Customer Reviews for Dottie
(U-Haul Neighborhood Dealer)

72 reviews

3475 N Indian Canyon Dr   Palm Springs, CA 92262

(760) 778-1618

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: 11 am–2 pm

Services at this Location:

Contact Us

(760) 778-1618

3475 N Indian Canyon Dr
Palm Springs, CA 92262

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: 11 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dottie was an awesome person to work with when delivering the vehicle on Sunday, March 24, 2024.

Danielle Smith 
Rating:
5.0

Dottie is amazing. This is one of your best run locations. I rent from uhaul on a pretty regular basis and alway try to rent here.

Michael Parente 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CARNUCCIO 
Rating:
5.0

Dottie was super competent and helpful!

Thomas Peters 
Rating:
5.0

Customer did not leave a comment.

Raymond Lotz 
Rating:
5.0

Customer did not leave a comment.

Edward B Ellis 
Rating:
5.0

Dottie was amazing & so accommodating to our 2 year old while we waited.

Caleb Steves 
Rating:
5.0

Customer did not leave a comment.

Joshua Tsuhako 
Rating:
5.0

Dottie was great to work with!

Craig Duran 
Rating:
5.0

Customer did not leave a comment.

rems turner 
Rating:
5.0

Customer did not leave a comment.

Zdanas Rysevas 
Rating:
5.0

Customer did not leave a comment.

Burke Fidler-Ballard 
Rating:
5.0

Your manager here is amazing, helpful, full of knowledge, and made sure I felt comfortable before I left. Great experience. .

William Halfhill 
Rating:
5.0

Absolutely nothing… Dottie was great

Lane Aldridge 
Rating:
5.0

Customer did not leave a comment.

Fernand DeChristopher 
Rating:
5.0

Smooth operation, nice people!

Mark Casagrande 
Rating:
5.0

Customer did not leave a comment.

Christopher Barrileros-Climie 
Rating:
5.0

Great service! Would highly recommend!

Robert O'Connell 
Rating:
5.0

First and foremost Dottie is wonderful she is committed to taking care of the customer… Even commenting “as long as my customers leave with a smile on their face,, i’m good”. Experienced studies commitment to customer service while checking in, There was a flag on my account leftover from a nightmare experience with another local office that I was assured been resolved. Upon calling U-Haul Central Dottie and I were offered a call back or we could wait on hold for 2 to 4 hours. We thought surely this is a mistake… But after 45 minutes of being on hold, we became believers. Dottie went into action and called another contact who was able clear my account and get me on my way. Although I was extremely irritated with U-Haul‘s central system, even though ultimately, I was over an hour late for my appointment, Dottie took a rough situation and somehow made it enjoyable with her stories of Palm Springs and views on life, which are heartfelt and funny. Dottie, keep up the good work… U-Haul, central get your act together you are failing miserably, and taking care of the customer.

Lane Aldridge 
Rating:
5.0

Excellent experience, excellent customer service

Ana Munoz 
Rating:
5.0

Customer did not leave a comment.

William Gaynor 
Rating:
5.0

Dottie was very nice. The location was clean and well organized. Thank you Dottie!

Gary Higgins 
Rating:
5.0

Customer did not leave a comment.

John Ewing 
Rating:
5.0

Customer did not leave a comment.

Selvin Donis 
Rating:
5.0

All is OK

Steve Austin 
Rating:
5.0

Excellent service

nahum Rodriguez 
Rating:
3.0

Customer did not leave a comment.

John Hamilton 
Rating:
5.0

Dottie is the most pleasant and helpful U-Haul person I’ve ever done business with!

KARL COMPTON 
Rating:
5.0

Customer did not leave a comment.

Williams Cuevas 
Rating:
5.0

A not great day got better

David Smith 
Rating:
5.0

Customer did not leave a comment.

Wigberto Reyes 
Rating:
5.0

Customer did not leave a comment.

Robert Zamberlan 
Rating:
5.0

Location renovating and redecorating. Staff friendly, courteous and helpful.

Brigette Garcia 
Rating:
5.0

My move, changed a couple of times due to circumstances beyond my control, were pleasantly and tolerantly handled by Dottie White who provided a high level of professional assistance and useful suggestions. I am grateful for having someone so experienced and knowledgeable to address my concerns. The equipment was in excellent condition and our move without undue concern. Even though I did not use it, I would not arrange a move without the full coverage for insurance.

