Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

6,380 reviews

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Friendly employees, easy to follow digital check-out and return, equipment in good condition.

marshall Mercer 
Rating:
5.0

Easy to reserve and pick up. I even changed from a 15´ to a 20´ truck four hours before the move and UHaul accommodated the change without a hitch.

Cara Herkamp 
Rating:
5.0

Great service!

joe kosikowski 
Rating:
5.0

Customer did not leave a comment.

patricia smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON MARCHAND 
Rating:
5.0

The U-Haul app was a bit difficult to use in the beginning, so I had to go into the location to pick up my truck. For some reason though, the drop off using the app was much smoother. I didn't mind going inside, but would have rather used the app from beginning to end.

Michael Mendonca 
Rating:
5.0

Customer did not leave a comment.

Steve Slack 
Rating:
5.0

Customer did not leave a comment.

JAMES DAVID MCGILBERRY 
Rating:
5.0

Customer did not leave a comment.

Jason Herritz 
Rating:
5.0

Customer did not leave a comment.

Jeff Smolik 
Rating:
4.0

Rented a car trailer. My car has sports suspension and we ran the bottom right into the trailer. Haven’t had chance to get repair estimate, expect a couple thousand cost to repair damage. U Haul should have better metrics on what cars can go on their trailers.

Edwin Clark 
Rating:
5.0

Customer did not leave a comment.

Jorge Herrera-Huerta 
Rating:
3.0

Customer did not leave a comment.

James Busch 
Rating:
5.0

Customer did not leave a comment.

Pedro Hernandez 
Rating:
5.0

You should have all of your U-haul facilities train at this facility so they can see what a well ran one looks like.

Jane Rose Ditzel  |  Overall Experience 
Rating:
5.0

Roger and his team are always extremely helpful and friendly. I am a regular customer at this location and I always have a great experience.

Brandon Zimmett 
Rating:
5.0

Customer did not leave a comment.

Ginger Patton 
Rating:
2.0

Front desk guy not customer friendly at all. He should be working at the shop away from people. Charged me for 2 days rental when it was supposed to be only 1. Then he walked away while saying that I’ll get the difference back.

leonardo di michele hernandez 
Rating:
5.0

Very convenient. Great check in.

Robert Grantham 
Rating:
3.0

My lockwas cut off and a new one put on without even telling me

Desire Baca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Logan 
Rating:
5.0

I've always rented U-Haul trucks from the dealer at 21621 N. 26th Ave., Phoenix Az, for moving. The staff are friendly, professional and go out of their way to help the customer! The vehicles are clean and well maintained. In 35 years I've never had any issues with U-Haul's staff or vehicles. Keep up the good work ladies and gentlemen, it's always a pleasure doing business with you!

Terri JAGOTKA 
Rating:
5.0

Customer did not leave a comment.

Ruth Moceri 
Rating:
5.0

Customer did not leave a comment.

Marcin Los 
Rating:
5.0

JOSEPH GAVE THE BEST CUSTOMER SERVICE *

WANDA CHILDS 
Rating:
5.0

Customer did not leave a comment.

ORTON TRENT 
Rating:
4.0

It was OK

sergey mikayelykn 
Rating:
4.0

I say Above Average and not Excellent because the auto doors open without putting in your code. There are homeless in the area and was very uncomfortable knowing they could be the storage building in the hallways.

julia webrand  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie LeBario 
Rating:
5.0

Customer did not leave a comment.

Brett Anderson 
Rating:
5.0

Exceptional customer service from Susie throughout who added 4 days to my return at no charge….

Kirsten Spencer 
Rating:
5.0

Great experience.

Jim Hunsaker 
Rating:
4.0

Customer did not leave a comment.

robert zobel 
Rating:
5.0

Customer did not leave a comment.

Matthew Howard 
Rating:
5.0

Customer did not leave a comment.

Leroi Harracksingh 
Rating:
5.0

Customer did not leave a comment.

Julianne Vollbrecht 
Rating:
5.0

Customer did not leave a comment.

DUSTIN SUNDBY 
Rating:
5.0

Customer did not leave a comment.

Sharon Jorgenson 
Rating:
1.0

The staff at Deer Valley were incredible! Originally I was scheduled to pickup at the Anthem location. Received a phone call that the van that was supposed to be back was not available. They asked if I could pick up at Deer Valley. I then asked that was ok as long as I could drop off at Anthem. They said no problem. Upon returning the van to Anthem I was informed in a very poor manner that I would be unable to return the van at their Anthem location.

MARK MAYNARD 
Rating:
4.0

The equipment was returned by me in a much cleaner condition than I received it. The pictures I was sent were not representative of the condition when I picked it up. There were pine needles and black resin all over the trailer. I was also charged an extra day because I waited to turn the trailer in when the returning facility was open. I was not told I could return it earlier. I also was not told how long the rental period was. I assumed there was a check in procedure that could only be done when the facility was open. I was only given two days and I actually picked the trailer up on Saturday and returned it on Monday. So if you cannot refund my money, at least have your associates inform the renter how long the rental period is and the structure of the return procedure.

Myles Hickman 
Rating:
5.0

Customer did not leave a comment.

BOBBY RAETZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly bullock 
Rating:
3.0

Customer did not leave a comment.

lynne strieff 
Rating:
5.0

Service was great at both pickup and return. Staff were pleasant and helpful. I will rent again from this location

Randy Martin 
Rating:
5.0

Customer did not leave a comment.

deborah weston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy Smith 
Rating:
2.0

I just want to make sure both units are canceled. I didn't cancel one unit as I still had a week left on it. Do you give me a refund for the week I already paid for? I sent Manager Garcia multiple emails throughout my time there about a couple refunds and left two different vm, but never received a call back. I called Uhaul corporate to complain.

Jesse Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN HORTON  |  Overall Experience 
Rating:
5.0

Everything was exceptional. Such a pleasant experience. Highly recommended! Thank you all!

Gina Williams 
Rating:
5.0

So very quick n easy to pick up. Salesperson was was pleasant.

Johnnie Santiago 
Rating:
5.0

Customer did not leave a comment.

Norman Blinzier 
Rating:
5.0

Customer did not leave a comment.

Greg Stymfal 
Rating:
5.0

Susie Eduardo and Joyce were very helpful. Thanks so much 😊

Vicki - Ranee Stewart - Davidson  |  First Impressions 
Rating:
5.0

Susie and Patrick- Always Top Notch. Thanks Roger for making such a great team that I can rely on!

matt Howard 
Rating:
5.0

Customer did not leave a comment.

Talli Hewlett 
Rating:
5.0

Customer did not leave a comment.

