Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing really... in and out, no issues, no hassle, no frustrations. Good communication...
Larry S
Rating:
5.0
Customer did not leave a comment.
Rich D
Rating:
4.0
When I reserved the uhaul truck with the uhaul phone service I asked for a dolly and furniture blankets but the location must not have received that information because the truck did not have a dolly or furniture blankets in it so I had to drive back and get those. The Uhaul attendant stated they were not informed of my request to have a dolly and furniture blankets
Other than that the whole experience was fantastic.
LAURA B
Rating:
5.0
Excellent customer service experience …
John L
Rating:
5.0
Customer did not leave a comment.
kori s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cason B
Rating:
2.0
I originally went in to make a reservation to have a hitch installed, and the General Manager initially offered us to have it installed on 4/6/24. At first we declined and asked for Thursday 4/12/24. After a brief discussion about our availability, we changed it back to Saturday (4/6/24) as we realized we did have the time. I brought the vehicle in on 4/6/24 and again was waited on by the General Manager. He told me that our appointment was for Thursday 4/12/24, but after I reminded him that we had changed the date to 4/6/24 he entered information on his computer and told us we could leave it and they would call when it was done. When they had not called by late afternoon, we called and asked for status and they said it was ready. We went to pick it up and as soon as we saw the vehicle, we knew it was the wrong size hitch. When we went in to ask about it, the person waiting on us said that there had been no wiring installed and that they put the smaller hitch on. I asked to speak to the manager, and they called the hitch installer who told me on the phone that if I didn’t want to pay, then I would have to leave the car there and he would be in the next day to take care of it. We left the car there and came back on Sunday 4/7/24 to see if it was ready (we had asked that they just remove the incorrect hitch and we could reschedule at a later date). The incorrect hitch was still on the vehicle when we got there and once again the representative called the hitch installer who told him we could go ahead and take the car without having to pay, and he would contact me when the parts came in and they could install the correct configuration. He contacted me on Monday 4/8/24 and told me they had the parts and we could bring it in on 4/9/24 to be installed. We did bring it back in and finally got the correct hitch, wiring, etc. installed. The hitch installer did provide a discount on the parts as a way to make up for us having to go without our car for 2 days and having to bring it back to get the right configuration installed. Every time I spoke with him, he was professional, polite, and accommodating. The General Manager however, was anything but professional the first two times we dealt with him. Not once did he apologize for the mistake, and didn’t care to make any comments when I told him I hoped he would make sure they installed the correct hitch the second time. When he told us to leave the car on 4/6/24, he never mentioned or went over the configuration I had received the quote for (Reservation # 76161009). I assumed he knew what he was doing. I will say that his whole attitude was much more accommodating when we finally picked the car up, but he definitely could use some customer service training based on the first 2 times we dealt with him. I have been a customer of many U-Haul locations over the years, and this was by far, the worst experience I have ever had.
PETER R
Rating:
5.0
Everything was great thank you guys
Richmond a
Rating:
5.0
Customer did not leave a comment.
Donald W
Rating:
4.0
Yes u would recommend the one in Buckley but the one in gun club are very rude and not helpful. At all worst experience ever. I would never get equipment or rent storage unit from the one in gun club.
Luis S
Rating:
5.0
Customer did not leave a comment.
Renia H
Rating:
5.0
Good job I
FRANCIS A
Rating:
2.0
I know that they are busy but I was treated rudely because I asked if there was anyone else who could help the and the other two customers who were waiting. When I asked about the blankets the young man behind the counter told me to grab the two dozen I ordered as I walked out the door. I could only carry two. Another employee helped me get the other two bags and load the truck with the dollies and blankets after I asked him for help. I’m a 65 year old female, not a strong young man looking for someone to do things for me. I really needed the help.
Terri T
Rating:
4.0
Adrian is very professional thanks
JUAN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
blas l
Rating:
3.0
Customer did not leave a comment.
kay s
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Service was excellent, the staff were friendly and the facility was clean and smelled great!
Erin B
Rating:
5.0
Adrian and team we’re great to work with. Highly recommend them for a hitch install.
Jason K
Rating:
5.0
Fast, efficient and friendly employees. Great pricing on trailers.
Brian J
Rating:
3.0
Customer did not leave a comment.
REQUISHA A
Rating:
5.0
was closed when we got there but an employee who was leaving helped & explained what we needed to do!
Rhiannon C
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
cleber l
Rating:
1.0
Rented a cargo van for a few hours returned the van on a full tank of gas and traveled two miles less than expected and they charged my account 742.00 dollars when the actual rental was only 70.00 dollars
Ron S
Rating:
5.0
It was perfect.
Bill M
Rating:
3.0
We have not received a receipt for our transaction. Manager was rude when we picked up the truck. There was no gas in the truck and we were advised the gas had been siphoned the night before.
WE NEED OUR RECEIPT
DEBORAH A
Rating:
2.0
I didn’t even get my “guaranteed” rental pickup and had to pay more for a 10ft box truck which smelt like sweaty balls, had a broken headlight and mirror would fold so I couldn’t see.
David B
Rating:
3.0
Customer did not leave a comment.
Tamra B
Rating:
3.0
The manager came out to help us to get everything completed.
Anita D
Rating:
4.0
Customer did not leave a comment.
Kimberly C
Rating:
2.0
Your employee tried to have me pay for gas given that it was at a quarter of tank, even though I only drove 21 miles. Which means I was given the vehicle with nearly the same amount of gas. That doesn't make sense.
Orin C
Rating:
2.0
There was roaches crawling around and mice droppings, you come in with nothing and there a huge possibility you maybe leave with something…
linda b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bianca T
Rating:
5.0
Good
Erick c
Rating:
5.0
Those guys always treat me with respect and kindness I give those guys there very hospitality thank you appreciate it we'll be back
Thomas S
Rating:
5.0
Customer did not leave a comment.
