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Stacey E
Customer Reviews for Safe N Sound Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a trailer and UHaul doesn’t sell the 7 round to the the 4 pin connector that is needed to hook up a trailer to a standard car. I had to leave and go to a Walmart to buy the adapter. Simple item that should be on site.
Raymond MThe only reason I use this location is because without a car it the closest location
LORETTA BMy rental pickup and return were terrific. Flawless, thank you Uhaul.
Stephen BBack door of truck was frozen shut. Didn’t seem to know anything about my reservation and what I was renting (dolly and furniture dolly) despite having called 30 minutes prior to arriving. The woman there was nice enough at least.
Cory CQuick in and out. No issues with this location. Really clean place. TY Uhaul web site said trailer was in my preferred area. Set everything up on line only to find out the next day my trailer was located 11 miles away going in the opposite direction. Not fair to me. I was on a tight time line.
gary mYour company consistently tries to screw customers over on mileage overages. Left Groton CT nd the agent put down 80 miles and when I returned the truck to Guilford they had 40 miles and charged me for the extra miles. When I orginally booked I was curious about the your billing methodology . So I price again using surrounding Towns and the rate was the same whether I was going to a Town 40 miles away or 90 milles away, But yet when I returned the vehicle you always charge the customer an overage! I am reporting this scam to the FTC
Robert MI rented a trailer for 4 days, I returned it a day early, I never received a receipt until I called 2 days later and was sent a receipt showing 3 days rental but my bank account was charged for all 4 a $50 difference
Bryan WReturning on mobile app was a little buggy. Photos kept being deleted and I had to do certain sections multiple times. Other than that my experience was smooth.
Ryan AThe truck box was dirty and not swept and there was packing left by the last renter. The windshield was dirty inside.
Richard WThe woman at the desk for very helpful. She made it a positive experience for us.
Kristen LThe uhaul van I got was filthy. I had to move my stuff and now my bed and blankets are dirty. I have to now figure out how to wash everything. If this was my first time using uhaul I wouldn't use it again. I will never return to safe and sound for a uhaul. I find another store
Loretta BQuick in and out
George RHard time renting van. Didn't accept my card after was told yes then wouldn't take a credit card over phone caused 2 hr delay in rental. Lady was rude behind the counter. Never renting from there again
Judy JAlways clean, and safe,,
JORGE B | Overall ExperienceGreat customer service
Dave PStaff was great ! Thank you
Stephen LGreat location. The van was in great condition and was very well maintained.
DUNCAN BI picked up the van after hours and there should have been a utility dolly in the back but there wasn’t. I was still charged for the dolly rental though.
Newt BNothing
jim fUhaul was checked in at this location by mistake and has caused me to be on the phone with Uhaul figuring out my rental for three days.
Tomas MPoor customer service. When I questioned my final charges, they were quick to pass the buck to uhaul. Uhaul may set the policies, but they are representives of Uhaul, the face the customer sees, and should represent better. I will never rent from this location again or recommend them.
Emily LThis was the second time that I reserved a trailer at this location only to have UHAUL change the pickup location despite the equipment being available. That resulted in me having to cancel the reservation both times and starting over at the correct location. It would be a large improvement if traffic control stopped changing the reservations needlessly
Mark RReservation, pick-up and return all were very good. The van was clean and in excellent condition, and was exactly what I needed for my one day project. The staff member who processed my pick-up had lost internet at the office due to a storm, but was able to complete it on her phone. Nice job by her, and a productive day for me.
andrew eStaff was very helpful and pleasant
Michael IChrissy was very courteous and helpful.
James CApp wasn't working properly
ZENAIDA VFront desk employee was rude and short with me. Did not want to answer my questions. The equipment to move items was very old and run down. Corners were tight in the storage facility which made it difficult to move large objects. The facility was also warmer than it was outside. Did not feel climate controlled.
Max PIf ever in need of a storage unit in the future I would return great job.
ROBERT B | Overall ExperienceThe only issue I had with this facility was after I returned the trailer. I got a phone call the next morning (Monday) saying that the trailer was missing the wiring for the lights. I had just purchased a whole wiring harness set and ball mount hitch from the gold star highway uhaul 2 days prior and installed ourselves. I know nothing of hooking it all up when you tow so my bf and the lady that was there Sunday did it. She took a picture bc apparently that’s the policy to make sure it’s hooked up right. When my bf went to the store to talk to the woman who called me she would not show him the picture of the hook up from the day before to show her what it looked like then and now. I haven’t been charged anything extra as or now, but im confused as to why she wouldn’t show him the picture? “That’s going to cost us $25.” I have never had any issues renting with uhaul and always use them. She said it was possible someone stole it (but it was not me) I have the receipt for the ball and hitch and wiring harness I bought 2 days before I rented the trailer. I thought it was rude and unprofessional to not show him the picture he was asking to see to point out to her. I feel like she didn’t know what she was talking about. That is all
Stefani SEasy drop off
ELIZABETH BOne issue was that there was a tow trailer parked directly behind the rental truck that had to be moved by hand in order to back the truck out because the front of the truck was right against a curb.
Stephen GMake sure the trailer is cleaned out and also, have a better attitude toward the customer.
KRISTYLYNN LGreat experience
Kathleen KMy drop off of trailer was off hours so no personnel interaction occurred. Drop off was self serve.
scott dWorker was extremely rude. I was unsure on how to do the checkin process and she snarkly said “the steps are on the door” she then told us to grab any dolly and yelled at us when we grabbed the wrong one, but didn’t give any direction on which ones we couldn’t take.
