This team has always been helpful, kind and supportive. My items were always available and safe and the team always suggested ways to make my storage experience better.
Heather M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at 67th & Bell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is always helpful and courteous
DENNIS C | First ImpressionsEverything went well. The guy explaining the 3 computer locks to gain access was knowledgeable, tho did not explain their use/locations well and was on the gyrmpy side.
Nina E | First ImpressionsGreat facility Dante is the absolute legend! Always polite, professional, polished & punctual! He’s a great U-Haul, ambassador - honestly, he deserved a promotion - this man is incredible - I’m not saying this based on ‘one of Dante’s good days’ - I have talked with him in person, on the phone, by email and text probably 25 times over the past 3 months - every time: same Dante, different day, simply excellent in every way! Sincerely, Steve & Ashley Mohr
steve m | Overall ExperienceThere is no interior lighting in the units so it is extremely hard to see and move around. I had to move from several other units to a new one because after a few years of storing here my unit was full of dead roaches, crickets and all sorts of other bugs and there was a black powder all over my belongings and some even looked like water damage on top of boxes and other items.
David L | Overall ExperienceGreat customer service. Thank you!
Ann H | Overall ExperienceThe staff there are absolutely nice and friendly.. It seems they have a well oiled machine.
Daniel T | Overall ExperienceGreat staff always helpful. Thank you.
Darlene P | Overall ExperienceDante is the MAN!!! went way beyond the call of duty to make it "right" for me after a string of recent bad experiences about my move to Arizona - he restored my faith in U-Haul - so thankful for him - he deserves a raise, bonus or any type of recognition you would give to the "best of the best" at U-Haul!!! Sincerely, Steve Mohr slgm70@gmail.com
steve m | First ImpressionsAll employees are very nice and they go out of their way to make you feel comfortable.
Janet D | First ImpressionsGreat experience
Adam C | Online Move InThere was mouse droppings in my unit. I hope there is not a problem with mice. I do not want my stuff chewed up.
Angela D | First ImpressionsDante, the general manager was so patient and accommodating! The staff members, Dylan and Karen were very polite and helpful as well. I will use this U-haul facility again! Remember talk to Dante! He will treat you right!
Leslie H | Overall ExperienceVery helpful an acomidating an nice
Kimberly E | First ImpressionsDante is the man!
Russell B | First ImpressionsI thought the desk employees were very helpful, kind and professional—a very welcoming atmosphere
Cathleen N | Overall ExperienceVery satisfied place say the least.
Joshua D | Overall ExperienceAll staff and online communication services are well accommodating and provide effective and efficient solutions for all customers!
Deanna S | Overall Experienceprice was a bit o high for such a small space
dennis s | Overall ExperienceDante was awesome. Thanks for all help
SERHAT K | Overall ExperienceShady management practices and lack of communication with contract holders/signers. Absolutely do not recommend!
Lora H | Overall ExperienceGreat staff. Dante and Karen are amazing
rosina l | Overall ExperienceThe GM and Megan were awesome ...... there was this creep in the storage facility while I was with my girls and they handle it great !!!!
Angela n | Overall ExperienceThis experience was amazing! Karen was very helpful and friendly and got me exactly what I was looking for!
Samantha P | First ImpressionsDante Shumante was super helpful in the process of renting my storage unit.
Ann G | First ImpressionsI will rent again
David C | Overall ExperienceMr. Shumante was very helpful and professional in making my move to a smaller storage unit in the same U-Haul facility easy. The facility is always clean and organized, well lit, with easy access. I feel safe going there even at night.
Ann G | Overall ExperienceI loved it very safe and secure, and clean!
Joshua B | Overall ExperienceThe reason we wouldn’t recommend anyone to U-Haul Is the fact we made a payment on our unit 2 days before we closed it out. We didn’t except to get everything out in 1 trip but we did. We thought it would be prorated for the rest of the month but were told no you didn’t do that and the fact that you have some staff that aren’t very friendly or helpful
John J | Overall ExperienceGreat Facility, Great Staff, Very Clean, and the Price Is Right, that’s forsure, Just wish they offered a few larger units then what they’re largest unit is, then I wouldn’t have to rent 4 units a month…. I guess that’s my problem though, not theres, huh? O well, I strongly Recommend!!!!
Eric S | First ImpressionsThank you guys! Keep up the great work.
Mathew M | Overall ExperienceMy locks were cut off and my boxes were all opened and gone through. My locks were replaced and I was told you needed to inventory my units for auction. My units were not in danger of being auctioned. Even my stuff in plastic bags were ripped open.
TAMERIA P | Overall ExperienceDante and Dylan were of great help.
Roger K | Overall ExperienceVery good service
Susan W | First ImpressionsMy only issue is the second floor has no ramp or elevator access to move goods makes if very difficult and led to our decision to move to another location that offers better access
Michael G | Overall ExperienceI'm so grateful for AJ and Megan they went above and beyond to help me.
Miranda H | Online Move InFriendly and helpful staff
Alexander G | First ImpressionsThey double booked me, and charged me twice.
Carlos A | Online Move InReally feels like you increased the monthly rent 4 times in one year.
Reese P | Overall ExperienceWill recommen someone else
David C | First ImpressionsExcellent service!
sarah L | Overall ExperienceDawn was extremely helpful! Very friendly and knowledgeable.
