
5.0

Love this place!!!❤️

ALISA MCGEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonie Scott 
Rating:
5.0

Matthew was Awesome and Super Knowledgeable! Bees are AWESOME! Thanks for going Above and Beyond Matthew!

Mario English 
Rating:
5.0

Customer did not leave a comment.

Jock Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDMON BUSITO  |  Overall Experience 
Rating:
5.0

Just keep up the good work

Keith Jones 
Rating:
5.0

excellent service.

Jose Chorro 
Rating:
3.0

The storage was inconvenient as everytime I would go to grab something from storage the doors would lock and the front desk would not answer to open the storage doors and I would have to go to the office and wait in line or find someone who works there to open up the locked door to access my storage I get they get busy but if the u it is open from a certain time those doors should be unlocked once the employee arrives not that they forgot or didn’t have time to open that is u fortunate to the paying customer that is why I removed my stuff from storage as it was becoming an inconvienance and this happened everytime except once when I went to my unit. I also removed my stuff from storage early I should be reimbursed for the days not used but was told that they donot do that. It is a inconvienance when your policy is not followed that storage units are open from a certain time but the employees donot unlock the units during that time and wait for customers to come and ask to open them.

Stacy Santerelli  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronald Brooks 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ranow 
Rating:
1.0

Workers were not profesional and very lazy and rude.

Marcelo Ignelzi 
Rating:
5.0

Customer did not leave a comment.

Melissa Petruncio 
Rating:
5.0

Great customer service

Felicia Thompson 
Rating:
5.0

Customer did not leave a comment.

Morayma Cruz 
Rating:
5.0

There's nothing more to say than perfect customer service. The manager is outstanding.

GILBERT ASA 
Rating:
5.0

Customer did not leave a comment.

Kathleen Howland 
Rating:
5.0

A broom in the back to sweep out truck after use.

Darcy Hawkins 
Rating:
5.0

Great service

ELEUCHIA MOORE 
Rating:
5.0

Customer did not leave a comment.

NORMA FUENTES  |  Overall Experience 
Rating:
5.0

Van was clean however it smelled like stale cigarettes.

Jama Pedersen 
Rating:
5.0

Customer did not leave a comment.

menilva lawrence 
Rating:
5.0

Customer did not leave a comment.

Portia Banks 
Rating:
4.0

I really am grateful for the free storage that came with the rental the only problem was this storage location only had 8x9 and I had a 26ft truck so I had to rent a storage at a different location that accommodated my needs. I still did end up storing part of my things at this location in the end but it was very hard to access it was an inside storage. Thank you.

Letica Salano  |  Overall Experience 
Rating:
5.0

Carlos is great!

jerry griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlando Ruiz 
Rating:
5.0

Customer did not leave a comment.

william arbaugh 
Rating:
5.0

Customer did not leave a comment.

JARRY LITTLE 
Rating:
3.0

Customer did not leave a comment.

Herman Gay 
Rating:
5.0

It was a nice clean van . I was very happy with my experience. I would gladly send anyone there .

Douglas Hurst 
Rating:
5.0

none

Peter Crockett 
Rating:
5.0

Customer did not leave a comment.

Nelly Duran 
Rating:
5.0

Nothing everything went the way it’s sapose to

david sepulveda 
Rating:
5.0

Customer did not leave a comment.

Tonie Scott 
Rating:
5.0

Great customer service

Jason Buchanan 
Rating:
5.0

I’m grateful to have you guys there are your employees are professional, and very nice people thank you so much

mateo sebastian 
Rating:
5.0

Customer did not leave a comment.

Seth Isola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Penrod 
Rating:
5.0

Customer did not leave a comment.

NORMA FUENTES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Gray 
Rating:
4.0

Customer did not leave a comment.

Sarah Duran 
Rating:
5.0

Customer did not leave a comment.

justin britt 
Rating:
5.0

Customer did not leave a comment.

