Customer Reviews for Star Mini Storage
(U-Haul Neighborhood Dealer)

278 reviews

1864 E Southern Ave   Mesa, AZ 85204
(On Southern just west of Gilbert Rd - north side of street)

(480) 539-5933

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    12 pm - 12 am / 1 am - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(480) 539-5933

1864 E Southern Ave
Mesa, AZ 85204
(On Southern just west of Gilbert Rd - north side of street)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    12 pm - 12 am / 1 am - 5 pm
  • Sunday:
    Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The costumer service I got was exceptional this location is absulutly wonderful I will only use this location for my business.Albert is the agent in which I did my business with he was very friendly and understanding .Albert shows the customer that some companies care . Thanks for the great experience.

nikona guzman 
Rating:
5.0

Great service

maria rexroad 
Rating:
5.0

Customer did not leave a comment.

Mallory Feese 
Rating:
2.0

I had reserved moving blankets but was told they were not available and this really messed up my move. I did not find this out until the evening before I was to pick up the truck.

Kyle Stone 
Rating:
5.0

Customer did not leave a comment.

TONY ARRINGTON 
Rating:
5.0

Customer did not leave a comment.

Bard Lewis 
Rating:
5.0

Phoned twice to let them know I was in town. No answer or call back.

TOM STUBBS 
Rating:
3.0

I'm not surprised there was no question asking for a rating of the pick-up process as U-Haul must already know they would be getting 1 stars over and over again. I was on the phone with customer support for over 30 minutes. Your pick-up process is NOT simple as it says when one makes a reservation. I could not get the email for the one-time verification code. I made multiple attempts, both on my own waiting to actually speak with a representative and then once I was able to get connected with someone. Finally, the woman I was on the phone with from U-Haul was able to figure out a way for me to get the code. Unfortunately, then there was an extensive wait for someone to call my contact to verify me. Once again, since my husband never received the call, she was able to get around it and move the process along. After eating through about 40 minutes of my scheduled time, we got into the truck and were set. I hope you are able to check the records as to who I spoke with because she was GREAT!! If not for her we'd probably still be sitting at that location to get the truck. And those emails with the one-time verification codes came hours later, after I had already dropped off the truck. I never did get a receipt either and since this was for business purposes I need that for taxes. The employees at the facility were useless. I was scheduled to pick-up at 9am, all they kept saying over the phone was "Sorry, can't help, we open at noon"; my drop off time was set for 1pm so, obviously, that was not an option to wait for them. This was a TERRIBLE process and I will go elsewhere in the future. Plus, I didn't get any reimbursement or savings even though I wasn't able to drive the truck off the lot until close to 10am, an hour after I should have been able to. Fix your process. U-Haul has been around long enough, is a huge enough company, with plenty of money, these issues should not have occurred. 1-star rating for U-Haul in general, 1 star rating for the pick-up process. I would give the woman I spoke with 5 stars, but not your customer service in general, that would be a 1 star rating as well.

AMY JOHNS 
Rating:
2.0

The office smelled like cigarettes. No one was available when I returned the rental and I waited 10 min and calling the phone number listed on the door. The entrance isn't big enough for more that one vehicle and there's no parking. The equipment was in good condition, however, and they were helpful in getting everything hooked up.

Paden Self 
Rating:
3.0

Customer did not leave a comment.

Daniella Leon 
Rating:
5.0

The staff was friendly and courteous

Ross Knopick 
Rating:
3.0

Not much space for parking or going into the office.

Eric Leatham 
Rating:
5.0

Lisa is awesome helpful and does it with a smile

Lisa Boileau 
Rating:
4.0

Customer did not leave a comment.

Marlon Fuentes 
Rating:
5.0

Lisa is awesome!

Lisa Boileau 
Rating:
4.0

Customer did not leave a comment.

Chris Cuevas 
Rating:
5.0

Customer did not leave a comment.

Kristina Petry 
Rating:
5.0

Customer did not leave a comment.

Sheryl Wardlaw 
Rating:
5.0

Customer did not leave a comment.

