Customer Reviews for U-Haul Moving & Storage of Atwater Village

5,352 reviews

2671 Fletcher Dr   Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd, 10 Minute Parking Only)

(323) 664-3516

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(323) 664-3516

2671 Fletcher Dr
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd, 10 Minute Parking Only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARVIN MARASIGAN 
Rating:
5.0

Customer did not leave a comment.

JOSE ROCHADELAO 
Rating:
5.0

Nothing customer service was fantastic

CRISANTA DELEON 
Rating:
5.0

The staff was knowledgeable, friendly and professional. Great job.

Aron Woertink 
Rating:
4.0

The gas light was on when I got in the vehicle. So I was constantly playing this game of trying not to put too much gas in it. It made me really tense and was extremely unpleasant. But everybody was really nice otherwise. Vehicle was nice and the service was fast.

ROBERT BUSCEMI 
Rating:
1.0

I bought insurance and then they charged over 200$ for a scratch when the car was already dented on that side.

Darwin Minisee 
Rating:
5.0

I just hope the company can invest in a fence to all locations that don’t have one because we noticed that when we were going to get our van the gas tank was open and it did not have gas but they gave us another van with gas because the los Feliz location got hit and it not ok fare for the employees and the company to have to threw this . I hope that get done but I am in the future will be using U-Haul for sure..

Jose Montufar 
Rating:
4.0

Super happy with my interactions and with the rental itself

TIMOTHY LEON 
Rating:
5.0

Great service and friendly

Cory Barnes 
Rating:
5.0

Customer did not leave a comment.

Adrian Zarate 
Rating:
5.0

I need special attention and the two guys were extremely helpful and courteous and efficient.

ALEJANDRO FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Sarah Megyesy 
Rating:
5.0

Customer did not leave a comment.

Matthew Huisman 
Rating:
5.0

Special kudos to Carlos C. who assisted me - he was awesome, super helpful, friendly and efficient. Really appreciated it!

James Kelly 
Rating:
5.0

Excellent customer service

ERIBERTO MARTINEZMEDORIO 
Rating:
1.0

I booked a storage unit the day before, arrived at facility, filled in the paperwork, made payment etc etc and at the end of it all they actually didn't have a free unit. Terrible service.

Henna koskinen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Ramirez 
Rating:
1.0

To be more helpful, to take the time to show the vehicle, to check if everything is good, if is clean, if the vehicle have a light on, if the vehicle has gas, I get the truck with out gas and I returned the truck the same and they charged me 60 dls extra, I’m I really disappointed, I have pictures and video about this situation, I take fotos after and before

Martha Nunez 
Rating:
5.0

Customer did not leave a comment.

Twesh Swain  |  First Impressions 
Rating:
5.0

The visors were both broken (one hanging and one completely off) and the one on the driver side would move a lot during traveling time- other than that nothing else was a problem. THANK YOU!!

Crystal Gonzales 
Rating:
5.0

Customer did not leave a comment.

Karizma Medina 
Rating:
5.0

Great location with a great team. I have a nice experience every time I’m there.

Arlene Deradoorian 
Rating:
5.0

Xxx

Martha Ruiz 
Rating:
5.0

Customer did not leave a comment.

JORGE LOARCA 
Rating:
5.0

Far and away the best U-Haul of the many I use around southern california. I literally drive by two large U-Haul facilities to go to the one on Fletcher. The trucks are identical, but the service is superior in every way. This team absolutely shines.

Mark Palmer 
Rating:
5.0

Customer did not leave a comment.

Eric Koston 
Rating:
1.0

I had rented a 5x5x7 storage except the storage unit was on a second level above ground. All of the 5x5x7 were on the second level above ground. It was physically impossible to store a refrigerator and a stove on that level. The units that were on the ground floor were easy to access except they were only 5x5x5. I couldn't store my refrigerator in that space. It was extremely inconvenient, I had to spend money on gas to get to that location using the uhaul truck that i had rented. It was a waste of time and money. I expect my refund. I hated the experience. Very disappointed.

Terrilynn Thrush  |  Online Move In 
Rating:
5.0

Love U-Haul Thank you

Pete Ramirez 
Rating:
5.0

Customer did not leave a comment.

todd depauw 
Rating:
5.0

Customer did not leave a comment.

Matthew Poisson 
Rating:
4.0

Customer did not leave a comment.

bryan coghill 
Rating:
5.0

The employees are excellent

Amelia Rivera 
Rating:
5.0

Customer did not leave a comment.