Nick Donovan 
Rating:
4.0

I posted a negative post yesterday but all my issues were resolved and I’m very happy with the outcome

Kelly Mckearney 
Rating:
5.0

Customer did not leave a comment.

Marc Perilla 
Rating:
5.0

Customer did not leave a comment.

ANNETTE SHORT  |  First Impressions 
Rating:
2.0

There were fees I had to pay at the end that I wasn’t told about during the process of me renting the moving van.

Cody Collins 
Rating:
5.0

Customer did not leave a comment.

pearl scott 
Rating:
5.0

Customer did not leave a comment.

William Grzeszak 
Rating:
4.0

I would love a fence and gate that would give longer access at night.

Kathleen Buster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OTTO SALZER 
Rating:
3.0

The employees are rude. I was over charged several times , because I used automatic payment.. Over my three years the rate increased several times.. On 12/02/23 when discontuing sevice they again withdrew 2 payments that were not due.

weslley sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fontaisha Cook  |  Overall Experience 
Rating:
5.0

Nothing,the customer service a was EXCELLENT!!!!

Rhonda Whittaker 
Rating:
5.0

Efficient, professional, friendly and clean!👍

PATSY HOUSEWRIGHT  |  Overall Experience 
Rating:
2.0

the manager at the front desk was very rude and had this cocky demeanor about him.

Jalexis Stokes 
Rating:
5.0

All good

Richard Green 
Rating:
4.0

Customer did not leave a comment.

JACOB SCHUMACHER 
Rating:
5.0

Very friendly

yvonne Chandler 
Rating:
5.0

Excelente customer service thank you.

Hermes Arias Casteneda 
Rating:
5.0

Longer tire rachet straps for hauling vehicles with large fron tires.

Jerry Herrera 
Rating:
1.0

Somehow didn't receive my payment for my storage unit, and I lost my storage unit of over 7 years.

Maria-Christina Turton  |  Overall Experience 
Rating:
4.0

It was sometimes not easy reaching the Barstow store by phone. I had two hiccups with recording billing accurate and timely; inspite of the small oversites; I have to admitt that I like the services enough to return. Thanks for your services.

Naoni Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Sabblut 
Rating:
5.0

Fast and easy! Professional staff!!

Jose Walker 
Rating:
5.0

Customer did not leave a comment.

David Kendall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonie Scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melvin bracey 
Rating:
5.0

Customer did not leave a comment.

Melissa Watkins 
Rating:
5.0

Keep up the great work.

javier espinoza 
Rating:
4.0

Customer did not leave a comment.

Guillermo Lainez 
Rating:
4.0

Customer did not leave a comment.

Deborah Elmer 
Rating:
5.0

Great staff at this location

Charlotte Lindsey 
Rating:
4.0

Customer did not leave a comment.

AIVAN CHUNG 
Rating:
5.0

Fast and friendly

Martha Garza 
Rating:
4.0

Charging a Rental Tax above and beyond every other charge is so outrageous that I will never rent from UHaul or any other car rental in California again. California has gone to sh*t since Newsom was elected. I lived there for forty years. The happiest day of my life was the day I moved to a lower tax red state.

Richard KERSH 
Rating:
1.0

I had alot of issues with uhaul during my moving process. They did not have my uboxes ready in time. They have called me multiple times about payments when I paid in full when I reserved. The employees at Barstow and hermantown did not seem to know how to do their jobs well.

Kristin Alfaro 
Rating:
5.0

Staff member was respectful and professional.

Sadie Webster 
Rating:
5.0

Thank you Carlos for the fast and professional pickup rental and thank you Matthew for the fast and professional drop off rental

Alicia Nunez 
Rating:
5.0

Thank you Carlos for your help. Thank you to everybody at this Uhaul location every time we rent here it’s always great customer service we get there. We can always count on Uhaul.

Alicia Nunez 
Rating:
5.0

Customer service tech was r celkant very pleasant & process went smoothly

yvonne Chandler 
Rating:
5.0

All employees very professional very nice people. Good service.

mateo sebastian 
Rating:
5.0

It was super easy!