Chrystal Bragg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Kosolapenko 
Rating:
5.0

I didn’t catch her name, but the woman who helped me pick up the truck was amazing! Her customer service skills were impeccable and she was super helpful and knowledgeable.

Jen Previty 
Rating:
5.0

Easy drop-off

Jerzy Zawisza-Illakowicz 
Rating:
5.0

Location and staff Excellent n friendly! My original agreement was to drop off at 21621 26ave location because that is where I rented a storage unit. Another location tried to alter my drop off location but Susie F. Was quick to speak with the appropriate co-works via phone and was able to secure my drop off at original agreed location which's was Deer valley 21621 26 Ave . I am greatly Appreciate that I choice this location.

Talis DLaney 
Rating:
5.0

Just go to 19th ave and bell and ask for Johnny. He will make sure you are taken care of. He help with all my questions I had and was very patient. Will be recommending 19th ave and bell location to everyone I know.

nickolas layton 
Rating:
5.0

Susie was beyond amazing. She was also kind as well as patient with my scenario. I really appreciate the time she took to let me know what deals and options were offered to me. Couldn’t have asked for a better rep!!

Alicia Garmon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Woolston 
Rating:
5.0

Always great service. I have storage needs a lot. All around the country. Thusnis bar far on of the best in the country. Thank Roher and Patrick

Tim Lamphere  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE COY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hsinfang Su 
Rating:
5.0

Nothing. Great

brett stephens 
Rating:
4.0

Customer did not leave a comment.

TANIA ANDERSCH 
Rating:
5.0

Suzy was very helpful and friendly!

andrew durocher 
Rating:
5.0

No improvement needed @ this location!!! Staff at this location was very friendly. I reserved our UHaul online w/pay @ pickup. Pick up was fast, informative & very easy. Drop off @ same location. Drop off was extremely easy & fast. Overall…great experience & would definitely use this location again for rental. Previously we’ve used this location for propane fills for our RV. We’ve always had a very fast & friendly experience! 5* rating from us.

Lonnie Fields 
Rating:
5.0

Customer did not leave a comment.

Deion Freeman 
Rating:
5.0

Customer did not leave a comment.

Violet Spain 
Rating:
5.0

Customer did not leave a comment.

Ronald Luttrell 
Rating:
4.0

Customer did not leave a comment.

Eric Roberson 
Rating:
4.0

Customer did not leave a comment.

Erika Reid 
Rating:
5.0

They seemed short staffed, they took care of me as fast as they could, no complaints

Scott Robinson 
Rating:
5.0

Customer did not leave a comment.

Duane Baker 
Rating:
5.0

I rent here regularly. Always fast, friendly & courteous. Highly recommended.

SCOTT BAILEY 
Rating:
5.0

Customer did not leave a comment.

Kenneth Schaelchlin 
Rating:
4.0

Customer did not leave a comment.

Mario Fragoso 
Rating:
5.0

Good inside help ready to assist as needed

Ethen Oelschlager 
Rating:
5.0

Improving perfection is impossible.

Freddy Apodaca 
Rating:
5.0

Customer did not leave a comment.

Stephanie Reed 
Rating:
5.0

Susie was so sweet. I appreciate all her help!

Elizabeth Cruz 
Rating:
2.0

After leaving the location and picking up my trailer and driving 3 miles two of the chains that they installed on the trailer fell off. When I went to return the trailer. I waited 15 minutes with nobody even acknowledging me being there, and I ended up having to disconnect the trailer and leave it there myself, because nobody would help me.

Michael Ludtke 
Rating:
5.0

Professional customer service.

giuseppe randazzo 
Rating:
5.0

The U-Haul app didn't work (it wouldn't move past the location screen even though the app has location permission and it correctly showed my location on the map when looking for U- Haul locations), so I had to call Support and then process the return online. The online system worked perfectly!

Dave Moebes 
Rating:
5.0

Customer did not leave a comment.

Mischel Wirthman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Heil 
Rating:
5.0

The people at drop off were amazing...Thank you

Craig Lochhead 
Rating:
2.0

Truck was clean but very loud and rattly. Appeared that shocks were shot. took bumps very hard-shook the truck. Staff was very matter of fact-not very friendly. Just doing their job.

Jim Welter 
Rating:
5.0

Very helpful staff

John Parker 
Rating:
5.0

The guy that help me was great. He made everything easy and I was in and out in about 15 min GREAT JOB!!!!

Don Miller 
Rating:
5.0

Customer did not leave a comment.

Jalelh Shouha 
Rating:
5.0

Susie and store are great. I have been coming to this store since I have been working in the area for almost 4 years. Susie really keeps my team and me on our toes and always provides and helps with alternatives and additions. So very helpful. See you next week!

matt howard 
Rating:
4.0

Customer did not leave a comment.

David Armbruster 
Rating:
4.0

Customer did not leave a comment.

colton hein 
Rating:
5.0

Staff is always friendly and professional. They know how to treat their clients.

john Lozano 
Rating:
5.0

Customer did not leave a comment.

Nikolay Dimov 
Rating:
5.0

Susie is always the best to deal with.

Gary Shephard 
Rating:
5.0

Tire strap ratchet needs lubricated. Had trouble operating

Kevin Baney 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L WENDT 
Rating:
5.0

Nothing

Marcin Los 
Rating:
3.0

The drop off area was not accessible for dropping a trailer. The app would not work was a time consuming ordeal at drop off. Ordering and pick up was quick and easy.

Ennis Beck 
Rating:
5.0

Customer did not leave a comment.

Charles SChmidt 
Rating:
5.0

Susie was very helpful and friendly!

Andrew Branch 
Rating:
5.0

Customer did not leave a comment.

David Page  |  Overall Experience 
Rating:
5.0

Suzy is amazing! We will always rent from this location for any of our Uhaul needs! Thank you!

TODD MCLAUGHLIN 
Rating:
5.0

Great customer service

Scott Studden 
Rating:
5.0

Very helpful

David Page 
Rating:
5.0

Customer did not leave a comment.

Shawn Braun 
Rating:
5.0

Customer did not leave a comment.

Nickie Moore 
Rating:
5.0

Great people. Great service. Thanks.

Devon Hubbard 
Rating:
5.0

Drive in and they do all the work.

Paul Wertzler 
Rating:
5.0

Customer did not leave a comment.

Lance Sefcik 
Rating:
5.0

Customer did not leave a comment.

Mellisa Espinosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerssy Alonso Renova  |  Online Move In 
Rating:
5.0

Susie is the greatest ever! Loved her customer service demeanor! A blessing to have her!

