Customer Reviews for U-Haul Moving & Storage at Kanis Rd

8,546 reviews

7618 Kanis Rd   Little Rock, AR 72204
(W Of Rodney Parham Rd)

(501) 224-5510

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(501) 224-5510

7618 Kanis Rd
Little Rock, AR 72204
(W Of Rodney Parham Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was a great experience! Steven was the technician who installed my hitch. He was very knowledgeable, professional, and did a great job.

John Combs 
Rating:
3.0

I felt the rental process was much too personal. Photo of me; my drivers license: sign that I will IMMEDIATELY pay for any damages including the entire trailer. I was waiting for them to draw blood and a demand a urine sample. Way too intrusive. And it took like 15 minutes. Just see my license, print my credit card and ill be on my way.

Joe Castrodale 
Rating:
3.0

Not very organized but personable

Myron Tate 
Rating:
5.0

The store manager was very polite and helpful.

Alex smith 
Rating:
2.0

The customer service rep was rude. I had my hand out to receive my card and she laid it on the counter. I asked was she done she said yes. I picked my card up and told her it was rude and she started humming as if she was ignoring me. Then a young man that is an employee came in talking to her and was vaping and blew smoke in my direction. Vaping while on the clock is very unprofessional they might as well smoke cigarettes . It’s rude especially in the customers presence.

Shekita Coleman 
Rating:
5.0

Customer did not leave a comment.

Wade Ratcliff 
Rating:
5.0

Customer did not leave a comment.

mary ann ross 
Rating:
5.0

The truck I had check engine light was on and I was worried it would go out! So I recomend checking that before giving out the truck! You all have great prices and will use you again!

Justin Palmore 
Rating:
1.0

I was turned off by the process of assuming every customer that comes in to rent has a cell phone capable of taking self-pictures, then taking a picture of their driver's license front and back. When I asked your employee what would happen if I didn't have a cell phone, he stated I would not be able to rent the equipment. Then we get out to the equipment he noted I didn't have light-power cable which assist when applying the car breaks. I assumed this comes with the rental trailer, but inquired and asked did I miss it when reserving the car dolly. He said "no". then I asked how much and $16.00 later I had to buy a piece of wire I didn't need long term. I have a small trailer and a camper, and they both have the cable, but he said I couldn't take the equipment without the cable. So, I am really not happy with the experience to this point. When I reach my destination, I recognized the equipment was raggedy; information stickers were partially rubbed off and the unit was in need of oil to make the mechanisms easier to release and the rope that held the tires were worn. The whole unit was dirty. Lastly, I noticed the energy of the employees are a bit on edge..they must get frustrated by the customers they serve daily. Thank you for asking me to take this survey as I planned to reach out for a refund for the extra $16.00 I spent which I think you should inform your customers before surprising them when they pick up their reserved equipment.

Andrea Bennett 
Rating:
5.0

Everything was great.

Charles S Springer Jr 
Rating:
4.0

Thanks

carl nanny 
Rating:
5.0

Great service ! Everyone was great so keep up the great work

Everett Croft 
Rating:
5.0

This is BEST U-Haul store I’ve ever encountered! The staff was super nice and very knowledgeable about all the gear. Not to mention, they were helpful to me during my time. Thank you so much!

Quinton King 
Rating:
5.0

Great customer service and very friendly. Steven did a fantastic job installing my hitch receiver. I would highly recommend using them. They do a great job.

joe terry 
Rating:
5.0

Customer did not leave a comment.

danny crouch 
Rating:
4.0

There is a real problem with sufficient customer parking.

Rona Moody 
Rating:
2.0

When I called the U-Haul on Kansas one lady in there was rude when she first started talking to me because I was asking her to check on the U-Haul that I had previous last week and someone will let me finish this order first I use this location today, March 16 of 2024, but I would never use this location again

Connie WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

James Bump 
Rating:
5.0

Customer did not leave a comment.

Gabriel Gifford 
Rating:
5.0

Customer did not leave a comment.

BILLY AVANT 
Rating:
5.0

Customer did not leave a comment.

Kylie Robinson 
Rating:
4.0

Customer satisfaction is above average at the UHaul's Kanis Rd location. It could have been excellent had the online check-in app worked or if there were adequate staffing. Need for more front-desk staff at his location.

Ganesh Narayanasamy 
Rating:
2.0

I was quoted $100 an hour for installing a hitch. After looking at the time it should take to install the hitch, I figured it would take under an hour. One the phone they said it would cost over $200 but assured me that I would be charged at the hourly rate once I had the work done. It took 40 minutes to install the hitch as I had figured (I waited) but the manager said that the total price was over $200 since I didn't buy the rack at Uhaul. I was willing to spend the $100 but since I've been charged over $250 for 40 minutes of work, I don't feel comfortable doing business at that location. This is the second time I've had the same work done here. (I added a hitch I had bought 3rd party to a previous vehicle several years ago and came out happy paying approx. $90.) I don't think I'll have this type of work done here again.

joe jacobbs 
Rating:
5.0

Customer service is always great with U-Haul. I’ve never used anyone else but U-Haul.