Debra White 
Rating:
5.0

The staff is so friendly and helpful!

Diana Mendez 
Rating:
4.0

Customer did not leave a comment.

Sarah Duran 
Rating:
3.0

Customer did not leave a comment.

Chris Jimenez 
Rating:
5.0

Customer did not leave a comment.

Jonathen Fennell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fontaisha Cook  |  First Impressions 
Rating:
3.0

I would have scored you higher but Carlos Lugo acts more military then friendly. My only way home after dropping off the truck was a mobility scooter that was flat on one front tire. I asked if I can get some air since the air compressor was only 2 feet away from him and I, he said no because they were not licensed to do so. I had to ride it till my tire shred, I had to walk almost 2 miles pushing the scooter since all gas stations were the opposite way. If you ask me customer service and customer safety should be a priority.

Edi Alcazar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS LAMEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA CARSON 
Rating:
5.0

Very nice customer service. Quick & prompt

yvonne Chandler 
Rating:
5.0

Compared to the Hemet U-Haul The Barstow location Employees were friendly and overall they did there job with perfection as if they new us and we were long time friends So thank you Barstow U-Haul for making are experience with you perfect .

Dolores Laguna 
Rating:
5.0

Customer did not leave a comment.

Lisa Rodriguez 
Rating:
3.0

Customer did not leave a comment.

armando zamora 
Rating:
5.0

Perfecto

Armida Fajardo 
Rating:
5.0

No comments

Desiree London 
Rating:
5.0

Customer did not leave a comment.

raymond jenkins 
Rating:
4.0

The facility itself was clean, but lots of dust & sand got into my former storage unit (#149). My stuff/items/belongings were filthy. Management should Not rent out unit #149, because on windy days, and during wind storms, lots of dust & sand gets into unit #149 & dirties up boxes, furniture & other items inside the storage unit, regardless that the door is shut…The staff were professional & helpful.

Catherine Alarcon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara Davis  |  First Impressions 
Rating:
5.0

Excellent Customer Service. Carlos was very understanding and compassionate with my situation. I would definitely recommend UHaul.

Venita Hicks 
Rating:
5.0

Easy drop off.

Erin Bragg 
Rating:
5.0

Excellent service

beatriz garcia 
Rating:
5.0

Nice and friendly service 👌

ELEUCHIA MOORE 
Rating:
5.0

Customer did not leave a comment.

LYDIA MCGUIRE 
Rating:
5.0

The staff was so friendly and helpful

Fiana Gonzales 
Rating:
5.0

👍

Patrick Sorey 
Rating:
4.0

Customer did not leave a comment.

David Young 
Rating:
5.0

Everything is excellent service

jorge martinez 
Rating:
5.0

Customer did not leave a comment.

Inna Heimer 
Rating:
5.0

As always excellent customer service clean vehicle getting the vehicle is always fast and easy and returning it it’s just as great a service. Thank you Carlos thank you Matthews and thank you to all of the young man that work there for their help and for the kindness.

ALICIA NUNEZ 
Rating:
5.0

Above helpful

Tyrone wade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Cordova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashenden Salazar 
Rating:
4.0

It has been 3 days and I haven't received my deposit yet.

Jennifer Overfield 
Rating:
5.0

Once again, there is not a thing that Uhaul could do to improve. Everything is perfect at this location. I think Carlos and his team for the care and wonderful customer service they always provide for us. Thank you so much.

ALICIA NUNEZ 
Rating:
5.0

Unit was clean and exactly what I needed and the staff was extremely friendly and helpful

Jill Parks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Potter  |  Overall Experience 
Rating:
5.0

Great customer service

Alegandra Hernandez 
Rating:
5.0

Customer did not leave a comment.

John Will 
Rating:
5.0

Customer did not leave a comment.

Kashinda Morehead 
Rating:
5.0

Need more security cameras towards the back by the fence of the facility, I had a unit back there and someone tried to break in so they relocated me to a storage unit in the front

Lisa Medina  |  Overall Experience 
Rating:
5.0

Both employees were nice and efficient. Would recommend U-Haul to friends and family.

