Customer Reviews for Route 66 Auto Repair
(U-Haul Neighborhood Dealer)

1,186 reviews

1775 W Foothill Bl   Upland, CA 91786
(FOOTHILL BLVD & CENTRAL AVE, ONE BLOCK EAST OF IN~ N~ OUT BURGER)

(909) 989-6548

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 989-6548

1775 W Foothill Bl
Upland, CA 91786
(FOOTHILL BLVD & CENTRAL AVE, ONE BLOCK EAST OF IN~ N~ OUT BURGER)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Checked me out in 5 min

JONATHAN MILLS 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN Guerrero 
Rating:
5.0

Including email for this survey I got a total of 8 emails from uhaul. Isn't that a bit too many for 1 rental? I do love the equipment you rent. Well thought out things like tailgate in the trailer I rented had a damper for a softer lowering to the ground. Tailgate/ramp you can see through with the rear view mirrors. Well labeled for safety notes, trailer capacity. The trailer behaved itself and was not bouncing down the road when it was empty.

Dean Kawasawa 
Rating:
5.0

Customer did not leave a comment.

Phyllis Jackson 
Rating:
5.0

Customer did not leave a comment.

Jesse Cornejo 
Rating:
5.0

Staff was attentive, knowledgeable, and friendly. I will be returning to this location for all my rental needs.

Terry Ellefson 
Rating:
5.0

very helpful staff. quick and easy with check in and check out! this location is recommended!

Paul Spere 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN Guerrero 
Rating:
5.0

This place had great customer service. No complaints. However my reservation prior to this one in Fontana earlier Saturday was given to someone else and my first reservation was made for Friday pick up in Ontario and also got canceled because the trailer was not there. This situation was extremely stressful and ruined a lot of plans had for the weekend. Thank goodness for Route 66 auto repair having a carrier available.

Rafael Rivas 
Rating:
4.0

Customer did not leave a comment.

ALBERT HAAS 
Rating:
5.0

Awesome service!

Kevin Mulvey 
Rating:
5.0

Great customer service, called me right away when they noticed I left something in the trailer.

Joe Licata 
Rating:
5.0

Quick and easy!

Richard Miller 
Rating:
5.0

Thanks

ANARVOL SANDOVAL 
Rating:
5.0

Rental was smooth and easy

Stephen Dreher 
Rating:
5.0

location was very friendly and a pleasure doing business with them. they had someone pull up the truck to the entrance for me and another to put my dolly in the back of the truck. thank you so much for the experience!!

Abrianna Marez 
Rating:
5.0

Also, easy online rental! Did everything online and just went and picked up the vehicle.

Paula Mieszerski 
Rating:
3.0

Nice young man at the counter. The guy who provided the truck in the field, less professional than the guy behind the counter. Truck had no lock, no blankets, no dolly and the door lock on the driver's side didn't work. BAD truck.

Jonathan Lee 
Rating:
4.0

Not sure if there is anything U-Haul can do about ingress and egress from and onto busy boulevard.

Erik Beardsley 
Rating:
5.0

Everything went very smoothly. Pick up and drop off were easy!

Mark Lauria 
Rating:
5.0

Used this location a handful of times over the last 10 years. Excellent! Always consistent. Great customer service.

Kevin Partida 
Rating:
3.0

The mileage wasn't correct, we didn't get confirm with staff while we got in the car because we trusted uhaul, so we did not take a photo before we used the truck, but we're pretty sure the MI out showing 4752 instead of 4744, so please make sure you take a photo before you use the vehicle to avoid the same incident. Then you can have the proof for your money. Even it's small money. And I 'm still recommend to use uhaul for hauling, really convince and value.

YONGYU LUO 
Rating:
5.0

Customer did not leave a comment.

Quinn Heiner 
Rating:
5.0

Great customer service. Quick and prompt.

lorenzo rodruguez 
Rating:
5.0

Great service, everything was fast and the vehicle was in great condition. I’ll definitely be back to this location the next time I need to rent a truck.