CHRISTOPHER N | First ImpressionsThank you guys so much you put me at ease knowing my property will be safe and sound
Maria N | First ImpressionsMy son Randal rented a storage unit and the guy at the counter was very kind and friendly and helpful. Thank you. My son will be in to pay for his unit on July 28 which will be due.
thomas p | Overall ExperienceStaff was helpful and friendly.
Samuel B | First ImpressionsThe price is too high for the size of the storage unit and the manger is not very friendly
Jessica M | Overall ExperienceGreat place and staff.
Jeffrey D | First ImpressionsI originally reserved two smaller units, but when I arrived I found that the units were too small to store my items. There were no larger units available. The young man who was assisting me immediately made one phone call and located a larger unit right down the street from that location. The young man at the new location assisted me immediately and we were in and out within MINUTES. The facilities at both locations were very clean and the storage area looked very secure. Love the card key access. Thanks for making an extremely hard move EASY. Thanks, thanks, thanks.
yolander G | First ImpressionsKaren was extremely helpful and accommodating. There was also a lady/employee that was working in the storage area. That was also very helpful.
Ronald H | First ImpressionsKeep up the great work 👍
Pamela K | Overall ExperienceDid not like that rates were raised, it was already expensive to begin with.
Mary M | Overall ExperienceThanks
Theodore F | First ImpressionsOverall my experience with Uhaul Storage has been great. The facility was very handy and the conditions and availability were great and the staff friendly and helpful.The only blemish is the cost increases. Blame inflation or whatever, but having your monthly charge increase more than once a year seems a little greedy. Comparatively I was able to rent a larger storage unit for less a year and a half later a head of the next increase. I get that I'm a captive audience...but not that captive, obviously.
Allan E | Overall ExperienceI would add that the only issue I had with the facility was that there was not what 1 would term a handicap access in front of the sliding doors which were close to my unit. I had to get the cart up over the curb, up-and-down. It was very difficult and many things fell off the cart that would not have fallen off had a sloped area been accessable.
Jill G | Overall ExperienceStaff is very helpful, great place for storage.
LaNea E | Overall ExperienceOverpaid me by one month. Disappointment at its finest.
Alfredo T | Overall ExperienceStaff and building were exceptional. Thank You!!!
mercedes s | Overall ExperienceEverything except for the layout was great! It was very frustrating being upstairs without any cart or lift for heavy items. The rent just got to be too expensive to merit such an inconvenient spot. The staff was always absolutely wonderful, helpful and kind.
STEPHANIE H | Overall ExperienceExcellent is based on two superior employees that helped us. First Dillon and then Dawn.
Dennis C | First ImpressionsCustomer service rep who took care of me was efficient, friendly and knowledgeable. I was very pleased with the fast service.
Matt C | First ImpressionsExcellent service and convenient location. Property is well lit, clean and well maintained.
Joel S | Overall ExperienceWas a pleasure doing business with you, nice facilities, great people, good location
mike m | Overall ExperienceI called to explain my issues and never relieved a call back. You loss my reservations and I had my confirmation number.
Kimberly H | Overall ExperienceAlways a pleasure working with the staff at this location.
DAWN R | First ImpressionsOther then our storage room being broken into from the top of it (not closed in on top) and some stuff stolen. It was good.
Anna F | Overall ExperienceFriendly staff. They quickly let me upgrade to a larger unit and were helpful describing how everything works.
Robert H | Overall ExperienceEl personal fue muy atento y resolviò un problema q otro establecimiento de uhaul habia hecho mal. Definitivo muy buen trabajo a el supervisor.
Iris O | First ImpressionsManager rude
Tobias I | Overall ExperienceDylan is amazing!!! He works with you and very helpful
Dennis B | Overall ExperienceMy disappointment came with reserving a space. I reserved a spot and asked if a card was needed to hold it. I was told no. I also asked how long it would be held and was told maybe 30 days or until they had someone else that wanted to rent it. When I went less than two weeks later there was no record of my reservation. Luckily there was a spot available. Facility is nice but don't waste your time reserving a unit
Beverly T | First ImpressionsBest storage and uhaul place.
DANYEL M | First ImpressionsJust in moving out they did prorated bill on my request but they said No at first. They need to follow thru with messages on the account. I was there two years. No complaints. Except for keeping it open for moving out in the hours of the day, so u can organize ur stuff before truck comes in.
Karin P | Overall ExperienceBuilding had roof leak and damaged several items . Was told by maintenance worker they had roof leak a few weeks prior. As the unit holder under the water leak we were not informed of the leak so we could come down and inspect for damage. So weeks later we show up to get items out and find the water damage. Went to office spoke to the manager and was told if we did not have the insurance from u haul there was nothing they could do . So we have damaged items some that are not able to be replaced and we are just out because we did not buy your insurance. Upset that you had a building issue and never informed us the tenants as to the water issue as we may have been able to save of the items and or move them out of the water path. I feel that not having your insurance is a cop out on your part as to not having to be responsible to your tenants for issues with your building. Thanks for your time.
craig l | Overall ExperienceI rented a truck on their website; second weekend in a row; was supposed to pick it up at 6 but the website was having issues and wouldn’t let me pick up my truck so I had to wait an additional 3 hrs before I could start moving my stuff. I had to rent 3 different storage units because there wasn’t anything big enough for a4 bedroom house. I never received my free first months rent for any of my units. The security guard told me that he needed to shut down for 10 minutes to set the alarm at 4:50 pm. Then at 5:20 we still couldn’t get in to the building and had to return the truck by 6 pm. We even had issues with returning the truck. The website is completely screwed up. The employees are rude. I will never rent from this uhaul ever again.