Susan Potter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEVON SCARLETTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNY CARDENAS  |  Overall Experience 
Rating:
5.0

Had unit #621. For. Years I enjoyed. My. Stay. Thank you very Much. Sincerely. Steven Allen Sr. 06 30 2023

Steven Allen  |  Overall Experience 
Rating:
3.0

Wasn't as large as expected. And a little too expensive. Had to go elsewhere.

WENDY Llafet  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexandria Vargas  |  First Impressions 
Rating:
5.0

Staff was excellent, space was excellent

Calina Boyd  |  Online Move In 
Rating:
1.0

My storage unit got broken into, some of my items got damaged and others got stolen. I was in another state at the time of the event. My grandmother drove down there and looked at my stuff. The only thing they did was call me about it a days later after my grandmother had already gotten ahold of me. And offer me a different lock for the door. Which wasn’t anymore helpful than the last. I didn’t get any compensation for any of my damaged items or stolen items.

krystal green  |  Overall Experience 
Rating:
5.0

Great customer service by all staff.

Caine Turner  |  Overall Experience 
Rating:
4.0

Only had experience with one other competitor in Azusa. U-haul was a better experience than that facility and I can only assume them to be average, but they could have been poor then U-haul might be anything better. lol

MYRON ROBINSON  |  First Impressions 
Rating:
5.0

I MOVED OUT ON 20TH NOT 24TH THANK YOU

Marlene Capistrano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fredrick Frye  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY ZAMORA  |  Overall Experience 
Rating:
5.0

Thank you for giving me the Opportunity To storage. my stuff there as long as I needed to

ygnacia tona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWYNN MERLINI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORIA HUNTER  |  Overall Experience 
Rating:
5.0

Mgr Carlos and his crew ALWAYS! take excellent care of me I've done a lot of business with u haul and whenever there was any issues they get taken care of promptly I am totally happy with u haul and it's professional employees thank you for that. Sincerely Joseph Britain

Joseph Britain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Morales  |  Online Move In 
Rating:
5.0

Everything was clean and easily accessible

Thomas Lord  |  Overall Experience 
Rating:
1.0

Robbery with the price

SHALLON BENT  |  Overall Experience 
Rating:
5.0

I always received a call when I got behind on my bill until I finally put a card on file for the recurring payment due date. Also the U-Haul staff was very kind at reducing some of my fees when it was so needed... It was "Overflowing Loving Kindness" when at the time, I was experiencing 2 deaths in my family. Thank You for the wonderful experience of your company...

Andrea Bowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cambria Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nakeia henderson  |  First Impressions 
Rating:
5.0

Carlos was SO nice and helpful and available. It would have been much more convenient to have been able to contact them inside directly rather than having to go through a corporate number with questions or concerns but that would be the one and only gripe I would have if any at all

Jessica Ferris  |  Overall Experience 
Rating:
5.0

Matthew gave great support to me.

Thomas Lord  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dejon pogue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lokelani Seeley  |  First Impressions 
Rating:
5.0

Every employee was helpful and friendly they did a fantastic job thank you for your service

Shontayo Long  |  Overall Experience 
Rating:
3.0

Was very expensive f9r the size of storage unit 130.00 a month for the small size.

Debra Lockridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Jamtaas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celeste begay  |  Overall Experience 
Rating:
5.0

Carlos is the one I had the most contact with and would use any of your services if he were the manager. All of the staff at this location were always pleasant and open to help when and if they could.

jason justice  |  Overall Experience 
Rating:
5.0

Uhaul rocks !

Joseph Britain  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jegbefume Adodo  |  First Impressions 
Rating:
5.0

They were more then helpful every time

TEENA MARQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SALAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace barthol  |  First Impressions 
Rating:
5.0

Very good people

Shontayo Long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ygnacia tona  |  First Impressions 
Rating:
4.0

No lights in storage area. Great personnel. Thank you

debbie brobst  |  Overall Experience 
Rating:
3.0

All in all a pleasant experience. if the alarm was set to code. Would not go off all the time. Must suck to live near it .