Douglas Beer 
Rating:
5.0

The staff was great. Thank you! Will rent again from this location.

Michael Holzman 
Rating:
2.0

I had a terrible experience here with an irritable and difficult employee who would not listen to my concerns about my low profile car. He attempted to drive my car off the auto transport and only because he didn’t know how to start my electric car was I able to stop him. The manager Rich had to be called in and yet he also made a mistake in positioning my car and I heard metal hitting metal from the auto transport to my vehicle’s under carriage when the difficult employee drove my car off the auto transport. Efren was responsive to my sharing my concerns but the two other men did not handle the situation properly. And the employee who drove the car was so filthy Efren then had to clean the interior of my car.

Lisa Klug 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY SHAW 
Rating:
5.0

When the original location where I had a reservation was unexpectedly found closed (at the time of my arrival), this location saved the day. They were quick and easy to work with.

Jaclyn Brito 
Rating:
5.0

Customer did not leave a comment.

Yelitza Banuelos 
Rating:
3.0

Customer did not leave a comment.

Damon Turney 
Rating:
5.0

just perfect

hosung ahn 
Rating:
5.0

Customer did not leave a comment.

Jesse Cornejo 
Rating:
5.0

Great service!!

Danny Blanton 
Rating:
3.0

Have equipment on-site

Andrew Kohl 
Rating:
5.0

Customer did not leave a comment.

Franklin Arellano 
Rating:
5.0

There are several UHAUL locations that I could use in my area that are closer but this place I always choose because the customer service is excellent. The rep is so nice and has a great attitude every time I've been there.

Angelia Jefferson 
Rating:
5.0

Customer did not leave a comment.

richard geyer 
Rating:
5.0

Customer did not leave a comment.

Jason Goodrich 
Rating:
5.0

Customer did not leave a comment.

ivette magan 
Rating:
5.0

Improvement suggestions: Have the cab light fixed so that there is light in the cab. After dark, we had to use flashlights to look for items before we turned the truck in. This may be connected to the box light which did not work the first day but did the last time we were in it to sweep out the truck. Otherwise, it was functional. Thanks.

Carrie Eskay 
Rating:
5.0

The service was good .

SANDRA COLMAN 
Rating:
4.0

the people were friendly and the rental went fine

johan hubbs 
Rating:
5.0

Customer did not leave a comment.

joshua warne 
Rating:
5.0

Customer did not leave a comment.

Jason Goodrich 
Rating:
4.0

Thank You

Ricardo Ortiz 
Rating:
4.0

Customer did not leave a comment.

Franklin Arellano 
Rating:
5.0

Customer did not leave a comment.

Aaron Tinoco 
Rating:
5.0

Customer did not leave a comment.

Dana Fahey 
Rating:
5.0

Customer did not leave a comment.

Jason Goodrich 
Rating:
5.0

Always pleasant and clean ,

Lois Duncan 
Rating:
5.0

Great guys. Even lent me his tow hitch! Lifesaver!

michael soliman 
Rating:
5.0

great service

Anibal Delgado 
Rating:
5.0

Customer did not leave a comment.

Jason Goodrich 
Rating:
5.0

Pickup process was quick and painless. Drop off was even easier - didn't even have to get out of the car.

Brian Zupke 
Rating:
5.0

The kid helping me out was great.

Arath Lara 
Rating:
5.0

Customer did not leave a comment.

laura maybury 
Rating:
5.0

Customer did not leave a comment.

larry merritt 
Rating:
5.0

Customer did not leave a comment.

Alan Medak 
Rating:
5.0

Customer did not leave a comment.

James Oxier 
Rating:
1.0

The customer service from "Rich" and his coworker buddy was extremely poor and an experience I'll never forget. Do not recommend this location at all.

joe jimenez 
Rating:
5.0

Customer did not leave a comment.

Steven Ting 
Rating:
5.0

Customer did not leave a comment.