T'Lani S
Rating:
2.0
Better and more staffing. The last few rentals at this location terrible. Check-in and returns. Arrived on time, 3/20 rental and had to wait in return lane for over 15 minutes...and the guy said, " I won't charge you for another day".
Janet P
Rating:
5.0
Not much these guys were fast and efficient
Greg K
Rating:
5.0
it was great experience.
sharif s
Rating:
5.0
Thank you!
Jeffrey N
Rating:
4.0
Hire one more person to help the one man army at the desk. He was great and provided awesome customer service but for the weekend rush, an extra person would help him!
Oscar L
Rating:
2.0
I made a reservation online and received a confirmation number. Then I called corporate the next day to confirm and they had no record of my reservation. I then made another reservation with corporate over the phone. They told me several things that were very different when I arrived to pick up my truck. The truck wasn't ready, the staff was short and somewhat rude. they didn't have the blankets that I reserved and paid for.. The truck was dirty inside. When I asked them to sweep it out, they did so with an attitude. It took them an hour to get me out the door! I will not rent from them again.
Scott R
Rating:
5.0
Customer did not leave a comment.
Larry V
Rating:
3.0
My only issue was with the initial customer service at the desk! The young man was very unhappy and rude as in very abrupt. I tried being friendly and he was very rude. Instantly complained about work being to stressful when I asked him about his behavior. I let it go and waited on the man to install my hitch but almost left 😫
Donald W
Rating:
5.0
All was excellent! Customer service was knowledgeable and courteous.
Highly recommended!
Debora S
Rating:
5.0
Nothing….. very happy with your service.
Norman S
Rating:
1.0
Rates were way too high and expensive. Cost $325 for two days of rental
Jessie T
Rating:
1.0
When i first started the truck i noticed it was very loud. There was either a hole in the muffler or no muffler at all. I thought to myself, it must be fine or they would have given me a different truck. Once the truck was loaded, we were heading out and noticed a heavy exhaust smell in the cab. We had to drive both ways with the windows down, in the loudest truck you've ever heard. When we arrived at our destination we were both a little dizzy. We unloaded the truck and headed back. Our trip was 101 miles total. you can imagine how bad of a headache we both had at this point. Beyond getting sick and having a headache from the faulty equipment, I told the guy at the shop about the exhaust leak and he said " oh yea." I followed with "you knew about it?" He said "yea it gets pretty bad." I stood looking at him for a moment like are you freaking kidding? You knew it had an exhaust issue but just rented it out anyway. I seriously doubt that I will use uhaul again. I had a headached until Sunday evening smh
Travis H
Rating:
5.0
Customer did not leave a comment.
Jesse H
Rating:
5.0
Customer did not leave a comment.
Michael D
Rating:
5.0
Customer did not leave a comment.
Veronica H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Janelle P
Rating:
5.0
Customer did not leave a comment.
Alta-Nakiah R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica G
Rating:
5.0
Customer did not leave a comment.
Darren B
Rating:
4.0
Customer did not leave a comment.
Theodore M
Rating:
5.0
Customer did not leave a comment.
evelyn k
Rating:
5.0
Customer did not leave a comment.
massoud v
Rating:
5.0
Customer did not leave a comment.
Barbara B
Rating:
5.0
Customer did not leave a comment.
Anthony K
Rating:
5.0
Customer did not leave a comment.
julie s
|
Overall Experience
Rating:
5.0
Once again, the team members at this location were over the top great with customer service - from questions, to assistance, to returning the unit… this crew was highly motivated and smiles were present… no fakes here! Great people, Uhaul!
John G
Rating:
5.0
Customer did not leave a comment.
DEANN M
Rating:
5.0
Customer did not leave a comment.
JARUN L
|
Overall Experience
Rating:
4.0
They where great with my late reservation ,had everything they advertise and great customer service, attention to detail
Mekhi H
Rating:
5.0
Customer did not leave a comment.
Lynette R
Rating:
5.0
Friendly people
TONY B
Rating:
5.0
Customer did not leave a comment.
Katie Z
Rating:
4.0
Where is my receipt. I received this survey but still no receipt. Return was not to my liking. I would like my final price when returning. Not leave the keys there and we will get to you. It's not been over 12 hours and still no receipt
Jaime C
Rating:
3.0
Customer did not leave a comment.
Katie E
Rating:
4.0
Customer did not leave a comment.
Alexandra S
Rating:
5.0
Customer did not leave a comment.
Vera C
Rating:
5.0
Customer did not leave a comment.
Janet P
Rating:
3.0
Customer did not leave a comment.
Shawna M
|
Overall Experience
Rating:
4.0
After returning the truck, I was told I would receive a receipt via email. I still have not received one. 🤔
Unhappy customer
janyce d
Rating:
4.0
The location was very nice. The person who I worked with was not unfriendly, but didn't seem at all engaged with his job or with me as a customer. The truck I was given has a broken sun visor on the driver'sside, which I didn't see until after I was on the road. Not only was that a great inconvenience, it was a safety hazard.
Heidi S
Rating:
4.0
Customer did not leave a comment.
Nyia M
|
Online Move In
Rating:
1.0
When I came to pick up my truck, there were 2 people visible in the store and 2 people in the shop. The two in the shop walked off site somewhere and the other two in the store were on the phones with customers. I waited 15 minutes before the 2 from the mechanic shop part came back and were less than friendly. One male decided to help. Got the keys for the truck for me and walked me to the truck. Walked me to the truck and opened the back where the driving key was located and was thrown all the way in the back of the track. He reluctantly got up inside and got the key, hopped out, and said bye. No instructions on refill, no walk around, no nothing! I looked at the open truck and climbed up to pull the door closed that he could have gotten while he was up there. Hopped in the truck and left. Return was MUCH friendlier of a guy. He even made simple customer service comversation!
Amber R
Rating:
1.0
Costumer service was horrible. The guy at the desk looked like he didn’t even want to be there. Only good thing about this experience was that the worker was quick in getting out rental.
yesenia v
Rating:
4.0
Customer did not leave a comment.
angelika m
Rating:
4.0
Customer did not leave a comment.
ray h
Rating:
5.0
Customer did not leave a comment.
