Customer Reviews for U-Haul Moving & Storage at Candlestick

14,468 reviews

1575 Bay Shore Bl   San Francisco, CA 94124
(Near Candle Stick Park Ext, on the corner of Bayshore and Paul)

(415) 467-3830

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(415) 467-3830

1575 Bay Shore Bl
San Francisco, CA 94124
(Near Candle Stick Park Ext, on the corner of Bayshore and Paul)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phil L. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
5.0

It has easy access quiet and peaceful Rest Rooms for patrons and parking available.

Phillip S.  |  First Impressions 
Rating:
5.0

Courteous and responsible employees Fast service and professional I will return.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Hari P. 
Rating:
4.0

It was a little weird having to bring my passport and the “call a friend” requirement but the price was fair and the employees were very helpful.

Henry S. 
Rating:
3.0

Customer did not leave a comment.

Bivette B. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
1.0

1. Reserved the U-Haul and then location change by U-Haul a few hours before. 2. Pick experience three hour nightmare where they couldn't find the truck and then had to recut keys. Once they did get a truck, it was filthy and they had to clean it out. 3. We drive off the lot and discovered truck was on empty and windshield wiper was damaged. There was also a crack in the windshield. 4. Tried filling up gas but pump was damaged which resulted in another two hour delay. This completely changed my moving plans and was a very frustrating process. My cell is (415) 847-7989 if you have any questions but I would like to be refunded.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

The people were courteous and helpful, and everything went off like clockwork. I was very impressed with the integrity of the staff and would recommend this U-Haul branch to anyone. Even doing it electronically worked well. I am so thankful that everything went well without a hitch, as I was under some time constraints on my end. I was very impressed and will be using this U-Haul location again.

Otis B. 
Rating:
1.0

The app I used to order a 15ft truck got canceled when I was at the location to pick it up truck.Then had to call customer service for 35 minutes to find me another one. Then they did not have another 15ft truck all they had was a 10 ft that I had to take two trips back and forth and cost me more money because I did get the truck I wanted in the first place that I ordered. I was not very happy with my experience with U-Haul

Dan H. 
Rating:
4.0

Customer did not leave a comment.

maria c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Customer did not leave a comment.

RALF H. 
Rating:
5.0

Customer did not leave a comment.

yongqiang Y. 
Rating:
5.0

Customer service was very good.

Patrick H. 
Rating:
4.0

Truck broke down within 5 miles of driving but yall went above and beyond and towed the truck to the moving location. Bummer it broke down but im so so grateful for the help

Flynt G. 
Rating:
4.0

While I have my items there, Water inside my items twice and my boxes were broken. When I move out on the 8 of March the manager assistant was a very nice helping me and I showed to her how the store he I was using was very rusty because the leek they have had from the rain. Thanks Pastora

Pastora L.  |  Overall Experience 
Rating:
5.0

Disame thing be attentive to the customer and I love that

LOURDES Y. 
Rating:
4.0

Excellent flow and well oiled machine with respect to process and time effectiveness. Staff knows what they are doing and handle things quickly and appropriately. Unfortunately, evidence of pre-knowledge water ingress issues in the cargo area of a long in the tooth truck existed and that truck was put into service despite the weather that day. This water leakage had no resistance and it flowed freely into the cargo area destroying several belongings. I have filed a claim through appropriate channels and we will see if UHaul does the right thing or if UHaul is the evil empire.

ANDREW Y. 
Rating:
4.0

Felt like being booked into prison...call your next of kin, then you have a mug shot taken, then you get some sort of phone based check out (which failed), I've rented a yacht with less process. Plus, you have me on file from last time. What a colossal waste of my time (and invasion into my privacy).

Chris M. 
Rating:
4.0

I often had issues with finding a parking spot in the parking lot ! Also, I often had a hard time finding a cart.

Cindy L.  |  Overall Experience 
Rating:
4.0

Need to double check all equipment before sending them out truck didn't sound too good and wheels needed some alignment.

Rogelio C. 
Rating:
3.0

I was really disappointed that my one-way U-Haul truck was not guaranteed. I booked two weeks in advance and the day before my move, a U-Haul representative told me that there was no one-way truck available. I thought this was guaranteed per the online booking process. There is probably a lot of hidden language that was not easily understandable. I am not happy at all. It was an inconvenience to have to drive back to return the truck.

Thuong T. 
Rating:
4.0

Customer did not leave a comment.

Kyra S. 
Rating:
3.0

Vehicle was clean and had almost 9000 miles, but dashboard warnings for low tire pressure and the need for an oil change kept scrolling by. This is not the first time I've seen warnings - years ago the check engine light was on for a vehicle with under 1000 miles. These vans are driven hard with many drivers and lots of short trips so maintenance must be a challenge.

robin M. 
Rating:
5.0

Good service.

Cherdsak M. 
Rating:
5.0

Easy pickup and drop off of trailer. Those furniture blankets are fantastic.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
1.0

When I arrived I was charged double what my reservation was quoted. The employee made no attempt at helping. Then when another employee took me to the trailer, we inspected it and the lights were unsafely dim and there were parts of the trailer hanging off, partially taped on with old, decaying tape. I had to help the employee rivet the part back on (at my suggestion) by getting under the trailer and holding it for him. I planned on driving the trailer to my destination the next day, but when I opened the trailer to load it it has leaked water (not from the doors) pooling inside. Seeing this unit was defective and unsafe to drive I decided to return it without making my trip. When I arrived at a local Uhaul store, the employee told me I had to go back to the other store to rerun it, and I would have to call customer service. I called the uhaul 800 number where the employee told me to call scheduling department at my original destination. Calling there, the employee told me I had to call the number for the local Uhaul. I called there and the employee I spoke with was very unhelpful telling me they didn't want to allow me to return the trailer and told me no one would help me. Finally, hearing the conversation I was having over the phone the employee at the store I was standing in decided to help and allowed me to return the trailer. I would definitely advise anyone to reconsider doing any business with uhaul in the future, it's not worth it. Poor equipment, horrible service with nonsensical situations. In particular the employee at the original pickup location, Center Storage Manager Wendy Ramos was extremely unhelpful and treated me disrespectfully from the moment I walked up to the counter.

Orestis H. 
Rating:
2.0

Very confusing location to navigate. Freddie helped set up the trailer and was very friendly and helpful. Front desk person who helped us was minimally communicative. Also the day laborers who were hanging around the entrance made us feel unsafe.

Joyce M. 
Rating:
3.0

Customer did not leave a comment.

Latai T. 
Rating:
4.0

Have attendants on standby when equipment is return, so there is no long wait in the rain… Thanks in Advance

Trevor D. 
Rating:
4.0

Customer did not leave a comment.

charles hiroshi P. 
Rating:
5.0

Staff very helpful and understanding

Isamu T. 
Rating:
5.0

Customer did not leave a comment.

Chong H. 
Rating:
2.0

The front desk lady was rude, she was impatient and did not provide enough information, just gave me the hand out and find out how to return the truck after business hour. I ended have problem using the browser going through the return process, and was charged $20 fee for returning after hour. My first time using Uhaul was upset

Jianfeng L. 
Rating:
5.0

Nothing everything good

Ronald E. 
Rating:
5.0

Quick service

billy G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO J. 
Rating:
5.0

Customer did not leave a comment.

Sheila G. 
Rating:
3.0

When I returned my truck and trailer, the truck was processed but the trailer was not. I had to call to make sure the trailer was properly processed on time so that I didn't incur a fee for someone else's poor work ethic.

Pete K. 
Rating:
4.0

Customer did not leave a comment.

Sam E. 
Rating:
4.0

The counter wait was a bit long. Other than that my experience was amazing!

JOEL R. 
Rating:
5.0

They made me wait like an hour to give him my trailer

Armando C. 
Rating:
5.0

Customer did not leave a comment.

Pete K. 
Rating:
3.0

Truck was clearly not cleaned. Food crumbs inside and bed not swept out. Paint stains on seat were not noted on the online check out/ inspection form. I scrubbed the floor mats and took out the plastic fork and wrappers before returning the truck

David B. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer service great!! Quick, efficient, friendly.

Erica Z. 
Rating:
5.0

Staff were really helpful in the process of renting a trailer to me. They were patient, respectful, and showed care.

Andrea V. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

Friddel helped us a lot. Very friendly and quick in attending to our needs esp unstrapping our car from the car hauler.

RUNIL B. 
Rating:
5.0

Excellent help!

brian B. 
Rating:
5.0

Nothing I can think of

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Larryett A.  |  Overall Experience 
Rating:
5.0

Nothing at all. The ladies behind the counter knew what they were doing and made it a simple pleasure to rent the truck. Thank you for hiring smart people to make this this experience so easy to get through.