Brianna N | Online Move InLost the key to my lock-called & was informed that someone could saw it off-WRONG!! You had to call a locksmith! I waited in line an hour to find
CHRISTINE S | Overall ExperienceEveryone is always pleasant and friendly
Amy B | First ImpressionsAnother uhual down the street messed up and could not honor my reservation. This location was able to. The app can use a little work.
Amethyst F | First ImpressionsBegan check in process with associate & no other customers in store. 2 associates were at counter at this time. Individual checking us in encountered problem with online check-in (computer showed unit needing cleaning, yet associate knew unit was reserved for us to rent on 8/29). She didn't know to call associate responsible for unit cleaning & see if that person forgot to update info on the computer. John was asked to help, but by this time facility became busy. Check-in process took over 30 minutes to complete. We were concerned as we had rented a trailer from another Uhaul facility for 4 hours & this incident ate up over 30 minutes of that rental time. Also when we finally arrived to driveup rental unit, it had not been cleaned, as the cleaning individual said she would complete. Very frustrated. This snafu lead to our trailer rental exceeding 4 hours. We explained the situation to the trailer rental site & they thankfully only charged us for a 4 hour rental fee. Original plan was to rent a trailer & storage unit from the same facility. Uhaul trailer rental site near our home had the size trailer we preferred to rent but didn't have the size/type of storage unit we preferred, thus leading us to rent storage area at this faciilty. Very disappointed/frustrated with check-in process. Would be nice to have a streamlined online check-in thus reducing the time at the facility counter (we experienced this type of check-in with other Uhaul trailer rental facility)
Susan R | First ImpressionsWhen I forgot to secure my locker, an attendant called to advise me, and help in any wsy! That kevel of service was exceptional! Thank you!!
Ester R | Overall ExperienceStaff was friendly and helpful
George G | First ImpressionsGreat employees!!!
mercedes s | Overall ExperienceIt was the Best Storage I have Ever used. The people who worked there were the most helpful of any I have ever known.
BarbaraMartisse D | Overall ExperienceDue to a relocation change I needed to move my items out of the Uboxes and into larger storage lockers. John provided me with the information needed in order not to have multiple smaller lockers. John also brought my boxes down from the warehouse to be unloaded. John and staff were very helpful, professional, knowledgeable and easy to talk to too. Thanks for your help, I appreciate it. Carolyn T
Carolyn T | Online Move InGood place to rent from. Professional and clean.
Samuel M | Overall ExperienceThe employee didn’t explain how the key card works. I had no clue about swiping it to check in or out, or how to access after hours.
Madison D | First ImpressionsLoved the payment reminders! Thoughtful and courteous. Staff was friendly & helpful, excellent service.
Joyce B | Overall Experience6544 W Bell Rd, Glendale rental and storage location has been one of the most organized and well stocked U-Haul's, but they run out too! So many people want room temperature storage. Bell road/ front storage building entrance locks up 15 minutes prior to the office closing (be aware of the office hours), and doors cannot be reopened unless an alarm goes off. Best to use the back entrance with longer hours for access. Access is not 24 hours. My rental unit on second floor was far from any entrances and made the move in and out twice as long, lots of walking. Instruction board at back entrance mentions an elevator I thought, but none. Moving real household goods up the steps without any ramps, really sucks. Renter beware. Phoenix storage may be hard to find, so do not expect the "free month" of storage after renting a truck from U-Haul. Emails from manager: do not expect an email reply, just call or go into the office if any issues. Pay monthly rent on time, we saw a lot of lock-outs due to late or non-payment.
LISA V | Overall ExperienceEverything was good and convenient.
Robert W | Overall ExperienceThe auto pay system would not work and would get charged a late fee. When I seeked customer service help the service was poor and was not given my fee back.
Jordan A | Overall ExperienceThe guy that helped name was Bobby very nice and helpful
David B | First ImpressionsHalf the price would of been better probably would of keep my storages a lot longer
Patricia T | Overall ExperienceI made a reservation on Wednesday and Saturday morning my storage unit was not available and I had to find a storage unit with a different company last minute cause I already had the truck loaded.
Frank C | Overall ExperienceI was very impressed with how well managed the facility was and it’s very clean and nice!! Definitely happy with my selection in location (67th Bell).
Sade W | First ImpressionsConnie was extremely helpful during both our storage process as well as expanding a U-Box reservation we had. Highly recommend this location.
Elaina o | Overall ExperienceOnly thing that kept it from five stars is the low ceiling and no internal light in the storage.
Mark B | Overall ExperienceJohn the manager provided great service.
