Customer Reviews for Thriftee Storage Company LLC
(U-Haul Neighborhood Dealer)

1,443 reviews

1717 N Glendale Bl   Los Angeles, CA 90026
(across the street from Jack in the box)

(323) 662-9973

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–12 pm

Services at this Location:

Contact Us

(323) 662-9973

1717 N Glendale Bl
Los Angeles, CA 90026
(across the street from Jack in the box)

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

james long 
Rating:
3.0

Customer did not leave a comment.

Daren Bae 
Rating:
5.0

Great and best customer service.

Glisset Betancourt 
Rating:
3.0

The place are narrow

anisur milon 
Rating:
5.0

Love this location

Rodney Paul 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bender 
Rating:
5.0

Customer did not leave a comment.

Joseph Geldres 
Rating:
5.0

Customer did not leave a comment.

Mary Pritchard 
Rating:
5.0

Customer did not leave a comment.

Hovhannes Rubenyan 
Rating:
1.0

Customer did not leave a comment.

Joshua Urbina 
Rating:
5.0

Customer did not leave a comment.

Giorg Yela 
Rating:
4.0

Customer did not leave a comment.

cristina lucas 
Rating:
5.0

The guy that runs this place is always super nice and easy to work with. This is my second time coming and once again had a great experience.

tom banks 
Rating:
5.0

Customer did not leave a comment.

Benjamin Russell 
Rating:
5.0

They were very friendly and helpful

Gwynnae Byrd 
Rating:
1.0

Customer did not leave a comment.

Steve Lopez 
Rating:
5.0

Continue your friendliness. Very much appreciated 🤩

Joy Henriksen 
Rating:
3.0

You changed our pick up location from one that was 2 miles from my house to one 15 miles away with no compensation for time and miles spent.

Michael Cianci 
Rating:
5.0

Great customer service!!! Everyone was very helpful and the process was so easy.

Brendan McNamara 
Rating:
5.0

Customer did not leave a comment.

Ahmed Hamad 
Rating:
5.0

Customer did not leave a comment.

MA OLGUINSERRANO 
Rating:
5.0

Friendly and attentive staff! Best u-haul experience ever

Ilona Berger 
Rating:
5.0

Customer did not leave a comment.

Morgan Finegan 
Rating:
5.0

Great experience. Friendly. Quick easy return.

James Bennett 
Rating:
1.0

My 15’ truck broke down at 1:30am in freezing temperatures in New Mexico, and I had to sleep in the truck with it off until the uhaul dealer six miles away opened at 9am. I didn’t have warm clothes accessible and had to freeze for hours and hours. I had to spend hours unloading and loading a fully loaded 15’ truck because I couldn’t trust movers to properly handle my motorcycle. Uhaul was going to pay movers $500 and instead paid me and is claiming that is reimbursement instead of giving me AT LEAST half of my $4500 back. The new truck i picked up got me pulled over in Dallas because of the tag light being out. The entire ordeal set me back more than twelve hours causing my brother to miss his work shift and losing hundreds of dollars. The first truck i picked up i had just completely filled up with gas before it broke down and I spent $90, and the second truck only had half a tank and corporate told me that I can return with a quarter tank or less and claimed to put notes. When I got to Orlando to uhaul in hunters creek the extremely rude employee Louis or Lewis said I owed $102 for gas and claimed they didn’t see the notes from corporate. I will post everywhere about the horrible customer service and not being reimbursed properly.

JARED FLEMING 
Rating:
5.0

Customer did not leave a comment.

Bo Gabriel 
Rating:
5.0

Customer did not leave a comment.

Mychal Marasco 
Rating:
3.0

The wrong location is shown in the confirmation email

Hao-Hsiang Yu 
Rating:
5.0

Customer did not leave a comment.

Bo Gabriel 
Rating:
5.0

Excellent service and cargo van was in excellent shape. Blankets clean and dolly new and in perfect condition.