Eileen Mulder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIN ALDAY  |  Overall Experience 
Rating:
5.0

Loved the team

Sheena Goff  |  Overall Experience 
Rating:
4.0

The price kept increasing…

REBECCA ICKES  |  Overall Experience 
Rating:
5.0

great experience

HAMDI LACHAAL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin clint  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Rothanburg  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, clean building and units. Rental and move out was quick and easy. Prices were reasonable. Definitely recommend!! If I ever need to rent a storage or moving truck again, I'll definitely be doing it with these guys.

dustine geikowski  |  Overall Experience 
Rating:
1.0

I attempted to close my storage unit put on the 6th of October 2023 but the Manger did not close it out like I requested they took money out of my account without my consent simply because they had my card on file I requested to be billed via invoice

Frances Roberts  |  Overall Experience 
Rating:
5.0

Thank you for your kindness, and always understanding

Darlyne Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANETTE HUNT  |  Online Move In 
Rating:
5.0

It is very clean and smells fresh whenever I go there.

Rodney Grayson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN LEJA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Weiss  |  First Impressions 
Rating:
5.0

Susie and Roger and the team at this uhaul are just amazing human beings!!!!!

Monica Ramirez  |  First Impressions 
Rating:
4.0

Susie was very helpful. I had a few issues with the unit and they helped me and knew exactly what to do.

Daniel Kelley  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BREE-ANNA CONKLIN  |  First Impressions 
Rating:
5.0

Hi, your employee Susie was very friendly and helpful and made my experience great. This was important as I was stressed about getting things moved out of my apartment and into the self-storage unit. I liked the several types of sizes and chose to go with a longer entry unit than a smaller entry that went further back. It is also very convenient that you have longer hours to bring my stuff in.

Dawn Moll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shayne Lovato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Geedey  |  Online Move In 
Rating:
5.0

Roger and Susie were awesome and helpful. Excellent uhaul location. Thanks for everything!

Barbara LaFeve  |  Overall Experience 
Rating:
5.0

I felt good with leaving my belongings there security is great and staff and manager were excellent.

Kelly Ambrose  |  Overall Experience 
Rating:
5.0

Suzie was awesome! Great service!

RAQUEL MCALLISTER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Hansen  |  Online Move In 
Rating:
5.0

The guy who waited on us was awesome!! He went way above and beyond..

CATHY HALL  |  First Impressions 
Rating:
5.0

They had what I needed. The staff were very helpful and explained everything.

Suzanne Guimarin  |  First Impressions 
Rating:
5.0

My experience with my storage and employees was pleasant.

carla wise  |  Overall Experience 
Rating:
5.0

The general manager was very sweet and helped us out a lot. Thank you for your service and kindness.

Darlyne Jones  |  First Impressions 
Rating:
1.0

I moved out two weeks before my 30 days was up and I was still charged for an additional months rent. I trying calling both customer service and the site itself. No one return my call from the site to verify that I in fact moved out weeks prior. I have additional uhaul storage units in multiple states that I will now looking into closing and moving somewhere else, uhaul just lost my business. All it would have taken was a phone call and verification from Alex the uhaul employee that checked me out of that storage unit!

Nathaniel Segovia  |  Overall Experience 
Rating:
5.0

Roger, the manager was GREAT HELP !!

ZAVIER MYLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAMDI LACHAAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER MCKINNEY  |  Overall Experience 
Rating:
3.0

Customer service could use some improvement.

Debra Barta  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HAYDEN HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Brown  |  Overall Experience 
Rating:
5.0

Absolutely love this staff and location! I live in an area where I have many options, including 3-4 U-Haul centers all about the same distance away, and this is the spot I always choose first! Roger is awesome and we LOVE Susie!

Christopher Marchese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Cruz  |  First Impressions 
Rating:
5.0

The mgr Roger and his team. Susie and Patrick are rock stars.

PMSCO Peter LLC Lamphere  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvin Hurley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Doty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

russell phillips   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Linn Dermyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory mclaughlin   |  Overall Experience 
Rating:
4.0

All interaction via web... When I did go in to talk to someone I gave up waiting to even be acknowledged after a few minutes

Mark Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Nassif  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE AWBERY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

russell phillips   |  First Impressions 
Rating:
5.0

Susie and her team at U-Haul Deer Valley are the best!!!! Customer Service is excellent and only sell what I needed and made everything convenient.

Monica Ramirez  |  First Impressions 
Rating:
5.0

Roger and Susie are always friendly and professional

Judy Micaletti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather brosemann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Hartig  |  Overall Experience 
Rating:
5.0

All the staff through the years were always helpful and professional. The storage facilities were always pristine. And I know a lot of people come in and out of there so kudos to the staff. Even the bathroom was kept clean at all times. If I could just mention Susie. Any issue I had with paying my bill online or the final details with reserving the truck, she always was able to take care of -no issue. Thank you Deer Valley staff for a great experience.

TRACY CROUCH  |  Overall Experience 
Rating:
5.0

The gentleman that helped me get my storage unit was amazing friendly and very helpful thank you guys at U-Haul

allen jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tacy Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshall Norris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTINA BLAKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raheem maddox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valentin Hernandez  |  Overall Experience 
Rating:
5.0

Awesome service Very helpful and friendly

Cinda Courser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Young  |  Overall Experience 
Rating:
5.0

N/A

JUSTINA BLAKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen Neufeld  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william schoolcraft  |  First Impressions 
Rating:
5.0

Price on units just too high

HERIBERTO VALENZUELA  |  Overall Experience 
Rating:
2.0

Both of the units I rented were for a studio or one bedroom apartment and neither were! Your online description had me securing 3 storage units and the one that we chose away from your company was the only honest one we’ve found! We’ve told everyone!

Ambie Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Piatka  |  First Impressions 
Rating:
5.0

Easy access, office personnel very friendly and helpful. Everything a person needs for a moving experience.

Michael Doty  |  Online Move In 
Rating:
3.0

I’ve used U-Haul storage last 3 years; I looked for another storage being I felt, the yearly price hikes were high. I started out less than 100.00 now in 3 years 128.00. Upon checking out a young man was working. I went inside because my card wouldn’t work. There was a line. When I finally got waited on I asked young man, looks like you need help. He said “no, not really I can do it”. I was given a new card. Male said my card was old one. I was never issued a new one? I could not locate my ball so I needed to buy one. I went back inside, another line I had to wait to buy a ball. Young man had to go help someone with a trailer rental. It took me standing in line over 10 minutes just to buy a ball. In my opinion, male could not handle. I believe there should be someone inside store at all times. Finally a few minutes after 10:00, an older woman came in to work. It was after 10:00 and woman still needed to go back to her car to get a bag of what she needed for day, I assume I saw lunch items. She made comment on being busy; male then said, “doesn’t matter to me, I get paid by the hour “. Wow how inconsiderate for those of us who had other things to do. I spent over 20 minutes just in line, to get a new issued card then make a purchase. Woman just coming in was very nice and friendly, by this time I just wanted to get out and complete my mission. I had to go back inside to advise my unit was vacant and clean. Another line! After waiting a while, I walked up to female, handed her my card with unit number on it, advised unit was clean and ready for new tenant. She took card from me and I saw she had closed my account a few hours later.