CARLOS M. 
Rating:
5.0

Easy Peasy!

Scott G. 
Rating:
5.0

The staff was exceptionally helpful. Thank you!

Erica Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ray R. 
Rating:
5.0

Customer did not leave a comment.

Blas H. 
Rating:
5.0

Keep up the good works.

Mosy D. 
Rating:
4.0

I like that one chick she kinda hot helped me greatly. I forgot her name. But she is the manager I believe

ALBERTO R.  |  Overall Experience 
Rating:
5.0

Just asking why i have 2 charges in my accnt ?

SELENE D. 
Rating:
1.0

I hate that they ask me for someone to call to add to my contract. I always turn in my van/truck on time and having me call and bother someone because u-hail has had issues with others in the past it's a waste of my time.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Martha R. 
Rating:
3.0

The problem was this is not the location I made the reservation for and they did not have the size truck I reserved

Scott W. 
Rating:
5.0

Nothing - it was great!

Rita L. 
Rating:
4.0

Customer did not leave a comment.

Joan C. 
Rating:
3.0

Ok

MICHAEL T. 
Rating:
5.0

None, well run operation.

GARRICK W. 
Rating:
5.0

Customer did not leave a comment.

Alejandro M. 
Rating:
5.0

Always pleasantly surprised by how good the experience is. Well run, good people.

colin M. 
Rating:
5.0

Everyone at this location were so helpful. Especially knowing that I could turn in the truck after hours so I would not have to rush.

VIRGIL P. 
Rating:
5.0

Customer did not leave a comment.

marcel N. 
Rating:
5.0

Front desk staff and management were bomb.com very respectful helpful and always smiled

THOMAS C.  |  Overall Experience 
Rating:
5.0

One of the cleanest U-Haul facilities I've rented from. People are friendly and work efficiently

John M. 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRAYAN H. 
Rating:
3.0

The people that receive equipment are wonderful. Freddie

paula L. 
Rating:
3.0

Customer did not leave a comment.

LAUREN M.  |  Overall Experience 
Rating:
4.0

As a fairly frequent customer, I'm overall very satisfied with the staffs service and cost structure. I do have one comment that I would like to make however. A few times in the past,and again this time when I checked in to get my vehicle. I was told that the gas tank was on empty. and I would have to go get gas to get started. I mentioned my previous experiences and said that I would appreciate having a vehicle that had some gas in it. My customer service rep asked another representative for an alternate vehicle. The other representative was very hesitant to accommodate that, saying that there was enough gas to get to a gas station.My rep restated the request and the other rep provided a satisfactory replacement. I mention this because I feel that there should be a fair amount of gas to get started, so the first thing I do is my work, not get gas. Also, My Rep was exemplary in her costumer service. Thank you.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Jian H. 
Rating:
1.0

terrible customer service

GABRIEL E. 
Rating:
4.0

They don't check the trucks and sometimes the trucks has check engine light on… if you want your recive printed you want to stay like 30 min or more just for your recive printed

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Wilson W. 
Rating:
5.0

This is a well run and well equipped uhaul location. Friendly staff and ample supplies. 👍

James W. 
Rating:
5.0

Customer did not leave a comment.

Karl T. 
Rating:
5.0

Customer did not leave a comment.

Melvin O. 
Rating:
3.0

Recibieron tres estrellas porque no tenían gente hablando español Received three stars at this they did not have people that spoke Spanish

Jaime A. 
Rating:
5.0

Customer did not leave a comment.

Jeny G. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Clarity with regard to final payment. I was unable to make cash payment after initial deposit was made via debit card.

Melissa B. 
Rating:
4.0

Increase parking area.

Enrique L. 
Rating:
5.0

Customer did not leave a comment.

EVAN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
5.0

good

XIUYUN W. 
Rating:
5.0

Inform them of the issues that U-Haul is facing in terms of Securing Vehicles because of theft of the vehicles and belongings. Criminals target U-Haul vehicles as they know they carry valuables and can be easily broken into.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

Kayla H. 
Rating:
2.0

Pick up at San Francisco location: No problem One Way - Drop off at U-haul of West Sacramento: BIG PROBLEM Educate the Employees. They were trying to overcharge me almost $100. He was convinced I was wrong and he was right. He kept on coming up with creative explanations why I was charged almost $100.00 Teach him how how to read a contract and understand a contract. It wasn't complicated. This happened at: U-Haul of West Sacramento 1750 West Capitol Ave West Sacramento, CA

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

As always the customer service at the Bayshore Avenue location in San Francisco exceeded my expectations. In particular, my customer service representative Carol, was very friendly, personable, thorough, and courteous. She was so thoughtful she went as far as to select a vehicle with a full tank and easily accessible in the front row. I have been and always will remain a loyal customer here!

ALEXANDER P. 
Rating:
4.0

Customer did not leave a comment.

WILFRED M. 
Rating:
2.0

I feel like Wendy needs more training and needs to have better customer service.

Ginky P. 
Rating:
4.0

Customer did not leave a comment.

Emmanuel R.  |  Overall Experience 
Rating:
5.0

Best and best

Adriano M. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
1.0

I had to return my truck after hours. As a woman alone it was incredibly unpleasant. There doesn't seem to be any security and there was a homeless camp right next to drop off. They were throwing things at my truck and intoxicated. I felt very unsafe. My first Uber driver just left me there and the second saw me in my truck, got out of his car and walked me to the car. The staff were pleasant and the truck was good but I haven't felt that unsafe in a very long time.

Tara J. 
Rating:
3.0

Customer did not leave a comment.

RODNEY M.  |  Overall Experience 
Rating:
1.0

Im not happy all my things were went through some of my things were stolen

rodney j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

unique denise m.  |  Overall Experience 
Rating:
5.0

Great Service. Very well maintained

Catherine P.  |  Overall Experience 
Rating:
5.0

none at this time.

mathew r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wynter W.  |  Overall Experience 
Rating:
1.0

It's a long story but my equipment got stolen from your storage and just a big mess went down and I'm losing my storage in fact okay you can call me please I can talk to you more so about it 415-802-4583 Richard and I used to be a U-Haul dealer three different locations please give me a call

Richard F.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Armen N.  |  Overall Experience 
Rating:
5.0

Great service. Professional people that work there. Great overall experience

ANTHONY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL W.  |  First Impressions 
Rating:
5.0

Everyone that worked at the facility has been so helpful and fantastic. Wendy went out of her way to assist me. I was very appreciative of them.

Nina L.  |  First Impressions 
Rating:
5.0

Thanks for helping me out I really appreciate it

Jevon W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Vasileki k.  |  Overall Experience 
Rating:
5.0

Great staff

Earl H.  |  First Impressions 
Rating:
3.0

The people are great but the storage units are hard to access and there is not enough parking

ERIKA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JANET or PETER E.  |  First Impressions 
Rating:
5.0

I’m grateful for the clear instructions and expectations. An excellent experience for me. Thank you.

Jodi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH W.  |  Overall Experience 
Rating:
1.0

Junk was left on top of the units on the 5th floor. I asked employees there several times to get rid of the old mattress and blankets that were left directly on top of my unit for fears of bed bugs. Nothing was done.

Dennis O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Oscar O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amina G.  |  Overall Experience 
Rating:
5.0

I appreciate the U-Haul staff working with me and providing a settlement which was reasonable for the situation that had occurred. Staff was friendly and understanding. The settlement was satisfactory for me and U-Haul as well.

MUKULLA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas O.  |  Overall Experience 
Rating:
5.0

I had to change storage unit from an upstairs unit to a ground level one and they happily assisted me in spite of the inconvenience.

Irena C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ernesto A.  |  First Impressions 
Rating:
3.0

There was no lower storage unit available for me, and the hours are not very convenient which it closed at like 5pm at weekend, and only one elevator available. I was expecting lower storage unit, 24 hour access, but this location doesn't fit my need. however, staffs were friendly and helpful.

Pohung W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gladys p.  |  First Impressions 
Rating:
2.0

The storage was fine and the people was nice at my storage facility however the phone agents are rude and I didn’t appreciate the service she was given. I had a storage with you all for 2 years and could not believe that treatment.

Tiffani K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEIGH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDDY C.  |  Overall Experience 
Rating:
5.0

Debbie went above and beyond to ensure I was a satisfied customer. She deserves a raise!!