Erin Dorman 
Rating:
5.0

Excelente servicio

Pablo Corona 
Rating:
5.0

Customer did not leave a comment.

Derek Keota 
Rating:
4.0

Customer did not leave a comment.

stephen felando 
Rating:
5.0

Customer did not leave a comment.

alexander correa  |  Overall Experience 
Rating:
5.0

Good atención to the costumer

ROGELIO PEREZ 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Morgan 
Rating:
5.0

Customer did not leave a comment.

Victor Matell Reed  |  Overall Experience 
Rating:
5.0

Customer service was great

CARLOS RAMOS 
Rating:
5.0

Customer did not leave a comment.

Alexander Brillhart 
Rating:
5.0

Great customer service, definitely the place I’ll be doing business with from now on

Pedro Castillo 
Rating:
5.0

Best place to rent.

Adam Jensen 
Rating:
4.0

Customer did not leave a comment.

Yvonne Cardona 
Rating:
3.0

Location was hard to spot and entrance was hard to get into due to traffic

Ernesto De La Fuente 
Rating:
5.0

Very personable staff, made the entire experience easy and productive

Andrew Winkler 
Rating:
5.0

Customer did not leave a comment.

Erick Lemus 
Rating:
5.0

The best customer service.

Adam Jensen 
Rating:
5.0

GREAT SERVICE- loved my experience

Timothy Steteck 
Rating:
5.0

nothing they are great!

Sarah Swenson 
Rating:
5.0

always a fast and easy transaction at this location

Jill Crawford 
Rating:
5.0

Keep up the great work!

Adam Jensen 
Rating:
3.0

Customer service was great, drop off was easy. The location is just a bit small.

Christine Mouton 
Rating:
5.0

Customer did not leave a comment.

uchenna odorh 
Rating:
5.0

Customer did not leave a comment.

Fernando Flores 
Rating:
4.0

Daniel is very helpful.

Joanne Santiago 
Rating:
5.0

Good service, great people l. Thank you. .

Laurie post 
Rating:
5.0

Customer did not leave a comment.

Joy Henriksen 
Rating:
4.0

Very poor location with extremely busy traffic. Limited parking, drop offs, access. Would never allow my wife to use this location!

Douglas Ryder 
Rating:
5.0

This was the best facility in LA, but when they couldn’t serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I’m fairly certain they will give even more effort for people paying for their service.

David Wynter  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Alexander Lopez 
Rating:
5.0

Was very satisfied with service

Rosa Elia Casillas 
Rating:
5.0

Thanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max Faugno

Max Faugno  |  Overall Experience 
Rating:
5.0

The employees were very helpful and kind!

Serge Liberovsky 
Rating:
5.0

Customer did not leave a comment.

Pablo Martinez 
Rating:
5.0

Customer did not leave a comment.

Derrick Guerrero 
Rating:
2.0

This location is on a very busy street . It is no fault of theirs but it is hard to pull out of the driveway and hard to pull in. The building is run down but the people were very nice and professional. It is closer to my house than the location in Glendale I usually use so I might try them again.

Julie Zemel 
Rating:
5.0

No windscreen washer fluid and dirty glass made it hard to see thru as the sun was setting. Staff great tho and will use this loc again.

NEIL BORTHWICK 
Rating:
3.0

I use this place all the time. Today the van was dirty in the back and I was told the tire pressure alarm was malfunctioning and was blinking. I filled the van to the exact amount of fuel it had when I picked it up and they charged me extra for fuel.

William Seyffert 
Rating:
5.0

Your friendliness keeps us coming back . Thank you.

Joy Henriksen 
Rating:
5.0

The last time I tried to start the truck the battery was clearly very weak and it barely started. But otherwise the truck functioned well.

lawrence gipe 
Rating:
5.0

Customer did not leave a comment.

Judy Thang 
Rating:
5.0

Customer did not leave a comment.

Enrique Martinez 
Rating:
5.0

Customer did not leave a comment.