Gary Cooper 
Rating:
5.0

Quick easy painless

lisa boileau 
Rating:
3.0

Customer did not leave a comment.

Austin Russell 
Rating:
5.0

Have more parking. And have a pick up truck would be better

lisa boileau 
Rating:
1.0

Customer did not leave a comment.

Jaimie Hill 
Rating:
5.0

Customer did not leave a comment.

Cindy Voorhees 
Rating:
4.0

Customer did not leave a comment.

JOHN PURTLE 
Rating:
5.0

Customer did not leave a comment.

Jennifer Adams 
Rating:
2.0

I had trouble checking in on my uhaul app to pick up the truck. The lady working in the office refused to help me for close to 20 minutes, she rudely informed me that it was her lunch break and that I was ridiculous! I will never go back there again.

Kelly Garrin 
Rating:
5.0

The selfie and DL pictures on my phone at the front desk were a bit muck

Christopher Wernicke 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
1.0

Customer did not leave a comment.

Joel Bailey 
Rating:
5.0

Small drop off area.. a bit difficult getting into but service was very good and professional. Good job.

Willie Hogan 
Rating:
5.0

new manager is very nice and keeps the place very clean inside and out.. keep up the good work. thank you again for all your help.

CYNDI WILSON 
Rating:
2.0

The staff was nice but there was only 1 person amd I wasn't able to get the vehicle until nearly an hour after arriving to puck it up. The truck I received had someone else's property inside of it. Making it so that I was unable to use it. When I contacted the location about this they were apologetic but didn't offer any solutions. Again. I dont blame the employee as she was clearly working alone when the job seemed like it should ha e some assistance, but I can't really reccomend using them.

David Hall 
Rating:
5.0

Make the online check in and check system out more streamline and user friendly. Can't give suggestions for it, just felt clunky.

Cody Loeffler 
Rating:
2.0

The all electronic / online check in was not an easy process, I'd much prefer to interact with a person. The return location was already taken by a uhaul truck and nobody was in the office to help. Overall, not a good experience.

JON DEKKERS 
Rating:
1.0

Horrible service. Horrible experience. Place is a total scam. Never open. Took me 3 try’s over 2 days to return the trailer and no employees where ever present to help or assist or even answer a phone call.

TRISTAN SMITH 
Rating:
3.0

Customer did not leave a comment.

Chris Bates 
Rating:
1.0

Customer service horrible. Billing incorrect. I have reached out to this location since 12/9/2021 no return phone call as of yet.

SONYA SHANTA WROTEN 
Rating:
5.0

Very easy staff to work with. I was there two years. Our items were always secure. I would use the facility again. Very polite staff.

Myrna LaHaie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNESTO CHIMAL  |  Overall Experience 
Rating:
1.0

They charged my credit card an additional 9.63 for no darn reason. They had no right. The truck was returned on time with gas and within the 597. So why. I want my money back

MAXIMINO CORTEZ 
Rating:
5.0

It's a nice place to be, clean and well organized. Just that it's kind of hidden from public view. I think you need a bigger signboard to be strategically and conspicuously mounted to create awareness of this beautiful facility in the neighborhood.

RAPHEAL CHIZOBA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANA RICE 
Rating:
5.0

Customer did not leave a comment.

JUANITA HENLEY 
Rating:
5.0

Customer did not leave a comment.

Eliamaria Dominguez 
Rating:
5.0

Tow straps were frayed

RENE SERNA 
Rating:
5.0

Very friendly and personable staff. I would recommend to family and friends

alex jastrab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Dana 
Rating:
5.0

There were several times that the gate keypad would not work so I could not enter the facilities. Also the office was not maned so I could address the issue right then.

STEPHEN BADGER  |  Overall Experience 
Rating:
5.0

lisa is very helpful,it was easy moving in and out ,we needed a unit for a short time ,i give lisa 5 stars

ADK approved services REYNOLDS  |  Overall Experience 
Rating:
5.0

Lisa was always friendly and helpful. I will use this facility again if I ever need to.

dawn tugwell  |  Overall Experience 
Rating:
5.0

I had this unit for 14 years with few issues. I would recommend this storage facility

JANIS WESTENDORF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BARNHILL  |  Overall Experience 
Rating:
5.0

Had my RV batteries stolen from my trailer. No video, no security, no reimbursement- no customer.

