It wasn’t so much the location that was the issue; it was that the verification process to get the uhaul was ridiculous. Having uhaul call my husband’s employer, a number that we had to provide during the mobile check in process, is ridiculous. It took 20 minutes to finish the mobile check in process. The uhaul had hardly any gas in it, was covered in snow and ice so we had to find a scraper and scrape it off and even worse, the uhaul had a leak inside so our belongings got wet
Elise Weber
Customer Reviews for BB Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took an hour for them to get us on the road & that's with us talking to a uhaul rep where we did most of the work. Then there was no dolly that I had reserved. The gentleman at the gas station didn't even know what a dolly was. Definitely will not use again
Pamela FeavelFor some reason, they were unable to locate our reservation and had to wait for the location manager to come clear the issue. We arrived at 8:55am and they were unable to provide the key until 10:15am. We returned the truck late because of the delay in departing. We were charged an extra $30 for insurance we did not request. This was a frustrating experience.
DOUGLAS TEARNEYThe guy at BB Mart was helpful and kind. It was really nice that he is open so late so when I dropped the truck off at 8:00 PM he was there and willing to help me since the online app wasn't working.
martin zabelThis was a service station and not really a U-Haul rental location. It was not very clear that this was where I was to pick up the truck. If I had not known that the trucks were there, I might have missed it altogether. The staff also was untrained at the time of my pickup, so my initial pickup time was delayed by 30 minutes while he had reached out to his associate via phone cam to get instructions on how to process my pickup. Overall, I think this location is minimally sufficient, but could do with a lot more advertising for the U-Haul business if they intend to continue doing this, and more training of staff on how to handle the rentals.
Jeffrey SeeligTell the owner that he should clear the parking lot, I have to clean their parking lot to take out the truck from their parking, it took 1 hour. And at the end of the night it was the same like truck got stuck in parking entrance because they didn’t clean the lot. Can’t they clean the lot in whole day? The guy who was working, he is just fighting with me. It was horrible experience.
Shreyansh DevaniWill not refund for me paying/ adding more gas in the vehicle.
DESHAWNTAE GRIFFINVery professional & speedy! I was in & out Very quickly. Left with full confidence ie fully informed!
Dinell NelsonEverything went according to plan.
JOANNE STELSEI had a rental for a 15 foot truck at 8am. I showed up at 8am and the person working said they couldn't give me the truck because in his system it didn't show it had been returned. He aldready had my reservation #, my phone #, a picture of my ID, and all applicable rental info. He and I spent the next hour going back and forth on why he can't vs why he should give me the truck. After an hour of this he decided to go to the truck and record the mileage and fuel level. He could have done this from the start and I would have gotten it right away but he didn't want to because it was cold out. Complete waste of my time.
joseph tjaderVery friendly owners
Tia AzzolinaNothing, so happy with petro mart! They were able to accommodate last minute! Thank you so much!!!
SCHNEIDER JOSEPHINEWhen I went to go pick up the vehicle, he couldn’t find my confirmation, and when he did, it stated that it already and picked up even though I was there to pick it up he seem like he had no idea what was going on. I don’t know if this is new to the location, but there should be some extra training involved.
CRISTAL OLSENTruck had over 150,000 miles on it and the cart we ordered wasn’t there. Had to drive to another location to get it
Blane BuckinghamI was charged for stuff I didn’t ask for
Demetrius HoldorfGreat People, equipment, and service. Parking lot a little too small for all the trucks.
Juan AguinagaGreat people an they make it easy rental experience
Adam Neumann