Laura Walker 
Rating:
2.0

We were returning the truck early so I went in to check on the price adjustment, they seemed annoyed that I had come in. I told them about the gas cap/leak issue and they didn't really seem to care.

CALVIN OUTLAW 
Rating:
5.0

Customer did not leave a comment.

Kristina Cummings 
Rating:
2.0

Customer did not leave a comment.

Danielle Joiner 
Rating:
5.0

Great service. Good prices

Howard Honnoll 
Rating:
1.0

Our experience at this location was abominable. The manager should not have responsibilities that have anything to do with customer service, since clearly the manager is incapable. (1) Our reservation was for 24/7 pick up and was confirmed the day before. When we arrived, the manager informed us the reservation had been cancelled since we had not arrived before the location's scheduled closing time. This makes no sense. Why would the reservation for 24/7 pick-up be cancelled? No explanation provided. (2) After grudgingly resetting the 24/7 reservation, the manager then retreated to her office not to be seen again. We were left struggling to get the uhaul app to work. After 30-45 minutes of hold time on the 800 number, a representative corrected the errors introduced by the manager's renewed reservation and we were able to drive off. Unfortunately, by that time it was dark so we had to take it on faith the truck had no pre-existing cosmetic damage that would come back and haunt us when we returned the truck. (3) About the only positive thing I can say is the truck was clean and presented no operational problems. Nevertheless, this does not offset the bad taste left by the check out process. Ugh.

KENNETH B gordon 
Rating:
5.0

Customer did not leave a comment.

Lawrence Tatum 
Rating:
2.0

Customer did not leave a comment.

Chris Moses 
Rating:
4.0

Customer did not leave a comment.

Greg Genuardi 
Rating:
2.0

They gave me truck tha beat me to death .the vehicle did not want to caught speed on interstate and also they charged me 102.43 now there is a second charge of $77.00 not reputable at all.

Cynthia Tackett 
Rating:
5.0

Customer did not leave a comment.

leon Codron 
Rating:
4.0

Customer did not leave a comment.

Abiratha Jones 
Rating:
3.0

I appreciate your services they are doing well with me thanks for your service

LISA GERMANY 
Rating:
5.0

Customer did not leave a comment.

William Bodie 
Rating:
5.0

Customer did not leave a comment.

Seth Anderson 
Rating:
5.0

Customer did not leave a comment.

Robert Tanner 
Rating:
5.0

Convenient location with a lot of equipment and moving materials

Ted Kozak 
Rating:
5.0

Nothing--it was great! I checked in at the desk, and the employee was polite, well-informed, and considerate.

Lisa Childers 
Rating:
5.0

The managers are the best ☺️

LATIA MURRY  |  Overall Experience 
Rating:
2.0

Staff was just okay, was almost irritated that we were there. We were asking for clarification about being back before time and the man told us to not be late and that a family will be waiting on it. We said we would be early, not late. The cup holders had some kind of very sticky residue and the engine was in horrible condition. When you pressed on the brake even the tiniest amount it would lurch forward and make a huge hissing sound, and would get way too loud if you drove over 30 mph, which forced us to only take the streets vs freeway, making the trips last longer. We returned and parked it where we were told, then went in, and were told to instead park it in another area. (We were doing someone’s job for them). This also impacted our time, making it look like we returned a minute late when we arrived, I believe, 3 minutes before return time. We were pretty pleased last time we came here but it’s completely run down and this truck was definitely in POOR condition.

Emily Weaver 
Rating:
4.0

Customer did not leave a comment.

Hailey Burrell 
Rating:
5.0

Customer did not leave a comment.

Fred Donham 
Rating:
5.0

Customer did not leave a comment.

Bill Ayres 
Rating:
5.0

Fast service and good installation.

Chris George 
Rating:
5.0

Customer did not leave a comment.

veronica raney 
Rating:
1.0

We had an extremely rude check-in attendant who made trying to get the truck we had reserved online nearly impossible. Then she announced that the 10ft truck we reserved was gone because we "were late." I asked why then should we reserve something if they are going to give them away and was told that they are like a doctor's office - if you are 15 minutes late, you lose your appointment. To which I replied they are NOT like a doctor's office because I reserved the truck and had contractually agreed to pay for it regardless what time I arrived to pick it up. Seriously, she could not have been LESS helpful and seemed to intentionally be trying to start something. She needs a different job, maybe one not around other people. Also the truck she gave us was dirty and the transmission was janky and most likely failing. If you want a better experience, call the location at Chenal and Hwy 10. If you are late, they will actually call you and see if you are still coming instead of giving your truck away and acting like you should have been psychic and known about the 15 min. policy. I will say that the gentleman who was there when we returned the truck late that day was extremely nice and professional.

Vicki Burnett 
Rating:
4.0

Customer did not leave a comment.

Charleen Lotspeich 
Rating:
1.0

The customer service was horrible . I prepaid for the equipment, and when we got there, they didn’t have a dolly for us so we had to move the boxes without it . The lady had a poor attitude. It was no compromising to help with the missing dolly . It was an awful experience and I’ve used many Uhauls and this was by far the worse experience. I won’t be using that location anymore, even if I have to drive to Conway or Pine bluff to use a different location. The whole situation was handled poorly .

robert campbell 
Rating:
5.0

The only thing I have to say I wish the trucks was a little faster.