Djuana W | Overall ExperienceVery happy with the very needed service but the prices are steep for a person on a limited income. Also need more accessible handicap units.
maggie n | First ImpressionsVery thankful for the storage unit opportunity and safe, clean building with an area in back to "share," that is kept between 65-85 degrees. LARGE storage facility with 2 buildings. An available unit was in the middle of front building on second level, no ramp or elevator - only stairs, front loading entrance (to other side) with no ramp from parking lot to curb, and I have a sprained ankle. Those working in the office were very nice and helpful!! Moving help took longer because of the building challenges. FYI building in front closes and locks for both entrance and exit prior to advertised closing time on Sunday at 5pm (Be done by 430pm and no later than 445pm). Last load had to be pushed around building to back door loading dock, other tenets explained how to enter my code in 2 different places, pushed load through back building to front building, and then unloaded. Parked in back, truck return on side, office in front, and after 2 long days, the extra walking around the building twice was unfortunate. 1st month storage fee waived if U-Haul truck rental, but I forgot to mention it, even though both reservations were made at same time. Message left and pending.
LISA V | First ImpressionsI needed a bottom level as I am elderly with disabilities, but none were available. Your staff worked with me and in two months they were able to get an outside unit. They were very kind and eager to accomodate me. Thank you.
magdalena n | Overall ExperienceThe staff is knowledgeable and friendly. Dylan was helpful as well as the General manager. Clean well supplied store for those last minute needs. Bring them a Gatorade in Sunday when getting your propane filled....it's a hot job.
Keith O | First ImpressionsQuick Service..Easy Access..and Best Price..clean and Right Size
BarbaraMartisse D | First ImpressionsGreat staff!
Samuel M | First ImpressionsStaff was very helpful, and friendly. ❤😊
LAURA M | First ImpressionsThe rep helping me was perfect
Kristen H | First ImpressionsWe set up the rental online with an offer for a free month storage with truck rental. We got there early on a Saturday and had to wait about an hour in a line. The waiting was fine until we got to the counter and the offer was not honored by the company. The person that helped appeared fed up with the issue and immediately called the office manager. According to the manager, corporate only honors the offer on a “business need basis and that location was not honoring the deal.” They couldn’t call or speak about other locations so the options were to go wait else where for another hour or stick with them. Well, we stayed AND there were no locks either. We opted not to wait in line somewhere else while our stuff was in the car so we had no other choice but to go hunting for the lock to get everything stored. Made it for a long and frustrating day.
Elena R | First ImpressionsThe office rep that assisted me was awesome great customer service definitely would recommend
jamie f | First ImpressionsGuy helping me was very very rude. Reservation was for 10am and we were supposed to have truck for 6 hours. Took a whole hour to get the truck and storage unit, and we still had to return it at 4pm. We made it with just a bit of time to spare but probably would have been just a bit less rushed trying to get things done.
David T | First ImpressionsMy previously verified reservation was mysteriously LOST. That does not inspire confidence. Fortunately for me, a space was still available.
Jeffrey H | First ImpressionsA great experience for me. Management was extremely helpful and knowledgeable.
ann g | Overall ExperiencePeople or very helpful
carol A | Overall ExperienceThey have been awesome! Very considerate, as well as helpful. And john the manager i believe has been very helpful every time ive rented there nice guy.
tracy p | First ImpressionsA comfortable and peace of mind to know my belongings were safe and accessible.
Alan G | Overall ExperienceWe appreciate your service ovwr the last 4 years.
Cindy J | Overall ExperienceYour manager John Ludwick was gracious and very helpful at a challenging time for me. His professionalism was gratefully appreciated. Respectfully, Marilyn E
MARILYN E | Overall ExperienceGood service dylan was very dgood
javier v | Overall Experiencedecent unit, rude lady gave me the farthest unit up stairs and was never convenient and hated moving in and out.
eric m | Overall ExperienceGreat place to store
JAMES M | Overall ExperienceI appreciate U-Haul for all their help in storing my things these last few years. After getting divorced, the owner of this store was so nice and accommodating. Thanks so much!
Lacey B | Overall ExperienceThank you
hilda o | Overall ExperienceI’m older and needed a ground floor unit, climate controlled! The guy helping me found me one but the manager wouldn’t approve it. He would only offer me a not climate controlled unit, which was not an option. I had to cancel the whole move in! Found a unit that met my needs for less money with another vendor! Really disappointed in uhaul since we prefer them and planned to rent 2 trucks one local and one out of state move!
Carolyn V | Online Move InEric was great and extremely helpful! I worked with a manager in the beginning as well (ginger white guy) who was super helpful as well. They were very accommodating and really just trying to help you get what you need without trying to scam you or get your money. These people care and that’s the difference!
Mercedes H | Overall ExperienceAll are good with the exception of steps going to the storage itself. A ramp would've help alot in this situation. 1hr load took 3hrs for 1person. Room was far away from the stairs so it had to be transfer to another cart which is a challenge on its own, because cart had to be lifted up the stairs.
Richard B | Online Move Inhad to store all my personal and household possessions for over a year at this facility... no complaints (except that I kept bumping my head on the fire sprinkler valves because I am over 6 ft tall).... a small price to pay for p[rotection... ;)
lawrence c | Overall ExperienceEverything was perfect but the guy that’s in the store is very rude and not helpful. I asked him for help he replied in a rude way and was very very rude in general. If I didn’t pay almost $200 I would of gone somewhere else because I’ll rather avoid rude customer service. He wasn’t just rude to me but another customer walked out saying how he had no customer service skills.