Alicia T
Rating:
1.0
They forced a late fee on our account stating the card on file was not going thru, three separate times, they don’t shined the ice and snow on the loading docks for customers I have a picture of that, I previous truck rented from here was so damaged I’ve rent my Uhaul from strawsburg excellent trucks this Uhaul on Buckley is the worst
ANDREA E
|
Overall Experience
Rating:
5.0
The guys were great and very polite and friendly transaction went smoothly and was fast took all of ten minutes so I would definitely recommend.
Tonika B
Rating:
1.0
Absolutely horrible customer service. There were around 20 uhauls in the parking lot located in the sun. There were 2 trucks located in the shade that were covered in snow. I went in and asked if I could have another truck that wasn't parked in the shade covered in snow. He told me the only other truck I could have was the the other one covered in snow. He then proceeded to give me a tiny snow scraper/brush and told me to clean it off myself. This is completely unacceptable, it hasn't snowed in almost a week and this truck was still covered and they did nothing to get it ready for the my reservation.
james c
Rating:
4.0
Regarding the cleanliness of the haul there was liquid spillage in center console that was not clean before we picked up. So make sure you look in and on everything.
Kristin P
Rating:
1.0
Customer did not leave a comment.
Odair D
Rating:
5.0
Customer did not leave a comment.
Hwal J
Rating:
5.0
The gentleman working was very polite and knowledgeable
Taylor M
Rating:
3.0
The drop off was easy and the guys were very nice at that process. It was the pickup that I felt rushed and the young man talked over me to get me out the door. I needed a dolly and was told there weren't any. We were moving, this is Uhaul, that's an important thing to have. This person said I could have a utility dolly but it would be more so I had no choice to get that. Then I was told I had to return the truck to that location when I was moving across town. I needed to drop it off at the location a block from my new home, but this person proceeded to tell me I was lucky to get this truck at all since most people wait 2 weeks to get a reservation for them. Every question, about mileage if I didn't answer quick enough he just said an answer and put it in the handed me the keys saying where the truck was and that was it. He was extremely rude. He looked like a teenager and I won't be back to this location. I had to drop the truck there then Uber back across town to my new home. They cost me more money insulting me in the end.
Christine S
Rating:
1.0
Trailer was stolen before I got there, but the team didn't know that. They sent me to a different location who they said had the equipment I needed, so I drove 20 minutes to get the trailer, and they didn't have the equipment either. I had to drive there again the next morning when they actually had equipment for me.
carah c
Rating:
5.0
Excellent experience with staff and truck rental. We will definitely use this location in the future and recommend to all our friends and family.
Arlene L
Rating:
4.0
Customer did not leave a comment.
Alexander H
Rating:
5.0
With U-Haul everything was perfect!
With mover'shelp.com it was a disaster.
First mover no call no show second mover said his car broke down.
Will not use that site ever again.
Bernadette M
Rating:
3.0
There were devices in the cargo van that ripped my matress. I spent $1000 on the matress so thanks. If I banged your truck then dang.
TANYA b
Rating:
5.0
Great staff!
Samuel R
Rating:
1.0
Customer did not leave a comment.
Yanicha C
Rating:
5.0
I have no recommendation for improvement…I was completely satisfied with the customer service.
ALTON S
Rating:
5.0
A little clearer directions on finding the U-Haul is the only thing we’d like to add
tim c
Rating:
5.0
The gentlemen who helped set me up and check-in were friendly and helpful. The whole process was smooth and quick. Thank you
Robert E
Rating:
5.0
Yes
Yonatane S
Rating:
5.0
Customer did not leave a comment.
james m
Rating:
4.0
The gentleman that checked me on was very helpful and pleasant. I appreciated his service
FRED H
Rating:
3.0
Customer did not leave a comment.
Nicole M
Rating:
3.0
Customer did not leave a comment.
Jessie W
Rating:
3.0
I rent from there all the time and there rude and I called to let them know I was running about 30 minutes late and he wanted to charge me a full 24 hours so I felt like I had to speed through traffic on safely to get there to avoid the charge that I can’t afford that business
Steve H
Rating:
5.0
The gentleman that checked me in went above and beyond what was necessary. Before assigning me a truck he checked it and noticed it wasn’t ready so he checked out another, but because of frost on the windshield he whipped it off before letting me leave. The customer service provided at this location sets a fine example for other uhaul locations. Great way to start off a move
Chris M
Rating:
5.0
Customer did not leave a comment.
LEANDRO G
Rating:
5.0
Customer did not leave a comment.
oneria m
Rating:
5.0
Customer did not leave a comment.
Jovani B
|
Overall Experience
Rating:
2.0
I was promised a free month of storage, and when I arrived after a 2k mile drive, he told me that he didn't see that I could get the free month and made me call the 1 800 number to verify, and set it up through them even though my reservation was showing up. I eventually got itbsoeted but very frustrating after a long drive.
Seth H
|
First Impressions
Rating:
5.0
Everything was great with my time using this facility. During one of the winters, there was a burst pipe that affected my unit. The team that was taking care of this problem was extremely helpful, courteous and efficient in resolving the issue and moving my belongings to a different unit.
MARIE W
|
Overall Experience
Rating:
4.0
There was an oil leak coming through to my storage from the one next to me on the right! Only noticed it cause I moved my things!
Tara B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Cleus W
|
Overall Experience
Rating:
5.0
Awesome experience. Great staff
sally k
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammy M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shirley W
|
First Impressions
Rating:
5.0
Joe was very helpful
Mark P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donell W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
relinda l
|
Overall Experience
Rating:
2.0
The manager said that I don't have access to my storage space after 7 PM. But other UHAUL customers have access to their storage space until 10 PM. I still don't know the reason why I don't have access to my storage space after 7 PM.