Vacairri Patterson 
Rating:
5.0

My experience was quick, friendly and professional.

Janeth Lowe Smith 
Rating:
3.0

I spent 30 minutes getting my vehicle. I rented it for 4 hours and 30 minutes was wasted getting my vehicle so I had to extend it for another hour! Rental time NEEDS to start once the vehicle is in the customer’s possession, not the arrival time. You are ripping people off! I needed those extra 30 minutes for traffic. Instead I had to pay for another hour! Total BS!

JONATHAN YOUNG 
Rating:
4.0

Customer did not leave a comment.

nelceha chambers 
Rating:
5.0

Customer did not leave a comment.

Angela Thompson-Neeser 
Rating:
5.0

Customer did not leave a comment.

Derendea draper 
Rating:
3.0

Customer did not leave a comment.

DEMETRE harvard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SANDRA STEELE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vivian Rogers 
Rating:
5.0

Customer did not leave a comment.

Janice McCullough 
Rating:
1.0

Customer did not leave a comment.

LaFarrah King 
Rating:
1.0

When reserving the truck I estimated I would need to travel 180 miles, load, and unload. This was all captured in the estimated charges and pre-billing. Also, I arranged to pick up the truck first thing in the morning and asked when closing was because I would need it all day. I did not notice however that the agent only listed me as needing the truck for 4 hours (I guess shame on me). When I went to pick up the truck, I was told I would need to have it back in 4 hours. A bigger, less fuel efficient, and more expensive truck was available and I had to take it to make my move (it had the flavor of a scam???). Shame on me, but shame on UHaul for not watching out for me and making sure the information matched the rental period, etc. UHaul rents trucks every day, me infrequently. Please do a better job looking out for the customer.

John Hairston 
Rating:
2.0

Customer did not leave a comment.

dale norton 
Rating:
5.0

There is absolutely NOTHING you can do to make this a better UHaul location! The staff is great, they work fast, and they seem genuinely happy to have me as a customer. I will take all of my future UHaul business to THIS LOCATION ONLY!

DAVID MORELLI 
Rating:
2.0

Good morningThe service over there was real snotty had no the young man's over there that was working with the vehicles they was okay but inside the office they were snotty and no I didn't like it but you have to deal with it

Tomaz Williams 
Rating:
5.0

All employees were helpful, knowledgeable.

Alan Hines 
Rating:
5.0

Very fast and kind service

Budianto Sudibjo 
Rating:
3.0

Customer did not leave a comment.

PREMCHANDRA PATWARI 
Rating:
4.0

Customer did not leave a comment.

Cheryl Johnson 
Rating:
5.0

Gentleman was very helpful in returning the trailer. Courteous, and did everything for me. Thank you!

Natalie Mahler 
Rating:
3.0

There was a hole in the wall in the unit. I didn’t know that the big box was a rat trap..

Cheryl Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rufus Banks 
Rating:
5.0

Customer did not leave a comment.

James Chavez 
Rating:
5.0

Customer did not leave a comment.

KELVIN BROWNING 
Rating:
5.0

Customer did not leave a comment.

Donald Magnes 
Rating:
5.0

Customer did not leave a comment.

Wendy Lee-Golston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jake Jones 
Rating:
5.0

2nd time I have rented in the last month, both experiences with the Kanis Road in Little Rock was great, very friendly plus I got in and out quick.

John Turner 
Rating:
4.0

Clerk was friendly and helpful

Theo Wahlgreen 
Rating:
5.0

The staff here was great! They were very helpful and good personality.

Matthew King 
Rating:
5.0

No problems with customer service Everything was successful !

myron thornton 
Rating:
1.0

Place the same information in the system that you tell your customer. And when working with co-workers get an understanding before reaching out to your customers. Mandy need a refresher on how to deal with customers, bad attitude.

Deadrian Lanos 
Rating:
5.0

Employees are awesome

YVONNE TYSON 
Rating:
5.0

Exceptional service and friendly to work with on a regular basis

Bobby Penfold 
Rating:
2.0

I rent about 30 vehicles per year. I have mixed experience with different companies. One thing I always ask before taking the vehicle is has it been checked for tire pressure, oil and fluids and is it clean. I did this with this truck and was told it had been checked out. I got in and it was filthy. Melted candy on the dash, dirt and grease on the seats and the steering wheel was so dirty it was sticky. I spend 30 minutes cleaning and disinfecting it before starting my 9 hour drive. I would not ask anyone to ride in a truck that dirty. Otherwise, the truck performed well and I was pleaed with it.

Harold Grubbs 
Rating:
5.0

The staff at this location is very professional. When you are there you are treated like family. They go above and beyond there call of duty

Darren Wilson 
Rating:
2.0

Customer did not leave a comment.

Stacey Thomasson 
Rating:
5.0

Customer did not leave a comment.