Stephanie L | Online Move InThe guy at the counter when I checked out was extremely rude
andrew w | Overall ExperienceI reserved my unit online but was asking me to upload my home owners insurance since I was doing this from my phone I decided to walk in.. the guy who help me wanted rude but kept telling me I was second on the reservation list. I told how is that possible I have it for today. We kept going back and forth I was getting upset I was asking for a manager when then he realized that he was incorrect and proceeded with the reservation.. he then said I would need to pay for a lock I advised him that it said on internet shows that it was free.. he then said because I walked in had to pay for it.. I was already tired from arguing with hime so I just paid.. again guy who helped me wasnt rude but didnt seem he knew what he was doing.. thank you Jimmie Figueroa
Jimmie F | First ImpressionsHad to move some things on short notice, talking minutes to move, not days or even hours, and were able to get it done! So grateful!
Brent F | Online Move InI am glad l choose UHaul over other companies!
lawanda m | First ImpressionsNever enjoyed the price hikes, For the most part staff was friendly. Property was always clean.
Robert M | Overall Experiencesuper clean
michelle w | First ImpressionsWilliam from New York was very helpful.
lashanna i | First ImpressionsWe had an amazing staff at the uhaul storage.
CATHY M | Overall ExperienceVery clean and great service !!!
Jacqueline C | Online Move InI don't like the checking in and out on line its more of a hassle then waiting in line.
Anna F | Online Move InThe UHAUL team were always available, friendly, and went above and beyond!!!
William B | Overall ExperienceOur unit was on the second floor and an elevator would have made moving content easier than the stairs.
Matthew C | Overall ExperienceWas not taken to my unit, was given a map and let me figure where the unit was .
Anthony R | First ImpressionsEverything about my renting experience was excellent. Only thing I wished this facility had was an elevator to the 2nd floor.
Michel W | Overall Experience,
james w | Overall ExperienceVery clean and in good location.
Anthony S | First ImpressionsAfter completing the online check out I was billed for a late charge for not paying the monthly charge. I hope this was taken care of and all is complete.
Selby S | Overall ExperienceAlways room for improvement some who. Staff was great to see my needs were met and were very helpful.
jerry e | Overall ExperienceJohn, is very professional and went or and above his job!!
Maria D | Overall ExperienceWell it was ok.. had I known it was all upstairs I wouldn’t have rented it. I also wasn’t informed of the hours for move in, I had to call the manager to find out what and how to get to my storage, we had to put everything through a small door
Patricia P | Online Move InKnowledgeable, friendly staff.
michael m | Overall ExperienceJohn and staff very helpful and friendly, would definitely recommend them to anyone looking for such.
Tracy M | Overall ExperienceI’m sorry I don’t remember the guys names but they did an excellent job. Place was clean and all my stuff is safely moved and in great shape. Thanks again.
Paul C | Overall ExperienceFriendly staff and fair prices
barry c | First ImpressionsGot a unit on the second floor but wanted one on the first. Guy in the office said there wasn't any. Spoke with a lady in the unit area as I was looking for a cart. We talked about the units and told her I was disappointed I couldn't get a bottom one. Apparently she's the one who cleans them out and took me to one. Called the office and had my unit switch. She was awesome. Wish I had her name
bryan r | First ImpressionsGeneral Manager John Ludwick is laser-focused on customer satisfaction! He goes the extra mile to makes sure truck and storage unit orders are processed efficiently and does everything he can to make sure his customers aren't standing in long lines, and leave his store happy. I reserved a storage unit online that didnt quite work for me and John quickly arranged for the one I needed. Blessings John, and thank you again for all your help!
Wendy H | Online Move In.
Fran R | First ImpressionsExcellent
David C | Overall ExperienceThe cleaning staff is super friendly and provides excellent and professional customer service! The only downfall to this facility is that there is no elevator to the second floor.
Judd W | Overall ExperienceEveryone in the store was very helpful and kind. Refreshing in this day and time.
Pamela T | First ImpressionsOvergrowth on the grounds
Charles W | Overall ExperienceAustin had really great customer service.
LESLIE M | First ImpressionsThank you!!
CHRISTINA M | Overall ExperienceVery helpful staff! Very understanding my storage and moving needs! Really appreciate all of their help!
Rusty G | Overall ExperienceThe staff at 67th Ave and Bell have always been the best. Well run operation.
Tom B | First ImpressionsAn elevator would be nice.
Judd W | First ImpressionsStaff was on point when we were during paper work . When I came back and was I asked to be showen how to use the card and where the unit was. They refused to help me.
Trevor C | First ImpressionsJohn, the manager help us out so much and I will forever be grateful! I love this U-haul store!
shanna t | Overall ExperienceI have had the storage unit for about 3 years. I did not just move in. i have had automatic payments set up for several years. My last payment was not automatically taken out, so I received a late notice with a late payment fee added. I called and the late payment fee was taken off but this should not have happened at all. The tone of the person I was speaking with was that he had better things to do than talk to me. I am waiting for next month to see if the same thing is going to happen.
Terry b | First Impressionsfriendly manager who Explained everything!