Kimberly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiana H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOMER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLICIA B.  |  Overall Experience 
Rating:
1.0

I have had a U-Haul storage room for several decades. Yesterday I got a call to say that my goods were about to be suctioned. Then problem was that they didn't have my new credit card number. But the problem was also that they were sending notices to 752 Lakeview instead of my address, which is, and was the whole time, 572 Lakeview. The worker who called me in the nick of time had my driver's license number, but had to ask me for my email address, though it has not changed for several decades. Also, U-Haul records showed my backup contact person at an address on Holloway. I have never even known anyone who lived on Holloway! I paid the bill via credit card, corrected the information U-Haul had wrong, and re-instituted auto-pay with my credit card, but I am upset and mystified as to where the wrong contact information could have come from and very upset that I nearly lost my stored goods.

PAMELA P.  |  First Impressions 
Rating:
5.0

Need 24 hour access

WARREN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ramon r.  |  Overall Experience 
Rating:
3.0

the staffs are helpful and nice. I will give them 5 stars. however, the storage unit was at upper level, and there was no lower level available, which didn't work for me, since I had many large and heavy items, it wasn't safe for moving them into upper level storage unit. also, there was only one elevator available, which wasn't so convenient. also, while I reserve the upper level unit on App, I didn't know what I got after I saw it. it wasn't clear on App for first time user. I never saw this type of storage unit before in other uhaul storage, so it wasn't expected.

Pohung W.  |  Online Move In 
Rating:
4.0

Staff was very nice, and helpful. There was a bit of a line when I got there, but they managed it in a professional manner.

juan c.  |  First Impressions 
Rating:
5.0

Great

Sikhumbuzo M.  |  First Impressions 
Rating:
5.0

The service here was great everyone was ready and willing to help. The only thing I would complain about that had nothing to do with the employee is that I never received my free one month storage even tho I was there for two months.

Thomas T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

april c.  |  First Impressions 
Rating:
5.0

Nothing but love 4 u

Charlotte M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff H.  |  Overall Experience 
Rating:
2.0

The reason why I rated a 2 is because there was a person who was giving me a hard time. And she didnt only do it to me she fid it my family too. So that's why me and my family decided to move out because of her. Her name is Debora. Known as Debbie. When she saw me or my sister, she will talk really bad to her colleagues about us in front of us. And that is just disrespectful and she also will be rude. Another thing I also rated it 2, Was because the people who you have in front Will take about 10 minutes to get the next customer. When they don't have no customer serving. Ad if Debbie is there and she sees me they will take up to 20mins to attend to my needs. It's sad to see a supervisor who is just gossiping about others just because she doesn't like certain people. And my last reason for rating it a 2 is because Debbie and another staff member allowed someone else to go into my storage and my sons passport got stolen. (That is known as a federal law document) and she lied to the cooperation that she will never do something like that. When I went a few days my storage wasn't how I left it. So I don't understand why is this individual still working there. I want to thank those above Debbie position for their help. And I wish the best for Debbie and those under her. That a customer service should be given with respect not with rudeness of any kind. Best a milan

AZUCENA M.  |  Overall Experience 
Rating:
5.0

Very good service Thank you

kimberly b.  |  Overall Experience 
Rating:
5.0

Nice staff

rodney d.  |  First Impressions 
Rating:
5.0

Thank you. Everyone was kind and supportive.

HUNG L.  |  Overall Experience 
Rating:
1.0

I never used the storage because the person who set up my account couldn't generate a code to allow me access to enter. That storage unit stayed empty for almost 6 months, I sent them an email to cancel the storage and I never got a reply back. Worst service ever!

ROMEO V.  |  Overall Experience 
Rating:
4.0

None

KENY L.  |  First Impressions 
Rating:
5.0

Keep doing a good job.

Robert P.  |  First Impressions 
Rating:
5.0

Excellent advice and services from U-Haul 👍

HSUCHIH K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONLEY M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ERIK C.  |  First Impressions 
Rating:
2.0

The policy of not renting trucks to people who are clearing out their unit is unnecessary, stupid and punitive. How am I supposed to move the contents of the unit if I can’t rent a truck. BAD POLICY. I had to go to the UHAUL in San Francisco to rent a truck. Your services for rental are overpriced and your billing staff created the need for me to move out because they couldn’t just give me a call when I went dilinquent? Incompetent. Rip-off. Never again.

Bruce A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORENCE C.  |  Overall Experience 
Rating:
5.0

I’ve been storing at this facility for 15 years and the experience was beyond exceptional. Staffing is wonderful and helpful and keeps you informed about your locker. Would definitely rent storage space again.

TAMI D.  |  Overall Experience 
Rating:
5.0

Thank you for the people U-Haul have on the store I have good sperience

JULIO C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

carlita m.  |  Overall Experience 
Rating:
1.0

We used billpay and the UHaul office had a hard time opening up their mail to process payments in a timely manner and sent our contact a past due notification which was not our fault and very embarrassing. This scenario played out almost every month where we had to do follow up calls etc. Very poor customer service.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

My overal experience was very sarisfied, with the service and the staff even though it was at night they were prompt and responsive. Much gratitude to all who helped♥️💃🏽🦉

hannah l.  |  Overall Experience 
Rating:
4.0

I chose uhaul on bayshore because i thought it was 24hr access. But thry close earlier than my last storage unit.

Maryjo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA H.  |  First Impressions 
Rating:
2.0

Why a customer cannot use her US passport As Identification? So her sister have to make a trip to U-Haul to use her Drivers license.

RITA L.  |  First Impressions 
Rating:
5.0

I have and will continue to recommend your facility for storage. Thank you for helping me out these last couple of years.

Eduardo R.  |  Overall Experience 
Rating:
1.0

Got out of the truck and said I'm here for storage and got a weird attitude from a Latin guy, didn't catch his name.Went in and got the worst customer service in my entire life from J Hernandez! She was very very rude and played games with me! She didn't explain anything correctly and repeatedly went out of her way to try to make me feel stupid! Worst attitude of any customer service that I have ever had! I was being F ed with! Incredible! She deserves a serious reprimand/ job threats!!!

Stephen H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOMINIQUE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY H.  |  First Impressions 
Rating:
5.0

Hello Your service was excellent. Your facilities were always 99% organized and clean and Well Managed. David Sullivan

david s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey D.  |  Overall Experience 
Rating:
2.0

Front staff were not friendly and had poor customer service. Very lazy.

Ken N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M.  |  Overall Experience 
Rating:
1.0

I was told over the phone that the location had a 6 x 11 available, so I chose this over another company’s site. There was no 6 x 11! I got to the location and instead wasted over an hour looking at rooms with pillars and poles in them that were NOT the size advertised! By the end, it was too late to schedule with the other site and I now have to rent my uhaul an additional day. Will not be using this service anymore. Go Turo!

Marlon O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARLON G.  |  Overall Experience 
Rating:
5.0

Nice staff

JEREMIAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARDYS B.  |  Overall Experience 
Rating:
5.0

The customer service team was helpful with my needs

cassandra d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marivic S.  |  Overall Experience 
Rating:
3.0

The girls, are really helpful. Observation: the front desk area, you can't see the people who are working, do to the supply shelves, that are over loaded, and stacked too high! Presentation, is everything...

TIMOTHY H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LUIS A.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. Thank you for your service.

JOSE I.  |  First Impressions 
Rating:
3.0

I reserved a space that was accessible by the elevator and the space I got was not. The staff were trying to wrap up, understandingly so I couldn't ask for another spot. The elevator accessibility was portant as I have mobility issues.

PAULA L.  |  First Impressions 
Rating:
5.0

Good facility

Samuel E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karla P.  |  First Impressions 
Rating:
5.0

Jasmine’s help was exceptional. She went out of her way to explain and help me find the right vehicles and storage for my needs. You have a very good employee I’ve dealt with many different businesses and she’s top notch. You’re lucky to have her on your team

ANDRE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS A.  |  First Impressions 
Rating:
5.0

The access hours are better than most places in the city that I can find. I do wish that they had 24 hour access, which apparently is not a thing here. The staff was ★★★★★. (To be clear thats 5 out of 5 possible stars) very helpful, I was having a problem setting it up by myself online wish they fixed me no problem and it was done pretty quick and she brought me upstairs to show me where the unit was and explained how to use the elevators and everything and yeah very pleasant and clear communication.

HANNAH H.  |  First Impressions 
Rating:
5.0

Staff were extremely pleasant and helpful, particularly Adalia Abordo and Karen Morales.

Rosemarie T.  |  Overall Experience 
Rating:
5.0

Everyone I spoke to was polite and helpful and knew what they were doing and did it well.

jeri g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARON A.  |  First Impressions 
Rating:
5.0

Debbie the storage manager is the best! Very polite and helpful! I've been renting U-Hauls and storages for more than 20 yrs. Debbie takes her job serious and has always been honest! Thank you!