MIGUEL GARCIA CHOW 
Rating:
5.0

Customer did not leave a comment.

alex carranza 
Rating:
4.0

Customer did not leave a comment.

sixto pena 
Rating:
5.0

employees here are great!

TODD CLIFFORD 
Rating:
5.0

Customer did not leave a comment.

Carrie Wilksen 
Rating:
5.0

The staff here are great!

Timothy Durant 
Rating:
5.0

Angel was extremely helpful and made the entire process of renting a van so fast and easy. This has always been my experience at this location, and unless I’m too far away, it’s the only location I like to go to. Thank you!

ARLENE DERADOORIAN 
Rating:
5.0

It was all good

Mynka Draper 
Rating:
5.0

The staff is friendly and helpful

Amelia Rivera 
Rating:
5.0

Unfortunate that an otherwise positive experience is not as great because of bait and switch corporate tactics. In large print it says rent a van for $19.99 - there is small print about additional charges. I go through the reservation process online and the total comes to something like $32 - which I figure are the extra charges. I go to pick up van for scheduled need and find out that it is going to cost $85 for the rental. This is not even gas - that is separate! This is mileage. A rip-off but by that late time I needed to van to do my scheduled pick-up. But I know going forward NOT TO USE U-HAUL but to shop around for reasonable pricing.

Joe Petricca 
Rating:
5.0

Customer did not leave a comment.

Mike Seo 
Rating:
5.0

Customer did not leave a comment.

Rene Cruz 
Rating:
5.0

Customer did not leave a comment.

James Yaiullo 
Rating:
5.0

Customer did not leave a comment.

Daniel Mbella 
Rating:
5.0

Customer did not leave a comment.

Alejandro Herrera 
Rating:
5.0

Very professional and very friendly

Norman Alaporre 
Rating:
5.0

Crew were very nice to deal with. Been here before and will come again

Richard Ortiz 
Rating:
5.0

Nothing! Was sooo great. Called up to reserve a truck we needed last minute and it was ready a half hour later! Everyone at the site was lovely and accommodating! Thx!

Colleen Millen 
Rating:
5.0

Great

Pedro Solis 
Rating:
5.0

LOVE U-HAUL THANK YOU

Pete Ramirez 
Rating:
5.0

Customer did not leave a comment.

Arman Galstyan 
Rating:
5.0

Great Customer Service. The man working at the fletcher (Atwater) location was very helpful and super nice. I was in and out in less than 10 minutes. My 3rd time renting a U-Haul from this location and I will definitely be back.

Lee del Rosario 
Rating:
5.0

Everyone who works at this location very nice and professional!

Mynka Draper 
Rating:
5.0

The staff is great!

Amelia Rivera 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Schlamb 
Rating:
5.0

I have used your particular location at least three times. However, the new online check in system to retrieve the truck is AWFUL. It is not user friendly. There were at least three people picking up trucks and we were ALL very disoriented. Not knowing what to do or where to go. The system kept on rejecting my picture because I was wearing a hat. Difficult to use I spent an hour picking up and 45 minutes dropping off.

Margarita Wood 
Rating:
3.0

Interior of the vehicle reeked of marijuana. Seriously unpleasant. The representatiive at the location however was excellent and he should be commended for his efficient and friendly service.

James Kelly 
Rating:
5.0

Customer did not leave a comment.

Lynda SCOTT 
Rating:
5.0

Customer did not leave a comment.

Alexander Beretz 
Rating:
5.0

Customer did not leave a comment.

Estefhany Hernandezhenriquez 
Rating:
4.0

Customer did not leave a comment.

michael alvarez 
Rating:
5.0

Very courteous employee.

Rose Mitchell 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Garcia 
Rating:
5.0

Customer did not leave a comment.

Ricky Phung 
Rating:
1.0

The computer system was down for over 30 minutes, which caused me to be late on the project I was working on. I was offered a discount and none was given at the time of return

Brian Escobar 
Rating:
3.0

SHOULD BE ABLE TO DROP OFF WHERE WE LIVE NOT DRIVE TWO HOURS MORE

Michael Diaz 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ABED 
Rating:
5.0

smooth pick up, easy after hours drop off, 10/10 recommend this location!

JARED SMITH 
Rating:
5.0

Both employees were very nice and helpful but I noticed they were probably overworked answering phones helping other customers, but they were very polite.