David S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emily M
|
Overall Experience
Rating:
5.0
Keep up the good work.
Sandra B
|
Overall Experience
Rating:
4.0
In all honesty I really won't know how the experience is until I have the full experience. Also, the staff at this facility were very helpful an respectful.
Ladora C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tim B
|
Overall Experience
Rating:
5.0
Very kind and friendly staff thank you for everything!
Kahlil M
|
Online Move In
Rating:
5.0
Clean facility and well maintained
Nicholas D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
remeka m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammie J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
oliver k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
tiffany l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah I
|
Overall Experience
Rating:
5.0
Thanks for everything
Lena H
|
Overall Experience
Rating:
4.0
The Denver facility has a double check in process with the Uhaul card where one swipes up and one swipes down to get In? Super hassle it was
Doors wouldnt open
Yikes...
Greg P
|
First Impressions
Rating:
5.0
Employees were helpful and friendly. Our family's mive to Colorado was made easier because of your staff and Uhaul
ERIK K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
|
Overall Experience
Rating:
5.0
Good service
doroteo f
|
First Impressions
Rating:
5.0
The staff was SUPER friendly n helpful. Always. Most likely will need another storage for some of my daughters things that I cant seem to let go of yet. She has passed. Definaty will go there.. Thank you.
Donna P
|
Overall Experience
Rating:
4.0
Lights would go off and you would have to stop what you are doing and walk down the aisle to get them back in.
allura w
|
Overall Experience
Rating:
5.0
Ivan was great at check in, top notch customer service
Jonnie A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lori R
|
First Impressions
Rating:
5.0
6+ years of excellent service. Not one issues came up during my experience and would happily recommend and use the services again!
KENNETH C
|
Overall Experience
Rating:
5.0
If there is a problem, your right on it and make sure it’s fixed right.
Sandra B
|
Online Move In
Rating:
5.0
Really awesome employees. They all were kinda and accommodating with my move in needs.
Tim B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JERAMIE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Veronica H
|
Overall Experience
Rating:
4.0
Would have given an excellent review if not for the excessive emails asking me to review my experience.
Joseph C
|
Overall Experience
Rating:
4.0
The staff was helpful and supportive to of all my needs
Teressa W
|
First Impressions
Rating:
3.0
The storage units didn’t have any light and the light coming from outside was not enough to see most spots inside the unit. I arrived around 7:30 to pick my U-Haul truck up on the day of my move out. It was to be ready by 7am and was marked for online/self pick up at the Buckley site in Aurora. I called customer service to help direct me to pick it up and they stated the facility messed up and the vehicle was not ready and that I’d have to wait until 9am for the office to open. Once inside, admittedly a little frustrated but not being rude, assistant Manager Irving who was helping another customer told me to “stop with my attitude” because it wasn’t the guys fault who was helping me. I informed Irving I had missed picking my help up from the airport due to this mess up and had not even received an apology or a way to fix the issue. Irving was extremely unprofessional and did not handle the matter properly.
Shanae G
|
Overall Experience
Rating:
3.0
I needed a bigger storage unit than the one they gave me I can't even put the rest of my stuff in there. That really sucks but I hope to have it out of there next weekend
CHERYL T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tara B
|
Overall Experience
Rating:
4.0
I had to move as i could no longer handle the large fees and lien fees. I was unemployed all of 2022 and only recently started working again.
Cyndy C
|
Overall Experience
Rating:
3.0
The Store Manager Malik is very rude. Every time I came into the store he seemed bothered that he had to do his job or deal with customers.
Deana R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RITA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Salvador M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Franklin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua S
|
Overall Experience
Rating:
5.0
Entire staff had a chill vibe, super communicative, understanding and helpful. I appreciate the reciprocity of energy. I would recommend this location over others.
Ambrose G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rocky J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany L
|
Overall Experience
Rating:
5.0
So reliable uhaul help make much more easier for us to move thank you U-Haul.
Marina D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sharia H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer M
|
Overall Experience
Rating:
5.0
Once the location had a new manger the customer service improved a great deal.
SUZANNA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill M
|
Overall Experience
Rating:
3.0
The manager was great and a few perks came with it. A free lock and free use of appliance dolly. Great experience, jus over priced storage unit.
tomme p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua G
|
Overall Experience
Rating:
2.0
There was a water pipe that broke which you all gained access to my unit and boxes were removed and not replaced there was items covered with blankets that I did not cover U haul has Replace the lock And I had to get a locksmith to reopen my unit... 100.00 for locksmith
Steve C
|
Overall Experience
Rating:
2.0
I closed out my storage units in the middle of the month and was a month to month rental after 11 months. I did not get a refund of the extra time after leaving both units very clean. Pretty poor process. If I have to use a storage service again, I'm not sure I'll use this one.
MICHAEL W
|
Overall Experience
Rating:
1.0
The workers here were rude, lazy, and never had answers to questions. The main office always smelled like marijuana. Always. No one I know will use this facility and I definitely won’t use it again.
KELA F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah I
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Keeley N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph K
|
Overall Experience
Rating:
5.0
Thank you very mucha.
Muchas gracias
Alfonzo G
|
Overall Experience
Rating:
1.0
The staff seemed intoxicated. They were unhelpful and didnt seem to be able to answer questions clearly and were rude. The unit door wouldnt roll down after I moved all of my belongings in. I had to move all of my belongings into another unit BY MYSELF. I will never rent from here again and I intend to make sure that anyone I know in Aurora wont either.
KELA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sally k
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Cheryl C
|
Overall Experience
Rating:
3.0
Process to cancel unit was annoying
cory n
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Taneisha J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sheila e
|
Overall Experience
Rating:
5.0
Malik and his team were so humorous but professional. I truly enjoy the professionalism. I would refer family and friends. Thanks Zero (inside joke).