DANIEL C.  |  First Impressions 
Rating:
5.0

Great services

Phyllis b.  |  Overall Experience 
Rating:
5.0

U Haul is a community institution, I've used several times with very prompt and satisfactory results

MUKULLA G.  |  First Impressions 
Rating:
4.0

Nellie was great. I needed to get in when I rented the unit and could not the units have a locks on them from the facility so after hour move in would be impossible (do not allow after hour rental; you will have really upset customers) and I could not get in the gate to start.

Joann P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD G.  |  Overall Experience 
Rating:
5.0

Friendly professional knowledgeable staff

Dan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leela M.  |  Overall Experience 
Rating:
5.0

At one point I had two units, everybody was always very nice there. Great group of people.

ARTHUR B.  |  Overall Experience 
Rating:
5.0

Very nice and very clean excellent experience

sheila b.  |  First Impressions 
Rating:
1.0

Staff unprofessional, no urgency, no customer service, and they act like they don't want to be bothered with the line of customers. My unit was broken into.

Nicole C.  |  Overall Experience 
Rating:
3.0

Please see letter dropped off too manager at Bryant location on November 10, 2022 front desk for the comment section thank you. Monica

monica v.  |  First Impressions 
Rating:
1.0

This location is not secure and your items will be stolen.

tiffani w.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LETITIA G.  |  Overall Experience 
Rating:
1.0

I closed the account because every month I received a late notice even though payment went out 10 days before due.

DIANA B.  |  Overall Experience 
Rating:
2.0

I arrived to pick up my rental trailer on Wednesday, Sept 28th. My trailer had been given away. The employee stated that their customer service overbooked them. I was then directed to 2 different sites to pick up another trailer. I was given incorrect information again and finally found one after driving around Phoenix. I then drove to San Francisco to find out that the storage unit that i had reserved was given out as well. I was left to take a unit I did not wasn't and had to store my couch at a different facility due to the fact that it would not fit. Very unsatisfied and left with a headache. It was my time, discomfort and money that was affected.

VICTOR C.  |  First Impressions 
Rating:
5.0

I liked facility and staff members. Helpful and the place is clean.

JAIME D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CASETTA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond J.  |  Overall Experience 
Rating:
5.0

Your employees are very helpful and professional! They are all second to none!

Roy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GOYETTE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
4.0

The only issue was that the access readers are not reading the card. The lady that helped me was exceptional

JOE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Traniece N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juliet C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yasuko K.  |  Overall Experience 
Rating:
1.0

Our unit was robbed during the hours where you were OPEN WITH NO SECURITY. The manager literally did nothing and seemed annoyed that we were upset that we didn’t want to ignor it. We had to take three days off of work waiting for cops because the manager refused to call us when they got there even though we live 10 mins away. The man who robbed our unit used a very loud angle grinder in the facility and no one noticed. Not secure. He also robbed other units and when I asked the manager if she was going to contact the unit she said no it wasn’t her problem which makes this tenants very unlikely to recover their stolen items the longer it hasn’t been reported. I would never recommend this place in fact I’ve been actively telling people to not rent in this unit because it’s unsafe and management is useless

Viviana M.  |  Overall Experience 
Rating:
1.0

When I came to the storage, they assigned me a triangle one at the corner, which is half the area of the normal one. And after they figured out the other one that can assign to me, it is already 6:30, and they close at 7. They said I can only move in tomorrow which was really annoying since I need to move my stuff in on that day. It was a really awful experience.

WEI H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jazmier H.  |  First Impressions 
Rating:
5.0

Lovely person helped me and I wish I would have gotten their name! So helpful and kind

NASARAE J.  |  First Impressions 
Rating:
3.0

Would have preferred a unit w/ 24hour access, but none were available for the size I needed.

ANDREA H.  |  Overall Experience 
Rating:
5.0

Gracias por la attention todo fue excellent

Edgar G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coretta S.  |  First Impressions 
Rating:
5.0

Karen, our agent was extremely helpful in getting us the appropriate size space & she explained the procedures thoroughly. Great experience overall!

JOHN F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Evonne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FAI I.  |  Overall Experience 
Rating:
3.0

When I first applied for the storage locker I was not pleased that I had to climb stairs to move my items in. It made the process very difficult and tiresome to carry boxes up stairs. I also believe that my storage fee was increased several times. My last comment is the large amount of Day Workers congregated at the front of the facility. They stand in sqaular all day and wave at customers as they drive in and out. There are also plenty of unhoused people roaming at the gate. The overall feeling of the environment was dismal and downtrodden. The inside of the storage facility was clean, however the outside environment made me anxious when I was on the property. I made it a point to never go to my locker after hours because I was intimidated by the circumstances of the vagrants at the gate.

Milanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nofoaga T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sabrina H.  |  Overall Experience 
Rating:
5.0

Outstanding location! Thank you U-Haul on Bayshore for keeping my belongings secure, I will definitely be using you again.

Adalia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John U.  |  Overall Experience 
Rating:
4.0

I would come there again if needed.

GERALDINE B.  |  Overall Experience 
Rating:
5.0

The U-Haul employee who helped me was very nice and friendly. She went out of her way to find the right size storage unit that I needed. I very much appreciate her help.

John U.  |  First Impressions 
Rating:
5.0

Facility nice and clean

PATRICIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCO R.  |  Overall Experience 
Rating:
5.0

We are like U-haul , if it can be closed at 10 pm every day which is my more love.

kam wai c.  |  Overall Experience 
Rating:
5.0

Thank you for always helping me when I needed it

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul!

Virgilia C.  |  Overall Experience 
Rating:
5.0

Best friendly service and real professional!

Dan B.  |  First Impressions 
Rating:
5.0

Everything was great except for when I had the larger unit (8x12?) the guy next to me was there a lot (every day?) and had all his stuff out in the walkway making it hard to get by. He almost seemed to be like a crazy/homeless guy. Other than that it is a great facility!

Arthur K.  |  Overall Experience 
Rating:
2.0

Staff members were very helpful and went above and beyond in their efforts to accommodate my needs. The weekend crew at the Candlestick location in San Francisco, CA is exceptional. You are fortunate to have such good employees on board. Thank you.

ANDREA H.  |  First Impressions 
Rating:
5.0

The tea at the Candlestick location were excellent! Especially Debbie, who I dealt with several times on my move out. The only complaint is that when I'd call in, there was often no answer so it rolled over to corporate, which isn't helpful if one has a location specific question

Bernie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HUY THAI N.  |  First Impressions 
Rating:
5.0

Moving my stuff in was a breeze and the assistance I received at the front counter was outstanding! The young lady who helped me was very knowledgeable, attentive, and polite. I really appreciated her help!

Corey E.  |  First Impressions 
Rating:
5.0

I can’t express enough how wonderful my experience was. Each and every employee I encountered went above and beyond and that was MANY folks! Like no less than 6 people went out of their way!! It was such a great introduction to San Francisco. Wow

Angie V.  |  First Impressions 
Rating:
4.0

You need to add staff members, the lines is always terrible

ZEEV V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  First Impressions 
Rating:
1.0

Unfortunately… it would have nice to know that the storage bin required steps… I made the reservation on line and that information should have been detailed.

ISABEL H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonathan D.  |  Overall Experience 
Rating:
5.0

Friendly and professional employees at this U-haul storage make it an easy and comfortable experience. Thank you everyone!

katherine mary e.  |  Overall Experience 
Rating:
1.0

I was kicked out because a man pulled up in the storage behind me I have no control over anyone and I’m not a security guard so I really don’t know what they expected me to do

MONICA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Thank you!

Genaro A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Drew w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew I.  |  Overall Experience 
Rating:
4.0

N/A

Antonio V.  |  First Impressions 
Rating:
5.0

The staff at the U-Haul on Bayshore Avenue are super kind Courteous and very neat in there apperance . They are knowledgeable very respectful and a great group of people to work with every last one of them I would definitely recommend Bayshore U-Haul

rosemary b.  |  Overall Experience 
Rating:
4.0

N/A

Antonio V.  |  First Impressions 
Rating:
5.0

The manager was extremely helpful to my needs as a 80% Service Connected Disabled US Army Airborne Ranger. I'm very grateful to the manager and staff.

Donald F.  |  Online Move In 
Rating:
5.0

Very clean and safe facility. I would use again in future.