Joe Evola 
Rating:
3.0

The gas was on empty when aI left the lot. The equipment I requested was not in the van. I didn’t receive a receipt so I have no idea what I was charged. 19.95 is the biggest lie I’ve ever seen, how do you get away with that?

Vincent Tomczyk 
Rating:
5.0

Customer did not leave a comment.

Brad Moeller 
Rating:
5.0

First truck we were supposed to take out had a dead battery & wouldn’t turn on. Sales associate inside was helpful and got us a new truck quickly

Jacob Fraijo 
Rating:
5.0

Customer did not leave a comment.

Mykhailo Vdovchenko 
Rating:
5.0

Customer did not leave a comment.

LU ZHANG 
Rating:
5.0

Customer did not leave a comment.

Xyborg Laita 
Rating:
5.0

Customer did not leave a comment.

Timothy Durant 
Rating:
5.0

Customer did not leave a comment.

Daniel Perlin 
Rating:
3.0

the first place I booked for pick up was unavailable and I had to do a last minute reschedule

Jennifer Rodriguez 
Rating:
5.0

Young guy with mustache was friendly and helpful. Tall guy with man bun supervising him was awesome as well.

Marygrace HernandezLopez  |  First Impressions 
Rating:
5.0

The personnel did great.

Jesus Maldonado 
Rating:
5.0

Customer did not leave a comment.

Marygrace HernandezLopez 
Rating:
1.0

All the guys there were rude and disrespectful including the manager. They told me I couldn’t use the restroom. The manager was so disrespectful and Said horrible things about mom

Miguel Fuentes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Najera 
Rating:
1.0

The location itself is great close to my home, easy to get to. The customer service representatives on site were knowledgeable, friendly, and professional. I showed up to pick up my truck rental, walked over with a U-Haul representative, and we saw the gas cap was off. Immediately the U-Haul representative knew what happened and told me I’d need to go get fuel first since this truck will most likely be empty. And he was right. Apparently at this location people siphon the fuel from the trucks throughout the night. That’s ridiculous that U-Haul cannot protect their fleet of vehicles from vandals and the customers first experience is stressing about making it to the gas station, on an empty tank immediately after pickup. Tsk, tsk U-Haul.

Rachel Tabbada 
Rating:
5.0

Everything was excellent.

leonel molina 
Rating:
5.0

Love this location!! Boys here always taking care of business!! Very reliable service

Christian Serranomoreno 
Rating:
5.0

Customer did not leave a comment.

Evan Gibson 
Rating:
5.0

Customer did not leave a comment.

Jorge Espinoza 
Rating:
5.0

Customer did not leave a comment.

Marshall Jones 
Rating:
2.0

Customer did not leave a comment.

Arman Galstyan 
Rating:
5.0

Gentleman asked me about my trip and welcomed me to LA. Very nice

adrian zagar 
Rating:
5.0

Fantastic service from the team!

Aron Woertink 
Rating:
5.0

Customer did not leave a comment.

gerson juarez 
Rating:
5.0

Nothing the employees are excellent

Amelia Rivera 
Rating:
5.0

Associate that help me great customer service

Maria Casas 
Rating:
5.0

Very nice people at the counter

Laura Shamszadeh 
Rating:
5.0

Customer did not leave a comment.

SONIA BARRIOS 
Rating:
5.0

Customer did not leave a comment.

CAITLIN WHITE 
Rating:
4.0

Customer did not leave a comment.

Patrick McGee 
Rating:
5.0

Customer did not leave a comment.

Joshua Antalan 
Rating:
5.0

Customer did not leave a comment.

Magnolo Bugarin 
Rating:
5.0

Customer did not leave a comment.

Stephen Melendrez 
Rating:
5.0

Nothing I’ve been getting U-Haul from angel and he’s team for a good while and everything is exceptional as always, thank you

Michael Kniazian 
Rating:
5.0

Customer did not leave a comment.

Leonard Banegas  |  Overall Experience 
Rating:
5.0

Thanks for all the help moving in boys.

