The in-house representative was helpful and made the process easy to rent.
John N
Customer Reviews for Security Public Storage Ceres LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
check windshield wiper fluid, check gas cap, gunk on windshield and customer left stuff in van thenk you nice van nice people
Simone HI was able to be served by your GREAT! Employee”$ And they helped me out and anything I needed they always found a way to make me satisfied. I just wanted to say THANKS 🙏🏼 for satisfying me and my family needs.
scottie BGreat customer service from the two ladies during pick up and dropping off. Made everything smooth and easy !!
Alfredo LI needed to use the bathroom but was not allowed and had to go outside.. not cool.
kennth OVery good
Bikramjeet sRental was covered in tree debris upon pick up, service upon return was poor as there was only one employee working, had to wait 20 minutes just for the lady to finish with another customer before she could check the rental return and give me confirmation that it was returned.
Amit CExcellent customer service! Inviting and responsive.
Christine VThe online check in/out is a nightmare
KATHLEEN MGreat costumers service love this place
justine mCustomer service was horrible and childish. Equipment shouldn't have never left the location in the condition that it was in. Blad separated tire with wires showing. Could have been deadly experience if the tire had blown with towing a classic car.
RAMON MThe only downside was I couldn't use the trailer because of the trailer lighting on my truck was not working therefore was denied of taking the trailer off the premises due to that.
CHRISTIAN FThe guy in charge gave an excellent service.
Karla Cthank you quick in and out service!
LOUIE MMake it easier to pick up with app. I got dropped off to pick up and had to wait several minutes to get verified to finalize transaction. I was a repeat customer that already checked in and had license on file. It was really crappy to be on the side of the road picking this up prior to business opening.
Wesley RAll service was good
Juan gN/a
DWIGHT GEverything, including the customer service, was GREAT.
Deborah RGive better explanation of returning after hours. The way I was originally told didn’t match with what a different haul rep told me. I also told the gentleman I originally had issues with signing in and seeing my reservation. I reserved a utility dolly as well and had to go to a different location making 2 pick ups and 2 drop offs. The next location walked me through how to return and what website to go to as well. Your location has a QR code but it opened an error page multiple times. As a result, I returned the vehicle the way Natalie showed me at the other location.
Brittany TMy original site was changed to this one. They didn't have the dollies I asked for, which added costs in the form of extended time with the movers I hired. Same with when they lost the key to the only 26 foot truck, and it turned out another employee who wasn't there had left it in the mobile box that "is broken". I've moved around every 2 years for the last 14 years, and I've exclusively used Uhaul, and this was among the most stressful moving day transactions (and one of those was for a cross-country move...). Once we were on the road, my husband/passenger called other Uhaul locations to see if they had an appliance dolly that we could rent. None did, but the MLK location in Merced especially juked us: the person who answered the phone said "Yes we have one, but it's not in inventory and my boss would have to add it for me to rent it." My husband asked if he was going to ask his boss. No. My husband replied, "So effectively, you do not have an appliance dolly to rent." The employee said, "Yeah, you could say that." I can deal with mishaps, technology and logistics are hard and the people who are wrangling them are doing their best, but offering something I want and can't have? That sucks in a special way.
Carolyn NCheck your vehicles make sure they actually work and aren’t making any weird noises.
Angel AVery easy and fast rental truck
alejandro gThe gentleman who helped was very friendly as well very professional
Tejinderjit HTry to take time to review email questions.
STAN REverything was good and they have great customer service. Definitely recommend
Colin BMotor oil all over ramps from previous renter. Had to clean obvious mess before I could use trailer. Staff were plesant but took numerous photos with phone without asking or notifying us. Would not recommend this dealer to others...
don wWas disappointed to deal with this location particularly . I worked with different Uhaul location recently and they have an amazing customer service. This location unfortunately was the worst. Employee seemed don't want any customer or something. She gave me a bad experience overall. Not happy with this location only.