Sandra A.  |  Overall Experience 
Rating:
2.0

I received the worst customer experience of my life in this facility. Your entire staff is unhelpful and unprofessional. Half of them were not wearing masks and when I asked if they had scissors behind the desk to help cut open the lock I just bought, your employee proceeded to try and open it with her teeth. They did not help me set up my scan card, just told me to punch in the date which did not work and caused the alarm to ring 2 different times. Everyone there acts like they don’t want to be bothered or be at work. Plenty of people that would be over the moon to have a job. Very unprofessional. The other reason I proceeded with payment was because your location is convienent.

Chelsea l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine H.  |  Overall Experience 
Rating:
5.0

My visit to you all was quite Pleasant the lady who helps me I was super nice and informative and even helped me find my storage location. And also the truck was nice and clean and worth every penny thank you all very much

ANTONIO A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Curtis G.  |  First Impressions 
Rating:
5.0

Good customer service friendly nice very helpful

Maria A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHALA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nephtali S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jasmine H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kevin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  Overall Experience 
Rating:
5.0

Absolutely pleased with the facility and especially the workers and the service they provide. Thank you all.

sylvia c.  |  Overall Experience 
Rating:
5.0

The only thing that bothered me was that I reserved a unit on the 4th floor that I didn't realize had several steps up even after taking the elevator. I had many heavy boxes and needed a dolly to move most of it. The service representative warned me, which was good. But then I had to get another unit that was $50 more a month. The price was still way better than what I had, but it would be good to describe the situation on line so we know what we're getting into. Otherwise, I was very impressed on all levels.

MARK M.  |  First Impressions 
Rating:
5.0

Thank you

Warren G.  |  Online Move In 
Rating:
3.0

We arrived 30 minutes before the close and while the staff was helpful, the unit we were provided was 4 floors up, and tucked far back into the facility. This made it incredibly challenging to get our items off the truck and into the unit. Not to mention, the truck we rented did not have the furniture pads we asked for — and paid for. Overall this was a very average experience.

Samuel P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

IRIS A.  |  First Impressions 
Rating:
3.0

My "no" answers were because the inside of the storage units have no lights and the facility does not have flashlights or other means when too dark, overall the facility is kept very clean however some of the customers leave the place in a disarray possibly because of homelessness

VIRGIL J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nicholas t.  |  First Impressions 
Rating:
2.0

I was given a storage unit that had half the size of the other units but charged the same amount. My unit had a huge pole cutting through the middle of it which decreased the amount of available space for my belongings. Feels really unacceptable and really wish I was given some sort of discount.

Jonah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCIA D.  |  First Impressions 
Rating:
5.0

Everyone was so helpful I give five stars to both managers I had the pleasure of meeting both women and both went above and beyond to make my dreadful days of moving things into storage go smoothly and that was very appreciated

Erik F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH J.  |  First Impressions 
Rating:
1.0

This u-haul location Extremely Poor customer service And Unprofessional! Returned a trailer on 9/23/2021 That I was told by the manager I was Responsible for Mount that was Picked out by Jonathan dubon their counter person and Told not once but Twice! it was the Correct. Gave the Ball and Mount to the Trailer technician and he Installed on my 2016 Chevrolet 1500 had to Pull Over at Interstate 10 and Bob Hope Dr. Drove to the Chevron Station the Ball Came loose from Vibrations Trailer technician NEVER INSTALLED COTTER Pin! Was able to get to u-haul at 68075 Ramon rd Cathedral city cal 92234 . Return Trailer on 9/23/21 When I went to Explain what had happened and Told Repeatedly from the female counter person that I Bought Mount/Ball They Sold Me and Told me That it was the Right One Twice! Also their trailer technician I’ll bet was Never been Trained properly But I was told this was my Responsibility! I’m sure their will Be no Fallow through! No I Guarantee u haul corporation won’t or give Feedback on how this matter was Handled! Check Yelp sometime or Better go pay a visit!

Gregory S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derrick c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen H.  |  First Impressions 
Rating:
1.0

They don’t care about the customers. Debra is very rude. She’s is not truthful and she stole or put a lien and sold my stuff w/out alerted me. They were still collecting my monies. She lied about everything as well as staff they need to fire everyone and hire trustworthy and honest people. I put this on Facebook and Yelp for ratings

VERONICA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonnie G.  |  First Impressions 
Rating:
5.0

The whole process was easy.

Gerardo V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ravanell Y.  |  First Impressions 
Rating:
5.0

I’ve had a great experience with U-Haul and gladly return if I’m in need of a storage space once more. Furthermore, I would highly recommend U-Haul to my friends. Thank you for everything

April B.  |  Overall Experience 
Rating:
5.0

Todo el personal exelente

Julia L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELIAKIM S.  |  Overall Experience 
Rating:
5.0

Nice I love work whith you gays I will definitely recommend it

BOUBACAR S.  |  Overall Experience 
Rating:
5.0

After packing for months, having Covid affect my family, and only having my son able to help me move, finally going to your facility and experiencing awesome help, courtesy, patience From your worker Wendy I felt like such a burden lifted off my shoulders. She made it so easy to check in and get my storage area. She gave us a tour and was very pleasant always had a smile on her face and showed us all we needed to know with the cards in the elevator etc. I couldn’t be more pleased. Being 64 years old and moving to another state was a lot on my shoulders. But your U-Haul facility and your worker Wendy made it a much more pleasant experience. Facility was clean, very accessible and with your workers let’s just say I will recommend you to everyone. Thank you very much.

Dawnelise A.  |  First Impressions 
Rating:
5.0

The staff is very helpful it didn't take long at all to get our truck and storage unit .

Elizabeth B.  |  First Impressions 
Rating:
5.0

My experience with renting a truck and auto trailer then reserving the storage unit was excellent. Customer service to the employees in the offices at West Sacramento the lady an elija ( think that his name) were excellent very helpful. To the 2 young ladies at the Bayshore location in San Francisco. All were very helpful, pleasant , patient, excellent service. And I thank you as moving can be very difficult an stressful. It was great to be greeted with such integrity and knowledge of there job. Thank u so much.

Dawn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryjo P.  |  First Impressions 
Rating:
5.0

Staff was very helpful and personable despite the overload of customers.

John R.  |  Online Move In 
Rating:
1.0

Me siento muy mal por lo que me paso yo reserve 7/19/2021 y El dia de 7/29/2021 llege y me reservation no estaba y nada me pudo desir que Avia pasado no estaba la supervisor disposable y solo dijo Dale otro lugar y me dio un descents pero yo nesesito lo que yo pedi y me dieron unas mucho mas pequeno yo reserve un 8x12 y me dieron uno 8x8 muy mala experiencia espero esto no le pase a nadie mas

kimberly b.  |  First Impressions 
Rating:
5.0

Best staff ever, helpful and prepared. Everything went smooth as could be.

David D.  |  Overall Experience 
Rating:
4.0

Customer service was very good. It was easy and convenient.

CARMEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson M.  |  First Impressions 
Rating:
5.0

Debbie is excellent. All the front desk kids are not helpful.

Nathan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA M.  |  Overall Experience 
Rating:
2.0

Better customer service

oneyda p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick V.  |  First Impressions 
Rating:
3.0

The bay shore location should have the same type of security as in individual unit monitoring and alarms. Also 24 hour access to inner units

Charisse G.  |  First Impressions 
Rating:
5.0

Truly an outstanding storage facility in every way, which I always recommend to friends in need of one or more storage units, and where I have rented multiple units perhaps for 20 years. Your staff are excellent too, in particular the Storage Manager at Bayshore U-Haul, Debbie Zaldana, who has always been exceptionally helpful and provided supervisory assistance if needed throughout the many years I have rented my several storage units, as have friends to whom I recommended the location, none of whom ever regretted their decisions to rent units at Bayshore U-Haul! Thank you U-Haul! Christine🤗

M. CHRISTINE T.  |  First Impressions 
Rating:
4.0

It was ok on most part but the headaches is that you need to invest on more carts,carts,carts,carts,carts,carts,carts....................... Don't be Stiiiiingy!!!!!

Constantine P.  |  Overall Experience 
Rating:
5.0

The staff was very understanding and attentive. They were very helpful and very informative.

Privacy R.  |  First Impressions 
Rating:
5.0

Without a doubt, the staff at this UHaul understand Customer Service. It’s clear that the GM, Don has created a positive environment and sets a great example for his employees on how to conduct business. Both he and the storage Manager Debbie helped my son and I with a quick install of a trailer hitch and solutions on how to get his stuff back to Texas without costing an ‘arm and a leg’. I especially loved hearing that someone from the cleaning crew offered up tools and a helping hand when it was apparent that getting the pallets of stuff from the third floor to the dock was going to be a challenge. Kudos and thanks to everyone at this UHaul!!!