RAY HARKLEROAD 
Rating:
5.0

Dottie did excellent job, marking everything super easy to handle. Thank you for all your help to us.

Daniel Hayek 
Rating:
5.0

Customer did not leave a comment.

Charles Kent 
Rating:
5.0

Once again all ai can say is Dottie is the best.

John Budlong 
Rating:
5.0

Customer did not leave a comment.

Bailey Duren 
Rating:
5.0

It’s always a pleasure to rent from this place. Quick and easy and always leave with a smile.

Kenneth Gargano 
Rating:
5.0

Dottie was beyond professional and friendly

Robert Stromberg 
Rating:
5.0

Thank you Dottie

Louis Garcia 
Rating:
5.0

This is my second or third time renting at this Uhaul location. Dottie is the manager, and she is awesome. She is super professional, and she's great to talk to as well. She answered every question I had about the van I rented. Thank you again, Dottie. You're the best of the best!

Gregory Waldrop 
Rating:
5.0

Customer did not leave a comment.

linda chow 
Rating:
4.0

Customer did not leave a comment.

David Evans 
Rating:
3.0

Customer did not leave a comment.

Marco Pardo 
Rating:
5.0

Customer did not leave a comment.

MILTON MELCHER 
Rating:
5.0

I always recommend this location due to availability and the staff is always friendly, kind, and knowledgeable! 10 out of 10

TERRA SHANAFELT 
Rating:
5.0

Customer did not leave a comment.

Maher Abdallah 
Rating:
3.0

Customer did not leave a comment.

Kenton Grey 
Rating:
3.0

I had a 9am reservation. The clerk seemed overwhelmed. She said it was required to have 3 phone numbers and names of different people to rent a vehicle. What a time waster that policy is. It essentially triples the workload for the clerk. She had 2 other clients before me. I left the facility at 9:50. The van was clean . The equipment was low mileage and performed well.

Gregory E Jones 
Rating:
5.0

Customer did not leave a comment.

JAMES NELSON 
Rating:
5.0

Customer did not leave a comment.

Joseph Woo 
Rating:
5.0

Customer did not leave a comment.

Luis Harrington 
Rating:
5.0

Dottie has excellent customer service skills. She always goes above and beyond to provide a positive rental experience. Thanks, Dottie! You are the best :)

Cristin Dougherty 
Rating:
4.0

The lights for the auto transport did not work. It required a repair the the wire harness. I had to wait around for a hour and forty five minutes.

Andrew Welemin 
Rating:
1.0

The wrong ball hitch size was placed on the tow trailer which caused us to have an accident on the interstate and damaged/ broke precious cargo. Luckily no one was hurt it could of been so much worse. We will be filling a complaint.

Jesse Lopez 
Rating:
5.0

Customer did not leave a comment.

Tara Masters 
Rating:
5.0

Customer did not leave a comment.

Thomas Jeffers 
Rating:
4.0

Customer did not leave a comment.

MELISSA CHAPPELL 
Rating:
2.0

Not very friendly was getting very uncomfortable just been there.

MILLIE MASTAS 
Rating:
5.0

Customer did not leave a comment.

Erika Murrell 
Rating:
5.0

Dottie knows her business. Courteous and knowledgeable. I have been at this location previously. Will use this location again in the future. Robbie

Rob Boss 
Rating:
5.0

Debbie was courteous and very friendly and helpful! She really cares about the customer. She

Lana Svitanovich 
Rating:
4.0

Customer did not leave a comment.

David Hershberger 
Rating:
5.0

Dottie deserves a raise and paid vacation

Virginia Hill 
Rating:
5.0

Nothing. Thank you

Delores Booty 
Rating:
5.0

Customer did not leave a comment.

Ricky Stewart 
Rating:
5.0

Nothing

RUDY LANCASTER 
Rating:
5.0

Customer did not leave a comment.

michael heady 
Rating:
5.0

Customer did not leave a comment.

Amer Ajanic 
Rating:
3.0

Don’t make reservations for 8 o’clock when the location doesn’t open until nine

Robert Kahmann 
Rating:
5.0

Customer did not leave a comment.

Tristan Gittens 
No reviews have been submitted for this location.

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