Eric Robinson 
Rating:
4.0

N/a

Darren Wilson 
Rating:
5.0

Nothing

Shirley Washington 
Rating:
5.0

The best way to improve the experience is to hire about 3 more Sofias! She was awesome! And she does the work of 3 people!! Great attitude, great customer service, great work ethic! I will rent from U-Haul again because of Sofia

Brian Gilmartin 
Rating:
5.0

Pouring rain and the Kanis Road team in Little Rock didn’t seem to mind, customer service was excellent

John Turner 
Rating:
5.0

Previously having a bad experience @Uhaul; Now this was a great experience!!! Job well done MR.Manager he is very helpful, knowledgeable and patient! THANK YOU FOR THIS WONDERFUL EXPERIENCE

amelia baker 
Rating:
5.0

Customer did not leave a comment.

Jeff Mckinney 
Rating:
5.0

Dani went above expectations to be certain I had the truck when I needed it and for the days I needed it.

RONALD KING 
Rating:
5.0

Customer did not leave a comment.

William Bing 
Rating:
5.0

Customer did not leave a comment.

trina johnson 
Rating:
3.0

Move the equipment around where ready for rent is up front and available. Not hid behind others. They need less equipment. Lastly, have the guys inside sitting on their asses go outside in the rain and hook up customers, not a 85 pound soaking wet young lady. She’s great but the guys need to step up a lot

JOHNNY BLACK 
Rating:
3.0

The assistant manager was not nice at all. & this is the 1st time I had a problem here. Usually they are nice! Her customer service needs a lot of work.

amelia baker 
Rating:
5.0

Customer did not leave a comment.

Reno Muhammad 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Parks 
Rating:
2.0

I was relocated to different locations 2 times before moving and I called the service rep. He helped me move back to closer one from my house instead of going all the way to downtown little rock. He said they dont have tow dolly so he will make the auto transport as same price so I dont have to pay extra. When I arrived, they dont know anything about that and was going to charge me 190 ish dollar for that auto transport. He did gave a price match but it was still expensive than what it should be. I hated when I had to call multiple times to relocate myself and having the reps approaching me aggressively talking like I’m a lier. I also had movers helping me at Texas location and damaged my mattress they punctured it and didn’t even say anything and left. I saw it too. And also damaged my sofa dragging and spining on the floor and my sofa corners are ripped. I want to talk to someone about this because I just lost my furnitures. Poor poor experience during this move.

Jihoon Lee 
Rating:
3.0

Customer did not leave a comment.

Matthew Alvis 
Rating:
3.0

Storages were really small and very expensive. My first and last time using Uhaul.

DEMETRE harvard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Mathews  |  Online Move In 
Rating:
3.0

One trip from Little Rock to Morgan maumelle cost me 200 bucks far off from the base rate of 40 bucks

TYEISHA ROY 
Rating:
5.0

Customer did not leave a comment.

SHIRELLE COAKLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jackie Atkins  |  First Impressions 
Rating:
5.0

Thank you Uhaul for the services you provided

Cassandra Hilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RICHARDSON  |  Overall Experience 
Rating:
5.0

It’s was a great experience

Lapria Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRIANA LOVE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lapria Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES BOWLING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Joshua  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermeriaus Manns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harriett Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marva Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hamza Rayes  |  Overall Experience 
Rating:
4.0

If I need to store my things again I will be using UHaul

LYNN GRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Braggs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lauren Braggs  |  Overall Experience 
Rating:
5.0

Staff was very helpful and professional. Met all my needs and answered every question.

Briyuna Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATASHA REYNOLDS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daron Jones  |  First Impressions 
Rating:
5.0

Chris and the staff are always kind and helpful, kudos to them all!

mary teeter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BUFORD HUTCHENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie nelvis  |  Overall Experience 
Rating:
1.0

Attempts were made twice to break in our storage unit. The first time, they were able to damage the door enough to enter and get several hundreds of dollars of items. The manager never said sorry nor was he helpful at all. Staff were nice and helpful but the manager lacks any concern for the victim of theft. He was too busy to help us because he was working on other paperwork. The whole thing was very frustrating, because most managers know they need to do consumer assistance no matter the situation. Another attempt was made to break in. After that, we paid to have our remaining items moved to other storage.

Linda Rogers  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AVION HODGES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ML Morehead-Parham  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DeAngelo Nelson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

COURTNEY MARSHALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHATORIA WOODS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie Miller  |  Overall Experience 
Rating:
3.0

I wasn't able to keep the 2nd floor storage because of the ramp.. unable to push my furniture up the ramp... there was flat carts to use... Please think about a freight elevator in the nearer future...so I cancelled and U-Haul refunded my $....👍 The size needed wasn't available on the 1st floor...🤷

Jacqueline Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katharina Janda  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jessica travis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY WHITTINGTON  |  Overall Experience 
Rating:
3.0

My unit had some minor structure issues on the wall so I ended up getting a bigger unit

Klay Babin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Black  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Dysinger  |  Overall Experience 
Rating:
5.0

Always helpful and friendly

JULIE ANN RICH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

david fletcher  |  Online Move In 
Rating:
3.0

The staff was friendly but the manager at the Kanis location in Little Rock, Arkansas is rude and has poor customer service and communication skills and need to train is staff more efficiently.