Martha O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roselind B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel w.  |  First Impressions 
Rating:
1.0

Poor unprofessional staff, indifferent, lazy. On my check out day, I had to wait for a staff member who was too busy on her cellphone to help me even though she didn't have someone at her window. I won't even go into all the problems I had with your staff not processing my payments and then claiming I was late.

JOHNNY M.  |  Overall Experience 
Rating:
4.0

Would like 24 hr access to my unit. Also I only got the storage because you guys canceled my Ubox. It's pretty frustrating leaving my belongings behind in California as I move to Idaho. So I guess I'll be back when the truck prices become reasonable. But if you wanna make me a deal to drive a truck back in let me know :)

Shauna D.  |  First Impressions 
Rating:
3.0

Me gustaría que tuvieran acceso las 24 horas

Margarita V.  |  First Impressions 
Rating:
1.0

I was nearly killed at this uhaul, they then allowed an unauthorized user whom I specifically told not to allow to access my unit. I am currently away on vacation.

Roberta B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Artrice sanise T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIETH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEITH S.  |  Overall Experience 
Rating:
2.0

I got in at 6:45 and the staff that was working refused to allowed me to move into my unit. So as a “favor” they “allowed” me to park my open trailer with all my stuff in the hitch bay. I do not understand why you say you’re open until 7. When I came the next day I was told that no one knew how to open the hitch bay and that I had to come back at 3. They also told me that they don’t understand why the people on Saturday didn’t let me move in then. This was extremely inconvenient. Then, even though I reserved a ground floor unit, it turned out to be a 5th floor unit with steps that had to be climbed to get my stuff in. This wasn’t mentioned anywhere and was not what I reserved. So I had to upgrade to an 8x8x8 on the third floor to avoid the steps which is costing me considerably more money. It also has a column in the corner so it’s not really an 8x8x8. The column is easily 1x1x8 so why am I paying for an 8x8x8? Doesn’t seem fair. Lastly, zero of your male employees were masked berating a mask around your neck or mouth doesn’t count. Suffice to say, I’m looking for another place to store my stuff and judging by my experience on Saturday evening, I’m guessing no one really cares so. I also need to say that while there was some effort to remedy my situation on Saturday there is no reason I couldn’t have been given my card and allowed to move my stuff in. My “staff friendliness rating” was based on the Saturday crew. The Sunday crew was much more helpful and I’d give them a “yes” for this question.

allan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharmaine C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherman P.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and most of all friendly!

LORENA D.  |  Overall Experience 
Rating:
5.0

Everything concerning U-Haul was very well run and convenient. Will recommend to others your location.

Eduardo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faizan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GELSON D.  |  Overall Experience 
Rating:
1.0

The worst experience EVER - first the location on Bay street saw my reservation but said they had nothing available due to a glitch and didnt see to care that i made this reservation a month in advance and called everyday the week leading up to me need the storage for a week and they confirmed it but when i arrive they tell me otherwise. I had to really lose my patience from the frustration to finally get them to find me a new storage facility which is how i ended up in Bay shore. The customer service was HORRIBLE - i am very put off my U-Haul and had I not been getting on a flight after

IRENE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cynthia f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy S.  |  Overall Experience 
Rating:
1.0

They didn’t hold my reservation so when I got there it took an hour to get everything set up since the unit I reserved was no longer available

Austin J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia L.  |  First Impressions 
Rating:
3.0

What is the problem with you people? I have money in my account, my account is still the same and nothing has changed. I have been a customer with you for 5 years and my account has been on auto payment the whole time. You have to first request payment from my bank and in turn, they pay U-haul as they have for the the last five years but you already know this and that's why I believe you periodically try and scam or deceive customers into delinquency with their storage rooms. Please do what you were supposed to do in the first place and request payment of $129.00 from my bank and refund the late fees. Also stop your decitful practices of dropping active credit/debit cards, not requesting auto payments then alleging customer defaulted all in U-haul's attempt to place delinquency liens in order to wrongfully confiscate clients storage rooms.

Paulette (Paula) L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sydney D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allison F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COLTYCE S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nawres F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDUARDO S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

The mgr Deb is and has been wonderful

Cynthia T.  |  Overall Experience 
Rating:
5.0

Very clean indoor storage units.

Denise W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo V.  |  First Impressions 
Rating:
1.0

The most mismanaged business dive ever worked with. Your staff isn’t trained properly and your GM makes excuses and doesn’t support his staff. No customer service.

Negeen E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle A.  |  First Impressions 
Rating:
2.0

On the last week of storage facilitie, I was so disappointed with your staff, I understand they were busy but to be treated with disrespect is not what I expected after I spend over 10,000 dollars with the company, just a tad respect would have been nice, so I would not recommend anyone to your facility ever! Your employees need to be trained with customer service skills!!!

FELIX V.  |  Overall Experience 
Rating:
3.0

Nothing more than convenient. Paid for 3 units together as one. Paided more for less.

Michael P.  |  Overall Experience 
Rating:
5.0

Afue agradable este lugar los en prados muy amables con la señora que limpia es lugar

juan e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra S.  |  First Impressions 
Rating:
5.0

Friendly staff

Jason Z.  |  First Impressions 
Rating:
5.0

Perfect

cassandra d.  |  First Impressions 
Rating:
3.0

The storage was okay it smell really bad in there

LIDIA R.  |  Overall Experience 
Rating:
3.0

No me quede satisfechaa Pues me prometieron ayudarme y no obtuve lo q necesitaba Pues necesitaba un storage no subir gradas por mi corugia en la pierna y no pudieron darme uno en donde no subiera gradas y me prometio el muchacho Jose q tenian uno y al final no fue asi y eso no me gusto

Judith F.  |  First Impressions 
Rating:
1.0

Unfair and unprofessional

Demetrice H.  |  Overall Experience 
Rating:
5.0

We had storage here for about 3 yrs. We never had to worry about our things because the staff there, including the general manager, were obviously there to make sure everything was as it should be. Always responsive. Thanks for all your help!! LMC

Lisa Marie C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

I have been here between 5-10 years. The past couple of years I have always found it clean. Obviously there is trash that appears all of a sudden but I have noticed either someone cleans it up while on their regular rounds or someone is sent up to clean it. Very well run storage property. David M Sullivan

david s.  |  First Impressions 
Rating:
3.0

The storage room assigned to me is up a flight of stairs. I have to lug all my items up and down piece by piece. When I placed the order online I was not informed about the stairs.

Milanda M.  |  First Impressions 
Rating:
5.0

In my two years of having a storage unit at this location I can say that all services rendered and provided were done so in a professional manner. Never had any issues in getting to and from my storage unit. Staff were always helpful they get a 10/10. If carts weren’t easily available, a hand truck was provided as an alternative.

Rory O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traniece N.  |  First Impressions 
Rating:
5.0

It was nice.

Anthony L.  |  Overall Experience 
Rating:
5.0

Thank you. Happy and healthy 2021

Martha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquline l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY H.  |  Overall Experience 
Rating:
1.0

Especially the front desk ladies at Bryant Street (not at Candlestick) were awfully rude. Sorry, but I would not recommend anyone to go there.

ZAFER O.  |  Overall Experience 
Rating:
3.0

Provide better customer service.

HENRY S.  |  Overall Experience 
Rating:
1.0

This was the worst experience I've ever had hands down and you better believe this won't be the only place I'm reaching out about it. every review channel every phone number you have... expect to hear from me. After being told my the van company that we could only have the van till 5 even tho we rented it for the day because "other people needed it" our movers were then 2 hours late (booked by UHaul) and when we got to your "facility" we are told the unit size we reserved not only isn't available but doesn't exist. at which point the dude who was "helping us" called over Wendy who obviously couldn't care less about what was happening even though I had 2 movers waiting that had already completely unloaded our van and STILL she wanted to make us go to the Bryant location to get a Ubox from them instead. The most mismanaged badly run facility i've ever seen. While i was there i heard 2 other people have meltdowns because you guys ruined their reservations and took payment for services you could not provide. whoever the GM is, expect to be hearing from me. I had to pay my movers an extra $120 to stay another hour since this dumpster fire of a situation took up an hour of the time they were supposed to be moving my stuff into the unit. On top of this nightmare the one locker available was at the top of a pully ladder stacked ontop of another unit. AND IT'S $40+ MORE THAN WHAT I RESERVED ONLINE. I expect this price match to be met after this hellfire saga. I have to say the mismanagement of this location is a joke. Your employees are working class people that don't deserve the abuse they get from their customers because of how badly your management runs this location. FIRE HIM.