Elizabeth Moates  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan Kellogg  |  Overall Experience 
Rating:
4.0

Only factor of my experience I wasn't pleased with was the consistent price increase.

TRISHA ENCINAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

austin noel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karlyn milam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ramiro barriga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Chandler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Channell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Horowitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff Denuit  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Morales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dorothy hecht  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VAlentino Moca  |  Overall Experience 
Rating:
4.0

The problem was with Rodger He has a terrible attitude The rest of the staff was fine Getting in touch with that facility was impossible on the phone. Due to that had to call corporate . Helpful and friendly was only because of Rodger The rest of the staff is fine

anita marcoux  |  Overall Experience 
Rating:
1.0

For one the door to my unit is constantly sticking and hard to open due to lack of maintenance I'm pretty sure there's more doors along that facility that definitely need attention should be addressed and for two you guys are super overpriced it ain't right it ain't Fair I mean just a few months ago I ran into a motorcycle trailer cost me 28 bucks I wanted to go on one way trip with the same trailer you guys want $358 that's not right what is wrong with you people

Jodie Kruczek  |  Overall Experience 
Rating:
5.0

I would like to say Thank you!! Been renting uhaul for years.. never had any problems.. if I ever need you again I will be back!!

CATHY HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenean Vasquez  |  Overall Experience 
Rating:
5.0

Susie is amazing.

Javier & Alan Mojica Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Spicer  |  Overall Experience 
Rating:
5.0

Great service, they are always friendly and professional.

Daniel Dunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha Hickman  |  First Impressions 
Rating:
5.0

First of all, my name is not Christina, I have no idea how he got that from Athena. My name. He it says it on my ID as well. Other than that everything went well.

Athena santana  |  First Impressions 
Rating:
5.0

The lead team member is always prompt about taking care of customers.

Kellen Esquibel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Erskine  |  First Impressions 
Rating:
5.0

Everyone very friendly and helpful, facility is kept clean🙂

Mary Marquez  |  Overall Experience 
Rating:
4.0

The website appeared to go down while I was attempting to complete the move in process. No error messages were given, just a spinner for a while then the spinner would stop. I was on an iPhone at the time.

William Rothanburg  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Isaac Romero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO VALENZUELA  |  First Impressions 
Rating:
5.0

Susie was great. She was knowledgeable, friendly and kind. She was very efficient on Salter Road

Gloria Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MINNIE AMOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY MILLER  |  Overall Experience 
Rating:
4.0

I loved almost everything about keeping my stuff here. The pros: alarmed units, coded access entry to the building, carts!, an area where someone else’s trash could become your treasure or vice versa, very friendly/helpful staff (so friendly, in fact, that I felt bad to move out!), climate controlled and indoor options, proactive pest control, free (used) cardboard, a drive up loading dock so you don’t have to lift heavy things into or out of a truck, regular car parking spots, etc. Just a few cons: out of my price range (I only stayed a month), no dumpster for customer use, no trash cans inside. Those are the only things I’d change!

ericka moore  |  Overall Experience 
Rating:
5.0

Susie, in the office, was a fantastic help!!!! Actually all of the employees at this location were excellent!

RUTHIE SMITH  |  Overall Experience 
Rating:
1.0

We we were treated horrible horribly they said awful things about us and we never had any problem we paid a rent ahead of time I said we lived in the storage unit that's a bunch of lies I was locked out of the storage we couldn't get in there after hours after the office was closed because they said people complain about us I have no problem with anybody I rented from store up from U-Haul for many years on 19th avenue and Bell road Phoenix Arizona the manager's name is Keith very nice man very not a problem with him at all I mean very respectful it was very respectful this place here I'd never go back to the U-Haul on -17th and Deer valley manager's name at the i-17 in Deer valley the manager's name is Roger Garcia very rude two of the employees very rude to us I would never ever go back to that one there and I'll let people know that that's not a very nice place at one one time before we moved out we they locked the doors our keys was in there we didn't have no way to get back in our unit was open and nobody would give us a call back the support that I talked to on the phone from U-Haul it wasn't her fault she was very very nice the managers were not answer the phone we got a way to get into locker lock our unit and get our keys but they're very rude people there you know I don't I don't need to be slandered and and put down and embarrassed because we have storage there and my grandkids was out there eating crackers I mean it's just not a very nice place

ROSE JORDING  |  Overall Experience 
Rating:
3.0

I can tell you need to upgrade your software

ISRAEL SOTELO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raheem maddox  |  First Impressions 
Rating:
5.0

So helpful and always on top of it. Love this team at this location

kaleigh hibner  |  Overall Experience 
Rating:
5.0

Best people with amazing caring customer service!!!! Susie makes the Sunlight of the Spirit come alive at this uhaul!!!!! Go to this uhaul and they will treat you like you are part of a great family!!!!

Monica Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Alderman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK MC KENNA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Diller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chrissy Clinton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Rochford  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful and thank you guys very much for everything you've done for me..

samantha hendricks  |  Overall Experience 
Rating:
5.0

Convenient location, clean facilities, helpful staff.

Ruth Werhan  |  Overall Experience 
Rating:
5.0

Susie is a great employee. Best customer service I’ve ever had.

Jocelyn Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

duane wozniak  |  First Impressions 
Rating:
5.0

Staff was super friendly. I forgot the employee's name but she was so helpful and made the experience awesome.

Javier & Alan Mojica Miller  |  First Impressions 
Rating:
5.0

Very friendly and professional employees

richard Fernandez  |  Overall Experience 
Rating:
5.0

The absolute best!! Sincere statement !🤗

christina popa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY COCHNAUER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ethan kanost  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha Garry  |  First Impressions 
Rating:
5.0

Excellent service to help get me a unit. Thanks to the crew for extra effort and support.

Marilyn Olson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hill  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael Scaife  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL & Tammy SHRIVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kameron Hoffs  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

victor gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette jammer  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful.

Ralph montoya  |  First Impressions 
Rating:
5.0

If I ever need another storage unit I will be back thanks for all your help I have everything moved into my apartment

sandra rogers  |  Overall Experience 
Rating:
4.0

Wish the rates where a little lowers but over all happy

Christian Youse  |  Overall Experience 
Rating:
5.0

Rep Ryan is a grt guy.