Makaya Tome 
Rating:
5.0

Continue your friendly/welcoming attitude . 🤩

Joy Henriksen 
Rating:
5.0

The 17' truck rental went great. The customer service was excellent and the entire process was smooth and very quick. Thank you very much for your service, I will definitely be renting from this location again. - Rafael C.

Rafael Castellanos 
Rating:
4.0

Customer did not leave a comment.

timithy thompsom-took 
Rating:
5.0

Honestly, this was the best uhaul experience I’ve ever had. Quick and friendly check in and out. Would definitely recommend

Nora Zehetner 
Rating:
5.0

Very welcoming . Thank you so much 😊

Joy Henriksen 
Rating:
5.0

Customer did not leave a comment.

George vinton 
Rating:
5.0

Excellent service! Thank you very much

Barbara Humik 
Rating:
5.0

Great customer service! Thank you

Romani Joshi 
Rating:
5.0

The team is always available to help! A great experience every time. I will definitely use them again.

robert rundquist  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Patricia Nava 
Rating:
4.0

Good people

Luis Chapeton  |  Overall Experience 
Rating:
5.0

Explain the insurance coverage better & we put gas in the truck but still got charged a gas fee.

Garrett Kanter 
Rating:
2.0

Website said 24/7 access but they close at noon. Drop off area was gated off and the parking lot was full of other trucks. Self dropoff was a pain since gps couldn't identify my location for 15+ minutes -- wasn't sure what to do if I had no service there.

Kevin Hewitt 
Rating:
5.0

Great staff and service. Highly recommend.

Abigail Blackman 
Rating:
5.0

Always a pleasure renting with Thriftee for more than 20 years. I never want to go anywhere else! Thanks guys!

Gabriel Arosemena 
Rating:
5.0

The man who attended us provided excellent customer service and was very helpful!

eDWIN sIDEL 
Rating:
4.0

Customer did not leave a comment.

Bruce Humphreys 
Rating:
5.0

Felipe was kind and helpful

Christopher Rolczynski 
Rating:
5.0

Customer did not leave a comment.

Kaely Ruiz 
Rating:
5.0

Love the place and the people are very nice and friendly. Fast and easy service every time. Muchas gracias!

Christen Springer 
Rating:
3.0

Customer did not leave a comment.

Weston Maier 
Rating:
3.0

Tiny driveway is almost impossible to find in traffic to drop off a truck.

Walter Leibenzeder 
Rating:
5.0

Satisfied

Joy Henriksen 
Rating:
5.0

Easy check in and check with pleasant employees.

Daniel Cavarretta 
Rating:
2.0

Customer did not leave a comment.

Brian Okazaki 
Rating:
3.0

Storage and Uhaul could be cleaner.

Gloria Lagos  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea Walter 
Rating:
1.0

When I picked up the uhaul I thought the guy was going to literally hit us with a rental truck with his w reckless driving. He then proceeded to say he wasn’t aiming at us and acted like nothing was wrong.

Aline Dorado 
Rating:
5.0

Customer did not leave a comment.

Sune Sorensen 
Rating:
5.0

Customer did not leave a comment.

Kihyun Park 
Rating:
5.0

Nothing. The service was perfect. Very professional and kind.

BETHANY BLACK 
Rating:
5.0

Thriftee U Haul is always friendly, courteous and quick. Easy check in/out.

Philip Jaurigui 
Rating:
4.0

Customer did not leave a comment.

Ted Radosevich 
Rating:
5.0

Thank you to whoever helped me i can’t remember his name. But he made my visit so helpful during a stressful time.

Cristina Martinez 
Rating:
5.0

Customer did not leave a comment.

Alondra Costilla 
Rating:
5.0

Hello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.

arnette lucero  |  Reservation 
Rating:
5.0

We moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Highly recommended.

ASHLEY CAREY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Enciso  |  Reservation 
Rating:
5.0

Clean place and friendly staff very helpful.

Edith Gutierrez  |  Overall Experience 
Rating:
5.0

Great service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.