Debra W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
dakota s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alton W
|
Overall Experience
Rating:
4.0
I gave an above average because of all reasons except staff. One person was extremely helpful. However everytime I ha e used this location for storage, rental, or just getting boxes, I get no greeting basically ignored and seems like they are being bothered customers are even there. No sense of cust service including mgmt they just sat in office laughing with customers waiting. A simple greeting or when walking away from counter acknowledge your customer and let them know you'll be back. The staff needs a lesson in customer service.
Shawnee R
|
Overall Experience
Rating:
5.0
Everything was great thank you!
ASHLEIGH C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debra W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vamshidher r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ian A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin B
|
First Impressions
Rating:
3.0
I feel like having to use an access card 2x each time you go in the facility during business hours, while trying to move is very inconvenient. Otherwise all good
ASHLEIGH C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aaron S
|
Overall Experience
Rating:
4.0
Once we got to the storage unit I quickly realized that we had more items than space. So I had to purchase another unit unexpectedly costing an additional price for a second unit but ,What Ivan was able to do for us is give us the 1st month free on both units and pay for August up front and we appreciate that so much. He truly went out of his way to accommodate our needs. The rest of the staff was also very friendly as well. Definitely would recommend U-HAUL to anyone who is in need of renting a truck or needs a storage unit. My only wish is for the price the units should be bigger.
Sincerely
Stephanie and Rodney Brokenberry
720.481.6438
Stephanie B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Crystal Q
|
Overall Experience
Rating:
5.0
We have used this storage facility for years and have no issues. I like the secure facility and they are clean. Staff have always been top notch.
Christopher R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Renia H
|
First Impressions
Rating:
5.0
Was very nice. Just one thing is they don't refund you if you move out early
Kayla F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jennifer M
|
First Impressions
Rating:
5.0
Great staff that were helpful. Was surprised how smooth the process was to get a unit. Very professional!
nicholas c
|
First Impressions
Rating:
4.0
Every thing was fine other then the price which I thought was a little high. However do to the fact the units were climate controlled, I could under stand the prices. I could not pay the higher cost. I found one that was twice the size for less money, but not inside.
Chuck S
|
Overall Experience
Rating:
5.0
Having the carts available was awesome, being on the first floor was so easy to load and move out!
Rolf/ M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esther D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
bill k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alan c
|
First Impressions
Rating:
5.0
I will use it again when needed.
IRENE H
|
First Impressions
Rating:
1.0
Well, Robert (the previous GM for 750 Buckley in Aurora, Co) never kept promises made to waive late fees when I was out of work due to an accident. He also promised prorated refund of rent when I moved my things out of the unit (1733.)
While I was there loading the trailer I drove from Washington to Colorado the employees were lazy and disrespectful. They paid attention to their phones and gossiping about the drugs they took at the rave they attended for New Years Eve. Which then one of the employees ran after me when I was pulling out with a walkie talkie to radio the trailer number to the others because they assumed I stole the trailer.
I just want what was promised at this point. Especially after being accused of being a thief. I don’t know what the deal is with this location but the entire two years I had my unit there it was horrible. Employees would curse me out and call me names because I was late on my payments. Nobody ever returns your calls or messages either. Someone needs to really do something with the people and their attitudes there.
kyle G
|
Overall Experience
Rating:
5.0
Good service , very clean and efficient. Was easy and very convenient to use
Chelsea K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LOUIS J
|
Overall Experience
Rating:
2.0
The employer has to watch what that saying around customers and who they are taking too
WALLACE L
|
Overall Experience
Rating:
1.0
The GM, specifically, was a real jerk. I had 2 units in the building. The units were billed on separate cycles on different days. One of my units was paid up and one was a few days late when my dad and I stopped by to drop off some camping equipment. I only needed access to the unit which was paid up, and I was denied entry to the entire building because my other unit was slightly past the due date. Not only were we denied entry, the GM was mean about it. I was livid; I was literally shaking from shock and anger at the way he talked to me. The GM was completely uncaring and rude to the point that I lost my temper and said it was bs for which I immediately apologized, but maintain that is technically correct. My father was furious, too. I ended up paying for the other unit and letting the GM know that we would be emptying both units and leaving before renewal. That's exactly what we did. His behavior was completely unacceptable. Firstly, what he did was wrong and secondly, his attitude was disgusting. A man should not be in a customer-facing role if he can offer zero compassion or empathy. Furthermore, I will be emptying a third unit at another u-haul locations as soon as arrangements can be made. I am really upset about this incident and I want nothing further to do with the entire company after this experience.
Laura P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emma B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rayel M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shawnee R
|
First Impressions
Rating:
5.0
Robert is a great manager. Please recognize him for his exemplary customer service skills.
SUSANNA M
|
Overall Experience
Rating:
5.0
Manager and workers had excellent service 👍
toyya r
|
Overall Experience
Rating:
2.0
I came into the facility as I needed to update my autopay for my unit as my checking account changed due to a merge. I was told I couldn't use my checking account to do this and had to iise a debit/credit card. In the mean time the staff was more concerned with video games etc. and it wasapparent the associate didn't hear my need after explaining twice. Once I paid my monthly fee I asked was this set up on auto payment, had to look at the screen as he was leaving, said yes ,and told me to I can call back if needed then walked away.
Associate distracted, not focused on the customer for a simple transaction and not confident my acct is set up correctly. Most likely will need to call again. Poor service.
MICHELLE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dina P
|
First Impressions
Rating:
5.0
thank you
Thomas J
|
Overall Experience
Rating:
5.0
Excellent customer service!
toyya r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Roger S
|
First Impressions
Rating:
5.0
Really a great experience being able to rent a moving vehicle and be able to rent storage at the same place. Storage facility is quite impressive - from the security to get in, to the carts, ease of getting to your storage locker and it was really clean!!! Made moving much more pleasant Thank you!
Regina D
|
First Impressions
Rating:
5.0
Thank you to the U-Haul staff at the S. Buckley location. They were always professional and with the utmost curtesy. The facility was always clean and safe. I highly recommend this U-Haul and storage facility for all your moving and storage needs.