MELANIE JOYNER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

FREDRICK SCHILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY REED  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marchyelle Brown  |  Overall Experience 
Rating:
5.0

Good experience Good people

EASSA RAWASHDEH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COURTNEY MARSHALL  |  First Impressions 
Rating:
5.0

The staff was super nice.

KRISTINA PAYNE  |  First Impressions 
Rating:
5.0

Thanks so much for the free month for those affected by the tornado. You don't know how much that helped. I really appreciate you guys.

SUSAN BLAIR  |  First Impressions 
Rating:
3.0

No

kim dickerson  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. Made sure that we had what we needed.

TERRI BEALER  |  First Impressions 
Rating:
2.0

I spent over 300. On truck they were rude from beginning, Mike came off rude at first but he is good at what he does he’s the manager, then there’s the you ung female now she not nice at all but I understand there’s some shady people , the website y’all have is needing some work it’s not good at all that’s where most of the problems stemmed from. Any way . Get better be better

BRIDGET SHEFFIELD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynnanne Williams  |  Online Move In 
Rating:
3.0

The first truck we received didn’t have right mirror. My storage door was broke for 3 months

MYKAILA STURD  |  Overall Experience 
Rating:
5.0

I had a hard time pay ing from one reason or another but you all work with me and I was Abel To get my thing my mother picture s thank you again

Kathy Woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vernon Lowe  |  Online Move In 
Rating:
4.0

Employees were very helpful.

LaShundra White  |  Online Move In 
Rating:
5.0

I believe the uhaul place is very good and also awesome!

laquinta wilburd  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Quadrell Dixon  |  Overall Experience 
Rating:
3.0

The storage unit has the sheetrock or something hanging from the ceiling and its definitely not the size of a 1 car garage

Kay Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shamya Candy  |  Overall Experience 
Rating:
3.0

I was assigned a unit that I did not have access to. There were extra trailers and U-Haul equipment in the way. We had to go inside and asked someone to move it even then there were cars parked in the area which made it almost impossible to reach my unit. If we cannot access the larger units, why even assign them to anyone? I am upset only with this location on Kanis, U-Haul in general has been good to me in the past especially the location on baseline in Southwest Little Rock. It has lots of space to unload, With nothing in the way. I needed something closer to home so I picked the Kanis location but I should have just driven the extra miles.

Angela Bean  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lakeitha bullock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin taylor  |  Overall Experience 
Rating:
3.0

Although I had a pretty good experience with this facility, I experienced mold and mildew on my items and clothing up on removing my belongings. I paid for a controlled climate purposely to avoid this but ended ip with mold and mildew anyway. I am highly disappointed that this happened even though I paid for the controlled climate unit. These irems now myst be replaced.

Rita Kone  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tammy Dennis  |  Online Move In 
Rating:
5.0

This location is very clean and secure. The staff is very helpful. Great experience.

levell carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melinda young  |  Overall Experience 
Rating:
5.0

I never moved in the storage room, but Kanis U-Haul has excellent people working there!!!

Elaine Sasser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Sasser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marchyelle Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marva Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter KENASTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa O'Neal-Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roshaunda BRYANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin taylor  |  First Impressions 
Rating:
5.0

good service and friendly people

Gerald Beroset  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Balame Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur Carson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANYA BADGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole armstrong  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATONYA WILLIAMS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAWNNA CALDWELL  |  First Impressions 
Rating:
4.0

All of the staff was super friendly and helpful! I would like to highlight Fredrick (Dricka) who was super helpful and professional with her operations and procedures!

CRAIG BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA WILLIAMS  |  First Impressions 
Rating:
5.0

You’re staff was very helpful and knowledgeable. They all had great sense of humors, which I enjoyed. They made the process smooth. This would be would my second or third time renting and it won’t be my last. Thank you and your staff.

calesha ballou  |  First Impressions 
Rating:
1.0

Messages received from your computer were incorrect and offensive. Local personnel were friendly and efficient. The computer messages were extremely annoying and OFFENSIVE.