Negeen E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIHAI C T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miguel T.  |  Overall Experience 
Rating:
5.0

Vamos

jess z.  |  First Impressions 
Rating:
5.0

After a number of years in storage, I was so pleased to find my items exactly as I'd stored them, without even any accumulated dust, let alone any signs of vermin or insects. I'd like to recognize Sarah at the front desk and Dave in facilities, for their willingness to assist me and their professional, positive attitude. I am completely satisfied with my U-Haul Storage experience.

DAVID E.  |  Overall Experience 
Rating:
4.0

the staff they nice & helpfull

Nonita c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELICA V.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

AZUCENA M.  |  First Impressions 
Rating:
5.0

Debbie and the team were so, so helpful getting me set up with a storage space at the last minute. Moving is extremely stressful, so it was especially refreshing to work with such a great staff. Hours and access are all good.

Alana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mauro B.  |  First Impressions 
Rating:
5.0

All the employees I encountered were helpful, friendly, efficient! I worked with Drew and Wendy. It's my experience with them that would make me want to recommend UHaul storage to a friend or family member. Thank you!

katherine mary e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lucrecia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamari W.  |  Overall Experience 
Rating:
2.0

Every employee I encountered (besides one who tried to be helpful) was extremely negligent and had a terrible attitude. I’ve never had a worse moving experience with logistics this unnecessarily complicated.

Rishi V.  |  First Impressions 
Rating:
5.0

Best storage facility in the Bay Area.

Lawrence c.  |  Overall Experience 
Rating:
1.0

Elevators out of order. Rodent eating my furniture. No supervision of other customers, not even a guideline, so once I came upon a man clipping his toenails in the aisle. Another time, a customer took every single cart and the staff would do nothing about it. One of my cards never worked, and one of the latches was so warped it took 15 minutes to be locked.

Amy L.  |  Overall Experience 
Rating:
5.0

Need more handcarts, only 1 tiny one available and storage was not busy

Jesse K.  |  First Impressions 
Rating:
1.0

I waited for a very long time for the sole staff available (20 min). I had rented an 8x8x8 storage. She had to unlock the storage first, yet she chose to take care of the next client. After waiting for an additional 10 min, we proceeded to my storage unit. I discovered that a quarter of the unit was occupied by a very large column (2.5 x 3). She mentioned she knew about it and almost insinuated that I should have known; she insisted that it was an 8x8x8. The unit was useless to me as I needed to place 2 large items (a couch and an erg machine). She refused to upgrade me. She refused to help out finding an alternate facility. I eventually had to drive close to 30 miles away to be able to store my items. A terrible experience unlike the one at the Oakland Coliseum's. I will never rent from the Bayshore location ever again.

CHRISTOPHE M.  |  Overall Experience 
Rating:
5.0

Awesome staff

Eivind S.  |  Overall Experience 
Rating:
5.0

Nice

Carlos G.  |  Overall Experience 
Rating:
1.0

The facility, like most of the vehicles, is old and looks like it will fall apart at any moment. The app and website are counterintuitive. The patient frontline employees are really the only saving grace. I pity them.

Jason Y.  |  Online Move In 
Rating:
3.0

Long line and understaffed, person that helped me was great, but he definitely seemed swamped and a little over his head.

Olivia P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA R.  |  Overall Experience 
Rating:
5.0

Always great service. That's why I am a return customer after 2 decades.

Concetta M.  |  First Impressions 
Rating:
5.0

The storage was fine but the truck wasnt I almost killed a man on Friday July 10 with the UHaul truck the brakes were messed up please have your mechanics check the brakes Thank God I didnt hit that man.

VERONICA V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAMELA R.  |  First Impressions 
Rating:
4.0

The hours of operation kinda sucked since I work early in the morning and get off after seven so I could on go maybe one day per week if I didn’t have any other obligations

Feeroze Eric M.  |  Overall Experience 
Rating:
2.0

It’s a terrible facility run by rude and unprofessional people. The employees were always slow and inefficient. There are way to homeless and unstable people lurking around and loitering, so much so that I never felt safe. I moved to another facility nearby and am paying nearly double in order to not have to deal with your facility and employees anymore.

SARAH B.  |  Overall Experience 
Rating:
4.0

Nothing at this time.

Jasmin R.  |  First Impressions 
Rating:
5.0

Never had a moments trouble with the staff or the facility. Would place my belongings with them again.

dolores n.  |  Overall Experience 
Rating:
2.0

The facility has a mold problem causing damage to personal items. For years rodent dropping were an issue. 90% of the time there were no carts available.

JANE H.  |  Overall Experience 
Rating:
2.0

Staff slow, bordering lazy, not very courteous, not really helpful. That’s for the Saturday afternoon staff. The Sunday morning staff was better.

Romain T.  |  First Impressions 
Rating:
5.0

Very professional

Shaun Patrick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eliana R.  |  Overall Experience 
Rating:
3.0

Customer service was mediocre at best

JAMES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTY G.  |  Overall Experience 
Rating:
5.0

You are the best! Amazing people taking care of me!😀👍

ronaldo p.  |  Overall Experience 
Rating:
5.0

Very helpful and kind staff great experience.

franklin g.  |  First Impressions 
Rating:
4.0

The only reason I didn't rate excellent was the LONG lines. You need more than 2 people on a Saturday!! However the 2 people that were there were excellent.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Helpful Staff.

Shashwat K.  |  First Impressions 
Rating:
4.0

Staff were professional & personable- truly a delight 2 see employees wanting 2 make a difference in da customer experience. Yet the 10’ rental truck was in a bad shape - lucky had short ride 😀

Zeina H.  |  First Impressions 
Rating:
4.0

There are frequently people standing in the driveway to enter the property. It seems dangerous to allow people to stand in an active driveway

Wes P.  |  Overall Experience 
Rating:
5.0

Me atendieron muy bien y con amabilidad

Jose O.  |  First Impressions 
Rating:
5.0

You have a great manager there she's awesome.

Jose O.  |  Overall Experience 
Rating:
5.0

It was nice having free storage at the end of our move. We can go through our stuff dnd decide what to keep or not.

Larry H.  |  First Impressions 
Rating:
5.0

All the workers were extra professional and helpful. I like how they dealt with the Burning man event renters. U Haul has come a long way in hiring professional acting employees in my experience.

Askia M.  |  Overall Experience 
Rating:
5.0

Great facility

Barbara W.  |  Overall Experience 
Rating:
5.0

I have no comment everything was as excellent

Leela M.  |  First Impressions 
Rating:
1.0

This location is extremely understaffed. It took an hour and a half to get to a representative; the line was 8 people deep and only two reps on duty. Horrible experience.

paul C.  |  First Impressions 
Rating:
5.0

I was with you for 10 years-a free month or discounted month would have been nice, but overall i have no complaints.

FRANK A.  |  Overall Experience 
Rating:
2.0

Will never go there again. Horrible service, lied to on phone, bugs in unit 6022, paid for dolly that I did not get, forced to buy one of their locks (not my own). Would comment more if I had space

Trevor R.  |  Overall Experience 
Rating:
5.0

Professional & friendly staff

Noemi f.  |  First Impressions 
Rating:
5.0

Mandy/mj our agent was excellent as were all agents.

Noemi f.  |  Overall Experience 
Rating:
5.0

the employees were excellent and had great relational skills. I felt very comfortable

George L.  |  First Impressions 
Rating:
5.0

The place very secured

tony o.  |  Overall Experience 
Rating:
5.0

The representative did an amazing job.

Michelle M.  |  First Impressions 
Rating:
5.0

No comment

tevin p.  |  Overall Experience 
Rating:
3.0

Didn't realize there was not a ceiling in the units, air condition quality poor and did see roach in hall

julie c.  |  Overall Experience 
Rating:
3.0

Took a while to get a unit - confusion on sizes Was told a 4x7x8 - reserved it and it couldn’t even fit a mattress in there. Pricing also changed numerous times from initial $84 to $94 to $149

tim l.  |  First Impressions 
Rating:
5.0

Very happy with the service and help the gave me moving my belongings. Excelente customer service and very professional

Pastora L.  |  First Impressions 
Rating:
3.0

person helpig me was super helpful, tried to find a unit that matched reservation (1st floor, 4x8x8); nothing. The units on site don't even exist in this facility. Bad practice, like bait-n-switch

john r.  |  First Impressions 
Rating:
4.0

The in store representative was very helpful.

Letha H.  |  First Impressions 
Rating:
4.0

I had no issues with the service.

Maria F.  |  Overall Experience 
Rating:
5.0

Everything was very efficient and convenient. Especially liked the U-Haul community item donation area on the ground floor.