Russell Boughton  |  Overall Experience 
Rating:
5.0

Good job, 👍 👍 Thank you grom Betty Lopez and Family

Betty Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE BARTHOL  |  First Impressions 
Rating:
5.0

Very helpful staff in Barstow California.

KIZZY KINCHLOW  |  First Impressions 
Rating:
5.0

Good service

joshua perdue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louisa jones  |  Overall Experience 
Rating:
5.0

Excellent customer service from the two workers. that where on duty. I think they need a raise.

Christopher serrano  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john worshaim  |  Overall Experience 
Rating:
5.0

The vehicle used up alot of gas. $250 for gas. Other than that it was good.

debbie brobst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN ESQUIVEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Chavez  |  First Impressions 
Rating:
5.0

The staff was amazing

joanna montoya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN MOBLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joann hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA BEATRICE LOPEZ  |  First Impressions 
Rating:
5.0

Have yet to have a bad experience with this company and as previously stated I've been doing business with them for decades now

jason justice  |  First Impressions 
Rating:
5.0

Thanks

JESSICA THARP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN MOBLEY  |  First Impressions 
Rating:
5.0

Carlos was very helpful and professional

Josemari Tapia  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph Gonzales  |  Overall Experience 
Rating:
2.0

I was in a rush to move and I booked the storage unit thinking it would be ready for me with the lock and key inside. It was locked when I arrived so my entire move was set back a day which created many problems for my family because of the strict schedule we were on. I don’t mind having to speak to the representative or doing paperwork but I would like to be advised that there’s a long process before I get my unit. The website states the unit would be ready for immediate move in.

Jose Alamo Rodriguez  |  Online Move In 
Rating:
4.0

Nothing is perfect, but the family is worthy.

richard bolen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS SINES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shonda Chismjones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose foster  |  Overall Experience 
Rating:
5.0

Awesome facility and great customer service!

Jessi Zengri  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramon ramirez  |  Overall Experience 
Rating:
4.0

They was kool helpfully and easy to talk to

shelly bednarz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Marchesi  |  First Impressions 
Rating:
5.0

Carlos was VERY helpful.

Carl Mcmahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBY MALONEY  |  First Impressions 
Rating:
5.0

Haul make awesome help a lot

JORGE GONZALES  |  First Impressions 
Rating:
5.0

Very helpful.?

Nancy Lauber  |  First Impressions 
Rating:
3.0

The doors on the storage unit were a bit hard to open and close. Other than that it was good

Nolan Mitchell  |  Overall Experience 
Rating:
5.0

Very helpful, I appreciate the service.

Jeanette Mosley  |  Overall Experience 
Rating:
5.0

Just good service

RONALD ARNOLDY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela cadena  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOKELANI SEELEY  |  Overall Experience 
Rating:
5.0

Thanks ☺️

theresa pettie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trevella bonser  |  First Impressions 
Rating:
3.0

Did not receive the dollie I requested and did not get the check list for to check my vehicle out .was over a hour late leaving.

Marie Johnson  |  First Impressions 
Rating:
5.0

Great customer service.

Jeanette Mosley  |  Overall Experience 
Rating:
5.0

Owner is wonderful

SHANNON SUSEBERRY  |  First Impressions 
Rating:
3.0

This is a great place to store all your needs. However, being a multi million dollar company I’d expect more secure camera systems in the indoor storage units, every corner is accounted outside and well watched by the cameras but no cameras inside the indoor cooling unit storages are accounted, which makes it easier for thieves to crack down in every room and to get away with everything from the inside. (My uhaul was broken into and not a trace was found.) Overall I liked my experience with Barstow uhaul, just wish they would update and add more cameras where there are no blinds spots and to where it’s necessary. Especially inside of the indoor cooling unit!