Clark Vandiver  |  Overall Experience 
Rating:
5.0

They resurfaced the asphalt which denied me access without proper notice which forced me to move my son to Tucson without his stuff. Very poor customer service.

James Pace  |  Overall Experience 
Rating:
5.0

When Kim was manager it was horrible. Since this new lady took over, it's been great. She is very helpful. Kim took my lock and several others off and never notified me. My daughter found it and the new lady replaced since she told Kim several months prior ( this is what she told me) to notify me, but never was. No excuses, she jumped. She is Awesome! Will return.

LYNN FARROW  |  Overall Experience 
Rating:
5.0

The only cons were that I accidentally went over on my bill without knowing yet I received no emails or calls about it, instead I had a delinquent fee and lots of late fees. Also on 4 different occasions/days I tried calling. Not a single time (during posted business hours) anyone picked up the phone. Other than that the staff was friendly and everything was good.

gabriel rodriguez soto  |  Overall Experience 
Rating:
3.0

I am highly unsatisfied with my experience. Whenever I move, which I move often, I always choose Uhaul. So for this move I reserved a 15 foot truck a week before I needed it online. I received a call the day before pickup to confirm and they switched locations on me to 6215-6247 E Main St Mesa, AZ. We showed up at the first location at 8:50 am for a 9 am pickup. The lady working was very nice but took a while to open the door, and notified us that she has no trucks for us to take. It took over 25 minutes for her to get in contact with Uhaul to find a location. We went to the next location, 1864 E Southern Ave in Mesa, who luckily just got the truck the night before. Once we arrived and had to work through technical issues where it wouldnt allow us to pay. At 9:50 am we finallly got our truck when we were supposed to meet my moving help at 9:20 am... Uhaul did not communicate with these stores for reservations, for where trucks are, if trucks are ready. At 6215-6247 E Main St Mesa, AZ, the Uhaul representative tried to get the worker to rent us a uhaul truck that has not been inspected for our 800 mile trip. The truck we ended up renting was dirty and not clean, it was only swept out in the back. We disenfected it ourselves and it our paper towels were black, this is not acceptable during COVID. I suggest these locations increase their cleaning protocols, that Uhaul communicates with their stores, and to have consistent information given to customers. Both locations the staff was doing their best to get us a truck and had amazing customer service but it was very frustrating as I paid a few hundred dollars for a rental truck and did not get the service promised.

David Baskerville 
Rating:
5.0

New owner was very nice and professional

Joshua Sarun  |  Overall Experience 
Rating:
5.0

Lisa was very good at meeting all of our needs as we stored our 40 foot Motorhome. We would store there again but moved to a coveted storage location.

Alan Gugin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole henson 
Rating:
5.0

Give discounts Lol

Lisa Boileau 
Rating:
5.0

Customer did not leave a comment.

Kenneth Brewer 
Rating:
5.0

Customer did not leave a comment.

George Boyles 
Rating:
5.0

Customer did not leave a comment.

Christopher Carter 
Rating:
4.0

The woman at this location was very helpful after the whole scheduling / Pick-up dibocal from the first location. Reserved a car dolly and when I went to pick it up at the scheduled time, opps, it was closed. Ended up getting the dolly at Star Mini Storage but that was 10 miles out of the way in one direction. This experience has really turned me off to U-haul. I lost 2.5 hours and $20.00 in extra gas having to switch locations. Really disappointed.

DANIEL ALVIE-JIM 
Rating:
4.0

Last minute switch of equipment to this location resulted in unavailability of moving blankets - but it turned out OK.

Louis Tichacek 
Rating:
5.0

Kim did great job. Return was organized and quick.