PHYLLIS CARUTH  |  First Impressions 
Rating:
1.0

There were only people that were willing to help customers outside even if they were trying to call the automated call cycle would be on because imaybe they are two hours or an hour from smoke break and they put out the cigarette to run in and you pull up into a handicap spot because my hang tag showed inside my truck but no one came to the back until I had asked a young African American to move the other truck to as well because we were trying to get as much as possible out my storage and that young man helped to move every piece carefully as possible so as not too make much movement because somehow things had shifted and I knew who used my code only me unless given access by me but I had to be there to physically put it in by night or day…which is why I chose your largest outside unit @management…Mr Chris…I was your client in the full size unit that held the most furniture because of CoVid I was immediately released to go home to NLR because I lived in town about 30 minutes from campus I packed what I could until Augustnand I moved completely with your biggest truck and a one way reservation to Little Rock but we got there late at night but I knew my instructions really well..and the lock I bought at the Uhaul @ pickup of truck somehow didn’t get put o one no more than the 2nd evening I was notified that there was no lock on my unit and truly there was a busted blue lock left open & hanging on barely to all my precious so I hoped everything was okay and carefully put a new lock on… and it’s still in my truck from that day to this and Mr Chris I know you read poor or good reviews this one is bitter sweet because I lived the 25 access when I learned immediately to follow the assigned path cause 24 clearance I support the payment and you keep the film footage and if you roll them back to the Wednesday before thanksgiving a young man by the lady name of “Chisholm” assisted me and the ladies sat inside never came out to see what was going on nor did they answer the phone as I drove all the way to my storage because my brother in law was frustrated because of a disability( veteran tags disabled due to back he couldn’t go back and forth because he waited for me and came to the truck and I stopped at the kiosk as they’d told him and I peered thru the glass quickly to see one person being assisted which was a white lady getting immediate assistance and one black guy who saw me looking in and felt uncomfortable 🥴 as he turned away his glance…so I bloated my horn because I knew it was a holiday and it was two young ladies at the desk who’d look or listen to the phone and not attend to anything or anyone outside those doors black or white make nor female….which one younger and very cute woman a little chunky but was very kind because she saw all of my broken pieces of antique furniture broken and busted laying on the ground and also I taped everything I didn’t submit it because my heat had gone out in my home and I was displaced so I was fighting my health because of a second major knee surgery torn meniscus…and as I lay in the bed I’m trying not to cry anymore over the loss of furniture that can’t be replaced be cause I so carefully moved and wrapped everything I could in Russellville as my younger brother 6’4 at least 309 prior to CoVid 29 status which he caught almost twice because he’s a very hard worker but suffered from undiagnosed sleep apnea , back log that killed so many as they waited in line with the VA to get their treatment for back that got thrown out because you’d fear nothing to jump out of a plane and hit the ground running if your bands of men by blood 🩸 or not and you took an oath as I do now as well every time I testify as a expert witness I mute the phone and let the courts no my status in advance because the knee pain started as I started to climb stairs slower in beautiful town home had to be locked up with the beautiful new furniture I hand picked with care and had it expertly delivered at one hundred dollars 💵 to get my 1st check because I couldn’t drive back and fourth physically at the time because my body could t take the one hour and 15 to thirty minutes as long as you’re flowing with the traffic toward ATU WITHOUT POLICE / and many other variables controlled by Mother Nature and not just the police and yes I’m African American woman and very proud of my full faculty status that I was asked to come to ATU for a meeting with the Rehabilitation board that I still sit on but the coordinator is much older and yet remains a very proud Air Force veteran that retired as full director at Ft roots and met me by addjunt status on line because my program is to help people like me fat tall small wheelchair or barely walking we all need a little help but don’t make wait to respond because the woman that helped me makes me cry because she has a pure heart but not complexion because I know the pain watching those with addictions and how they suffer and yet we still turn a blind eye ..not me

Stacey Mckisick  |  Overall Experience 
Rating:
1.0

I held a storage unit with this facility for about four years. I paid on time. As time went on the facility began to go down hill. They removed the main gate to the storage units, thus providing less security. Many of the other tenants were delinquent on payments. Uhaul staff started loitering about the facility at odd hours appearing to be sketchy. Finally my unit was burglarized and the thieves covered their tracks by putting their own lock on my unit. It was methodical and planned, giving the appearance of being an inside job. Don’t leave your stuff here. They didn’t even sound surprised when I reported it because they didn’t care.

george vena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO MALDONADO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billy Burris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MECCA MUHAMMAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VEOLA JEFFERSON  |  Overall Experience 
Rating:
5.0

Only problem I had with U-Haul was there was no grace period for payments. A late fee was assessed immediately. I understand sometimes I was a couple weeks late and I understand the late fee in that instance, but when I was only a day late I was assessed a $30 late fee and that's hard when someone lives paycheck to paycheck.

Barbara Solomon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

odessa bradford  |  Overall Experience 
Rating:
5.0

Odell was awesome

Devera Hooks  |  First Impressions 
Rating:
5.0

They were excellent especially ms Thornton she was a delight made everything smooth and enjoyable

EDWARD HOLMES  |  Overall Experience 
Rating:
5.0

The staff were so helpful and attended to my every been. A GREAT group of people who made my moving experience the best ever

Tamahtra McClure  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CHARLENA WHITE  |  Overall Experience 
Rating:
4.0

There were holes on the ceiling. When I removed my items there was debris all over the items in the back. Also, I saw roaches roaming the walkways. Other thank that the facility was great.

Alletha Brooks  |  Overall Experience 
Rating:
5.0

The staff at this location were absolutely awesome. The all provided so much help with my storage needs.

Tamahtra McClure  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Linda Pearson  |  First Impressions 
Rating:
2.0

Staff acted as if I was a bother

VICTOR GONZALEZ  |  Overall Experience 
Rating:
4.0

The process of securing the storage unit was a longer process than I had anticipated. I spent 45 minutes to an hour in this process, which was more time than I had anticipated.

Rita Kone  |  First Impressions 
Rating:
3.0

Prices high. Workers clearly hate working there. I always feel like I am a bother to them

VICTOR GONZALEZ  |  First Impressions 
Rating:
3.0

Just need to get some service for roaches cause I show some there

Tina Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeremy scaife  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA ROBINSON  |  First Impressions 
Rating:
3.0

Price is high for a storage unit with no frills and no interior lighting for nighttime load in.