Vianca Martinez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUDY HERRERA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Verastegui  |  Online Move In 
Rating:
5.0

The reason why I’m giving the rating I’m giving is because on Sunday 11/21/21 estimated time 12:50 pm one of the employees was extremely helpful by helping me & my son moved my furniture out of the storage into my Truck for us & gave a helpful tip on using rope to tie down the furniture because I had the tailgate down. Me and My son did it ! I. Got all my furniture moved nothing was broken or loss. You guys are a little pricey but it was worth using your services. Thanks…

JUANITA GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tasha merriweather  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOKELANI SEELEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica enciso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keithley Singer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonette Woolridge  |  Overall Experience 
Rating:
5.0

I would like to thank Carlos for his generosity and helping hand very professional and I would recommend this U-Haul to all my friends thank you so much

cecilia johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latina steele  |  Overall Experience 
Rating:
3.0

Owner was very rude not helpful at all with reservations

jesse hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christie smith  |  Overall Experience 
Rating:
3.0

the only problem is the fact we were given a storage unit that would be very accessible to us, yet once we got to the store, they changed our storage unit into a place that was very difficult to load our things into. i’m disabled and it was extremely hard for myself to pack up the uhaul, i almost ended up in the hospital.

Molly Tennen  |  First Impressions 
Rating:
5.0

The management was awesome

Sara Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca Naranjo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristy Chambers  |  Overall Experience 
Rating:
3.0

Access should be 24 hours

Veronica Ramos  |  First Impressions 
Rating:
5.0

Carlos was the best came highly recommend

Marlene Capistrano  |  First Impressions 
Rating:
5.0

Thank you

MELVALYN STINER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOKELANI SEELEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Harringtoneng  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

amanda cushman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Ramos  |  Overall Experience 
Rating:
1.0

Not good at all. Although I were late with a monthly payment or two. After paying online, it sometimes would take 2 or 3 days for them to remove the extra lock. I work crazy hours and usually have to visit my storage after hours. I couldn't help but feel like they were trying to punish me. Because one incident when I reserved a truck I was late picking it up and have way through the check out process. The manager rushed in and help the people behind me and gave them my 15 footer. And told me because I was late it wasn't a hold on it. So because he was faster checking people out he felt it was ok to give my truck away. So naturally I called bull s..t and left. But it ended up costing me an extra $300 with out a reservation. I will recommend Moreno Valley U Haul and Las Vegas. I've felt with them for decades. But never again in Barstow CA .

Umoja Stiner  |  Overall Experience 
Rating:
5.0

Excellent experience.

johanna Williams  |  Overall Experience 
Rating:
3.0

the property needs to be more secure with bar gates.

daeshanae marshall  |  First Impressions 
Rating:
5.0

I was very impressed with my storage

Ricky Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Dawson  |  First Impressions 
Rating:
3.0

Prices are too high every so months rent increase

Jadira Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrina Conn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zipporah Foley  |  Overall Experience 
Rating:
5.0

We had a situation where we forced to abandon our storage unit. Carlos was so helpful in helping us to work through this. He was very kind and efficient.

Tanya Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celeste begay  |  First Impressions 
Rating:
4.0

All good

Michael Risenhoover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret cannon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Knickerbocker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leah foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Nolan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

calina boyd  |  First Impressions 
Rating:
4.0

Carlos always worked with me & was very professional.

Nina Rasheed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank arellano  |  Overall Experience 
Rating:
5.0

The store manager has always gave me good customer service as well as his staff. Thank you sincerely Barbara Lee

BARBARA lee  |  First Impressions 
Rating:
5.0

Our storage unit was great. Carlos and his team were always very friendly and helpful. Move in/move out we’re simple and quick.

Jeremy Glenz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Alvarez  |  Overall Experience 
Rating:
5.0

Sean went above and beyond to help us!

Mark Alvarez  |  First Impressions 
Rating:
5.0

The practice to stage equipment on either side of the access door, was the only thing I questioned. I did not however let that reflect negatively in the score I gave. The facility was well run and managed.

