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David C
Customer Reviews for TVL Holdigs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was awesome
Anthony FIn and out in just a few minutes. Easy drop off area. Very Professional! I would highly recommend this store.
Steven BThe truck was dirty with mud. The truck only had 1/4 tank of gas when I picked it up (that's stretching the gas - it was actually a hair below the fourth mark). I had a 1/2 tank of gas when I got to my destination - so I left 1/4 tank more gas more than when I picked it up - probably - estimate $25.00 more gas in truck. Each truck should be filled full with gas upon customer arrival - then the customer fills tank back up to full before leaving truck at destination. I see now why truck not full of gas when picked up because more than likely U-Haul will acquire more gas than was left in truck on pick- up. I had no way of knowing how much gas was needed for my trip which was just around 50 miles but I forced to stop and get gas because of low gas in truck on pick up.
Tommy CThis was the first Uhaul facility where I was told to unhook the trailer myself. However, the young man working there did it for me, in the rain.
JOE BPease insure that the pickup location actually has the moving blankets that are part of the order.
jerry mHave side steps so I can get in truck cab and back. Great service from this manager
Barbara PI used the drop-off box, it was after-hours. But very easy.
Cesar RHorrible experience at pick up location. The agent was new, computer crashed 3 times, the agent did not know how to hook up trailer. I was there for 45 minutes due to computer errors.
Gary DHave the employee to be more trained
coleen k