Omar ADid not have the appliance dolly I had reserved. I had to rent a truck from another place the next day and an appliance dolly so it cost me double
Robert RVery friendly, very efficient.
Angelo BErwin was a great help!
CHRIS RExcellent customer service. would highly recommend
Alejandro MI got screwed, I went 9 miles total and put in 20 dollars in the tank and I’m getting charged a extra $28.70, I don’t know what kind of scam u guys are running but this is totally messed up!!!!
JOSEPH PTrailer came off
Beth TI had a reservation 8/31/22 in Sonora,Ca to pick-up a 15' truck and a Vehicle Transport? that morning U-HAUL in Sonora let me know I had to go to Ceres, Ca one hr there and one hr back and about 3hrs? I didn't get to start using the truck till after lunch? I couldn't finish in time because I got such a late start and the guy in Harbour, ore told me he didn't have reservations for my vehicles but I would still have to pay for an extra day? what part of what happened to me do u think I should tell my friends? that's alot of not customer service for over $1000.00?
RUSSELL CI will be back to use that trailer many times. Thank you!
SEAN BThe truck was dirty and had a stain on the seat that looked like feces, I wasn’t aware of the miles charge until the full charge.
Leonardo SExcellent Service
Nathalie CGreat service!
Michael MGreat service and trailers in good conditions. And way more cheaper that using Uship.
Joaquin NNothing Vehicle ready for us Ran well
Linda BSo easy drop off. The staff knew my name as soon as I walked in and made my drop off very easy.
ROSA PNothing, good friendly service.
Gerardo HThe only issue we had with this Unit was the gas tank was only a quarter of a tank full. We had to stop to fill up before we even began and we were on a time crunch it was disappointing
Michael WNothing Matt was very helpful and courteous. Great experience
James CInterior of vehicle needed to be cleaned up. Cup holders all needed to be washed I did not want to place my water bottle in any of them. Matt in the rental office was very polite and professional. Vehicle operated well. Thank you.
Kristina BHave an actual qualified person on duty.
Anthony SOffer a 10% Veterans discount. Don't make the customer drive 45 miles one way to pick up equipment. Have it for them at the customer local U-haul location.
Eduardo TGreat experience. The guy was friendly and efficient. Would definitely rent from this facility again.
MomKelly HEverything was great!
Steve PWhen I made my reservation and selected the drop off location, it showed that they did not open until 10am. I received 3 phone calls from them starting at 9:10am asking what time I would return the trailer. I returned their call at 9:43 am and let them know I would be there in about 20 minutes. I then received another phone call at 9:55 am asking once again what time I would be there. It became very frustrating and they were acting like I was going to steal the trailer just because I did not return it before they opened. Once I arrived it was no better, an impatient man waiting for the trailer immediately approached my car telling me they had been calling because he was waiting for the trailer. I told him I needed to go in the office to check it back in. He proceeded to unhook the trailer from mu car while I was inside. The young woman at the desk was very frazzled and immediately asked me if I was the one bringing her trailer when I walked in. The entire return experience was frustrating and I will not do business at this Uhaul location again.
BETSY SCustomer service was excellent no need for improvement
Kimberly RI was very disappointed to find out after driving 3hrs to our UHaul location that they did not have my truck available. They rerouted me an hour out in the opposite direction to pick up the truck. It set us back and made us late to our destination, not to mention the gas to drive in the opposite direction(1hr there and a 1 1/2hrs back). No compensation for that! Only additional miles to make up the difference from the two UHaul locations. I counting on UHaul to have my reservation held since I was traveling a long distance and it was not.
ROBERT CVery fast and helpful service. I will be going there again
Matt dVery nice and professional
Angela AFriendly knowledgeable service.
Philip PCustomer service knows everything from the three calls I had to make. Worst service ever
Savannah fYes, great service and very friendly office staff
Michael WThat sweet gal was
Jacqueline W