Ryan Abanathy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Bonilla  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Max inman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESHONE MCKEEVER  |  Overall Experience 
Rating:
1.0

Manager, please call me. Rhonda Jill Matney 857-334-7370

Rhonda Matney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia Rhodes  |  Overall Experience 
Rating:
3.0

The unit and storage areas were clean and access was convenient, etc. pricing was also reasonable. The biggest frustration point was difficulty in reaching a person over the phone. This was a consistent struggle over the years.

william alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Moellers  |  Overall Experience 
Rating:
5.0

The guy that waited on me was excellent

DESHONE MCKEEVER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Bonilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MECCA MUHAMMAD  |  First Impressions 
Rating:
2.0

Please clean up the parking lot i had to get 2 brand new tires bc I had 2 screws and 1 nail in 2 different tires. My husband picked up a large screw with a wing nut attached. I'd like to sue yall for new tires but I can't prove it even through I picked up countless nails and screws and even warned other people check your tires !!!

HELEN HUGHES  |  Overall Experience 
Rating:
1.0

The storage unit was nice but when it comes to customer service it’s HORRIBLE it seem like it’s no communication between the employees then when they call you the is very RUDE they try to talk to you like you can’t comprehend then when they relize they made a mistake they just wanna holler well we humans and do make mistakes like I told the RUDE manager as well money or nothing else is a issue my biggest problem is customer service especially when I’m spending my money

Shontoin Lawand Banks  |  Overall Experience 
Rating:
3.0

A part of my car was stripped. Costed me a lot of money to fix.

Raymond Otoo  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LISA GERMANY  |  Overall Experience 
Rating:
1.0

I was happy to get a free storage unit to put my furniture in until I can get it in my place.

BERNICE ROMES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tetrica Lanell Starks  |  Overall Experience 
Rating:
3.0

To high no speacil

LISA GERMANY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WANDA DUNHOO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Solomon  |  First Impressions 
Rating:
5.0

Thanks Antonio 😊..

martina edmondson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David wren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jack hartsell  |  Overall Experience 
Rating:
4.0

Antony makes all the difference for this location. Great attitude.

THOMAS GOETZ  |  Overall Experience 
Rating:
1.0

Your GM is a racist. She was very rude to me and she refuse to respond to my emails or ones from my family. I paid you all for about three years, and when i was hospitalized for emergency surgery, my daughter asked for a possible ext. Dhe even had a letter from my doctor. Your female GM said, I don't care if she is sick. She has to pay. My daughter never said she would pay, only asked for a few days after the 3rd. So, no I will not be telling anybody about how good you are. You all should be ashamed. She is a rude, racist who does nit have a heart of compassion. I paid, yes I did!

deborah williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS GOETZ  |  First Impressions 
Rating:
4.0

Only thing I didn’t like was I checked out on the 30th of October and my bill wasn’t due until the 3rd of November and I still got changed for the whole month of November

Mecca Muhammad  |  Overall Experience 
Rating:
5.0

I love uhaul!

Candice Mcdaniel  |  Overall Experience 
Rating:
2.0

I visited Uhall on the ninth of this month, as usual to pay my bill or earlier, italk to one of the supervisors about what kind of help that they were doing for their Customers due to Covid 19, he only offered me late fees coverage, that's not a issue i am never late been using the storages for three years was having problems cause i am now unemployed, couldn't GET ANY HELP UNBELIEVABLE

chyrel henry  |  First Impressions 
Rating:
4.0

Good for storage but the price was just tooooo much. I found a huge storage with all of the amenities etc and it's just $55 other than that it was not so bad and it worked while I needed it

ASHLEY HAYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valorie Forest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valorie Forest  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kaverick heard  |  Overall Experience 
Rating:
5.0

I’ve used this location for years off and on and have always had a good experience.

CHERITH BECK  |  First Impressions 
Rating:
5.0

I’ve used this location frequently & have always received excellent service.

Joe Locke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Barr  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Antonio was especially friendly and helpful- he went out of his way to make sure I was taken care of.

TRAVIS MATTHEW SOVRONEC  |  First Impressions 
Rating:
5.0

Marshall and Antonio where great in helping get me checked in and set up in the storage unit I needed! Great assets to your location!!

Jason Ronell  |  First Impressions 
Rating:
5.0

Superbly helpful and friendly I couldn’t of asked for more. Thank you!

Dustin Trett  |  First Impressions 
Rating:
5.0

Very helpful, friendly employees!! I would absolutely recommend this facility to anyone in need💯

Kayla Zeno  |  Overall Experience 
Rating:
5.0

The staff was great! Very friendly and helpful!!

Kristin Martin  |  First Impressions 
Rating:
3.0

The employees were very friendly and helpful, but the facilities seemed to have many issues. A lot of interior lights were burned out on multiple occasions when we visited, the gate to access the storage building area was always open when we visited, we noticed rat poison laying around, multiple units near my own had cards on the door that said they had mold growing inside and remained that way the entirety of the time I had my unit, and the insulation on the ceiling in my unit was falling apart so badly that all of my items had to be cleaned off upon removal. As I said, the staff was always kind and helpful, but the facilities could use some better upkeep.