Frankie P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert E
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Ashley H
|
Overall Experience
Rating:
5.0
This is where you want you're next storage unit... real talk
Adrean J
|
Overall Experience
Rating:
5.0
Everyone was nice and friendly. They walked through step by step of everything we needed to know to use their units. They didn't just give you the key and tell what to do on your own. I liked that.
SHARON R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RODNEY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn J
|
Overall Experience
Rating:
5.0
Great customer service. Staff was super easy to work with, and friendly.
Nick C
|
Overall Experience
Rating:
5.0
It’s a perfect setup. Nice and clean and the staff was very nice when I was trying to figure out the door to get in.
Hollie J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jaquetta G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ty'Vaughn I
|
Overall Experience
Rating:
4.0
It would have been nice to be able to access the storage unit after 10pm but otherwise I had a great experience!
Danniell I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dawn j
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carolyn W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas J
|
First Impressions
Rating:
2.0
I was told that i would have a main floor storage area and that didn't happen. I then got my storage room and that was already occupied so then they gave me another one. Got most of my stuff in and the reader or card stopped working.
richard w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danniell I
|
First Impressions
Rating:
5.0
Really good experience, they were a bit busy so it was a bit of a wait to be assisted. When I had to get a larger storage unit they were quick to help us upgrade. Friendly staff!
Brittany F
|
First Impressions
Rating:
5.0
Good job folks in helping another military move!
LCDR Nowell
Sonja N
|
Overall Experience
Rating:
3.0
Checking out my storage process needs improvement. They guy didn't listen to anything I was saying to him and made me walk all the way to the storage when there was already a uhaul lock saying it was customer ready.
Marcus T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dolores c
|
Overall Experience
Rating:
1.0
I had such an awful experience checking in. The representative that checked me in took FOREVER! 30 mins to check in is RIDICULOUS!!! Not only was she slow but literally kept falling asleep at the desk! (multiple times) As well she continued to eat her food in front of customers and would stop her typing in the system to take a bite of her food. I was asked for 1st floor or 2nd. I picked 1st and she assigned me 2nd as she was not paying attention due to falling asleep. I as well rented a 5 X 10 X 8 and she gave me a 5 X 5 X 8. Worst experience EVER! Now I have to waste time out of my day to go back to the uhaul and switch it to the correct storage I was supposed to have in the first place
Brandie V
|
First Impressions
Rating:
3.0
Truck that i used was unsafe, as i was driving, driver side door opened all of a sudden.
Unsafe
MARTHA P
|
First Impressions
Rating:
5.0
Kind employees!
Megan J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nick C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cleo F
|
Overall Experience
Rating:
3.0
Prices are a bit high. Also there should be one swipe for check in and opening the door not two.
Stephanie C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelo L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaliyah G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie S
|
First Impressions
Rating:
5.0
Have used this specific location for the last couple years for my moving and storage needs. Everyone is friendly and always very helpful, makes moving a little less stressful. The store is always stocked with many useful supplies. The price is reasonable for what you get and the move out process is very easy. Will definitely be coming back for any future moving needs!
Julia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary M
|
Overall Experience
Rating:
5.0
Due to a burst pipe which caused some water damage, our belongings were moved to a new unit. This was handled very smoothly and quickly. Staff was professional, organized, personable and extremely efficient.
MARIE W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
anetra d
|
First Impressions
Rating:
5.0
I cannot say enough good things about U-Haul from Colorado Springs, CO. to Aurora, CO. . I struggled to keep my end of the move together, due to life beyond my control if something was to go wrong it did. Murphy's law was crashing in on me from every direction. Yet, somehow U-Haul stood beside with change after change and every request I made, there were many. I wish I had everyone's name so I could mention you personally. U-HAUL ROCKS!!!
Than you for not letting me down.
Cindy Cunningham
Cindy C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deja H
|
Overall Experience
Rating:
5.0
Thank you so much for your excellent service and making my move and need for storage so easy and convenience. You saved me!
dawn j
|
First Impressions
Rating:
5.0
Very helpful.
Lolita A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca M
|
Overall Experience
Rating:
1.0
Manager was very rude and not helpful at all, other employees was ok! I will never use this uhaul storage again!!!!
Pamela K
|
Overall Experience
Rating:
3.0
Check in process was extremely slow. All the personal contact questions were way too invasive. The clerk called my emergency contact without even asking me. He disturbed my 90 year father.
Joseph B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dorian D
|
First Impressions
Rating:
5.0
Every employee was professional and helpful.
Tae K
|
Overall Experience
Rating:
1.0
I experienced an issue with the storage facility where upon checking my unit the lock would not open with the key. When I involved one of the staff members (Kimberly Cole) about the issue, which she nonchalantly prompted that my lock may have been tampered with and suggested how to get the lock off with a tool. Once that was unsuccessful, the on duty manager (Brandellyn Cunningham) stated that to gain access to my belongings I would need to call a lock smith since they did not have anything to cut the lock with on-site, which she assured I could be reimbursed or credited for the $89.99 if I brought my receipt. I inquired about the refund/credit and having management check security footage to ensure my lock was in fact tampered with and to consider relocating my belongings. But instead I was given the run around each time I tried to get in touch with the General Manager, Robert. Overall, my experience with customer service at this facility was very poor and my concern for the safety of my belongs was never met.
Amber W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah T
|
Online Move In
Rating:
5.0
The manager George went above & beyond to honor the reservation I got through getting a rental, after the rental customer service representative would not honor the deal. George truly saved the day.
THANK YOU GEROGE
Jennifer W
|
First Impressions
Rating:
3.0
The facility was fine, the employees are not the best. Sometimes they are rude and the service is always slow. It does not seem like the employees like each other and get along. One employee asked another employee for help because she did not know how to do something and the other employee end up being very rude to her.
JESSICA F
|
Overall Experience
Rating:
5.0
Customer service was great. Followed all Covid procedures.