THERESA WALKER 
Rating:
5.0

There could be a better system of knowing the inventory at all locations. I was happy to get a phone call advising me of location change for pick up of my equipment. Only, the inventory should already be known.

Lawrence Miranda 
Rating:
1.0

This small facility is inconvenient for pick up service. It would do better as a storage facility only.

Randy Kellenberger 
Rating:
1.0

Overcharged me for the truck and took an hour to get me the truck even though no one else was at the store or even wanting to use a truck. I would recommend anyone I know to avoid using this location for any service especially for uhaul.

Chris Oestmann 
Rating:
2.0

Clean the truck The truck had 1/16 tank of gas The truck had no radio antenna

Levi lee Lambert 
Rating:
4.0

Customer did not leave a comment.

Wayne Sutherland 
Rating:
1.0

THIS WAS THE WORST DROP OFF EVER!!! There were no instructions on how to drop off the uhaul and no one was available to help. We were stuck there for over an hour trying to figure out how to leave the uhaul and keys. Absolutely horrible.

Jesika Masters 
Rating:
1.0

Waited one hour for the clerk to leave her house. Which was on the property. I'm professional, Unacceptable service.. we will never come back here again.

Steven Owens 
Rating:
1.0

The lady that helped us was completely clueless. After 30 min she finally just let us take the trailer and said she would just email the paperwork.

Lisa Leach 
Rating:
1.0

The person I dealt with didn't want to be bothered with my tailer return. He wouldn't close the contract, and I had to make calls to protect myself.

STEPHEN KELLER 
Rating:
3.0

Customer did not leave a comment.

frances frances 
Rating:
4.0

Kim was wonderful! We rented a 5X8 trailer after filling the truck we had rented. One of the turn signals on the trailer wouldn't work. Through trial and error she discovered there was a problem with the connection on our vehicle. We were able to fix the problem and were on our way.

nancy sanderson 
Rating:
1.0

The location was closed when I got there, barely any room to park the truck. I was charged another $6.00, don't know why. The called me to see if I had returned the truck because another family needed it, but never answered the phone when I called back.

George Binkley 
Rating:
5.0

Started in a 5x10 then needed a bigger unit. Kim not only made it easy she also got me some help so I didn't have to move the heavy stuff by myself. I will definitely recommend this place! Thx Kim!! ❤

TRACY ERWIN  |  Overall Experience 
Rating:
1.0

Service online excelent.

Javier Solis 
Rating:
5.0

Nothing just keep Kim the manager and everyone should be happy happy happy

Jeremy Elder 
Rating:
5.0

My experience here restored my faith in UHaul.

Timothy Richard 
Rating:
5.0

Customer did not leave a comment.

CHEYANA LOONEY 
Rating:
5.0

Manager on site was very helpful. Great location. I would highly recommend.

DAVID COOKE 
Rating:
1.0

Every time I called the rudest representative would answer the phone. The same person Kim told me they would be open at 9am. I show up at 9 and no one was there. I waited around 15 mins and nothing. I had to call multiple times after being told that I would be getting a call back from them (same person Kim). I'll also never go to this location ever again.

Wendy Navarro 
Rating:
1.0

Dingy, smokey in office, staff seemed confused

Hinrich Eylers 
Rating:
3.0

Customer did not leave a comment.

Amy Steffen 
Rating:
5.0

Great service, locker was clean at the time of move in. Thank You

Privacy Request  |  First Impressions 
Rating:
1.0

See the notes attached to my contract

Art Cocks 
Rating:
1.0

AWFUL!I called left 3 msgs to confirm reso,never heard back then vm was full!Went there the day before and found a sign saying they`d be back at 2pm. I waited until almost 3pm and no one ever came.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronda henderson 
Rating:
2.0

I dropped off one piece of equipment and the guy was less than helpful. It was a tight space and he couldn’t tell me where he wanted it. He wasn’t going to check me in until I mentioned it. Then he had to call the manager to figure out how to do it.

Aaron Horner 
Rating:
3.0

We found many webs and 3 spriders 2/3 were actually still alive.

