Customer Reviews for Safe Mini Storage #2
(U-Haul Neighborhood Dealer)

795 reviews

7606 Madison Blvd   Huntsville, AL 35806

(256) 850-4383

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 850-4383

7606 Madison Blvd
Huntsville, AL 35806

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelie greenwald 
Rating:
5.0

Great staff at Safe Mini Storage #2.

Cameron Handyside 
Rating:
3.0

The app was glitchy upon the return. We wanted to return the trailer a day earlier due to there being no space at the new location. It would not allow us the option and the 800 number phone denied the request as well.

Michael Moskowitz 
Rating:
4.0

Customer did not leave a comment.

David Sisk 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Francis 
Rating:
4.0

Customer did not leave a comment.

Tyus Boyd 
Rating:
5.0

Nothing really. It’s a very easy process, especially with the app.

Janet Stephens 
Rating:
5.0

Wasn’t sure where to drop key off. App showed an orange key drop box for return! Never found it! So I just put the key through the door slot! Overall the rental went smoothly and was impressed how simple it was!

daniel ferguson 
Rating:
5.0

Customer did not leave a comment.

Nora Bryant 
Rating:
5.0

Customer did not leave a comment.

Tim Garrison 
Rating:
5.0

Que sea más fácil enviar las fotos que se toman al entregar el camión

Maria Macuare 
Rating:
4.0

Customer did not leave a comment.

Tije Lajuan 
Rating:
5.0

The lady at check in was very friendly and professional. Although we picked up near closing time, she took her time to patiently get us checked in, and she stayed long enough to ensure we left with no issues.

Vance Topp 
Rating:
5.0

Kiara was very professional and helpful. She did a great job getting me on the road.

Keith Vickers 
Rating:
5.0

Kiara was excellent in providing my needs.

Larry Gordon 
Rating:
5.0

Store was excellent. In and out in 20 minutes.

Luke Lanza 
Rating:
5.0

Customer did not leave a comment.

Andy MacKenzie 
Rating:
4.0

Cute agents.

Bill Stratman 
Rating:
5.0

Customer did not leave a comment.

Terrell Nesbitt 
Rating:
5.0

We rented an auto transport to move a vehicle from Huntsville to Birmingham. Uhaul isn't usually our first choice because of past issues with poorly maintained trucks and trailers. The auto transport we rented this weekend appeared to be maintained & had new/newer tires. We towed the trailer empty and with a 4400 lb vehicle without an issue. It did not sway or vibrate. Thank you Kira and Melissa for your assistance with a last minute rental.

Kenny Hester 
Rating:
5.0

I'VE DONE BUSINESS WITH THIS LOCATION, SEVERAL TIMES OVER THE YEARS. IT HAS ALWAYS BEEN A GREAT EXPERIENCE, ESPECIALLY THIS TIME. THANK YOU!!! GOOD AND CLEAN AND HELPFUL STAFF.

Hal Ernest 
Rating:
5.0

Customer did not leave a comment.

Jessica Raleigh 
Rating:
1.0

Customer did not leave a comment.

Frank Hass 
Rating:
5.0

Customer did not leave a comment.

RODERICK MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

Donald Lorbecke 
Rating:
5.0

Customer did not leave a comment.

CHERYL WRIGHT 
Rating:
5.0

This location provided me the best service I have ever received at a U-Haul. A++++++

Jason Dalrymple 
Rating:
5.0

Kiara was really helpful and professional during the pick up process. I took longer than expected to get my move done and she & Melissa worked with me on a later vehicle return. U-Haul’s mobile return was easy to figure out, but I did it after I dropped keys in self return slot—a lesson for me for next time. I would definitely use this location in the future. It seems well managed & you have great employees. .

Judy Tachias 
Rating:
5.0

Customer did not leave a comment.

Matt Bresko 
Rating:
1.0

Rob Davenport was my point of contact for my truck rental experience. Atrocious customer service combined with poor social skills equals a recipe for a terrible employee. My issue was not only dismissed as user error, but I was talked down to. I will never use this location again simply because of the lack of care that ole Bobby "CLEARLY" demonstrated.

Kyle Hall 
Rating:
5.0

Excellent service! The ladies behind the counter were very helpful!!

carlette bell 
Rating:
5.0

It’s was a great experience

Darren Mitchell 
Rating:
5.0

Customer did not leave a comment.