Marlene W
|
First Impressions
Rating:
5.0
Ms. Nicole Pixley and Ms. Frand (I'm shortening that because I didn't get her full name), were awesome! They made the whole process smooth and easy. The access hours for the storage unit without after-hours access was not all that convenient and paying extra for after hours access was not convenient, but other than that, I really appreciate how easy U-Haul made the move.
Aneesh J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth G
|
First Impressions
Rating:
4.0
Super super employees. Super helpful. Super nice. Super place.
Donna P
|
First Impressions
Rating:
1.0
I was one day late and came to clear out and was told i owe for the whole month? To pay for a month i cant and wont be using? Is Uhaul that hard up for income? Up yours you cheap a ss es.
Scott C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILLIP R
|
Overall Experience
Rating:
3.0
Would have stayed there but the price kept going up being a long time customer you should have discounts or something long those lines for the customers that have been there for years.
FRANKLIN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donna c
|
Overall Experience
Rating:
5.0
The service was excellent 10/10 would recommend.
Brian T
|
First Impressions
Rating:
5.0
I was very pleased with how polite everyone was. I particularly appreciated Nicole's patience in explaining why she needed additional contacts on the account. She explained everything slowly and efficiently, and then she walked us over to my storage and showed how everything worked.
I do want to share when I first called the lady who answered the phone was very nice and helpful given that things changed for me just that day and I needed a truck, moving help and a storage unit.
A special thank you to Brad from Movely for getting me 2 very nice movers!
Thank you all so very much!
CAROL M
|
First Impressions
Rating:
1.0
There’s was line of people waiting for services and the manager was just walking around not helping the one clerk assistant the customers. That’s bad business.
Larry P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
donna c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler Y
|
First Impressions
Rating:
2.0
Rude staff one lady from behind the desk got into a loud argument with customer which ended up escalating with police showing up.
MICHAEL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda E
|
Overall Experience
Rating:
1.0
Customer service sucks
jasmine l
|
Overall Experience
Rating:
4.0
After snow storms the parking lot and the area going into the storage was never shoveled customers would have to walk the the snow and on ice to get into the building. But the area into the store was clean
DEBBIE O
|
Overall Experience
Rating:
5.0
Friendly and very helpful. Thank you to Justin for taking care of us.
PHILLIP R
|
First Impressions
Rating:
5.0
All good; thank you!
natalie B
|
Overall Experience
Rating:
5.0
Thank you!
Lucille T
|
Overall Experience
Rating:
5.0
I had confidence that all my belongings was safe and the people are very friendly and the price is right thanks so much U-Haul
David W
|
Overall Experience
Rating:
5.0
Never had a problem . Everyone is helpful and
everything is very clean 👍 would recommend u-Haul on 750 S Buckley Rd. Thanks guys!!
Kaleshia P
|
Overall Experience
Rating:
4.0
NA
Stephen B
|
Overall Experience
Rating:
5.0
.
elis r
|
Overall Experience
Rating:
4.0
None
Barbara E
|
Overall Experience
Rating:
2.0
It was a clear in your face nickel and dime ripoff to demand I pay insurance for my pretty worthless stuff when not wanted and having to buy a lock you demand instead of using a lock of my own.
Jamie M
|
Overall Experience
Rating:
5.0
Friendly and helpful staff. Facility was well maintained and convenient/easy to use. I would recommend this location to family and friends!
Steven B
|
Overall Experience
Rating:
5.0
Jared helped me and everything was perfect.
DESTINEE B
|
First Impressions
Rating:
4.0
All went smooth. Good customer service
Kent S
|
First Impressions
Rating:
3.0
Everything was great, however, the entrance to the facility was often busy and other renters sometimes clogged the entrance way, making it hard to load/unload
TOM S
|
Overall Experience
Rating:
5.0
I really appreciated how easy it was to make my payment over the phone. And all employees were very friendly.
frankie e
|
Overall Experience
Rating:
1.0
Elisha provides excellent customer service. Unfortunately her coworkers do not. Two of them are most rudest individuals I’ve encountered how they speak to other customers. One of them is the manager.
Sen C
|
First Impressions
Rating:
5.0
Very professional
Gregory H
|
Overall Experience
Rating:
5.0
The only thing is there was a place to leave furniture that was lightly used we put some really nice stuff there and was told we could not do that. Other then that the staff was nice .
Michael R
|
Overall Experience
Rating:
5.0
👍
Langston C
|
Overall Experience
Rating:
5.0
As always I am a satisfied customer
Maria D
|
Overall Experience
Rating:
4.0
Great place with great staff!
Sam L
|
Overall Experience
Rating:
1.0
Lost my accont
Shawn F
|
First Impressions
Rating:
5.0
Convenient, fast and friendly service!
Natasha J
|
Overall Experience
Rating:
4.0
The staff and facilities were good. The computer reservation system needs work. Showed me as being in a storage unit but I'd cancelled it before ever moving in. But I kept being billed. Finally fixed.
Mark M
|
Overall Experience
Rating:
5.0
None
Jerome W
|
Overall Experience
Rating:
5.0
thank you for being around
glenn g
|
Overall Experience
Rating:
5.0
Having a storage unit already available at the end pf the move was TERRIFIC! The $0 rent was even better!
Dominique B
|
Overall Experience
Rating:
5.0
none
GLORIA C
|
Overall Experience
Rating:
5.0
Justin is Awesome!!!
Donald B
|
Overall Experience
Rating:
5.0
Allways good Service
GREGORY O
|
Overall Experience
Rating:
5.0
The staff were so helpful & attentive to detail, especially Justin G., the GM. He helped us pick a better moving option that was perfect for us; these guys are moving experts! Definitely coming back!