Martin Singh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Eleniak  |  Overall Experience 
Rating:
5.0

The staff there is amazing. Regular referrals to this location because of the crew there! 👍🏼

Nelson Aengus Rocha  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jessica jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Ramirez  |  Overall Experience 
Rating:
1.0

I booked my storage unit online, and was planning to move in later that night. I had road tripped to LA from New York, and was relying on being able to drop all my belongings off somewhere after a week and a half on the road. An hour or so after I received my booking confirmation, I got a call from Angel at your facility saying that he “doesn’t know” why I was able to book the unit online, as he had “promised it to someone.” I asked him to provide a different unit for me and he could only offer units that were about $100-$150 more. I understand that sometimes online systems can glitch, but when I am a few hours away from dropping off my things and my reservation is cancelled due to an error on Uhaul’s part, I would at least expect another unit to be offered to me. I then asked to be sent a cancellation confirmation for my records as I had already put my credit card info in, and I was told that Uhaul “doesn’t do those.” I was extremely inconvenienced by your facility and the way it was handled was absolutely not up to customer service standards.

madeline lukomski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andrew luft  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN COLEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyson Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Robbins  |  First Impressions 
Rating:
5.0

Good uhaul storage

SEUNGWOO CHOI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis B gonzalez  |  Overall Experience 
Rating:
4.0

I gave 4 stars because of the weird layout of the indoor storage units. It was definitely a puzzle game to manage the the stairs and available moving carts, that were very helpful might i add, but I would still recommend highly and even use again if I need to. The staff there was super nice and helpful, I was always there on a Sunday so they actually got to know me quickly even though it was months between me going into my storage. I thought that was very nice ^_^

Salena Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fresly villagran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Morales  |  First Impressions 
Rating:
5.0

Angel is amazing! The staff are friendly & helpful. Great customer service!

Jonathan Pessin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta Valle  |  First Impressions 
Rating:
5.0

I wish it was 24/7 access

James Cline  |  Overall Experience 
Rating:
1.0

Upon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member’s mistake.

Nicholas Scalzo  |  Overall Experience 
Rating:
4.0

The room did not have my free lock inside and I had to go out and buy one cause the place was closed.

Salena Chavez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALICIA MOOPOWBRAMMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Stirton  |  Overall Experience 
Rating:
5.0

Service was great. Everyone here is so efficient and friendly.

NATALIEI RASLINA  |  Overall Experience 
Rating:
4.0

I need 24 hour access please.

David Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matt Ferguson  |  Overall Experience 
Rating:
3.0

The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.

CHRISTINE GAXIOLA  |  Overall Experience 
Rating:
5.0

Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st

robert musselwhite  |  Overall Experience 
Rating:
5.0

Very friendly and professional

Nounik Grigoryan  |  Online Move In 
Rating:
5.0

These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.

dalton GUADERRAMA  |  First Impressions 
Rating:
5.0

Great team at this location. Excellent customer service and always on top of things. 5 stars all day.

HADAR KLEIMAN  |  Overall Experience 
Rating:
2.0

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that’s why traps are in each unit...

Pietro Soluri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Valdez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rosa larin  |  Overall Experience 
Rating:
5.0

The friendly staff and clean facility make this facility awesome!

Debbie Story  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Kochey  |  Overall Experience 
Rating:
5.0

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

TRISH STEWART  |  Overall Experience 
Rating:
5.0

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.

ANA MONUGIAN  |  Overall Experience 
Rating:
5.0

N/a

JOSE ROMEO FIGUEROA  |  Overall Experience 
Rating:
5.0

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

thomas girego  |  Overall Experience 
Rating:
3.0

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

Anna Conroy  |  First Impressions 
Rating:
5.0

Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

cyndi DEWEY  |  Overall Experience 
Rating:
4.0

None

Raymond gutierrez  |  Overall Experience 
Rating:
4.0

Thank you

delores aske  |  Overall Experience 
Rating:
5.0

They made moving simple and easy.

Alyssa Michek  |  Overall Experience 
Rating:
5.0

I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Driss Chalghoumi  |  Overall Experience 
Rating:
5.0

Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Ben Heroux  |  Overall Experience 
Rating:
5.0

I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

Clark Runciman  |  Overall Experience 
Rating:
5.0

Had a great experience here. Staff was always helpful

melissa sandoval  |  Overall Experience 
Rating:
5.0

Such a friendly and helpful crew!

Derek Berger  |  Overall Experience 
Rating:
5.0

na

Rachel Sobrevilla  |  Overall Experience 
Rating:
1.0

Terrible

Tim Smith  |  Overall Experience 
Rating:
4.0

Staff was always very friendly and helpful.

donna holmstul  |  Overall Experience 
No reviews have been submitted for this location.

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