Mikayla SYour system was down so it took a while to check out the trailer. This was after having to do so multiple times before over the phone and online. It was the most ridiculously annoying process that took 3 phone calls on two separate days to make this reservation after having made the reservation online a month prior. It had been changed without my consent or knowledge. So to answer your question: update your computer system so that it works smoothly and is up to date with the locations of your storage and rental facilities. The people I dealt with were very nice and as helpful as they could be.
samantha bIt was conveniently located and a quick process to pick up the rental truck and equipment. Confused to why the employee at the location did not do an inspection on the vehicle before they gave us the keys. Usually that is standard practice with rental vehicles and trucks we used in the past.
kylie gNot sure if the steering wheel is sanitized but if not, that should definitely be implemented into the cleaning process.
ROBERT MNot sure why some equipment can be checked out anytime and some only a specific time. I had a cargo van that had 24x7 availability and when changed to a 10’ truck my 7am pickup was no longer valid - I had to wait until 9am - TWO HOURS - to get it which is coincidentally when the location opened despite the fact that I never interfaced with them.
David FThings were great!
Keith SThe lady attendant at this place needs to have a better attitude when attending customers.
Danny MThe app for returning the equipment was a huge waste of time….. late at night and when I was very tired. I had to go back in the morning to complete the process. After paying $250 for a rental this was frustrating. I won’t do it again.
James ORental process through app was quick and easy.
Gregory PKeep up the good work
Edmond LI believe Uhaul (not the location). Reds to do a better job with Customer service. I was looking for a round trip rental Thursday to Sunday which I was denied. I then booked 2 one ways. My destination was changed on my first one way (pushing my drop off further away from my destination). I went along with it. I was also told at the time that my 2nd reservation was not confirmed as there was no longer a truck available (that doesn’t make sense given an individual is dependent on their reservation). I was then told my start point for my second rental was changed (again. Farther away from my destination) I had a feeling they were changing each to give me a truck on my second pickup. I was correct. I picked up the same truck on Sunday that I dropped off Friday at a location not chosen by me but picked by uhaul which were both further away from my address. I asked multiple times if truck wasn’t rented why I couldn’t keep with no good answer. If you look at my receipts you will see NO ONE took this truck all weekend besides me. Uhaul could have easily offered me the option to keep the truck even if I had to pay the higher one way rate. Offering the convenience of keeping the truck would have gone a long way for great customer service.
MELISSA GThe woman who helped me was great and helpful. Will use this location again!
Michael CThe Uhaul truck I was given was covered in car hair and cat urine which was unbearable during my 1300 mile transit. I was forced to stop multiple times in order to try and disinfect and get rid of the smell which did not work. I spent almost $3500 for the rental on this truck and if I had the choice I would have never rented this vehicle but since it was the only one available as I was told I was forced to rent the truck. There was also a crack in the windshield and I called the location the same day to report these issues and was only told they would “note my file” and no offer to correct the issue was given. I am extremely disappointed with the service and rental.
Sean LLocation of equipment was too far away and cost us too much time and gas expense. Location for pick up was more than 2 hours away
Frank H5 star service thanks
Stephen CExcellent service
Vanessa CThe mileage was wrong by 1000 miles from what was on the pick up phone app. I ordered moving blankets and they were not in the truck at pick up and I was charged for them anyway. Waited on hold for more than 30 minutes to speak to a customer service representative while we tried to explain the mileage was different than what was documented and that we requested blankets that were not there. Furthermore I requested a 20 foot U-Haul in Old Saybrook and the day of the move found out we had to drive to Groton about 20 minutes away for a larger truck which obviously used more gas than we needed. Overall frustrated and not thrilled with the experience however the drop off location in Lebanon New Hampshire was very accommodating and nice to have a live person to explain the issue to
Mitchell MMy reservation was able to be updated to pick up that afternoon instead of early the next morning. The facility called me to confirm, and she was very accommodating once we got to site.
Ashley DOverbooked . Treated by the person running the place like I was really putting her out and she wished I wasn’t there. Have incorrectl info about drop off
david tBetter inspection of equipment. Truck had a very bad shimmy. Obvious bad wheel bearing. Not safe to drivr
James LCustomer service representative was very nasty and arrogant. We never rent again
Laura LShucks was filthy. The passenger side outside door lock was not operational and fell through the hole. The passenger window was partially open and left rainwater coming in (soaked seat). The cargo area was not cleaned out.
Matthew WCustomer service was very good girl was very knowledgeable in the rental of the cargo van
Roseann AGive a bonus to the excellent counter service team!
Karen MFabulous customer service!
William MDidn’t get furniture pads and was still charged for it. So signing up for the extras online rather than in person is a gamble. Other than that it’s a standard rental
Paul VHave the extra rented equipment loaded in the back of the truck
EDWARD Dlady was rude. didnt even care to explain anything to me. she was super rude.
AMIE CThe sales person was very rude and unhelpful. Fox News was blasting in the background behind the counter.
Dawn pThere was some initial confusion regarding my pick-up location and truck size. But the locations were only a mile apart, and the truck was a sufficient size and available when I needed it (along with moving pads). From the UHAUL perspective I am very happy with how my move went!
ERIC C