Betty R
|
First Impressions
Rating:
5.0
Justin & his staff maintain a very clean facility & are really interested in working with their customers to provide a great experience, whether renting a storage unit or a truck. Highly recommend!!!
linda k
|
Overall Experience
Rating:
5.0
Clean room and great customer service
ulik a
|
First Impressions
Rating:
4.0
N/A
KENDRA W
|
Overall Experience
Rating:
4.0
I used a storage unit for more than 3 years. The only trouble I had was the latch to lock the unit it was hard to open and close.
CHARLES L
|
Overall Experience
Rating:
1.0
normally east and great and have used this place many times for a long time they screwed up my move. Cost me 100 won’t see again and made me wait at drop off for over an hour due to U-Haul mistake
colt w
|
Overall Experience
Rating:
5.0
It was as good of an experience as it could be.
Sam L
|
First Impressions
Rating:
5.0
The spaces are limited by the cement pillars, thats a minus. Huge shout out to the staff, however! They are friendly, fun and and super engaging.
Cesar C
|
First Impressions
Rating:
5.0
Prices were too high.
Tranay T
|
Overall Experience
Rating:
5.0
Ok if I could give this location, Justin and the rest of the staff 10 stars I would. They went beyond great customer service. Their help in planning and executing a cross country move was a huge help.
barbara r
|
Overall Experience
Rating:
5.0
Very helpful staff
DAVID A
|
Overall Experience
Rating:
4.0
Thank you
Donell W
|
Overall Experience
Rating:
4.0
The parking lot is trashy and the snow and ice accumulation was dangerous....ice falling off the roof and gutter was dangerous....the parking lot needs to maintained better.
carmen f
|
Overall Experience
Rating:
5.0
Great service!
SUSAN S
|
Overall Experience
Rating:
5.0
The Staff is polite and professional, the facility is very clean, and I so appreciate the area where you can leave things you have no use for.
Tracy A
|
First Impressions
Rating:
5.0
Justin is a good Manager to work with. Have been having some medical issues and he is understanding in helping me out.
REBECCA T
|
First Impressions
Rating:
5.0
Efficient, friendly, and helpful!
NICOLE K
|
Overall Experience
Rating:
5.0
The Manager Josh was awesome!! Answered every question i had, showed me what options i had as far as trucks and storage. Also gave me a quote for my long distance move. Best customer Service by far!!!
cherry t
|
First Impressions
Rating:
5.0
This facility was ideal. I always felt safe and felt like my possessions were well stored.
Donna B
|
Overall Experience
Rating:
4.0
My experience was very pleasant here. I had a unit for 4 years and never had any issues.
VICKI Y
|
Overall Experience
Rating:
5.0
I drop off tuck at1527 Greeley on Saturday 4:30pm...
tommy a
|
Overall Experience
Rating:
3.0
All staff were very helpful with questions.
Like that you can call pay over phone or go in.
Online is also available.
Only problem was the lights in hallway were out. Made it hard to see .
Diana C
|
Overall Experience
Rating:
5.0
Everyone was so helpful to us during a difficult time with my husband's medical emergency. Can't thank you guys enough for your kindness! You rock!!
BRUCE K
|
Overall Experience
Rating:
5.0
great people and place
Neal L
|
Overall Experience
Rating:
5.0
Friendly and professional after our 1700 mile drive.
Jim s
|
Overall Experience
Rating:
5.0
Safe and spacious place to store your belongings. The staff is very nice and helpful.
ronai r
|
Overall Experience
Rating:
5.0
My husband had a medical emergency on the road and we ended up having to turn around and store our stuff. The guys here went above and beyond to help us in a very trying time.
BRUCE K
|
Reservation
Rating:
5.0
They are very nice and friendly
lucrecia p
|
Overall Experience
Rating:
5.0
Manager, and employees was very friendly and helpful with all my needs!
Pamela K
|
Reservation
Rating:
5.0
Helpful & love continued support! Blessings & Happy Holidays All ❤️
lynda r
|
Reservation
Rating:
5.0
Would use again
CHARLOTE A
|
Overall Experience
Rating:
5.0
Did not Haber use the storage.. Everything worked out thank you
karon w
|
Reservation
Rating:
5.0
It was always a pleasant experience. I had no issues while storing here. Staff is willing to accommodate when life happens. Highly recommend this facility.
DEBRA B
|
Overall Experience
Rating:
3.0
The latch to my locker was extremely difficult to open, appearing to be damaged. I was billed for a full month having used the locker for only 16 days. I was informed that UHaul does not pro rate.
Robert R
|
Overall Experience
Rating:
5.0
very helpful and friendly. if I need UHaul again, I will go back to this location
kathleen w
|
Overall Experience
Rating:
5.0
The staff was friendly and helpful. They even accommodated my need to access my unit on my final day before their regular business hours. Thank you for excellent customer service.
Bobbie B
|
Overall Experience
Rating:
2.0
We contacted them multiple time that the storage is empty after 10 days of using; however, they have not checked the storage for more than 2 months and continued to bill us with late fees.
aiden c
|
Overall Experience
Rating:
3.0
1
Julien M
|
Overall Experience
Rating:
5.0
Everyone who assisted us was helpful and friendly.
Ashly Q
|
Reservation
Rating:
5.0
The check out process went very well. They were very thorough in going over the truck. . The check in process was just as easy. Took less than 5 minutes. Would recommend them
sheila e
|
Reservation
Rating:
5.0
Thanks you all for being there for me, you 're guys was awesome, May God bless you and your staff, thanks you.
chantel r
|
Overall Experience
Rating:
4.0
The only problem we had (aside from a 1-hour delay due to a fire alarm no one knew how to turn off) was the extreme heat on the 2nd floor. At times, it was close to 100 degrees, hotter than outside.
jeanine z
|
Overall Experience
Rating:
4.0
Monthly payments too high
KIETH B
|
Overall Experience
Rating:
5.0
Nice facility and convenient.
Edwin S
|
Overall Experience
Rating:
4.0
I only needed storage for a few months, other then the parking and being able to load/unload truck this facility wasn't bad.
kim c
|
Overall Experience
Rating:
5.0
With staff constant change experience was better than expected!!