Sandeep Poras  |  First Impressions 
Rating:
2.0

I have not moved out. What’s going on?????? Why are you cancelling me instead of giving me my free month per contract???

ELIZABETH CARRE  |  Overall Experience 
Rating:
5.0

Everyone at this location are friendly helpful and go above and beyond. I would totally recommend this to everyone. Thank you to Carlos and Junior as well as the GM Roger .

Susie Fletcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stan moscrip  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Kohler  |  Overall Experience 
Rating:
5.0

The staff at Deer Valley is excellent, very personable and helpful The facility is well maintained and clean

William Copeland  |  Overall Experience 
Rating:
5.0

Upon returning to Phoenix from the state of Georgia we returned a trailer and had to unload into one of your storage units. We worked with a gentleman by the name of Ryan and he was very professional and very friendly. We were very pleased with your service. Thank you, Mr. Bob

Robert Synowicki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edgar williams  |  Overall Experience 
Rating:
5.0

Everything was spot on! Everything!

Gary Bradford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Scaife  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maribeth Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALLUM & Keesha WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGER W PEARSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison Anglin  |  Overall Experience 
Rating:
4.0

Only complaint would be the restroom cleanliness. It was never clean.

Michelle Kause  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrie Valenzuela  |  First Impressions 
Rating:
5.0

Great people to work with.

Brenda & Jim Strebler  |  First Impressions 
Rating:
5.0

We have lived in the valley since 2007 & now we are moving back home to the south. While residing here for the past 14 yrs we have used this facility on a constant basis and the place has always been clean & the staff very friendly.

ELIZABETH JOHNSON  |  Overall Experience 
Rating:
5.0

No

ROGER W PEARSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

polly bighorse  |  Overall Experience 
Rating:
5.0

Thank You Roger

David Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Nunez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david mathewson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Gillis  |  Online Move In 
Rating:
4.0

Very small parking lot mostly covered with u-haul vehicles difficult to get a vehicle with a trailer back to access doors, as building cannot be circled dead ends at the back. No space to turn around had to park in u-haul trailer area and haul goods over a 100 yards just to get to door. Empty lot next door to location perhaps should be acquired for more access.

Timothy Wagner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Kopchynski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Colbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Kopchynski  |  Online Move In 
Rating:
5.0

Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.

Steven Roberts  |  Overall Experience 
Rating:
5.0

Amazing staff ✅🤗

christina popa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Graham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Wise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Austin  |  First Impressions 
Rating:
4.0

$30 late fees for paying a day late is really high!

ANNETTE CHAVERIAT  |  Overall Experience 
Rating:
5.0

The staff is the best! Very knowledgeable and helpful

christian elser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TENISHA DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEigha Hay  |  Overall Experience 
Rating:
4.0

When moving out of my unit one of the storage boxes had standing water on it. No other property was affected

Theresa Meyer  |  Overall Experience 
Rating:
5.0

The staff was really helpful

John Hicks  |  Overall Experience 
Rating:
5.0

I have used Uhaul for over 20 years at a few locations and have used this Uhaul at 26th Avenue and Deer Valley Rd, about 4 times for truck rentals and storage, and because of its people and their most caring, helpful, positive, friendly and even fun attitudes (especially Suzi), has been the most excellent and above and beyond experience than the three other locations I’ve used. Highly recommend. Thank you!

karen hornback  |  Overall Experience 
Rating:
5.0

Staff is super helpful, friendly and efficient! Clean units, love how secure it is too!

Lauren Cicora-Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SONETTI  |  Overall Experience 
Rating:
5.0

I rented a storage unit for 4 years there without any issues.

natasha nyxx  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Bertot  |  First Impressions 
Rating:
2.0

None

MICHAEL LITTLE  |  First Impressions 
Rating:
5.0

Very easy and fast !

Joshua Galler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STAFFON BOND  |  Overall Experience 
Rating:
4.0

Vary helpful staff

John Hicks  |  First Impressions 
Rating:
5.0

Thank you Roger!

Faith Peterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jabari Craig  |  Overall Experience 
Rating:
5.0

The girls at the front desk were so helpful and super nice! Very good customer service!

April Alejandro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID FREDERICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Hibbard  |  First Impressions 
Rating:
5.0

Fantastic service for a fantastic move. Go Suns!

Gerard Schultheis  |  Overall Experience 
Rating:
5.0

My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!

Kathy Arlaud  |  First Impressions 
Rating:
5.0

Uhaul is more expensive but you get what you pay for

James Hunt  |  First Impressions 
Rating:
4.0

Uhaul reps were awesome.

Christina Simon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Roddy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNETTE SHOCKLEY  |  First Impressions 
Rating:
5.0

The young lady who check me in was an Angel!🙏

Carlos Vidal  |  Overall Experience 
Rating:
5.0

Customer service was great..

thurston, curtis wilson  |  First Impressions 
Rating:
5.0

I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Thank you.

Kristy Harbison  |  Online Move In 
Rating:
5.0

This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. Thanks!

william roeder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather McDaniel-Burrell  |  Overall Experience 
Rating:
5.0

I received good service and would recommend it to anyone looking for a clean storage unit.

Malla sakeni  |  Overall Experience 
Rating:
4.0

We needed something @ the last minute and U-haul came thru for us. Thank you!

AMANDA HENDRIX  |  First Impressions 
Rating:
5.0

Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.

john lozano  |  First Impressions 
Rating:
5.0

Whoever booked my truck reservation over the phone was terrible he told me he reserved me a unit at the deer valley location and NEVER DID. I showed up there with a truck full of stuff all day from moving and had no unit I was in tears but Bonnie I believe her name was at the deer valley location was amazing and helped me out. Give her a raise.

AMY SCULLY  |  First Impressions 
Rating:
5.0

I am very pleased with the staff and the facility. Very top notch. I am glad I came here.

Charles Nielson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Mcgranahan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ryan feller  |  First Impressions 
Rating:
5.0

Storage was always clean and staff was always polite and very happy to help me.

Debra Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Thiebaud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard Schultheis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather McDaniel-Burrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

russell shrum  |  Overall Experience 
Rating:
4.0

24 hour access to the units would excellent

Luis Nunez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT ORTIZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristen Fouts  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

eric mendoza  |  Overall Experience 
Rating:
5.0

Susie & Carlos are both very friendly, helpful & GREATLY APPRECIATED!!!

russell shrum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Martin  |  Overall Experience 
Rating:
5.0

Susie was amazing to us! Thank you

christian elser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Graham  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rebecca lynette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley pacheco  |  Overall Experience 
Rating:
4.0

Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.