Hanna C | First ImpressionsWe have several uboxes stored there, each picked up at different times but when I picked up some I felt like I was a burden. Then my wife reserved a 10x10x8 storage unit several days in advance and yesterday when I arrived I came to find out there were none available of what was reserved. I had no choice but to take a bigger one. Nothing was done for the inconvenience of not having the size we purposely reserved and I had to pay for the upgrade I didn’t reserve or need. What was the point of a reservation? So, no I would not recommend this location.
Michael A | First ImpressionsStaff was courteous and polite and help me when I needed it
Mike O | Overall ExperienceU-Haul needs to have a universal and transparent policy. So that customer like me do not get confused about renting a space short or long term.. i know that you are a business to make money.. But # 1 priority should be to keep customers happy.. Her e is my suggestion Train one or more people to open locks if someone looses the key to their key/KEYS In my case i had to pay $135.00 to get locksmith to cutoff the lock off my unit c312 at the bell and 67th ave..please look into this.
Sanjeev D | Overall ExperienceVery friendly. Seemed concerned about the customers safety. Suggested alternative solutions and listened to the customer.
Danett P | First ImpressionsJohn made our first experience with a storage facility excellent! He was very friendly and helpful with all our questions. Thank you so much!!
Shanon M | First ImpressionsGeneral Manager was very nice and helpful. Explained everything clearly with details.
Sumr N | First ImpressionsAll around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.
Sandra b | First ImpressionsThe location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.
Genia S | Online Move InI have no idea what I encountered or what my end result chrge is. Ive always rented with uhaul and this is BY FAR, MY WORST EXPERIENCE. JOHN, supposedly the GM is unavailable for communication and states it is only up to 'storage' for my servies.. 0 stars for this unit in 2020. As I have ALWAYS resided at uhaul and this is the first time I have had a negative response. Please contact me. In best regards, Daylor Swearingen
Daylor S | Overall ExperienceThank you, it worked out great.
Lawrence H | Overall ExperienceThank you.
James Z | First ImpressionsThe GM John was excellent help. I had to deal with 3 different UHaul location to pick up the truck at one, pick up the car transport At another and now the storage units. I was very disappointed with the first 2 locations who were very unorganized and made it a hassle. Johns location was A night and day experience. Over all a great experience. If the access hours were through midnight it would be a 5 start place. AZ is HOT and loading or in loading late in the evening would be much better.
Elias R | First ImpressionsI had a great experience. I also rented truck several times and that also went well. Thank you! Kelly Riordan Zale
Kelly Z | Overall ExperienceI had reserved the unit over the phone but the guy over the phone got my 1st name wrong and the guy at facility got wrong as well even after I spelled it “Dennis”. Not that hard. But on the contract as “Dennif”. He took 30 min to clean me in huge line behind me after he was done.
Dennis A | First ImpressionsSome of the staff on board need an updated customer service class. Otherwise good experience. Thanks!
Christina T | Overall ExperienceThey say I moved and checked out - the guys didn’t thank me or wish me well. During the year I rented I did have good service. Dan was exceptional. Also I had a table and chairs that were up front for 15 minutes and I called someone at the front office to say I would be back for them and they disappeared. That was the only compliant. It’s very clean and I appreciated that.
Jean R | Overall ExperienceThe gentleman at the desk was fantastic. He explained everything in great detail. Thank you.
Michael W | First ImpressionsWe had our things in your location for about 6 years. I lost my husband Allen to cancer, almost 2 years ago. It's taken me this long to emotionally deal with it. I am alone and 60 and when I got 1 of our 2 units empty they still made me pay for both units due to it be combined, which I knew nothing about. It took a horrible hardship on me, had to use my electricity bill money. Times are unbearably difficult. But other then the financial ending of our relationship with uhaul, I still give them a 5 star rating, it's not their fault I'm a broke widow with no help.
ALLEN S | Overall ExperienceWas told by Gm when purchasing my two units that when I closed the units out i would receive a prorated amount back if I didn't stay the full month i already paid for, but when I moved out of unit I was told that wasn't true. If I'd known that I would have moved out sooner.
HANNAH K | Overall Experiencepretty much what I expected, the trucks were clean and mechanicaly sound. The lockers were clean and the security system worked well.
NOEL J | First ImpressionsThank you
Cindy W | First ImpressionsWould you your services again if needed. Great experience.
Frank M | Overall ExperienceHad storage service with uhaul for 2yrs and never had an issue. I felt my property was safe and the personel were always polite..I would recommend uhaul to friends and family ! Very satisfied customer !!
CONSUELO S | Overall ExperienceNever used the facility
lula c | First ImpressionsDid not utilize the facility!...
lula c | Overall ExperienceThank you for your prompt & courteous service.
Ralph S | First ImpressionsVery clean storage. Staff is very helpful and knowledgeable. It was a great experience. I would definitely use them again and highly recommend them.
Freda W | Overall ExperienceIt was a great experience
Regginal m | First ImpressionsThe reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.
Michael M | First ImpressionsThe staff was quick and professional in helping me register and select a space. The space was very clean and U-Haul had all of the locking accessories for me to select from. They made the entire process very easy.