Cruz Bethurem 
Rating:
4.0

Customer did not leave a comment.

SCOTT RILEY 
Rating:
1.0

Rude and disrespectful staff. There was no need to be yelled at like a child from across a parking lot

Joseph Baker 
Rating:
5.0

Customer did not leave a comment.

Eric Moldenauer 
Rating:
5.0

Safe Mini Storage are outstanding! Plus, since I already rent some storage units with them, I was able to turn the trailer I rented after hours without issues.

Thomas Loyd 
Rating:
5.0

The agent that helped me was friendly, knowledgeable, and overall had a great sense about her.

Orrin Coufal 
Rating:
1.0

Customer did not leave a comment.

Destiny Woodson 
Rating:
5.0

Customer did not leave a comment.

Delia Lindsey 
Rating:
5.0

Excellent experience!

WILLIAM WALKER 
Rating:
5.0

Customer did not leave a comment.

Levi Dent 
Rating:
4.0

Customer did not leave a comment.

William Howard 
Rating:
5.0

Customer did not leave a comment.

Charles Francis 
Rating:
4.0

Customer did not leave a comment.

ANGELA HALL 
Rating:
2.0

The app kept bombing while I was trying to check in. There wasn't another option and the person offered no assistance or ideas. Terrible experience.

David Stanfield 
Rating:
5.0

Customer did not leave a comment.

Steve Jacobs 
Rating:
5.0

The young lady working front desk was very polite and organized.

Sandra Jefferson 
Rating:
5.0

Everything went very well. Excellent service and equipment. Two additional comments: 1. The U-haul Truck worked very well however the engine light came on. Please have this checked. 2. I purchased a queen mattress cover. The attendant at Safe Mini Storage #2 courteously explained that I would have to get the mattress cover at a U-Haul Center. So now I need to see how I can get a refund. Thank you for your fine service.

Jose Velasquez 
Rating:
5.0

Customer did not leave a comment.

Dean Hutson 
Rating:
5.0

Customer did not leave a comment.

Edward Mead 
Rating:
4.0

Customer did not leave a comment.

Edd gancarz 
Rating:
3.0

Overall great but the pickup truck I had the tire pressure was low. I had to take it to put air in the tire. I had to go out my way to do that. I’d just recommended double checking tire pressure and oil changes in the future.

EBONE Robinson 
Rating:
5.0

Customer did not leave a comment.

Shed Askew 
Rating:
5.0

Customer did not leave a comment.

Andrew Dykes 
Rating:
5.0

None

William Morris 
Rating:
5.0

The cab of the truck had an odor somewhat similar to urine. Also there was a warning light on and a message that the tire pressure was low on the left rear tire.

Janet Stephens 
Rating:
5.0

The person there was very kind.

Megan Mae 
Rating:
5.0

Customer did not leave a comment.

Cadis Ammons 
Rating:
3.0

Customer did not leave a comment.

Robert Boldt 
Rating:
5.0

Customer did not leave a comment.

Amy Mack 
Rating:
5.0

This may be my new favorite location - the lady did a fantastic job.

Jeremy Haddock 
Rating:
5.0

Everything went as planned.

GREGORY SCHROEDER 
Rating:
5.0

It's a pain to have to take pictures of my DL for you, when I am paying for your service. Also the scanner didn't work for the back of my DL. But the women at the desk was very nice and she helped me when I had trouble starting the van. Give her a raise!

Paul Shupe 
Rating:
5.0

Customer did not leave a comment.

Douglas Sutherland 
Rating:
5.0

Customer did not leave a comment.

DANIEL FRANCO 
Rating:
5.0

All great

James Rogers 
Rating:
5.0

Customer did not leave a comment.

Lawanda Colvin 
Rating:
3.0

Customer did not leave a comment.

Pedro Henriquez Morales 
Rating:
5.0

Customer did not leave a comment.

LEE THORNTON 
Rating:
5.0

Customer did not leave a comment.

Don Conners 
Rating:
5.0

Customer did not leave a comment.

Geremy Hanne 
Rating:
5.0

Customer did not leave a comment.

sandra dernistein 
Rating:
5.0

Customer did not leave a comment.