TAIJA HOLT 
Rating:
3.0

Make sure you give the right truck and then make sure Traffic has their computers working properly. The lady at the mini-storage was doing her best with a flawed system.

Ian Poulis 
Rating:
3.0

They had trouble putting things in place for me to take the tow dolly. When I returned it 3 hours later no one was there and I had to wait for 30 minutes for someone to show up. This is a storage place that does U Haul. Next time I will go to a U Haul place.

Michael Hitchcock 
Rating:
3.0

Got there at 915am, no one in the office. Waited 15 mins for someone to show up. After, everything went smoothly

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Seidenfeld 
Rating:
2.0

Spent an hour with a janitor searching for the size unit I needed since no one was there. Typical storage site, clean, looks industrial, ect. 5/10 stars Good price, need to improve clerk availability.

Privacy Request  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard Polo 
Rating:
3.0

Customer did not leave a comment.

ron claxton 
Rating:
2.0

No one was there when we arrived and the entrance was so small and gated off that we had to drive the car around until the person came into the office and let us in. Other than that the lady was nice

Kellie Rorex 
Rating:
4.0

Make sure someone is in the office at 9am when the truck is supposed to be picked up.

Marla Hackett 
Rating:
4.0

I was a very satisfied customer. Rented from this location twice this week and was happy with the service from beginning to end.

Charlotte Duran 
Rating:
3.0

My overall experience with this rental was good.

CHARLETT DURAN 
Rating:
5.0

Customer did not leave a comment.

Val Piacitelli 
Rating:
3.0

Very helpful and quick, sent receipts online

Privacy Request  |  First Impressions 
Rating:
5.0

give free cookies

Robin Hawkins 
Rating:
5.0

Customer did not leave a comment.

Eddee Lopez 
Rating:
3.0

Helped me through the process and nice people.

Joseph Brogdon 3981UV2329 
Rating:
4.0

I reserved for 9am and I arrived 10 mins early. However no one was there until almost 9:20. Even though the gal was nice and helpful when she finally arrived, moving is stressful enough without worrying about the rental.

Lori Slifer 
Rating:
3.0

did not use facility

Privacy Request  |  First Impressions 
Rating:
3.0

did not use the storage

Privacy Request  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEENYA HOLST 
Rating:
5.0

Courteous outspoken and met all my Uhaul needs. Great and fantastic service.

EVERETT JACKSON 
Rating:
5.0

very helpful staff, would definitely use this location again.

JARROD SMITH 
Rating:
5.0

Customer did not leave a comment.

Don Hansen 
Rating:
5.0

Customer did not leave a comment.

Brian Rose 
Rating:
4.0

No comment

Andre Perry 
Rating:
3.0

Customer did not leave a comment.

Ron Lafortune 
Rating:
5.0

HAVE A SECRETARY AVAILABLE FOR QUESTIONS AT LUNCH HR AND WHEN NOT AVAILABLE FOR CUSTOMERS.

james yerkes 
Rating:
4.0

Customer did not leave a comment.

Shon Obryan 
Rating:
4.0

Quick and easy to get a unit.

Privacy Request  |  First Impressions 
Rating:
4.0

Kim and Gail were very helpful and kind. They got me setup quickly.

Privacy Request  |  First Impressions 
Rating:
5.0

The whole process to make a reservation was simple and easy.

Privacy Request  |  First Impressions 
Rating:
5.0

The guy staff that was working there on Sat was very helpful and friendly.

Privacy Request  |  First Impressions 
Rating:
2.0

We needed a storage facility asap. When we arrived, the facility was closed. We arranged for another storage solution.

Privacy Request  |  First Impressions 
Rating:
4.0

Very reasonable prices and easy to use website

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly staff. Clean. Good experience

Privacy Request  |  First Impressions 
Rating:
3.0

The staff is nice, Kim was very kind to me. The facility could use some TLC but I feel that my belongings are safe at Star Mini storage. Would recommend.

Privacy Request  |  First Impressions 
Rating:
3.0

Smooth transaction, nice facility. I`m glad I picked this place for my storage.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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