The staff was helpful and nice. We got a trailer to haul a full size pickup. It barely fit with the back tires half hanging off the back of the trailer. We could only drive 25 mph otherwise the trailer whipped back and forth really bad.
Nancy B
Customer Reviews for Garrett Resources LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer got a flat tire about 20 miles away from the shop. This could have been avoided. Thankfully, the trailer was not hauling the vehicle yet.
Mathew WArrived there before they were supposed to be closed but nobody was there. Had to use my car jack to get the trailer of the hitch. Trailer shows as returned on the Saturday 16th but I returned it on 14th.
Daniel CAfter I returned the truck I received an email of the amount charged to my credit card, which considerably higher then expected. Come to find out the beginning mileage was not the same as the picture I took of the gas and mileage when I picked the truck up. I called them the guy told me the person who handles U-haul wasn't there, but would leave a message for them to call me, still waiting. I checked my credit card all week payment was pending until Thursday. I called the place once again they again told me the person was not there but gave me the number of the main office in Pocatello, Idaho, I left at least 3 voicemails never got a call back! So I called my credit card and put in a dispute, told them what I thought I owed. The more I think about it I still feel it's still more then what it should be. Beginning miles (from my picture) 37505.3 returning miles 37537.7, so I drove it 32.4 miles, can you tell me how much I should have been charged?
Jeanette TVery good experience picking up the truck. The Uhaul representatives were very friendly and had the truck ready to roll.
JOHN BThe staff at this location were so helpful.
Scott SThey really made everything easy! And nice people!
Michael MExcellent equipment and very friendly, helpful staff.
KEVIN MI’ve used this location over 6 times and they are my go to spot for a car trailer! They are very professional and fast with the process. I’ve never been to a better U-Haul location. Thumbs up 100%
danny oGreat customer service
Richard CIt had low tire pressure on the back passenger side tire. It only had 20 lbs
Ivan MSmooth, easy experience. Great trailer. Super nice people helping with trailer hookup and transaction.
Albert SThey all were very accommodating and very nice. Full recommendation.
Roger WLocation had the nicest people to work with!
Andrew CGreat people, very accommodating, highly recommend this location for rental.
Rick STyler was extremely helpful in getting the tow dolly hooked up. Great service and great location.
Kelly ENothing it was perfect!
linda eNothing
Andrea GThey stayed open late for me and were super helpful.
Benjamin TVery friendly staff!
Gabriel G