Scott Upton 
Rating:
5.0

Customer did not leave a comment.

Janet Stephens 
Rating:
5.0

Customer did not leave a comment.

Scott Darnell 
Rating:
5.0

Denise is very professional and knowledgeable! She is a pleasure to work with!

Steven Payne 
Rating:
5.0

The Manager was awesome and very professional thanks for getting me everything I needed for my move.

Jimmie Blockett 
Rating:
5.0

Customer did not leave a comment.

Brian Wilkins 
Rating:
5.0

Customer did not leave a comment.

Heather Stafford 
Rating:
5.0

The website wouldnt load properly on my phone to upload the pictures of my ID that was needed for check-in. Perhaps eliminate that and just have the employee upload scans at check-in.

Thomas Hinkemeyer 
Rating:
5.0

Customer did not leave a comment.

gale armested 
Rating:
5.0

Was great experience. The tow dolly had an issue with the lights and the lady switched us over to a new one on the spot

Dustin Wilkinson 
Rating:
4.0

Online check in was clunky and tedious. Won't do that again.

Dennis Kirchner 
Rating:
5.0

Customer did not leave a comment.

Katasha Craig 
Rating:
5.0

Tire sensor indicates low air pressure but told this was ok, would have been apptoif told before getting in and then having to go back in to ask.

Mark Deberry 
Rating:
5.0

Customer did not leave a comment.

Alexandria Roberson 
Rating:
5.0

Agent was very professional and friendly

Erik Mietsch 
Rating:
5.0

The trailer leaked and the contents got wet. This defeats the purpose of an enclosed trailer.

Edward Burns 
Rating:
5.0

I had a new pickup. It rode like a honey!

MICHAEL CHRISTOP DIMARTINO 
Rating:
3.0

Your online checkin system is HORRIBLE! I could not get it to work and had to wait for the store to open to get the truck... I will NEVER use your service if I need to get a truck early!

KIMBERLY HOAG 
Rating:
5.0

Very friendly staff!

JUAN GARCIA 
Rating:
5.0

Customer did not leave a comment.

Jonathan Crowe 
Rating:
2.0

Truck smelled like smoke and had dirt in the floor as well as someone’s dirty jacket behind the seat. I checked that it was clean on the mobile check in but assumed that was relative since the woman that was behind the counter didn’t come out. She said I had to return the truck with 1/2 a tank of gas. I got in the truck and the gas was a little under, which I assumed was ok.l since that’s how i received it. After running my errand, I put in a little over 2.5 gallons of gas before returning the truck and traveled 44 miles total. I was charged for 1.5-2 gallons of gas on my receipt because the tank wasn’t at half way. It was where I had received it, just a little under. When I spoke to the woman who helped me yesterday, she said that it wasn’t touching the line and that I should have said something before leaving the parking lot. If I had been told that it has to touch the line, I would have said something before leaving.

Katie Popp 
Rating:
5.0

Customer did not leave a comment.

Cheryl Skeeter 
Rating:
5.0

An actual drop box instead of putting it back into the lock box

TreShawn Moore 
Rating:
5.0

staff was very helpful in setting up the equipment

Nicholas Kopp 
Rating:
5.0

Customer did not leave a comment.

steven Bennett 
Rating:
5.0

Customer did not leave a comment.

Kelsey Ehleiter 
Rating:
1.0

The lady that we dealt with was very unprofessional. She had an attitude like we disrupted her. Rather than to proceed and check the truck in she told us to move it back it up and disconnect the tow dolly. Then she told us a receipt would be emailed to us. I told her I would like for the trucked to be checked. When she went out and checked the truck she took pictures of outside. She did not open at that time the inside of the truck or the fuel gauge. She saw dent on top of back of truck and said I had to pay for damages and that the truck would not be checked in until I did. We had discussion about calling location where we picked up the truck. There was nothing said by your associate about the fuel. With all the stress that comes with moving her unprofessionalism and not doing her job was not helpful. I had to go home. Look up phone numbers and talk to about three different levels before a gentleman by the name of Rob called me back and resolved this situation. I hope I don’t ever have to move. I will probably use another moving company next time. I am one very very disappointed customer. This location on a scale of. 1 to 10 would rate a -5

nancy certain 
No reviews have been submitted for this location.

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