Evangelos Chaliotis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOUZHENG CHEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNETTE HOLMES  |  Overall Experience 
Rating:
5.0

On Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50% of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I’d like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.

Stephanie Vega  |  Overall Experience 
Rating:
5.0

Staff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!

Katherine Bowles  |  Overall Experience 
Rating:
5.0

I was well please,thank,s. I will come back. THANK,S Sam McFarlin.

SAMUEL MCFARLIN  |  Overall Experience 
Rating:
5.0

Staff were awesome!! but I wouldn't want my stuff in these units :/

Frannie Richardson  |  Overall Experience 
Rating:
5.0

These guys are the best

ELLIE FENTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emerson Geter  |  Overall Experience 
Rating:
5.0

I been with this storage company for 6 months plus or so and I’ve never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.

Chandana Evans  |  Overall Experience 
Rating:
5.0

Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone

Amihan Almerol  |  Overall Experience 
Rating:
5.0

This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.

SHALISHA SANDERS  |  Overall Experience 
Rating:
5.0

the staff here is amazing.

ROBERT WILLIAMS  |  Overall Experience 
Rating:
1.0

I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.

jacob SIMS POLLIN  |  Reservation 
Rating:
5.0

We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.

Michael Balot  |  Reservation 
Rating:
3.0

The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.

TIFFANI CARROLL  |  Reservation 
Rating:
5.0

Yes

Truman Kohler-Katz  |  Reservation 
Rating:
5.0

Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.

Stephanie Smith  |  Reservation 
Rating:
3.0

Prices were pretty low, but too far from my location

Hanah Chung  |  Reservation 
Rating:
5.0

Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Thank you!

Megan Chichester  |  Reservation 
Rating:
5.0

Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!

Karen Lesmez  |  Reservation 
Rating:
5.0

As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.

Stephanie Smith  |  Reservation 
Rating:
5.0

I did not utilize the storage unit

tanai cannady  |  Reservation 
Rating:
2.0

I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.

Rebecca Toedter  |  Reservation 
Rating:
5.0

I did not use unit but the process for reserving the unit was smooth.

Stephanie Lewis  |  Reservation 
Rating:
5.0

Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.

Nikita Gould  |  Overall Experience 
Rating:
3.0

Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.

damon futterman  |  Reservation 
Rating:
4.0

Sonya was unbelievably helpful!

Andre Timberlake  |  Reservation 
Rating:
4.0

The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space

Thomas Trask  |  Reservation 
Rating:
3.0

Did not use. Was not a convenient location for us

Privacy Request  |  First Impressions 
Rating:
3.0

I didn`t order storage. The errant reservation was cancelled.

Privacy Request  |  First Impressions 
Rating:
3.0

I didn`t order storage. The errant reservation was cancelled.

Privacy Request  |  First Impressions 
Rating:
3.0

overall not bad

Privacy Request  |  First Impressions 
Rating:
4.0

I had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.

Privacy Request  |  First Impressions 
Rating:
5.0

Felipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.

Privacy Request  |  First Impressions 
Rating:
5.0

Renting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Thanks!

Privacy Request  |  First Impressions 
Rating:
5.0

Felipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.

Privacy Request  |  First Impressions 
Rating:
5.0

Sonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.

Privacy Request  |  First Impressions 
Rating:
4.0

Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases

ELLIOTT DYLAN-PIERCE  |  First Impressions 
Rating:
3.0

Overall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.

Privacy Request  |  First Impressions 
Rating:
3.0

I actually cancelled my reservation. I didnt need a storage room anymore.

Privacy Request  |  First Impressions 
Rating:
1.0

This place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare

Privacy Request  |  First Impressions 
Rating:
3.0

Good service. Very hospitable and understanding.

Privacy Request  |  First Impressions 
Rating:
4.0

The staff here are very friendly and helpful. Definitely makes me feel at ease!

Privacy Request  |  First Impressions 
Rating:
4.0

The owners are very helpful.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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