Robert Henry  |  Overall Experience 
Rating:
5.0

Right from the start the staff was courteous and knowledgeable!

Mark Sielski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gina Navarro  |  Overall Experience 
Rating:
3.0

The unit Smelled insanely bad. Unit 125. Once I moved out all the things to my stuff had soaked up that nasty smell. Brought it up to the manager. He said he would contact the other units to see if he could check where the smell was coming from but nothing ever happened. He did offer to move me to a different unit but I found that very inconvenient because the things I had there were very heavy and I had no help to move again.

raul hernandez  |  Overall Experience 
Rating:
5.0

Carlos, Matthew, and another young man helped me. They were all amazing. Thank you all for your hard work.

sonja hogan  |  First Impressions 
Rating:
5.0

Matthew helped us out and was very nice to work with and the whole crew there is beyond friendly and professional. Thank you UHAUL Barstow!! Ruth Harrington

Ruth Harringtoneng  |  First Impressions 
Rating:
4.0

space is a little tight to get trucks in to load / unload.

lorri Travnick  |  Overall Experience 
Rating:
5.0

Very good service

sharon dent  |  First Impressions 
Rating:
1.0

i cancelled in january and ii found out they charging me until today !

Bernd Scheffler  |  Overall Experience 
Rating:
5.0

Customer service was excellent at 800 E Main Street, Barstow. I received prompt and outstanding communication from team members. Always friendly and welcoming. Unit I rented was very clean. Thank you!

andrew wells  |  Overall Experience 
Rating:
4.0

Very helpful. Staff friendly.

Terri Giacone  |  Overall Experience 
Rating:
5.0

provided complete instructions on use of system. got 2 units after loading the 2nd one I left without locking the unit. once I realized my lock was with me 5 hours away, I called and they locked up

stan dalton  |  First Impressions 
Rating:
5.0

Carlos was extremely professional and very helpful. Would recommend his store to friends and family.

Jeremy Glenz  |  First Impressions 
Rating:
5.0

The manager, Carlos, conducts himself professionally, He is confident which in turn reassured us that we are in good hands. We redeemed our one month free, and will keep it. Thank you, Carlos!

laura save  |  First Impressions 
Rating:
5.0

Nothing left to say

ROBERTA BORTZER  |  Overall Experience 
Rating:
5.0

Nice clean facility, friendly knowledgeable staff.

Bob Knipps  |  First Impressions 
Rating:
2.0

Very expensive compared to competitors

Home Healers LLC  |  Overall Experience 
Rating:
4.0

problemwith U-Haul I rented biggest truck u offer.1st month storag rental was free.Ur Barstow location tried to rent me a 5x7 I endedup keeping truck more than 9 days I had no money to rent elsewhere

Nancy Wallace  |  Overall Experience 
Rating:
1.0

Made a reservation with all of my information. Turns out she made my reservation in California when I clearly stated that I was in Wisconsin. This was just the beginning of a terrible experience.

natalie erickson  |  Reservation 
Rating:
5.0

Everything was great I would do it again happy people is the key

SHIRLEY TRASS  |  Reservation 
Rating:
5.0

I have used U-Haul for 25 years love them and great service.

Leilanie Foster  |  Overall Experience 
Rating:
5.0

thank you guys so much

Taylor Warrior  |  Overall Experience 
Rating:
5.0

Good man running this location

Geroge Maxwell  |  Overall Experience 
Rating:
5.0

This storage facility was most helpful for the last year!! Help was always friendly.... Thank you!!

Jill Cook  |  Overall Experience 
Rating:
1.0

My reason is because I need a storge room that day or the next I had a 27 ft truck and they gave me a 5x10 I just cried so I ended up keeping the truck from 7/3-7/12 the room wasn't available till 7-9

nancy walllace  |  Overall Experience 
Rating:
4.0

...

terry bentley  |  Overall Experience 
Rating:
4.0

Nice clean easy to get to in and out😊

Aurelio Zamora  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top