Melissa Joiner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN NAGEL  |  Overall Experience 
Rating:
5.0

I had a free one month storage as a bonus for renting from Uhaul which in itself was a plus. The staff went above and beyond in networking for me to help sell the fridge I was storing, saving me storage fees. I am very grateful to them for their efforts and time. It is a blessing to have caring people, especially during the time of a stressful move. Thank you again management and staff of Kanis Rd store in Little Rock.

William Keys  |  Overall Experience 
Rating:
5.0

Antonio is the best. He helped us in so many ways we can not thank him enough!

James Kashak  |  Overall Experience 
Rating:
3.0

My only complaint is that the outdoor access storage unit I reserved online was not actually available when I arrived. There were indoor and larger units available, just not what I asked for or what was confirmed online. The storage unit I ended up with was $30 more per month, which will add up over time. I was told that the U-Haul website confirmation doesn't necessarily mean anything for the local U-haul businesses. I've had this problem before where the right hand doesn't know (or care) what the left hand is doing. The local folks did try to accommodate my exist request, but it would have meant going to a different branch/facility, one further away from my residence. The average rating is for the complete (and final day of the) U-Haul experience.

Joel Enoch  |  First Impressions 
Rating:
5.0

This is a great place for storage!

demetria wesley  |  Overall Experience 
Rating:
4.0

While the staff was mostly friendly. One in particular name Antonio Cokley. The cleanliness of the place and security of the place could be better. I pd for 24-Hour access, the security gate was not c

EVELYN MARBLEY  |  Overall Experience 
Rating:
5.0

Top notch team at this U-Haul -- friendly and helpful.

Brock McQueen  |  First Impressions 
Rating:
5.0

No complaints. Was treated with respect. Everyone was helpful

Andrea Dunlap  |  First Impressions 
Rating:
5.0

Two members of the team assisted me at a time that was stressful for me. The manager/owner was very calming and patient which helped to relieve some of my anxiety.

Donna Newhouse  |  First Impressions 
Rating:
5.0

Everything was great!

Jeff Hoke  |  Overall Experience 
Rating:
5.0

Have no comments

Lawrence Tatum  |  Overall Experience 
Rating:
5.0

John was great. Helped me solve a problem with a reservation with ease. Huge property with plenty of room to turn around, park, and manage my trailer and vehicles. Best U-Haul I’ve been to ever.

Jeff Hoke  |  First Impressions 
Rating:
4.0

The manager Coley handle my business very prompt and professional but I was shocked when he told that this location didn’t offer a storage free for the month when you rent a truck..

Lawrence Tatum  |  First Impressions 
Rating:
5.0

They made sure everything was taken care of in a quick manner. I didn’t have to worry about anything. Please give this location a raise

Gregory Farris  |  Overall Experience 
Rating:
5.0

Everything went great! Great customer service and great people. Thanks for all the help.

Glen Staten  |  First Impressions 
Rating:
4.0

None

JACKIE JOHNSON  |  Overall Experience 
Rating:
5.0

the staff at uhaul was very helpful and professional.

Dallas Ishamel  |  Overall Experience 
Rating:
3.0

The $30 late fee on the 3rd day after your due date is like racketeering other storage facilities charge a $1 a day when late.

toiya Meadows  |  Overall Experience 
Rating:
4.0

Thank you

neta davis  |  Overall Experience 
Rating:
5.0

Great job

michelle lewis  |  First Impressions 
Rating:
4.0

My experience at this u-haul has always been good. Friendly customer service.

kelly callahan  |  First Impressions 
Rating:
5.0

I would recommend this Uhaul if you're in need of a storage or a truck if or when you move. The staff was always friendly and helpful.

karla Kendrick  |  Overall Experience 
Rating:
4.0

I ended my contract mid month and was expecting a pro-rated refund of the last month paid. That would be my only gripe and they raised my fees 2 months into my agreement. Bait and switch.

Brent Blackwell  |  Overall Experience 
Rating:
5.0

The staff could not have been any more courteous, helpful or accommodating. My UBox storage arrangements/needs were anything but ordinary, but Allison and her team made it easy every step of the way.

Mary Thut  |  Overall Experience 
Rating:
4.0

I've done business with this Uhaul several times and never had a problem.

David Camp  |  Overall Experience 
Rating:
5.0

It was a good experience

Marques Oliver  |  Reservation 
Rating:
5.0

They are always great with my needs

MIA SIMMONS  |  Reservation 
Rating:
4.0

Everything was 👍🏾

Taylor Williams  |  Overall Experience 
Rating:
2.0

We had a great experience until we moved out. Our card was ran for the whole month with no prorating options. That is a cheap way to do business. U-haul should really look at amending the policy.

Katelyn Clark  |  Overall Experience 
Rating:
5.0

I'm always impressed and pleased with the service here! Very friendly staff that's fun to interact with!

Robert Sproles  |  Overall Experience 
Rating:
1.0

The staff was so slow at getting to the customers in the lobby. The older lady in the store has the most nastiest attitude I’ve ever seen. She was rude, disrespectful, and not polite at all.

Jasmyne Brown  |  Overall Experience 
No reviews have been submitted for this location.

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