Place was unmarked. It was unattended. I had to call for someone to help me and got no answer. Finally a rude man called me back literally yelling over the phone as to where I should drop the truck. I had to enter a narrow passage way double park the truck as no spaces were available and leave the key in a drop box. A frustrating experience
Philippe A
Customer Reviews for Basking Ridge Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is not staffed. There is a sign with the address of an office down the street so we drove there, only to find that was closed and not staffed either. Called UHaul for help, got a phone number. The office said "the guy is there" which clearly he was not. Called the number again, and had to wait for someone to walk from another building to give me the keys to the truck. This was not a smooth pickup experience.
James LThe check in process was a hassle with no one on site. They didn't seem very experienced with the online check in and the app was glitchy. After an hour on the line with the location and separately of customer service we finally got into the vehicle. Additionally, I had requested to reserve my truck in Bayonne and Corporate switched me to Morristown which added 1.5 hours round trip from where we were located in jersey city. Wasn't planning on that the day before our big move and we lost more considerable time in the process. This is not the locations fault but and issue with predicting accurate inventory via corporate which feels basic.
Logan JThis was as usual a completely miserable experience The real question is… why do I repeatedly rent from you??? Your pick experience is awful. What’s the point in my telling you the problems. You employ sun zero people that are pathetic! Why bother.
Nicholas KThe pick up experience was frustrating. The truck was behind a gated lot and once it was retrieved and I was fully checked in an employee would not let me leave. They took photos of my ID to send to their boss even though it was in the app. I am incredibly uncomfortable that my license is on a random employees phone. When I was finally able to leave the truck seat did not move forward so it was very challenging to drive the truck safely considering I am only 5'2" tall. And finally the truck I picked up had an empty gas tank. After immediately being stalled by the employee for no reason I had to then waste time by going to a gas station before even starting my move. I filled the tank, but only ended up using about a quarter of a tank of a tank. Ultimately I ended up giving uhual 35 dollars worth of gas and I would like compensation for that. I have receipts and photos as proof.
Julianna RTo pick up, had to wait for 20 minutes outside until somebody showed up for the key. NOTE!! THERE IS NO PARKING LOT FOR YOUR CAR!!
Kyungwook HThe key was not accessible on site. I waited 45 mins for someone to come out to get the key out of the drop off box
Richard HIt was a difficult to find location with nobody available on site.
Josh EThe vans are great- super clean and seem new. The pick up and drop off was a little different than expected but the staff were easy to get in touch with and super helpful. It’s great to have a Morristown in town rental.
Patricia OThey reported wrong gas gauge reading to try to overcharge the fuel. I already summit all the evidence and no response yet. You need to correct this issue now before I dispute all the charges.
David OHave a sign on the front of the building indicating where the U-Haul is located because I got lost trying to find it.
Fanny VAll good Excellent
SABIR KI could not find the owner to bring me the keys, and when I called the business number he did not answer. He sent an employee to help but the employee didn’t know what to do and gave me the key to the wrong vehicle. Place was difficult to find due to lack of clear signage and there was no parking for my car, and the employee did not know where to tell me to park (only where not to park). When I finally did meet the owner he was not apologetic or helpful in any way.
Christine SHello, Hope well. Again this review is not a reflection of the location but more about the service. The morristown location is a bit hard to find but the personnel that helped us was nice. This is the first time that I had a less than favorable experience with Uhaul...This is in regards to contract 19868997 - October 31- I booked the truck for $145 (without tax) online. When I went to pick up the truck at your Clementon location, I was told that the price had changed to roughly $200 for the same reservation (same pick up, same drop off and same truck size). Luckily the rep that I spoke to on the phone saw the discrepancy on her end and resolved the pricing issue. I’m grateful that she was honest and took the time to hear me out. - November 1st - I was called by Uhaul concerning the change of my drop off location. I didn’t consent to this because that was not the agreed location on the contract. The new drop off location was now in Morristown… over 20 miles away and almost an hour round trip for my husband and I. I felt that I was doing Uhaul a favor dropping it off at Morristown vs Flanders. I asked if I would be compensated for the added time and gas and I was told that the compensation that I would get is an additional mileage allowance. I spoke to the rep about this and her tone lacked empathy. Her customer service skills were unsatisfactory. She told me that if I dropped off the truck at my originally contracted location, I would get an additional charge. I tried to convey to her that the added inconvenience merited more than mileage compensation but there was no care. - November 2nd - We dropped off the truck at Morristown before 9:30 am. It was difficult to find the drop off location, no one answered the business phone associated with the drop off location. I had to call uhaul again for assistance and luckily we were able to find the drop off location. Aaron, the attendant at the location , helped us but even he was baffled at how the location was switched on us. I used the self check out and Aaron did the rest. As someone that had used uhaul over the years , and just in the last year I’ve spent well over $2400, I could have been handled better. This experience would definitely inform my decisions to do business with you in the future. Eme
Eme I