Al K.  |  Overall Experience 
Rating:
5.0

Just fast and accurate. No time wasted an efficient, courteous, specific, and friendly at all times. Easy Luke Sunday morning.

vidal s.  |  First Impressions 
Rating:
2.0

Mngr never returned my calls & messages regarding prorating last month’s rent as I didn’t need unit for entire month. Rented unit for over a year and they still charged me for lost card. Unfriendly

sammy h.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and easy to work with and very accommodating I had a very good experience with U-Haul and I will recommend it to everyone

debbie p.  |  Overall Experience 
Rating:
4.0

Nice people and clean equipment

tony o.  |  First Impressions 
Rating:
4.0

Everything went smoothly.

Brian Z.  |  Overall Experience 
Rating:
5.0

Excellent service!

rosalinda b.  |  First Impressions 
Rating:
5.0

Our attendant, Gene Carr, went above and beyond to make sure we had a storage unit that best-fit our needs. Thank you!

TIFFANY L.  |  First Impressions 
Rating:
5.0

None

joann j.  |  First Impressions 
Rating:
5.0

Thank you. I appreciate you.

Shirley i.  |  Overall Experience 
Rating:
5.0

Sarah was amazing. She helped me find the right storage unit and was very courteous. Thank you again!

Eric C.  |  First Impressions 
Rating:
5.0

Overall great. A couple of small negatives were that the local support was not well versed with Ubox, but the on phone staff were very helpful. Also, there was a screw up with credit card billing.

JOHN T.  |  Overall Experience 
Rating:
1.0

I had to reach out multiple times to get my things delivered. Each time they said they would call back within 30 mins but didn't at all. Poor service all around and hidden fees. Bait and switch.

Andrew G.  |  Overall Experience 
Rating:
5.0

Great place to store your things!

Alexandra P.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Quick and easy sign up for rentals and storage units. Thanks!

Vivian M.  |  First Impressions 
Rating:
5.0

My uhaul Upod driver was outstanding. Suzy was so helpful and easily contacted. I really appreciate her help and assistance. You are lucky to have an employee like her!

george r.  |  Overall Experience 
Rating:
4.0

Just a big thanks & hug

carmen v.  |  Overall Experience 
Rating:
5.0

Everything I’d want in a storage facility.

RYAN C.  |  Overall Experience 
Rating:
4.0

The person that helping us is helping others at the same time that makes our transaction last 30 mins just for buying a box😱. The service is too slow, not focus. Thanks

Maria A.  |  First Impressions 
Rating:
5.0

Very professional

Kimberley C.  |  First Impressions 
Rating:
2.0

The employees come off as all they care about is clocking-in & clocking-out. Nothing about real customer service. After today, I will show my displeasure by taking my $ and exiting right. ✌🏽

Andrea S.  |  Overall Experience 
Rating:
3.0

Both elevators need maintness.

Isabel G.  |  Overall Experience 
Rating:
4.0

I thought the customer service and even interaction with staff for the most recent rental was solid and im gratefull and appreciatefull of that.

Monroe W.  |  First Impressions 
Rating:
5.0

Everyone at U-haul made this experience simply amazing. From check-in to checkout this was effortless on my part because of the expertise of this crew. Michael,Geno just to name a couple are amazing

jay p.  |  First Impressions 
Rating:
4.0

The customer service was excellent!

Tammy H.  |  First Impressions 
Rating:
5.0

very good facilities excellent service and great friendliness.

jose r.  |  Overall Experience 
Rating:
5.0

SATISFIED CUSTOMER

MICHELLE H.  |  Overall Experience 
Rating:
2.0

The candlestick location was heavily understaffed. 2 ppl doing the job of 4-5. UHAUL: Stop abusing your loyal staff and get your (corporate) act together!!

georg t.  |  Reservation 
Rating:
1.0

I have already talked to your business office I had to throw away most of my possessions because my storage unit was infested with roaches and rats I have taken videos and pictures as proof.

BRIAN A. C.  |  Overall Experience 
Rating:
4.0

Great staff!!

Valerie B.  |  Overall Experience 
Rating:
5.0

Lorraine was very professional and knowledgeable. She is definitely a credit to your organization.

Eli D.  |  Reservation 
Rating:
1.0

I never used Uhaul of Candlestick. I returned this box on August 10th. Get your records straight!

Jennifer P.  |  Overall Experience 
Rating:
3.0

It took 1 hour to go up stairs and come back. Elevator is a big problem. Everytime I use, I had to wait half an hour. I will not use it again.

Hakan K.  |  Overall Experience 
Rating:
1.0

My unit was broken into and it took a month for a response from the manager, only after several voicemails, email and social media posts. When the manager did respond she did not include an apology.

Julio B.  |  Overall Experience 
Rating:
4.0

The cashier was very nice, she switched to a bigger storage for us.

Davina T.  |  Reservation 
Rating:
5.0

Excellent

Greg W.  |  Overall Experience 
Rating:
4.0

The ladies at the counter when I had to cancel my storage request at 8am were extremely friendly and helpful! The woman who assisted was very accommodating and I felt both welcomed and valued.

Barbara W.  |  Overall Experience 
Rating:
5.0

The candlestick storage facility was clean, safe, and convenient. Staff was friendly and helpful.

Charles W.  |  Overall Experience 
Rating:
5.0

Troy knows how to make sure customers are well taken care of and makes things happen. We wouldn’t had been able to get our storage with out his help and great customer service. Keep it up!

douglas r.  |  Overall Experience 
Rating:
2.0

Courtesy and helpfulness were inconsistent.

david h.  |  Overall Experience 
Rating:
5.0

Great customer service. Everything just as expected.

Sarah B.  |  Overall Experience 
Rating:
5.0

everyone was really friendly & helpful. had a great experience during a challenging day (moving!). :)

kathryn k.  |  Reservation 
Rating:
1.0

My experience here was extremely unpleasant. The employees were very rude and unproffesional. Especially Sarah. Sarah accused me of leaving items in the reuse and recycle area and yelled at my gf.

Martin C.  |  Overall Experience 
Rating:
2.0

The average rating is because of the elevator, it should be stressed personally to all customers CLOSE ELEVATOR DOORS, that makes for a very long and costly day where you don't can't finish moving.

Joseph C.  |  Overall Experience 
Rating:
1.0

This facility has the worst customer service. The staff are not friendly or welcoming. They’re slow and not considerate of time. I will NEVER recommend U-Haul to anyone and I will NOT be returning!

Karlene H.  |  Overall Experience 
Rating:
5.0

Helpful customer service

Taylor L.  |  Overall Experience 
Rating:
5.0

Maile was amazing!!!

ANDREW M.  |  Overall Experience 
Rating:
5.0

Great staff, Always there to assist you. Prices are unbeatable and unmatchable. Always full inventory, clean bathrooms and parking available. GM Roderick Jones is on top of it.

mohamed h.  |  Overall Experience 
Rating:
5.0

We have rented from Uhaul for over 20 years now and have always been pleased with every rental. However, this facility on Bayshore has by far been the best experience on all levels!! Aways Uhaul ;)

Susan B.  |  Overall Experience 
Rating:
5.0

The staff are well trained professionals. I do appreciate their service. Thank you.

eddy o.  |  Overall Experience 
Rating:
3.0

the staff are slow, inconsiderate and not helpful. In addition they don't seem to know what's going on.

Amy S.  |  Overall Experience 
Rating:
3.0

Was told on phone we wouldn't be charged another day for bringing truck back couple hours late. That was false. Also told falsely at desk that pro rating was available. Cost me unnecessary month/day$

Estrella E.  |  Overall Experience 
Rating:
5.0

Very helpful staff!!

steven h.  |  Overall Experience 
Rating:
4.0

Happy with Uhaul 🙏👍

BLESILDA A.  |  Overall Experience 
Rating:
5.0

I had my pod delivered to my home so did not go to / experience the facility. Everything was great overall. Thank you.

Sejin K.  |  Overall Experience 
Rating:
3.0

A pipe burst and did some water damage at one point. I didn't think the staff handled it very well. They should have just come right out and said "a pipe burst and we're sorry".

john k.  |  Overall Experience 
Rating:
4.0

the facility was clean and the outside staff were friendly. but there are not trashcans anywhere.

esther n.  |  Overall Experience 
Rating:
5.0

Excellent experience

David T.  |  Overall Experience 
Rating:
1.0

My storage unit was broken into and things were taken. And the workers seemed like they didn’t want to help me out and we’re just not friendly

fearizalie b.  |  Overall Experience 
No reviews have been submitted for this location.

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