The drop off location was terrible. The person there was very irritated that I was going to drop off the trailer. At first he wanted me to drop it curbside on the street. Again, your on line check out system did not work. The camera just gave me a blank screen. I use an Apple15 pro.
Rich B
Customer Reviews for Axis Auto Sale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convent location. Had to wait along time while agent had to use a very non user friendly system. I received a confo on my text, but never received a invoice. When I booked on the phone, I was told I'd get the drop off address when I pick up equipment. They didn't have the address. Agent on phone was more pushing to get me signed up then what info or my needs where. Not sure what I was paying for cause I never got an invoice. I requested a car dolly on the phone and got a auto transport instead.
Dan DI was not able to check in online, there are bugs in your system. Don’t automatically charge me for insurance please.
Evan GPerson screamed and threatened me! Horrible experience. Drop this location.
Dan WI was in the west metro and needed the trailer there. I had to drive to the far north east fringe of the metro to pick one up. It's hard to believe that was the closest available trailer.i
Charles MThe app was very slow for both check in and check out. Very frustrating. I also did not know I needed another contact to verify. I do not remember seeing this in the check-in instructions. The truck itself was a dog, engine would not shift gears until RPMs were well over 3,500 RPMs.
Mike SEverything great
Ed BWill never be going to that location again. The person renting had zero clue how to even fill out the info to rent. He also tried saying that I didn’t return the trailer but then proceeded to put it back up for availability to rent. Absolute jackass to put it lightly.
Will DKeep doing what you’re doing. Customer service was very friendly.
Jennifer KSee comments about drop off location in previous comments.
Daniel B