Michelle Kause  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOM SCHNEIDER   |  First Impressions 
Rating:
5.0

Yes. My experience was great! Appreciate your 1st floor bathroom first of all ... followed by your friendly and courteous staff... followed by your storage hours of operation. A great experience! I will use your Company again and again. Greg.

gregory rogers   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo Ann Sharpe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE MARIE ZINNER  |  Overall Experience 
Rating:
1.0

When I got there my reservation was under another person's last name and they did not have available what my reservation was . I have rented from UHaul for over 20 plus years I am very disappointed

NOAH KARCH-STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Collazo  |  First Impressions 
Rating:
5.0

Michelle was very professional and helpful

John Peyton  |  First Impressions 
Rating:
5.0

I have rented storage at this facility a few times over yhe last 15 years or so and it has always been a good experience.

Kathleen Hersey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Pearce  |  Overall Experience 
Rating:
4.0

Would give 5 but feel price could be a little lower per month,but over all pleased

Christian Youse  |  First Impressions 
Rating:
5.0

Would definitely recommend. Friendly, helpful.staff, clean and convenient location.

Lynda Graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Rolf  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Roddy  |  First Impressions 
Rating:
1.0

This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.

WILLIAM LAWRENCE  |  First Impressions 
Rating:
5.0

I wish I remember her name, but she is amazing. She got us checked in, walked us to our unit, showed us how to use the security features. She went above and beyond.

anna andersen  |  First Impressions 
Rating:
5.0

Susie and her staff were amazing to say the least I absolutely love Susie she’s is amazing and goes above and beyond to help people!

Brittany Vanosdol  |  Overall Experience 
Rating:
5.0

Chance was fantastic. He was helpful and patient with me as I figured things out. If he’s not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That’s so important. Anyway, great job and thank you!

Robynne Marcil  |  First Impressions 
Rating:
3.0

The unit had not be swept out. But as soon as I reported the issue, it was cleaned so I could move my stuff in.

Jo Ann Sharpe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gregory rogers   |  First Impressions 
Rating:
5.0

Been with you a very long time. Only reasoned we moved out is due to the fact that we moved our office and needed a storage unit closer to the new office.

NANCY MORNINGSTAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE MARIE ZINNER  |  First Impressions 
Rating:
5.0

Roger and the staff here are excellent. I was here for over 2 years and it was always consistently good and clean.

Randy Fruth  |  Overall Experience 
Rating:
5.0

I have rented at U-Haul Storage often. Great people and clean, well kept facilities.

esther michaels  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher Strong  |  Overall Experience 
Rating:
3.0

Took me 2 months to get them to set my email up just so I could pay my bill online. They never answer the phone. Change there security door without notifying customers. Owner is very nice but needs to be harder on his staff. Waited an hour once in the am with another customer for them to open up after opening hours.

andrea adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHEAL DOUGLAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIKOLA SAVESKI  |  First Impressions 
Rating:
5.0

Uhaul facility’s the best; a ten. I rented the unit for five years. The staff was excellent. Everyone I dealt with was friendly, knowledgeable and always willing to help. They are kind with excellent customer service skills. I highly recommend Uhaul. Thank you for your excellent service during five years. You are top notch, number one!! Sincerely, Martha E Podsiadlo

MARTHA PODSIADLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Thies  |  Overall Experience 
Rating:
5.0

Very convenient and necessary for all our downsizing. Would definitely use U-Haul again if needed.

Robert Morse  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Henry  |  First Impressions 
Rating:
5.0

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Debra Yates  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful. Really appreciated their help because moving can be stressful.

ANDREA BLOOM  |  Overall Experience 
Rating:
5.0

The staff was helpful, courteous and friendly.

Kathleen Hersey  |  First Impressions 
Rating:
5.0

Thank you for your top notch service. I'm grateful I was able to get the size of unit I needed at an affordable price. Great customer service too.

Karen Paschke  |  Overall Experience 
Rating:
5.0

The I-17 and Deer Valley facility is always extremely clean and well managed.

curtis crenshaw  |  Overall Experience 
Rating:
5.0

Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️

Roy Gartley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yasmene malouf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Green  |  Overall Experience 
Rating:
5.0

Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.

Lucinda Hatcher  |  Online Move In 
Rating:
5.0

Nice & clean facility, EVERYONE working there were always helpful & nice.

Michael Fargo  |  Overall Experience 
Rating:
3.0

The timers are the lighting are way to aggressive on shutting off. It's not fun working on unloading items from your cart into your unit, and have the lights go off. Then have to walk down a pitch black hallway to make the lights go back on. Rinse & repeat. Also, checkout process. Followed website directions, took pictures of unit and waited 48 hours. Still pending... Tried calling -- phone number goes to national number, and they would send a message to call back. Never did. Drove back to unit at end of day, waited in line and asked if there was a problem with moving out? They said uhh ohh, let me go look at unit. They did, and finally "moved-out" without issue. Why it took physically driving down there to make it happen, when it could have been done all online is beyond me? If moving out requires you to be there, make it step 1 on the web. Other than that, facilities were clean, albeit, no garbage cans... Why no garbage cans?

Doug Bazarnic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Green  |  First Impressions 
Rating:
5.0

I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.

Mary Tamasiunas  |  First Impressions 
Rating:
5.0

Excellent service.

Kimberly Marvel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Labelle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melodye James  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason yates  |  Overall Experience 
Rating:
5.0

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told “ Because of company liability reasons we cannot touch customers items“. As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they’re loading and unloading by themselves.

KEVIN WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jabrina Meeks  |  Overall Experience 
Rating:
3.0

Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it’s understandable. But , koo do’s to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so much

Heather Schmidt  |  First Impressions 
Rating:
5.0

Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.

ANDREA BLOOM  |  First Impressions 
Rating:
5.0

It would be nice If a customer uses a wrong type of lock that maybe you should put a note on their unit instead of putting one of your locks on it preventing them from getting into their unit for an hour while waiting in line for six people ahead of them to get it opened.

Kimberly Force Fala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Knight  |  Overall Experience 
Rating:
5.0

Did have problems at the original facility due to reserved unit not available, the crew at 17 and deer valley stayed late to get me in, greatly appreciated. Thanks, Robert Gilmore 650 520-5282

Robert Gilmore  |  Overall Experience 
Rating:
2.0

Was quite disappointed in my several attempts to speak to manager and or staff regarding my account. Due to this, I had to pay for a full month of rent when I only used 4 days of my stuff being stored there.