Jon U | Overall ExperienceThe employees at U-Haul storage are very courteous. They go above and beyond their regular duties. I've had two storages. Also ive rented two trucks and a trailer. Every time it was easy and fast. On a scale from 1 to 10. 1 being the best they are #1 in my book. Thank you U-Haul. Sincerly your friend Sherri Garner
Sherri G | Overall ExperienceGetting the storage unit set up and all billing/payment details completed was very quick.
Jon U | First ImpressionsI couldn't have asked for better service!
Franklin M | First ImpressionsFull of trashy people and homeless people at this location. Not a safe place to be. Especially after hours
donna g | Overall ExperienceReserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.
Patrick C | First ImpressionsThank you
Anna K | Overall ExperienceThanks!!
phyllis h | Overall ExperienceThe assistant manager was amazing. She needs to be manager of the property. She has excellent customer service and knows how to do things right.
Anna K | First ImpressionsRiley worked with me to save me $. Because 526.00 was way to much to pay for a 200 mile trip.
Stefanie H | Overall ExperienceEveryone was excellent
CHARLES H | Overall ExperienceNo problems
Virginia B | Overall ExperienceExtremely rude and disrespectful staff
Joshua K | Overall ExperienceLife is Good
david b | Overall ExperienceI had a
James K | Overall ExperienceThank you for the Professionals you have working for you.
Frank M | First ImpressionsThe moved into my apartment loading up from my storage the same load took 2 guys less then 2 hrs a year ago. Yesterday it took 2 hrs just to load the truck not even offloaded. Ridiculous.
Renata K | First ImpressionsGreat service, thanks!
Daniel P | Overall ExperienceNA
raymond C | Overall ExperienceIt would be nice to get some money back for not using the storage unit for the remainder of the month I already paid for.
Christopher B | Overall ExperienceI’m a repeat customer and I came back to this facility because of the staff, security, and Team operation. Thank you for giving me “peace of mind”!
Dana L | Overall ExperienceEmpty unit was clean. Move in 10/4/19.
Andy V | First ImpressionsCustomer service was great. I appreciate the helpfulness.
Nicholle H | First ImpressionsGreat customer service!!!
Kyle P | First Impressionseverything was good until they charged me an extra days rates, I basically got to uhaul within an hour of expected time, then rented a storage place, believe I was taken advantage of, so petty
Paul J | First ImpressionsMy belongings were safe & secure!
Alicia C | Overall ExperienceOnly one person to handle the front office causing wait times to purchase boxes or ask questions take 35 to 45 minutes. The cameras are off-line off-line and the alarms are going off at all times
Rejeana G | Overall ExperienceConsider hiring staff that takes professionalism seriously.
Brianna N | First ImpressionsDawn was Amazing along with a gentleman that helped with truck rental.Great customer service from both. Thank you
Karen W | First ImpressionsWas not happy with service. Employees not well trained. Moved my things to another storage facility.
Laura S | Overall ExperienceHelp with details made sure I was able to get what I asked for today 👍
Arthur G | First ImpressionsCurt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. Thank you!
Lauren P | First ImpressionsGood people
lee a | Overall ExperiencePaid my bill, 1 week later moved out. Thought I would get some money back for canceling early, but nope. Should of just held onto it till the end of month! Not totally satified!
jason g | Overall ExperienceVery helpful, answered all of my questions
Robert B | First ImpressionsGreat Job
Vannessa B | Overall ExperienceDawn was great helping our family with superior customer service ..she went above and beyond!!! I highly recommend this location for anything from storage to renting equipment. Very clean 😊
Diana D | First ImpressionsEveryone I dealt with was friendly and helpful and professional.
gayle b | Overall Experiencethankyou!
TETSUO H | First ImpressionsThe gental man was amazing.
Dawn M | First ImpressionsStaff did great but there should have been more working
Karyn S | First ImpressionsGreat.
Lauren K | First ImpressionsVery helpful thank you very much
Vince S | First ImpressionsUsed your storage many times and all were very secure. I've never had a issue.
Beverly W | Overall ExperienceMost staff was friendly. BUT a couple seemed to be "stressed" by being short staffed and expressed this to several patrons including me.
BRIAN O | Overall ExperienceThe staff at this location were fabulous. The whole experience was fast and easy. I have used uhaul many times in the past and will always be a customer without question because of the service!
JUSTIN F | First ImpressionsExcellent customer service. I rented a cargo van and a storage unit.
Diane B | First ImpressionsI had the best experience with U-Haul at 67th Ave & Bell Rd. Kayla was awesome! Best sales person I’ve had in years.
david b | First ImpressionsMoved into a rental unit with the managers assistance. She was very professional and helpful.
Jason H | First ImpressionsOverall everything was above average. The only thing I didn't like was the employee I had to deal with. Customer Service is NOT his priority. I wouldn't say he was rude, but very close to it.
Wesley H | First ImpressionsAdam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.
FRASER H | First ImpressionsGreat customer service!! I enjoyed the experience
RICK A | First ImpressionsI had billing problems for the last 6 months .. I had to change my card on file due to fraud in my checking account. It took them 2 months to sort it out and then had to change my email address.
Laura R | Overall ExperienceNo problems at all
anna d | Overall ExperienceGreat experience with everything at this location
Gary H | Overall ExperienceThe facility is very clean and well lighted. I feel safe there. Thanks.