Ryan Coleman 
Rating:
5.0

Honestly the best experience I’ve had renting a vehicle of any kind. These guys are rockstars! Thanks!

Randy Young 
Rating:
5.0

Thank you again for services well equipped for my needs. Blessings to you I will definitely continue to use your services and recommend you to others. Dr. Gwendolyn Kennedy-minister

GWENDOLYN KENNEDY 
Rating:
5.0

Great excellent service, the movers referred was exceptional as well! A job well done.

GWENDOLYN KENNEDY 
Rating:
5.0

Nice persons

MIKE CHOO 
Rating:
5.0

These were the nicest, most helpful men I’ve ever dealt with. They went above and beyond the call of duty and even helped us unload some things we picked up into a Lyft.

Dana Fahey 
Rating:
5.0

Customer did not leave a comment.

ZERO LANE CRABTREE 
Rating:
3.0

it was ok

Gina Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Andrew Wood 
Rating:
5.0

Customer did not leave a comment.

PRISMA TORRES 
Rating:
5.0

Customer did not leave a comment.

Milos Ajdinovic 
Rating:
2.0

Initial contact rudely asked why we were trying to park in the lines, and gestured towards a large gouge on the left side of the truck that I had previously documented as being part of the vehicle’s condition upon rental. Had he looked at the stickers labeling the gouge, he would have seen this was previously noted. Second contact on pickup was very polite, helpful, and efficient.

Amanda Guerrero 
Rating:
5.0

The truck was just what we needed for our move. The staff at Route 66 Auto Repair were friendly and helpful.

Carrie Eskay 
Rating:
4.0

The harnesses for the tires are worn out. I didn't feel that secure. Thanks

Vlady Ambariz 
Rating:
5.0

Mike provided excellent service was kind. It was easy and quick.

GUILLERMO JASSO 
Rating:
1.0

Customer did not leave a comment.

EDWARD LOCKHART 
Rating:
3.0

Customer did not leave a comment.

Tamia Marshall 
Rating:
5.0

Customer did not leave a comment.

Jose Ojeda 
Rating:
5.0

Nothing everything was great

SONYA GASAWAY 
Rating:
5.0

Nothing, that's why I always come back to route 66

Alice Larson 
Rating:
5.0

Customer did not leave a comment.

robert whitney 
Rating:
1.0

Call me for comment anytime 909-224-7386

Giuseppe Fusco 
Rating:
5.0

Thank you for your Service. It's always a pleasure.

Alice Larson 
Rating:
5.0

Customer did not leave a comment.

Ryan Hoover 
Rating:
5.0

The best customer service!

Linda Lloyd 
Rating:
5.0

Customer did not leave a comment.

Andy Palar 
Rating:
3.0

I had movers ready to load trailer for a reservations at 9am from website. Went shop guy at the desk says no my reservations is for 10:15 so I showed him my reservation in my email but I also had a new email changing my reservation time to 10:15 so I came back still no trailer the trailer came in about 10:45. Then the guy said that they close early on sat so I would need to bring back so my day was cut by 2 hours and I will have to rent again this week.

Ryan Hoover 
Rating:
5.0

Make sure your systems are up so as not to cause a two hour delay.

IVAN MONSO 
Rating:
5.0

Customer did not leave a comment.

Damon White 
Rating:
3.0

Really liked that they will attend your truck rental needs. 👍

David Torres 
Rating:
5.0

Nice people and great service!

MARIA HERRERA 
Rating:
5.0

Customer did not leave a comment.

Jim Barron 
Rating:
5.0

The only comments would be the worn shocks which made for a very rough ride. The people were super nice and friendly.

Linda Lloyd 
Rating:
5.0

Customer did not leave a comment.

Roy Warwick 
Rating:
5.0

Customer did not leave a comment.

Lawrence Bengal 
Rating:
5.0

Customer did not leave a comment.

David Zadeh 
Rating:
4.0

Customer did not leave a comment.

Cynthia Weinstein 
Rating:
5.0

The buisness was very helpful!

Michael Hahnel 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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