Sarah Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Force Fala  |  First Impressions 
Rating:
5.0

Roger was very helpful and funny. Even though it was busy he took the time to make sure I had everything I needed.

kelsey mckinley  |  First Impressions 
Rating:
4.0

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Elizabeth Moates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel Granillo  |  First Impressions 
Rating:
5.0

The building and set up is the same but the staff truly made this a great experience

Haylee Freeman  |  Overall Experience 
Rating:
5.0

My husband prefers this storage because of your staff is so accommodating and friendly

Roy Coffman  |  Overall Experience 
Rating:
4.0

When I began rental I followed up on an internet rate that I did not receive at the site. I was also told there was no incentive pricing for truck rental if I am a renter in- town. This was disappointing and inconvenient, as that is what I needed. Now I have the same needs again. I moved out because I have found more competitive pricing nearby for both a unit and a truck through other companies

Natalie SIEK  |  Overall Experience 
Rating:
5.0

Susie fletcher is by far the best customer service representative I've ever come across super helpful and knows her job very well I would recommend this uhaul to anyone and everyone the peak professional attitude of susie gave me the confidence that this is the best place for my items highly recommend this location and uhaul in general 10/10

Haylee Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debby Covert  |  First Impressions 
Rating:
5.0

The service I was given by Susie in determining my storage needs was exceptional. Susie was knowledgeable, patient, kind, and considerate in helping me - as well as making it an easy transaction. Tiffany showed me my unit and explained the hours and security, all with a smile. I have used UHaul Storage in the past, and I cannot remember a more helpful staff or clean and well maintained facility than the Deer Valley, AZ UHaul location. Great team! Spotlessly clean! Convenient Location! Thank you Susie & Tiffany for making this so easy and ensuring a smooth transition. You rock!!

esther michaels  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin Jezek  |  Overall Experience 
Rating:
5.0

Employees were friendly and efficient. Storage unit spotless.

Jane Ann Rohs  |  Overall Experience 
Rating:
4.0

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Lynne Dougherty  |  First Impressions 
Rating:
5.0

March 12, 2020 was my move in day and the lady (sorry I've forgotten her name) who wrote up my contract was pleasant, knowledgeable and very thorough.

Jane Ann Rohs  |  First Impressions 
Rating:
5.0

The lady that helped me was awesome!

Linda Newland  |  First Impressions 
Rating:
4.0

I absolutely love the donation thing, where people put what they no longer want And can also find things they need/like

Marissa Fabig  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Austin Spegel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE STANTON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Matthew Simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan wilkson  |  Overall Experience 
Rating:
5.0

Good place.

MIKE MOFFORD  |  Overall Experience 
Rating:
2.0

My entire experience was good, up until I checked my account balance. I was charged $4.58 and nobody seems to know what for. It really put a sour end to an otherwise good experience.

Robert Hockersmith  |  Overall Experience 
Rating:
5.0

Susie was awesome to work with! She was so nice and accommodating, when I was having a really hard time. This location is always great, from trucks to storage units!

Alexandra Swain  |  First Impressions 
Rating:
5.0

Great service!

Dawn Wren  |  Overall Experience 
Rating:
5.0

Love this place!

Dawn Wren  |  First Impressions 
Rating:
5.0

Great service. Thank you.

ZACHARY Austin  |  First Impressions 
Rating:
5.0

We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!

Ashley douglas  |  First Impressions 
Rating:
5.0

Had a little trouble with an employee during signing in. Talked like he was better than me and had a little attitude. But it's cool I've worked service before. Still would recommend uhaul to friends

Haylee Freeman  |  First Impressions 
Rating:
5.0

Very good service & clean the storage.

Madhu Krushnamraj  |  Overall Experience 
Rating:
5.0

Awesome staff and facility.

Saul Carrasco  |  Overall Experience 
Rating:
5.0

Very helpful

Amy Sitzman  |  First Impressions 
Rating:
5.0

Whole move went very smoothly.

Ruth Werhan  |  First Impressions 
Rating:
1.0

Rude staff, over priced!

Brandon Karlowicz  |  Overall Experience 
Rating:
5.0

The facility is well maintained and staff were always available.

douglas jacobs  |  Overall Experience 
Rating:
3.0

Customers at the counter and in the facility were helpful and friendly. Can't say that about the rules for those parking at the parking dock! People were left trucks/cars at dock all day!

Debbie Lehker  |  First Impressions 
Rating:
5.0

No feedback

maria james  |  First Impressions 
Rating:
5.0

Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!

Conrad Wirtjes  |  First Impressions 
Rating:
4.0

Albert was the initial customer service helped with the 2 rentals of U-hauls and with the storage unit. Very friendly and knowledgeable. The rest of staff very nice.

Thomas Czech  |  Overall Experience 
Rating:
4.0

I only had one problem with U-Haul storage. When I terminated my storage agreement, the staff did not process my terminated use of the facility in a timely manner. This led U-Haul to overcharging me.

John Greer  |  Overall Experience 
Rating:
5.0

Suzi provided an amazing customer experience and went above and beyond to make sure our family was taken care of.

angela nelson  |  First Impressions 
Rating:
2.0

I always needed the sliding glass door opened after 7. When I got my unit I was under the impression that they wood be open until 10, I was wrong. That led me to have to find another unit elsewhere

Nicholas McKinnon  |  Overall Experience 
Rating:
3.0

It was fine just overpriced

Robin Zygmont  |  Overall Experience 
Rating:
5.0

Albert and Raymond always willing to go the extra mile to help... Very helpful and if there is an issue to be resolved they will be there to help. Great staff.

Barbara Broich  |  Overall Experience 
Rating:
5.0

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

Barbara Broich  |  First Impressions 
Rating:
2.0

I have used your storage facility for 3.5 yrs,had my monthly payments on time,never late, my auto draft 16th every month.Aug 16th my last payment,I ended my service 8/17/19, no pro rated refund.

sandra klatt  |  Overall Experience 
Rating:
5.0

Seriously one of the nicest crews I’ve ever met. First storage unit was made a breeze with these guys with little notice on moving in or moving out of the unit. One of the nicer Uhauls in Phoenix!

JUSTINE MCMILLIAN  |  Overall Experience 
Rating:
5.0

Great staff

Michael Loyola  |  Overall Experience 
Rating:
5.0

No complaints here. Very happy with the experience.

Edward Holden  |  Overall Experience 
Rating:
5.0

N/A

chris Levy  |  Overall Experience 
Rating:
1.0

Ordered the unit and when I arrived unit was still locked 2 days after reserving it and being told it’d be ready the night of my order. Had to keep truck because of it. Never returned my calls.