Rie T | Overall ExperienceGreat place to rent. Awesome hours. Easy access
Robert B | Overall ExperienceLong waits to be serviced.
Daniel P | First ImpressionsThank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided
joseph s | First ImpressionsAssistant manager Kayla helped me get a 5X5 storage. She listened to my needs, spoke to me in a very polite manner, and treated me as if I was a VIP. Kayla, Thank you so much! Your wonderful!
David B | First ImpressionsYou guys are great! A+++
Desiree H | Overall ExperienceJames Todd was outstanding. When he pre-inspected my storage unit, and found it full of rocks, he immediately cleaned it, offering apologies for the delay. At end of rental, he was professional too.
John L | Overall ExperienceEverything went well during my time using the storage. People were friendly and helpful
kevin w | Overall ExperienceGreat place
Kelsey P | Overall Experienceall employees were extremely courteous and helpful. They made it an easy process. Thanks for all the help.
Mary J | Overall ExperienceMy husband and I were very pleased with the service and accommodations provided by the staff at the U-Haul Facility located at 67th and Bell.
PAULETTE P | Overall ExperienceThe manager when I checked assigned a unit to me that was in use. He moved me to another unit but neglected to change my unit in the computer and as a result my things were auctioned I lost everything
Stephanie S | Overall ExperienceLong wait to be helped, cashier rang up incorrect unit and needed to recharge. Person who helped was very nice, helpful although wdn't have made a mistake if wasn't helping multiple people and trainin
karina m | First ImpressionsWas extremely pleased
michelle m | Overall Experiencegreat
doru b | Overall ExperienceGreat experience. If we ever need storage again, this is where we will come.
Patrick L | Overall ExperienceI've never had a bad experience here at this location! The employees we're always helpful and courteous! The staff was not just courteous to me but equally to all the customers!
TASHA W | Overall ExperienceWe had unlimited access to the facility which was great. Highly recommend
janet k | Overall ExperienceThe guys at check in are wonderful to work with. Really helped when I had no clue what I was doing or what to expect!
DAN J | ReservationNone
Patrick P | Overall ExperienceGreat facility great bunch of people
THOMAS W | Overall Experiencegood customer service Patrick was great
doru b | ReservationExcellent
Ken L | Overall ExperienceThe cost was very high, location good, employees great
Robert B | Overall ExperienceExcellent customer service
Emil M | Overall ExperienceWoman at the front desk EXCEPTIONALLY helpful. Great facility !
kathleen m | Overall ExperienceMy last truck run old was the horrible experience but the facility itself was okay. I can't complain about the facility. My last truck rental from there was horrible , bad truck, good storage though .
JOSHUA N | Overall ExperienceEveryone I spoke to was very professional and treated me with respect. I was most impressed with the knowledge and ability to make suggestions that most benefited me. I will recommend U-Haul to all.
Glendon B | ReservationVery good location. Nice ladies who maintain the storage areas.
raquel s | Overall ExperienceGreat
Ken L | Overall ExperienceWe rented a storage unit for over 3 years at this facility. Management and employees were always very helpful and kind.
VICKI A | Overall ExperienceGreat facility
Julius J | Overall ExperienceFacility was nice but staff was not very friendly or helpful.
Angela C | Overall ExperienceThe entire staff was always friendly and helpful. We had U-Box containers loaded on site the day we moved-out of our unit. Maxim was exceptionally helpful with the process.
BEVERLY H | Overall ExperienceNA
Martin Y | ReservationMy hats off the GM and his fantastic team! Each and every one of them has gone above and beyond for me. They are incredible !
Joyce C | Overall ExperienceI was most impressed with the customer service rep I worked with. Pleasant and very knowledgeable. Explained my options and and answered all of my questions.
Jean A | ReservationStaff was great! Very friendly, helpful & knowledged. A+ facility!
ANN D | Overall ExperienceI’ve gotten multiple truck rentals and storage units at this location and have not had one bad experience. Staff was always friendly and helpful and very kind.
LEEANN P | Overall ExperienceWorst place ever. Don't bother to make a reservation because when you show up to sign and pay oh wait we don't have anymore.
carmalita c | Overall ExperienceVery happy with my service and rental. Appreciated the fact that the owner, Michael Nun, was there and accessible most of the time. His staff was great, too. Besides the storage units and spaces rente
LINDA S | Overall ExperienceMy UBox was originally booked incorrectly by Uhaul over the phone, and the Bell address location helped me locate the box and retrieve my items. Very helpful.
Aditi B | Overall ExperienceDustin was real helpful and knowledgeable. The front desk staff were very professional, courteous and answered all my questions.
Juli L | Overall ExperienceFantastic place and people. Made our move easy
Steve S | Overall ExperienceSimply outstanding customer delight by all staff. Knowledgable, friendly, helpful, and lightening fast. Great experience!
mark h | Overall ExperienceEvery single staff member was incredibly helpful, friendly, customer-centered, and overall nice to work with. I’d love to find a reason to go to uhaul again, just to see the crew 🖤
angelina c | Overall ExperienceMichael, Kayla and all the staff were very helpful, rented 5 trucks and they made everything stress free,. thanks...
Richard M | Overall Experience