Travis Roth  |  Overall Experience 
Rating:
5.0

Was a clean facility

Larry Babcock  |  Overall Experience 
Rating:
4.0

N/A

chris Levy  |  First Impressions 
Rating:
5.0

Great experience.Clean facility and responsive staff.Everything is setup for efficiency.Would highly recommend this uhaul location.

ADITHYA BEHARA  |  First Impressions 
Rating:
5.0

It is a convenient location. We have used this storage place on 2 separate occasions

Justin Hill  |  Overall Experience 
Rating:
5.0

Best customer service I was very pleased with my 14 month rental. Great location & rates.

Elizabeth Weier  |  Overall Experience 
Rating:
5.0

Very professional and helpful

steven Frank  |  Overall Experience 
Rating:
5.0

Nice place

JEANETTE WUOLLET  |  Overall Experience 
Rating:
5.0

Looking forward to using you in the future. Thank you.

DEBBIE PERKINS  |  Overall Experience 
Rating:
5.0

I had a really good experience at the I 17 & Deere Valley location. Roger Garcia is a very good employee there, He answered all my questions and helped me out with my trailer and storage needs Great

Jerad Deforest  |  First Impressions 
Rating:
5.0

Plenty of room to unload your truck onto the dock, elevator is large, use of the carts was a pleasant surprise and the U-haul crew keeps the place clean. EASY check in & out with a simple card swipe

Michael Fargo  |  First Impressions 
Rating:
4.0

I like your facility and the employees are great! I left because your rates are too high compared to the market.

Allison Clay  |  Overall Experience 
Rating:
5.0

Uhaul is awesome staff is always friendly and very helpful

tammy davis  |  Overall Experience 
Rating:
4.0

👍🏼

Kaitlyn Sullivan  |  Overall Experience 
Rating:
5.0

The employees at this location , always give superior customer service

angela totress levy  |  First Impressions 
Rating:
5.0

The staff is so nice and extremely helpful. Not any easy or enjoyable process for most (moving things) but they sure do make it the best they can!

JUSTINE MCMILLIAN  |  First Impressions 
Rating:
5.0

Overall very happy with service and facilities. Disagree with inability to prorate use of facility if need to move out early though.

Debbie Ford  |  Overall Experience 
Rating:
5.0

Fast and friendly service

Peter Oliver  |  First Impressions 
Rating:
5.0

Very professional staff.

GaylenG0 Hauze  |  Overall Experience 
Rating:
5.0

TOP SHELF

BILL LEHKER  |  Overall Experience 
Rating:
5.0

Easy in and out, plenty of loading and unloading space- never had to wait! Staff very helpful!

patricia butler  |  Overall Experience 
Rating:
3.0

Very Friendly,No Communication to Clients that are waiting in line. Not Clear that I needed a Round Lock, Told they put on my Unit for me,Had None when I arrived to check out. Disappointed.

lucky blackwell  |  Overall Experience 
Rating:
4.0

could use some prorating for time not used

cathy galloway  |  Overall Experience 
Rating:
5.0

Excellent location and services.

Renata Tracey  |  Overall Experience 
Rating:
4.0

staff was polite and very helpful. I would recommend a few more people working the busiest times though.

Arlene Lamp  |  Overall Experience 
Rating:
4.0

The staff at I17 and Deer Valley U-Haul are very helpful, friendly and professional. I recommend them.

MARIAN POOLEY  |  Overall Experience 
Rating:
5.0

Super RAD U-haul. I am extremely happy with the great service that provided.

MIGUEL VARGAS  |  Overall Experience 
Rating:
3.0

This storage center was just an average place. If you had not raised my rates multiple times I would have stayed, but since you did I shopped around and found a better deal closer to my home.

HD GOULD  |  Overall Experience 
Rating:
1.0

They change the rate less then 4 month of my renting the unit I currently have a unit in ohio and for a year to date NO rate change. This id not good at all will never renr a spaces out in AZ again

Deborah Daniels  |  Overall Experience 
Rating:
1.0

The worst customer service I have ever had- my reservation wasn’t honored, I was personally insulted and demeaned, then my complaints were ignored, and no attempt was ever made to resolve any issue.

Justin Sowell  |  Reservation 
Rating:
5.0

Kalin is wonderful at her job. Thank you for taking your time to answer all my questions. She is customer service perfect!!

rosie kornburger  |  Reservation 
Rating:
5.0

I had an excellent experience. All the employees were super helpful and nice, the general manager was a huge help they made everything so easy and less stressful! Thank you!!

Skylar Bauer  |  Reservation 
Rating:
4.0

Returning the equipment was easy and a very friendly staff.

Lee Robinson  |  Reservation 
Rating:
3.0

I have repeatedly asked someone to check my vacated unit (2 days ago) for a McDonalds soda cup that contained screws required to re-assemble a table. Messages left, NO response. unit 2373

Fred Marino  |  Overall Experience 
Rating:
3.0

I felt the staff did not get me a good deal on my uhaul

Charlene Hansen  |  Overall Experience 
Rating:
5.0

Very convenient. I have never had a bad experience there. I would and do recommend.

eric mendoza  |  Overall Experience 
Rating:
5.0

Staff (James) were extremely helpful with coordinating access for my movers in my absence. Additionally, having first floor units for easy access a plus. Thank you!

Michelle Colaiacovo  |  Overall Experience 
Rating:
5.0

Everything was great we never had an issue!!

Mary Rostowsky  |  Overall Experience 
Rating:
5.0

just wish the clients that have been with you for over 20 years you would work with them on the cost to keep their business..we were loyal but had to leave.

DUSTIN KARREN  |  Overall Experience 
Rating:
5.0

.

shelley johnson  |  Overall Experience 
Rating:
5.0

The ENTIRE Staff team was outstanding !!

DEBRA MCCRAY  |  Overall Experience 
Rating:
5.0

they are all very helpful.

Shirley Mohan  |  Overall Experience 
Rating:
4.0

Facility was clean and the staff was very helpful.

Mike McQuilliams  |  Overall Experience 
Rating:
5.0

The only thing I did not like about U Haul was the policy of renting by the month and not by the days actually needed Otherwise great job for sure

robert lindgren  |  Overall Experience 
Rating:
5.0

You were always helpful and respectful. Very good service. Moving to Flagstaff, I wish you well. CJ M

CJ MCDERMOTT  |  Overall Experience 
Rating:
5.0

Outstanding group of employees. Very helpful and friendly.

Guy OConnor  |  Overall Experience 
Rating:
5.0

Staff could not have been any friendlier. They made it a great experience.

GUY OCONNOR  |  Overall Experience 
Rating:
5.0

Very pleased with overall experience

KATHERINE MCCUTCHEON  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top